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April 7, 2020

Four Ways Cyber-Criminals Fly Under the Radar

Learn how cyber criminals evade detection. Darktrace analyses the four ways they operate under the radar. Read here to stay vigilant against cyber attacks.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Oliver Rochford
Technical Director
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07
Apr 2020

The challenge of reliably attributing cyber-threats has amplified in recent years, as adversaries adopt a collection of techniques to ensure that even if their attacks are caught, they themselves escape detection and avoid punishment.

Detecting a threat is, of course, a very different technical challenge compared to tracing that activity back to a human operator. Nevertheless, at some point after the dust has settled, during the post-hoc incident analysis for example, someone somewhere may need to know who the suspects are. And in spite of all of our other advances, and also some recent successes in attributing offensive and cyber-criminal acts, only three out of every 100,000 cyber-crimes are prosecuted. Put simply, this is still an unsolved set of problems. Many of the successes we do have can be attributed more to operational security fails on the criminals’ end than any other active approaches. In fact, some recent trends have actually made reliable attribution even more challenging.

The four cyber-threat trends that make attribution difficult

There are four related trends in how threat-actors can procure and obtain attack capabilities that have resulted in an increase in complexity when attempting to reliably identify Tools, Techniques, and Procedures (TTPs) and attributing them to distinct threat-actors.

A Cybercrime-as-a-Service economy and supply chain allowing cyber-criminals to mix and match off the shelf offensive cyber capabilities.

Expansion of ‘Living off the Land’ (LoL) tool usage by threat-actors to evade traditional, signature-based security defenses, and to obfuscate their activity.

While Code Reuse has always existed in the hacker community, copying nation-state-grade attack code has recently become possible.

The barrier to entry for criminally motivated operators has been lowered, providing the means for less technical criminals, who are only limited by time and their imagination.

Figure 1: The four cyber-threat trends

Threat-actors can mix and match attack tools, creating attack stacks that can be tailored for a variety of campaigns.

Between a professional marketplace of cyber-crime tools and services, the increasing adoption of ‘Living off the Land’ techniques, and the reusing of code leaked from nation-state intelligence services, threat-actors with even the most limited technical ability can conduct highly sophisticated criminal campaigns. Prospective cyber-criminals now have four primary types of attack tools to choose from – with three of them brand new or greatly enhanced. Even more importantly, these threat-actors can mix and match attack tools, creating tactically flexible attack stacks that can be tailored for a variety of campaigns against a diverse set of victims.

Off the shelf attacks

The burgeoning and increasingly professional Cybercrime-as-a-Service market (estimated at $1.6B) provides a thriving marketplace of microservices, attack code, and attack platforms. Anyone with a motive and enough bitcoin and enthusiasm can become the next ‘cyber Don Corleone’. Many of these services offer dedicated account management and professional support 24 hours a day. The commercialization of the cyber-crime supply chain has raised the barrier to entry for Cybercrime-as-a-Service vendors, while at the same time lowering it for cyber-criminal operators.

Living off the Land

‘Living off the Land’ (LoL) and “malware-less” attacks have been on the rise for some time now. What makes these attack methods so dangerous is that they leverage standard operating system tools to conduct their nefarious business, making signature-based approaches that look for malware heuristics ineffective – including signature-based Intrusion Protection Systems.

These attacks in particular demonstrate the need for an approach to cyber security that goes beyond looking at what malware is being used. Rather than relying on static blacklists, security teams are instead turning to a more sophisticated approach that learns ‘normal’ for every user and device across an entire business. From that evolving baseline, this approach to defense can identify and contain anomalous activity indicative of a cyber-threat – all in real time.

Code reuse and repurpose

What is new, and unprecedented, is that cyber-criminals are gaining access to intelligence and nation-state grade attack code.

Hackers have always begged, borrowed, and stolen code from others, including attack code – just two notable examples include the Zeus trojan and RIG exploit kit code leaks that provided the code base for much of the current generation of threats. What is new and unprecedented is that, whether through malice or incompetence, cyber-criminals are gaining access to intelligence and nation-state grade attack code. The Shadowbroker leaks that resulted in Wannacry is one recent example of this trend, and one we expect to accelerate – especially with intelligence services actively outing each other’s methods.

