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August 3, 2022

The Risks of Remote Access Tools

Discover how remote access tools in exploitations across OT/ICS and corporate environments benefit from Darktrace's product suite.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Dylan Hinz
Cyber Analyst
Written by
Gabriel Few-Wiegratz
Product Marketing Manager, Exposure Management and Incident Readiness
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03
Aug 2022

Understanding remote access tools

In 2022, remote access tools continue to provide versatile support to organizations. By controlling devices remotely from across the globe, IT teams save on response costs, travel times, and can receive remote support from external parties like contractors [1 & 2]. This is particularly relevant in cases involving specialty machines such as OT/ICS systems where physical access is sometimes limited. These tools, however, come with their own risks. The following blog will discuss these risks and how they can be addressed (particularly in OT environments) by looking at two exploit examples from the popular sphere and within the Darktrace customer base. 

What are remote access tools?

One of the most popular remote tools is TeamViewer, a comprehensive videoconferencing and remote management tool which can be used on both desktop and handheld devices[3]. Like other sophisticated tools, when it works as intended, it can seem like magic. However, remote access tools can be exploited and may grant privileged network access to potential threat actors. Although TeamViewer needs to be installed on both perpetrator and victim devices, if an attacker has access to a misconfigured TeamViewer device, it becomes trivial to establish a foothold and deploy malware. 

How secure is remote access?

Security vulnerabilities in remote access tools

In early 2021, remote access tooling was seen on a new scale against the City of Oldsmar’s water treatment plant [4] (Figure 1). Oldsmar manages chemical concentration levels in the water for a 15,000-person city. The water treatment plant had been using TeamViewer to allow employees to share screens and work through IT issues. However, in February an employee noticed he had lost control of his mouse cursor. Initially he was unconcerned; the employee assumed that the cursor was being controlled by his boss, who regularly connected to the computer to monitor the facility’s systems. A few hours later though, the employee again saw his cursor moving out of his control and this time noticed that it was attempting to change levels of sodium hydroxide in the water supply (which is extremely dangerous for human consumption). Thankfully, the employee was able to quickly spot the changes and return them to their normal level. When looking back at the event, the key question posed by officials was where exactly the vulnerability was located in their security stack. [5]. The answer was unclear.

Photograph of compromised water plant in Florida 
Figure 1: Photograph of compromised water plant in Florida 

Tactics and strategies

When attackers get initial network access, the primary challenge for any enterprise is identifying a) that a device compromise has happened and b) how it happened. These were the same challenges seen in the Oldsmar attack. When the first physical signs of compromise occurred (cursor movement), the impacted user was still unsure whether the activity was malicious. A detailed investigation from Dragos revealed the how: evidence of a watering hole, reconnaissance activity a month prior, a targeted variant of the Tofsee botnet, and the potential presence of two separate threat actors [6 & 7]. The answer to both questions pointed to a complex attack. However, with Darktrace these questions become less important. 

How Darktrace stops compromised remote access

Darktrace does not rely on signatures but instead has AI-based models for live detection of these tools and anomalies within the wider network. Regardless of the security ‘hole’, live detection gives security teams the potential to respond in near-live time.

According to Darktrace’s Chief Product Officer, Max Heinemeyer, the Oldsmar attack was possible because it “Abused off-the-shelf tools that were already used by the client, specifically TeamViewer. This tactic, which targeted the domain controller as the initial vector, made the malware deployment easy and effective.” [8]. 

Darktrace has multiple DETECT models to provide visibility over anomalous TeamViewer or remote access tool usage:

·      Compliance / Incoming Remote Access Tool

·      Compliance / Remote Management Tool On Client

·      Compliance / Remote Management Tool On Server

·      Device / Activity Identifier / Teamviewer 

General incoming privileged connections:

·      Compliance / Incoming Remote Desktop

·      Compliance / Incoming SSH

Industrial DETECT can also highlight any new or unusual changes in ICS/OT systems:

·      ICS / Incoming ICS Command

·      ICS / Incoming RDP And ICS Commands

·      ICS / Uncommon ICS Error

Darktrace gives security teams the opportunity for a proactive response, and it is up to those teams to utilize that opportunity. In recent months our SOC Team have also seen remote access controls being abused for high-profile threats. In one example, Darktrace detected a ransomware attack supported by the installation of AnyDesk. 

