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April 26, 2023

Gozi ISFB Malware Detection Insights and Analysis

Uncover how Gozi ISFB operates and how Darktrace’s detection capabilities help secure your systems against this versatile malware.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Torres
Cyber Analyst
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26
Apr 2023

Mirroring the overall growth of the cybersecurity landscape and the advancement of security tool capabilities, threat actors are continuously forced to keep pace. Today, threat actors are bringing novel malware into the wild, creating new attack vectors, and finding ways to avoid the detection of security tools. 

One notable example of a constantly adapting type of malware can be seen with banking trojans, a type of malware designed to steal confidential information, such as banking credentials, used by attackers for financial gain. Gozi-ISFB is a widespread banking trojan that has previously been referred to as ‘the malware with a thousand faces’ and, as it name might suggest, has been known under various names such as Gozi, Ursnif, Papras and Rovnix to list a few.

Between November 2022 and January 2023, a rise in Gozi-ISFB malware related activity was observed across Darktrace customer environments and was investigated by the Darktrace Threat Research team. Leveraging its Self-Learning AI, Darktrace was able to identify activity related to this banking trojan, regardless of the attack vectors or delivery methods utilized by threat actors.

We have moderate to high confidence that the series of activities observed is associated with Gozi-ISFB malware and high confidence in the indicators of compromise identified which are related to the post-compromise activities from Gozi-ISFB malware. 

Gozi-ISFB Background

The Gozi-ISFB malware was first observed in 2011, stemming from the source code of another family of malware, Gozi v1, which in turn borrowed source code from the Ursnif malware strain.  

Typically, the initial access payloads of Gozi-ISFB would require an endpoint to enable a macro on their device, subsequently allowing a pre-compiled executable file (.exe) to be gathered from an attacker-controlled server, and later executed on the target device.

However, researchers have recently observed Gozi-ISFB actors using additional and more advanced capabilities to gain access to organizations networks. These capabilities range from credential harvest, surveilling user keystrokes, diverting browser traffic from banking websites, remote desktop access, and the use of domain generation algorithms (DGA) to create command-and-control (C2) domains to avoid the detection and blocking of traditional security tools. 

Ultimately, the goal of Gozi-ISFB malware is to gather confidential information from infected devices by connecting to C2 servers and installing additional malware modules on the network. 

Darktrace Coverage of Gozi-ISFB 

Unlike traditional security approaches, Darktrace DETECT/Network™ can identify malicious activity because Darktrace models build an understanding of a device’s usual pattern of behavior, rather than using a static list of indicators of compromise (IoCs) or rules and signatures. As such, Darktrace is able to instantly detect compromised devices that deviate from their expected behavioral patterns, engaging in activity such as unusual SMB connections or connecting to newly created malicious endpoints or C2 infrastructure. In the event that Darktrace detects malicious activity, it would automatically trigger an alert, notifying the customer of an ongoing security concern. 

Regarding the Gozi-ISFB attack process, initial attack vectors commonly include targeted phishing campaigns, where the recipient would receive an email with an attached Microsoft Office document containing macros or a Zip archive file. Darktrace frequently observes malicious emails like this across the customer base and is able to autonomously detect and action them using Darktrace/Email™. In the following cases, the clients who had Darktrace/Email did not have evidence of compromise through their corporate email infrastructure, suggesting devices were likely compromised via the access of personal email accounts. In other cases, the customers did not have Darktrace/Email enabled on their networks.

Upon downloading and opening the malicious attachment included in the phishing email, the payload subsequently downloads an additional .exe or dynamic link library (DLL) onto the device. Following this download, the malware will ultimately begin to collect sensitive data from the infected device, before exfiltrating it to the C2 server associated with Gozi-ISFB. Darktrace was able to demonstrate and detect the retrieval of Gozi-ISFB malware, as well as subsequent malicious communication on multiple customer environments. 

In some attack chains observed, the infected device made SMB connections to the rare external endpoint ’62.173.138[.]28’ via port 445. Darktrace recognized that the device used unusual credentials for this destination endpoint and further identified it performing SMB reads on the share ‘\\62.173.138[.]28\Agenzia’. Darktrace also observed that the device downloaded the executable file ‘entrat.exe’ from this connection as can be seen in Figure 1.