Custom and bespoke techniques

The practice of hackers creating their own tools and researching their own exploits has a long and hallowed tradition, with headline-grabbing zero-days becoming more and more common. Nation-state actors in particular often make a distinction between attack operators and attack code developers, with the ability to request tailored and bespoke code and tools – not unlike the model that has been replicated in the Cybercrime-as-a-Service market. Even when developing custom tools, threat-actors frequently integrate code and exploits from other parties.

Figure 2: The four main attack tool types

When determining who is actually behind these attacks, though, what is most important is the ability to combine all four types of attack tools – this provides a further layer of obfuscation against methods that rely on pattern matching for detection whilst causing additional confusion for would-be investigators. An attacker can use any combination and variation of these tool types to create a different “Chimera” attack stack – making it that much more difficult to identify who is really the operator. Telling apart the operator from the Cybercrime-as-a-Service vendor, for example, is difficult when most of the TTPs that are evaluated are technical and derive from the tooling.

Figure 3: The TTP and Attribution Confusion Chain

Conclusion

As the challenge of attribution intensifies, our focus must turn to defending against cyber-attacks themselves.

The combination of the four threat trends outlined above has lowered the barrier to entry for criminally motivated operators. Less technical adversaries are now able to launch attacks at a speed and scale previously confined to the most organized and well-financed cyber-criminal rings. This change in circumstances has made attribution of offensive cyber activity drastically more complex, and it may be some time before the prosecution rate for cyber-crime gets good enough that it can act as a greater disincentive.

As the challenge of attribution intensifies, our focus must turn to defending against cyber-attacks themselves. You may not ever know who is attacking you, but if you can successfully thwart the full range of threats, new and old, your organization can continue to operate as normal.

Fortunately, defenders’ abilities to detect and respond to cyber-threats have significantly advanced in recent years, thanks to the latest developments in AI and machine learning. Over 3,500 organizations now rely on Cyber AI to detect and contain cyber-threats – whether attackers use pre-existing OS tools to masquerade their attacks or use bespoke and entirely new techniques to bypass rules and signatures. When a threat is identified, AI can respond autonomously by enforcing a user or device’s ‘pattern of life’, allowing ‘business as usual’ whilst ensuring the organization is protected from harm.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Oliver Rochford
Technical Director

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March 10, 2026

NetSupport RAT: How Legitimate Tools Can Be as Damaging as Malware

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What is NetSupport Manager?

NetSupport Manager is a legitimate IT tool used by system administrators for remote support, monitoring, and management. In use since 1989, NetSupport Manager enables users to remotely access and navigate systems across different platforms and operating systems [1].

What is NetSupport RAT?

Although NetSupport Manager is a legitimate tool that can be used by IT and security professionals, there has been a rising number of cases in which it is abused to gain unauthorized access to victim systems. This misuse has become so prevalent that, in recent years, security researchers have begun referring to NetSupport as a Remote Access Trojan (RAT), a term typically used for malware that enables a threat actor to remotely access or control an infected device [2][3][4].

NetSupport RAT activity summary

The initial stages of NetSupport RAT infection may vary depending on the source of the initial compromise. Using tactics such as the social engineering tactic ClickFix, threat actors attempt to trick users into inadvertently executing malicious PowerShell commands under the guise of resolving a non-existent issue or completing a fake CAPTCHA verification [5]. Other attack vectors such as phishing emails, fake browser updates, malicious websites, search engine optimization (SEO) poisoning, malvertising and drive-by downloads are also employed to direct users to fraudulent pages and fake reCAPTCHA verification checks, ultimately inducing them to execute malicious PowerShell commands [5][6][7]. This leads to the successful installation of NetSupport Manager on the compromised device, which is often placed in non-standard directories such as AppData, ProgramData, or Downloads [3][8].

