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February 25, 2020

Darktrace's AI Analyst: Closing the Cyber Skills Gap

Discover how Darktrace's AI Analyst is bridging the cyber skills gap for OT, enhancing security and efficiency.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
David Masson
VP, Field CISO
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25
Feb 2020

Security analysts investigate threats by finding patterns, forming hypotheses, reaching conclusions, and sharing their findings with the rest of the business. These are labor-intensive steps that take not only time, but years of training and expertise. And as operational technology (OT) becomes further integrated with the corporate network, and as threat-actors continue to advance their methods of attack, the emergence of a cyber security skills gap in the OT world becomes more and more evident.

The trend towards interconnected IT and OT environments is matched in equal measure by converging security teams. CISOs have assumed responsibility for the security of ICS environments without necessarily possessing specialized OT skills. Similarly, OT engineers are often handed security roles involving IT without sufficient training. As a result, a knowledge gap is emerging, with organizations struggling to find experts with the necessary skills in both operational technology and traditional IT.

However, developments in artificial intelligence are being leveraged to fill this skills shortage, and technology exists today that can stitch together related security events across OT and IT into a single incident — generating a meaningful, natural-language summary of the suspicious activity.

Darktrace’s Cyber AI Analyst for OT combines the skill of human expertise with the speed and scale of AI, empowering it to conduct expert investigations into hundreds of parallel threads simultaneously. This groundbreaking technology is the result of over 3 years of research and development at Darktrace’s R&D Center in Cambridge, UK — harnessing supervised machine learning to replicate the actions of expert OT and IT analysts. Every time a security alert is triggered, Cyber AI Analyst automatically pulls together a full incident report, drawing upon multiple related alerts and useful surrounding context to complete the picture.

Cyber AI Analyst for OT has domain knowledge from both OT and IT “baked in” to ensure that it can do a lot of the interpretation. An IT SOC can receive the specialized and detailed OT information relating to an incident, but also the higher-level abstractions and meaning to help them triage. Equally, OT engineers can, for example, be presented with a complete timeline of a zero-day ransomware infection as it emerges, without needing to know how to investigate file-sharing activity or command and control beaconing. Cyber AI Analyst for OT therefore not only saves security teams crucial time, but bridges the skills gap that increasingly widens as OT and IT environments continue to converge.

Investigating a ‘Triton 2.0’ attack

Cyber AI Analyst presents its findings in Darktrace’s graphical user interface, the Threat Visualizer. We can view an example of this by looking at a Triton-style cyber-attack captured within a customer environment.

Figure 1: Three models are breached by a desktop device

The threat tray above shows three individual alerts pertaining to a particular device — expdev127.scada.local, a desktop belonging to a domain administrator. Working in real time in the background, Cyber AI Analyst for OT now stitches together these multiple alerts into a single security incident, and then surfaces this incident in a high-level narrative, displaying all stages of the attack lifecycle on a single timeline.

Figure 2: The Threat Visualizer surfaces a timeline of the suspicious events

We can see that over the span of three hours, Darktrace identified a suspicious file download, possible command and control traffic, and a chain of administrative connections it deemed worthy of investigation. The Threat Visualizer then surfaced this series of suspicious connections, showing how the malware penetrated from the upper parts of the control system through to a workstation that can interact with PLCs.

Figure 3: A graphical representation of the RDP communication

Since the initial compromise infected a domain administrator’s desktop, the primary ‘hop’ of remote desktop to the local domain controller illustrated here is not unusual at all — the usage of legitimate administrative RDP credentials is commonplace from this device. However, as the incident unfolds, Cyber AI Analyst subsequently recognizes that this is related to more suspicious events, and is able to go back and include these events in a single narrative.

The malware then makes a second hop — also via RDP — to an engineering workstation and finally reprograms a related PLC, all the while retaining the remote access chain. As with the Triton attack that targeted various power plants in 2017, this attack relied on commonplace administration sessions to transfer tools, and for remote command/program execution. The Threat Visualizer shows us the destination port, as well as the application protocol used to deliver the final stage of the attack.

