Blog
/
AI
/
February 2, 2022

Why AAA Washington Chose Autonomous Response

Learn how AAA Washington improved cybersecurity with an autonomous response. Explore the reasons and benefits behind this strategic decision.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Ron Nichols
Senior Information Security Analyst at AAA Washington (Guest Contributor)
Default blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog image
02
Feb 2022

AAA Washington is best known for its emergency road service, but operates in a broader range of areas including insurance and travel. Our priorities from a security side are two-fold: making sure we are adequately prepared to defend against advanced and pertinent threats like ransomware, and protecting the sensitive data of our employees and our members.

About two years ago, we hit a fork in the road. Our information security team was conscious that we had a gap in real-time monitoring, and in particular, 24/7 response. It wasn’t that we didn’t already have tools in place, or that we weren’t shipping logs, we just didn’t have a 24/7 protocol. So if an attack were to come in at 3am, for example, we weren’t confident enough in our ability to take immediate action to contain the threat.

So we looked at two options. It was our Matrix ‘red pill or blue pill’ moment: a choice between the willingness to learn a life-changing truth by taking the red pill, or taking the blue pill and opting for the more traditional path.

For us, that blue pill – and what many recommended at the time – was the option of consulting an external 24/7 Security Operations Center. We knew this would solve our problem, but it also had a lot of drawbacks, mainly around time consumption: you have to get a service-level agreement (SLA) in place, set up SNMP traps, ship logs over to the SOC, who are then tasked with untangling those logs. You know that the SOC is then looking at AAA Washington’s environment along with hundreds of others. You’ve got to develop a relationship with the SOC technician who doesn’t know the nuances of your environment or your business logic…

So understandably there was a level of reluctance there.

And then we had the red pill, which for us, was Darktrace, offering AI technology that could learn our environment all by itself, and respond autonomously to emerging attacks. No steep learning curve, no ongoing maintenance.

We had to try it. Cloud deployments are available but even for our on-prem arrangement, the trial process was a no-brainer: we got the box, plugged it in, and we were off and going. If we didn’t like it, all we had to do was unplug it and ship it back.

The visibility Darktrace gave us was immediately apparent, and in that first week it alerted us to the fact that every other night, 1GB of outbound traffic was going to an East Coast data center from our back-up appliance. We thought we knew what was going on in our digital enterprise, but we had no idea – Darktrace providing that knowledge and filling those gaps showed us that this was heading exactly in the direction we wanted.

Autonomous Response

So full marks for visibility and anomaly detection, but what about that response capability that led us to consider Darktrace in the first place? We were keen to see what actions Antigena would recommend and assess their accuracy and severity.

Being naturally risk-averse at AAA Washington, we initially set Antigena up in human confirmation mode, meaning an operator had to give the green light before it took action. It took about two weeks for it to learn the nuances of our digital environment, and it wasn’t long before we found its actions were extremely accurate, and minimally disruptive.

It never took drastic action like quarantining a device, it simply stopped what we needed it to. It played a significant role in protecting us in the wake of some high-profile attacks, including the SUNBURST attacks and the more recent Log4shell vulnerability.

Adapting to a hybrid cloud strategy

In the two years since deploying Darktrace, we have made significant changes to our digital infrastructure – including, like so many others, migrating to the cloud. I wondered whether we would lose the visibility and protection we got from Darktrace when this happened.

But with its dedicated SaaS Modules for Microsoft 365 and others, Darktrace had this covered. It’s been able to shed a light on malicious activity occurring across our full Microsoft 365 product suite.

We can see things like unusual email forwarding rules that indicate an account takeover. With other tools, it takes six to eight clicks to find that information. The information is available, but accessing that data is a complex and convoluted process. Darktrace delivers that holy grail of having a single pane of glass view in a security tool. Having that detailed one stop view means reducing mean time to understanding, and mean time to response.

Self-Learning AI on the endpoint

And when large-scale remote working came about, Darktrace again brought visibility and Autonomous Response to cover our endpoint devices, protecting them from threats like ransomware that would go undetected from network coverage alone. The ability to stop these threats at the first hurdle, before they spread and infected other devices, was crucial for us.

