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May 8, 2024

How Empowering End Users can Improve Your Email Security and Decrease the Burden on the SOC

Most email security solutions either assume end-user reporting is of poor quality, so don’t prioritize it, or triage every user-reported email equally without any attempt to improve long-term efficiency. This blog explores how Darktrace aims to improve user reporting from the ground up, reducing the 90% falsely reported phishing and decreasing the load on security teams.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Carlos Gray
Senior Product Marketing Manager, Email
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08
May 2024

Why do we pay attention to the end user?

Every email security solution filters inbound mail, then typically hands over false positives and false negatives to the security team for manual triage. A crucial problem with this lifecycle is that it ignores the inevitability of end users being at the front line of any organization. Employees may receive point in time security awareness training, but it is rarely engaging or contextualized to their reality. While an employee may report a suspicious-looking email to the security team, they will rarely get to understand the outcome or impact of that decision. This means that the quality of reporting never improves, so the burden on the security team of triaging these emails – of which 90% are falsely reported – persists and grows with the business over time.

At Darktrace, we recognize that employees will always be on the front line of email security. That’s why we aim to improve end-user reporting from the ground up, reducing the overall number of emails needing triage and saving security team resource.

How does Darktrace improve the quality of end-user reporting?

Darktrace prioritizes improving users’ security awareness to increase the quality of end-user reporting from day one. We train users and optimize their experience, which in turn provides better detection. 

That starts with training and security awareness. Traditionally, organizations oblige employees to attend point-in-time training sessions which interrupt their daily work schedules. With Darktrace/Email, if a message contains some potentially suspicious markers but is most likely safe, Darktrace takes a specific action to neutralize the risky components and presents it to the user with a simple narrative explaining why certain elements have been held back. The user can then decide whether to report this email to the security team. 

AI shares its analysis in context and in real time at the moment a user is questioning an email
Figure 1: AI shares its analysis in context and in real time at the moment a user is questioning an email

The AI narrative gives the user context for why their specific email may carry risk, putting their security awareness training into practice. This creates an element of trust with the security solution, rather than viewing it as outside of daily workflows. Users may also receive a daily or weekly digest of their held emails and make a decision on whether to release or report them.  

Whatever the user’s existing workflow is for reporting emails, Darktrace/Email can integrate with it and improve its quality. Our add-in for Outlook gives users a fully optimized experience, allowing them to engage with the narratives for each email, as well as non-productive mail management. However, if teams want to integrate Darktrace into an existing workflow, it can analyze emails reported to an internal SOC mailbox, the native email provider’s 'Report Phish’ button, or the ‘Knowbe4’ button.

By empowering the user with contextual feedback on each unique email, we foster employee engagement and elevate both reporting quality and security awareness. In fact, 60% fewer benign emails are reported because of the extra context supplied by Darktrace to end users. The eventual report is then fed back to the detection algorithm, improving future decision-making.  

Reducing the amount of emails that reach the SOC

Out of the higher-quality emails that do end up being reported by users, the next step is to reduce the amount of emails that reach the SOC.   

Once a user reports an email, Darktrace will independently determine if the mail should be automatically remediated based on second level triage. Darktrace/Email’s Mailbox Security Assistant automates secondary triage by combining additional behavioral signals and the most advanced link analysis engine we have ever built. It detects 70% more sophisticated malicious phishing links by looking at an additional twenty times more context than at the primary analysis stage, revealing the hidden intent within interactive and dynamic webpages. This directly alleviates the burden of manual triage for security analysts.

Following this secondary triage the emails that are deemed worthy of security team attention are then passed over, resulting in a lower quantity and higher quality of emails for SOC manual triage.

Centralizing and speeding analysis for investigations

For those emails that are received by the SOC, Darktrace also helps to improve triage time for manual remediation.  

AI-generated narratives and automated remediation actions empower teams to fast-track manual triage and remediation, while still providing security analysts with the necessary depth. With live inbox view, security teams gain access to a centralized platform that combines intuitive search capabilities, Cyber AI Analyst reports, and mobile application access. With all security workflows consolidated within a unified interface, users can analyze and take remediation actions without the need to navigate multiple tools, such as e-discovery platforms – eliminating console hopping and accelerating incident response.

Our customers tell us that our AI allows them to go in-depth quickly for investigations, versus other solutions that only provide a high-level view.

