May 28, 2025

PumaBot: una nueva botnet dirigida a dispositivos de vigilancia de IoT.

Darktrace investigated “PumaBot,” a Go-based Linux botnet targeting IoT devices. It avoids internet-wide scanning, instead using a C2 server to get targets and brute-force SSH credentials. Once inside, it executes remote commands and ensures persistence.

Written by

Tara Gould

Threat Researcher

Inside the SOC

Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.

Written by

Tara Gould

Threat Researcher

May 2025

Introduction: PumaBot attacking IoT devices

Darktrace researchers have identified a custom Go-based Linux botnet named “PumaBot” targeting embedded Linux Internet of Things (IoT) devices. Rather than scanning the Internet, the malware retrieves a list of targets from a command-and-control (C2) server and attempts to brute-force SSH credentials. Upon gaining access, it receives remote commands and establishes persistence using system service files. This blog post provides a breakdown of its key functionalities, and explores binaries related to the campaign.

Technical Analysis

Filename: jierui

md5: cab6f908f4dedcdaedcdd07fdc0a8e38

The Go-based botnet gains initial access through brute-forcing SSH credentials across a list of harvested IP addresses. Once it identifies a valid credential pair, it logs in, deploys itself, and begins its replication process.

The domain associated with the C2 server did not resolve to an IP address at the time of analysis. The following details are a result of static analysis of the malware.

The malware begins by retrieving a list of IP addresses of likely devices with open SSH ports from the C2 server (ssh.ddos-cc[.]org) via the getIPs() function. It then performs brute-force login attempts on port 22 using credential pairs also obtained from the C2 through the readLinesFromURL(), brute(), and trySSHLogin() functions.

Within trySSHLogin(), the malware performs several environment fingerprinting checks. These are used to avoid honeypots and unsuitable execution environments, such as restricted shells. Notably, the malware checks for the presence of the string “Pumatronix”, a manufacturer of surveillance and traffic camera systems, suggesting potential IoT targeting or an effort to evade specific devices [1].

Figure 2: Fingerprinting of “Pumatronix”.

If the environment passes these checks, the malware executes uname -a to collect basic system information, including the OS name, kernel version, and architecture. This data, along with the victim's IP address, port, username, and password, is then reported back to the C2 in a JSON payload.

Of note, the bot uses X-API-KEY: jieruidashabi, within a custom header when it communicates with the C2 server over HTTP.

The malware writes itself to /lib/redis, attempting to disguise itself as a legitimate Redis system file. It then creates a persistent systemd service in /etc/systemd/system, named either redis.service or mysqI.service (note the spelling of mysql with a capital I) depending on what has been hardcoded into the malware. This allows the malware to persist across reboots while appearing benign.

[Unit] Description=redis Server Service [Service] Type=simple Restart=always RestartSec=1 User=root ExecStart=/lib/redis e [Install] WantedBy=multi-user.target

In addition to gaining persistence with a systemd service, the malware also adds its own SSH keys into the users’ authorized_keys file. This ensures that access can be maintained, even if the service is removed.

A function named cleankill() contains an infinite loop that repeatedly attempts to execute the commands “xmrig” and “networkxm”. These are launched without full paths, relying on the system's PATH variable suggesting that the binaries may be downloaded or unpacked elsewhere on the system. The use of “time.Sleep” between attempts indicates this loop is designed to ensure persistence and possibly restart mining components if they are killed or missing.

During analysis of the botnet, Darktrace discovered related binaries that appear to be part of a wider campaign targeting Linux systems.

Filename: ddaemon
Md5: 48ee40c40fa320d5d5f8fc0359aa96f3

Ddaemon is a Go-based backdoor. The malware begins by parsing command line arguments and if conditions are met, enters a loop where it periodically verifies the MD5 hash of the binary. If the check fails or an update is available, it downloads a new version from a C2 server (db.17kp[.]xyz/getDdaemonMd5), verifies it and replaces the existing binary with a file of the same name and similar functionality (8b37d3a479d1921580981f325f13780c).

