Blog
/
/
March 7, 2024

Defending Against the New Normal in Cybercrime: AI

This blog outlines research & data points on the evolving threat landscape, the impact of malicious AI, and why proactive cyber readiness is essential.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Max Heinemeyer
Global Field CISO
Default blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog image
07
Mar 2024

AI in Cyber Security

Over the last 18 months, discussions about artificial intelligence (AI) – specifically generative AI – ranged from excitement and optimism about its transformative potential to fear and uncertainty about the new risks it introduces.  

New research1 commissioned by Darktrace shows that 89 percent of IT security teams polled globally believe AI-augmented cyber threats will have a significant impact on their organization within the next two years, yet 60 percent believe they are currently unprepared to defend against these attacks. Their concerns include increased volume and sophistication of malware that targets known vulnerabilities and increased exposure of sensitive or proprietary information from using generative AI tools.  

At Darktrace, we monitor trends across our global customer base to understand how the challenges facing security teams are evolving alongside industry advancements in AI. We’ve observed that AI, automation, and cybercrime-as-a-service have increased the speed, sophistication and efficacy of cyber security attacks.  

How AI Impacts Phishing Attempts

Darktrace has observed immediate impacts on phishing, which remains one of the most common forms of attack. In April 2023, Darktrace shared research that found a 135 percent increase in ‘novel social engineering attacks’ in the first two months of 2023, corresponding with the widespread adoption of ChatGPT2. These phishing attacks showed a strong linguistic deviation – semantically and syntactically – compared to other phishing emails, which suggested to us that generative AI is providing an avenue for threat actors to craft sophisticated and targeted attacks at speed and scale. A year later, we’ve seen this trend continue. Darktrace customers received approximately 2,867,000 phishing emails in December 2023 alone, a 14 percent increase on what was observed months prior in September3. Between September and December 2023, phishing attacks that used novel social engineering techniques grew by 35 percent on average across the Darktrace customer base4.  

These observations reinforce trends that others in the industry have shared. For example, Microsoft and OpenAI recently published research on tactics, techniques, and procedures (TTPs) augmented by large language models (LLMs) that they have observed nation-state threat actors using. That includes using LLMs to draft and generate social engineering attacks, inform reconnaissance, assist with vulnerability research and more.  

The Rise of Cybercrime-as-as-a-Service

The increasing cyber challenge facing defenders cannot be attributed to AI alone. The rise of cybercrime as-a-service is also changing the dynamic. Darktrace’s 2023 End of Year Threat Report found that cybercrime-as-a-service continue to dominate the threat landscape, with malware-as-a-Service (MaaS) and ransomware-as-a-Service (RaaS) tools making up most malicious tools in use by attackers. The as-a-Service ecosystem can provide attackers with everything from pre-made malware to templates for phishing emails, payment processing systems and even helplines to enable bad actors to mount attacks with limited technical knowledge.  

These trends make it clear that attackers now have a more widely accessible toolbox that reduces their barriers.

AI Enabling Accidental Insider Threats

However, the new risks facing businesses aren’t from external threat actors alone. Use of generative AI tools within the enterprise introduces a new category of accidental insider threats. Employees using generative AI tools now have easier access to more organizational data than ever before. Even the most well-intentioned employee could unintentionally leak or access restricted, sensitive data via these tools. In the second half of 2023, we observed that approximately half of Darktrace customers had employees accessing generative AI services. As this continues to increase, organizations need policies in place to guide the use cases for generative AI tools as well as strong data governance and the ability to enforce these policies to minimize risk.  

It is inevitable that AI will increase the risks and threats facing an organization, but this is not an unsolvable challenge from a defensive perspective. While advancements in generative AI may be worsening issues like novel social engineering and creating new types of accidental insider threats, AI itself offers a strong defense.  

The Shift to Proactive Cyber Readiness

According to the World Economic Forum’s Global Cybersecurity Outlook 2024, the number of organizations that “maintain minimum viable cyber resilience is down 30 percent compared to 2023”, and “while large organizations have demonstrated gains in cyber resilience, small and medium-sized companies showed significant decline.” The importance of cyber resilience cannot be understated in the face of today’s increasingly as-a-service, automated, and AI-augmented threat landscape.  

Historically, organizations wait for incidents to happen and rely on known attack data for threat detection and response, making it nearly impossible to identify never-before-seen threats. The traditional security stack has also relied heavily on point solutions focused on protecting different pieces of the digital environment, with individual tools for endpoint, email, network, on-premises data centers, SaaS applications, cloud, OT and beyond. These point solutions fail to correlate disparate incidents to form a complete picture of an orchestrated attack. Even with the addition of tools that can stitch together events from across the enterprise, they are in a reactive state that focuses heavily on threat detection and response.  

