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October 14, 2024

How Triada Affects Banking and Communication Apps

Explore the intricacies of the Triada Trojan and its targeting of communication and banking apps. Learn how to safeguard against this threat.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Torres
Cyber Analyst
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14
Oct 2024

The rise of android malware

Recently, there has been a significant increase in malware strains targeting mobile devices, with a growing number of Android-based malware families, such as banking trojans, which aim to steal sensitive banking information from organizations and individuals worldwide.

These malware families attempt to access users’ accounts to steal online banking credentials and cookies, bypass multi-factor authentication (MFA), and conduct automatic transactions to steal funds [1]. They often masquerade as legitimate software or communications from social media platforms to compromise devices. Once installed, they use tactics such as keylogging, dumping cached credentials, and searching the file system for stored passwords to steal credentials, take over accounts, and potentially perform identity theft [1].

One recent example is the Antidot Trojan, which infects devices by disguising itself as an update page for Google Play. It establishes a command-and-control (C2) channel with a server, allowing malicious actors to execute commands and collect sensitive data [2].

Despite these malware’s ability to evade detection by standard security software, for example, by changing their code [3], Darktrace recently detected another Android malware family, Triada, communicating with a C2 server and exfiltrating data.

Triada: Background and tactics

First surfacing in 2016, Triada is a modular mobile trojan known to target banking and financial applications, as well as popular communication applications like WhatsApp, Facebook, and Google Mail [4]. It has been deployed as a backdoor on devices such as CTV boxes, smartphones, and tablets during the supply chain process [5]. Triada can also be delivered via drive-by downloads, phishing campaigns, smaller trojans like Leech, Ztorg, and Gopro, or more recently, as a malicious module in applications such as unofficial versions of WhatsApp, YoWhatsApp, and FM WhatsApp [6] [7].

How does Triada work?

Once downloaded onto a user’s device, Triada collects information about the system, such as the device’s model, OS version, SD card space, and list of installed applications, and sends this information to a C2 server. The server then responds with a configuration file containing the device’s personal identification number and settings, including the list of modules to be installed.

After a device has been successfully infected by Triada, malicious actors can monitor and intercept incoming and outgoing texts (including two-factor authentication messages), steal login credentials and credit card information from financial applications, divert in-application purchases to themselves, create fake messaging and email accounts, install additional malicious applications, infect devices with ransomware, and take control of the camera and microphone [4] [7].

For devices infected by unofficial versions of WhatsApp, which are downloaded from third-party app stores [9] and from mobile applications such as Snaptube and Vidmate , Triada collects unique device identifiers, information, and keys required for legitimate WhatsApp to work and sends them to a remote server to register the device [7] [12]. The server then responds by sending a link to the Triada payload, which is downloaded and launched. This payload will also download additional malicious modules, sign into WhatsApp accounts on the target’s phone, and request the same permissions as the legitimate WhatsApp application, such as access to SMS messages. If granted, a malicious actor can sign the user up for paid subscriptions without their knowledge. Triada then collects information about the user’s device and mobile operator and sends it to the C2 server [9] [12].

How does Triada avoid detection?

Triada evades detection by modifying the Zygote process, which serves as a template for every application in the Android OS. This enables the malware to become part of every application launched on a device [3]. It also substitutes system functions and conceals modules from the list of running processes and installed apps, ensuring that the system does not raise the alarm [3]. Additionally, as Triada connects to a C2 server on the first boot, infected devices remain compromised even after a factory reset [4].

Triada attack overview

Across multiple customer deployments, devices were observed making a large number of connections to a range of hostnames, primarily over encrypted SSL and HTTPS protocols. These hostnames had never previously been observed on the customers’ networks and appear to be algorithmically generated. Examples include “68u91.66foh90o[.]com”, “92n7au[.]uhabq9[.]com”, “9yrh7.mea5ms[.]com”, and “is5jg.3zweuj[.]com”.

External Sites Summary Graph showing the rarity of the hostname “92n7au[.]uhabq9[.]com” on a customer network.
Figure 1: External Sites Summary Graph showing the rarity of the hostname “92n7au[.]uhabq9[.]com” on a customer network.

Most of the IP addresses associated with these hostnames belong to an ASN associated with the cloud provider Alibaba (i.e., AS45102 Alibaba US Technology Co., Ltd). These connections were made over a range of high number ports over 1000, most commonly over 30000 such as 32091, which Darktrace recognized as extremely unusual for the SSL and HTTPS protocols.