It was another case of Darktrace adapting, and another reason I’m confident about working with Darktrace as a long-term partner: every time I think Darktrace is going to not be as relevant, these new developments bring us up to speed.

Keeping the show on the road

Darktrace has done exactly what we wanted to do by filling that gap we had in 24/7 response. But it has gone further by proving that time and time again, it can adapt as our digital infrastructure changes and grows, and can cover our employees wherever they work.

The technology presents us with all the information we need in a single pane of glass with the Threat Visualizer. With the Mobile App, I can get notifications of high-priority alerts and Darktrace’s autonomous actions, wherever I am. And when there’s a serious incident, there is always someone available to offer support and get me what I need to know, fast.

Taking that red pill all those months ago was one of the best decisions I’ve made as an IT security professional. Whatever challenges are down the road, I’m confident Darktrace will be there to meet them.

Hear from more Darktrace customers

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Ron Nichols
Senior Information Security Analyst at AAA Washington (Guest Contributor)

More in this series

No items found.

Blog

/

Email

/

May 1, 2026

How email-delivered prompt injection attacks can target enterprise AI – and why it matters

Default blog imageDefault blog image

What are email-delivered prompt injection attacks?

As organizations rapidly adopt AI assistants to improve productivity, a new class of cyber risk is emerging alongside them: email-delivered AI prompt injection. Unlike traditional attacks that target software vulnerabilities or rely on social engineering, this is the act of embedding malicious or manipulative instructions into content that an AI system will process as part of its normal workflow. Because modern AI tools are designed to ingest and reason over large volumes of data, including emails, documents, and chat histories, they can unintentionally treat hidden attacker-controlled text as legitimate input.  

At Darktrace, our analysis has shown an increase of 90% in the number of customer deployments showing signals associated with potential prompt injection attempts since we began monitoring for this type of activity in late 2025. While it is not always possible to definitively attribute each instance, internal scoring systems designed to identify characteristics consistent with prompt injection have recorded a growing number of high-confidence matches. The upward trend suggests that attackers are actively experimenting with these techniques.

Recent examples of prompt injection attacks

Two early examples of this evolving threat are HashJack and ShadowLeak, which illustrate prompt injection in practice.

HashJack is a novel prompt injection technique discovered in November 2025 that exploits AI-powered web browsers and agentic AI browser assistants. By hiding malicious instructions within the URL fragment (after the # symbol) of a legitimate, trusted website, attackers can trick AI web assistants into performing malicious actions – potentially inserting phishing links, fake contact details, or misleading guidance directly into what appears to be a trusted AI-generated output.

ShadowLeak is a prompt injection method to exfiltrate PII identified in September 2025. This was a flaw in ChatGPT (now patched by OpenAI) which worked via an agent connected to email. If attackers sent the target an email containing a hidden prompt, the agent was tricked into leaking sensitive information to the attacker with no user action or visible UI.

What’s the risk of email-delivered prompt injection attacks?

Enterprise AI assistants often have complete visibility across emails, documents, and internal platforms. This means an attacker does not need to compromise credentials or move laterally through an environment. If successful, they can influence the AI to retrieve relevant information seamlessly, without the labor of compromise and privilege escalation.

The first risk is data exfiltration. In a prompt injection scenario, malicious instructions may be embedded within an ordinary email. As in the ShadowLeak attack, when AI processes that content as part of a legitimate task, it may interpret the hidden text as an instruction. This could result in the AI disclosing sensitive data, summarizing confidential communications, or exposing internal context that would otherwise require significant effort to obtain.

The second risk is agentic workflow poisoning. As AI systems take on more active roles, prompt injection can influence how they behave over time. An attacker could embed instructions that persist across interactions, such as causing the AI to include malicious links in responses or redirect users to untrusted resources. In this way, the attacker inserts themselves into the workflow, effectively acting as a man-in-the-middle within the AI system.

Why can’t other solutions catch email-delivered prompt injection attacks?

AI prompt injection challenges many of the assumptions that traditional email security is built on. It does not fit the usual patterns of phishing, where the goal is to trick a user into clicking a link or opening an attachment.  

