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May 8, 2024

How Empowering End Users can Improve Your Email Security and Decrease the Burden on the SOC

Most email security solutions either assume end-user reporting is of poor quality, so don’t prioritize it, or triage every user-reported email equally without any attempt to improve long-term efficiency. This blog explores how Darktrace aims to improve user reporting from the ground up, reducing the 90% falsely reported phishing and decreasing the load on security teams.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Carlos Gray
Senior Product Marketing Manager, Email
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08
May 2024

Why do we pay attention to the end user?

Every email security solution filters inbound mail, then typically hands over false positives and false negatives to the security team for manual triage. A crucial problem with this lifecycle is that it ignores the inevitability of end users being at the front line of any organization. Employees may receive point in time security awareness training, but it is rarely engaging or contextualized to their reality. While an employee may report a suspicious-looking email to the security team, they will rarely get to understand the outcome or impact of that decision. This means that the quality of reporting never improves, so the burden on the security team of triaging these emails – of which 90% are falsely reported – persists and grows with the business over time.

At Darktrace, we recognize that employees will always be on the front line of email security. That’s why we aim to improve end-user reporting from the ground up, reducing the overall number of emails needing triage and saving security team resource.

How does Darktrace improve the quality of end-user reporting?

Darktrace prioritizes improving users’ security awareness to increase the quality of end-user reporting from day one. We train users and optimize their experience, which in turn provides better detection. 

That starts with training and security awareness. Traditionally, organizations oblige employees to attend point-in-time training sessions which interrupt their daily work schedules. With Darktrace/Email, if a message contains some potentially suspicious markers but is most likely safe, Darktrace takes a specific action to neutralize the risky components and presents it to the user with a simple narrative explaining why certain elements have been held back. The user can then decide whether to report this email to the security team. 

AI shares its analysis in context and in real time at the moment a user is questioning an email
Figure 1: AI shares its analysis in context and in real time at the moment a user is questioning an email

The AI narrative gives the user context for why their specific email may carry risk, putting their security awareness training into practice. This creates an element of trust with the security solution, rather than viewing it as outside of daily workflows. Users may also receive a daily or weekly digest of their held emails and make a decision on whether to release or report them.  

Whatever the user’s existing workflow is for reporting emails, Darktrace/Email can integrate with it and improve its quality. Our add-in for Outlook gives users a fully optimized experience, allowing them to engage with the narratives for each email, as well as non-productive mail management. However, if teams want to integrate Darktrace into an existing workflow, it can analyze emails reported to an internal SOC mailbox, the native email provider’s 'Report Phish’ button, or the ‘Knowbe4’ button.

By empowering the user with contextual feedback on each unique email, we foster employee engagement and elevate both reporting quality and security awareness. In fact, 60% fewer benign emails are reported because of the extra context supplied by Darktrace to end users. The eventual report is then fed back to the detection algorithm, improving future decision-making.  

Reducing the amount of emails that reach the SOC

Out of the higher-quality emails that do end up being reported by users, the next step is to reduce the amount of emails that reach the SOC.   

Once a user reports an email, Darktrace will independently determine if the mail should be automatically remediated based on second level triage. Darktrace/Email’s Mailbox Security Assistant automates secondary triage by combining additional behavioral signals and the most advanced link analysis engine we have ever built. It detects 70% more sophisticated malicious phishing links by looking at an additional twenty times more context than at the primary analysis stage, revealing the hidden intent within interactive and dynamic webpages. This directly alleviates the burden of manual triage for security analysts.

Following this secondary triage the emails that are deemed worthy of security team attention are then passed over, resulting in a lower quantity and higher quality of emails for SOC manual triage.

Centralizing and speeding analysis for investigations

For those emails that are received by the SOC, Darktrace also helps to improve triage time for manual remediation.  

