Blog
/
/
June 19, 2019

How Autonomous Response AI is Winning Automated Extortion

Darktrace, creator of the first enterprise-grade autonomous response technology, leverages AI algorithms to stop malware in its tracks. Learn more here!
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Fier
SVP, Red Team Operations
Default blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog image
19
Jun 2019

Just threat detection is not enough

At a time when automated cyber-attacks execute at machine speed, the reality is that merely detecting these attacks is no longer sufficient to stop them before the damage is done. According to the Ponemon Institute’s oft-cited study on the topic, US companies take an average of 206 days to identify a data breach. And even when security teams discover a potential compromise the moment it begins, human professionals are fundamentally overmatched by malicious code that can encrypt or exfiltrate data in under a minute.

In this era of fast-acting threats, the only way forward is to fight code with code, to pit algorithm against algorithm, and to counter machine-speed attacks with machine-speed defenses. Darktrace, creator of the first enterprise-grade autonomous response technology, leverages AI algorithms to stop malware in its tracks, allowing incident responders to investigate and take action at their own pace. And critically, Darktrace safeguards the digital estate day and night, weekend and holiday, because cyber-criminals don’t wait until business hours to strike.

Examined below are three sophisticated attacks that Darktrace neutralized on behalf of security teams that were either out of office or unable to react in time. Collectively, they demonstrate that the future of autonomous cyber defense has already arrived.

Automated extortion, absent security team

The quintessential example of a cyber-threat too rapid for human professionals to parry, ransomware has become a top-of-mind concern for organizations around the world. In fact, previous research has found that approximately 70% of companies simply hand over the ransom upon getting hit, regardless of the cost. However, Darktrace's Autonomous Response prevents ransomware from spreading by confining users and devices to their typical ‘patterns of life’. Rooted in a constantly refined understanding of ‘self’ versus ‘not self’, Darktrace AI surgically intervenes to shut off just the anomalous activity, while still allowing business operations to continue uninterrupted.

At 7:05 pm on a Friday, an employee at a large telecommunications firm accessed his personal email from a corporate smartphone and was tricked into downloading a malicious file that contained ransomware. Seconds later, the device began connecting to an external server on the Tor network — executing the attack just after the company’s security team had left the office for the weekend.

Darktrace AI, meanwhile, responded nine seconds after encryption began, raising a prioritized alert that called for immediate action. As the behavior persisted over the next few seconds, Darktrace activated AI-enabled autonomous response, which interrupted all attempts to write encrypted files before the ransomware spread across the telecom’s network. Critically, the autonomous response technology was on guard, even when the security team couldn’t be.

Darktrace anticipates the alphabet

Nearly 95% of all successful cyber-attacks begin with a phishing email, which dupe employees into breaching their organizations before the security team realizes that anything is wrong. Even more difficult to catch are personalized “spear phishing” emails that use reconnaissance gathered from either social media or physical surveillance to impersonate trusted colleagues. Thwarting an advanced spear phishing campaign requires understanding normal behavior for each user well enough to flag subtly suspicious emails, as well as the ability to autonomously disable their malicious links — a combination that only Darktrace AI has achieved.

On the network of a major US city, a sophisticated spear phishing campaign managed to bypass the city’s native email controls. The attackers, who had obtained the city’s address book, were emailing recipients alphabetically, from “A” to “Z,” with ostensibly harmless emails that contained a malicious payload. Despite the well-disguised nature of this attack, Darktrace immediately flagged the domain linked in the emails as abnormal for the city’s employees, an action only possible with the evolving understanding of ‘self’ that Darktrace AI learns.

Darktrace's Autonomouse Response was deployed in ‘Passive Mode’ at the time, a trust-building setting that restricts the AI to communicating what it would have done in response to the threat rather than actually interceding. Interestingly enough, however, this nuance served to demonstrate the technology’s ability to stop attacks that conventional tools miss. Whereas Darktrace detected the campaign at the letter “A,” the city’s array of legacy tools finally woke up to the threat at “R.” In ‘Active Mode’, Darktrace would have neutralized the attack before it reached a single user.

