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April 7, 2020

Four Ways Cyber-Criminals Fly Under the Radar

Learn how cyber criminals evade detection. Darktrace analyses the four ways they operate under the radar. Read here to stay vigilant against cyber attacks.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Oliver Rochford
Technical Director
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07
Apr 2020

The challenge of reliably attributing cyber-threats has amplified in recent years, as adversaries adopt a collection of techniques to ensure that even if their attacks are caught, they themselves escape detection and avoid punishment.

Detecting a threat is, of course, a very different technical challenge compared to tracing that activity back to a human operator. Nevertheless, at some point after the dust has settled, during the post-hoc incident analysis for example, someone somewhere may need to know who the suspects are. And in spite of all of our other advances, and also some recent successes in attributing offensive and cyber-criminal acts, only three out of every 100,000 cyber-crimes are prosecuted. Put simply, this is still an unsolved set of problems. Many of the successes we do have can be attributed more to operational security fails on the criminals’ end than any other active approaches. In fact, some recent trends have actually made reliable attribution even more challenging.

The four cyber-threat trends that make attribution difficult

There are four related trends in how threat-actors can procure and obtain attack capabilities that have resulted in an increase in complexity when attempting to reliably identify Tools, Techniques, and Procedures (TTPs) and attributing them to distinct threat-actors.

A Cybercrime-as-a-Service economy and supply chain allowing cyber-criminals to mix and match off the shelf offensive cyber capabilities.

Expansion of ‘Living off the Land’ (LoL) tool usage by threat-actors to evade traditional, signature-based security defenses, and to obfuscate their activity.

While Code Reuse has always existed in the hacker community, copying nation-state-grade attack code has recently become possible.

The barrier to entry for criminally motivated operators has been lowered, providing the means for less technical criminals, who are only limited by time and their imagination.

Figure 1: The four cyber-threat trends

Threat-actors can mix and match attack tools, creating attack stacks that can be tailored for a variety of campaigns.

Between a professional marketplace of cyber-crime tools and services, the increasing adoption of ‘Living off the Land’ techniques, and the reusing of code leaked from nation-state intelligence services, threat-actors with even the most limited technical ability can conduct highly sophisticated criminal campaigns. Prospective cyber-criminals now have four primary types of attack tools to choose from – with three of them brand new or greatly enhanced. Even more importantly, these threat-actors can mix and match attack tools, creating tactically flexible attack stacks that can be tailored for a variety of campaigns against a diverse set of victims.

Off the shelf attacks

The burgeoning and increasingly professional Cybercrime-as-a-Service market (estimated at $1.6B) provides a thriving marketplace of microservices, attack code, and attack platforms. Anyone with a motive and enough bitcoin and enthusiasm can become the next ‘cyber Don Corleone’. Many of these services offer dedicated account management and professional support 24 hours a day. The commercialization of the cyber-crime supply chain has raised the barrier to entry for Cybercrime-as-a-Service vendors, while at the same time lowering it for cyber-criminal operators.

Living off the Land

‘Living off the Land’ (LoL) and “malware-less” attacks have been on the rise for some time now. What makes these attack methods so dangerous is that they leverage standard operating system tools to conduct their nefarious business, making signature-based approaches that look for malware heuristics ineffective – including signature-based Intrusion Protection Systems.

These attacks in particular demonstrate the need for an approach to cyber security that goes beyond looking at what malware is being used. Rather than relying on static blacklists, security teams are instead turning to a more sophisticated approach that learns ‘normal’ for every user and device across an entire business. From that evolving baseline, this approach to defense can identify and contain anomalous activity indicative of a cyber-threat – all in real time.

Code reuse and repurpose

What is new, and unprecedented, is that cyber-criminals are gaining access to intelligence and nation-state grade attack code.

Hackers have always begged, borrowed, and stolen code from others, including attack code – just two notable examples include the Zeus trojan and RIG exploit kit code leaks that provided the code base for much of the current generation of threats. What is new and unprecedented is that, whether through malice or incompetence, cyber-criminals are gaining access to intelligence and nation-state grade attack code. The Shadowbroker leaks that resulted in Wannacry is one recent example of this trend, and one we expect to accelerate – especially with intelligence services actively outing each other’s methods.