Figure 4: Further details of the reprogramming

Cyber AI Analyst converts the initial alerts into this incident report in real time, and the security team enter the fray armed with a much clearer and broader description of the incident, far sooner than if they had needed to perform these steps themselves. In this case, Cyber AI Analyst eventually includes seven alerts of different suspicious activities within this one incident, as well as multiple details that did not create alerts themselves but are strongly related and could have been omitted by an inexperienced analyst.

The near future of ICS attacks

Cyber-attacks on ICS are continuously evolving, with adversaries using the latest open-source technologies to launch evasive and machine-speed campaigns globally. While many organizations are turning to AI to face the scale, complexity, and speed of the cyber-threats they face in their IT and OT environments, we can also expect that these threat-actors will also start to use AI to achieve their objectives.

The threat-actors behind Triton blended mainstream IT attack techniques with specialized OT payloads and backed both up with strong operational discipline. The future addition of AI into such malware will allow it to achieve more inside a target network without persistent human oversight — and therefore dramatically decrease its chances of detection.

By combining both IT and OT analyst domain knowledge whilst operating at machine speed with a computer’s unwavering attention to detail, Cyber AI Analyst for OT will prove crucial for security teams by saving them vital time and filling in for any gaps in domain knowledge.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
David Masson
VP, Field CISO

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September 26, 2025

One-Person Security Team, Enterprise-Wide Protection: A Utility Company’s Darktrace Success Story

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A critical mission: Securing public utility systems

This company manages essential utility infrastructure across more than 100 distributed sites, resulting in a wide attack surface spanning both information technology (IT) and operational technology (OT). With attacks on critical infrastructure rising, the company wanted to strengthen defenses.

The limits of traditional tools

The existing mix of conventional tools for visibility and security monitoring posed numerous limitations:

  • Fragmented tools required switching between dashboards to piece together insights
  • Multiple tools were required to both identify and take action on potential incidents
  • Integration between IT, OT, cloud and email required heavy manual effort
  • Existing cybersecurity investments were failing to deliver favorable ROI

A security team of one

For the company’s one-person security team and Vice President of IT, juggling multiple tools and switching between platforms were drains on his time and impacted threat detection and response times. “If an unknown actor attempts to connect to our networks, I need to know immediately and have the ability to stop them before they can do damage.”

Unified, AI-driven defense with Darktrace

The company wanted to unify IT and OT security, reduce manual workload and deliver actionable intelligence in real time. “Darktrace offered the visibility and autonomous capabilities we needed for a proactive defense, including the ability to both see incidents and take action through a single-pane-of-glass.”

Today, the company is using the Darktrace ActiveAI Security Platform™ as the cornerstone of its defense strategy, including:

Real-time protection without the overhead

When compared to a security operations center, the VP said Darktrace is faster, more efficient and more accurate – delivering holistic protection without the high cost or risk of human error.

Darktrace’s Autonomous Response has been a game changer for a shop our size. It stops attacks in real time, before they can move laterally. As a team of one, I can adjust Darktrace’s autonomous actions, ensuring the AI automatically takes stronger actions during off hours to contain threats.”

A single platform for holistic visibility and resilience

Initially licensed under an OT-only pricing model, the company quickly recognized the broader value of Darktrace Self-Learning AI – extending deployment across its IT, cloud, email and endpoint environments and consolidating multiple tools. This holistic visibility is also helping the company to meet ISO and SEC compliance requirements.

A rapid, guided and streamlined deployment

The VP described the Darktrace rollout as smooth and highly collaborative, noting that Darktrace, “Held our hand throughout the process and was genuinely interested in making sure our experience with the platform and the company was top notch.” Despite the complexity of managing multi-connectivity for 100 sites, rollout took less than one week, guided by a clear plan from the Darktrace implementation team.

From barriers to breakthroughs

A seamless security ecosystem

With Darktrace, the company now operates a seamless, AI-driven security ecosystem that combines deep threat validation, intuitive user experience, and a single pane of glass for holistic cyber defense. What began as an OT-focused deployment has grown into a platform that unifies IT, OT, cloud, email and endpoint visibility, delivering comprehensive protection without the overhead of managing multiple tools.