The malware uses main_downloadNetwork() to retrieve the binary “networkxm” into /usr/src/bao/networkxm. Additionally, the bash script “installx.sh” is also retrieved from the C2 and executed. The binary ensures persistence by writing a custom systemd service unit that auto starts on boot and executes ddaemon.

Filename: networkxm
Md5: be83729e943d8d0a35665f55358bdf88

The networkxm binary functions as an SSH brute-force tool, similar to the botnet. First it checks its own integrity using MD5 hashes and contacts the C2 server (db.17kp[.]xyz) to compare its hash with the latest version. If an update is found, it downloads and replaces itself.

Figure 3: Part of networkxm checking MD5 hash.

After verifying its validity, it enters an infinite loop where it fetches a password list from the C2 (/getPassword), then attempts SSH connections across a list of target IPs from the /getIP endpoint. As with the other observed binaries, a systemd service is created if it doesn’t already exist for persistence in /etc/systemd/system/networkxm.service.

Installx.sh is a simple bash script used to retrieve the script “jc.sh” from 1.lusyn[.]xyz, set permissions, execute and clear bash history.

The script jc.sh starts by detecting the operating system type Debian-based or Red Hat-based and determines the location of the pam_unix.so file. Linux Pluggable Authentication Modules (PAM) is a framework that allows for flexible and centralized user authentication on Linux systems. PAM allows system administrators to configure how users are authenticated for services like login, SSH, or sudo by plugging in various authentication modules.

Jc.sh then attempts to fetch the current version of PAM installed on the system and formats that version to construct a URL. Using either curl or wget, the script downloads a replacement pam_unix.so file from a remote server and replaces the existing one, after disabling file immutability and backing up the original.

The script also downloads and executes an additional binary named “1” from the same remote server. Security settings are modified including enabling PAM in the SSH configuration and disabling SELinux enforcement, before restarting the SSH service. Finally, the script removes itself from the system.

Filename: Pam_unix.so_v131
md5: 1bd6bcd480463b6137179bc703f49545

Based on the PAM version that is retrieved from the bash query, the new malicious PAM replaces the existing PAM file. In this instance, pam_unix.so_v131 was retrieved from the server based on version 1.3.1. The purpose of this binary is to act as a rootkit that steals credentials by intercepting successful logins. Login data can include all accounts authenticated by PAM, local and remote (SSH). The malware retrieves the logged in user, the password and verifies that the password is valid. The details are stored in a file “con.txt” in /usr/bin/.

Figure 7: Function storing logins to con.txt

Filename: 1

md5: cb4011921894195bcffcdf4edce97135

In addition to the malicious PAM file, a binary named “1” is also retrieved from the server http://dasfsdfsdfsdfasfgbczxxc[.]lusyn[.]xyz/jc/1. The binary “1” is used as a watcher for the malicious PAM file using inotify to monitor for “con.txt” being written or moved to /usr/bin/.

Following the daemonize() function, the binary is run daemonized ensuring it runs silently in the background. The function read_and_send_files() is called which reads the contents of “/usr/bin/con.txt”, queries the system IP with ifconfig.me, queries SSH ports and sends the data to the remote C2 (http://dasfsdfsdfsdfasfgbczxxc[.]lusyn[.]xyz/api/).

For persistence, a systemd service (my_daemon.service) is created to autostart the binary and ensure it restarts if the service has been terminated. Finally, con.txt is deleted, presumably to remove traces of the malware.

Conclusion

The botnet represents a persistent Go-based SSH threat that leverages automation, credential brute-forcing, and native Linux tools to gain and maintain control over compromised systems. By mimicking legitimate binaries (e.g., Redis), abusing systemd for persistence, and embedding fingerprinting logic to avoid detection in honeypots or restricted environments, it demonstrates an intent to evade defenses.

While it does not appear to propagate automatically like a traditional worm, it does maintain worm-like behavior by brute-forcing targets, suggesting a semi-automated botnet campaign focused on device compromise and long-term access.