Figure 1: Model breach event log showing an infected device making SMB read actions on the share ‘\\62.173.138[.]28\Agenzia’. Darktrace observed the device downloading the executable file ‘entrat.exe’ from this connection.

Subsequently, the device performed a separate SMB login to the same external endpoint using a credential identical to the device's name. Shortly after, the device performed a SMB directory query from the root share drive for the file path to the same endpoint. 

Figure 2:SMB directory query from the root share drive for the file path to the same endpoint, ’62.173.138[.]28’.

In Gozi-ISFB compromises investigated by the Threat Research team, Darktrace commonly observed model breaches for ‘Multiple HTTP POSTs to Rare Hostname’ and the use of the Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 10.0; Win64; x64)’ user agent. 

Devices were additionally observed making external connections over port 80 (TCP, HTTP) to endpoints associated with Gozi-ISFB. Regarding these connections, C2 communication was observed used configurations of URI path and resource file extension that claimed to be related to images within connections that were actually GET or POST request URIs. This is a commonly used tactic by threat actors to go under the radar and evade the detection of security teams.  

An example of this type of masqueraded URI can be seen below:

In another similar example investigated by the Threat Research team, Darktrace detected similar external connectivity associated with Gozi-ISFB malware. In this case, DETECT identified external connections to two separate hostnames, namely ‘gameindikdowd[.]ru’ and ‘jhgfdlkjhaoiu[.]su’,  both of which have been associated to Gozi-ISFB by OSINT sources. This specific detection included HTTP beaconing connections to endpoint, gameindikdowd[.]ru .

Details observed from this event: 

Destination IP: 134.0.118[.]203

Destination port: 80

ASN: AS197695 Domain names registrar REG.RU, Ltd

User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 10.0; Win64; x64

The same device later made anomalous HTTP POST requests to a known Gozi-ISFB endpoint, jhgfdlkjhaoiu[.]su. 

Details observed:

Destination port: 80

ASN: AS197695 Domain names registrar REG.RU, Ltd

User agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 10.0; Win64; x64

Figure 3: Packet Capture (PCAP) with the device conducting anomalous HTTP POST requests to a Gozi-ISFB related IOC, ‘jhgfdlkjhaoiu[.]su’.

Conclusions 

With constantly changing attack infrastructure and new methods of exploitation tested and leveraged hour upon hour, it is critical for security teams to employ tools that help them stay ahead of the curve to avoid critical damage from compromise.  

Faced with a notoriously adaptive malware strain like Gozi-ISFB, Darktrace demonstrated its ability to autonomously detect malicious activity based upon more than just known IoCs and attack vectors. Despite the multitude of different attack vectors utilized by threat actors, Darktrace was able to detect Gozi-ISFB activity at various stages of the kill chain using its anomaly-based detection to identify unusual activity or deviations from normal patterns of life. Using its Self-Learning AI, Darktrace successfully identified infected devices and brought them to the immediate attention of customer security teams, ultimately preventing infections from leading to further compromise.  

The Darktrace suite of products, including DETECT/Network, is uniquely placed to offer customers an unrivaled level of network security that can autonomously identify and respond to arising threats against their networks in real time, preventing suspicious activity from leading to damaging network compromises.

Credit to: Paul Jennings, Principal Analyst Consultant and the Threat Research Team

