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March 24, 2020

Securing Operational Technology in Remote Working Conditions

Remote work poses new challenges for cybersecurity professionals. Use these tips to secure your operational technology (OT) in remote working conditions.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
David Masson
VP, Field CISO
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24
Mar 2020

Remote work poses new challenges

As organizations rapidly transition to remote working, security professionals tasked with defending critical infrastructure and OT systems are faced with a broad set of challenges. New business measures, many of which were enacted overnight, have introduced risks to OT environments that can be safety-critical. This blog post summarizes the emerging vulnerabilities and offers advice for OT security professionals to stay secure under these evolving and dynamic business conditions.

Remote access

Under new business pressures, operators and engineers are being granted levels of remote access that were previously considered unacceptable risks. Remote access to OT networks has always been a significant threat vector, whether the intended users are company staff or third-party contractors and vendors. Compromised remote access can serve as a launching point for many other malicious or dangerously misguided activities – something referred to many times in the recently released MITRE ATT&CK for ICS matrix under the ‘Initial Access’ and ‘Lateral Movement’ sections. This is especially true in the current period of sweeping and sudden changes in working practices, where staff may not have been trained in advance and static cyber defenses have to be rapidly adjusted. The potential for new oversights and mistakes is at an all-time high.

Many OT security architectures heavily rely on a ‘defense-in-depth’ approach, which involves building multiple layers of defense outside the core OT functions. This has always been vulnerable to a dedicated attacker or an effective worm malware. However, recent measures have seen a rapid escalation in the most dangerous form of remote access, which likely emerges within most of those defensive layers – and without the long planning process that would usually be followed in preparation.

These changes open the door to new vulnerabilities at a time when industrial environments are already experiencing significant operator resource problems. Remote access is not efficient, which means these organizations will already be struggling. Asking these organizations to also take on new security responsibilities, that take time to put in place and facilitate, hugely exacerbates the problem.

Convergence with IT

This transition to remote access exposes some of the longer-term security challenges faced by teams overseeing industrial environments. This includes the historical trend of IT hardware, operating systems, and services invading OT networks for financial efficiency without being suitable for the availability-first environment – hence the difficulty of maintaining up-to-date patching.

The increasing interconnectivity of OT and IT means that defending against an attack on the operational side, whether intentional or as collateral damage, has become of paramount importance. Vulnerable OT equipment is often used as a gateway for a more pernicious attack on the network, and in equal measure, attacks that start in the corporate IT system can result in disruption to physical operations – causing catastrophic losses to production.

Supply chain risk

Physically establishing a test environment may be impossible given the current circumstances, and yet the production environment has to keep running. This may again result in a lower level of testing than was previously acceptable, as well as opening up another vector of attack through the supply chain – as pre-infected hardware and malware can appear directly within the production environment.

In these conditions, carrying out risk and security reviews for all vendors and the products they are purchasing has never been more important. Additional reviews and monitoring of any outsourced or open-sourced components will be critical to mitigate against supply chain risk – but these precautions may be neglected due to current business environments and policies.

An overnight change

The sudden shift in working practices will also expose the limitations of staff training – for example, in what they are supposed to be doing and not doing over remote access. Taken away from the secure environment normally supported by a location in a physical HQ, security professionals and OT engineers will now be working within their own home networks, which invariably will not be as secure as the working environment. The required level of education cannot be rolled out over this short timeframe. As well-meaning employees seek to urgently resolve business obstacles, protocol will inevitably be breached.

Further, sudden changes in static security like firewall rules are destabilizing, and more likely to have errors and unwanted permissions. Alterations to OT systems, in particular safety-critical processes, take enormous forward planning, and it is extremely rare for them to have to take place because of sudden and fundamental change.

Mitigating the risks

The transition to remote working means OT security teams will have to be able to better investigate security incidents without being onsite. This means a marked improvement in visibility and forensic capabilities is required.

The limitations of traditional security tools reliant on rules and signatures of previously identified threats will be thrown into the spotlight under the current circumstances. Organizations will instead need to move to more flexible security platforms that can adapt to sudden business changes. Hundreds of organizations have turned to cyber AI as an ally in enhancing their defense strategy to combat these OT challenges. AI is particularly suited to supporting security teams in this new set of dynamic conditions due to three key features:

  • The detection capability is consistent across both OT and IT technologies. These are always intermingled in real OT networks, but significant remote access increases the presence of more traditionally IT services and risks.
  • Its unsupervised machine learning core does not require extensive manual configuration or maintenance. This is particularly crucial at a time when working practices have changed to generally less efficient methods, meaning human resources are now at a premium.
  • The Cyber AI Analyst advances both of the prior themes even further by automatically applying expert IT and OT analysis skills, saving human analysts large amounts of time on triage and investigation.