AI-generated narratives and automated remediation actions empower teams to fast-track manual triage and remediation, while still providing security analysts with the necessary depth. With live inbox view, security teams gain access to a centralized platform that combines intuitive search capabilities, Cyber AI Analyst reports, and mobile application access. With all security workflows consolidated within a unified interface, users can analyze and take remediation actions without the need to navigate multiple tools, such as e-discovery platforms – eliminating console hopping and accelerating incident response.

Our customers tell us that our AI allows them to go in-depth quickly for investigations, versus other solutions that only provide a high-level view.

Cyber AI Analyst provides a simple language narrative for each reported email, allowing teams to quickly understand why it may be suspicious
Figure 2: Cyber AI Analyst provides a simple language narrative for each reported email, allowing teams to quickly understand why it may be suspicious

Conclusion

Unlike our competitors, we believe that improving the quality of users’ experience is not only a nice-to-have, but a fundamental means for improving security. Any modern solution should consider end users as a key source of information as well as an opportunity for defense. Darktrace does both – optimizing the user experience as well as our AI learning from the user to augment detection.  

The benefits of empowering users are ultimately felt by the security team, who benefit from improved detection, a reduction in manual triage of benign emails, and faster investigation workflows.

Augmented end user reporting is just one of a range of features new to Darktrace/Email. Check out the latest Innovations to Darktrace/Email in our recent blog.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Carlos Gray
Senior Product Marketing Manager, Email

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November 26, 2025

CastleLoader & CastleRAT: Behind TAG150’s Modular Malware Delivery System

CastleLoader & CastleRAT: Behind TAG150’s Modular Malware Delivery SystemDefault blog imageDefault blog image

What is TAG-150?

TAG-150, a relatively new Malware-as-a-Service (MaaS) operator, has been active since March 2025, demonstrating rapid development and an expansive, evolving infrastructure designed to support its malicious operations. The group employs two custom malware families, CastleLoader and CastleRAT, to compromise target systems, with a primary focus on the United States [1]. TAG-150’s infrastructure included numerous victim-facing components, such as IP addresses and domains functioning as command-and-control (C2) servers associated with malware families like SecTopRAT and WarmCookie, in addition to CastleLoader and CastleRAT [2].

As of May 2025, CastleLoader alone had infected a reported 469 devices, underscoring the scale and sophistication of TAG-150’s campaign [1].

What are CastleLoader and CastleRAT?

CastleLoader is a loader malware, primarily designed to download and install additional malware, enabling chain infections across compromised systems [3]. TAG-150 employs a technique known as ClickFix, which uses deceptive domains that mimic document verification systems or browser update notifications to trick victims into executing malicious scripts. Furthermore, CastleLoader leverages fake GitHub repositories that impersonate legitimate tools as a distribution method, luring unsuspecting users into downloading and installing malware on their devices [4].

CastleRAT, meanwhile, is a remote access trojan (RAT) that serves as one of the primary payloads delivered by CastleLoader. Once deployed, CastleRAT grants attackers extensive control over the compromised system, enabling capabilities such as keylogging, screen capturing, and remote shell access.

TAG-150 leverages CastleLoader as its initial delivery mechanism, with CastleRAT acting as the main payload. This two-stage attack strategy enhances the resilience and effectiveness of their operations by separating the initial infection vector from the final payload deployment.

How are they deployed?

Castleloader uses code-obfuscation methods such as dead-code insertion and packing to hinder both static and dynamic analysis. After the payload is unpacked, it connects to its command-and-control server to retrieve and running additional, targeted components.

Its modular architecture enables it to function both as a delivery mechanism and a staging utility, allowing threat actors to decouple the initial infection from payload deployment. CastleLoader typically delivers its payloads as Portable Executables (PEs) containing embedded shellcode. This shellcode activates the loader’s core module, which then connects to the C2 server to retrieve and execute the next-stage malware.[6]

Following this, attackers deploy the ClickFix technique, impersonating legitimate software distribution platforms like Google Meet or browser update notifications. These deceptive sites trick victims into copying and executing PowerShell commands, thereby initiating the infection kill chain. [1]

When a user clicks on a spoofed Cloudflare “Verification Stepprompt, a background request is sent to a PHP script on the distribution domain (e.g., /s.php?an=0). The server’s response is then automatically copied to the user’s clipboard using the ‘unsecuredCopyToClipboard()’ function. [7].

