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December 3, 2025

Protecting the Experience: How a Global Hospitality Brand Stays Resilient

A global hospitality brand uses Darktrace AI for autonomous, preventative cybersecurity – protecting guest experience, reducing risk, and enabling secure, scalable venue expansion worldwide.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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The Darktrace Community
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03
Dec 2025

For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails  

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.”  - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

  • Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
  • Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
  • Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
  • Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.  

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

  1. Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
  2. Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
  3. Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.  

AI delivers the outcomes that matter  

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.  

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

  • Automated holds and neutralizations of anomalous executive-style messages
  • Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
  • Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

  • Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
  • Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
  • Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

  • Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
  • Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
  • Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.  

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
The Darktrace Community

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February 19, 2026

CVE-2026-1731: How Darktrace Sees the BeyondTrust Exploitation Wave Unfolding

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Note: Darktrace's Threat Research team is publishing now to help defenders. We will continue updating this blog as our investigations unfold.

Background

On February 6, 2026, the Identity & Access Management solution BeyondTrust announced patches for a vulnerability, CVE-2026-1731, which enables unauthenticated remote code execution using specially crafted requests.  This vulnerability affects BeyondTrust Remote Support (RS) and particular older versions of Privileged Remote Access (PRA) [1].

A Proof of Concept (PoC) exploit for this vulnerability was released publicly on February 10, and open-source intelligence (OSINT) reported exploitation attempts within 24 hours [2].

Previous intrusions against Beyond Trust technology have been cited as being affiliated with nation-state attacks, including a 2024 breach targeting the U.S. Treasury Department. This incident led to subsequent emergency directives from  the Cybersecurity and Infrastructure Security Agency (CISA) and later showed attackers had chained previously unknown vulnerabilities to achieve their goals [3].

Additionally, there appears to be infrastructure overlap with React2Shell mass exploitation previously observed by Darktrace, with command-and-control (C2) domain  avg.domaininfo[.]top seen in potential post-exploitation activity for BeyondTrust, as well as in a React2Shell exploitation case involving possible EtherRAT deployment.

Darktrace Detections

Darktrace’s Threat Research team has identified highly anomalous activity across several customers that may relate to exploitation of BeyondTrust since February 10, 2026. Observed activities include:

Outbound connections and DNS requests for endpoints associated with Out-of-Band Application Security Testing; these services are commonly abused by threat actors for exploit validation.  Associated Darktrace models include:

  • Compromise / Possible Tunnelling to Bin Services

Suspicious executable file downloads. Associated Darktrace models include:

  • Anomalous File / EXE from Rare External Location

Outbound beaconing to rare domains. Associated Darktrace models include:

  • Compromise / Agent Beacon (Medium Period)
  • Compromise / Agent Beacon (Long Period)
  • Compromise / Sustained TCP Beaconing Activity To Rare Endpoint
  • Compromise / Beacon to Young Endpoint
  • Anomalous Server Activity / Rare External from Server
  • Compromise / SSL Beaconing to Rare Destination

Unusual cryptocurrency mining activity. Associated Darktrace models include:

  • Compromise / Monero Mining
  • Compromise / High Priority Crypto Currency Mining

And model alerts for:

  • Compromise / Rare Domain Pointing to Internal IP

IT Defenders: As part of best practices, we highly recommend employing an automated containment solution in your environment. For Darktrace customers, please ensure that Autonomous Response is configured correctly. More guidance regarding this activity and suggested actions can be found in the Darktrace Customer Portal.  

Appendices

Potential indicators of post-exploitation behavior:

·      217.76.57[.]78 – IP address - Likely C2 server

·      hXXp://217.76.57[.]78:8009/index.js - URL -  Likely payload

·      b6a15e1f2f3e1f651a5ad4a18ce39d411d385ac7  - SHA1 - Likely payload

·      195.154.119[.]194 – IP address – Likely C2 server

·      hXXp://195.154.119[.]194/index.js - URL – Likely payload

·      avg.domaininfo[.]top – Hostname – Likely C2 server

·      104.234.174[.]5 – IP address - Possible C2 server

·      35da45aeca4701764eb49185b11ef23432f7162a – SHA1 – Possible payload

·      hXXp://134.122.13[.]34:8979/c - URL – Possible payload

·      134.122.13[.]34 – IP address – Possible C2 server

·      28df16894a6732919c650cc5a3de94e434a81d80 - SHA1 - Possible payload

References:

1.        https://nvd.nist.gov/vuln/detail/CVE-2026-1731

2.        https://www.securityweek.com/beyondtrust-vulnerability-targeted-by-hackers-within-24-hours-of-poc-release/

3.        https://www.rapid7.com/blog/post/etr-cve-2026-1731-critical-unauthenticated-remote-code-execution-rce-beyondtrust-remote-support-rs-privileged-remote-access-pra/

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About the author
Emma Foulger
Global Threat Research Operations Lead

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February 19, 2026

How AI is redefining cybersecurity and the role of today’s CIO

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Why AI is essential to modern security

As attackers use automation and AI to outpace traditional tools and people, our approach to cybersecurity must fundamentally change. That’s why one of my first priorities as Withum's CIO was to elevate cybersecurity from a technical function to a business enabler.