Serious threat at amusement park

Data exfiltration is among the most common objectives of cyber-criminals today, as stolen personal information and credentials can be sold on the Dark Web, used to commit identity theft, or leveraged to move laterally within a victim’s network. At a North American amusement park, an advanced attacker targeted an IoT device — a physical locker designed to store personal belongings — in an attempt to exfiltrate such data. As part of its default setting, the ‘smart’ locker regularly established contact with the supplier’s third-party online platform, a process that the attackers hijacked to compromise the device.

Once infiltrated, the locker started to transfer more than a gigabyte of unencrypted data across the network to a rare external site. The connections, which likely included identifying details and sensitive credentials, had the potential to be transmitted over the internet entirely unprotected — allowing the attackers to intercept the connections and use the information to breach the company’s network perimeter.

Due to the severity of the threat, Darktrace determined that an autonomous response was required. Within seconds, Darktrace AI took action by intelligently blocking all outgoing connections from the compromised locker. In doing so, it gave ample time for the security team to remove the smart locker from the internet — before any sensitive company or consumer data could be exfiltrated.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Fier
SVP, Red Team Operations

More in this series

No items found.

Blog

/

Email

/

March 24, 2026

Darktrace Unites Human Behavior and Threat Detection Across Email, Slack, Teams, and Zoom

Photo of office workers collaborating at a laptopDefault blog imageDefault blog image

The communication attack surface is expanding

Modern attackers no longer focus solely on inboxes, they target people and the productivity systems where work actually happens. Meanwhile, the boundary between internal and external usage of tools is becoming blurrier everyday – turning the entire workplace into the attack surface. In 2025, identity compromise emerged as the single most consistent threat across the global threat landscape, as observed by Darktrace research across our entire customer base. Over 70% of incidents in the US involved SaaS/M365 account compromise and phishing or email-based social engineering, making credential abuse the single most effective initial access vector.

Despite this upward trend, investment in existing security awareness training (SAT) isn’t moving the needle on reducing risk. 84% of organizations still measure success through completion rates1, even though completion of standard training correlates with less than 2% real improvement in risky behavior.2 By prioritizing completion, organizations reward time spent rather than meaningful engagement, yet time in training doesn’t translate to retention or real-world decision-making. This compliance-first approach has left the workforce unprepared for the threats they actually face.

At the same time, attacks have evolved. Highly personalized, AI-generated campaigns now move fluidly across email, Slack, Teams, Zoom, and beyond, blending channels and even targeting systems directly through techniques like prompt injection. This new reality demands a different approach: one that treats people and the tools they use as a single ecosystem, where behavior and detection continuously inform and strengthen each other.

Only an adaptive communication security system can keep pace with the speed, creativity, and cross channel nature of today’s threats. 

Ushering in the adaptive era of workplace security

With this release, Darktrace brings together our new behavior-driven training solution with email detection, cross-channel visibility, and platform-level insights. Powered by Self-Learning AI, it delivers protection across both people and the communication tools they rely on every day, including email, Slack, Teams, and Zoom.

Each component learns from the others – training adapts to real user behavior, detection evolves across channels, and response is continuously refined – creating a powerful feedback loop that strengthens resilience and improves accuracy against today’s AI-driven threats.

Introducing: Unified training and email security for a self-improving email defense

Our brand new product, Darktrace / Adaptive Human Defense, closes the gap between human behavior and email security to continuously strengthen both people and defenses. Each user receives personalized training that adapts to their own inbox activity and skill level, with learning delivered directly within the flow of their day-to-day email interactions.

By learning from each user’s interactions with security training, it adapts security responses, creating a closed-loop system where training reinforces detection and detection informs training. Let’s look at some of the benefits.

