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July 27, 2023

Revealing Outlaw's Returning Features & New Tactics

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Jul 2023
Darktrace's investigation of the latest Outlaw crypto-mining operation, covering the resurgence of old tactics along with the emergence of new ones.

What is Outlaw Cryptocurrency Mining Operation?

The cybersecurity community has been aware of the threat of Outlaw cryptocurrency mining operation, and its affiliated activities since as early as 2018. Despite its prominence, Outlaw remains largely elusive to researchers and analysts due to its ability to adapt its tactics, procedures, and payloads.

Outlaw gained notoriety in 2018 as security researchers began observing the creation of affiliated botnets.[1][2]  Researchers gave Outlaw  its name based on the English translation of the “Haiduc” tool observed during their initial activity on compromised devices.[3],[4] By 2019, much of the initial Outlaw activity  focused on the targeting of Internet of Things (IoT) devices and other internet facing servers, reportedly focusing operations in China and on Chinese devices.[5],[6]  From the outset, mining operations featured as a core element of botnets created by the group.[7] This initial focus may have been a sign of caution by threat actors or a preliminary means of testing procedures and operation efficacy. Regardless, Outlaw actors inevitably expanded scope, targeting larger organizations and a wider range of internet facing devices across geographic scope.

Following a short period of inactivity, security researchers began to observe new Outlaw activity, showcasing additional capabilities such as the ability to kill existing crypto-mining processes on devices, thereby reclaiming devices already compromised by crypto-jacking. [8],[9]

Latest News on Outlaw

Although the more recently observed incidents of Outlaw did demonstrate some new tactics, many of its procedures remained the same, including its unique bundling of payloads that combine crypto-mining and botnet capabilities. [10] In conjunction, the continued use of mining-specific payloads and growth of affiliated botnets has bolstered the belief that Outlaw actors historically prioritizes financial gain, in lieu of overt political objectives.

Given the tendency for malicious actors to share tools and capabilities, true attribution of threat or threat group is extremely difficult in the wild. As such, a genuine survey of activity from the group across a customer base has not always been possible. Therefore, we will present an updated look into more recent activity associated with Outlaw detected across the Darktrace customer base.  

Darktrace vs Outlaw

Since late 2022, Darktrace has observed a rise in probable cyber incidents involving indicators of compromise (IoCs) associated with Outlaw. Given its continued prevalence and relative dearth of information, it is essential to take a renewed look at the latest campaign activity associated with threats like Outlaw to avoid making erroneous assumptions and to ensure the threat posed is correctly characterized.

While being aware of previous IoCs and tactics known to be employed in previous campaigns will go some way to protecting against future Outlaw attacks, it is paramount for organizations to arm themselves with an autonomous intelligent decision maker that can identify malicious activity, based on recognizing deviations from expected patterns of behavior, and take preventative action to effectively defend against such a versatile threat.

Darktrace’s anomaly-based approach to threat detection means it is uniquely positioned to detect novel campaign activity by recognizing subtle deviations in affected devices’ behavior that would have gone unnoticed by traditional security tools relying on rules, signatures and known IoCs.

Outlaw Attack Overview & Darktrace Coverage

From late 2022 through early 2023, Darktrace identified multiple cyber events involving IP addresses, domains, and payloads associated with Outlaw on customer networks. In this recent re-emergence of campaign activity, Darktrace identified numerous attack vectors and IoCs that had previously been associated with Outlaw, however it also observed significant deviations from previous campaigns.

Returning Features

As outlined in a previous blog, past iterations of Outlaw compromises include four identified, distinct phases:

1. Targeting of internet facing devices via SSH brute-forcing

2. Initiation of crypto-mining operations

3. Download of shell script and/or botnet malware payloads

4. Outgoing external SSH scanning to propagate the botnet

Nearly all affected devices analyzed by Darktrace were tagged as internet facing, as identified in previous campaigns, supporting the notion that Outlaw continues to focus on easily exposed devices. In addition to this, Darktrace observed three other core returning features from previous Outlaw campaigns in affected devices between late 2022 and early 2023:

1. Gzip and/or Script Download

2. Beaconing Activity (Command and Control)

3. Crypto-mining

Gzip and/or Script Download

Darktrace observed numerous devices downloading the Dota malware, a strain that is previously known to have been associated with the Outlaw botnet, as either a gzip file or a shell script from rare external hosts.