Once installed, the adversary is able to gain remote access to the affected machine, monitor user activity, exfiltrate data, communicate with the command-and-control (C2) server, and maintain persistence [5]. External research has also highlighted that post-exploitation of NetSupport RAT has involved the additional download of malicious payloads [2][5].

Attack flow diagram highlighting key events across each phase of the attack phase
Figure 1: Attack flow diagram highlighting key events across each phase of the attack phase [2][5].

Darktrace coverage

In November of 2025, suspicious behavior indicative of the malicious abuse of NetSupport Manager was observed on multiple customers across Europe, the Middle East, and Africa (EMEA) and the Americas (AMS).

While open-source intelligence (OSINT) has reported that, in a recent campaign, a threat actor impersonated government entities to trick users in organizations in the Information Technology, Government and Financial Services sectors in Central Asia into downloading NetSupport Manager [8], approximately a third of Darktrace’s affected customers in November were based in the US while the rest were based in EMEA. This contrast underscores how widely NetSupport Manager is leveraged by threat actors and highlights its accessibility as an initial access tool.  

The Darktrace customers affected were in sectors including Information and Communication, Manufacturing and Arts, entertainment and recreation.

The ClickFix social engineering tactic typically used to distribute the NetSupport RAT is known to target multiple industries, including Technology, Manufacturing and Energy sectors [9]. It also reflects activity observed in the campaign targeting Central Asia, where the Information Technology sector was among those affected [8].

The prevalence of affected Education customers highlights NetSupport’s marketing focus on the Education sector [10]. This suggests that threat actors are also aware of this marketing strategy and have exploited the trust it creates to deploy NetSupport Manager and gain access to their targets’ systems. While the execution of the PowerShell commands that led to the installation of NetSupport Manager falls outside of Darktrace's purview in cases identified, Darktrace was still able to identify a pattern of devices making connections to multiple rare external domains and IP addresses associated with the NetSupport RAT, using a wide range of ports over the HTTP protocol. A full list of associated domains and IP addresses is provided in the Appendices of this blog.

Although OSINT identifies multiple malicious domains and IP addresses as used as C2 servers, signature-based detections of NetSupport RAT indicators of compromise (IoCs) may miss broader activity, as new malicious websites linked to the RAT continue to appear.

Darktrace’s anomaly‑based approach allows it to establish a normal ‘pattern of life’ for each device on a network and identify when behavior deviates from this baseline, enabling the detection of unusual activity even when it does not match known IoCs or tactics, techniques and procedures (TTPs).

In one customer environment in late 2025, Darktrace / NETWORK detected a device initiating new connections to the rare external endpoint, thetavaluemetrics[.]com (74.91.125[.]57), along with the use of a previously unseen user agent, which it recognized as highly unusual for the network.

Darktrace’s detection of HTTP POST requests to a suspicious URI and new user agent usage.
Figure 2: Darktrace’s detection of HTTP POST requests to a suspicious URI and new user agent usage.

Darktrace identified that user agent present in connections to this endpoint was the ‘NetSupport Manager/1.3’, initially suggesting legitimate NetSupport Manager activity. Subsequent investigation, however, revealed that the endpoint was in fact a malicious NetSupportRAT C2 endpoint [12]. Shortly after, Darktrace detected the same device performing HTTP POST requests to the URI fakeurl[.]htm. This pattern of activity is consistent with OSINT reporting that details communication between compromised devices and NetSupport Connectivity Gateways functioning as C2 servers [11].

Conclusion

As seen not only with NetSupport Manager but with any legitimate or open‑source software used by IT and security professionals, the legitimacy of a tool does not prevent it from being abused by threat actors. Open‑source software, especially tools with free or trial versions such as NetSupport Manager, remains readily accessible for malicious use, including network compromise. In an age where remote work is still prevalent, validating any anomalous use of software and remote management tools is essential to reducing opportunities for unauthorized access.

Darktrace’s anomaly‑based detection enables security teams to identify malicious use of legitimate tools, even when clear signatures or indicators of compromise are absent, helping to prevent further impact on a network.