[related-resource]

Recommendations

Monitor for anomalous SSH login activity, especially failed login attempts across a wide IP range, which may indicate brute-force attempts.
Audit systemd services regularly. Look for suspicious entries in /etc/systemd/system/ (e.g., misspelled or duplicate services like mysqI.service) and binaries placed in non-standard locations such as /lib/redis.
Inspect authorized_keys files across user accounts for unknown SSH keys that may enable unauthorized access.
Filter or alert on outbound HTTP requests with non-standard headers, such as X-API-KEY: jieruidashabi, which may indicate botnet C2 communication.
Apply strict firewall rules to limit SSH exposure rather than exposing port 22 to the internet.

Appendices

References

1. https://pumatronix.com/

Indicators of Compromise (IoCs)

Hashes

cab6f908f4dedcdaedcdd07fdc0a8e38 - jierui

a9412371dc9247aa50ab3a9425b3e8ba - bao

0e455e06315b9184d2e64dd220491f7e - networkxm

cb4011921894195bcffcdf4edce97135 - 1 48ee40c40fa320d5d5f8fc0359aa96f3 - ddaemon 1bd6bcd480463b6137179bc703f49545 - pam_unix.so_v131

RSA Key

ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQC0tH30Li6Gduh0Jq5A5dO5rkWTsQlFttoWzPFnGnuGmuF+fwIfYvQN1z+WymKQmX0ogZdy/CEkki3swrkq29K/xsyQQclNm8+xgI8BJdEgTVDHqcvDyJv5D97cU7Bg1OL5ZsGLBwPjTo9huPE8TAkxCwOGBvWIKUE3SLZW3ap4ciR9m4ueQc7EmijPHy5qds/Fls+XN8uZWuz1e7mzTs0Pv1x2CtjWMR/NF7lQhdi4ek4ZAzj9t/2aRvLuNFlH+BQx+1kw+xzf2q74oBlGEoWVZP55bBicQ8tbBKSN03CZ/QF+JU81Ifb9hy2irBxZOkyLN20oSmWaMJIpBIsh4Pe9 @root

Network

http://ssh[.]ddos-cc.org:55554

http://ssh[.]ddos-cc.org:55554/log_success

http://ssh[.]ddos-cc.org:55554/get_cmd

http://ssh[.]ddos-cc.org:55554/pwd.txt

https://dow[.]17kp.xyz/

https://input[.]17kp.xyz/

https://db[.]17kp[.]xyz/

http://1[.]lusyn[.]xyz

http://1[.]lusyn[.]xyz/jc/1

http://1[.]lusyn[.]xyz/jc/jc.sh

http://1[.]lusyn[.]xyz/jc/aa

http://1[.]lusyn[.]xyz/jc/cs

http://dasfsdfsdfsdfasfgbczxxc[.]lusyn[.]xyz/api

http://dasfsdfsdfsdfasfgbczxxc[.]lusyn[.]xyz/jc

Detection Rule

rule Linux_PumaBot

{

meta:

description = "Rule to match on PumaBot samples"

author = "tgould@cadosecurity.com"

strings:

$xapikey = "X-API-KEY" ascii

$get_ips = "?count=5000" ascii

‍

$exec_start = "ExecStart=/lib/redis" ascii

$svc_name1 = "redis.service" ascii

$svc_name2 = "mysqI.service" ascii

$uname = "uname -a" ascii

$pumatronix = "Pumatronix" ascii

condition:

uint32(0) == 0x464c457f and

all of (

$xapikey,

$uname,

$get_ips,

$exec_start

) and any of (

$svc_name1,

$svc_name2

) and $pumatronix

}

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Threat Researcher

Product Marketing Manager, Network Detection & Response

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November 14, 2025

Unmasking Vo1d: Inside Darktrace’s Botnet Detection

What is Vo1d APK malware?

Vo1d malware first appeared in the wild in September 2024 and has since evolved into one of the most widespread Android botnets ever observed. This large-scale Android malware primarily targets smart TVs and low-cost Android TV boxes. Initially, Vo1d was identified as a malicious backdoor capable of installing additional third-party software [1]. Its functionality soon expanded beyond the initial infection to include deploying further malicious payloads, running proxy services, and conducting ad fraud operations. By early 2025, it was estimated that Vo1d had infected 1.3 to 1.6 million devices worldwide [2].

