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February 6, 2025

RansomHub Revisited: New Front-Runner in the Ransomware-as-a-Service Marketplace

Discover how RansomHub is rising in the ransomware landscape, using tools like Atera and Splashtop, reconnaissance tactics, and double extortion techniques.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Maria Geronikolou
Cyber Analyst
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06
Feb 2025

In a previous Inside the SOC blog, Darktrace investigated RansomHub and its growing impact on the threat landscape due to its use by the ShadowSyndicate threat group. Here, RansomHub is revisited with new insights on this ransomware-as-a-service (RaaS) platform that has rapidly gained traction among threat actors of late.

In recent months, Darktrace’s Threat Research team has noted a significant uptick in potential compromises affecting the fleet, indicating that RansomHub is becoming a preferred tool for cybercriminals.  This article delves into the increasing adoption of RansomHub, the tactics, techniques, and procedures (TTPs) employed by its affiliates, and the broader implications for organizations striving to protect their systems.

RansomHub overview & background

One notable threat group to have transitioned from ALPHV (BlackCat)-aligned operations to RansomHub-aligned operations is ScatteredSpider [1]. The adoption of RansomHub by ScatteredSpider and other threat actors suggests a possible power shift among threat groups, given the increasing number of cybercriminals adopting it, including those who previously relied on ALPHV’s malware code [2].

ALPHV was a RaaS strain used by cybercriminals to breach Change Healthcare in February 2024 [2]. However, there are claims that the ransom payment never reached the affiliate using ALPHV, leading to a loss of trust in the RaaS. Around the same time, Operation Cronos resulted in the shutdown of LockBit and the abandonment of its affiliates [2]. Consequently, RansomHub emerged as a prominent RaaS successor.

RansomHub targets

The RansomHub ransomware group has been observed targeting various sectors, including critical infrastructure, financial and government services, and the healthcare sector [4]. They use ransomware variants rewritten in GoLang to target both Windows and Linux systems [5]. RansomHub is known for employing double extortion attacks, encrypting data using “Curve25519” encryption [6].

RansomHub tactics and techniques

The attackers leverage phishing attacks and social engineering techniques to lure their victims. Once access is gained, they use sophisticated tools to maintain control over compromised networks and exploit vulnerabilities in systems like Windows, Linux, ESXI, and NAS.

In more recent RansomHub attacks, tools such as Atera and Splashtop have been used to facilitate remote access, while NetScan has been employed to discover and retrieve information about network devices [7].

External researchers have observed that RansomHub uses several legitimate tools, or a tactic known as Living-off-the-Land (LOTL), to carry out their attacks. These tools include:

  • SecretServerSecretStealer: A PowerShell script that allows for the decryption of passwords [1].
  • Ngrok: A legitimate reverse proxy tool that creates a secure tunnel to servers located behind firewalls, used by the group for lateral movement and data exfiltration.
  • Remmina: An open-source remote desktop client for POSIX-based operating systems, enabling threat actors to access remote services [1].

By using these legitimate tools instead of traditional malware, RansomHub can avoid detection and maintain a lower profile during their operations.

Darktrace’s Coverage of RansomHub

Darktrace’s Security Operations Center (SOC) detected several notable cases of likely RansomHub activity across the customer base in recent months. In all instances, threat actors performed network scanning and brute force activities.

During the investigation of a confirmed RansomHub attack in January 2025, the Darktrace Threat Research team identified multiple authentication attempts as attackers tried to retrieve valid credentials. It is plausible that the attackers gained entry to customer environments through their Remote Desktop (RD) web server. Following this, various RDP connections were made to pivot to other devices within the network.

The common element among the cases investigated was that, in most instances, devices were seen performing outgoing connections to splashtop[.]com, a remote access and support software service, after the scanning activity had occurred. On one customer network, following this activity, the same device was seen connecting to the domain agent-api[.]atera[.]com and IP 20.37.139[.]187, which are seemingly linked to Atera, a Remote Monitoring and Management (RMM) tool.

Model Alert Log of an affected device making connections to *atera[.]com.
Figure 1: Model Alert Log of an affected device making connections to *atera[.]com.

In a separate case, a Darktrace observed a device attempting to perform SMB scanning activity, trying to connect to multiple internal devices over port 445. Cyber AI Analyst was able to detect and correlate these individual connections into a single reconnaissance incident.

Similar connections to Remote Monitoring and Management (RMM) tools were also detected in a different customer environment, as alerted by Darktrace’s SOC. Unusual connections to Splashtop and Atera were made from the alerted device. Following this, the same device was observed sending a large volume of data over SSH Rclone to a rare external endpoint on the unusual port 448, triggered multiple models in Darktrace / NETWORK.

Advanced Search graph demonstrating the rarity of the  external IP 38.244.145[.]85  used for data exfiltration.
Figure 2: Advanced Search graph demonstrating the rarity of the  external IP 38.244.145[.]85  used for data exfiltration.
Model Alert Log displaying information related to the suspicious IP, including the port used and its rarity for the network.
Figure 3: Model Alert Log displaying information related to the suspicious IP, including the port used and its rarity for the network.