Credit to George Kim (Analyst Consulting Lead – AMS), Anna Gilbertson (Senior Cyber Analyst)

Edited by Ryan Traill (Analyst Content Lead)

Appendices

Darktrace Model Alerts

·       Compromise / Suspicious HTTP and Anomalous Activity

·       Compromise / New User Agent and POST

·       Device / New User Agent

·       Anomalous Connection / New User Agent to IP Without Hostname

·       Anomalous Connection / Posting HTTP to IP Without Hostname

·       Anomalous Connection / Multiple Failed Connections to Rare Endpoint

·       Anomalous Connection / Application Protocol on Uncommon Port

·       Anomalous Connection / Multiple HTTP POSTs to Rare Hostname

·       Compromise / Beaconing Activity To External Rare

·       Compromise / HTTP Beaconing to Rare Destination

·       Compromise / Agent Beacon (Medium Period)

·       Compromise / Agent Beacon (Long Period)

·       Compromise / Quick and Regular Windows HTTP Beaconing

·       Compromise / Sustained TCP Beaconing Activity To Rare Endpoint

·       Compromise / POST and Beacon to Rare External

Indicators of Compromise (IoCs)

Indicator           Type     Description

/fakeurl.htm URI            NetSupportRAT C2 URI

thetavaluemetrics[.]com        Connection hostname              NetSupportRAT C2 Endpoint

westford-systems[.]icu            Connection hostname              NetSupportRAT C2 Endpoint

holonisz[.]com                Connection hostname              NetSupportRAT C2 Endpoint

heaveydutyl[.]com      Connection hostname              NetSupportRAT C2 Endpoint

nsgatetest1[.]digital   Connection hostname              NetSupportRAT C2 Endpoint

finalnovel[.]com            Connection hostname              NetSupportRAT C2 Endpoint

217.91.235[.]17              IP             NetSupportRAT C2 Endpoint

45.94.47[.]224                 IP             NetSupportRAT C2 Endpoint

74.91.125[.]57                 IP             NetSupportRAT C2 Endpoint

88.214.27[.]48                 IP             NetSupportRAT C2 Endpoint

104.21.40[.]75                 IP             NetSupportRAT C2 Endpoint

38.146.28[.]242              IP             NetSupportRAT C2 Endpoint

185.39.19[.]233              IP             NetSupportRAT C2 Endpoint

45.88.79[.]237                 IP             NetSupportRAT C2 Endpoint

141.98.11[.]224              IP             NetSupportRAT C2 Endpoint

88.214.27[.]166              IP             NetSupportRAT C2 Endpoint

107.158.128[.]84          IP             NetSupportRAT C2 Endpoint

87.120.93[.]98                 IP             Rhadamanthys C2 Endpoint

References

1.         https://mspalliance.com/netsupport-debuts-netsupport-24-7/

2.         https://blogs.vmware.com/security/2023/11/netsupport-rat-the-rat-king-returns.html

3.          https://redcanary.com/threat-detection-report/threats/netsupport-manager/

4.         https://www.elastic.co/guide/en/security/8.19/netsupport-manager-execution-from-an-unusual-path.html

5.          https://rewterz.com/threat-advisory/netsupport-rat-delivered-through-spoofed-verification-pages-active-iocs

6.           https://thehackernews.com/2025/11/new-evalusion-clickfix-campaign.html

7.         https://corelight.com/blog/detecting-netsupport-manager-abuse

8.         https://thehackernews.com/2025/11/bloody-wolf-expands-java-based.html

9.         https://unit42.paloaltonetworks.com/preventing-clickfix-attack-vector/

10.  https://www.netsupportsoftware.com/education-solutions/

11.  https://www.esentire.com/blog/unpacking-netsupport-rat-loaders-delivered-via-clickfix

  1. https://threatfox.abuse.ch/browse/malware/win.netsupportmanager_rat/
  2. https://www.virustotal.com/gui/url/5fe6936a69c786c9ded9f31ed1242c601cd64e1d90cecd8a7bb03182c47906c2

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About the author
George Kim
Analyst Consulting Lead – AMS

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March 5, 2026

Inside Cloud Compromise: Investigating Attacker Activity with Darktrace / Forensic Acquisition & Investigation

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Investigating cloud attacks with Darktrace/ Forensic Acquisition & Investigation

Darktrace / Forensic Acquisition & Investigation™ is the industry’s first truly automated forensic solution purpose-built for the cloud. This blog will demonstrate how an investigation can be carried out against a compromised cloud server in minutes, rather than hours or days.