Screenshot of a Model Alert Event log showing a device connecting to the endpoint “is5jg[.]3zweuj[.]com” over port 32091.
Figure 2: Screenshot of a Model Alert Event log showing a device connecting to the endpoint “is5jg[.]3zweuj[.]com” over port 32091.

On several customer deployments, devices were seen exfiltrating data to hostnames which also appeared to be algorithmically generated. This occurred via HTTP POST requests containing unusual URI strings that were made without a prior GET request, indicating that the infected device was using a hardcoded list of C2 servers.

Screenshot of a Model Alert Event Log showing the device posting the string “i8xps1” to the hostname “72zf6.rxqfd[.]com.
Figure 3: Screenshot of a Model Alert Event Log showing the device posting the string “i8xps1” to the hostname “72zf6.rxqfd[.]com.
 Screenshot of a Model Alert Event Log showing the device posting the string “sqyjyadwwq” to the hostname “9yrh7.mea5ms[.]com”.
Figure 4: Screenshot of a Model Alert Event Log showing the device posting the string “sqyjyadwwq” to the hostname “9yrh7.mea5ms[.]com”.

These connections correspond with reports that devices affected by Triada communicate with the C2 server to transmit their information and receive instructions for installing the payload.

A number of these endpoints have communicating files associated with the unofficial WhatsApp versions YoWhatsApp and FM WhatsApp [11] [12] [13] . This could indicate that the devices connecting to these endpoints were infected via malicious modules in the unofficial versions of WhatsApp, as reported by open-source intelligence (OSINT) [10] [12]. It could also mean that the infected devices are using these connections to download additional files from the C2 server, which could infect systems with additional malicious modules related to Triada.

Moreover, on certain customer deployments, shortly before or after connecting to algorithmically generated hostnames with communicating files linked to YoWhatsApp and FM WhatsApp, devices were also seen connecting to multiple endpoints associated with WhatsApp and Facebook.

Screenshot from a device’s event log showing connections to endpoints associated with WhatsApp shortly after it connected to “9yrh7.mea5ms[.]com”.
Figure 5: Screenshot from a device’s event log showing connections to endpoints associated with WhatsApp shortly after it connected to “9yrh7.mea5ms[.]com”.

These surrounding connections indicate that Triada is attempting to sign in to the users’ WhatsApp accounts on their mobile devices to request permissions such as access to text messages. Additionally, Triada sends information about users’ devices and mobile operators to the C2 server.

The connections made to the algorithmically generated hostnames over SSL and HTTPS protocols, along with the HTTP POST requests, triggered multiple Darktrace models to alert. These models include those that detect connections to potentially algorithmically generated hostnames, connections over ports that are highly unusual for the protocol used, unusual connectivity over the SSL protocol, and HTTP POSTs to endpoints that Darktrace has determined to be rare for the network.

Conclusion

Recently, the use of Android-based malware families, aimed at stealing banking and login credentials, has become a popular trend among threat actors. They use this information to perform identity theft and steal funds from victims worldwide.

Across affected customers, multiple devices were observed connecting to a range of likely algorithmically generated hostnames over SSL and HTTPS protocols. These devices were also seen sending data out of the network to various hostnames via HTTP POST requests without first making a GET request. The URIs in these requests appeared to be algorithmically generated, suggesting the exfiltration of sensitive network data to multiple Triada C2 servers.

This activity highlights the sophisticated methods used by malware like Triada to evade detection and exfiltrate data. It underscores the importance of advanced security measures and anomaly-based detection systems to identify and mitigate such mobile threats, protecting sensitive information and maintaining network integrity.

Credit to: Justin Torres (Senior Cyber Security Analyst) and Charlotte Thompson (Cyber Security Analyst).

Appendices

Darktrace Model Detections

Model Alert Coverage

Anomalous Connection / Application Protocol on Uncommon Port

Anomalous Connection / Multiple Connections to New External TCP Port

Anomalous Connection / Multiple HTTP POSTS to Rare Hostname

Anomalous Connections / Multiple Failed Connections to Rare Endpoint

Anomalous Connection / Suspicious Expired SSL

Compromise / DGA Beacon

Compromise / Domain Fluxing

Compromise / Fast Beaconing to DGA

Compromise / Sustained SSL or HTTP Increase

Compromise / Unusual Connections to Rare Lets Encrypt

Unusual Activity / Unusual External Activity

AI Analyst Incident Coverage

Unusual Repeated Connections to Multiple Endpoints

Possible SSL Command and Control

Unusual Repeated Connections

List of Indicators of Compromise (IoCs)