Custom and bespoke techniques

The practice of hackers creating their own tools and researching their own exploits has a long and hallowed tradition, with headline-grabbing zero-days becoming more and more common. Nation-state actors in particular often make a distinction between attack operators and attack code developers, with the ability to request tailored and bespoke code and tools – not unlike the model that has been replicated in the Cybercrime-as-a-Service market. Even when developing custom tools, threat-actors frequently integrate code and exploits from other parties.

Figure 2: The four main attack tool types

When determining who is actually behind these attacks, though, what is most important is the ability to combine all four types of attack tools – this provides a further layer of obfuscation against methods that rely on pattern matching for detection whilst causing additional confusion for would-be investigators. An attacker can use any combination and variation of these tool types to create a different “Chimera” attack stack – making it that much more difficult to identify who is really the operator. Telling apart the operator from the Cybercrime-as-a-Service vendor, for example, is difficult when most of the TTPs that are evaluated are technical and derive from the tooling.

Figure 3: The TTP and Attribution Confusion Chain

Conclusion

As the challenge of attribution intensifies, our focus must turn to defending against cyber-attacks themselves.

The combination of the four threat trends outlined above has lowered the barrier to entry for criminally motivated operators. Less technical adversaries are now able to launch attacks at a speed and scale previously confined to the most organized and well-financed cyber-criminal rings. This change in circumstances has made attribution of offensive cyber activity drastically more complex, and it may be some time before the prosecution rate for cyber-crime gets good enough that it can act as a greater disincentive.

As the challenge of attribution intensifies, our focus must turn to defending against cyber-attacks themselves. You may not ever know who is attacking you, but if you can successfully thwart the full range of threats, new and old, your organization can continue to operate as normal.

Fortunately, defenders’ abilities to detect and respond to cyber-threats have significantly advanced in recent years, thanks to the latest developments in AI and machine learning. Over 3,500 organizations now rely on Cyber AI to detect and contain cyber-threats – whether attackers use pre-existing OS tools to masquerade their attacks or use bespoke and entirely new techniques to bypass rules and signatures. When a threat is identified, AI can respond autonomously by enforcing a user or device’s ‘pattern of life’, allowing ‘business as usual’ whilst ensuring the organization is protected from harm.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Oliver Rochford
Technical Director

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September 9, 2025

The benefits of bringing together network and email security

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In many organizations, network and email security operate in isolation. Each solution is tasked with defending its respective environment, even though both are facing the same advanced, multi-domain threats.  

This siloed approach overlooks a critical reality: email remains the most common vector for initiating cyber-attacks, while the network is the primary stage on which those attacks progress. Without direct integration between these two domains, organizations risk leaving blind spots that adversaries can exploit.  

A modern security strategy needs to unify email and network defenses, not just in name, but in how they share intelligence, conduct investigations, and coordinate response actions. Let’s take a look at how this joined-up approach delivers measurable technical, operational, and commercial benefits.

Technical advantages

Pre-alert intelligence: Gathering data before the threat strikes

Most security tools start working when something goes wrong – an unusual login, a flagged attachment, a confirmed compromise. But by then, attackers may already be a step ahead.

By unifying network and email security under a single AI platform (like the Darktrace Active AI Security Platform), you can analyze patterns across both environments in real time, even when there are no alerts. This ongoing monitoring builds a behavioral understanding of every user, device, and domain in your ecosystem.

That means when an email arrives from a suspicious domain, the system already knows whether that domain has appeared on your network before – and whether its behavior has been unusual. Likewise, when new network activity involves a domain first spotted in an email, it’s instantly placed in the right context.

This intelligence isn’t built on signatures or after-the-fact compromise indicators – it’s built on live behavioral baselines, giving your defenses the ability to flag threats before damage is done.

Alert-related intelligence: Connecting the dots in real time

Once an alert does fire, speed and context matter. The Darktrace Cyber AI Analyst can automatically investigate across both environments, piecing together network and email evidence into a single, cohesive incident.