Appendices

List of IOCs

134.0.118[.]203 - IP Address - Gozi-ISFB C2 Endpoint

62.173.138[.]28 - IP Address - Gozi-ISFB  C2 Endpoint

45.130.147[.]89 - IP Address - Gozi-ISFB  C2 Endpoint

94.198.54[.]97 - IP Address - Gozi-ISFB C2 Endpoint

91.241.93[.]111 - IP Address - Gozi-ISFB  C2 Endpoint

89.108.76[.]56 - IP Address - Gozi-ISFB  C2 Endpoint

87.106.18[.]141 - IP Address - Gozi-ISFB  C2 Endpoint

35.205.61[.]67 - IP Address - Gozi-ISFB  C2 Endpoint

91.241.93[.]98 - IP Address - Gozi-ISFB  C2 Endpoint

62.173.147[.]64 - IP Address - Gozi-ISFB C2 Endpoint

146.70.113[.]161 - IP Address - Gozi-ISFB  C2 Endpoint 

iujdhsndjfks[.]ru - Hostname - Gozi-ISFB C2 Hostname

reggy505[.]ru - Hostname - Gozi-ISFB  C2 Hostname

apr[.]intoolkom[.]at - Hostname - Gozi-ISFB  C2 Hostname

jhgfdlkjhaoiu[.]su - Hostname - Gozi-ISFB  C2 Hostname

gameindikdowd[.]ru - Hostname - Gozi-ISFB  Hostname

chnkdgpopupser[.]at - Hostname – Gozi-ISFB C2 Hostname

denterdrigx[.]com - Hostname – Gozi-ISFB C2 Hostname

entrat.exe - Filename – Gozi-ISFB Related Filename

Darktrace Model Coverage

Anomalous Connection / Multiple HTTP POSTs to Rare Hostname

Anomalous Connection / Posting HTTP to IP Without Hostname

Anomalous Connection / New User Agent to IP Without Hostname

Compromise / Agent Beacon (Medium Period)

Anomalous File / Application File Read from Rare Endpoint

Device / Suspicious Domain

Mitre Attack and Mapping

Tactic: Application Layer Protocol: Web Protocols

Technique: T1071.001

Tactic: Drive-by Compromise

Technique: T1189

Tactic: Phishing: Spearphishing Link

Technique: T1566.002

Model Detection

Anomalous Connection / Multiple HTTP POSTs to Rare Hostname - T1071.001

Anomalous Connection / Posting HTTP to IP Without Hostname - T1071.001

Anomalous Connection / New User Agent to IP Without Hostname - T1071.001

Compromise / Agent Beacon (Medium Period) - T1071.001

Anomalous File / Application File Read from Rare Endpoint - N/A

Device / Suspicious Domain - T1189, T1566.002

References

https://threatfox.abuse.ch/browse/malware/win.isfb/

https://www.cisa.gov/news-events/cybersecurity-advisories/aa22-216a

https://www.fortinet.com/blog/threat-research/new-variant-of-ursnif-continuously-targeting-italy#:~:text=Ursnif%20(also%20known%20as%20Gozi,Italy%20over%20the%20past%20year

https://medium.com/csis-techblog/chapter-1-from-gozi-to-isfb-the-history-of-a-mythical-malware-family-82e592577fef

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Torres
Cyber Analyst

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May 26, 2026

The CIP-015 Countdown: What Utilities Should Be Doing Before October 2028

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CIP-015 what you need to know

The electric sector already knows CIP-015 is coming. The better question is whether utilities are using the time before October 1, 2028 to build an Internal Network Security Monitoring program that is defensible, auditable, and operationally useful.

I have spent most of my OT cybersecurity career around the power sector, from early NERC CIP program work as an asset owner, to consulting with utilities ranging from small municipalities and rural cooperatives to some of the largest power companies in the country, to now working with technology that helps organizations improve visibility and detection across IT and OT. One lesson has been consistent across all of those roles: compliance is not just about having a control in place. It is about being able to prove the control works.

That is where CIP-015 becomes important.

The standard is not simply asking utilities to deploy a tool inside the Electronic Security Perimeter and call the job done. CIP-015 is about improving the probability of detecting anomalous or unauthorized network activity so that organizations can improve response and recovery from an attack. That purpose is directly stated in the standard itself. (NERC)

The real work between now and October 2028 is not just buying technology. It is building an INSM capability that can collect the right data, detect meaningful activity, support evaluation, retain the right evidence, and protect that evidence from unauthorized deletion or modification.

Why CIP-015 exists

CIP-015 exists because perimeter security alone does not solve the internal visibility problem.

For years, many CIP controls have focused heavily on access management, segmentation, patching, logging, training, and other security practices that help reduce the likelihood of unauthorized access. Those controls still matter. But they do not fully answer what happens after an attacker, insider, compromised vendor account, misused credential, or malicious activity is already operating inside a trusted environment.

NERC’s technical rationale explains that Internal Network Security Monitoring focuses on the collection and analysis of network communications inside a “trust zone,” such as an ESP. In other words, CIP-015 is not only about defending the edge. It is about understanding what is happening inside the environment once traffic is already within the trusted zone. (NERC)

That is the internal visibility gap utilities need to close.