Ioc – Type - Description

  • is5jg[.]3zweuj[.]com - Hostname - Triada C2 Endpoint
  • 68u91[.]66foh90o[.]com - Hostname - Triada C2 Endpoint
  • 9yrh7[.]mea5ms[.]com - Hostname - Triada C2 Endpoint
  • 92n7au[.]uhabq9[.]com - Hostname - Triada C2 Endpoint
  • 4a5x2[.]fs4ah[.]com - Hostname - Triada C2 Endpoint
  • jmll4[.]66foh90o[.]com - Hostname - Triada C2 Endpoint
  • mrswd[.]wo87sf[.]com - Hostname - Triada C2 Endpoint
  • lptkw[.]s4xx6[.]com - Hostname - Triada C2 Endpoint
  • ya27fw[.]k6zix6[.]com - Hostname - Triada C2 Endpoint
  • w0g25[.]66foh90o[.]com - Hostname - Triada C2 Endpoint
  • kivr8[.]wd6vy[.]com - Hostname - Triada C2 Endpoint
  • iuwe64[.]ct8pc6[.]com - Hostname - Triada C2 Endpoint
  • qefgn[.]8z0le[.]com - Hostname - Triada C2 Endpoint
  • a6y0x[.]xu0h7[.]com - Hostname - Triada C2 Endpoint
  • wewjyw[.]qb6ges[.]com - Hostname - Triada C2 Endpoint
  • vx9dle[.]n0qq3z[.]com - Hostname - Triada C2 Endpoint
  • 72zf6[.]rxqfd[.]com - Hostname - Triada C2 Endpoint
  • dwq[.]fsdw4f[.]com - Hostname - Triada C2 Endpoint
  • tqq6g[.]66foh90o[.]com - Hostname - Triada C2 Endpoint
  • 1rma1[.]4f8uq[.]com - Hostname - Triada C2 Endpoint
  • 0fdwa[.]7j3gj[.]com - Hostname - Triada C2 Endpoint
  • 5a7en[.]1e42t[.]com - Hostname - Triada C2 Endpoint
  • gmcp4[.]1e42t[.]com - Hostname - Triada C2 Endpoint
  • g7190[.]rt14v[.]com - Hostname - Triada C2 Endpoint
  • goyvi[.]2l2wa[.]com - Hostname - Triada C2 Endpoint
  • zq6kk[.]ca0qf[.]com - Hostname - Triada C2 Endpoint
  • sv83k[.]bn3avv[.]com - Hostname - Triada C2 Endpoint
  • 9sae7h[.]ct8pc6[.]com - Hostname - Triada C2 Endpoint
  • jpygmk[.]qt7tqr[.]com - Hostname - Triada C2 Endpoint
  • av2wg[.]rt14v[.]com - Hostname - Triada C2 Endpoint
  • ugbrg[.]osz1p[.]com - Hostname - Triada C2 Endpoint
  • hw2dm[.]wtws9k[.]com - Hostname - Triada C2 Endpoint
  • kj9atb[.]hai8j1[.]com - Hostname - Triada C2 Endpoint
  • pls9b[.]b0vb3[.]com - Hostname - Triada C2 Endpoint
  • 8rweau[.]j7e7r[.]com - Hostname - Triada C2 Endpoint
  • wkc5kn[.]j7e7r[.]com - Hostname - Triada C2 Endpoint
  • v58pq[.]mpvflv[.]com - Hostname - Triada C2 Endpoint
  • zmai4k[.]huqp3e[.]com - Hostname - Triada C2 Endpoint
  • eajgum[.]huqp3e[.]com - Hostname - Triada C2 Endpoint
  • mxl9zg[.]kv0pzv[.]com - Hostname - Triada C2 Endpoint
  • ad1x7[.]mea5ms[.]com - Hostname - Triada C2 Endpoint
  • ixhtb[.]s9gxw8[.]com - Hostname - Triada C2 Endpoint
  • vg1ne[.]uhabq9[.]com - Hostname - Triada C2 Endpoint
  • q5gd0[.]birxpk[.]com - Hostname - Triada C2 Endpoint
  • dycsw[.]h99n6[.]com - Hostname - Triada C2 Endpoint
  • a3miu[.]h99n6[.]com - Hostname - Triada C2 Endpoint
  • qru62[.]5qwu8b5[.]com - Hostname - Triada C2 Endpoint
  • 3eox8[.]abxkoop[.]com - Hostname - Triada C2 Endpoint
  • 0kttj[.]bddld[.]com - Hostname - Triada C2 Endpoint
  • gjhdr[.]xikuj[.]com - Hostname - Triada C2 Endpoint
  • zq6kk[.]wm0hd[.]com - Hostname - Triada C2 Endpoint
  • 8.222.219[.]234 - IP Address - Triada C2 Endpoint
  • 8.222.244[.]205 - IP Address - Triada C2 Endpoint
  • 8.222.243[.]182 - IP Address - Triada C2 Endpoint
  • 8.222.240[.]127 - IP Address - Triada C2 Endpoint
  • 8.219.123[.]139 - IP Address - Triada C2 Endpoint
  • 8.219.196[.]124 - IP Address - Triada C2 Endpoint
  • 8.222.217[.]73 - IP Address - Triada C2 Endpoint
  • 8.222.251[.]253 - IP Address - Triada C2 Endpoint
  • 8.222.194[.]254 - IP Address - Triada C2 Endpoint
  • 8.222.251[.]34 - IP Address - Triada C2 Endpoint
  • 8.222.216[.]105 - IP Address - Triada C2 Endpoint
  • 47.245.83[.]167 - IP Address - Triada C2 Endpoint
  • 198.200.54[.]56 - IP Address - Triada C2 Endpoint
  • 47.236.113[.]126 - IP Address - Triada C2 Endpoint
  • 47.241.47[.]128 - IP Address - Triada C2 Endpoint
  • /iyuljwdhxk - URI - Triada C2 URI
  • /gvuhlbzknh - URI - Triada C2 URI
  • /sqyjyadwwq - URI - Triada C2 URI
  • /cncyz3 - URI - Triada C2 URI
  • /42k0zk - URI - Triada C2 URI
  • /75kdl5 - URI - Triada C2 URI
  • /i8xps1 - URI - Triada C2 URI
  • /84gcjmo - URI - Triada C2 URI
  • /fkhiwf - URI - Triada C2 URI

