Bryce Coté is Chief Customer Officer (CCO) of Darktrace, a global leader in AI for cybersecurity that protects nearly 10,000 organizations globally from evolving threats across their digital environment, including cloud, email, network, and operational technology. As CCO, Bryce is responsible for building an outstanding journey and experience for current and future Darktrace customers, while enhancing communication and integration between multiple customer touchpoints within the company.

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Bryce has more than two decades of experience helping global technology companies build and transform their customer experience function. Prior to Darktrace, he was the Global Vice President of Customer Success and Renewals at CyberArk where he transformed the company’s customer success management operation into a proactive outcome-based organization. Prior to that, he was the Vice President of Customer Success at LogMeIn where he led a cross-business retention initiative that significantly increased customer engagement on key accounts, while also improving new customer onboarding for the brand.

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Prior to LogMeIn, Bryce was the Vice President of Global Customer Care at TomTom where he was responsible for increasing customer satisfaction and retention, while identifying upsell and cross sell opportunities across TomTom’s vast customer base. He holds a master’s degree in business administration from Northeastern University.