  • Reduce successful phishing at the source with contextual Just in Time coaching: Contextual coaching appears directly in real email threads the moment risky behavior is detected, so habits change where mistakes actually happen. Configurable triggers and group policies target the right users, reducing repeated errors and administrative overhead.
  • Adaptive phishing simulations that progress automatically with each user: Embedded simulations vary in their degree of realism, from generic phishing to generative AI-enabled spear phishing. Users progress through the difficulty levels based on their performance to give an accurate picture of their phishing preparedness.  
  • Native email security integration turns human behavior into quantified risk: The native email security integration allows engagement, links clicked, and question success signals to flow back into / EMAIL recipes and models, so detection and response adapt automatically as users learn.  
  • Actionable risk and trend analytics beyond completion rates: Analytics that surface repeat offenders, high-value targets, and measurable exposure, moving beyond completion metrics to give leaders actionable insights tied to real behavior.

Learn more about / Adaptive Human Defense in the product solution brief.

Industry-first cross-channel full-message analysis for email, Slack, Teams, and Zoom

Darktrace now brings full-message analysis to Email, Slack, Teams, Zoom, and even generative AI prompts. The same leading behavioral analysis from EMAIL extends to every message, tracing intent, tone, relationships, and conversation flow across all communication activity for a complete understanding of every user interaction.

By correlating messaging and collaboration activity with email and account environments, cross-channel analysis reveals multi-domain attack paths and follows both users and threats as a single, continuous narrative – delivering better context to improve detection across the entire organization.

  • Eliminate cross-channel blind spots: Detect phishing, malware, account takeovers, and conversational manipulation across email and collaboration platforms, so attackers can’t exploit Slack, Teams, or Zoom as a new entry point. Unified behavioral analysis gives security teams a coherent, single view, for no more fragmented, channel-specific gaps.
  • Spot generative AI prompt injection attacks before they manipulate assistants: Dedicated models surface threats targeting corporate AI assistants – like ShadowLeak and Hashjack – before they can silently manipulate workflows, reducing risk before static filters catch up.

Learn more about Darktrace’s messaging security offering in the product solution brief.

Industry-first DMARC with bi-directional ASM and email security integration

Darktrace transforms domain protection by linking DMARC, attack surface intelligence, and email security into a single, continuously evolving workflow. Instead of treating domain authentication and exposure as separate tasks, this unified approach shows not just where domains are vulnerable, but how attackers are actively exploiting them.

  • Fix authentication weaknesses faster: SPF, DKIM, DMARC configurations, and external exposure data are analyzed together, giving teams clear guidance to correct weaknesses before they can be abused. Deep bidirectional integration with attack surface intelligence reduces impersonation risk at the source.
  • Accelerate email investigations: DMARC context is embedded directly into email workflows, enriching triage with authentication posture, internal/external sender lists, and seamless pivots between email and domain intelligence for faster, more accurate investigations.

Committed to innovation

These updates are part of a broader Darktrace release, which also includes:

Join our Live Launch Event on April 14, 2026.

Join us for an exclusive announcement event where Darktrace, the leader in AI-native cybersecurity, will be announcing our latest innovations, including  a demo of our new product / Adaptive Human Defense, an exclusive conversation with a Darktrace customer, and a deep dive into the Darktrace ActiveAI Security Portal.  

Register here.

References

[1] 84% of organizations still measure security awareness training success through completion rates, a vanity metric with no correlation to behavior change. (Source:  NIST Awareness Effectiveness Study, Forrester 2025)

[2] 'Limited benefit from embedded phishing training. Using randomized controlled trials and statistical modeling, embedded training provides a statistically-significant reduction in average failure rate, but of only 2%.' Ho, G., Mirian, A., Luo, E., Tong, K., Lee, E., Liu, L., Longhurst, C. A., Dameff, C., Savage, S., & Voelker, G. M. (2025). Understanding the Efficacy of Phishing Training in Practice. Proceedings of the 2025 IEEE Symposium on Security and Privacy.

Continue reading
About the author
Carlos Gray
Senior Product Marketing Manager, Email

Blog

/

OT

/

March 24, 2026

Advancing OT Security with Architecture Visibility, Operational Reporting, and Industrial Context

darktrace / ot updatesDefault blog imageDefault blog image

The challenge of operational understanding in complex OT environments

Most industrial organizations today already have some level of asset visibility. The bigger challenge is maintaining a trusted, shared understanding of the environment as it evolves. OT teams still frequently rely on static diagrams, spreadsheets, and manually maintained documentation because these are often the only artifacts trusted by auditors, leadership, and engineering teams. However, these references quickly become outdated as environments change.