MITRE ATT&CK Mapping

Technique Name - Tactic - ID - Sub-Technique of

Data Obfuscation - COMMAND AND CONTROL - T1001

Non-Standard Port - COMMAND AND CONTROL - T1571

Standard Application Layer Protocol - COMMAND AND CONTROL ICS - T0869

Non-Application Layer Protocol - COMMAND AND CONTROL - T1095

Masquerading - EVASION ICS - T0849

Man in the Browser - COLLECTION - T1185

Web Protocols - COMMAND AND CONTROL - T1071.001 -T1071

External Proxy - COMMAND AND CONTROL - T1090.002 - T1090

Domain Generation Algorithms - COMMAND AND CONTROL - T1568.002 - T1568

Web Services - RESOURCE DEVELOPMENT - T1583.006 - T1583

DNS - COMMAND AND CONTROL - T1071.004 - T1071

Fast Flux DNS - COMMAND AND CONTROL - T1568.001 - T1568

One-Way Communication - COMMAND AND CONTROL - T1102.003 - T1102

Digital Certificates - RESOURCE DEVELOPMENT - T1587.003 - T1587

References

[1] https://www.checkpoint.com/cyber-hub/cyber-security/what-is-trojan/what-is-a-banking-trojan/

[2] https://cyberfraudcentre.com/the-rise-of-the-antidot-android-banking-trojan-a-comprehensive-guide

[3] https://www.zimperium.com/glossary/banking-trojans/

[4] https://www.geeksforgeeks.org/what-is-triada-malware/

[5] https://www.infosecurity-magazine.com/news/malware-infected-devices-retailers/

[6] https://www.pcrisk.com/removal-guides/24926-triada-trojan-android

[7] https://securelist.com/malicious-whatsapp-mod-distributed-through-legitimate-apps/107690/

[8] https://securityboulevard.com/2024/02/impact-of-badbox-and-peachpit-malware-on-android-devices/

[9] https://threatpost.com/custom-whatsapp-build-malware/168892/

[10] https://securelist.com/triada-trojan-in-whatsapp-mod/103679/

[11] https://www.virustotal.com/gui/domain/is5jg.3zweuj.com/relations

[12] https://www.virustotal.com/gui/domain/92n7au.uhabq9.com/relations

[13] https://www.virustotal.com/gui/domain/68u91.66foh90o.com/relations

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Torres
Cyber Analyst

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December 3, 2025

Darktrace Named as a Leader in 2025 Gartner® Magic Quadrant™ for Email Security Platforms

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Darktrace is proud to be named as a Leader in the Gartner® Magic Quadrant™ for Email Security Platforms (ESP). We believe this recognition reflects what our customers already know: our product is exceptional – and so is the way we deliver it.