Why traditional security monitoring does not fully satisfy CIP-015

One mistake utilities should avoid is assuming that existing security event monitoring automatically solves CIP-015.

Many organizations already have logging programs tied to CIP-007, SIEM use cases, host-level security events, authentication logs, malware alerts, and incident response workflows. Those capabilities remain valuable, but they are not the same as Internal Network Security Monitoring.

Security event monitoring often tells you what happened on or to a system. INSM is intended to help show what is happening between systems, across network communications, devices, connections, and internal traffic patterns. That distinction is especially important in OT environments where adversaries may use legitimate pathways, valid credentials, native protocols, remote access, engineering workstations, or trusted systems to move inside the environment.

CIP-015 pushes utilities toward a different level of visibility: not just “did a system log something,” but “can we see and evaluate anomalous or unauthorized activity occurring inside the ESP?”

What CIP-015 requires

At a high level, CIP-015-1 requires three core capabilities.

Requirement R1: Monitoring internal network activity  

First, under Requirement R1, Responsible Entities must implement, using a risk-based rationale, network data feeds to monitor network activity, including connections, devices, and network communications. They must also implement one or more methods to detect anomalous network activity using those feeds, and one or more methods to evaluate detected anomalous activity to determine further actions.

Requirement R2: Retaining INSM data for investigations

Second, under Requirement R2, entities must retain INSM data associated with anomalous network activity at least until the related evaluation and action are complete. The standard also notes that entities are not required to retain INSM data that is not relevant to detected anomalous activity.

Requirement R3: Protecting monitoring data from tampering

Third, under Requirement R3, entities must protect INSM data collected for R1 and retained for R2 from unauthorized deletion or modification.

Those requirements may sound straightforward, but implementation is where the challenge begins.

What should utilities be asking themselves for CIP-015?

  • Where are we collecting network data inside the ESP, and why are those feeds defensible?
  • What methods are we using to detect anomalous network activity?
  • How do we distinguish meaningful anomalous behavior from normal operational change?
  • Who evaluates detections, and how are decisions documented?
  • What data is retained, and how is it protected from unauthorized deletion or modification?
  • Can we produce evidence that proves this process has worked over time?

Those answers matter because auditors will not be looking for marketing claims. They will be looking for evidence.

Why anomaly detection is central to CIP-015 compliance

One of the most important parts of CIP-015 is also one of the easiest to oversimplify: the word anomalous.

NERC’s technical rationale provides useful context. It explains that, as used in CIP-015, “anomalous” refers to unexpected, undesired, unusual, or undetermined network traffic. It also makes clear that the term does not refer to any single proprietary technology commonly marketed as “anomaly detection.”

Understanding static baselines vs true anomaly detection

A static baseline is not the same thing as meaningful anomaly detection. If a platform observes traffic for a limited period of time, assumes that observed behavior is “normal,” and then flags future deviations without deeper context, the result can be noisy, brittle, and operationally frustrating.

In real OT environments, “normal” is not fixed. Maintenance windows, vendor access, failovers, engineering changes, testing activity, backup jobs, and operational shifts can all change behavior. Detection has to keep learning and understand context. Otherwise, the organization may end up with alerts that are technically anomalous but not practically useful.

CIP-015 is not just about producing anomalies. It is about producing meaningful detections that can be evaluated, documented, and acted upon.

What should utilities consider when looking for anomaly detection tools

Some technologies were built around behavioral analysis and anomaly detection long before CIP-015 existed. What practitioners should look for is if the technology behind the phrase can identify meaningful deviations, provide context, reduce noise, and support the evaluation and evidence expectations of the standard.

Utilities should be cautious of vendor positioning that treats “anomaly” as a simple compliance keyword. This is especially important when evaluating tools historically built around signature-based, threat-based, or rule-based detection methods that are now being positioned as anomaly detection because CIP-015 uses the term.

A platform does not solve CIP-015 simply because it can baseline traffic or generate alerts when something changes.

The question is not: Can this tool create alerts?

The question is: Can this tool identify meaningful anomalous activity with enough context, prioritization, and evidence to support evaluation and response?

