Darktrace Privacy & Data Protection Policy

Darktrace Holdings Limited (“Darktrace”) is committed to protecting and respecting your privacy. Darktrace collects, uses and keeps information in compliance with the UK Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”), the California Consumer Privacy Act (“CCPA”) and all relevant regulations.

This Privacy Policy (the “Policy”) is issued on behalf of the Darktrace Group (meaning Darktrace Holdings Limited, its affiliates and subsidiaries) so when we mention “Darktrace”, “we”, “us” or “our” in this Policy, we are referring to the relevant company in the Darktrace Group responsible for processing your personal data.

This Policy aims to give you information on how Darktrace collects and processes your personal data. Please read the following Policy to understand how we collect and use your personal data, for example when you contact us, visit our website (Site), apply for a job, or use our products and services.

Information Darktrace may collect from you

Darktrace may collect and process the following data about you:

• Contact and Identity Data such as your name, email, address and phone number. Phone numbers are used for two factor authentication and support services.
• Technical Data including your Internet Protocol (IP) address, login data, operating system and web browser type, browser plug-in types and version, traffic data, location data and other communication data, and the resources that you access.
• Usage Data including how you use our website, products and services.
• Profile Data including usernames, passwords, and feedback data.
• Marketing and Communications Data including your preferences in receiving marketing from us and your communication preferences.

How Darktrace may collect your personal data

Darktrace may collect your personal data when you:

• Contact us and/or provide feedback.
• Enter and use our website: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
• Provide contact details (e.g. giving business cards) at a marketing event.
• Request and receive marketing communications.
• Submit a job application: If you are making a job application or inquiry, you may provide us with a copy of your CV or other relevant information. We may use this information for the purpose of considering your application or inquiry. Except when you explicitly request otherwise, we may keep this information on file for future reference.
• Purchase our products and services: If you purchase or use our products or services, we may use your personal data for purposes which include but are not limited to:
• verifying your credentials,
• carrying out end user compliance checks for export control purposes,
• processing orders and generating billing information.

Additionally, Darktrace may collect data about you:

• Through our business relationships and contacts.

How Darktrace may use your personal data

Darktrace may use the personal data held about you in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you, including notification of changes to our products and services.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• To provide you with information, products or services that you request from us, or which Darktrace feel may interest you, where you have consented to be contacted for such purposes.
• To allow you to participate in interactive features of our products or service, when you choose to do so.

We have set out below, in a table format, a description of the primary ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Darktrace does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Use under the CCPA

We do not sell any data captured as part of your use of Darktrace’s products or services. Our public website uses Google Analytics, which may be considered exchanging data for valuable consideration under CCPA.

You can find out more about the data Google Analytics collects in their privacy policy.

If you wish to opt out of Google Analytics, you can use the opt-out browser add-on from Google.

Marketing

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

If you are an existing customer, Darktrace will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those that were the subject of a previous sale to you.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us via email at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase.

We will not sell or rent your data to third parties or share your data with third parties for marketing purposes. We may use third party software to send you information for marketing purposes, but such third parties will not have access to or be able to read your personal information.

If you receive an email which claims to come from us but does not use our domain, or if you are suspicious that an email may not be approved by us, then please send a copy of the email to [email protected] so we can investigate.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Where your personal data is stored

Your personal data is securely stored by Darktrace on the Darktrace servers located in Cambridge, United Kingdom. Darktrace has set up systems and processes to prevent unauthorized access or disclosure of your personal data.

Transferring personal data

As a global company, we have international sites and users all over the world. When you give us personal data, that data may be used, processed or stored anywhere in the world, including countries outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers. Darktrace places substantial importance on protecting the confidentiality of personal information and seeks the cooperation of all its suppliers in furthering this goal. Darktrace will only transfer personal information to a supplier where the supplier has provided assurances that they will provide at least the same level of privacy protection as is required by this Policy. Where Darktrace has knowledge that a supplier is using or sharing personal information in a way that is contrary to this policy, Darktrace will take reasonable steps to prevent or stop such processing.

Security

Darktrace endeavours to hold all personal data securely in accordance with our internal security procedures and applicable law. We update and test our security on an ongoing basis. Darktrace will do its best to protect your personal data, but Darktrace cannot guarantee the security of your data transmitted to our Site through the internet; any such transmission is at your own risk. Once Darktrace have received your information, Darktrace will maintain appropriate administrative, physical, technical and organizational measures to protect your personal data accessed or processed by Darktrace against unauthorized or unlawful processing or accidental loss, destruction, damage or disclosure.

Disclosure of your information

We may share or disclosure your personal data with the parties set out below:

• Within the Darktrace Group for the fulfilment of the activities described in the table above.
• To third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
• To third parties, if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Darktrace, or others.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data can be requested via our Data Privacy Officer at the contact details provided below.

Your legal rights

GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR.

You have the right to request by contacting [email protected].

• information about how your personal data is processed;
• a copy of your personal data;
• an immediate correction to your personal data.

You can also:

• raise an objection about how your personal data is processed;
• request that your personal data is erased if there is no longer a justification for it;
• ask that the processing of your personal data is restricted in certain circumstances;
• opt out of the use of your personal data for any purposes or a specific purpose, such as the Darktrace Customer Portal.