Initial detection of compromise

In May a company’s mail server was detected making multiple external requests for an unusual file ‘106.exe’ using a PowerShell agent (6b79549200af33bf0322164f8a4d56a0fa08a5a62ab6a5c93a6eeef2065430ce). Although some requests were directed to sinkholes, many were otherwise successful. Subsequently a DDL file with hash f126ce9014ee87de92e734c509e1b5ab71ffb2d5a8b27171da111f96f3ba0e75 (marked by VirusTotal as malicious) was downloaded. This was followed by the installation of AnyDesk: a remote access tool likely deployed for backdoor purposes during further compromises. It is clear the threat actor then moved on to reconnaissance, with new Mimikatz use and a large volume of ICMP and SMBv.1 scanning sessions using a default credential. DCE-RPC calls were also made to the Netlogon service, suggesting a possible attempt to exploit 2020’s Zerologon vulnerability (CVE-2020-1472) [9]. When the customer then discovered a ransom note pertaining to LV (repurposed REvil), Darktrace analysts helped them to re-configure Darktrace RESPOND and turn it to active rather than human confirmation mode (Figure 2). 

Figure 2: Capture of LV ransom note provided by customer

Whilst in this instance the tool was not used for initial access, it was still an important contingency tool to ensure the threat actor’s persistency as the customer tried to respond to the ongoing breach. Yet it was the visibility provided by Darktrace model detection and changes to RESPOND configuration which ensured the customer kept up with this actor and reduced the impact of the attack. 

Looking back at Oldsmar, it is clear that being aware of remote access tools is only half the battle. More importantly, most organizations are asking if their use in attacks can be prevented in the first place. As an off-the-shelf tool, restricting TeamViewer use seems like an easy solution but such tools are often essential for maintenance and support operations. Even if limited to privileged users, these accounts are also subject to potential compromise. Instead, companies can take a large-scale view and consider the environment in which the Oldsmar attack occurred. 

How IT & OT convergence complicated this attack

In this context, the separation of OT and IT systems is a potential solution - if attackers cannot access at-risk systems, then they also cannot attack those systems. However, with recent discourse around the IT-OT convergence and increased use of IoT devices, this separation is increasingly challenging to implement [10]. Complex networking designs, stringent patching requirements and ever-changing business/operational needs are all big considerations when establishing industrial security. In fact, Tenable’s CEO Amit Yoran encouraged less separation following Oldsmar: “There’s business reasons and efficiency reasons that you might want to connect those to be able to predict when parts are going to fail or when outages are going to occur [sic].” [11]. 

When neither addressing remote access use or industrial set-up provides a quick solution, then security teams need to look to third-party support to stop similar attacks. In addition to Darktrace DETECT, our Darktrace PREVENT range with PREVENT/Attack Surface Management (ASM) can also alert security teams to internet-facing devices at risk of remote access exploitation. ASM actively queries the Shodan API for open ports on company websites and exposed servers. This highlights those assets which might be vulnerable to this type of remote access.   

Conclusion

In conclusion, TeamViewer and other remote access tools offer a lot of convenience for security teams but also for attackers. Attackers can remotely access important systems including those in the industrial network and install malware using remote access tools as leverage. Security teams need to know both their normal authorized activities and how to enforce them. With Darktrace DETECT, the tools are given transparency, with Darktrace RESPOND they can be blocked, and now Darktrace PREVENT/ASM helps to mitigate the risk of attack before it happens. As the professional world continues to embrace hybrid working, it becomes increasingly crucial to embrace these types of products and ensure protection against the dangers of unwanted remote access. 

Thanks to Connor Mooney for his contributions to this blog.