From false positives to real-time, autonomous precision

Since using Darktrace, the company’s false positives have decreased to single digits per day. Within three months, Darktrace conducted 1,470 total investigations, resolving 92% of those autonomously. And Darktrace consistently catches threats that other tools miss:

  • When a remote call center agent landed on a malware-laden site using their company device, the company’s endpoint solution failed to catch it. But Darktrace / ENDPOINT detected the malicious traffic in real time, immediately cutting the connection and blocking the machine from the home network – stopping the attack before it could spread.
  • Darktrace / EMAIL has consistently flagged suspicious messages other tools missed, including credential harvesters or malware disguised as legitimate emails. “Occasionally users request the release of a legitimate email, whether it’s a blocked link or a message diverted to junk. But 10% of those messages could have caused real harm,” said the VP. “And because Darktrace AI is always learning and adapting, it will identify similar legitimate emails in the future, reducing false positives. That tradeoff is well worth it.”

Time saved, confidence gained

For the VP, one of the biggest benefits is time. In less than one month, Darktrace saved the company 264 analyst hours spent on investigations, only escalating 8% of suspected threats for further review. And with Darktrace’s unified dashboard and real-time monitoring, the VP said, “I no longer have to spend time verifying each security tool is working because I can see everything in one location. And, if there is an issue, Darktrace will let me know. That gives me confidence to let the system handle threats while I focus on other priorities.”

Strengthening OT without complexity

The VP said Darktrace / OT has become one of the most valuable aspects of the deployment. Darktrace / OT provides visibility into firmware levels, PLC communications and unusual device interactions that even dedicated OT tools miss. And using Darktrace, the company can segment OT networks securely while still monitoring them through a single interface, strengthening resilience without adding complexity.

Turning cybersecurity into a business catalyst

By reducing tool sprawl, automating responses, and adapting to the unique rhythms of the organization, Darktrace has transformed the company’s cybersecurity from a constant worry into a reliable foundation.

For us, cybersecurity isn’t just about blocking threats, it’s about building resilience that frees us to focus on growth and innovation. With Darktrace as a trusted partner, we’re no longer stuck reacting to problems; we’re shaping a future where security is a catalyst, not a constraint.”
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September 25, 2025

Announcing Unified Real-Time CDR and Automated Investigations to Transform Cloud Security Operations

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Fragmented Tools are Failing SOC Teams in the Cloud Era

The cloud has transformed how businesses operate, reshaping everything from infrastructure to application delivery. But cloud security has not kept pace. Most tools still rely on traditional models of logging, policy enforcement, and posture management; approaches that provide surface-level visibility but lack the depth to detect or investigate active attacks.

Meanwhile, attackers are exploiting vulnerabilities, delivering cloud-native exploits, and moving laterally in ways that posture management alone cannot catch fast enough. Critical evidence is often missed, and alerts lack the forensic depth SOC analysts need to separate noise from true risk. As a result, organizations remain exposed: research shows that nearly nine in ten organizations have suffered a critical cloud breach despite investing in existing security tools [1].

SOC teams are left buried in alerts without actionable context, while ephemeral workloads like containers and serverless functions vanish before evidence can be preserved. Point tools for logging or forensics only add complexity, with 82% of organizations using multiple platforms to investigate cloud incidents [2].

The result is a broken security model: posture tools surface risks but don’t connect them to active attacker behaviors, while investigation tools are too slow and fragmented to provide timely clarity. Security teams are left reactive, juggling multiple point solutions and still missing critical signals. What’s needed is a unified approach that combines real-time detection and response for active threats with automated investigation and cloud posture management in a single workflow.

Just as security teams once had to evolve beyond basic firewalls and antivirus into network and endpoint detection, response, and forensics, cloud security now requires its own next era: one that unifies detection, response, and investigation at the speed and scale of the cloud.

A Powerful Combination: Real-Time CDR + Automated Cloud Forensics

Darktrace / CLOUD now uniquely unites detection, investigation, and response into one workflow, powered by Self-Learning AI. This means every alert, from any tool in your stack, can instantly become actionable evidence and a complete investigation in minutes.

With this release, Darktrace / CLOUD delivers a more holistic approach to cloud defense, uniting real-time detection, response, and investigation with proactive risk reduction. The result is a single solution that helps security teams stay ahead of attackers while reducing complexity and blind spots.