Cyber AI Analyst provides a simple language narrative for each reported email, allowing teams to quickly understand why it may be suspicious
Figure 2: Cyber AI Analyst provides a simple language narrative for each reported email, allowing teams to quickly understand why it may be suspicious

Conclusion

Unlike our competitors, we believe that improving the quality of users’ experience is not only a nice-to-have, but a fundamental means for improving security. Any modern solution should consider end users as a key source of information as well as an opportunity for defense. Darktrace does both – optimizing the user experience as well as our AI learning from the user to augment detection.  

The benefits of empowering users are ultimately felt by the security team, who benefit from improved detection, a reduction in manual triage of benign emails, and faster investigation workflows.

Augmented end user reporting is just one of a range of features new to Darktrace/Email. Check out the latest Innovations to Darktrace/Email in our recent blog.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Carlos Gray
Senior Product Marketing Manager, Email

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January 15, 2026

React2Shell Reflections: Cloud Insights, Finance Sector Impacts, and How Threat Actors Moved So Quickly

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Introduction

Last month’s disclosure of CVE 2025-55812, known as React2Shell, provided a reminder of how quickly modern threat actors can operationalize newly disclosed vulnerabilities, particularly in cloud-hosted environments.

The vulnerability was discovered on December 3, 2025, with a patch made available on the same day. Within 30 hours of the patch, a publicly available proof-of-concept emerged that could be used to exploit any vulnerable server. This short timeline meant many systems remained unpatched when attackers began actively exploiting the vulnerability.  

Darktrace researchers rapidly deployed a new honeypot to monitor exploitation of CVE 2025-55812 in the wild.

Within two minutes of deployment, Darktrace observed opportunistic attackers exploiting this unauthenticated remote code execution flaw in React Server Components, leveraging a single crafted request to gain control of exposed Next.js servers. Exploitation quickly progressed from reconnaissance to scripted payload delivery, HTTP beaconing, and cryptomining, underscoring how automation and pre‑positioned infrastructure by threat actors now compress the window between disclosure and active exploitation to mere hours.

For cloud‑native organizations, particularly those in the financial sector, where Darktrace observed the greatest impact, React2Shell highlights the growing disconnect between patch availability and attacker timelines, increasing the likelihood that even short delays in remediation can result in real‑world compromise.

Cloud insights

In contrast to traditional enterprise networks built around layered controls, cloud architectures are often intentionally internet-accessible by default. When vulnerabilities emerge in common application frameworks such as React and Next.js, attackers face minimal friction.  No phishing campaign, no credential theft, and no lateral movement are required; only an exposed service and exploitable condition.

The activity Darktrace observed during the React2shell intrusions reflects techniques that are familiar yet highly effective in cloud-based attacks. Attackers quickly pivot from an exposed internet-facing application to abusing the underlying cloud infrastructure, using automated exploitation to deploy secondary payloads at scale and ultimately act on their objectives, whether monetizing access through cryptomining or to burying themselves deeper in the environment for sustained persistence.

Cloud Case Study

In one incident, opportunistic attackers rapidly exploited an internet-facing Azure virtual machine (VM) running a Next.js application, abusing the React/next.js vulnerability to gain remote command execution within hours of the service becoming exposed. The compromise resulted in the staged deployment of a Go-based remote access trojan (RAT), followed by a series of cryptomining payloads such as XMrig.

Initial Access

Initial access appears to have originated from abused virtual private network (VPN) infrastructure, with the source IP (146.70.192[.]180) later identified as being associated with Surfshark

The IP address above is associated with VPN abuse leveraged for initial exploitation via Surfshark infrastructure.
Figure 1: The IP address above is associated with VPN abuse leveraged for initial exploitation via Surfshark infrastructure.

The use of commercial VPN exit nodes reflects a wider trend of opportunistic attackers leveraging low‑cost infrastructure to gain rapid, anonymous access.

Parent process telemetry later confirmed execution originated from the Next.js server, strongly indicating application-layer compromise rather than SSH brute force, misused credentials, or management-plane abuse.

Payload execution

Shortly after successful exploitation, Darktrace identified a suspicious file and subsequent execution. One of the first payloads retrieved was a binary masquerading as “vim”, a naming convention commonly used to evade casual inspection in Linux environments. This directly ties the payload execution to the compromised Next.js application process, reinforcing the hypothesis of exploit-driven access.

Command-and-Control (C2)

Network flow logs revealed outbound connections back to the same external IP involved in the inbound activity. From a defensive perspective, this pattern is significant as web servers typically receive inbound requests, and any persistent outbound callbacks — especially to the same IP — indicate likely post-exploitation control. In this case, a C2 detection model alert was raised approximately 90 minutes after the first indicators, reflecting the time required for sufficient behavioral evidence to confirm beaconing rather than benign application traffic.

