Darktrace Privacy & Data Protection Policy
Darktrace Holdings Limited (“Darktrace”) is committed to protecting and respecting your privacy. Darktrace collects, uses and keeps information in compliance with the UK Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”), the California Consumer Privacy Act (“CCPA”) and all relevant regulations.
This Policy aims to give you information on how Darktrace collects and processes your personal data. Please read the following Policy to understand how we collect and use your personal data, for example when you contact us, visit our website (Site), apply for a job, or use our products and services.
Information Darktrace may collect from you
Darktrace may collect and process the following data about you:
- Contact and Identity Data such as your name, email, address and phone number. Phone numbers are used for two factor authentication and support services.
- Technical Data including your Internet Protocol (IP) address, login data, operating system and web browser type, browser plug-in types and version, traffic data, location data and other communication data, and the resources that you access.
- Usage Data including how you use our website, products and services.
- Profile Data including usernames, passwords, and feedback data.
- Marketing and Communications Data including your preferences in receiving marketing from us and your communication preferences.
How Darktrace may collect your personal data
Darktrace may collect your personal data when you:
- Contact us and/or provide feedback.
- Provide contact details (e.g. giving business cards) at a marketing event.
- Request and receive marketing communications.
- Submit a job application: If you are making a job application or inquiry, you may provide us with a copy of your CV or other relevant information. We may use this information for the purpose of considering your application or inquiry. Except when you explicitly request otherwise, we may keep this information on file for future reference.
- Purchase our products and services: If you purchase or use our products or services, we may use your personal data for purposes which include but are not limited to:
- verifying your credentials,
- carrying out end user compliance checks for export control purposes,
- processing orders and generating billing information.
Additionally, Darktrace may collect data about you:
- Through our business relationships and contacts.
How Darktrace may use your personal data
Darktrace may use the personal data held about you in the following circumstances:
- To perform the contract we are about to enter into or have entered into with you, including notification of changes to our products and services.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
- To provide you with information, products or services that you request from us, or which Darktrace feel may interest you, where you have consented to be contacted for such purposes.
- To allow you to participate in interactive features of our products or service, when you choose to do so.
We have set out below, in a table format, a description of the primary ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
|To register you as a customer or account holder||Performance of a contract with you|
|To manage our relationship with you||(a) Performance of a contract with you|
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)|
(b) Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||Necessary for our legitimate interests (to develop our products/services and grow our business)|
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Darktrace does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Use under the CCPA
We do not sell any data captured as part of your use of Darktrace’s products or services. Our public website uses Google Analytics, which may be considered exchanging data for valuable consideration under CCPA.
If you wish to opt out of Google Analytics, you can use the opt-out browser add-on from Google.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
If you are an existing customer, Darktrace will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those that were the subject of a previous sale to you.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us via email at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase.
We will not sell or rent your data to third parties or share your data with third parties for marketing purposes. We may use third party software to send you information for marketing purposes, but such third parties will not have access to or be able to read your personal information.
If you receive an email which claims to come from us but does not use our domain, or if you are suspicious that an email may not be approved by us, then please send a copy of the email to [email protected] so we can investigate.
Where your personal data is stored
Your personal data is securely stored by Darktrace on the Darktrace servers located in Cambridge, United Kingdom. Darktrace has set up systems and processes to prevent unauthorized access or disclosure of your personal data.
Transferring personal data
As a global company, we have international sites and users all over the world. When you give us personal data, that data may be used, processed or stored anywhere in the world, including countries outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA, who work for us or for one of our suppliers. Darktrace places substantial importance on protecting the confidentiality of personal information and seeks the cooperation of all its suppliers in furthering this goal. Darktrace will only transfer personal information to a supplier where the supplier has provided assurances that they will provide at least the same level of privacy protection as is required by this Policy. Where Darktrace has knowledge that a supplier is using or sharing personal information in a way that is contrary to this policy, Darktrace will take reasonable steps to prevent or stop such processing.
Darktrace endeavours to hold all personal data securely in accordance with our internal security procedures and applicable law. We update and test our security on an ongoing basis. Darktrace will do its best to protect your personal data, but Darktrace cannot guarantee the security of your data transmitted to our Site through the internet; any such transmission is at your own risk. Once Darktrace have received your information, Darktrace will maintain appropriate administrative, physical, technical and organizational measures to protect your personal data accessed or processed by Darktrace against unauthorized or unlawful processing or accidental loss, destruction, damage or disclosure.
Disclosure of your information
We may share or disclosure your personal data with the parties set out below:
- Within the Darktrace Group for the fulfilment of the activities described in the table above.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data can be requested via our Data Privacy Officer at the contact details provided below.