Why evidence and audit readiness matter for CIP-015

In NERC CIP, the control is only part of the story. Evidence is the part that proves the control existed, worked, and was followed.

That is why CIP-015 readiness should not be treated as a simple deployment project. It should be treated as a compliance operations and evidence program.

What auditors will expect utilities to prove

For R1, examples of evidence include documentation of network data feeds and the risk-based rationale for selecting them, anomalous network detection events, INSM configuration settings, communication baselines or other detection methods, methods used to evaluate anomalous activity, and actions taken in response to detected anomalies.

For R2, evidence may include documentation of the retention process, system configurations, or system-generated reports showing retention timelines sufficient to support evaluation. For R3, evidence may include documentation showing how INSM data is protected from unauthorized deletion or modification.

Common evidence gaps that can create compliance risk

If an entity implements a platform that generates noisy detections, lacks context, does not retain the right data, cannot demonstrate how data is protected, or cannot produce useful audit evidence, the issue may not become obvious until much later. By then, an organization may discover during an audit that it cannot prove what it thought it had implemented.

That is a bad place to be.

CIP evidence gaps can create exposure that goes back over time, not just to the day the audit finding is discovered. This is why utilities need to validate the process early. Do not wait until an audit cycle to find out whether your INSM approach can stand up to scrutiny.

How utilities should prepare for CIP-015 before 2028

October 2028 may sound far away, but in utility planning terms, it is not.

Utilities should already be moving through a structured readiness process.

Assessing internal network visibility across trusted environments

Start with scope. Identify the applicable High and Medium Impact BES Cyber Systems, the relevant ESPs, and the environments where INSM requirements will apply. Then map current visibility. Where do you already have useful network monitoring? Where are you relying mostly on logs, perimeter controls, or assumptions? Where do you have limited east-west visibility inside trusted environments?

Building a defensible network data feed strategy

Next, define the network data feed strategy. CIP-015 requires a risk-based rationale, so the organization should be able to explain why specific feeds were selected and how they support detection of anomalous activity across relevant connections, devices, and communications.

Validating anomaly detection workflows

Then validate the detection method. This is where utilities need to go deeper than vendor claims. Ask how the platform identifies anomalous activity. Ask how it reduces noise. Ask what context is provided for evaluation. Ask how it handles changes in normal operations. Ask what evidence is retained and how that evidence can be produced.

Testing evidence retention and protection processes

After that, build the evaluation workflow. Who reviews detections? How are anomalies classified as benign, abnormal but not suspicious, suspicious, or potentially malicious? When does an event move into CIP-008 incident response? What documentation is created during that process?

Finally, test evidence production. Utilities should be able to show detection records, configuration settings, evaluation notes, response actions, retention records, and data protection controls before an auditor asks for them.

Where Darktrace Fits into CIP-015

This is where technology matters, but only as part of the broader program.

Darktrace was built on self-learning anomaly detection long before CIP-015 created a new compliance driver around anomalous network activity. Its value is rooted in continuous behavioral understanding, multiple analytical techniques, and the ability to identify meaningful deviations across complex IT and OT environments. That matters because CIP-015 requires more than basic alerting. It requires detection that supports evaluation, evidence, and action.

This IT and OT visibility is especially important in power utility environments. High and Medium Impact environments are not made up only of industrial protocols and field devices. Control centers, operational workstations, engineering workstations, servers, remote access systems, domain services, printers, and other enterprise-class assets often sit inside or adjacent to critical operational environments. A useful INSM capability should understand a wide range of communications across both IT and OT, not only traditional industrial protocols like Modbus, DNP3, or IEC 61850.

That distinction matters because “protocol support” can mean very different things. Identifying that a protocol is present is not the same as performing deeper packet analysis that can provide behavioral context, richer protocol understanding, and meaningful detection across the communications actually used inside the environment. For CIP-015, utilities should be asking whether a platform can help evaluate activity across both enterprise and industrial communications, because real power utility environments are rarely “OT-only.”

This is also why utilities should look carefully at how vendors use the word “anomaly.” Some platforms were designed around behavioral understanding and anomaly detection long before CIP-015 created a new compliance driver. Others may now be adopting the language because the standard uses the term. The difference matters. Utilities should ask whether the platform’s detection approach is foundational to the technology, or simply a new label applied to existing signature-based, threat-based, or rule-based methods.

