Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Wayne Racey
Manager of IT Operations, City of St Catharines (Guest Contributor)
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08
Aug 2022
The City of St. Catharines is the largest city in Ontario, Canada’s Niagara Region. We strive to meet the needs of our over 140,000 residents. Cyber disruption could stop our municipality from functioning, so having a strong security stack is critical to our mission.
Globally, 44% of ransomware attacks target municipalities. In Canada, smaller cities have had to deal with increased attempts by threat actors to access information, without significant increases in security staff or budgets.
Data breaches incur an average cost totaling $6.35 million CAD because of ransomware payments, fines for leaked personally identifiable information, or recovery costs. That number does not quantify the additional reputational damage, PR setbacks, and other repercussions. Instead of resigning ourselves to accepting a greater cyber-risk, we turned to Darktrace to protect our network, email, and Microsoft 365 Suite.
How Self-Learning AI buys back time
I’m sure we as a municipality are grappling with the same issues that other cities of a similar size face from a budgetary standpoint. We do not have enough boots on the ground and our IT team is stretched thin. Investigating cyber security incidents takes a lot of time. We must find correlations between several old systems and manually go through security event logs to determine which incidents require follow-up. These factors greatly increased our response time.
When we first implemented Darktrace, we immediately saw that it does all the heavy lifting for us when it comes to the analysis of breach events. The Cyber AI Analyst shows a granular breakdown of the digital traffic coming into and out of the City, all on a single screen. This helps us separate the meaningful data from the noise.
I now start all my investigations with the Cyber AI Analyst. It sets me up with actionable insights that ensure I focus my time and energy in the most productive ways.
Darktrace also saves my team time and labor when it comes to responding to incidents. When it does detect attacks, it autonomously responds in seconds to contain them without interfering with any normal business operations.
We have been able to configure Darktrace’s settings to further streamline our workload. We’ve made several adjustments that reduce the number of helpdesk tickets my team receives, which ensures we’re spending our time on high-value work.
Darktrace not only makes up for the limited resources of our IT team, but also augments us. By simplifying our investigations and autonomously stopping attacks, Darktrace gives us more time to work on our other IT responsibilities without worrying about our security.
Darktrace/Network brings visibility and defense
Before Darktrace, we didn’t have visibility into the east-west traffic on our network. Once installed, it provided a view of traffic we had never anticipated, and we saw connections that we never even knew existed.
Darktrace/Network has insight into every laptop, server, phone, and user. The Self-Learning AI learns the “pattern of life” of our organization, so that it can recognize unusual activity that indicates a cyber-attack. In the case of a serious emerging attack, Darktrace RESPOND can take precise actions to stop it while otherwise allowing normal digital operations.
Darktrace/Network maps connections made within our network, whether between users and servers or between devices. It sorts users into groups that behave similarly, making it more obvious if one acts unusually. Darktrace/Email and Darktrace/Apps extend this coverage to our email and Microsoft 365 Suite, respectively. In this way, Darktrace allows us to see comprehensively into end-user traffic.
Darktrace can stop attempts to download malicious software, move malware laterally, upload private data, and everything in between. This means we are protected from attacks that are notoriously difficult to find, such as stealth attacks, machine speed ransomwares, insider threats, and zero-days.
Darktrace brings peace of mind
The Self-Learning AI has transformed my skepticism of AI into enthusiasm. I now see the possibilities with AI are limited only by one’s imagination, and the Darktrace team has harnessed it to create a great security tool.
Darktrace has proven to be the addition we needed to keep our digital landscape secure while contending with the limitations of budget and staffing during a time of increasingly frequent attacks targeting municipalities. My team’s support for Darktrace has been outstanding, and we have no regrets.
Darktrace gives us the assurance that no matter what rules we put in place regarding the flow of traffic on our network, it will always be present to reconfigure our defenses and safeguard our digital assets should an attack occur. It works 24/7, at machine speed, and augments our IT team. That defines peace of mind!
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Wayne Racey
Manager of IT Operations, City of St Catharines (Guest Contributor)
The benefits of bringing together network and email security
Unifying network and email security closes critical gaps in your defenses, enabling faster detection, investigation, and response. Discover how an integrated, AI-driven approach strengthens protection across the entire attack lifecycle.