Your legal rights
GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the GDPR.
You have the right to request by contacting [email protected].
- information about how your personal data is processed;
- a copy of your personal data;
- an immediate correction to your personal data.
You can also:
- raise an objection about how your personal data is processed;
- request that your personal data is erased if there is no longer a justification for it;
- ask that the processing of your personal data is restricted in certain circumstances;
- opt out of the use of your personal data for any purposes or a specific purpose, such as the Darktrace Customer Portal.
If you are a resident of California, you have certain rights under the CCPA:
- Right to request disclosure about personal data from a business.
- Right to access personal information held by a business.
- Right to request the deletion of personal data.
- Right to avoid discrimination for exercising their rights.
- Right to opt-out of website requirements.
You can make these requests by emailing [email protected].
Changes to our Privacy & Data Protection Policy
Darktrace reserves the right to amend this Privacy and Data Protection Policy at any time, for any reason, without notice to you, other than the posting of the amended Privacy and Data Protection Policy at this Site. You should check our Site to see the current Privacy and Data Protection Policy that is in effect and any changes that may have been made to it.
This policy was last amended on 20 February 2020.
Data Privacy Officer
Darktrace is headquartered in Cambridge, United Kingdom. Darktrace has appointed an internal Data Protection Officer for you to contact if you have any questions or concerns about Darktrace’s Privacy and Data Protection Policy. The contact information for the Darktrace Data Protection Officer is as follows:
Darktrace Holdings Limited
Maurice Wilkes Building
St John’s Innovation Park
What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
Types of cookies
- Session cookies: these cookies remain in your browser during your browser session only, i.e. until you leave the website.
- Persistent cookies: these cookies remain in your browser for a set period of time after the browser session (unless deleted by you).
Categories of cookies
- Strictly necessary cookies. These are cookies that are required for the operation of our website, enabling core functionality such as security, network management and accessibility.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve our website, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
Cookies we use
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Cookie source & ID
Purpose & duration
|Functional||This cookie is used to remember a user’s choice about cookies on Darktrace.com. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.|
|Functional||Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is a random generated number to be used for maintaining a logged-in status for a user between pages. This expires when the browsing session ends.|
|Analytical or Performance||These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.|
To opt out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout.
|Strictly Necessary||This cookie helps Cloudflare detect malicious visitors to the website and minimises blocking legitimate users. It collects and anonymises End User IP addresses using a one-way hash of certain values so they cannot be personally identified.|
The _cfduid cookie does not: allow for cross-site tracking, follow users from site to site by merging various _cfduid identifiers into a profile, or correspond to any user ID in a visitor’s web application.
Expires after 30 days.
Third party cookies
Please note that Darktrace uses third party cookies, which are set by a third party domain. These named third party cookies typically occur when the website incorporates elements from other sites, such as images, social media plugins or advertising.
Cookie source & ID
Purpose & duration
|Targeting||Third party cookie set by DoubleClick to ensure that browsers are not served the same advert multiple times. They do not capture any personal information.|
Expires after two years.
If a user opts out of ads personalisation using Google’s Ad Settings, they will no longer receive personalized advertising from Google. To opt out, visit: https://support.google.com/ads/answer/2662856?hl=en&ref_topic=7048998.
|Analytical||We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to collect analytics data such as how long a viewer has watched the video. These cookies do not track individuals.|
Expires after two years.
|Performance||Third party cookies to enable embedded YouTube videos on the website We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page.|
The cookies’ expiration dates vary: some expire after the session ends, others after twenty years.
The LinkedIn Insight Tag enables the collection of metadata such as IP address information, timestamp, and events such as page views. All data is encrypted.
Expires after 6 months.
|Targeting||Third party cookie placed by Facebook. This enables Darktrace to measure, optimize and build audiences for advertising campaigns served on Facebook. It enables Darktrace to see how users move between devices when accessing the Darktrace website and Facebook, to ensure that Darktrace’s Facebook advertising is seen by our users most likely to be interested in such advertising, by analysing which content a user has viewed and interacted with on the Darktrace website and to ensure that browsers are not served the same advert multiple times.|
To opt-out please see https://www.facebook.com/ads/preferences.
|Twitter Conversion Tracker|
|Targeting||Third party cookie placed by Twitter. This enables Darktrace to learn how users have interacted with Darktrace advertising served to them on Twitter. It enables Darktrace to identify users who have used their mobile device to view Darktrace advertising on Twitter and later came to the Darktrace website on a desktop computer and to ensure that browsers are not served the same advert multiple times.|
To opt-out please see http://optout.aboutads.info/#/.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
This policy was last amended on 5 August 2020.