The Python-based variant of CastleRAT, known as “PyNightShade,” has been engineered with stealth in mind, showing minimal detection across antivirus platforms [2]. As illustrated in Figure 1, PyNightShade communicates with the geolocation API service ip-api[.]com, demonstrating both request and response behavior

Packet Capture (PCAP) of PyNightShade, the Python-based variant of CastleRAT, communicating with the geolocation API service ip-api[.]com.
Figure 1: Packet Capture (PCAP) of PyNightShade, the Python-based variant of CastleRAT, communicating with the geolocation API service ip-api[.]com.

Darktrace Coverage

In mid-2025, Darktrace observed a range of anomalous activities across its customer base that appeared linked to CastleLoader, including the example below from a US based organization.

The activity began on June 26, when a device on the customer’s network was observed connecting to the IP address 173.44.141[.]89, a previously unseen IP for this network along with the use of multiple user agents, which was also rare for the user.  It was later determined that the IP address was a known indicator of compromise (IoC) associated with TAG-150’s CastleRAT and CastleLoader operations [2][5].

Figure 2: Darktrace’s detection of a device making unusual connections to the malicious endpoint 173.44.141[.]89.

The device was observed downloading two scripts from this endpoint, namely ‘/service/download/data_5x.bin’ and ‘/service/download/data_6x.bin’, which have both been linked to CastleLoader infections by open-source intelligence (OSINT) [8]. The archives contains embedded shellcode, which enables attackers to execute arbitrary code directly in memory, bypassing disk writes and making detection by endpoint detection and response (EDR) tools significantly more difficult [2].

 Darktrace’s detection of two scripts from the malicious endpoint.
Figure 3: Darktrace’s detection of two scripts from the malicious endpoint.

In addition to this, the affected device exhibited a high volume of internal connections to a broad range of endpoints, indicating potential scanning activity. Such behavior is often associated with reconnaissance efforts aimed at mapping internal infrastructure.

Darktrace / NETWORK correlated these behaviors and generated an Enhanced Monitoring model, a high-fidelity security model designed to detect activity consistent with the early stages of an attack. These high-priority models are continuously monitored and triaged by Darktrace’s Security Operations Center (SOC) as part of the Managed Threat Detection and Managed Detection & Response services, ensuring that subscribed customers are promptly alerted to emerging threats.

Darktrace detected an unusual ZIP file download alongside the anomalous script, followed by internal connectivity. This activity was correlated under an Enhanced Monitoring model.
Figure 4: Darktrace detected an unusual ZIP file download alongside the anomalous script, followed by internal connectivity. This activity was correlated under an Enhanced Monitoring model.

Darktrace Autonomous Response

Fortunately, Darktrace’s Autonomous Response capability was fully configured, enabling it to take immediate action against the offending device by blocking any further connections external to the malicious endpoint, 173.44.141[.]89. Additionally, Darktrace enforced a ‘group pattern of life’ on the device, restricting its behavior to match other devices in its peer group, ensuring it could not deviate from expected activity, while also blocking connections over 443, shutting down any unwanted internal scanning.

Figure 5: Actions performed by Darktrace’s Autonomous Response to contain the ongoing attack.