From PowerShell to Payload: Darktrace’s Detection of a Novel Cryptomining Malware
Cryptojacking attacks are rising as threat actors exploit hard-to-detect cryptomining malware. Learn how Darktrace detected and contained a cryptojacking attempt in its early stages using Autonomous Response, with expert analysis of the malware itself revealing insights into a novel cryptomining strain.
From Exploit to Escalation: Tracking and Containing a Real-World Fortinet SSL-VPN Attack
This blog outlines a real-world attack where threat actors exploited Fortinet SSL-VPN vulnerabilities to infiltrate a network. It highlights how Darktrace identified threat and took immediate actions to contain it, demonstrating the importance of proactive detection and rapid intervention in minimizing risk and disruption.
The benefits of bringing together network and email security
In many organizations, network and email security operate in isolation. Each solution is tasked with defending its respective environment, even though both are facing the same advanced, multi-domain threats.
This siloed approach overlooks a critical reality: email remains the most common vector for initiating cyber-attacks, while the network is the primary stage on which those attacks progress. Without direct integration between these two domains, organizations risk leaving blind spots that adversaries can exploit.
A modern security strategy needs to unify email and network defenses, not just in name, but in how they share intelligence, conduct investigations, and coordinate response actions. Let’s take a look at how this joined-up approach delivers measurable technical, operational, and commercial benefits.
Technical advantages
Pre-alert intelligence: Gathering data before the threat strikes
Most security tools start working when something goes wrong – an unusual login, a flagged attachment, a confirmed compromise. But by then, attackers may already be a step ahead.
By unifying network and email security under a single AI platform (like the Darktrace Active AI Security Platform), you can analyze patterns across both environments in real time, even when there are no alerts. This ongoing monitoring builds a behavioral understanding of every user, device, and domain in your ecosystem.
That means when an email arrives from a suspicious domain, the system already knows whether that domain has appeared on your network before – and whether its behavior has been unusual. Likewise, when new network activity involves a domain first spotted in an email, it’s instantly placed in the right context.
This intelligence isn’t built on signatures or after-the-fact compromise indicators – it’s built on live behavioral baselines, giving your defenses the ability to flag threats before damage is done.
Alert-related intelligence: Connecting the dots in real time
Once an alert does fire, speed and context matter. The Darktrace Cyber AI Analyst can automatically investigate across both environments, piecing together network and email evidence into a single, cohesive incident.
Instead of leaving analysts to sift through fragmented logs, the AI links events like a phishing email to suspicious lateral movement on the recipient’s device, keeping the full attack chain intact. Investigations that might take hours – or even days – can be completed in minutes, with far fewer false positives to wade through.
This is more than a time-saver. It ensures defenders maintain visibility after the first sign of compromise, following the attacker as they pivot into network infrastructure, cloud services, or other targets. That cross-environment continuity is impossible to achieve with disconnected point solutions or siloed workflows.
Operational advantages
Streamlining SecOps across teams
In many organizations, email security is managed by IT, while network defense belongs to the SOC. The result? Critical information is scattered between tools and teams, creating blind spots just when you need clarity.
When email and network data flow into a single platform, everyone is working from the same source of truth. SOC analysts gain immediate visibility into email threats without opening another console or sending a request to another department. The IT team benefits from the SOC’s deeper investigative context.
The outcome is more than convenience: it’s faster, more informed decision-making across the board.
Reducing time-to-meaning and enabling faster response
A unified platform removes the need to manually correlate alerts between tools, reducing time-to-meaning for every incident. Built-in AI correlation instantly ties together related events, guiding analysts toward coordinated responses with higher confidence.
Instead of relying on manual SIEM rules or pre-built SOAR playbooks, the platform connects the dots in real time, and can even trigger autonomous response actions across both environments simultaneously. This ensures attacks are stopped before they can escalate, regardless of where they begin.
Commercial advantages
While purchasing “best-of-breed" for all your different tools might sound appealing, it often leads to a patchwork of solutions with overlapping costs and gaps in coverage. However good a “best-in-breed" email security solution might be in the email realm, it won't be truly effective without visibility across domains and an AI analyst piecing intelligence together. That’s why we think “best-in-suite" is the only “best-in-breed" approach that works – choosing a high-quality platform ensures that every new capability strengthens the whole system.
On top of that, security budgets are under constant pressure. Managing separate vendors for email and network defense means juggling multiple contracts, negotiating different SLAs, and stitching together different support models.