Darktrace Anti-Slavery Policy Statement
This statement is made pursuant to s.54 of the Modern Slavery Act 2015 and sets out the steps that Darktrace Holdings Limited has taken and will continue to take to ensure that modern slavery or human trafficking is prevented.
Darktrace Holdings Limited applies a zero-tolerance approach to any form of modern slavery. We are committed to acting with transparency in all business dealings, preventing modern slavery taking place within our business or supply chains.
|2||Our Business & Risks|
Darktrace Holdings Limited is a Private Limited Company, under the laws of England and Wales. We are a global cyber security company, with offices spanning over five continents. In light of where we do business, where our suppliers are based, and the industry in which we operate, there is a very low risk that modern slavery and human trafficking would affect our business.
A number of internal policies and procedures are adopted throughout the business, showing we are committed to acting with integrity and transparency.
Our process for contracting with suppliers includes checks to remain vigilant to any risk of modern slavery and human trafficking. These may include (but are not limited to):
Our staff are advised and regularly trained to take particular care with organisations that provide services from higher risk territories. Staff are also advised to notify the Darktrace Legal and HR teams immediately if they have any concerns that modern slavery is taking place within the business or supply chain, so that appropriate action can be taken.
|6||Compliance with s.54 of the Modern Slavery Act 2015|
No reports from employees, the public, or law enforcement agencies have been identified to indicate that modern slavery practices are taking place within our business/supply chains. We are continually committed to keeping this policy current and relevant - it will be monitored and reviewed annually.
This statement was approved by a designated Director on 29th April 2021.
29 April 2021
Darktrace Vulnerability Disclosure Policy
Darktrace’s Vulnerability Disclosure Program covers the following products:
- Darktrace Appliances
- Remote access only, ensure you have the permission from the appliance’s owner before testing.
- Exploits that require physical access to the appliance will not be accepted. The appliances are designed to be kept in secure data centres.
- Darktrace Sensors (V, C and OS)
While Darktrace develops a number of other products, we ask that all security researchers submit vulnerability reports only for the stated product list. Researchers who submit a vulnerability report to us will be given full credit on our website once the submission has been accepted and validated by our product security team.
Darktrace Holdings Ltd will not engage in legal action against individuals who submit vulnerability reports through our Vulnerability Reporting Disclosure Program. We openly accept reports for the currently listed products. We agree not to pursue legal action against individuals who:
- Engage in testing of systems/research without harming Darktrace or its customers.
- Engage in vulnerability testing within the scope of our vulnerability disclosure program and avoid testing against anything out of scope.
- Test on products without affecting customers, or receive permission/consent from customers before engaging in vulnerability testing against their devices/software, etc.
- Adhere to the laws of their location and the location of Darktrace Holdings Ltd or its affiliates (United Kingdom). For example, violating laws that would only result in a claim by Darktrace Ltd based in the United Kingdom may be acceptable as Darktrace Ltd is authorizing the activity (reverse engineering or circumventing protective measures) to improve its system.
- Refrain from disclosing vulnerability details to the public before the expiry of the mutually agreed-upon timeframe.
How to Submit a Vulnerability Report
To submit a vulnerability report to Darktrace Holdings Ltd’s Security Team, please make an initial contact by email: [email protected]. We can use standard SMIME or other secure methods later when gathering the full details.
Preference, Prioritization, and Acceptance Criteria
We will use the following criteria to prioritize and triage submissions.
What we would like to see from you:
- Well-written reports in English will have a higher chance of resolution.
- Reports that include proof-of-concept code equip us to better triage.
- Reports that include only crash dumps or other automated tool output may receive lower priority.
- Reports that include products not on the initial scope list may receive lower priority.
- Please include how you found the bug, the impact, and any potential remediation.
- Please include any plans or intentions for public disclosure.
What you can expect from us:
- A timely response to your email (within 2 business days).
- After triage, we will send an expected timeline, and commit to being as transparent as possible about the remediation timeline as well as on issues or challenges that may extend it.
- An open dialog to discuss issues.
- Notification when the vulnerability analysis has completed each stage of our review.
- Credit after the vulnerability has been validated and fixed.
If we are unable to resolve communication issues or other problems, Darktrace Holdings Ltd may bring in a neutral third party (such as NCSC) to assist in determining how best to handle the vulnerability.
This policy, Version 2.0, was created on 28 April, 2021. We update or review this policy annually. Any updates will be noted in the version notes below.
- Original version created on 1 March, 2021. Darktrace Limited changed to Darktrace Holdings Ltd.