Organizations need to evolve from a reactive posture to a stance of proactive cyber readiness. To do so, they need an approach that proactively identifies internal and external vulnerabilities, identifies gaps in security policy and process before an attack occurs, breaks down silos to investigate all threats (known and unknown) during an attack, and uplifts the human analyst beyond menial tasks to incident validation and recovery after an attack.  

AI can help break down silos within the SOC and provide a more proactive approach to scale up and augment defenders. It provides richer context when it is fed information from multiple systems, data sets, and tools within the stack and can build an in-depth, real-time behavioural understanding of a business that humans alone cannot.

Lessons From AI in the SOC

At Darktrace, we’ve been applying AI to the challenge of cyber security for more than ten years, and we know that proactive cyber readiness requires the right mix of people, process, and technology.  

When the right AI is applied responsibly to the right cyber security challenge, the impact on both the human security team and the business is profound.

AI can bring machine speed and scale to some of the most time-intensive, error-prone, and psychologically draining components of cyber security, helping humans focus on the value-added work that only they can provide. Incident response and continuous monitoring are two areas where AI has already been proven to effectively augment defenders. For example, a civil engineering company used Darktrace’s AI to uplift its SOC team from the repetitive, manual tasks of analyzing and responding to email incidents. The analysts estimated they were each spending 10 hours per week on email incident analysis. With AI autonomously analyzing and responding to email incidents, the analysts could gain approximately 20 percent of their time back to focus on proactive cyber security measures

An effective human-AI partnership is key to proactive cyber readiness and can directly benefit the work-life of defenders. It can help to reduce burnout, support data-driven decision-making, and reduce the reliance on hard-to-find, specialized talent that has created a skills shortage in cyber security for many years. Most importantly, AI can free up team members to focus on more meaningful tasks, such as compliance initiatives, user education, and sophisticated threat hunting.  

Advancements in AI are happening at a rapid pace. As we’ve already observed, attackers will be watching these developments and looking for ways to use it to their advantage. Luckily, AI has already proved to be an asset for defenders, and embracing a proactive approach to cyber resilience can help organizations increase their readiness for this next phase. Prioritizing cyber security will be an enabler of innovation and progress as AI development continues.  

--

Join Darktrace on 9 April for a virtual event to explore the latest innovations needed to get ahead of the rapidly evolving threat landscape. Register today to hear more about our latest innovations coming to Darktrace’s offerings.

References

[1] The survey was undertaken by AimPoint Group & Dynata on behalf Darktrace between December 2023 & January 2024. The research polled 1773 security professionals in positions across the security team from junior roles to CISOs, across 14 countries – Australia, Brazil, France, Germany, Italy, Japan, Mexico, Netherlands, Singapore, Spain, Sweden, UAE, UK, and USA.

[2] Based on the average change in email attacks between January and February 2023 detected across Darktrace/Email deployments with control of outliers.

[3] Average calculated across Darktrace customers from 31st August to 21st December.

[4] Average calculated across Darktrace customers from 31st August to 21st December. Novel social engineering attacks use linguistic techniques that are different to techniques used in the past, as measured by a combination of semantics, phrasing, text volume, punctuation, and sentence length.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Max Heinemeyer
Global Field CISO

More in this series

No items found.

Blog

/

/

October 20, 2025

Salty Much: Darktrace’s view on a recent Salt Typhoon intrusion

salt typhoonDefault blog imageDefault blog image

What is Salt Typhoon?

Salt Typhoon represents one of the most persistent and sophisticated cyber threats targeting global critical infrastructure today. Believed to be linked to state-sponsored actors from the People’s Republic of China (PRC), this advanced persistent threat (APT) group has executed a series of high-impact campaigns against telecommunications providers, energy networks, and government systems—most notably across the United States.

Active since at least 2019, the group—also tracked as Earth Estries, GhostEmperor, and UNC2286—has demonstrated advanced capabilities in exploiting edge devices, maintaining deep persistence, and exfiltrating sensitive data across more than 80 countries. While much of the public reporting has focused on U.S. targets, Salt Typhoon’s operations have extended into Europe, the Middle East, and Africa (EMEA) where it has targeted telecoms, government entities, and technology firms. Its use of custom malware and exploitation of high-impact vulnerabilities (e.g., Ivanti, Fortinet, Cisco) underscores the strategic nature of its campaigns, which blend intelligence collection with geopolitical influence [1].