With a single provider for both, procurement and vendor management become far simpler. You deal with one account team, one support channel, and one unified strategy for both environments. If you choose to layer on managed services, you get consistent expertise across your whole security footprint.
Even more importantly, an integrated AI platform sets the stage for growth. Once email and network are under the same roof, adding coverage for other attack surfaces – like cloud or identity – is straightforward. You’re building on the same architecture, not bolting on new point solutions that create more complexity.
Unpacking the Salesloft Incident: Insights from Darktrace Observations
Introduction
On August 26, 2025, Google Threat intelligence Group released a report detailing a widespread data theft campaign targeting the sales automation platform Salesloft, via compromised OAuth tokens used by the third-party Drift AI chat agent [1][2]. The attack has been attributed to the threat actor UNC6395 by Google Threat Intelligence and Mandiant [1].
The attack is believed to have begun in early August 2025 and continued through until mid-August 2025 [1], with the threat actor exporting significant volumes of data from multiple Salesforce instances [1]. Then sifting through this data for anything that could be used to compromise the victim’s environments such as access keys, tokens or passwords. This had led to Google Threat Intelligence Group assessing that the primary intent of the threat actor is credential harvesting, and later reporting that it was aware of in excess of 700 potentially impacted organizations [3].
Salesloft previously stated that, based on currently available data, customers that do not integrate with Salesforce are unaffected by this campaign [2]. However, on August 28, Google Threat Intelligence Group announced that “Based on new information identified by GTIG, the scope of this compromise is not exclusive to the Salesforce integration with Salesloft Drift and impacts other integrations” [2]. Google Threat Intelligence has since advised that any and all authentication tokens stored in or connected to the Drift platform be treated as potentially compromised [1].
This campaign demonstrates how attackers are increasingly exploiting trusted Software-as-a-Service (SaaS) integrations as a pathway into enterprise environment.
By abusing these integrations, threat actors were able to exfiltrate sensitive business data at scale, bypassing traditional security controls. Rather than relying on malware or obvious intrusion techniques, the adversaries leveraged legitimate credentials and API traffic that resembled legitimate Salesforce activity to achieve their goals. This type of activity is far harder to detect with conventional security tools, since it blends in with the daily noise of business operations.
The incident underscores the escalating significance of autonomous coverage within SaaS and third-party ecosystems. As businesses increasingly depend on interconnected platforms, visibility gaps become evident that cannot be managed by conventional perimeter and endpoint defenses.
By developing a behavioral comprehension of each organization's distinct use of cloud services, anomalies can be detected, such as logins from unexpected locations, unusually high volumes of API requests, or unusual document activity. These indications serve as an early alert system, even when intruders use legitimate tokens or accounts, enabling security teams to step in before extensive data exfiltration takes place
What happened?
The campaign is believed to have started on August 8, 2025, with malicious activity continuing until at least August 18. The threat actor, tracked as UNC6395, gained access via compromised OAuth tokens associated with Salesloft Drift integrations into Salesforce [1]. Once tokens were obtained, the attackers were able to issue large volumes of Salesforce API requests, exfiltrating sensitive customer and business data.
Initial Intrusion
The attackers first established access by abusing OAuth and refresh tokens from the Drift integration. These tokens gave them persistent access into Salesforce environments without requiring further authentication [1]. To expand their foothold, the threat actor also made use of TruffleHog [4], an open-source secrets scanner, to hunt for additional exposed credentials. Logs later revealed anomalous IAM updates, including unusual UpdateAccessKey activity, which suggested attempts to ensure long-term persistence and control within compromised accounts.
Internal Reconnaissance & Data Exfiltration
Once inside, the adversaries began exploring the Salesforce environments. They ran queries designed to pull sensitive data fields, focusing on objects such as Cases, Accounts, Users, and Opportunities [1]. At the same time, the attackers sifted through this information to identify secrets that could enable access to other systems, including AWS keys and Snowflake credentials [4]. This phase demonstrated the opportunistic nature of the campaign, with the actors looking for any data that could be repurposed for further compromise.
Lateral Movement
Salesloft and Mandiant investigations revealed that the threat actor also created at least one new user account in early September. Although follow-up activity linked to this account was limited, the creation itself suggested a persistence mechanism designed to survive remediation efforts. By maintaining a separate identity, the attackers ensured they could regain access even if their stolen OAuth tokens were revoked.