In some examples, IP addresses that provided the payload were flagged by open-source intelligence (OSINT) sources as having engaged in widespread SSH brute-forcing activities. While the timing of the payload transfer to the device was not consistent, download of gzip files featured prominently during directly observed or potentially affiliated activity. Moreover, Darktrace detected multiple devices performing HTTP requests for shell scripts (.sh) according to detected connection URIs. Darktrace DETECT was able to identify these anomalous connections due to the rarity of the endpoint, payloads, and connectivity for the devices.

Figure 1: Darktrace Cyber AI Analyst technical details summary from an incident during the analysis timeframe that highlights a breach device retrieving the anomalous shell scripts using wget.

Beaconing Activity – Command and Control (C2) Endpoint

Across all Outlaw activity identified by Darktrace, devices engaged in some form of beaconing behavior, rather than one-off connections to IPs associated with Outlaw. While the use of application protocol was not uniform, repeated connectivity to rare external IP addresses related to Outlaw occurred across many analyzed incidents. Darktrace’s Self-Learning AI understood that this beaconing activity represented devices deviating from their expected patterns of life and was able to bring it to the immediate attention of customer security teams.

Figure 2: Model breach log details showing sustained, repeated connectivity to Outlaw affiliated endpoint over port 443, indicating potential C2 activity.

Crypto-mining

In almost every incident of Outlaw identified across the fleet, Darktrace detected some form of cryptocurrency mining activity. Devices affected by Outlaw were consistently observed making anomalous connections to external endpoints associated with crypto-mining operations. Furthermore, the Minergate protocol appeared consistently across hosts; even when devices did not make direct crypto-mining commands, such hosts attempted connections to external entities that were known to support crypto-mining operations.

Figure 3: Advanced Search results showing a sudden spike in mining activity from a device observed connecting to Outlaw-affiliated IP addresses. Such crypto-mining activity was observed consistently across analyzed incidents.

Is Outlaw Using New Tactics?

While in the past, Outlaw activity was identified through a systematic kill chain, recent investigations conducted by Darktrace show significant deviations from this.

For instance, affected devices do not necessarily follow the previously outlined kill chain directly as they did previously. Instead, Darktrace observed affected devices exhibiting these phases in differing orders, repeating steps, or missing out attack phases entirely.

It is essential to study such variation in the kill chain to learn more about the threat of Outlaw and how threat actors are continuing to use it is varying ways. These discrepancies in kill chain elements are likely impacted by visibility into the networks and devices of Darktrace customers, with some relevant activity falling outside of Darktrace’s purview. This is particularly true for internet-exposed devices and hosts that repeatedly performed the same anomalous activity (such as making Minergate requests). Moreover, some devices involved in Outlaw activity may have already been compromised prior to Darktrace’s visibility into the network. As such, these conclusions must be evaluated with a degree of uncertainty.

SSH Activity

Although external SSH connectivity was apparent in some of the incidents detected by Darktrace, it was not directly related to brute-forcing activity. Affected devices did receive anomalous incoming SSH connections, however, wide ranging SSH failed connectivity following the initiation of mining operations by compromised devices was not readily apparent across analyzed compromises. Connections over port 22 were more frequently associated with beaconing and/or C2 activity to endpoints associated with Outlaw, than with potential brute-forcing. As such, Darktrace could not, with high confidence correlate such SSH activity to brute-forcing. This could suggest that threat actors are now portioning or rotation of botnet devices for different operations, for example dividing between botnet expansion and mining operations.

Command line tools

In cases of Outlaw investigated by Darktrace, there was also a degree of variability involving the tools used to retrieve payloads. On the networks of customers affected by Outlaw, Darktrace DETECT identified the use of user agents and command line tools that it considered to be out of character for the network and its devices.

When retrieving the Dota malware payload or shell script data, compromised devices frequently relied on numerous versions of wget and curl user agents. Although the use of such tools as a tactic cannot be definitively linked to the crypto-mining campaign, the employment of varying and/or outdated native command line tools attests to the procedural flexibility of Outlaw campaigns, and its potential for continued evolution.