In July 2025, Darktrace was named a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Email Security, a distinction given to vendors who have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). To us, both achievements are testament to the customer-first approach that has fueled our rapid growth. We feel this new distinction from Gartner validates the innovation, efficacy, and customer-centric delivery that set Darktrace apart.

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about which email security platform can best accomplish their goals. We encourage our customers to read the full report to get the complete picture.

This acknowledgement follows the recent recognition of Darktrace / NETWORK, also designated a Leader in the Gartner Magic Quadrant for Network Detection & Response and named the only Customers’ Choice in its category.

Why do we believe Darktrace is leading in the email security market?

Our relentless innovation which drives proven results  

At Darktrace we continue to push the frontier of email security, with industry-first AI-native detection and response capabilities that go beyond traditional SEG approaches. How do we do it?

  • With a proven approach that gets results. Darktrace’s unique business-centric anomaly detection catches advanced phishing, supply chain compromises, and BEC attacks – detecting them on average 13 days earlier than attack-centric solutions. That’s why 75% of our customers have removed their SEG and now rely on their native email security provider combined with Darktrace.
  • By offering comprehensive protection beyond the inbox. Darktrace / EMAIL goes further than traditional inbound filtering, delivering account and messaging protection, DLP, and DMARC capabilities, ensuring best-in-class security across inbound, outbound, and domain protection scenarios.  
  • Continuous innovation. We are ranked second highest in the Gartner Critical Capabilities research for core email security function, likely thanks to our product strategy and rapid pace of innovation. We’ve release major capabilities twice a year for nearly five years, including advanced AI models and expanded coverage for collaboration platforms.

We deliver exceptional customer experiences worldwide

Darktrace’s leadership isn’t just about excelling in technology, it’s about delivering an outstanding experience that customers value. Let’s dig into what makes our customers tick.

  • Proven loyalty from our base. Recognition from Gartner Peer Insights as a Customers’ Choice, combined with a 4.8-star rating (based on 340 reviews as of November 2025), demonstrates for us the trust of thousands of organizations worldwide, not just the analysts.  
  • Customer-first support. Darktrace goes beyond ticket-only models with dedicated account teams and award-winning service, backed by significant headcount growth in technical support and analytics roles over the past year.
  • Local expertise. With offices spanning continents, Darktrace is able to provide regional language support and tailored engagement from teams on the ground, ensuring personalized service and a human-first experience.

Darktrace enhances security stacks with a partner-first architecture

There are plenty of tools out there than encourage a siloed approach. Darktrace / EMAIL plays well with others, enhancing your native security provider and allowing you to slim down your stack. It’s designed to set you up for future growth, with:

  • A best-in-breed platform approach. Natively built on Self-Learning AI, Darktrace / EMAIL delivers deep integration with our / NETWORK, / IDENTITY, and / CLOUD products as part of a unified platforms – that enables and enhances comprehensive enterprise-wise security.
  • Optimized workflows. Darktrace integrates tightly with an extended ecosystem of security tools – including a strategic partnership with Microsoft enabling unified threat response and quarantine capabilities – bringing constant innovation to all of your SOC workflows.  
  • A channel-first strategy. Darktrace is making significant investments in partner-driven architectures, enabling integrated ecosystems that deliver maximum value and future-ready security for our customers.

Analyst recognized. Customer approved.  

Darktrace / EMAIL is not just another inbound email security tool; it’s an advanced email security platform trusted by thousands of users to protect them against advanced phishing, messaging, and account-level attacks.  

As a Leader, we believe we owe our positioning to our customers and partners for supporting our growth. In the upcoming years we will continue to innovate to serve the organizations who depend on Darktrace for threat protection.  

To learn more about Darktrace’s position as a Leader, view a complimentary copy of the Magic Quadrant report, register for the Darktrace Innovation Webinar on 9 December, 2025, or simply request a demo.

Gartner, Gartner® Magic Quadrant™ for Email Security Platforms, Max Taggett, Nikul Patel, 3 December 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Darktrace.

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Carlos Gray
Senior Product Marketing Manager, Email

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December 2, 2025

Protecting the Experience: How a global hospitality brand stays resilient with Darktrace

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For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails  

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.”  - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

  • Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
  • Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
  • Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
  • Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.  

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

  1. Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
  2. Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
  3. Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.  

AI delivers the outcomes that matter  

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.  

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

  • Automated holds and neutralizations of anomalous executive-style messages
  • Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
  • Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

  • Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
  • Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
  • Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

  • Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
  • Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
  • Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.  

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO
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