Instead of leaving analysts to sift through fragmented logs, the AI links events like a phishing email to suspicious lateral movement on the recipient’s device, keeping the full attack chain intact. Investigations that might take hours – or even days – can be completed in minutes, with far fewer false positives to wade through.

This is more than a time-saver. It ensures defenders maintain visibility after the first sign of compromise, following the attacker as they pivot into network infrastructure, cloud services, or other targets. That cross-environment continuity is impossible to achieve with disconnected point solutions or siloed workflows.

Operational advantages

Streamlining SecOps across teams

In many organizations, email security is managed by IT, while network defense belongs to the SOC. The result? Critical information is scattered between tools and teams, creating blind spots just when you need clarity.

When email and network data flow into a single platform, everyone is working from the same source of truth. SOC analysts gain immediate visibility into email threats without opening another console or sending a request to another department. The IT team benefits from the SOC’s deeper investigative context.

The outcome is more than convenience: it’s faster, more informed decision-making across the board.

Reducing time-to-meaning and enabling faster response

A unified platform removes the need to manually correlate alerts between tools, reducing time-to-meaning for every incident. Built-in AI correlation instantly ties together related events, guiding analysts toward coordinated responses with higher confidence.

Instead of relying on manual SIEM rules or pre-built SOAR playbooks, the platform connects the dots in real time, and can even trigger autonomous response actions across both environments simultaneously. This ensures attacks are stopped before they can escalate, regardless of where they begin.

Commercial advantages

While purchasing “best-of-breed" for all your different tools might sound appealing, it often leads to a patchwork of solutions with overlapping costs and gaps in coverage. However good a “best-in-breed" email security solution might be in the email realm, it won't be truly effective without visibility across domains and an AI analyst piecing intelligence together. That’s why we think “best-in-suite" is the only “best-in-breed" approach that works – choosing a high-quality platform ensures that every new capability strengthens the whole system.  

On top of that, security budgets are under constant pressure. Managing separate vendors for email and network defense means juggling multiple contracts, negotiating different SLAs, and stitching together different support models.

With a single provider for both, procurement and vendor management become far simpler. You deal with one account team, one support channel, and one unified strategy for both environments. If you choose to layer on managed services, you get consistent expertise across your whole security footprint.

Even more importantly, an integrated AI platform sets the stage for growth. Once email and network are under the same roof, adding coverage for other attack surfaces – like cloud or identity – is straightforward. You’re building on the same architecture, not bolting on new point solutions that create more complexity.

Check out the white paper, The Modern Security Stack: Why Your NDR and Email Security Solutions Need to Work Together, to explore these benefits in more depth, with real-world examples and practical steps for unifying your defenses.

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About the author
Mikey Anderson
Product Marketing Manager, Network Detection & Response

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September 9, 2025

Unpacking the Salesloft Incident: Insights from Darktrace Observations

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Introduction

On August 26, 2025, Google Threat intelligence Group released a report detailing a widespread data theft campaign targeting the sales automation platform Salesloft, via compromised OAuth tokens used by the third-party Drift AI chat agent [1][2].  The attack has been attributed to the threat actor UNC6395 by Google Threat Intelligence and Mandiant [1].

The attack is believed to have begun in early August 2025 and continued through until mid-August 2025 [1], with the threat actor exporting significant volumes of data from multiple Salesforce instances [1]. Then sifting through this data for anything that could be used to compromise the victim’s environments such as access keys, tokens or passwords. This had led to Google Threat Intelligence Group assessing that the primary intent of the threat actor is credential harvesting, and later reporting that it was aware of in excess of 700 potentially impacted organizations [3].

Salesloft previously stated that, based on currently available data, customers that do not integrate with Salesforce are unaffected by this campaign [2]. However, on August 28, Google Threat Intelligence Group announced that “Based on new information identified by GTIG, the scope of this compromise is not exclusive to the Salesforce integration with Salesloft Drift and impacts other integrations” [2]. Google Threat Intelligence has since advised that any and all authentication tokens stored in or connected to the Drift platform be treated as potentially compromised [1].

This campaign demonstrates how attackers are increasingly exploiting trusted Software-as-a-Service (SaaS) integrations as a pathway into enterprise environment.