At the same time, compliance expectations continue to increase, particularly around IEC-62443 aligned programs. Producing defensible security evidence often requires teams to manually assemble reports across multiple tools while still debating asset inventories and classifications. This creates operational overhead and reduces confidence during audits, risk reviews, and incident response situations.

Advancing operational OT security with Darktrace / OT 7.1

Darktrace / OT's latest updates focus on helping industrial organizations close this operational gap by strengthening how OT security platforms support real workflows. This release enhances Operational Overview with architecture visibility, improves how industrial assets are represented, and introduces structured reporting capabilities aligned to governance needs.

Together, these improvements help organizations maintain a more reliable operational picture of their environments while reducing manual effort associated with documentation, reporting, and asset validation.

Darktrace OT updates 2026

Native OT architecture visibility inside Operational Overview

Understanding how industrial environments are structured is critical during investigations and risk reviews, yet architecture diagrams are typically maintained outside security platforms and quickly fall out of sync with operational changes. This disconnect makes it harder for OT, IT, and security teams to maintain a shared understanding of their environments when incidents occur.

Darktrace / OT introduces native OT architecture diagrams directly within Operational Overview, allowing teams to maintain a live representation of how OT assets and systems relate to each other inside the same platform used for monitoring and investigations.

These updates help organizations:

  • Maintain a shared architectural understanding across OT, IT, and security teams
  • Improve investigation context by understanding how systems relate operationally
  • Reduce reliance on static diagrams that quickly become outdated

Improving OT governance with operational asset and compliance reporting

Accurate reporting remains a major operational challenge for industrial organizations, particularly when security posture must be demonstrated to auditors, regulators, and leadership. Many OT teams still rely on manual screenshots, spreadsheets, or fragmented exports to show asset inventories and compliance alignment.

Darktrace / OT introduces structured OT asset reporting and IEC-62443-3-3 compliance reporting directly from Operational Overview. These capabilities allow organizations to generate consistent, repeatable outputs based on continuously observed OT environments rather than manually assembled documentation.

These updates help customers:

  • Reduce manual compliance effort through automated IEC-62443 reporting aligned to live OT data
  • Support governance workflows with structured OT asset and architecture reporting
  • Improve audit readiness with consistent reporting aligned to operational security posture

Expanding industrial context through improved asset representation and protocol coverage

Industrial environments rely on diverse technologies spanning manufacturing systems, power and utilities infrastructure, healthcare devices, and Industrial IoT deployments. Maintaining strong visibility across these environments requires both accurate device representation and deeper protocol understanding.

Darktrace / OT strengthens industrial context through expanded ICS and IoMT device classification alongside broader industrial protocol coverage. These improvements help organizations better understand specialized devices and communications across sectors such as manufacturing, energy, healthcare, and Industrial IoT.

These enhancements enable organizations to:

  • Improve visibility into specialized ICS, IoMT, and industrial infrastructure devices
  • Strengthen monitoring across sector-specific industrial communications in manufacturing, utilities, and IIoT environments
  • Increase confidence in detection across complex and evolving industrial technology estates

Supporting practical OT security outcomes for industrial organizations

Darktrace / OT continues our focus on delivering capabilities that help industrial organizations operationalize security rather than simply deploy tools. By improving architecture understanding, strengthening asset representation, and supporting governance reporting, this release helps organizations manage OT security with greater confidence.

As industrial environments continue to evolve, organizations need more than visibility. They need the ability to maintain trusted operational understanding and demonstrate security readiness without increasing operational friction. This release reflects Darktrace’s continued commitment to supporting the priorities that matter most in OT: safety, uptime, and resilience.

Continue reading
About the author
Pallavi Singh
Product Marketing Manager, OT Security & Compliance
Your data. Our AI.
Elevate your network security with Darktrace AI