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September 23, 2020

Detecting OT Threats: ICS Attack at International Airport

Learn how Darktrace's OT Threat Detection technology identified a sophisticated ICS attack on an international airport. Read more on Darktrace's blog.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
David Masson
VP, Field CISO
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23
Sep 2020

As Industrial Control Systems (ICS) and traditional IT networks converge, the number of cyber-attacks that start in the corporate network before spreading to operational technology has increased dramatically in the last 12 months. From North Korean hackers targeting a nuclear power plant in India to ransomware shutting down operations at a US gas facility, and across Honda’s manufacturing sites, 2020 has been the year OT attacks have become mainstream.

Darktrace recently detected a simulation of a state-of-the-art attack at an international airport, identifying ICS reconnaissance, lateral movement, vulnerability scanning and protocol fuzzing – a technique in which the attacker sends nonsensical commands over an ICS communication channel in order to confuse the target device, causing it to fail or reboot.

Darktrace’s Industrial Immune System detected every stage of the sophisticated attack, using AI-powered anomaly detection to identify ICS attack vectors without a list of known exploits, company assets, or firmware versions. The attacker leveraged tools at every stage of the ICS kill chain, including ICS-specific attack techniques.

Any unusual attempts to read or reprogram single coils, objects, or other data blocks were detected by Cyber AI, and Darktrace’s Cyber AI Analyst also automatically identified the activity and created summary reports detailing the key actions taken.

The attack spanned multiple days and targeted the Building Management System (BMS) and the Baggage Reclaim network, with attackers utilizing two common ICS protocols (BacNet and S7Comm) and leveraging legitimate tools (such as ICS reprogramming commands and connections through SMB service pipes) to evade traditional, signature-based security tools.

Attack details

Figure 1: Timeline of the attack

In the first stage of the attack, a new device was introduced to the network, using ARP spoofing to evade detection from traditional security tools. At 11.40am, the attacker scanned a target device and attempted to bruteforce open services. Once the target device had been hijacked, the attacker then sought to establish an external connection to the Internet. External connections should not be possible in ICS networks, but attackers often seek to bypass firewalls and network segregation rules in order to create a command and control (C2) channel.

Figure 2: Darktrace Threat Tray 15 minutes after the pentest commenced. High level model breaches have already alerted the analyst team to the attack device.

The hijacked device then began performing ICS reconnaissance using Discover and Read commands. Darktrace identified new objects and data blocks being targeted as part of this reconnaissance, and detected ICS devices targeted with unusual BacNet and Siemens S7Comm protocol commands.

Figure 3: Model alerts associated with ICS reconnaissance over BacNet. Machine learning at the ICS command level detected new and unusual BacNet objects being targeted by the attacker.

The attacker enumerated through multiple ICS devices in order to perform lateral movement throughout the ICS system. Once they had learned device settings and configurations, they used ICS Reprogram and Write commands to reconfigure machines. The attacker attempted to use known vulnerabilities to exploit the target devices, such as the use of SMB, SMBv1, HTTP, RDP, and ICS protocol fuzzing.

Figure 4: Visualization of the device enumeration performed by the attacker against multiple ICS controllers. The attacker used ICS Discover commands as part of the initial reconnaissance.

The attacker took deliberate actions to evade the airport’s cyber security stack, including making connections using ICS protocols commonly used on the network to devices which commonly use those protocols. While legacy security tools failed to pick up on this activity, Darktrace’s deep packet inspection was able to identify unusual commands used by the attacker within those ‘normal’ connections.

The attacker used ARP spoofing to slow any investigation using asset management-based security tools – including two other solutions being trialed by the airport at the time of the attack. They also used multiple devices throughout the intrusion to throw defense teams off the scent.

Darktrace’s AI technology also launched an automated investigation into the incident. The Cyber AI Analyst identified all of the attack devices and produced summary reports for each, showcasing its ability to not only save crucial time for security teams, but bridge the skills gap between IT teams and ICS engineers.

Figure 5: The Cyber AI Analyst threat tray at the end of day 1. Both devices used by the attacker have been identified.

The Cyber AI Analyst immediately began investigating after the first model breach, and continued to stitch together disparate events across the network to produce a natural language summary of the incident, including recommendations for action.

Figure 6: AIA incident summary at the end of day 2, detailing the use of SMB exploits as part of the attack chain against one of the ICS devices.

Potential ramifications

Had the attack been allowed to continue, the attackers – potentially activist groups, terrorist organizations, and organized criminals – could have caused significant operational disruption to the airport. For example, the BMS is likely to manage temperature settings, the sprinkler system, fire alarms and fire exits, lighting, and doors in and out of secure access areas. Meddling with any one of these could cause severe disruption at an airport, with significant financial and reputational effects. Similarly, access to baggage reclaim networks could be used by criminals seeking to smuggle illegal goods or steal valuable cargo.

This simulation showcases the possibilities for an advanced cyber-criminal looking to compromise integrated IT and OT networks. The majority of leading ICS ‘security’ vendors are signature-based, and fail to pick up on novel techniques and utilization of common protocols to pursue malicious ends – this is why ICS attacks have continued to hit the headlines this year.

The incident showcases the extent of Cyber AI’s detections in a real-world ICS environment, and the level of detail Darktrace can provide following an attack. As Industrial Control Systems become increasingly integrated with the wider IT network, the importance of securing these critical systems is paramount. Darktrace provides a unified security umbrella with visibility and detection across the entire digital environment.