Conclusion

The rise of the MaaS ecosystem, coupled with attackers’ growing ability to customize tools and techniques for specific targets, is making intrusion prevention increasingly challenging for security teams. Many threat actors now leverage modular toolkits, dynamic infrastructure, and tailored payloads to evade static defenses and exploit even minor visibility gaps. In this instance, Darktrace demonstrated its capability to counter these evolving tactics by identifying early-stage attack chain behaviors such as network scanning and the initial infection attempt. Autonomous Response then blocked the CastleLoader IP delivering the malicious ZIP payload, halting the attack before escalation and protecting the organization from a potentially damaging multi-stage compromise

Credit to Ahmed Gardezi (Cyber Analyst) Tyler Rhea (Senior Cyber Analyst)
Edited by Ryan Traill (Analyst Content Lead)

Appendices

Darktrace Model Detections

  • Anomalous Connection / Unusual Internal Connections
  • Anomalous File / Zip or Gzip from Rare External Location
  • Anomalous File / Script from Rare External Location
  • Initial Attack Chain Activity (Enhanced Monitoring Model)

MITRE ATT&CK Mapping

  • T15588.001 - Resource Development – Malware
  • TG1599 – Defence Evasion – Network Boundary Bridging
  • T1046 – Discovery – Network Service Scanning
  • T1189 – Initial Access

List of IoCs
IoC - Type - Description + Confidence

  • 173.44.141[.]89 – IP – CastleLoader C2 Infrastructure
  • 173.44.141[.]89/service/download/data_5x.bin – URI – CastleLoader Script
  • 173.44.141[.]89/service/download/data_6x.bin – URI  - CastleLoader Script
  • wsc.zip – ZIP file – Possible Payload

References

[1] - https://blog.polyswarm.io/castleloader

[2] - https://www.recordedfuture.com/research/from-castleloader-to-castlerat-tag-150-advances-operations

[3] - https://www.pcrisk.com/removal-guides/34160-castleloader-malware

[4] - https://www.scworld.com/brief/malware-loader-castleloader-targets-devices-via-fake-github-clickfix-phishing

[5] https://www.virustotal.com/gui/ip-address/173.44.141.89/community

[6] https://thehackernews.com/2025/07/castleloader-malware-infects-469.html

[7] https://www.cryptika.com/new-castleloader-attack-using-cloudflare-themed-clickfix-technique-to-infect-windows-computers/

[8] https://www.cryptika.com/castlebot-malware-as-a-service-deploys-range-of-payloads-linked-to-ransomware-attacks/

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November 20, 2025

Managing OT Remote Access with Zero Trust Control & AI Driven Detection

managing OT remote access with zero trust control and ai driven detectionDefault blog imageDefault blog image

The shift toward IT-OT convergence

Recently, industrial environments have become more connected and dependent on external collaboration. As a result, truly air-gapped OT systems have become less of a reality, especially when working with OEM-managed assets, legacy equipment requiring remote diagnostics, or third-party integrators who routinely connect in.

This convergence, whether it’s driven by digital transformation mandates or operational efficiency goals, are making OT environments more connected, more automated, and more intertwined with IT systems. While this convergence opens new possibilities, it also exposes the environment to risks that traditional OT architectures were never designed to withstand.

The modernization gap and why visibility alone isn’t enough

The push toward modernization has introduced new technology into industrial environments, creating convergence between IT and OT environments, and resulting in a lack of visibility. However, regaining that visibility is just a starting point. Visibility only tells you what is connected, not how access should be governed. And this is where the divide between IT and OT becomes unavoidable.

Security strategies that work well in IT often fall short in OT, where even small missteps can lead to environmental risk, safety incidents, or costly disruptions. Add in mounting regulatory pressure to enforce secure access, enforce segmentation, and demonstrate accountability, and it becomes clear: visibility alone is no longer sufficient. What industrial environments need now is precision. They need control. And they need to implement both without interrupting operations. All this requires identity-based access controls, real-time session oversight, and continuous behavioral detection.

The risk of unmonitored remote access

This risk becomes most evident during critical moments, such as when an OEM needs urgent access to troubleshoot a malfunctioning asset.

Under that time pressure, access is often provisioned quickly with minimal verification, bypassing established processes. Once inside, there’s little to no real-time oversight of user actions whether they’re executing commands, changing configurations, or moving laterally across the network. These actions typically go unlogged or unnoticed until something breaks. At that point, teams are stuck piecing together fragmented logs or post-incident forensics, with no clear line of accountability.  