If you are a resident of California, you have certain rights under the CCPA:

• Right to request disclosure about personal data from a business.
• Right to access personal information held by a business.
• Right to request the deletion of personal data.
• Right to avoid discrimination for exercising their rights.
• Right to opt-out of website requirements.

You can make these requests by emailing [email protected].

Changes to our Privacy & Data Protection Policy

Darktrace reserves the right to amend this Privacy and Data Protection Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy and Data Protection Policy at this Site. You should check our Site to see the current Privacy and Data Protection Policy that is in effect and any changes that may have been made to it.

This policy was last amended on 20 February 2020.

Data Privacy Officer

Darktrace is headquartered in Cambridge, United Kingdom. Darktrace has appointed an internal Data Protection Officer for you to contact if you have any questions or concerns about Darktrace’s Privacy and Data Protection Policy. The contact information for the Darktrace Data Protection Officer is as follows:

Jon Coy
Darktrace Holdings Limited
Maurice Wilkes Building
St John’s Innovation Park
Cowley Road
Cambridge
United Kingdom
CB4 0DS
[email protected]

Darktrace Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site.

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Types of cookies

• Session cookies: these cookies remain in your browser during your browser session only, i.e. until you leave the website.
• Persistent cookies: these cookies remain in your browser for a set period of time after the browser session (unless deleted by you).

Categories of cookies

• Strictly necessary cookies. These are cookies that are required for the operation of our website, enabling core functionality such as security, network management and accessibility.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve our website, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

Cookies we use

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Third party cookies

Please note that Darktrace uses third party cookies, which are set by a third party domain. These named third party cookies typically occur when the website incorporates elements from other sites, such as images, social media plugins or advertising.

We encourage you to consult the privacy policies of these third party vendors on their websites for information regarding their use of cookies.

Controlling cookies

You may see a “cookie banner” on our websites and dashboards, which is provided in order for us to obtain consent to the use of cookies. If you consent to the use of cookies by clicking “Accept Cookies” or determine to continue browsing without clicking either “Accept Cookies” or “No Thanks”, the first party non-essential cookies detailed herein will be set.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

To find out more on how to manage and delete cookies, visit www.aboutcookies.org and www.youronlinechoices.com.

Changes to our Cookie Policy

Darktrace reserves the right to amend this Cookie Policy at any time, for any reason, without notice to you, other than the posting of the amended Cookie Policy here.

You should check our website to see the current Cookie Policy that is in effect and any changes that may have been made to it.

This policy was last amended on 5 August 2020.

Darktrace Anti-Slavery Policy Statement

Signed

Gordon Hurst
Director
29 April 2021

Darktrace Vulnerability Disclosure Policy

Initial Scope

Darktrace’s Vulnerability Disclosure Program covers the following products:

• Darktrace Appliances
• Remote access only, ensure you have the permission from the appliance’s owner before testing.
• Exploits that require physical access to the appliance will not be accepted. The appliances are designed to be kept in secure data centres.

• Darktrace Sensors (V, C and OS)

While Darktrace develops a number of other products, we ask that all security researchers submit vulnerability reports only for the stated product list. Researchers who submit a vulnerability report to us will be given full credit on our website once the submission has been accepted and validated by our product security team.

Legal Posture

Darktrace Holdings Ltd will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting Disclosure Program. We openly accept reports for the currently listed products. We agree not to pursue legal action against individuals who:

• Engage in testing of systems/research without harming Darktrace or its customers.
• Engage in vulnerability testing within the scope of our vulnerability disclosure program and avoid testing against anything out of scope.
• Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
• Adhere to the laws of their location and the location of Darktrace Holdings Ltd or its affiliates (United Kingdom). For example, violating laws that would only result in a claim by Darktrace Ltd based in the United Kingdom may be acceptable as Darktrace Ltd is authorizing the activity (reverse engineering or circumventing protective measures) to improve its system.
• Refrain from disclosing vulnerability details to the public before the expiry of the mutually agreed-upon timeframe.

How to Submit a Vulnerability Report

To submit a vulnerability report to Darktrace Holdings Ltd’s Security Team, please make an initial contact by email: [email protected]. We can use standard S/MIME or other secure methods later when gathering the full details.

Preference, Prioritization, and Acceptance Criteria

We will use the following criteria to prioritize and triage submissions.

What we would like to see from you:

• Well-written reports in English will have a higher chance of resolution.
• Reports that include proof-of-concept code equip us to better triage.
• Reports that include only crash dumps or other automated tool output may receive lower priority.
• Reports that include products not on the initial scope list may receive lower priority.
• Please include how you found the bug, the impact, and any potential remediation.
• Please include any plans or intentions for public disclosure.

What you can expect from us:

• A timely response to your email (within 2 business days).
• After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
• An open dialog to discuss issues.
• Notification when the vulnerability analysis has completed each stage of our review.
• Credit after the vulnerability has been validated and fixed.

If we are unable to resolve communication issues or other problems, Darktrace Holdings Ltd may bring in a neutral third party (such as NCSC) to assist in determining how best to handle the vulnerability.

Download the PDF

Versioning

This policy, Version 2.0, was created on 28 April, 2021. We update or review this policy annually. Any updates will be noted in the version notes below.

• Original version created on 1 March, 2021. Darktrace Limited changed to Darktrace Holdings Ltd.