  • Automated Cloud Forensic Investigations: Instantly capture and analyze volatile evidence from cloud assets, reducing investigation times from days to minutes and eliminating blind spots
  • Enhanced Cloud-Native Threat Detection: Detect advanced attacker behaviors such as lateral movement, privilege escalation, and command-and-control in real time
  • Enhanced Live Cloud Topology Mapping: Gain continuous insight into cloud environments, including ephemeral workloads, with live topology views that simplify investigations and expose anomalous activity
  • Agentless Scanning for Proactive Risk Reduction: Continuously monitor for misconfigurations, vulnerabilities, and risky exposures to reduce attack surface and stop threats before they escalate.

Automated Cloud Forensic Investigations

Darktrace / CLOUD now includes capabilities introduced with Darktrace / Forensic Acquisition & Investigation, triggering automated forensic acquisition the moment a threat is detected. This ensures ephemeral evidence, from disks and memory to containers and serverless workloads can be preserved instantly and analyzed in minutes, not days. The integration unites detection, response, and forensic investigation in a way that eliminates blind spots and reduces manual effort.

Figure 1: Easily view Forensic Investigation of a cloud resource within the Darktrace / CLOUD architecture map

Enhanced Cloud-Native Threat Detection

Darktrace / CLOUD strengthens its real-time behavioral detection to expose early attacker behaviors that logs alone cannot reveal. Enhanced cloud-native detection capabilities include:

• Reconnaissance & Discovery – Detects enumeration and probing activity post-compromise.

• Privilege Escalation via Role Assumption – Identifies suspicious attempts to gain elevated access.

• Malicious Compute Resource Usage – Flags threats such as crypto mining or spam operations.

These enhancements ensure active attacks are detected earlier, before adversaries can escalate or move laterally through cloud environments.

Figure 2: Cyber AI Analyst summary of anomalous behavior for privilege escalation and establishing persistence.

Enhanced Live Cloud Topology Mapping

New enhancements to live topology provide real-time mapping of cloud environments, attacker movement, and anomalous behavior. This dynamic visibility helps SOC teams quickly understand complex environments, trace attack paths, and prioritize response. By integrating with Darktrace / Proactive Exposure Management (PEM), these insights extend beyond the cloud, offering a unified view of risks across networks, endpoints, SaaS, and identity — giving teams the context needed to act with confidence.

Figure 3: Enhanced live topology maps unify visibility across architectures, identities, network connections and more.

Agentless Scanning for Proactive Risk Reduction

Darktrace / CLOUD now introduces agentless scanning to uncover malware and vulnerabilities in cloud assets without impacting performance. This lightweight, non-disruptive approach provides deep visibility into cloud workloads and surfaces risks before attackers can exploit them. By continuously monitoring for misconfigurations and exposures, the solution strengthens posture management and reduces attack surface across hybrid and multi-cloud environments.

Figure 4: Agentless scanning of cloud assets reveals vulnerabilities, which are prioritized by severity.

Together, these capabilities move cloud security operations from reactive to proactive, empowering security teams to detect novel threats in real time, reduce exposures before they are exploited, and accelerate investigations with forensic depth. The result is faster triage, shorter MTTR, and reduced business risk — all delivered in a single, AI-native solution built for hybrid and multi-cloud environments.

Accelerating the Evolution of Cloud Security

Cloud security has long been fragmented, forcing teams to stitch together posture tools, log-based monitoring, and external forensics to get even partial coverage. With this release, Darktrace / CLOUD delivers a holistic, unified approach that covers every stage of the cloud lifecycle, from proactive posture management and risk identification to real-time detection, to automated investigation and response.

By bringing these capabilities together in a single AI-native solution, Darktrace is advancing cloud security beyond incremental change and setting a new standard for how organizations protect their hybrid and multi-cloud environments.

With Darktrace / CLOUD, security teams finally gain end-to-end visibility, response, and investigation at the speed of the cloud, transforming cloud defense from fragmented and reactive to unified and proactive.

[related-resource]

Sources: [1], [2] Darktrace Report: Organizations Require a New Approach to Handle Investigations in the Cloud

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About the author
Adam Stevens
Senior Director of Product, Cloud | Darktrace
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