In the cases observed, data exfiltration occurred alongside the encryption of files likely indicating double extortion tactics. In September 2024, the Darktrace’s Threat Research team identified a 6-digit alphanumeric additional extension similar to “.293ac3”. This case was closely linked to a RansomHub attack, which was also analyzed in a different blog post by Darktrace [8].

Event Log displaying the extension “.293ac3” being appended to encrypted files on an affected customer network.
Figure 4: Event Log displaying the extension “.293ac3” being appended to encrypted files on an affected customer network.

Conclusion

RansomHub exemplifies the evolving RaaS ecosystem, where threat actors capitalize on ready-made platforms to launch sophisticated attacks with ease. The activities observed highlight its growing popularity among cybercriminals. The analysis showed that the different attacks investigated followed a similar pattern of activity.

First, attackers perform reconnaissance activities, including widespread scanning from multiple devices and reverse DNS sweeps. They then use high-privileged credentials to pivot among devices and establish remote connections using RMM tools such as Atera. A common element among most attacks that reached the data encryption stage is the use of a 6-digit alphanumeric extension.

In all cases, Darktrace alerted on the unusual activities observed, creating not only model alerts but also Cyber AI Analyst incidents. Both Darktrace Security Operations Support and Darktrace Managed Threat Detection services provided 24/7 assistance to clients affected by RansomHub. The analyst team continued investigating these incidents, gathering data and IoCs seen in the RansomHub incidents, providing valuable insight and guidance throughout the process.

As RansomHub continues to gain traction, it serves as a stark reminder of the need for robust cybersecurity measures, proactive threat intelligence, and continued vigilance.

Credit to Maria Geronikolou (Cyber Analyst) and Nahisha Nobregas (Senior Cyber Analyst)

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Appendices

Darktrace Model Detections

Network Reconnaissance

o   Device / Network Scan

o   Device / ICMP Address Scan

o   Device / RDP Scan

o   Device / Anomalous LDAP Root Searches

o   Anomalous Connection / SMB Enumeration

o   Device / Spike in LDAP Activity

o   Device / Suspicious Network Scan Activity

Lateral Movement

o   Device / Multiple Lateral Movement Model Alerts

o   Device / Increase in New RPC Services

o   Device / New or Uncommon WMI Activity

o   Device / Possible SMB/NTLM Brute Force

o   Device / SMB Session Brute Force (Non-Admin)

o   Device / Anomalous NTLM Brute Force

o   Compliance / Default Credential Usage

o   Compliance / Outgoing NTLM Request from DC

C2 Activity

o   Anomalous Server Activity / Outgoing from Server

o   Anomalous Connection / Multiple Connections to New External TCP Port

o   Unusual Activity / Unusual External Activity

o   Compliance / Remote Management Tool On Server

Data Exfiltration

o   Unusual Activity / Enhanced Unusual External Data Transfer

o   Anomalous Connection / Outbound SSH to Unusual Port

o   Compliance / SSH to Rare External Destination

o   Unusual Activity / Unusual External Data to New Endpoint

o   Unusual Activity / Unusual External Data Transfer

o   Attack Path Modelling / Unusual Data Transfer on Critical Attack Path

o   Compliance / Possible Unencrypted Password File On Server

Autonomous Response Models

-       Antigena / Network / Significant Anomaly / Antigena Significant Anomaly from Client Block

-       Antigena/Network/Insider Threat/Antigena SMB Enumeration Block

-       Antigena / Network / Significant Anomaly / Antigena Alerts Over Time Block

-       Antigena / Network / Significant Anomaly / Antigena Controlled and Model Alert

List of Indicators of Compromise (IoCs)

o   38.244.145[.]85

o   20.37.139[.]187 agent-api.atera[.]com

o   108.157.150[.]120 ps.atera[.]com

o   st-v3-univ-srs-win-3720[.]api[.]splashtop[.]com

MITRE ATT&CK Mapping

  • RECONNAISSANCE T1592.004
  • RECONNAISSANCE T1595.002
  • DISCOVERY T1046
  • DISCOVERY T1083
  • DISCOVERY T1135
  • DISCOVERY T1018
  • INITIAL ACCESS T1190
  • CREDENTIAL ACCESS T1110
  • LATERAL MOVEMENT T1210
  • COMMAND AND CONTROL T1001
  • EXFILTRATION T1041
  • EXFILTRATION T1567.002

References

[1] https://www.guidepointsecurity.com/blog/worldwide-web-an-analysis-of-tactics-and-techniques-attributed-to-scattered-spider/

[2] https://www.theregister.com/2024/07/16/scattered_spider_ransom/

[3] https://krebsonsecurity.com/2024/03/blackcat-ransomware-group-implodes-after-apparent-22m-ransom-payment-by-change-healthcare/

[4] https://thehackernews.com/2024/09/ransomhub-ransomware-group-targets-210.html

[5] https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-ransomhub

[6] https://areteir.com/article/malware-spotlight-ransomhub-ransomware/
[7] https://www.security.com/threat-intelligence/ransomhub-knight-ransomware

[8] https://darktrace.com/blog/ransomhub-ransomware-darktraces-investigation-of-the-newest-tool-in-shadowsyndicates-arsenal

Get the latest insights on emerging cyber threats

This report explores the latest trends shaping the cybersecurity landscape and what defenders need to know in 2025

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Maria Geronikolou
Cyber Analyst

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December 3, 2025

Darktrace Named as a Leader in 2025 Gartner® Magic Quadrant™ for Email Security Platforms

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Darktrace is proud to be named as a Leader in the Gartner® Magic Quadrant™ for Email Security Platforms (ESP). We believe this recognition reflects what our customers already know: our product is exceptional – and so is the way we deliver it.