Figure 4: Breach log data showing use of curl and wget tools to connect to IP addresses associated with Outlaw.

Outlaw in 2023

Given Outlaw’s widespread notoriety and its continued activities, it is likely to remain a prominent threat to organizations and security teams across the threat landscape in 2023 and beyond.

As Darktrace has observed within its customer base from late 2022 through early 2023, activity linked with the Outlaw cryptocurrency mining campaign continues to transpire, offering security teams and research a renewed look at how it has evolved and adapted over the years. While many of its features and tactics appear to have remained consistent, Darktrace has identified numerous signs of Outlaw deviating from its previously known activities.

While relying on previously established IoCs and known tactics from previous campaigns will go some way to protecting an organization’s network from Outlaw compromises, there is a greater need than ever to go further than this. Rather than depending on a list of known-bads or traditional signatures and rules, Darktrace’s anomaly-based approach to threat detection and unparallel autonomous response capabilities mean it is uniquely positioned to DETECT and RESPOND to Outlaw activity, regardless of how it evolves in the future.

Credit to: Adam Potter, Cyber Analyst, Nahisha Nobregas, SOC Analyst, and Ryan Traill, Threat Content Lead

Relevant DETECT Model Breaches:

Compliance / Incoming SSH  

Device / New User Agent and New IP

Device / New User Agent  

Anomalous Connection / New User Agent to IP Without Hostname  

Compromise / Crypto Currency Mining Activity  

Anomalous File / Internet Facing System File Download  

Anomalous Server Activity / New User Agent from Internet Facing System  

Anomalous File / Zip or Gzip from Rare External Location  

Anomalous File / Script from Rare External Location  

Anomalous Connection / Multiple Failed Connections to Rare Endpoint  

Compromise / Large Number of Suspicious Failed Connections  

Anomalous Server Activity / Outgoing from Server  

Compromise / Sustained TCP Beaconing Activity To Rare Endpoint

Indicators of Compromise

Indicator - Type - Description

/dota3.tar.gz​

File  URI​

Outlaw  payload​

‍

/tddwrt7s.sh​

File  URI​

Outlaw  payload​

‍

73e5dbafa25946ed636e68d1733281e63332441d​

SHA1  Hash​

Outlaw  payload​

‍

debian-package[.]center​

Hostname​

Outlaw  C2 endpoint​

‍

161.35.236[.]24​

IP  address​

Outlaw  C2 endpoint​

‍

138.68.115[.]96​

IP  address​

Outlaw C2  endpoint​

‍

67.205.134[.]224​

IP  address​

Outlaw C2  endpoint​

‍

138.197.212[.]204​

IP  address​

Outlaw C2  endpoint​

‍

45.9.148[.]59 ​

IP  address​

Possible  Outlaw C2 endpoint​

‍

45.9.148[.]117​

IP  address​

Outlaw C2  endpoint​

‍

45.9.148[.]125​

IP  address​

Outlaw C2  endpoint​

‍

45.9.148[.]129​

IP  address​

Outlaw C2  endpoint​

‍

45.9.148[.]99 ​

IP  address​

Outlaw C2  endpoint​

‍

45.9.148[.]234​

IP  address​

Possible  Outlaw C2 endpoint​

‍

45.9.148[.]236​

IP  address​

Possible  Outlaw C2 endpoint​

‍

159.203.102[.]122​

IP  address​

Outlaw C2  endpoint​

‍

159.203.85[.]196​

IP  address​

Outlaw C2  endpoint​

‍

159.223.235[.]198​

IP  address​

Outlaw C2  endpoint​

MITRE ATT&CK Mapping

Tactic -Technique

Initial Access -T1190  Exploit - Public Facing Application

Command and Control - T1071 - Application - Layer Protocol

T1071.001 - Application Layer Protocol: Web Protocols

Impact - T1496 Resource Hijacking

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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Adam Potter
Senior Cyber Analyst
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March 21, 2025

Cyberhaven Supply Chain Attack: Exploiting Browser Extensions

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The evolution of supply chain attacks

Supply chain attacks are becoming increasingly sophisticated. As network defenses improve, threat actors continuously adapt and refine their tactics, techniques, and procedures (TTPs) to achieve their goals. In recent years, this has led to a rise in the exploitation of trusted services and software, including legitimate browser extensions. Exploitation of these extensions can provide adversaries with a stealthy means to infiltrate target networks and access high-value accounts undetected.

