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March 20, 2023

Multi-Factor Authentication: Not the Silver Bullet

Multi-Factor Authentication (MFA) is a widely used security measure, but it's not bulletproof. See how threat actors can exploit MFA to access your information.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Tegbir Singh
Cyber Analyst
Written by
Emma Foulger
Senior Cyber Analyst
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20
Mar 2023

Multi-Factor Authentication (MFA) is a long-established component of the identity and access management (IAM) framework that requires users to provide multiple verification factors to access Software as a Service (SaaS) and application environments, rather than simply relying on account credentials. MFA has been widely, although not universally, adopted as a security measure against common account takeover methods, such as brute-force attacks and exploiting passwords found in data leaks. Despite the adoption of MFA, account takeover methods are still prevalent across the threat landscape. However, the industry is seeing more and more examples of MFA compromise wherein threat actors exploit the security tool itself to gain account access.

Although having a security measure like MFA is a crucial first step in safeguarding a network, relying on a single method will always lead to gaps. MFA is a generic term for a broad range of products and services with varying degrees of efficacy; however, it is often used in the same way as Zero Trust, as a tick box or one size fits all solution. Knowing the gaps in security that are still present, even when utilizing effective MFA tools, is essential to mitigating the evolving threats of account compromise.

Figure 1: The standard flow process of MFA for any individual application. 

Bypassing MFA & Attack Details

Instances of threat actors’ bypassing MFA typically involve an element of social engineering, such as spamming authentication requests to the victim’s email or phone. This takes advantage of the victim’s fatigue of receiving numerous notifications, leading them to validate the request to silence the notifications. Microsoft research data published in September 2022 shows a clear trend of MFA fatigue attacks becoming increasingly popular last year [1]. Notably, the Uber hack occurred after attackers exploited this method [2]. This trend seems likely to continue as MFA progresses towards universal adoption and attackers continue to focus on social engineering as a means to bypass it. The following example details how Darktrace not only identifies and warns customers about unusual MFA activity for hijacked accounts, but also how its suite of products can take appropriate actions to prevent further compromise.

On January 5, 2023, a SaaS account belonging to a customer based in Australia was observed successfully logging in from a rare external endpoint, following two previous failed attempts. Darktrace identified that the login IP address was in the United States, which it recognized as unusual compared to the user’s expected login location, and the successful login followed multiple failed MFA authentication requests.

Figure 2: A screenshot of the SaaS console, showcasing the login activity of the SaaS user with the reason for the failed logins highlighted. 

No further suspicious activity was detected on the device, likely a tactic employed by the threat actor to remain undetected by security tools. However, a Darktrace model breach was triggered two days later following another usual login location, this time in Germany. Once again, a successful authentication request was observed, suggesting the attacker was able to consistently bypass the MFA security and access the account. 

Following this login, multiple unusual activities were observed including the access of multiple sensitive internal files and initiating updates to email folders, namely \Sent Items, \Deleted Items, and \WIISE. This type of activity is indicative of a victim’s mailbox being modified to enable attackers to send malicious spam to contacts in the organization, allowing them to escalate their privileges and move laterally throughout the network.

Figure 3: A screenshot of the SaaS console showing some of the suspicious files that were previewed by the user. 

Darktrace continued to report suspicious activity from this user with similar activity occurring again on January 8, when the user was observed logging in from another highly anomalous location and accessing similar files. The activity escalated on January 13 when, alongside an unusual login and further email updates, the user created a new email rule suspiciously named “.”.

Figure 4: A screenshot showcasing the details of the email rule that was created by the malicious actor. 

The rule appears to have targeted emails received from a specific internal user, marking them as read and moving them to a different folder; it was likely that the attacker intended to use these emails to help socially engineer third-parties and compromise the organization’s network further. Additional suspicious activity was observed from the user, including an update to an email containing a potentially sensitive attachment.

Figure 5: A screenshot showing details of the attachment observed.

Due to the combination of an unusual login and new email rule, Darktrace RESPOND/Network™ took swift autonomous action, forcing the user in question to log out and disabling the account, preventing further compromise. With the implementation of these actions the malicious actor was unable to engage in any further activity on the compromised account.

Figure 6: The above screenshot of the SaaS UI shows some of the actions initiated by Darktrace RESPOND/Network.

Conclusion

Having MFA in place is an important first step towards hardening an organization’s SaaS environment and safeguarding against less sophisticated methods of attack, however defense in depth is key to ensuring a network is truly secure. Any one security measure will always have weaknesses, and only with multiple layers of varying protection can gaps in security be effectively closed. 