The compromised server investigated in this case originates from Darktrace’s Cloudypots system, a global honeypot network designed to observe adversary activity in real time across a wide range of cloud services. Whenever an attacker successfully compromises one of these honeypots, a forensic copy of the virtual server's disk is preserved for later analysis. Using Forensic Acquisition & Investigation, analysts can then investigate further and obtain detailed insights into the compromise including complete attacker timelines and root cause analysis.

Forensic Acquisition & Investigation supports importing artifacts from a variety of sources, including EC2 instances, ECS, S3 buckets, and more. The Cloudypots system produces a raw disk image whenever an attack is detected and stores it in an S3 bucket. This allows the image to be directly imported into Forensic Acquisition & Investigation using the S3 bucket import option.

As Forensic Acquisition & Investigation runs cloud-natively, no additional configuration is required to add a specific S3 bucket. Analysts can browse and acquire forensic assets from any bucket that the configured IAM role is permitted to access. Operators can also add additional IAM credentials, including those from other cloud providers, to extend access across multiple cloud accounts and environments.

Figure 1: Forensic Acquisition & Investigation import screen.

Forensic Acquisition & Investigation then retrieves a copy of the file and automatically begins running the analysis pipeline on the artifact. This pipeline performs a full forensic analysis of the disk and builds a timeline of the activity that took place on the compromised asset. By leveraging Forensic Acquisition & Investigation’s cloud-native analysis system, this process condenses hour of manual work into just minutes.

Successful import of a forensic artifact and initiation of the analysis pipeline.
Figure 2: Successful import of a forensic artifact and initiation of the analysis pipeline.

Once processing is complete, the preserved artifact is visible in the Evidence tab, along with a summary of key information obtained during analysis, such as the compromised asset’s hostname, operating system, cloud provider, and key event count.

The Evidence overview showing the acquired disk image.
Figure 3: The Evidence overview showing the acquired disk image.

Clicking on the “Key events” field in the listing opens the timeline view, automatically filtered to show system- generated alarms.

The timeline provides a chronological record of every event that occurred on the system, derived from multiple sources, including:

  • Parsed log files such as the systemd journal, audit logs, application specific logs, and others.
  • Parsed history files such as .bash_history, allowing executed commands to be shown on the timeline.
  • File-specific events, such as files being created, accessed, modified, or executables being run, etc.

This approach allows timestamped information and events from multiple sources to be aggregated and parsed into a single, concise view, greatly simplifying the data review process.

Alarms are created for specific timeline events that match either a built-in system rule, curated by Darktrace’s Threat Research team or an operator-defined rule  created at the project level. These alarms help quickly filter out noise and highlight on events of interest, such as the creation of a file containing known malware, access to sensitive files like Amazon Web Service (AWS) credentials, suspicious arguments or commands, and more.

 The timeline view filtered to alarm_severity: “1” OR alarm_severity: “3”, showing only events that matched an alarm rule.
Figure 4: The timeline view filtered to alarm_severity: “1” OR alarm_severity: “3”, showing only events that matched an alarm rule.

In this case, several alarms were generated for suspicious Base64 arguments being passed to Selenium. Examining the event data, it appears the attacker spawned a Selenium Grid session with the following payload:

"request.payload": "[Capabilities {browserName: chrome, goog:chromeOptions: {args: [-cimport base64;exec(base64...], binary: /usr/bin/python3, extensions: []}, pageLoadStrategy: normal}]"

This is a common attack vector for Selenium Grid. The chromeOptions object is intended to specify arguments for how Google Chrome should be launched; however, in this case the attacker has abused the binary field to execute the Python3 binary instead of Chrome. Combined with the option to specify command-line arguments, the attacker can use Python3’s -c option to execute arbitrary Python code, in this instance, decoding and executing a Base64 payload.