Most security solutions are designed to detect signals associated with user engagement: suspicious links, unusual attachments, or social engineering cues. Prompt injection avoids these indicators entirely, meaning there are fewer obvious red flags.

In this case, the intention is actually the opposite of user solicitation. The objective is simply for the email to be delivered and remain in the inbox, appearing benign and unremarkable. The malicious element is not something the recipient is expected to engage with, or even notice.

Detection is further complicated by the nature of the prompts themselves. Unlike known malware signatures or consistent phishing patterns, injected prompts can vary widely in structure and wording. This makes simple pattern-matching approaches, such as regex, unreliable. A broad rule set risks generating large numbers of false positives, while a narrow one is unlikely to capture the diversity of possible injections.

How does Darktrace catch these types of attacks?

The Darktrace approach to email security more generally is to look beyond individual indicators and assess context, which also applies here.  

For example, our prompt density score identifies clusters of prompt-like language within an email rather than just single occurrences. Instead of treating the presence of a phrase as a blocking signal, the focus is on whether there is an unusual concentration of these patterns in a way that suggests injection. Additional weighting can be applied where there are signs of obfuscation. For example, text that is hidden from the user – such as white font or font size zero – but still readable by AI systems can indicate an attempt to conceal malicious prompts.

This is combined with broader behavioral signals. The same communication context used to detect other threats remains relevant, such as whether the content is unusual for the recipient or deviates from normal patterns.

Ask your email provider about email-delivered AI prompt injection

Prompt injection targets not just employees, but the AI systems they rely on, so security approaches need to account for both.

Though there are clear indications of emerging activity, it remains to be seen how popular prompt injection will be with attackers going forward. Still, considering the potential impact of this attack type, it’s worth checking if this risk has been considered by your email security provider.

Questions to ask your email security provider

  • What safeguards are in place to prevent emails from influencing AI‑driven workflows over time?
  • How do you assess email content that’s benign for a human reader, but may carry hidden instructions intended for AI systems?
  • If an email contains no links, no attachments, and no social engineering cues, what signals would your platform use to identify malicious intent?

Visit the Darktrace / EMAIL product hub to discover how we detect and respond to advanced communication threats.  

Learn more about securing AI in your enterprise.

Continue reading
About the author
Kiri Addison
Senior Director of Product

Blog

/

AI

/

April 30, 2026

Mythos vs Ethos: Defending in an Era of AI‑Accelerated Vulnerability Discovery

mythos vulnerability discoveryDefault blog imageDefault blog image

Anthropic’s Mythos and what it means for security teams

Recent attention on systems such as Anthropic Mythos highlights a notable problem for defenders. Namely that disclosure’s role in coordinating defensive action is eroding.

As AI systems gain stronger reasoning and coding capability, their usefulness in analyzing complex software environments and identifying weaknesses naturally increases. What has changed is not attacker motivation, but the conditions under which defenders learn about and organize around risk. Vulnerability discovery and exploitation increasingly unfold in ways that turn disclosure into a retrospective signal rather than a reliable starting point for defense.

Faster discovery was inevitable and is already visible

The acceleration of vulnerability discovery was already observable across the ecosystem. Publicly disclosed vulnerabilities (CVEs) have grown at double-digit rates for the past two years, including a 32% increase in 2024 according to NIST, driven in part by AI even prior to Anthropic’s Mythos model. Most notably XBOW topped the HackerOne US bug bounty leaderboard, marking the first time an autonomous penetration tester had done so.  

The technical frontier for AI capabilities has been described elsewhere as jagged, and the implication is that Mythos is exceptional but not unique in this capability. While Mythos appears to make significant progress in complex vulnerability analysis, many other models are already able to find and exploit weaknesses to varying degrees.  

What matters here is not which model performs best, but the fact that vulnerability discovery is no longer a scarce or tightly bounded capability.