Appendices

References 

[1] https://goabacus.com/advantages-and-disadvantages-of-remote-access-service/ 

[2] https://blog.ericom.com/advantages-of-remote-access/ 

[3] https://www.teamviewer.com/en/documents/ 

[4] https://www.wired.com/story/oldsmar-florida-water-utility-hack/ 

[5 & 11] https://www.bankinfosecurity.com/ot-it-integration-raises-risk-for-water-providers-experts-say-a-18841 

[6] https://www.dragos.com/blog/industry-news/a-new-water-watering-hole/ 

[7] https://www.dragos.com/blog/industry-news/recommendations-following-the-oldsmar-water-treatment-facility-cyber-attack/

[8] https://customerportal.darktrace.com/darktrace-blogs/get-blog/53  

[9] https://www.crowdstrike.com/blog/cve-2020-1472-zerologon-security-advisory/

[10] https://www.mckinsey.com/business-functions/operations/our-insights/converge-it-and-ot-to-turbocharge-business-operations-scaling-power

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Dylan Hinz
Cyber Analyst
Written by
Gabriel Few-Wiegratz
Product Marketing Manager, Exposure Management and Incident Readiness

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May 1, 2026

How email-delivered prompt injection attacks can target enterprise AI – and why it matters

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What are email-delivered prompt injection attacks?

As organizations rapidly adopt AI assistants to improve productivity, a new class of cyber risk is emerging alongside them: email-delivered AI prompt injection. Unlike traditional attacks that target software vulnerabilities or rely on social engineering, this is the act of embedding malicious or manipulative instructions into content that an AI system will process as part of its normal workflow. Because modern AI tools are designed to ingest and reason over large volumes of data, including emails, documents, and chat histories, they can unintentionally treat hidden attacker-controlled text as legitimate input.  

At Darktrace, our analysis has shown an increase of 90% in the number of customer deployments showing signals associated with potential prompt injection attempts since we began monitoring for this type of activity in late 2025. While it is not always possible to definitively attribute each instance, internal scoring systems designed to identify characteristics consistent with prompt injection have recorded a growing number of high-confidence matches. The upward trend suggests that attackers are actively experimenting with these techniques.

Recent examples of prompt injection attacks

Two early examples of this evolving threat are HashJack and ShadowLeak, which illustrate prompt injection in practice.

HashJack is a novel prompt injection technique discovered in November 2025 that exploits AI-powered web browsers and agentic AI browser assistants. By hiding malicious instructions within the URL fragment (after the # symbol) of a legitimate, trusted website, attackers can trick AI web assistants into performing malicious actions – potentially inserting phishing links, fake contact details, or misleading guidance directly into what appears to be a trusted AI-generated output.

ShadowLeak is a prompt injection method to exfiltrate PII identified in September 2025. This was a flaw in ChatGPT (now patched by OpenAI) which worked via an agent connected to email. If attackers sent the target an email containing a hidden prompt, the agent was tricked into leaking sensitive information to the attacker with no user action or visible UI.

What’s the risk of email-delivered prompt injection attacks?

Enterprise AI assistants often have complete visibility across emails, documents, and internal platforms. This means an attacker does not need to compromise credentials or move laterally through an environment. If successful, they can influence the AI to retrieve relevant information seamlessly, without the labor of compromise and privilege escalation.

The first risk is data exfiltration. In a prompt injection scenario, malicious instructions may be embedded within an ordinary email. As in the ShadowLeak attack, when AI processes that content as part of a legitimate task, it may interpret the hidden text as an instruction. This could result in the AI disclosing sensitive data, summarizing confidential communications, or exposing internal context that would otherwise require significant effort to obtain.

The second risk is agentic workflow poisoning. As AI systems take on more active roles, prompt injection can influence how they behave over time. An attacker could embed instructions that persist across interactions, such as causing the AI to include malicious links in responses or redirect users to untrusted resources. In this way, the attacker inserts themselves into the workflow, effectively acting as a man-in-the-middle within the AI system.

Why can’t other solutions catch email-delivered prompt injection attacks?