Leveraging zero-day exploits, obfuscation techniques, and lateral movement strategies, Salt Typhoon has demonstrated an alarming ability to evade detection and maintain long-term access to sensitive environments. The group’s operations have exposed lawful intercept systems, compromised metadata for millions of users, and disrupted essential services, prompting coordinated responses from intelligence agencies and private-sector partners worldwide. As organizations reassess their threat models, Salt Typhoon serves as a stark reminder of the evolving nature of nation-state cyber operations and the urgent need for proactive defense strategies.

Darktrace’s coverage

In this case, Darktrace observed activity in a European telecommunications organisation consistent with Salt Typhoon’s known tactics, techniques and procedures (TTPs), including dynamic-link library (DLL) sideloading and abuse of legitimate software for stealth and execution.

Initial access

The intrusion likely began with exploitation of a Citrix NetScaler Gateway appliance in the first week of July 2025. From there, the actor pivoted to Citrix Virtual Delivery Agent (VDA) hosts in the client’s Machine Creation Services (MCS) subnet. Initial access activities in the intrusion originated from an endpoint potentially associated with the SoftEther VPN service, suggesting infrastructure obfuscation from the outset.

Tooling

Darktrace subsequently observed the threat actor delivering a backdoor assessed with high confidence to be SNAPPYBEE (also known as Deed RAT) [2][3] to multiple Citrix VDA hosts. The backdoor was delivered to these internal endpoints as a DLL alongside legitimate executable files for antivirus software such as Norton Antivirus, Bkav Antivirus, and IObit Malware Fighter. This pattern of activity indicates that the attacker relied on DLL side-loading via legitimate antivirus software to execute their payloads. Salt Typhoon and similar groups have a history of employing this technique [4][5], enabling them to execute payloads under the guise of trusted software and bypassing traditional security controls.

Command-and-Control (C2)

The backdoor delivered by the threat actor leveraged LightNode VPS endpoints for C2, communicating over both HTTP and an unidentified TCP-based protocol. This dual-channel setup is consistent with Salt Typhoon’s known use of non-standard and layered protocols to evade detection. The HTTP communications displayed by the backdoor included POST requests with an Internet Explorer User-Agent header and Target URI patterns such as “/17ABE7F017ABE7F0”. One of the C2 hosts contacted by compromised endpoints was aar.gandhibludtric[.]com (38.54.63[.]75), a domain recently linked to Salt Typhoon [6].

Detection timeline

Darktrace produced high confidence detections in response to the early stages of the intrusion, with both the initial tooling and C2 activities being strongly covered by both investigations by Darktrace Cyber AI AnalystTM investigations and Darktrace models. Despite the sophistication of the threat actor, the intrusion activity identified and remediated before escalating beyond these early stages of the attack, with Darktrace’s timely high-confidence detections likely playing a key role in neutralizing the threat.

Cyber AI Analyst observations

Darktrace’s Cyber AI Analyst autonomously investigated the model alerts generated by Darktrace during the early stages of the intrusion. Through its investigations, Cyber AI Analyst discovered the initial tooling and C2 events and pieced them together into unified incidents representing the attacker’s progression.

Cyber AI Analyst weaved together separate events from the intrusion into broader incidents summarizing the attacker’s progression.
Figure 1: Cyber AI Analyst weaved together separate events from the intrusion into broader incidents summarizing the attacker’s progression.

Conclusion

Based on overlaps in TTPs, staging patterns, infrastructure, and malware, Darktrace assesses with moderate confidence that the observed activity was consistent with Salt Typhoon/Earth Estries (ALA GhostEmperor/UNC2286). Salt Typhoon continues to challenge defenders with its stealth, persistence, and abuse of legitimate tools. As attackers increasingly blend into normal operations, detecting behavioral anomalies becomes essential for identifying subtle deviations and correlating disparate signals. The evolving nature of Salt Typhoon’s tradecraft, and its ability to repurpose trusted software and infrastructure, ensures it will remain difficult to detect using conventional methods alone. This intrusion highlights the importance of proactive defense, where anomaly-based detections, not just signature matching, play a critical role in surfacing early-stage activity.