A notable example of this trend was the compromise of the Cyberhaven Chrome extension at the end of 2024. This incident appeared to be part of a broader campaign targeting multiple Chrome browser extensions, highlighting the evolving nature of supply chain attacks [1].

What is Cyberhaven?

Cyberhaven, a US-based data security organization, experienced a security breach on December 24, 2024, when a phishing attack reportedly compromised one of their employee's credentials [2]. This allowed attackers to publish a malicious version of the Cyberhaven Chrome extension, which exfiltrated cookies and authenticated sessions from targeted websites. The malicious extension was active from December 25 to December 26 – a time when most businesses and employees were out of office and enjoying the festive period, a fact not lost on threat actors. The attackers, likely a well-organized and financially motivated group, compromised more than 30 additional Chrome extensions, affecting more than 2.6 million users [3]. They used sophisticated phishing techniques to authorize malicious OAuth applications, bypassing traditional security measures and exploiting vulnerabilities in OAuth authorizations. The primary motive appeared to be financial gain, targeting high-value platforms like social media advertising and AI services [4].

In late December 2024, multiple Darktrace customers were compromised via the Cyberhaven Chrome extension; this blog will primarily focus on Darktrace / NETWORK detections from one affected customer.

Darktrace’s coverage of Cyberhaven compromises

On December 26, 2024, Darktrace identified a series of suspicious activities across multiple customer environments, uncovering a structured attack sequence that progressed from initial intrusion to privilege escalation and data exfiltration. The attack was distributed through a malicious update to the Cyberhaven Chrome extension [2]. The malicious update established a foothold in customer environments almost immediately, leading to further anomalies.

As with other Chrome browser extensions, Cyberhaven Chrome extensions were updated automatically with no user interaction required. However, in this instance, the automatic update included a malicious version which was deployed to customer environments. This almost immediately introduced unauthorized activity, allowing attackers to establish a foothold in customer networks. The update allowed attackers to execute their objectives in the background, undetected by traditional security tools that rely on known indicators of compromise (IoCS) rather than identifying anomalies.

While multiple customer devices were seen connecting to cyberhaven[.]io, a legitimate Cyberhaven domain, Darktrace detected persistent beaconing behavior to cyberhavenext[.]pro, which appeared to be attempting to masquerade as another legitimate Cyberhaven domain. Darktrace recognized this activity as unusual, triggering several model alerts in Darktrace / NETWORK to highlight the persistent outbound connections to the suspicious domain.

Further analysis of external connectivity patterns indicated  an increase in anomalous HTTP requests alongside this beaconing activity. Multiple open-source intelligence (OSINT) sources also suggest that the cyberhavenext[.]pro endpoint is associated with malicious activities [5].

Darktrace / NETWORK’s detection of beaconing activity to cyberhavenext[.]pro
Figure 1: Darktrace / NETWORK’s detection of beaconing activity to cyberhavenext[.]pro

Analysis using Darktrace’s Advanced Search revealed that some of these connections were directed to the suspicious external IP address 149.28.124[.]84. Further investigation confirmed that the IP correlated with two SSL hostnames, including the malicious cyberhavenext[.]pro, further reinforcing its connection to the attack infrastructure.

Darktrace Advanced Search analysis showing the IP address 149.28.124[.]84 correlating to two SSL hostnames, one of which is cyberhavenext[.]pro.
Figure 2: Darktrace Advanced Search analysis showing the IP address 149.28.124[.]84 correlating to two SSL hostnames, one of which is cyberhavenext[.]pro.

Between December 23 and December 27, Darktrace observed sustained beaconing-like activity from affected devices on the customer’s network.

Darktrace’s detection of beaconing activities from a customer device to the endpoint 149.28.124[.]84 between December 23 and December 27.
Figure 3: Darktrace’s detection of beaconing activities from a customer device to the endpoint 149.28.124[.]84 between December 23 and December 27.