Thanks to Darktrace analyst Oakley Cox for his insights on the above investigation.

Learn more about the Industrial Immune System

Darktrace model detections:

  • ICS / Unusual ICS Commands
  • ICS / Multiple New Reprograms
  • ICS / Multiple New Discover Commands
  • ICS / Rare External from OT Device
  • ICS / Uncommon ICS Protocol Warning
  • ICS / Multiple Failed Connections to ICS Device
  • ICS / Anomalous IT to ICS Connection
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
David Masson
VP, Field CISO

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December 3, 2025

Darktrace Named as a Leader in 2025 Gartner® Magic Quadrant™ for Email Security Platforms

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Darktrace is proud to be named as a Leader in the Gartner® Magic Quadrant™ for Email Security Platforms (ESP). We believe this recognition reflects what our customers already know: our product is exceptional – and so is the way we deliver it.

In July 2025, Darktrace was named a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Email Security, a distinction given to vendors who have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). To us, both achievements are testament to the customer-first approach that has fueled our rapid growth. We feel this new distinction from Gartner validates the innovation, efficacy, and customer-centric delivery that set Darktrace apart.

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about which email security platform can best accomplish their goals. We encourage our customers to read the full report to get the complete picture.

This acknowledgement follows the recent recognition of Darktrace / NETWORK, also designated a Leader in the Gartner Magic Quadrant for Network Detection & Response and named the only Customers’ Choice in its category.

Why do we believe Darktrace is leading in the email security market?

Our relentless innovation which drives proven results  

At Darktrace we continue to push the frontier of email security, with industry-first AI-native detection and response capabilities that go beyond traditional SEG approaches. How do we do it?

  • With a proven approach that gets results. Darktrace’s unique business-centric anomaly detection catches advanced phishing, supply chain compromises, and BEC attacks – detecting them on average 13 days earlier than attack-centric solutions. That’s why 75% of our customers have removed their SEG and now rely on their native email security provider combined with Darktrace.
  • By offering comprehensive protection beyond the inbox. Darktrace / EMAIL goes further than traditional inbound filtering, delivering account and messaging protection, DLP, and DMARC capabilities, ensuring best-in-class security across inbound, outbound, and domain protection scenarios.  
  • Continuous innovation. We are ranked second highest in the Gartner Critical Capabilities research for core email security function, likely thanks to our product strategy and rapid pace of innovation. We’ve release major capabilities twice a year for nearly five years, including advanced AI models and expanded coverage for collaboration platforms.

We deliver exceptional customer experiences worldwide

Darktrace’s leadership isn’t just about excelling in technology, it’s about delivering an outstanding experience that customers value. Let’s dig into what makes our customers tick.

  • Proven loyalty from our base. Recognition from Gartner Peer Insights as a Customers’ Choice, combined with a 4.8-star rating (based on 340 reviews as of November 2025), demonstrates for us the trust of thousands of organizations worldwide, not just the analysts.  
  • Customer-first support. Darktrace goes beyond ticket-only models with dedicated account teams and award-winning service, backed by significant headcount growth in technical support and analytics roles over the past year.
  • Local expertise. With offices spanning continents, Darktrace is able to provide regional language support and tailored engagement from teams on the ground, ensuring personalized service and a human-first experience.

Darktrace enhances security stacks with a partner-first architecture

There are plenty of tools out there than encourage a siloed approach. Darktrace / EMAIL plays well with others, enhancing your native security provider and allowing you to slim down your stack. It’s designed to set you up for future growth, with:

  • A best-in-breed platform approach. Natively built on Self-Learning AI, Darktrace / EMAIL delivers deep integration with our / NETWORK, / IDENTITY, and / CLOUD products as part of a unified platforms – that enables and enhances comprehensive enterprise-wise security.
  • Optimized workflows. Darktrace integrates tightly with an extended ecosystem of security tools – including a strategic partnership with Microsoft enabling unified threat response and quarantine capabilities – bringing constant innovation to all of your SOC workflows.  
  • A channel-first strategy. Darktrace is making significant investments in partner-driven architectures, enabling integrated ecosystems that deliver maximum value and future-ready security for our customers.

Analyst recognized. Customer approved.  

Darktrace / EMAIL is not just another inbound email security tool; it’s an advanced email security platform trusted by thousands of users to protect them against advanced phishing, messaging, and account-level attacks.  

As a Leader, we believe we owe our positioning to our customers and partners for supporting our growth. In the upcoming years we will continue to innovate to serve the organizations who depend on Darktrace for threat protection.  

To learn more about Darktrace’s position as a Leader, view a complimentary copy of the Magic Quadrant report, register for the Darktrace Innovation Webinar on 9 December, 2025, or simply request a demo.

Gartner, Gartner® Magic Quadrant™ for Email Security Platforms, Max Taggett, Nikul Patel, 3 December 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Darktrace.

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Carlos Gray
Senior Product Marketing Manager, Email

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December 2, 2025

Protecting the Experience: How a global hospitality brand stays resilient with Darktrace

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For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails  

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.”  - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

  • Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
  • Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
  • Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
  • Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.  

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

  1. Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
  2. Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
  3. Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.  

AI delivers the outcomes that matter  

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.  

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

  • Automated holds and neutralizations of anomalous executive-style messages
  • Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
  • Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

  • Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
  • Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
  • Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

  • Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
  • Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
  • Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.  

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO
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