From a technical perspective, Vo1d embeds components into system storage to enable itself to download and execute new modules at any time. External researchers further discovered that Vo1d uses Domain Generation Algorithms (DGAs) to create new command-and-control (C2) domains, ensuring that regardless of existing servers being taken down, the malware can quickly reconnect to new ones. Previous published analysis identified dozens of C2 domains and hundreds of DGA seeds, along with new downloader families. Over time, Vo1d has grown increasingly sophisticated with clear signs of stronger obfuscation and encryption methods designed to evade detection [2].

Darktrace’s coverage

Earlier this year, Darktrace observed a surge in Vo1d-related activity across customer environments, with the majority of affected customers based in South Africa. Devices that had been quietly operating as expected began exhibiting unusual network behavior, including excessive DNS lookups. Open-source intelligence (OSINT) has long highlighted South Africa as one of the countries most impacted by Vo1d infections [2].

What makes the recent activity particularly interesting is that the surge observed by Darktrace appears to be concentrated specifically in South African environments. This localized spike suggests that a significant number of devices may have been compromised, potentially due to vulnerable software, outdated firmware, or even preloaded malware. Regions with high prevalence of low-cost, often unpatched devices are especially susceptible, as these everyday consumer electronics can be quietly recruited into the botnet’s network. This specifically appears to be the case with South Africa, where public reporting has documented widespread use of low-cost boxes, such as non-Google-certified Android TV sticks, that frequently ship with outdated firmware [3].

The initial triage highlighted the core mechanism Vo1d uses to remain resilient: its use of DGA. A DGA deterministically creates a large list of pseudo-random domain names on a predictable schedule. This enables the malware to compute hundreds of candidate domains using the same algorithm, instead of using a hard-coded single C2 hostname that defenders could easily block or take down. To ensure reproducible from the infected device’s perspective, Vo1d utilizes DGA seeds. These seeds might be a static string, a numeric value, or a combination of underlying techniques that enable infected devices to generate the same list of candidate domains for a time window, provided the same DGA code, seed, and date are used.

Interestingly, Vo1d’s DGA seeds do not appear to be entirely unpredictable, and the generated domains lack fully random-looking endings. As observed in Figure 1, there is a clear pattern in the names generated. In this case, researchers identified that while the first five characters would change to create the desired list of domain names, the trailing portion remained consistent as part of the seed: 60b33d7929a, which OSINT sources have linked to the Vo1d botnet. [2]. Darktrace’s Threat Research team also identified a potential second DGA seed, with devices in some cases also engaging in activity involving hostnames matching the regular expression /[a-z]{5}fc975904fc9\.(com|top|net). This second seed has not been reported by any OSINT vendors at the time of writing.

Another recurring characteristic observed across multiple cases was the choice of top-level domains (TLDs), which included .com, .net, and .top.

Figure 1: Advanced Search results showing DNS lookups, providing a glimpse on the DGA seed utilized.

The activity was detected by multiple models in Darktrace / NETWORK™, which triggered on devices making an unusually large volume of DNS requests for domains uncommon across the network.

During the network investigation, Darktrace analysts traced Vo1d’s infrastructure and uncovered an interesting pattern related to responder ASNs. A significant number of connections pointed to AS16509 (AMAZON-02). By hosting redirectors or C2 nodes inside major cloud environments, Vo1d is able to gain access to highly available and geographically diverse infrastructure. When one node is taken down or reported, operators can quickly enable a new node under a different IP within the same ASN. Another feature of cloud infrastructure that hardens Vo1d’s resilience is the fact that many organizations allow outbound connections to cloud IP ranges by default, assuming they are legitimate. Despite this, Darktrace was able to identify the rarity of these endpoints, identifying the unusualness of the activity.

Analysts further observed that once a generated domain successfully resolved, infected devices consistently began establishing outbound connections to ephemeral port ranges like TCP ports 55520 and 55521. These destination ports are atypical for standard web or DNS traffic. Even though the choice of high-numbered ports appears random, it is likely far from not accidental. Commonly used ports such as port 80 (HTTP) or 443 (HTTPS) are often subject to more scrutiny and deeper inspection or content filtering, making them riskier for attackers. On the other hand, unregistered ports like 55520 and 55521 are less likely to be blocked, providing a more covert channel that blends with outbound TCP traffic. This tactic helps evade firewall rules that focus on common service ports. Regardless, Darktrace was able to identify external connections on uncommon ports to locations that the network does not normally visit.