In environments where uptime is critical and safety is non-negotiable, this level of uncertainty simply isn’t sustainable.

The visibility gap: Who’s doing what, and when?

The fundamental issue we encounter is the disconnect between who has access and what they are doing with it.  

Traditional access management tools may validate credentials and restrict entry points, but they rarely provide real-time visibility into in-session activity. Even fewer can distinguish between expected vendor behavior and subtle signs of compromise, misuse or misconfiguration.  

As a result, OT and security teams are often left blind to the most critical part of the puzzle, intent and behavior.

Closing the gaps with zero trust controls and AI‑driven detection

Managing remote access in OT is no longer just about granting a connection, it’s about enforcing strict access parameters while continuously monitoring for abnormal behavior. This requires a two-pronged approach: precision access control, and intelligent, real-time detection.

Zero Trust access controls provide the foundation. By enforcing identity-based, just-in-time permissions, OT environments can ensure that vendors and remote users only access the systems they’re explicitly authorized to interact with, and only for the time they need. These controls should be granular enough to limit access down to specific devices, commands, or functions. By applying these principles consistently across the Purdue Model, organizations can eliminate reliance on catch-all VPN tunnels, jump servers, and brittle firewall exceptions that expose the environment to excess risk.

Access control is only one part of the equation

Darktrace / OT complements zero trust controls with continuous, AI-driven behavioral detection. Rather than relying on static rules or pre-defined signatures, Darktrace uses Self-Learning AI to build a live, evolving understanding of what’s “normal” in the environment, across every device, protocol, and user. This enables real-time detection of subtle misconfigurations, credential misuse, or lateral movement as they happen, not after the fact.

By correlating user identity and session activity with behavioral analytics, Darktrace gives organizations the full picture: who accessed which system, what actions they performed, how those actions compared to historical norms, and whether any deviations occurred. It eliminates guesswork around remote access sessions and replaces it with clear, contextual insight.

Importantly, Darktrace distinguishes between operational noise and true cyber-relevant anomalies. Unlike other tools that lump everything, from CVE alerts to routine activity, into a single stream, Darktrace separates legitimate remote access behavior from potential misuse or abuse. This means organizations can both audit access from a compliance standpoint and be confident that if a session is ever exploited, the misuse will be surfaced as a high-fidelity, cyber-relevant alert. This approach serves as a compensating control, ensuring that even if access is overextended or misused, the behavior is still visible and actionable.

If a session deviates from learned baselines, such as an unusual command sequence, new lateral movement path, or activity outside of scheduled hours, Darktrace can flag it immediately. These insights can be used to trigger manual investigation or automated enforcement actions, such as access revocation or session isolation, depending on policy.

This layered approach enables real-time decision-making, supports uninterrupted operations, and delivers complete accountability for all remote activity, without slowing down critical work or disrupting industrial workflows.

Where Zero Trust Access Meets AI‑Driven Oversight:

  • Granular Access Enforcement: Role-based, just-in-time access that aligns with Zero Trust principles and meets compliance expectations.
  • Context-Enriched Threat Detection: Self-Learning AI detects anomalous OT behavior in real time and ties threats to access events and user activity.
  • Automated Session Oversight: Behavioral anomalies can trigger alerting or automated controls, reducing time-to-contain while preserving uptime.
  • Full Visibility Across Purdue Layers: Correlated data connects remote access events with device-level behavior, spanning IT and OT layers.
  • Scalable, Passive Monitoring: Passive behavioral learning enables coverage across legacy systems and air-gapped environments, no signatures, agents, or intrusive scans required.

Complete security without compromise

We no longer have to choose between operational agility and security control, or between visibility and simplicity. A Zero Trust approach, reinforced by real-time AI detection, enables secure remote access that is both permission-aware and behavior-aware, tailored to the realities of industrial operations and scalable across diverse environments.

Because when it comes to protecting critical infrastructure, access without detection is a risk and detection without access control is incomplete.

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About the author
Pallavi Singh
Product Marketing Manager, OT Security & Compliance
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