Credit to Nathaniel Jones (VP, Security & AI Strategy, FCISO), Sam Lister (Specialist Security Researcher), Emma Foulger (Global Threat Research Operations Lead), Adam Potter (Senior Cyber Analyst)

Edited by Ryan Traill (Analyst Content Lead)

Appendices

Indicators of Compromise (IoCs)

IoC-Type-Description + Confidence

89.31.121[.]101 – IP Address – Possible C2 server

hxxp://89.31.121[.]101:443/WINMM.dll - URI – Likely SNAPPYBEE download

b5367820cd32640a2d5e4c3a3c1ceedbbb715be2 - SHA1 – Likely SNAPPYBEE download

hxxp://89.31.121[.]101:443/NortonLog.txt - URI - Likely DLL side-loading activity

hxxp://89.31.121[.]101:443/123.txt - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/123.tar - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/pdc.exe - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443//Dialog.dat - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/fltLib.dll - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/DisplayDialog.exe - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/DgApi.dll - URI - Likely DLL side-loading activity

hxxp://89.31.121[.]101:443/dbindex.dat - URI - Likely DLL side-loading activity

hxxp://89.31.121[.]101:443/1.txt - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/imfsbDll.dll – Likely DLL side-loading activity

hxxp://89.31.121[.]101:443/imfsbSvc.exe - URI – Likely DLL side-loading activity

aar.gandhibludtric[.]com – Hostname – Likely C2 server

38.54.63[.]75 – IP – Likely C2 server

156.244.28[.]153 – IP – Possible C2 server

hxxp://156.244.28[.]153/17ABE7F017ABE7F0 - URI – Possible C2 activity

MITRE TTPs

Technique | Description

T1190 | Exploit Public-Facing Application - Citrix NetScaler Gateway compromise

T1105 | Ingress Tool Transfer – Delivery of backdoor to internal hosts

T1665 | Hide Infrastructure – Use of SoftEther VPN for C2

T1574.001 | Hijack Execution Flow: DLL – Execution of backdoor through DLL side-loading

T1095 | Non-Application Layer Protocol – Unidentified application-layer protocol for C2 traffic

T1071.001| Web Protocols – HTTP-based C2 traffic

T1571| Non-Standard Port – Port 443 for unencrypted HTTP traffic

Darktrace Model Alerts during intrusion

Anomalous File::Internal::Script from Rare Internal Location

Anomalous File::EXE from Rare External Location

Anomalous File::Multiple EXE from Rare External Locations

Anomalous Connection::Possible Callback URL

Antigena::Network::External Threat::Antigena Suspicious File Block

Antigena::Network::Significant Anomaly::Antigena Significant Server Anomaly Block

Antigena::Network::Significant Anomaly::Antigena Controlled and Model Alert

Antigena::Network::Significant Anomaly::Antigena Alerts Over Time Block

Antigena::Network::External Threat::Antigena File then New Outbound Block  

References

[1] https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-239a

[2] https://www.trendmicro.com/en_gb/research/24/k/earth-estries.html

[3] https://www.trendmicro.com/content/dam/trendmicro/global/en/research/24/k/earth-estries/IOC_list-EarthEstries.txt

[4] https://www.trendmicro.com/en_gb/research/24/k/breaking-down-earth-estries-persistent-ttps-in-prolonged-cyber-o.html

[5] https://lab52.io/blog/deedrat-backdoor-enhanced-by-chinese-apts-with-advanced-capabilities/

[6] https://www.silentpush.com/blog/salt-typhoon-2025/

The content provided in this blog is published by Darktrace for general informational purposes only and reflects our understanding of cybersecurity topics, trends, incidents, and developments at the time of publication. While we strive to ensure accuracy and relevance, the information is provided “as is” without any representations or warranties, express or implied. Darktrace makes no guarantees regarding the completeness, accuracy, reliability, or timeliness of any information presented and expressly disclaims all warranties.

Nothing in this blog constitutes legal, technical, or professional advice, and readers should consult qualified professionals before acting on any information contained herein. Any references to third-party organizations, technologies, threat actors, or incidents are for informational purposes only and do not imply affiliation, endorsement, or recommendation.

Darktrace, its affiliates, employees, or agents shall not be held liable for any loss, damage, or harm arising from the use of or reliance on the information in this blog.

The cybersecurity landscape evolves rapidly, and blog content may become outdated or superseded. We reserve the right to update, modify, or remove any content.

Continue reading
About the author
Nathaniel Jones
VP, Security & AI Strategy, Field CISO

Blog

/

/

October 15, 2025

How a Major Civil Engineering Company Reduced MTTR across Network, Email and the Cloud with Darktrace

Default blog imageDefault blog image

Asking more of the information security team

“What more can we be doing to secure the company?” is a great question for any cyber professional to hear from their Board of Directors. After successfully defeating a series of attacks and seeing the potential for AI tools to supercharge incoming threats, a UK-based civil engineering company’s security team had the answer: Darktrace.