The continuation of the described activity was identified by Darktrace’s Cyber AI Analyst, which correlated individual events into a broader interconnected incident. It began with the multiple DNS requests for the algorithmically generated domains, followed by repeated connections to rare endpoints later confirmed as attacker-controlled infrastructure. Cyber AI Analyst’s investigation further enabled it to categorize the events as part of the “established foothold” phase of the attack.

Figure 2: Cyber AI Analyst incident illustrating the transition from DNS requests for DGA domains to connections with resolved attacker-controlled infrastructure.

Conclusion

The observations highlighted in this blog highlight the precision and scale of Vo1d’s operations, ranging from its DGA-generated domains to its covert use of high-numbered ports. The surge in affected South African environments illustrate how regions with many low-cost, often unpatched devices can become major hubs for botnet activity. This serves as a reminder that even everyday consumer electronics can play a role in cybercrime, emphasizing the need for vigilance and proactive security measures.

Credit to Christina Kreza (Cyber Analyst & Team Lead) and Eugene Chua (Principal Cyber Analyst & Team Lead)

Edited by Ryan Traill (Analyst Content Lead)

‍

Appendices

Darktrace Model Detections

Anomalous Connection / Devices Beaconing to New Rare IP
Anomalous Connection / Multiple Connections to New External TCP Port
Anomalous Connection / Multiple Failed Connections to Rare Endpoint
Compromise / DGA Beacon
Compromise / Domain Fluxing
Compromise / Fast Beaconing to DGA
Unusual Activity / Unusual External Activity

List of Indicators of Compromise (IoCs)

3.132.75[.]97 – IP address – Likely Vo1d C2 infrastructure
g[.]sxim[.]me – Hostname – Likely Vo1d C2 infrastructure
snakeers[.]com – Hostname – Likely Vo1d C2 infrastructure

Selected DGA IoCs

semhz60b33d7929a[.]com – Hostname – Possible Vo1d C2 DGA endpoint
ggqrb60b33d7929a[.]com – Hostname – Possible Vo1d C2 DGA endpoint
eusji60b33d7929a[.]com – Hostname – Possible Vo1d C2 DGA endpoint
uacfc60b33d7929a[.]com – Hostname – Possible Vo1d C2 DGA endpoint
qilqxfc975904fc9[.]top – Hostname – Possible Vo1d C2 DGA endpoint

MITRE ATT&CK Mapping

T1071.004 – Command and Control – DNS
T1568.002 – Command and Control – Domain Generation Algorithms
T1568.001 – Command and Control – Fast Flux DNS
T1571 – Command and Control – Non-Standard Port

[1] https://news.drweb.com/show/?lng=en&i=14900

[2] https://blog.xlab.qianxin.com/long-live-the-vo1d_botnet/

[3] https://mybroadband.co.za/news/broadcasting/596007-warning-for-south-africans-using-specific-types-of-tv-sticks.html

‍

_{The content provided in this blog is published by Darktrace for general informational purposes only and reflects our understanding of cybersecurity topics, trends, incidents, and developments at the time of publication. While we strive to ensure accuracy and relevance, the information is provided “as is” without any representations or warranties, express or implied. Darktrace makes no guarantees regarding the completeness, accuracy, reliability, or timeliness of any information presented and expressly disclaims all warranties.}

_{Nothing in this blog constitutes legal, technical, or professional advice, and readers should consult qualified professionals before acting on any information contained herein. Any references to third-party organizations, technologies, threat actors, or incidents are for informational purposes only and do not imply affiliation, endorsement, or recommendation.}

_{Darktrace, its affiliates, employees, or agents shall not be held liable for any loss, damage, or harm arising from the use of or reliance on the information in this blog.}

_{The cybersecurity landscape evolves rapidly, and blog content may become outdated or superseded. We reserve the right to update, modify, or remove any content.}

About the author

Christina Kreza

Cyber Analyst

Blog

Network

November 6, 2025

Darktrace Named the Only 2025 Gartner® Peer Insights™ Customers’ Choice for Network Detection and Response

Darktrace: The only Customers’ Choice for NDR in 2025

In a year defined by rapid change across the threat landscape, recognition from those who use and rely on security technology every day means the most.