Selenium’s logs truncate the Arguments field automatically, so an alternate method is required to retrieve the full payload. To do this, the search bar can be used to find all events that occurred around the same time as this flagged event.

Pivoting off the previous event by filtering the timeline to events within the same window using timestamp: [“2026-02-18T09:09:00Z” TO “2026-02-18T09:12:00Z”].
Figure 5: Pivoting off the previous event by filtering the timeline to events within the same window using timestamp: [“2026-02-18T09:09:00Z” TO “2026-02-18T09:12:00Z”].

Scrolling through the search results, an entry from Java’s systemd journal can be identified. This log contains the full, unaltered payload. GCHQ’s CyberChef can then be used to decode the Base64 data into the attacker’s script, which will ultimately be executed.

Decoding the attacker’s payload in CyberChef.
Figure 6: Decoding the attacker’s payload in CyberChef.

In this instance, the malware was identified as a variant of a campaign that has been previously documented in depth by Darktrace.

Investigating Perfctl Malware

This campaign deploys a malware sample known as ‘perfctl to the compromised host. The script executed by the attacker downloads a Go binary named “promocioni.php” from 200[.]4.115.1. Its functionality is consistent with previously documented perfctl samples, with only minor changes such as updated filenames and a new command-and-control (C2) domain.

Perfctl is a stealthy malware that has several systems designed  to evade detection. The main binary is packed with UPX, with the header intentionally tampered with to prevent unpacking using regular tools. The binary also avoids executing any malicious code if it detects debugging or tracing activity, or if artifacts left by earlier stages are missing.

To further aid its evasive capabilities, perfctl features a usermode rootkit using an LD preload. This causes dynamically linked executables to load perfctl’s rootkit payload before other system modules, allowing it to override functions, such as intercepting calls to list files and hiding output from the returned list. Perfctl uses this to hide its own files, as well as other files like the ld.so.preload file, preventing users from identifying that a rootkit is present in the first place.

This also makes it difficult to dynamically analyze, as even analysts aware of the rootkit will struggle to get around it due to its aggressiveness in hiding its components. A useful trick is to use the busybox-static utilities, which are statically linked and therefore immune to LD preloading.

Perfctl will attempt to use sudo to escalate its permissions to root if the user it was executed as has the required privileges. Failing this, it will attempt to exploit the vulnerability CVE-2021-4034.

Ultimately, perfctl will attempt to establish a C2 link via Tor and spawn an XMRig miner to mine the Monero cryptocurrency. The traffic to the mining pool is encapsulated within Tor to limit network detection of the mining traffic.

Darktrace’s Cloudypots system has observed 1,959 infections of the perfctl campaign across its honeypot network in the past year, making it one of the most aggressive campaigns seen by Darktrace.

Key takeaways

This blog has shown how Darktrace / Forensic Acquisition & Investigation equips defenders in the face of a real-world attacker campaign. By using this solution, organizations can acquire forensic evidence and investigate intrusions across multiple cloud resources and providers, enabling defenders to see the full picture of an intrusion on day one. Forensic Acquisition & Investigation’s patented data-processing system takes advantage of the cloud’s scale to rapidly process large amounts of data, allowing triage to take minutes, not hours.

Darktrace / Forensic Acquisition & Investigation is available as Software-as-a-Service (SaaS) but can also be deployed on-premises as a virtual application or natively in the cloud, providing flexibility between convenience and data sovereignty to suit any use case.

Support for acquiring traditional compute instances like EC2, as well as more exotic and newly targeted platforms such as ECS and Lambda, ensures that attacks taking advantage of Living-off-the-Cloud (LOTC) strategies can be triaged quickly and easily as part of incident response. As attackers continue to develop new techniques, the ability to investigate how they use cloud services to persist and pivot throughout an environment is just as important to triage as a single compromised EC2 instance.

Credit to Nathaniel Bill (Malware Research Engineer)

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About the author
Nathaniel Bill
Malware Research Engineer
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