In OT environments, detection quality matters. Utilities do not need more noise. They need visibility into internal communications, confidence in what is normal, context when something changes, and prioritization that helps security and operations teams focus on what matters.

A strong INSM program should help utilities move from raw monitoring to operational confidence. It should support east-west visibility, better anomaly evaluation, defensible evidence retention, protection of monitoring data, and alignment between compliance and security outcomes.

That is the right way to think about CIP-015.

Not as “deploy a tool and move on.”But as “build a capability that can be trusted, operated, and proven.”

CIP-015 is about proving your INSM capability works

The CIP-015 countdown is real, but the countdown itself is not the whole story.

The real story is what utilities do with the time that remains.

Organizations that treat CIP-015 as a checkbox may be able to say they deployed something. But organizations that treat it as an opportunity to close the internal visibility gap will gain something much more valuable: better detection, better response, better evidence, and stronger operational resilience.

The question utilities should be asking now is not whether they can produce more alerts before October 2028.

The question is whether they can prove their INSM capability actually works.

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About the author
Jeffrey Macre
Principal Industrial Security Solutions Architect

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May 26, 2026

Journey of a Threat: How Multi-Layered AI Works in Darktrace / EMAIL

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Darktrace / EMAIL is an implementation of the Darktrace methodology – a multi-layered AI system built into a single product. As with other Darktrace products, Darktrace / EMAIL learns the expected behaviours of an organization and its employees to identify novel threats and anomalous activity.

The diagram below represents the architecture of Darktrace / EMAIL’s multi-layered AI: a structured visualization of how intelligence is built, step by step, from raw data to actionable insight. Each layer plays a distinct role, feeding into the next: collecting data, understanding behaviour, analysing intent, making decisions, and presenting clear outcomes.

It all starts with an email

In this blog, we’ll follow a malicious email as it passes through the Darktrace / EMAIL system, showing exactly what happens as it travels through each layer of the pyramid, from basic data extraction to AI-powered metric creation, and finally deciding on any autonomous actions.

Let’s take this example email. As an end-user, you can see that this is an obvious extortion attempt where an adversary is threatening legal action if money isn’t paid within 24 hours, but how does Darktrace figure that out?

Part 1: Data Gathering

Processing of an email begins on point-of-transit for all inbound, outbound, or lateral emails. The first step is to extract information directly. This includes taking information from the headers (such as sending and receiving addresses, sender IP address, routing, and authentication protocols), as well as extraction of raw HTML and CSS data from the email itself.

This directly extracted information only allows for immediate surface level analysis, such as identifying signature-based attacks (known malicious addresses / domains), but is insufficient for identifying novel threats, complex attacks, or potential email or vendor compromise. This is where Darktrace’s AI analysis shines.

In this example, the SPF, DKIM, and DMARC authentication all passed successfully, showing that even malicious emails can still bypass these signature-based checks. Even with this success, Darktrace will continue to analyse the email.

Diving deeper into the technical information, we can see further information extracted from the headers, including aggregations from the header information, historical calculations such as the frequency and volume of emails to and from a particular domain, and much more.

Part 2: Social Graphing

Social Graphing involves the analysis of sending and receiving behaviours of different mailboxes to create peer-groups. Mailboxes who often send and receive to and from the same mailboxes, or exhibit other correlated behaviours, will be clustered together using a collection of unsupervised AI clustering systems. These groups may represent uses in the same teams who perform similar activity, groups of external facing mailboxes which often receive unsolicited emails, or groups of VIP users (such as C-suite or executives).

Social graphing is an essential component of Darktrace’s pattern of life analysis. This clustering allows Darktrace to understand the responsibilities of individuals – for example, behaviours which are anomalous for one group of users may be completely expected of another group.

In our example, the email was sent to 3 different users within the organization. As part of the social graphing, an “Association Anomaly” is calculated which indicates the likelihood that these users would receive emails from this user or domain, based on historical patterns.