Cryptominers deployment and re-exploitation

Following successful command execution within the compromised Next.js workload, the attackers rapidly transitioned to monetization by deploying cryptomining payloads. Microsoft Defender observed a shell command designed to fetch and execute a binary named “x” via either curl or wget, ensuring successful delivery regardless of which tooling was availability on the Azure VM.

The binary was written to /home/wasiluser/dashboard/x and subsequently executed, with open-source intelligence (OSINT) enrichment strongly suggesting it was a cryptominer consistent with XMRig‑style tooling. Later the same day, additional activity revealed the host downloading a static XMRig binary directly from GitHub and placing it in a hidden cache directory (/home/wasiluser/.cache/.sys/).

The use of trusted infrastructure and legitimate open‑source tooling indicates an opportunistic approach focused on reliability and speed. The repeated deployment of cryptominers strongly suggests re‑exploitation of the same vulnerable web application rather than reliance on traditional persistence mechanisms. This behavior is characteristic of cloud‑focused attacks, where publicly exposed workloads can be repeatedly compromised at scale more easily.

Financial sector spotlight

During the mass exploitation of React2Shell, Darktrace observed targeting by likely North Korean affiliated actors focused on financial organizations in the United Kingdom, Sweden, Spain, Portugal, Nigeria, Kenya, Qatar, and Chile.

The targeting of the financial sector is not unexpected, but the emergence of new Democratic People’s Republic of Korea (DPRK) tooling, including a Beavertail variant and EtherRat, a previously undocumented Linux implant, highlights the need for updated rules and signatures for organizations that rely on them.

EtherRAT uses Ethereum smart contracts for C2 resolution, polling every 500 milliseconds and employing five persistence mechanisms. It downloads its own Node.js runtime from nodejs[.]org and queries nine Ethereum RPC endpoints in parallel, selecting the majority response to determine its C2 URL. EtherRAT also overlaps with the Contagious Interview campaign, which has targeted blockchain developers since early 2025.

Read more finance‑sector insights in Darktrace’s white paper, The State of Cyber Security in the Finance Sector.

Threat actor behavior and speed

Darktrace’s honeypot was exploited just two minutes after coming online, demonstrating how automated scanning, pre-positioned infrastructure and staging, and C2 infrastructure traced back to “bulletproof” hosting reflects a mature, well‑resourced operational chain.

For financial organizations, particularly those operating cloud‑native platforms, digital asset services, or internet‑facing APIs, this activity demonstrates how rapidly geopolitical threat actors can weaponize newly disclosed vulnerabilities, turning short patching delays into strategic opportunities for long‑term access and financial gain. This underscores the need for a behavioral-anomaly-led security posture.

Credit to Nathaniel Jones (VP, Security & AI Strategy, Field CISO) and Mark Turner (Specialist Security Researcher)

Edited by Ryan Traill (Analyst Content Lead)

Appendices

Indicators of Compromise (IoCs)

146.70.192[.]180 – IP Address – Endpoint Associated with Surfshark

References

https://www.darktrace.com/resources/the-state-of-cybersecurity-in-the-finance-sector

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About the author
Nathaniel Jones
VP, Security & AI Strategy, Field CISO

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January 13, 2026

Runtime Is Where Cloud Security Really Counts: The Importance of Detection, Forensics and Real-Time Architecture Awareness

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Introduction: Shifting focus from prevention to runtime

Cloud security has spent the last decade focused on prevention; tightening configurations, scanning for vulnerabilities, and enforcing best practices through Cloud Native Application Protection Platforms (CNAPP). These capabilities remain essential, but they are not where cloud attacks happen.

Attacks happen at runtime: the dynamic, ephemeral, constantly changing execution layer where applications run, permissions are granted, identities act, and workloads communicate. This is also the layer where defenders traditionally have the least visibility and the least time to respond.

Today’s threat landscape demands a fundamental shift. Reducing cloud risk now requires moving beyond static posture and CNAPP only approaches and embracing realtime behavioral detection across workloads and identities, paired with the ability to automatically preserve forensic evidence. Defenders need a continuous, real-time understanding of what “normal” looks like in their cloud environments, and AI capable of processing massive data streams to surface deviations that signal emerging attacker behavior.

Runtime: The layer where attacks happen

Runtime is the cloud in motion — containers starting and stopping, serverless functions being called, IAM roles being assumed, workloads auto scaling, and data flowing across hundreds of services. It’s also where attackers:

  • Weaponize stolen credentials
  • Escalate privileges
  • Pivot programmatically
  • Deploy malicious compute
  • Manipulate or exfiltrate data

The challenge is complex: runtime evidence is ephemeral. Containers vanish; critical process data disappears in seconds. By the time a human analyst begins investigating, the detail required to understand and respond to the alert, often is already gone. This volatility makes runtime the hardest layer to monitor, and the most important one to secure.