By abusing these integrations, threat actors were able to exfiltrate sensitive business data at scale, bypassing traditional security controls. Rather than relying on malware or obvious intrusion techniques, the adversaries leveraged legitimate credentials and API traffic that resembled legitimate Salesforce activity to achieve their goals. This type of activity is far harder to detect with conventional security tools, since it blends in with the daily noise of business operations.

The incident underscores the escalating significance of autonomous coverage within SaaS and third-party ecosystems. As businesses increasingly depend on interconnected platforms, visibility gaps become evident that cannot be managed by conventional perimeter and endpoint defenses.

By developing a behavioral comprehension of each organization's distinct use of cloud services, anomalies can be detected, such as logins from unexpected locations, unusually high volumes of API requests, or unusual document activity. These indications serve as an early alert system, even when intruders use legitimate tokens or accounts, enabling security teams to step in before extensive data exfiltration takes place

What happened?

The campaign is believed to have started on August 8, 2025, with malicious activity continuing until at least August 18. The threat actor, tracked as UNC6395, gained access via compromised OAuth tokens associated with Salesloft Drift integrations into Salesforce [1]. Once tokens were obtained, the attackers were able to issue large volumes of Salesforce API requests, exfiltrating sensitive customer and business data.

Initial Intrusion

The attackers first established access by abusing OAuth and refresh tokens from the Drift integration. These tokens gave them persistent access into Salesforce environments without requiring further authentication [1]. To expand their foothold, the threat actor also made use of TruffleHog [4], an open-source secrets scanner, to hunt for additional exposed credentials. Logs later revealed anomalous IAM updates, including unusual UpdateAccessKey activity, which suggested attempts to ensure long-term persistence and control within compromised accounts.

Internal Reconnaissance & Data Exfiltration

Once inside, the adversaries began exploring the Salesforce environments. They ran queries designed to pull sensitive data fields, focusing on objects such as Cases, Accounts, Users, and Opportunities [1]. At the same time, the attackers sifted through this information to identify secrets that could enable access to other systems, including AWS keys and Snowflake credentials [4]. This phase demonstrated the opportunistic nature of the campaign, with the actors looking for any data that could be repurposed for further compromise.

Lateral Movement

Salesloft and Mandiant investigations revealed that the threat actor also created at least one new user account in early September. Although follow-up activity linked to this account was limited, the creation itself suggested a persistence mechanism designed to survive remediation efforts. By maintaining a separate identity, the attackers ensured they could regain access even if their stolen OAuth tokens were revoked.

Accomplishing the mission

The data taken from Salesforce environments included valuable business records, which attackers used to harvest credentials and identify high-value targets. According to Mandiant, once the data was exfiltrated, the actors actively sifted through it to locate sensitive information that could be leveraged in future intrusions [1]. In response, Salesforce and Salesloft revoked OAuth tokens associated with Drift integrations on August 20 [1], a containment measure aimed at cutting off the attackers’ primary access channel and preventing further abuse.

How did the attack bypass the rest of the security stack?

The campaign effectively bypassed security measures by using legitimate credentials and OAuth tokens through the Salesloft Drift integration. This rendered traditional security defenses like endpoint protection and firewalls ineffective, as the activity appeared non-malicious [1]. The attackers blended into normal operations by using common user agents and making queries through the Salesforce API, which made their activity resemble legitimate integrations and scripts. This allowed them to operate undetected in the SaaS environment, exploiting the trust in third-party connections and highlighting the limitations of traditional detection controls.

Darktrace Coverage

Anomalous activities have been identified across multiple Darktrace deployments that appear associated with this campaign. This included two cases on customers based within the United States who had a Salesforce integration, where the pattern of activities was notably similar.

On August 17, Darktrace observed an account belonging to one of these customers logging in from the rare endpoint 208.68.36[.]90, while the user was seen active from another location. This IP is a known indicator of compromise (IoC) reported by open-source intelligence (OSINT) for the campaign [2].

Cyber AI Analyst Incident summarizing the suspicious login seen for the account.
Figure 1: Cyber AI Analyst Incident summarizing the suspicious login seen for the account.