AI prompt injection challenges many of the assumptions that traditional email security is built on. It does not fit the usual patterns of phishing, where the goal is to trick a user into clicking a link or opening an attachment.  

Most security solutions are designed to detect signals associated with user engagement: suspicious links, unusual attachments, or social engineering cues. Prompt injection avoids these indicators entirely, meaning there are fewer obvious red flags.

In this case, the intention is actually the opposite of user solicitation. The objective is simply for the email to be delivered and remain in the inbox, appearing benign and unremarkable. The malicious element is not something the recipient is expected to engage with, or even notice.

Detection is further complicated by the nature of the prompts themselves. Unlike known malware signatures or consistent phishing patterns, injected prompts can vary widely in structure and wording. This makes simple pattern-matching approaches, such as regex, unreliable. A broad rule set risks generating large numbers of false positives, while a narrow one is unlikely to capture the diversity of possible injections.

How does Darktrace catch these types of attacks?

The Darktrace approach to email security more generally is to look beyond individual indicators and assess context, which also applies here.  

For example, our prompt density score identifies clusters of prompt-like language within an email rather than just single occurrences. Instead of treating the presence of a phrase as a blocking signal, the focus is on whether there is an unusual concentration of these patterns in a way that suggests injection. Additional weighting can be applied where there are signs of obfuscation. For example, text that is hidden from the user – such as white font or font size zero – but still readable by AI systems can indicate an attempt to conceal malicious prompts.

This is combined with broader behavioral signals. The same communication context used to detect other threats remains relevant, such as whether the content is unusual for the recipient or deviates from normal patterns.

Ask your email provider about email-delivered AI prompt injection

Prompt injection targets not just employees, but the AI systems they rely on, so security approaches need to account for both.

Though there are clear indications of emerging activity, it remains to be seen how popular prompt injection will be with attackers going forward. Still, considering the potential impact of this attack type, it’s worth checking if this risk has been considered by your email security provider.

Questions to ask your email security provider

  • What safeguards are in place to prevent emails from influencing AI‑driven workflows over time?
  • How do you assess email content that’s benign for a human reader, but may carry hidden instructions intended for AI systems?
  • If an email contains no links, no attachments, and no social engineering cues, what signals would your platform use to identify malicious intent?

Visit the Darktrace / EMAIL product hub to discover how we detect and respond to advanced communication threats.  

Learn more about securing AI in your enterprise.

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About the author
Kiri Addison
Senior Director of Product

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AI

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April 30, 2026

Mythos vs Ethos: Defending in an Era of AI‑Accelerated Vulnerability Discovery

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Anthropic’s Mythos and what it means for security teams

Recent attention on systems such as Anthropic Mythos highlights a notable problem for defenders. Namely that disclosure’s role in coordinating defensive action is eroding.

As AI systems gain stronger reasoning and coding capability, their usefulness in analyzing complex software environments and identifying weaknesses naturally increases. What has changed is not attacker motivation, but the conditions under which defenders learn about and organize around risk. Vulnerability discovery and exploitation increasingly unfold in ways that turn disclosure into a retrospective signal rather than a reliable starting point for defense.

Faster discovery was inevitable and is already visible

The acceleration of vulnerability discovery was already observable across the ecosystem. Publicly disclosed vulnerabilities (CVEs) have grown at double-digit rates for the past two years, including a 32% increase in 2024 according to NIST, driven in part by AI even prior to Anthropic’s Mythos model. Most notably XBOW topped the HackerOne US bug bounty leaderboard, marking the first time an autonomous penetration tester had done so.  

The technical frontier for AI capabilities has been described elsewhere as jagged, and the implication is that Mythos is exceptional but not unique in this capability. While Mythos appears to make significant progress in complex vulnerability analysis, many other models are already able to find and exploit weaknesses to varying degrees.  

What matters here is not which model performs best, but the fact that vulnerability discovery is no longer a scarce or tightly bounded capability.