What Darktrace / CLOUD Brings to Runtime Defence

Darktrace / CLOUD is purpose-built for the cloud execution layer. It unifies the capabilities required to detect, contain, and understand attacks as they unfold, not hours or days later. Four elements define its value:

1. Behavioral, real-time detection

The platform learns normal activity across cloud services, identities, workloads, and data flows, then surfaces anomalies that signify real attacker behavior, even when no signature exists.

2. Automated forensic level artifact collection

The moment Darktrace detects a threat, it can automatically capture volatile forensic evidence; disk state, memory, logs, and process context, including from ephemeral resources. This preserves the truth of what happened before workloads terminate and evidence disappears.

3. AI-led investigation

Cyber AI Analyst assembles cloud behaviors into a coherent incident story, correlating identity activity, network flows, and Cloud workload behavior. Analysts no longer need to pivot across dashboards or reconstruct timelines manually.

4. Live architectural awareness

Darktrace continuously maps your cloud environment as it operates; including services, identities, connectivity, and data pathways. This real-time visibility makes anomalies clearer and investigations dramatically faster.

Together, these capabilities form a runtime-first security model.

Why CNAPP alone isn’t enough

CNAPP platforms excel at pre deployment checks all the way down to developer workstations, identifying misconfigurations, concerning permission combinations, vulnerable images, and risky infrastructure choices. But CNAPP’s breadth is also its limitation. CNAPP is about posture. Runtime defense is about behavior.

CNAPP tells you what could go wrong; runtime detection highlights what is going wrong right now.

It cannot preserve ephemeral evidence, correlate active behaviors across domains, or contain unfolding attacks with the precision and speed required during a real incident. Prevention remains essential, but prevention alone cannot stop an attacker who is already operating inside your cloud environment.

Real-world AWS Scenario: Why Runtime Monitoring Wins

A recent incident detected by Darktrace / CLOUD highlights how cloud compromises unfold, and why runtime visibility is non-negotiable. Each step below reflects detections that occur only when monitoring behavior in real time.

1. External Credential Use

Detection: Unusual external source for credential use: An attacker logs into a cloud account from a never-before-seen location, the earliest sign of account takeover.

2. AWS CLI Pivot

Detection: Unusual CLI activity: The attacker switches to programmatic access, issuing commands from a suspicious host to gain automation and stealth.

3. Credential Manipulation

Detection: Rare password reset: They reset or assign new passwords to establish persistence and bypass existing security controls.

4. Cloud Reconnaissance

Detection: Burst of resource discovery: The attacker enumerates buckets, roles, and services to map high value assets and plan next steps.

5. Privilege Escalation

Detection: Anomalous IAM update: Unauthorized policy updates or role changes grant the attacker elevated access or a backdoor.

6. Malicious Compute Deployment

Detection: Unusual EC2/Lambda/ECS creation: The attacker deploys compute resources for mining, lateral movement, or staging further tools.

7. Data Access or Tampering

Detection: Unusual S3 modifications: They alter S3 permissions or objects, often a prelude to data exfiltration or corruption.

Only some of these actions would appear in a posture scan, crucially after the fact.
Every one of these runtime detections is visible only through real-time behavioral monitoring while the attack is in progress.

The future of cloud security Is runtime-first

Cloud defense can no longer revolve solely around prevention. Modern attacks unfold in runtime, across a fast-changing mesh of workloads, services, and — critically — identities. To reduce risk, organizations must be able to detect, understand, and contain malicious activity as it happens, before ephemeral evidence disappears and before attacker's pivot across identity layers.

Darktrace / CLOUD delivers this shift by turning runtime, the most volatile and consequential layer in the cloud, into a fully defensible control point through unified visibility across behavior, workloads, and identities. It does this by providing:

  • Real-time behavior detection across workloads and identity activity
  • Autonomous response actions for rapid containment
  • Automated forensic level artifact preservation the moment events occur
  • AI-driven investigation that separates weak signals from true attacker patterns
  • Live cloud environment insight to understand context and impact instantly

Cloud security must evolve from securing what might go wrong to continuously understanding what is happening; in runtime, across identities, and at the speed attackers operate. Unifying runtime and identity visibility is how defenders regain the advantage.

[related-resource]

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About the author
Adam Stevens
Senior Director of Product, Cloud | Darktrace
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