Darktrace observed 27 unique devices connecting to the malicious command-and-control (C2) infrastructure as far back as December 3. While most connections were brief, they represented an entry point for malicious activity. Over a two-day period, two devices transmitted 5.57 GiB of incoming data and 859.37 MiB of outgoing data, generating over 3 million log events across SSL, HTTP, and connection data.

Subsequent analysis identified a significant increase in unauthorized data transfers to the aforementioned 149.28.124[.]84 IP on another customer network, highlighting the potential broader impact of this compromise. The volume and frequency of these transfers suggested that attackers were leveraging automated data collection techniques, further underscoring the sophistication of the attack.

Darktrace’s detection of the likely exfiltration of 859.37 MiB to the endpoint 149.28.124[.]84.
Figure 4: Darktrace’s detection of the likely exfiltration of 859.37 MiB to the endpoint 149.28.124[.]84.

External research suggested that once active, the Cyberhaven extension would begin silently collecting session cookies and authentication tokens, specifically targeting high-value accounts such as Facebook Ads accounts [4]. Darktrace’s analysis of another affected customer noted many HTTP POST connections directed to a specific URI ("ai-cyberhaven"), while GET requests contained varying URIs prefixed with "/php/urlblock?args=AAAh....--redirect." This activity indicated an exfiltration mechanism, consistent with techniques observed in other compromised Chrome extensions. By compromising session cookies, attackers could potentially gain administrative access to connected accounts, further escalating their privileges [4].

Conclusion

This incident highlights the importance of monitoring not just endpoint security, but also cloud and browser-based security solutions, as attackers increasingly target these trusted and oft overlooked vectors.

Ultimately, by focusing on anomaly detection and behavioral analysis rather than static signatures and lists of ‘known bads’, Darktrace was able to successfully detect devices affected by the Cyberhaven Chrome browser extension compromise, by identifying activity that would likely have been considered legitimate and benign by traditional security solutions.

This compromise also serves as a reminder that supply chain attacks are not limited to traditional software vendors. Browser extensions, cloud-based applications, and SaaS services are equally vulnerable, as evidenced by Darktrace's detection of Balada Injector malware exploiting WordPress vulnerabilities to gain unauthorized network access [6]. Therefore, increased targeting of browser-based security tools, and a greater exploitation of OAuth and session hijacking techniques are to be expected. Attackers will undoubtedly refine their methods to infiltrate legitimate vendors and distribute malicious updates through trusted channels. By staying informed, vigilant, and proactive, organizations can mitigate exposure to evolving supply chain threats and safeguard their critical assets from emerging browser-based attack techniques.

Credit to Rajendra Rushanth (Cyber Analyst) Justin Torres (Senior Cyber Analyst) and Ryan Traill (Analyst Content Lead)

Appendices

Darktrace Model Detections

·       Compromise / Beaconing Activity To External Rare (AP: C2 Comms)

·       Compromise / Beacon for 4 Days (AP: C2 Comms)

·       Compromise / HTTP Beaconing to Rare Destination (AP: C2 Comms)

·       Device / Suspicious Domain (AP: C2 Comms, AP: Tooling)

·       Compromise / Sustained TCP Beaconing Activity To Rare Endpoint (AP: C2 Comms)

·       Anomalous Server Activity / Rare External from Server (AP: C2 Comms)

·       Anomalous Connection / Multiple Failed Connections to Rare Endpoint (AP: C2 Comms)

·       Anomalous Server Activity / Anomalous External Activity from Critical Network Device (AP: C2 Comms)

·       Compromise / Slow Beaconing Activity To External Rare (AP: C2 Comms)

·       Compromise / Repeating Connections Over 4 Days (AP: C2 Comms)

·       Anomalous Connection / Multiple HTTP POSTs to Rare Hostname (AP: C2 Comms)

·       Anomalous Server Activity / Outgoing from Server (AP: C2 Comms)

·       Compromise / High Volume of Connections with Beacon Score (AP: C2 Comms)

·       Compromise / Large Number of Suspicious Failed Connections (AP: C2 Comms)

·       Email Nexus / Connection to Hijacked Correspondent Link

·       Compromise / Suspicious TLS Beaconing To Rare External (AP: C2 Comms)