“When things are coming at you at machine speed, you need machine speed to fight it off – it’s as simple as that,” said their Information Security Manager. “There were incidents where it took us a few hours to get to the bottom of what was going on. Darktrace changed that.”

Prevention was also the best cure. A peer organization in the same sector was still in business continuity measures 18 months after an attack, and the security team did not want to risk that level of business disruption.

Legacy tools were not meeting the team’s desired speed or accuracy

The company’s native SaaS email platform took between two and 14 days to alert on suspicious emails, with another email security tool flagging malicious emails after up to 24 days. After receiving an alert, responses often took a couple of days to coordinate. The team was losing precious time.

Beyond long detection and response times, the old email security platform was no longer performing: 19% of incoming spam was missed. Of even more concern: 6% of phishing emails reached users’ inboxes, and malware and ransomware email was also still getting through, with 0.3% of such email-borne payloads reaching user inboxes.

Choosing Darktrace

“When evaluating tools in 2023, only Darktrace had what I was looking for: an existing, mature, AI-based cybersecurity solution. ChatGPT had just come out and a lot of companies were saying ‘AI this’ and ‘AI that’. Then you’d take a look, and it was all rules- and cases-based, not AI at all,” their Information Security Manager.

The team knew that, with AI-enabled attacks on the horizon, a cybersecurity company that had already built, fielded, and matured an AI-powered cyber defense would give the security team the ability to fend off machine-speed attacks at the same pace as the attackers.

Darktrace accomplishes this with multi-layered AI that learns each organization’s normal business operations. With this detailed level of understanding, Darktrace’s Self-Learning AI can recognize unusual activity that may indicate a cyber-attack, and works to neutralize the threat with precise response actions. And it does this all at machine speed and with minimal disruption.

On the morning the team was due to present its findings, the session was cancelled – for a good reason. The Board didn’t feel further discussion was necessary because the case for Darktrace was so conclusive. The CEO described the Darktrace option as ‘an insurance policy we can’t do without’.

Saving time with Darktrace / EMAIL

Darktrace / EMAIL reduced the discovery, alert, and response process from days or weeks to seconds .

Darktrace / EMAIL automates what was originally a time-consuming and repetitive process. The team has recovered between eight and 10 working hours a week by automating much of this process using / EMAIL.

Today, Darktrace / EMAIL prevents phishing emails from reaching employees’ inboxes. The volume of hostile and unsolicited email fell to a third of its original level after Darktrace / EMAIL was set up.

Further savings with Darktrace / NETWORK and Darktrace / IDENTITY

Since its success with Darktrace / EMAIL, the company adopted two more products from the Darktrace ActiveAI Security Platform – Darktrace / NETWORK and Darktrace / IDENTITY.

These have further contributed to cost savings. An initial plan to build a 24/7 SOC would have required hiring and retaining six additional analysts, rather than the two that currently use Darktrace, costing an additional £220,000 per year in salary. With Darktrace, the existing analysts have the tools needed to become more effective and impactful.

An additional benefit: Darktrace adoption has lowered the company’s cyber insurance premiums. The security team can reallocate this budget to proactive projects.

Detection of novel threats provides reassurance

Darktrace’s unique approach to cybersecurity added a key benefit. The team’s previous tool took a rules-based approach – which was only good if the next attack featured the same characteristics as the ones on which the tool was trained.

“Darktrace looks for anomalous behavior, and we needed something that detected and responded based on use cases, not rules that might be out of date or too prescriptive,” their Information Security Manager. “Our existing provider could take a couple of days to update rules and signatures, and in this game, speed is of the essence. Darktrace just does everything we need - without delay.”

Where rules-based tools must wait for a threat to emerge before beginning to detect and respond to it, Darktrace identifies and protects against unknown and novel threats, speeding identification, response, and recovery, minimizing business disruption as a result.

Looking to the future

With Darktrace in place, the UK-based civil engineering company team has reallocated time and resources usually spent on detection and alerting to now tackle more sophisticated, strategic challenges. Darktrace has also equipped the team with far better and more regularly updated visibility into potential vulnerabilities.

“One thing that frustrates me a little is penetration testing; our ISO accreditation mandates a penetration test at least once a year, but the results could be out of date the next day,” their Information Security Manager. “Darktrace / Proactive Exposure Management will give me that view in real time – we can run it daily if needed - and that’s going to be a really effective workbench for my team.”

As the company looks to further develop its security posture, Darktrace remains poised to evolve alongside its partner.

Continue reading
About the author
The Darktrace Community
Your data. Our AI.
Elevate your network security with Darktrace AI