The login event was associated with the application Drift, further connecting the events to this campaign.

Advanced Search logs showing the Application used to login.
Figure 2: Advanced Search logs showing the Application used to login.

Following the login, the actor initiated a high volume of Salesforce API requests using methods such as GET, POST, and DELETE. The GET requests targeted endpoints like /services/data/v57.0/query and /services/data/v57.0/sobjects/Case/describe, where the former is used to retrieve records based on a specific criterion, while the latter provides metadata for the Case object, including field names and data types [5,6].

Subsequently, a POST request to /services/data/v57.0/jobs/query was observed, likely to initiate a Bulk API query job for extracting large volumes of data from the Ingest Job endpoint [7,8].

Finally, a DELETE request to remove an ingestion job batch, possibly an attempt to obscure traces of prior data access or manipulation.

A case on another US-based customer took place a day later, on August 18. This again began with an account logging in from the rare IP 208.68.36[.]90 involving the application Drift. This was followed by Salesforce GET requests targeting the same endpoints as seen in the previous case, and then a POST to the Ingest Job endpoint and finally a DELETE request, all occurring within one minute of the initial suspicious login.

The chain of anomalous behaviors, including a suspicious login and delete request, resulted in Darktrace’s Autonomous Response capability suggesting a ‘Disable user’ action. However, the customer’s deployment configuration required manual confirmation for the action to take effect.

An example model alert for the user, triggered due to an anomalous API DELETE request.
Figure 3: An example model alert for the user, triggered due to an anomalous API DELETE request.
Figure 4: Model Alert Event Log showing various model alerts for the account that ultimately led to an Autonomous Response model being triggered.

Conclusion

In conclusion, this incident underscores the escalating risks of SaaS supply chain attacks, where third-party integrations can become avenues for attacks. It demonstrates how adversaries can exploit legitimate OAuth tokens and API traffic to circumvent traditional defenses. This emphasizes the necessity for constant monitoring of SaaS and cloud activity, beyond just endpoints and networks, while also reinforcing the significance of applying least privilege access and routinely reviewing OAuth permissions in cloud environments. Furthermore, it provides a wider perspective into the evolution of the threat landscape, shifting towards credential and token abuse as opposed to malware-driven compromise.

Credit to Emma Foulger (Global Threat Research Operations Lead), Calum Hall (Technical Content Researcher), Signe Zaharka (Principal Cyber Analyst), Min Kim (Senior Cyber Analyst), Nahisha Nobregas (Senior Cyber Analyst), Priya Thapa (Cyber Analyst)

Appendices

Darktrace Model Detections

·      SaaS / Access / Unusual External Source for SaaS Credential Use

·      SaaS / Compromise / Login From Rare Endpoint While User Is Active

·      SaaS / Compliance / Anomalous Salesforce API Event

·      SaaS / Unusual Activity / Multiple Unusual SaaS Activities

·      Antigena / SaaS / Antigena Unusual Activity Block

·      Antigena / SaaS / Antigena Suspicious Source Activity Block

Customers should consider integrating Salesforce with Darktrace where possible. These integrations allow better visibility and correlation to spot unusual behavior and possible threats.

IoC List

(IoC – Type)

·      208.68.36[.]90 – IP Address

References

1.     https://cloud.google.com/blog/topics/threat-intelligence/data-theft-salesforce-instances-via-salesloft-drift

2.     https://trust.salesloft.com/?uid=Drift+Security+Update%3ASalesforce+Integrations+%283%3A30PM+ET%29

3.     https://thehackernews.com/2025/08/salesloft-oauth-breach-via-drift-ai.html

4.     https://unit42.paloaltonetworks.com/threat-brief-compromised-salesforce-instances/

5.     https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_query.htm

6.     https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_sobject_describe.htm

7.     https://developer.salesforce.com/docs/atlas.en-us.api_asynch.meta/api_asynch/get_job_info.htm

8.     https://developer.salesforce.com/docs/atlas.en-us.api_asynch.meta/api_asynch/query_create_job.htm

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About the author
Emma Foulger
Global Threat Research Operations Lead
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