·       Compromise / Quick and Regular Windows HTTP Beaconing (AP: C2 Comms)

List of IoCs

IoC - Type - Description + Confidence

cyberhavenext[.]pro - Hostname - Used for C2 communications and data exfiltration (cookies and session tokens)

149.28.124[.]84 - IP - Associated with malicious infrastructure

45.76.225[.]148 - IP - Associated with malicious infrastructure

136.244.115[.]219 - IP - Associated with malicious infrastructure

MITRE ATT&CK Mapping

Tactic – Technique – Sub-Technique

INITIAL ACCESS - T1176 - Browser Extensions

EXECUTION - T1204.002 - Malicious Browser Extensions

PERSISTENCE - T1176 - Browser Extensions

COMMAND AND CONTROL - T1071.001 - Web Protocols

COMMAND AND CONTROL - T1001 - Data Obfuscation

CREDENTIAL ACCESS - T1539 - Steal Web Session Cookie

DISCOVERY - T1518.001 - Security Software Discovery

LATERAL MOVEMENT - T1557.003 - Man-in-the-Browser

EXFILTRATION - T1041 - Exfiltration Over C2 Channel

EXFILTRATION - T1567.002 - Exfiltration to Cloud Storage

IMPACT - T1583.006 - Session Hijacking

References

[1] https://thehackernews.com/2024/12/16-chrome-extensions-hacked-exposing.html

[2] https://www.cyberhaven.com/blog/cyberhavens-chrome-extension-security-incident-and-what-were-doing-about-it

[3] https://www.infosecurity-magazine.com/news/chrome-browser-extensions-hijacked/

[4] https://www.theverge.com/2024/12/28/24330758/chrome-extension-cyberhaven-hijack-phishing-cyberattack-facebook-ads-authentication-theft

[5] https://www.virustotal.com/gui/domain/cyberhavenext.pro

[6] https://darktrace.com/blog/balada-injector-darktraces-investigation-into-the-malware-exploiting-wordpress-vulnerabilities

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Rajendra Rushanth
Cyber Analyst

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March 19, 2025

Global Technology Provider Transforms Email Threat Detection with Darktrace

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At a glance

  • Within just one month of using Darktrace / EMAIL, the volume of suspicious emails requiring analyst attention dropped by 75%, saving analysts 45 hours per month on analysis and investigation.
  • By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on developing new capabilities and tackling more complex, rewarding projects.
  • Darktrace recently detected and blocked a highly sophisticated and personalized phishing email that spoofed a Microsoft SharePoint and Teams website and used advanced engineering to impersonate the school of an employee’s family member.
  • The transition from the incumbent solution to Darktrace / EMAIL was seamless and undetectable to the company’s vast of customers and partners, reinforcing the security organization’s role as a business enabler—protecting the company and reducing risk without adding friction.

Securing a complex, distributed business without disruption

The company remains at the forefront of technological innovation and transformation; however, its success and ambitions come with the challenges of managing a distributed global business—balancing digital advancements, existing technology investments, and evolving compliance requirements.

Optimizing a complex tech stack for scalable growth

The organization operates a diverse technology stack spanning Windows, Mac, Linux, and multiple cloud environments, creating a complex and challenging IT landscape. The company’s Chief Information Security Officer (CISO) emphasizes the need for efficiency and agility. “Our goal is to scale and deliver new capabilities without increasing headcount, ensuring that costs remain proportionate to growth.”

Balancing security, governance, and business agility

Committed to responsible practices, this industry leader prioritizes secure and trustworthy technology for its customers who rely on its solutions. “Balancing business agility with governance is a constant challenge," said the CISO. "There’s always a natural push and pull, which I believe is healthy—but achieving the right balance is delicate.”

Protecting critical workflows without impacting productivity

For the organization, email is much more than just a communication tool. “Email plays a critical role in our engineering workflows and is fundamental to how we build our products.” Because of this, the company is extremely cautious about implementing any solution that could introduce friction or disrupt productivity. “There is zero tolerance for disruption, which is why we take a deliberate and methodical approach when evaluating, selecting, and deploying our tools and solutions,” he said.  