The consequence of this shift is not simply earlier discovery. It is a change in the defender-attacker race condition. Disclosure once acted as a rough synchronization point. While attackers sometimes had earlier knowledge, disclosure generally marked the moment when risk became visible and defensive action could be broadly coordinated. Increasingly, that coordination will no longer exist. Exploitation may be underway well before a CVE is published, if it is published at all.

Why patch velocity alone is not the answer

The instinctive response to this shift is to focus on patching faster, but treating patch velocity as the primary solution misunderstands the problem. Most organizations are already constrained in how quickly they can remediate vulnerabilities. Asset sprawl, operational risk, testing requirements, uptime commitments, and unclear ownership all limit response speed, even when vulnerabilities are well understood.

If discovery and exploitation now routinely precede disclosure, then patching cannot be the first line of defense. It becomes one necessary control applied within a timeline that has already shifted. This does not imply that organizations should patch less. It means that patching cannot serve as the organizing principle for defense.

Defense needs a more stable anchor

If disclosure no longer defines when defense begins, then defense needs a reference point that does not depend on knowing the vulnerability in advance.  

Every digital environment has a behavioral character. Systems authenticate, communicate, execute processes, and access resources in relatively consistent ways over time. These patterns are not static rules or signatures. They are learned behaviors that reflect how an organization operates.

When exploitation occurs, even via previously unknown vulnerabilities, those behavioral patterns change.

Attackers may use novel techniques, but they still need to gain access, create processes, move laterally, and will ultimately interact with systems in ways that diverge from what is expected. That deviation is observable regardless of whether the underlying weakness has been formally named.

In an environment where disclosure can no longer be relied on for timing or coordination, behavioral understanding is no longer an optional enhancement; it becomes the only consistently available defensive signal.

Detecting risk before disclosure

Darktrace’s threat research has consistently shown that malicious activity often becomes visible before public disclosure.

In multiple cases, including exploitation of Ivanti, SAP NetWeaver, and Trimble Cityworks, Darktrace detected anomalous behavior days or weeks ahead of CVE publication. These detections did not rely on signatures, threat intelligence feeds, or awareness of the vulnerability itself. They emerged because systems began behaving in ways that did not align with their established patterns.

This reflects a defensive approach grounded in ‘Ethos’, in contrast to the unbounded exploration represented by ‘Mythos’. Here, Mythos describes continuous vulnerability discovery at speed and scale. Ethos reflects an understanding of what is normal and expected within a specific environment, grounded in observed behavior.

Revisiting assume breach

These conditions reinforce a principle long embedded in Zero Trust thinking: assume breach.

If exploitation can occur before disclosure, patching vulnerabilities can no longer act as the organizing principle for defense. Instead, effective defense must focus on monitoring for misuse and constraining attacker activity once access is achieved. Behavioral monitoring allows organizations to identify early‑stage compromise and respond while uncertainty remains, rather than waiting for formal verification.

AI plays a critical role here, not by predicting every exploit, but by continuously learning what normal looks like within a specific environment and identifying meaningful deviation at machine speed. Identifying that deviation enables defenders to respond by constraining activity back towards normal patterns of behavior.

Not an arms race, but an asymmetry

AI is often framed as fueling an arms race between attackers and defenders. In practice, the more important dynamic is asymmetry.

Attackers operate broadly, scanning many environments for opportunities. Defenders operate deeply within their own systems, and it’s this business context which is so significant. Behavioral understanding gives defenders a durable advantage. Attackers may automate discovery, but they cannot easily reproduce what belonging looks like inside a particular organization.

A changed defensive model

AI‑accelerated vulnerability discovery does not mean defenders have lost. It does mean that disclosure‑driven, patch‑centric models no longer provide a sufficient foundation for resilience.

As vulnerability volumes grow and exploitation timelines compress, effective defense increasingly depends on continuous behavioral understanding, detection that does not rely on prior disclosure, and rapid containment to limit impact. In this model, CVEs confirm risk rather than define when defense begins.

The industry has already seen this approach work in practice. As AI continues to reshape both offense and defense, behavioral detection will move from being complementary to being essential.

Continue reading
About the author
Andrew Hollister
Principal Solutions Engineer, Cyber Technician
Your data. Our AI.
Elevate your network security with Darktrace AI