In July 2025, Darktrace was named a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Email Security, a distinction given to vendors who have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). To us, both achievements are testament to the customer-first approach that has fueled our rapid growth. We feel this new distinction from Gartner validates the innovation, efficacy, and customer-centric delivery that set Darktrace apart.

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about which email security platform can best accomplish their goals. We encourage our customers to read the full report to get the complete picture.

This acknowledgement follows the recent recognition of Darktrace / NETWORK, also designated a Leader in the Gartner Magic Quadrant for Network Detection & Response and named the only Customers’ Choice in its category.

Why do we believe Darktrace is leading in the email security market?

Our relentless innovation which drives proven results  

At Darktrace we continue to push the frontier of email security, with industry-first AI-native detection and response capabilities that go beyond traditional SEG approaches. How do we do it?

  • With a proven approach that gets results. Darktrace’s unique business-centric anomaly detection catches advanced phishing, supply chain compromises, and BEC attacks – detecting them on average 13 days earlier than attack-centric solutions. That’s why 75% of our customers have removed their SEG and now rely on their native email security provider combined with Darktrace.
  • By offering comprehensive protection beyond the inbox. Darktrace / EMAIL goes further than traditional inbound filtering, delivering account and messaging protection, DLP, and DMARC capabilities, ensuring best-in-class security across inbound, outbound, and domain protection scenarios.  
  • Continuous innovation. We are ranked second highest in the Gartner Critical Capabilities research for core email security function, likely thanks to our product strategy and rapid pace of innovation. We’ve release major capabilities twice a year for nearly five years, including advanced AI models and expanded coverage for collaboration platforms.

We deliver exceptional customer experiences worldwide

Darktrace’s leadership isn’t just about excelling in technology, it’s about delivering an outstanding experience that customers value. Let’s dig into what makes our customers tick.

  • Proven loyalty from our base. Recognition from Gartner Peer Insights as a Customers’ Choice, combined with a 4.8-star rating (based on 340 reviews as of November 2025), demonstrates for us the trust of thousands of organizations worldwide, not just the analysts.  
  • Customer-first support. Darktrace goes beyond ticket-only models with dedicated account teams and award-winning service, backed by significant headcount growth in technical support and analytics roles over the past year.
  • Local expertise. With offices spanning continents, Darktrace is able to provide regional language support and tailored engagement from teams on the ground, ensuring personalized service and a human-first experience.

Darktrace enhances security stacks with a partner-first architecture

There are plenty of tools out there than encourage a siloed approach. Darktrace / EMAIL plays well with others, enhancing your native security provider and allowing you to slim down your stack. It’s designed to set you up for future growth, with:

  • A best-in-breed platform approach. Natively built on Self-Learning AI, Darktrace / EMAIL delivers deep integration with our / NETWORK, / IDENTITY, and / CLOUD products as part of a unified platforms – that enables and enhances comprehensive enterprise-wise security.
  • Optimized workflows. Darktrace integrates tightly with an extended ecosystem of security tools – including a strategic partnership with Microsoft enabling unified threat response and quarantine capabilities – bringing constant innovation to all of your SOC workflows.  
  • A channel-first strategy. Darktrace is making significant investments in partner-driven architectures, enabling integrated ecosystems that deliver maximum value and future-ready security for our customers.

Analyst recognized. Customer approved.  

Darktrace / EMAIL is not just another inbound email security tool; it’s an advanced email security platform trusted by thousands of users to protect them against advanced phishing, messaging, and account-level attacks.  

As a Leader, we believe we owe our positioning to our customers and partners for supporting our growth. In the upcoming years we will continue to innovate to serve the organizations who depend on Darktrace for threat protection.  

To learn more about Darktrace’s position as a Leader, view a complimentary copy of the Magic Quadrant report, register for the Darktrace Innovation Webinar on 9 December, 2025, or simply request a demo.

Gartner, Gartner® Magic Quadrant™ for Email Security Platforms, Max Taggett, Nikul Patel, 3 December 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Darktrace.

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Carlos Gray
Senior Product Marketing Manager, Email

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December 2, 2025

Protecting the Experience: How a global hospitality brand stays resilient with Darktrace

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For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails  

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.”  - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

  • Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
  • Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
  • Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
  • Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.  

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

  1. Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
  2. Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
  3. Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.  

AI delivers the outcomes that matter  

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.  

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

  • Automated holds and neutralizations of anomalous executive-style messages
  • Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
  • Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

  • Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
  • Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
  • Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

  • Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
  • Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
  • Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.  

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO
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