The Industrial Immune System can be installed within just one hour, allowing organizations to adapt to these sudden changes within the timeframe required. Darktrace is committed to helping its customers with their urgent cyber security needs at this time of rapid and sudden change.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
David Masson
VP, Field CISO

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June 2, 2026

Stopping Stealth Attacks with Precision: How Núclea Prevented a Breach Without Disruption

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Núclea is a Brazilian data and technology company that supports the country’s financial system by delivering digital services exclusively to banks and financial institutions. Operating in an environment where trust, availability, and data integrity are critical, the company faces a threat landscape that has evolved rapidly—particularly with the rise of AI-driven cyberattacks.

Brazil has experienced a wave of successful cyber incidents targeting financial institutions, many of them enabled by insiders or compromised credentials. The result was a noticeable shift in attacker strategy: instead of focusing on end customers, threat actors began targeting the institutions and platforms that underpin the financial ecosystem itself.

“Attacks became far more directed and contextual,” explains Guilherme, who leads incident response within Núclea’s security platform engineering team. “They weren’t noisy or obviously malicious—they were precise, patient, and designed to blend into normal operations.”

That precision was on full display in January 2026, when Núclea faced one of the most convincing phishing attacks the team had seen.

A real attack, built on trust and context

The attack began with a seemingly routine email.

It was sent from a real Brazilian government institution, using legitimate infrastructure and valid credentials that were later confirmed to have been compromised. Núclea had an established, ongoing relationship with this organization, and the email’s language, tone, and subject matter aligned perfectly with the type of communication the recipient team handled every day.

Attached to the email was a PDF document containing content that looked entirely legitimate.

The problem? A single URL embedded inside that PDF.

“The message itself was correct. The sender was real. The context was familiar. Even the document content made sense,” Guilherme explains. “There was just one small element that didn’t belong.”

That small detail was enough to initiate a full attack chain.

What the attackers were trying to do

If clicked, the URL would have downloaded a malicious payload designed to:

  • Collect information about the user and device
  • Identify where the system was located within the financial ecosystem
  • Install remote access tools to maintain control
  • Deploy an infostealer to extract sensitive data
  • Execute anti-forensic scripts to erase traces of the intrusion

In other words, it was a carefully engineered operation designed for persistence and stealth, not immediate disruption.

The attack also employed urgency—a classic social engineering technique. When the link didn’t open as expected, employees requested assistance from the security team, insisting the document was important and needed to be accessed quickly.

This is precisely the kind of scenario where traditional security tools struggle: almost everything about the interaction is legitimate.

Where Darktrace made the difference

Instead of blocking the entire message or relying on known indicators of compromise, Darktrace focused on behavioral context.

Darktrace recognized:

  • That the sending organization was normally trusted
  • That the communication pattern matched historical behavior
  • That the PDF content itself was not suspicious

But it also identified that the URL embedded within the document deviated from established behavioral patterns.

Rather than disrupting business operations, Darktrace took precise action: it rewrote the URL, preventing the malicious download while leaving the rest of the email untouched.

“When we analyzed it afterward, it became clear how dangerous the attack would have been,” says Guilherme. “But it never progressed—because Darktrace acted at exactly the right point.”

Subsequent forensic analysis confirmed the payload’s malicious intent. The attack never succeeded.

Precision over disruption

For Núclea, this incident reinforced a critical lesson: modern attacks don’t always look malicious—they hide within normal activity.

“What stands out to me is the precision,” Guilherme says. “Darktrace doesn’t rely on big, obvious signals. It’s effective in situations that fall outside the standard patterns we all know.”

Building resilience in a high trust ecosystem

For Núclea, cybersecurity is not just a defensive measure—it’s a business enabler.

Availability failures or successful breaches in the financial ecosystem can have immediate, large-scale consequences, from financial loss to reputational damage. Preventing those outcomes protects not just Núclea, but its partners and customers as well.

“Cyber resilience means keeping the business running—even under attack,” Guilherme explains. “And that requires people, processes, and technology working together.”

As AI continues to accelerate both attacks and defenses, the role of security is evolving. Precision, behavioral understanding, and intelligent automation are no longer optional—they’re essential.

“The easy days were yesterday,” Guilherme says. “The challenges ahead are bigger. We need to be prepared—internally and with partners that help us build resilience.”

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About the author
Mariana Pereira
VP, Field CISO

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June 1, 2026

Defend What You Trust: Stories from the Front Lines of Modern Cyber Defense

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Modern attacks don’t always announce themselves, follow obvious patterns, or rely on known malware. Often, they move quietly inside trusted systems, authenticated sessions, and everyday behavior.

They don’t break in. They blend in.