More than a vendor: A security partner invested in success

To ensure an optimal security infrastructure, the enterprise security team regularly evaluates market technologies to their existing solutions. With the rapidly evolving threat landscape, the CISO said they “wanted to validate whether we still had best-in-class protection and the right controls in place to secure our organization. It was about assessing whether we could do better in our ongoing effort to fine-tuning our approach to achieve the best possible outcome.”

The team evaluated 15 different email security vendors based on the following criteria:

  1. Efficacy to detect threats
  2. Ability to integrate with existing tooling
  3. Ease of use
  4. A vendor’s approach to partnership  

They initially narrowed the list to five vendors, conducting demo sessions for deeper evaluations before selecting three finalists for a proof of value (POV). “We analyzed actual malicious emails with each vendor to assess the accuracy of their detections, allowing for an objective comparison,” said the CISO. Through this rigorous process, the Darktrace / EMAIL security solution emerged as the best fit for their business. “Darktrace’s product performed well and showed a genuine commitment to partnering with us in the long-term to ensure our success.”

The team objectively understood where there were gaps across the different vendors, where they were strong, and where they could use improvement. “Based on the analysis, we knew that Darktrace / EMAIL could deliver as the data supported it, in our specific use cases.  

Partnership, integrity and respect

Throughout the evaluation process, the importance of partnership and mutual respect remained an essential factor to the CISO. “I wanted a company we could develop a long-term strategic partnership with, one that could extend far deeper than just email.” A key factor in choosing Darktrace was the commitment and engagement of its team at every level of the organization. “Darktrace showed integrity, patience and a genuine investment in building a strong relationship with my team.  That's why we're here today.”

“Together, we've delivered some fantastic outcomes”

For the organization, Darktrace / EMAIL has played a crucial role in reducing risk, empowering analysts, and enabling a lean, effective security strategy. “Together, we've delivered some fantastic outcomes,” said the CISO.  

Reducing risk. Empowering analysts

“Within that first month, we saw a 75% drop in suspicious emails that that required manual review, which reduced the time my team spent analyzing and investigating by 45 hours per month,” said the CISO. The security team values Darktrace / EMAIL not only for its ease of use but also for the time it frees up for more meaningful work. “Giving my team the opportunity to tackle complex challenges they enjoy and find more stimulating is important to me.” As they continue to fine-tune and optimize balance levels within Darktrace / EMAIL, he expects even greater efficiency gains in the coming months.

Maximizing protection while staying lean

It’s important for the security group to be proportionate with their spending, said the CISO. “It's all about what is enough security to enable the business. And that means, as our organization grows, it's important that we are as lean and as efficient as possible to deliver the best outcomes for the business.”  Embracing an AI-powered automated approach is an essential component to achieving that goal. By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on more strategic and proactive initiatives that enable the business.  

Protecting employees from advanced social engineering threats

Recently, Darktrace detected a malicious email targeting an employee, disguised as a spoofed Microsoft SharePoint and Teams website. What made this attack particularly sophisticated was its personalization — it impersonated the school where the employee’s family member attended. Unlike mass malicious emails sent to thousands of people, this was a highly targeted attack, leveraging advanced social engineering tactics to exploit connections within the education system and between family members.  

Protecting without disrupting

A seamless migration is often overlooked but is critical to success for any organization, said the CISO. With a wide ecosystem of partners, email is a highly visible, business-critical function for the organization — "any friction or downtime would have an immediate impact and could throttle the entire business,” he said. However, the transition from their previous solution to Darktrace / EMAIL was exceptionally smooth. “No one realized we changed providers because there was no disruption — no incidents at all. I cannot emphasize just how important that is when I'm trying to position our security organization as an enabling function for the business that protects and reduces risk without adding friction.”

A security partnership for the future

“To survive as a business over the next few years, adopting AI is no longer optional—it’s essential,” said the CISO. However, with the cybersecurity market becoming increasingly saturated, selecting the right solutions and vendors can be overwhelming. He stresses the importance of choosing strategic partners who not only deliver the outcomes you need, but also deeply understand your organization’s unique environment. “You’re only as strong as your partners. Technology innovation and the cybersecurity market are always changing.  At some point every solution will face a challenge—it’s inevitable. The differentiator will be how people respond when that happens.”  

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