That’s why we’re proud to share that Darktrace has been named the only Customers’ Choice in the 2025 Gartner® Peer Insights™ Voice of the Customer for Network Detection and Response (NDR).

Out of 11 leading NDR vendors evaluated, Darktrace stood alone as the sole Customers’ Choice, a recognition that we feel reflects not just our innovation, but the trust and satisfaction of the customers who secure their networks with Darktrace every day.

What the Gartner® Peer Insights™ Voice of the Customer means

“Voice of the Customer” is a document that synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process. Peers are verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision. Vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience).It’s not just a rating. We feel it’s a reflection of genuine customer sentiment and success in the field.

In our view, Customers consistently highlight Darktrace’s ability to:

Detect and respond to unknown threats in real time
Deliver unmatched visibility across IT, OT, and cloud environments
Automate investigations and responses through AI-driven insights

We believe this recognition reinforces what our customers already know: that Darktrace helps them see, understand, and stop attacks others miss.

A rare double: recognized by customers and analysts alike

This distinction follows another major recogniton. Darktrace’s placement as a Leader in the Gartner® Magic Quadrant™ for Network Detection and Response earlier this year.

That makes Darktrace the only vendor to achieve both:

A Leader status in the Gartner Magic Quadrant for NDR, and
A Customers’ Choice in Gartner Peer Insights 2025

It’s a rare double that we feel reflects both industry leadership and customer trust, two perspectives that, together, define what great cybersecurity looks like.

A Customers’ Choice across the network and the inbox

To us, this recognition also builds on Darktrace’s momentum across multiple domains. Earlier this year, Darktrace was also named a Customers’ Choice for Email Security Platforms in the Gartner® Peer Insights™ report.

With more than 1,000 verified reviews across Network Detection and Response, Email Security Platforms, and Cyber Physical Systems (CPS), we at Darktrace are proud to be trusted across the full attack surface, from the inbox to the industrial network.

Thank you to our customers

We’re deeply grateful to every customer who shared their experience with Darktrace on Gartner Peer Insights. Your insights drive our innovation and continue to shape how we protect complex, dynamic environments across the world.

Discover why customers choose Darktrace for network and email security.

^{Gartner® Peer Insights™ content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.}

^{Gartner, Voice of the Customer for Network Detection and Response, By Peer Community Contributor, 30 October 2025}

About the author

Mikey Anderson

Product Marketing Manager, Network Detection & Response

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Check out this article by Darktrace: PumaBot: Novel Botnet Targeting IoT Surveillance Devices

PumaBot: una nueva botnet dirigida a dispositivos de vigilancia de IoT.

Introduction: PumaBot attacking IoT devices

Technical Analysis

Conclusion

Recommendations

Appendices

References

Indicators of Compromise (IoCs)

Hashes

RSA Key

Network

Detection Rule

Get the latest insights on emerging cyber threats

Unmasking Vo1d: Inside Darktrace’s Botnet Detection

Darktrace Named the Only 2025 Gartner® Peer Insights™ Customers’ Choice for Network Detection and Response

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November 14, 2025

Unmasking Vo1d: Inside Darktrace’s Botnet Detection

What is Vo1d APK malware?

Darktrace’s coverage

Conclusion

Appendices

Darktrace Model Detections

List of Indicators of Compromise (IoCs)

Selected DGA IoCs

MITRE ATT&CK Mapping

Blog

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November 6, 2025

Darktrace Named the Only 2025 Gartner® Peer Insights™ Customers’ Choice for Network Detection and Response

Darktrace: The only Customers’ Choice for NDR in 2025

What the Gartner® Peer Insights™ Voice of the Customer means

A Customers’ Choice across the network and the inbox

Thank you to our customers