The consequence of this shift is not simply earlier discovery. It is a change in the defender-attacker race condition. Disclosure once acted as a rough synchronization point. While attackers sometimes had earlier knowledge, disclosure generally marked the moment when risk became visible and defensive action could be broadly coordinated. Increasingly, that coordination will no longer exist. Exploitation may be underway well before a CVE is published, if it is published at all.

Why patch velocity alone is not the answer

The instinctive response to this shift is to focus on patching faster, but treating patch velocity as the primary solution misunderstands the problem. Most organizations are already constrained in how quickly they can remediate vulnerabilities. Asset sprawl, operational risk, testing requirements, uptime commitments, and unclear ownership all limit response speed, even when vulnerabilities are well understood.

If discovery and exploitation now routinely precede disclosure, then patching cannot be the first line of defense. It becomes one necessary control applied within a timeline that has already shifted. This does not imply that organizations should patch less. It means that patching cannot serve as the organizing principle for defense.

Defense needs a more stable anchor

If disclosure no longer defines when defense begins, then defense needs a reference point that does not depend on knowing the vulnerability in advance.  

Every digital environment has a behavioral character. Systems authenticate, communicate, execute processes, and access resources in relatively consistent ways over time. These patterns are not static rules or signatures. They are learned behaviors that reflect how an organization operates.

When exploitation occurs, even via previously unknown vulnerabilities, those behavioral patterns change.

Attackers may use novel techniques, but they still need to gain access, create processes, move laterally, and will ultimately interact with systems in ways that diverge from what is expected. That deviation is observable regardless of whether the underlying weakness has been formally named.

In an environment where disclosure can no longer be relied on for timing or coordination, behavioral understanding is no longer an optional enhancement; it becomes the only consistently available defensive signal.

Detecting risk before disclosure

Darktrace’s threat research has consistently shown that malicious activity often becomes visible before public disclosure.

In multiple cases, including exploitation of Ivanti, SAP NetWeaver, and Trimble Cityworks, Darktrace detected anomalous behavior days or weeks ahead of CVE publication. These detections did not rely on signatures, threat intelligence feeds, or awareness of the vulnerability itself. They emerged because systems began behaving in ways that did not align with their established patterns.

This reflects a defensive approach grounded in ‘Ethos’, in contrast to the unbounded exploration represented by ‘Mythos’. Here, Mythos describes continuous vulnerability discovery at speed and scale. Ethos reflects an understanding of what is normal and expected within a specific environment, grounded in observed behavior.

Revisiting assume breach

These conditions reinforce a principle long embedded in Zero Trust thinking: assume breach.

If exploitation can occur before disclosure, patching vulnerabilities can no longer act as the organizing principle for defense. Instead, effective defense must focus on monitoring for misuse and constraining attacker activity once access is achieved. Behavioral monitoring allows organizations to identify early‑stage compromise and respond while uncertainty remains, rather than waiting for formal verification.

AI plays a critical role here, not by predicting every exploit, but by continuously learning what normal looks like within a specific environment and identifying meaningful deviation at machine speed. Identifying that deviation enables defenders to respond by constraining activity back towards normal patterns of behavior.

Not an arms race, but an asymmetry

AI is often framed as fueling an arms race between attackers and defenders. In practice, the more important dynamic is asymmetry.

Attackers operate broadly, scanning many environments for opportunities. Defenders operate deeply within their own systems, and it’s this business context which is so significant. Behavioral understanding gives defenders a durable advantage. Attackers may automate discovery, but they cannot easily reproduce what belonging looks like inside a particular organization.

A changed defensive model

AI‑accelerated vulnerability discovery does not mean defenders have lost. It does mean that disclosure‑driven, patch‑centric models no longer provide a sufficient foundation for resilience.

As vulnerability volumes grow and exploitation timelines compress, effective defense increasingly depends on continuous behavioral understanding, detection that does not rely on prior disclosure, and rapid containment to limit impact. In this model, CVEs confirm risk rather than define when defense begins.

The industry has already seen this approach work in practice. As AI continues to reshape both offense and defense, behavioral detection will move from being complementary to being essential.

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About the author
Andrew Hollister
Principal Solutions Engineer, Cyber Technician
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