Using Self-Learning AI™, Darktrace DETECT™ can quickly identify unexpected behavior on a device, even if it occurs with legitimate credentials and successfully passes MFA, to bring it to the attention of the security team. Darktrace RESPOND™ is then able to take immediate action, implementing precise actions to prevent more serious compromise. 

Pairing the two products together provides customers with an around-the-clock AI decision maker capable of detecting emerging threats, even those that would evade other traditional security measures, and interrupting attacks at machine speed with surgical precision.

Resources

[1] https://techcommunity.microsoft.com/t5/microsoft-entra-azure-ad-blog/defend-your-users-from-mfa-fatigue-attacks/ba-p/2365677 

[2] https://www.forbes.com/sites/daveywinder/2022/09/18/has-uber-been-hacked-company-investigates-cybersecurity-incident-as-law-enforcement-alerted/?sh=4d3495796056 

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Tegbir Singh
Cyber Analyst
Written by
Emma Foulger
Senior Cyber Analyst

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June 18, 2025

Darktrace Collaborates with Microsoft: Unifying Email Security with a Shared Vision

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In today’s threat landscape, email remains the most targeted vector for cyberattacks. Organizations require not only multi-layered defenses but also advanced, integrated systems that work collaboratively to proactively mitigate threats before they cause damage

That’s why we’re proud to announce a new integration between Darktrace / EMAIL and Microsoft Defender for Office 365, delivering a Unified Quarantine experience that empowers security teams with seamless visibility, control, and response across both platforms.

This announcement builds on a strong and growing collaboration. In 2024, Darktrace was honored as Microsoft UK Partner of the Year and recognized as a Security Trailblazer at the annual Microsoft Security 20/20 Awards, a testament to our shared commitment to innovation and customer-centric security.

A Shared Mission: Stopping Threats at Machine Speed

This integration is more than a technical milestone,as it’s a reflection of a shared mission: to protect organizations from both known and unknown threats, with efficiency, accuracy, and transparency.

  • Microsoft Defender for Office 365 delivers a comprehensive security framework that safeguards Microsoft 365 email and collaboration workloads leveraging advanced AI, global threat intelligence and information on known attack infrastructure.
  • Darktrace / EMAIL complements this with Self-Learning AI that understands the unique communication patterns within each organization, detecting subtle anomalies that evade traditional detection methods.

Together, we’re delivering multi-layered, adaptive protection that’s greater than the sum of its parts.

“Our integration with Microsoft gives security teams the tools they need to act faster and more precisely to detect and respond to threats,” said Jill Popelka, CEO of Darktrace. “Together, we’re strengthening defenses where it matters most to our customers: at the inbox.”

Unified Quarantine: One View, Total Clarity

The new Unified Quarantine experience gives customers a single pane of glass to view and manage email threatsregardless of which product took action. This means:

  • Faster investigations with consolidated visibility
  • Clear attribution of actions and outcomes across both platforms
  • Streamlined workflows for security teams managing complex environments

“This integration is a testament to the power of combining Microsoft’s global threat intelligence with Darktrace’s unique ability to understand the ‘self’ of an organization,” said Jack Stockdale, CTO of Darktrace. “Together, we’re delivering a new standard in proactive, adaptive email security.”

A New Era of Collaborative Cyber Defense

This collaboration represents a broader shift in cybersecurity: from siloed tools to integrated ecosystems. As attackers become more sophisticated, defenders must move faster, smarter, and in unison.

Through this integration, Darktrace and Microsoft establish a new standard for collaboration between native and third-party security solutions, enhancing not only threat detection but also comprehensive understanding and proactive measures against threats.

We’re excited to bring this innovation to our customers and continue building a future where AI and human expertise collaborate to secure the enterprise.

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Carlos Gray
Senior Product Marketing Manager, Email

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June 18, 2025

Customer Case Study: Leading Petrochemical Manufacturer

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Headquartered in Saudi Arabia, this industry leading petrochemical manufacturer serves customers in more than 80 countries across diverse markets throughout Europe, Africa, Latin America, the Middle East, China, and Southeast Asia.

Cyber resiliency critical to growth strategy

This leading petrochemical manufacturer’s vision is to be one of the major global players in the production and marketing of designated petrochemicals and downstream products. The company aims to significantly increase its capacity to up to a million metric tons within the next few years.

With cyber-attacks on critical infrastructure increasing 30% globally last year, cyber resiliency is essential to supporting the company’s strategic business goals of:

  • Maximizing production through efficient asset utilization
  • Maximizing sales by conducting 90% of its business outside Saudi Arabia
  • Optimizing resources and processes by integrating with UN Global Compact principles for sustainability and efficiency
  • Growing its business portfolio by engaging in joint ventures to diversify production and add value to the economy

However, the industry leader faced several challenges in its drive to fortify its cybersecurity defenses.