That’s why an AI-powered defense is essential. It turns invisible signals into actionable insights at a scale neither analysts nor traditional tools can achieve alone.

Confidence is creating risk

One of the most dangerous assumptions in cybersecurity today is that strong controls equal strong protection.

Multi-factor authentication (MFA), for example, is widely viewed as a foundational safeguard. But as the CISO for a professional sports organization explains, that confidence can be misplaced. “A lot of organizations assume that once you have MFA, those accounts are safe. That’s not true.”

In one instance, his team identified a sophisticated attack where a threat actor bypassed MFA entirely, not by breaking it, but by going around it. A user’s authenticated session was hijacked and re-used, allowing the attacker to impersonate them without triggering traditional controls.

“Darktrace picked up that a session had been re-injected by the hacker, and we were able to block it right away,” he explains.

Attackers anticipate what we miss

Even well-trained users can become entry points.

“An email bypassed our existing security tools,” shares the VP of IT at a U.S.-based risk management services provider.  “The user missed one signal and entered their credentials into a malicious site. That’s what the bad guys count on.”

The organization responded quickly, but not before damage was done. Crucially, this occurred while Darktrace was in “watch mode,” before autonomous response was fully enabled. “Darktrace would have seen that and shut it down immediately,” he notes.

Mistakes and oversights like misconfigurations, forgotten machines, and missed patches can create serious vulnerabilities.

The CIO of a utility services organization shares an instance when Darktrace detected a breach to a client’s network via their ZTNA VPN due to misconfigured MFA. “Darktrace alerted us and autonomously blocked the scanning, preventing what could have been a ransomware-type incident.”  

The most dangerous threats are already inside

The Head of Security at a global business services provider knows firsthand how blind spots can persist inside environments. His team uncovered evidence of dormant ransomware artifacts sitting unnoticed within a company’s environment ¬¬– long before modern detection was in place.

“During a routine file transfer, Darktrace flagged the suspicious activity, identified the ransomware, and immediately quarantined the server,” he recalls.  While the attack was never executed, the implication was significant: the risk existed long before it was finally detected.

Cyber threats are also successful because they take advantage of normal human behavior, exploiting moments of cognitive overload, urgency, and trust.

The Executive Director of IT and Business Applications at a pharmaceutical lab describes the time Darktrace flagged an employee logging into Microsoft 365 from Singapore, despite him being physically located in the U.S. Darktrace immediately cut off his access and within minutes revealed that the employee’s son was using a VPN to play a video game.

While the threat was benign, it demonstrated the strength of AI to use contextual information to detect threats other tools miss. The information also saved security analysts hours of investigation and minimized downtime for the employee. “That level of precision and speed isn’t just convenient, it’s game changing.”

“Unusual” behavior is the new red flag

Detecting modern threats requires an understanding of what “normal” looks like and recognizing when something subtly deviates.

One security leader  at an AI technology enterprise described a scenario in which an employee connected to a proxy service in China. The service itself was legitimate, and although traditional tools didn’t flag it, the behavior was unusual for that user specifically.

“That’s what Darktrace picked up on. The activity turned out to be benign, but without visibility into behavioral deviations, it could just as easily have been something more serious.”

AI shifts defense from reaction to anticipation

These stories point to a fundamental shift by cyber attackers, both tactically and strategically. Because traditional security tools were built to detect what’s already known, modern attacks are often:

  • Credential-based, not malware-based
  • Behavioral, not signature-based
  • Subtle, not overt

They may operate within the boundaries of what appears normal, exploiting what organizations trust, not what they block:

  • Trusted sessions
  • Legitimate services
  • Human error

This is where AI is changing the equation. Rather than relying on predefined rules or known threat signatures, AI can:

  • Establish a baseline of normal behavior
  • Detect subtle anomalies in real time
  • Act autonomously to contain potential threats

Resilience, not perfection, is the new security standard

As these frontline experiences show, the organizations that lead are those that move beyond reactive defense and embrace AI as a core part of their strategy.

It eliminates the blind spots and uncertainty, says the CISO of a professional sports organization. “If you lack visibility, you’re not managing risk, you’re assuming it. AI gives you the actionable insights needed to turn uncertainty into control.”

And it provides the speed and agility that are vital when seconds matter, says the Executive Director of IT and Business Applications. “When Darktrace alerted us at 3:00 am to a ransomware attack, it had already quarantined the affected systems, blocked the attacker’s access, and provided us with the critical details and time needed to investigate. That action likely saved us hundreds of thousands, if not millions, of dollars.”

The modern SOC has become a cornerstone of enterprise resilience, responsible for protecting data and operational continuity while enabling digital growth and innovation. For today’s security professional, that means success is no longer measured by what they keep out, but by what they protect: revenue, reputation, and trust.

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