Part 3: Metric Calculation

Metrics are calculated for every email, representing more complex characteristics of an email which can’t be directly extracted. Darktrace / EMAIL features over 1000 unique metrics, calculated both algorithmically and using an ensemble of AI systems.

Algorithmically calculated (non-AI) metrics include further historical calculations, and counts of features such as code blocks, and hidden text, to name a few.

AI-driven metrics include Inducement Classification which uses Natural Language Processing to identify potential phishing, solicitation, or extortion attempts; Named Entity Recognition to identify PII and other sensitive data within an email to support Data Loss Prevention; and many more.

We can follow our example email through this process and view the outcome of these metric calculations. Looking at the language metrics for this email, we can see that our email has reported a high extortion inducement, along with identification of banking information and language indicating urgency.

Part 4: Evaluation and Combination Engine (models)

Once all metrics have been calculated for an email, it gets sent to an evaluation and combination engine where the metrics are compared against blocks of logic to determine if an email contains a threat. One key model which alerted for this example message was a model to tag and block extortion attempts.

Since our example email has a high inducement score for extortion, along the presence of a bitcoin wallet address in the message, this model alerts. When a model in the engine is activated, actions are taken – in this case adding a tag to the email to flag it as extortion in the console and hold the email to prevent it from reaching the end-user mailbox.

Part 5: Meta-Modelling and Actions

Once the models have been run, the actions are taken against the email. If the email hasn’t been blocked or held, this is the point where it will reach the end-user's mailbox.

In the Darktrace / EMAIL UI, all actions models which alerted for an email and actions taken as a result can be seen. At the top of this page, you can see the alert indicating an extortion attempt along with the action to hold the message.

Alongside this, a meta-classifier is used to calculate an overall anomaly score for each email, based on how much the email differs from the pattern of life for the user. The score of the email is boosted by any actions that have taken place.

Part 6: Campaign Clustering

All emails are passed through the Darktrace / EMAIL campaign clustering system. This system creates clusters based on related features within the emails to identify groups of emails with the same sender or intent.

In our case, the email was identified as part of a campaign, alongside other emails which were also identified as extortion attempts against a small group of recipients.

Email campaigns may have additional actions applied to them if the campaign is deemed malicious, and in this case, you can see that the autonomous response was to hold all emails in the campaign. This means that if an email manages to avoid being blocked in the evaluation and combination engine but gets identified as part of the campaign, the hold action will be applied to it retroactively.

Part 7: Cyber AI Analyst

Darktrace’s Cyber AI Analyst presents key information and anomaly indicators for each email, such as further information about authentication, specific metrics, or other identified anomalies and mismatches.

Cyber AI Analyst can also utilize data from Darktrace / EMAIL to enhance its investigation of incidents from other Darktrace products, correlating relevant information to build a fuller picture. More information about the Cyber AI Analyst is available in the Darktrace AI Arsenal.

Part 8: Data Presentation (UI)

Once all processing has taken place against the email, it is presented in the Darktrace / EMAIL UI. Here, members of the SOC team can investigate incidents and anomalies, interact with malicious emails to see why they were blocked, and much more.

Our email stands out here with its 100 anomaly score. Every email which passes through a Darktrace / EMAIL will undergo the same thorough and rigorous analysis to identify potential risks, apply autonomous actions where required, and will ultimately be assigned a score to be displayed here. By providing a single overall score in the UI, rather than presenting emails in full, Darktrace / EMAIL allows SOC teams to more easily identify which emails are most important to investigate, increasing efficiency and reducing alert fatigue.

Take the next step

Many email security tools on the market that claim to be AI-driven are in fact bolting AI onto attack-centric approaches, which rely on automating the identification of known threats. These approaches struggle, and will continue to struggle, with adapting to novel, AI-generated threats.

By analyzing every email within its deeply integrated, multi-layered AI system, Darktrace / EMAIL is able to identify the subtle threats that others miss. This depth not only improves detection accuracy, but enables confident, autonomous action, giving security teams clearer insight into AI outcomes and greater control while supporting users.

For a full deep dive into each stage of the AI system, check out the white paper: A Guide to the Multi-Layered AI in Darktrace / EMAIL

Learn more about securing AI in your enterprise.

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About the author
Jamie Bali
Technical Author (AI) Developer
Your data. Our AI.
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