Accomplishing the mission
The data taken from Salesforce environments included valuable business records, which attackers used to harvest credentials and identify high-value targets. According to Mandiant, once the data was exfiltrated, the actors actively sifted through it to locate sensitive information that could be leveraged in future intrusions [1]. In response, Salesforce and Salesloft revoked OAuth tokens associated with Drift integrations on August 20 [1], a containment measure aimed at cutting off the attackers’ primary access channel and preventing further abuse.
How did the attack bypass the rest of the security stack?
The campaign effectively bypassed security measures by using legitimate credentials and OAuth tokens through the Salesloft Drift integration. This rendered traditional security defenses like endpoint protection and firewalls ineffective, as the activity appeared non-malicious [1]. The attackers blended into normal operations by using common user agents and making queries through the Salesforce API, which made their activity resemble legitimate integrations and scripts. This allowed them to operate undetected in the SaaS environment, exploiting the trust in third-party connections and highlighting the limitations of traditional detection controls.
Darktrace Coverage
Anomalous activities have been identified across multiple Darktrace deployments that appear associated with this campaign. This included two cases on customers based within the United States who had a Salesforce integration, where the pattern of activities was notably similar.
On August 17, Darktrace observed an account belonging to one of these customers logging in from the rare endpoint 208.68.36[.]90, while the user was seen active from another location. This IP is a known indicator of compromise (IoC) reported by open-source intelligence (OSINT) for the campaign [2].
Figure 1: Cyber AI Analyst Incident summarizing the suspicious login seen for the account.
The login event was associated with the application Drift, further connecting the events to this campaign.
Figure 2: Advanced Search logs showing the Application used to login.
Following the login, the actor initiated a high volume of Salesforce API requests using methods such as GET, POST, and DELETE. The GET requests targeted endpoints like /services/data/v57.0/query and /services/data/v57.0/sobjects/Case/describe, where the former is used to retrieve records based on a specific criterion, while the latter provides metadata for the Case object, including field names and data types [5,6].
Subsequently, a POST request to /services/data/v57.0/jobs/query was observed, likely to initiate a Bulk API query job for extracting large volumes of data from the Ingest Job endpoint [7,8].
Finally, a DELETE request to remove an ingestion job batch, possibly an attempt to obscure traces of prior data access or manipulation.
A case on another US-based customer took place a day later, on August 18. This again began with an account logging in from the rare IP 208.68.36[.]90 involving the application Drift. This was followed by Salesforce GET requests targeting the same endpoints as seen in the previous case, and then a POST to the Ingest Job endpoint and finally a DELETE request, all occurring within one minute of the initial suspicious login.
The chain of anomalous behaviors, including a suspicious login and delete request, resulted in Darktrace’s Autonomous Response capability suggesting a ‘Disable user’ action. However, the customer’s deployment configuration required manual confirmation for the action to take effect.
Figure 3: An example model alert for the user, triggered due to an anomalous API DELETE request.
Figure 4: Model Alert Event Log showing various model alerts for the account that ultimately led to an Autonomous Response model being triggered.
Conclusion
In conclusion, this incident underscores the escalating risks of SaaS supply chain attacks, where third-party integrations can become avenues for attacks. It demonstrates how adversaries can exploit legitimate OAuth tokens and API traffic to circumvent traditional defenses. This emphasizes the necessity for constant monitoring of SaaS and cloud activity, beyond just endpoints and networks, while also reinforcing the significance of applying least privilege access and routinely reviewing OAuth permissions in cloud environments. Furthermore, it provides a wider perspective into the evolution of the threat landscape, shifting towards credential and token abuse as opposed to malware-driven compromise.
Credit to Emma Foulger (Global Threat Research Operations Lead), Calum Hall (Technical Content Researcher), Signe Zaharka (Principal Cyber Analyst), Min Kim (Senior Cyber Analyst), Nahisha Nobregas (Senior Cyber Analyst), Priya Thapa (Cyber Analyst)
Appendices
Darktrace Model Detections
· SaaS / Access / Unusual External Source for SaaS Credential Use
· SaaS / Compromise / Login From Rare Endpoint While User Is Active
· SaaS / Compliance / Anomalous Salesforce API Event
Customers should consider integrating Salesforce with Darktrace where possible. These integrations allow better visibility and correlation to spot unusual behavior and possible threats.