What used to be “IT’s problem” is now a boardroom conversation – and for good reason. Protecting our data, our people, and our clients directly impacts revenue, reputation and competitive positioning.  

As CIOs / CISOs, our responsibilities aren’t just keeping systems running, but enabling trust, protecting our organization's reputation, and giving the business confidence to move forward even as the digital world becomes less predictable. To pull that off, we need to know the business inside-out, understand risk, and anticipate what's coming next. That's where AI becomes essential.

Staying ahead when you’re a natural target

With more than 3,100 team members and over 1,000 CPAs (Certified Public Accountant), Withum’s operates in an industry that naturally attracts attention from attackers. Firms like ours handle highly sensitive financial and personal information, which puts us squarely in the crosshairs for sophisticated phishing, ransomware, and cloud-based attacks.

We’ve built our security program around resilience, visibility, and scale. By using Darktrace’s AI-powered platform, we can defend against both known and unknown threats, across email and network, without slowing our teams down.

Our focus is always on what we’re protecting: our clients’ information, our intellectual property, and the reputation of the firm. With Darktrace, we’re not just keeping up with the massive volume of AI-powered attacks coming our way, we’re staying ahead. The platform defends our digital ecosystem around the clock, detecting potential threats across petabytes of data and autonomously investigating and responding to tens of thousands of incidents every year.

Catching what traditional tools miss

Beyond the sheer scale of attacks, Darktrace ActiveAI Security PlatformTM is critical for identifying threats that matter to our business. Today’s attackers don’t use generic techniques. They leverage automation and AI to craft highly targeted attacks – impersonating trusted colleagues, mimicking legitimate websites, and weaving in real-world details that make their messages look completely authentic.

The platform, covering our network, endpoints, inboxes, cloud and more is so effective because it continuously learns what’s normal for our business: how our users typically behave, the business- and industry-specific language we use, how systems communicate, and how cloud resources are accessed. It picks up on minute details that would sail right past traditional tools and even highly trained security professionals.

Freeing up our team to do what matters

On average, Darktrace autonomously investigates 88% of all our security events, using AI to connect the dots across email, network, and cloud activity to figure out what matters. That shift has changed how our team works. Instead of spending hours sorting through alerts, we can focus on proactive efforts that actually strengthen our security posture.

For example, we saved 1,850 hours on investigating security issues over a ten-day period. We’ve reinvested the time saved into strengthening policies, refining controls, and supporting broader business initiatives, rather than spending endless hours manually piecing together alerts.

Real confidence, real results

The impact of our AI-driven approach goes well beyond threat detection. Today, we operate from a position of confidence, knowing that threats are identified early, investigated automatically, and communicated clearly across our organization.

That confidence was tested when we withstood a major ransomware attack by a well-known threat group. Not only were we able to contain the incident, but we were able to trace attacker activity and provided evidence to law enforcement. That was an exhilarating experience! My team did an outstanding job, and moments like that reinforce exactly why we invest in the right technology and the right people.

Internally, this capability has strengthened trust at the executive level. We share security reporting regularly with leadership, translating technical activity into business-relevant insights. That transparency reinforces cybersecurity as a shared responsibility, one that directly supports growth, continuity, and reputation.

Culturally, we’ve embedded security awareness into daily operations through mandatory monthly training, executive communication, and real-world industry examples that keep cybersecurity top of mind for every employee.

The only headlines we want are positive ones: Withum expanding services, Withum growing year over year. Security plays a huge role in making sure that’s the story we get to tell.

What’s next

Looking ahead, we’re expanding our use of Darktrace, including new cloud capabilities that extend AI-driven visibility and investigation into our AWS and Azure environments.

As I continue shaping our security team, I look for people with passion, curiosity, and a genuine drive to solve problems. Those qualities matter just as much as formal credentials in my view. Combined with AI, these attributes help us build a resilient, engaged security function with low turnover and high impact.

For fellow technology leaders, my advice is simple: be forward-thinking and embrace change. We must understand the business, the threat landscape, and how technology enables both. By augmenting human expertise rather than replacing it, AI allows us to move upstream by anticipating risk, advising the business, and fostering stronger collaboration across teams.

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About the author
Amel Edmond
Chief Information Officer
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