Visibility gaps delay response time

The company’s existing security setup provided limited visibility to the in-house security team, hindering its ability to detect anomalous network and user activity in real time. This resulted in delayed responses to potential incidents, making proactive issue resolution difficult and any remediation in the event of a successful attack costly and time-consuming.

Manual detection drains resources

Without automated detection and response capabilities, the organization’s security team had to manually monitor for suspicious activity – a time-consuming and inefficient approach that strained resources and left the organization vulnerable. This made it difficult for the team to stay current with training or acquire new skills and certifications, which are core to the ethos of both the company’s owners and the team itself.

Cyber-attacks on critical infrastructure increasing

The petrochemical manufacturer is part of a broader ecosystem of companies, making the protection of its supply chain – both upstream and downstream – critical. With several manufacturing entities and multiple locations, the customer’s internal structure is complex and challenging to secure. As cyber-attacks on critical infrastructure escalate, it needed a more comprehensive approach to safeguard its business and the wider ecosystem.

Keeping and growing skills and focus in-house

To strengthen its cybersecurity strategy, the company considered two options:

  1. Make a significant initial and ongoing investment in a Security Operations Center (SOC), which would involve skills development outside the company and substantial management overhead.
  2. Use a combination of new, automated tools and an outsourced Managed Detection and Response (MDR) service to reduce the burden on internal security specialists and allow the company to invest in upskilling its staff so they can focus on more strategic tasks.

Faced with this choice between entirely outsourcing security and augmenting the security team with new capabilities, the customer chose the second option, selecting Darktrace to automate the company’s monitoring, detection, and response. Today, the petrochemical manufacturer is using:

Extending the SOC with 24/7 expert support

To alleviate the burden on its lean security team, the company augmented its in-house capabilities with Darktrace’s Managed Detection & Response service. This support acts as an extension of its SOC, providing 24/7 monitoring, investigation, and escalation of high-priority threats. With Darktrace’s global SOC managing alert triage and autonomously containing threats, the organization’s internal team can focus on strategic initiatives. The result is a stronger security posture and increased capacity to proactively address evolving cyber risks – without expanding headcount or sacrificing visibility.

A unique approach to AI

In its search for a new security platform, the company’s Director of Information Technology said Darktrace’s autonomous response capability, coupled with Self-Learning AI-driven threat reduction, were two big reasons for selecting Darktrace over competing products and services.

AI was a huge factor – no one else was doing what Darktrace was doing with [AI].”

Demonstrated visibility

Before Darktrace, the customer had no visibility into the network activity to and from remote worker devices. Some employees need the ability to connect to its networks at any time and from any location, including the Director of Information Technology. The trial deployment of Darktrace / ENDPOINT was a success and gave the team peace of mind that, no matter the location or device, high-value remote workers were protected by Darktrace.

Modular architecture  

Darktrace's modular architecture allowed the company to deploy security controls across its complex, multi-entity environment. The company’s different locations run on segregated networks but are still interconnected and need to be protected. Darktrace / NETWORK provides a unified view and coordinated security response across the organization’s entire network infrastructure, including endpoint devices.

Results

The petrochemical manufacturer is using Darktrace across all of its locations and has achieved total visibility across network and user activity. “Darktrace is increasing in value every day,” said the Director of Information Technology.

I don’t have a big team, and Darktrace makes our lives very, very easy, not least the automation of some of the tasks that require constant manual review.”

Time savings frees analysts to focus on proactive security

Darktrace / NETWORK provides continuous, AI-driven monitoring and analysis of the company’s network activity, user behavior, and threat patterns, establishing a baseline of what normal activity looks like, and then alerting analysts to any deviations from normal traffic, activity, and behaviors. Darktrace’s autonomous response capabilities speed up response to detected threats, meaning intervention from the security team is required for fewer incidents and alerts.

In October 2024 alone, Darktrace Cyber AI Analyst saved the team 810 investigation hours, and autonomously responded to 180 anomalous behaviors that were uncovered during the investigations. With Darktrace managing the majority of threat detection and response efforts, the security team has been able to change its day-to-day activity from manual review of traffic and alerts and belated response to activity, to proactively fortifying its detection and response posture and upskilling to meet evolving requirements.  

Layered email protection reduces phishing threats

The company’s email infrastructure posed a challenge due to petrochemical industry regulations requiring on-premises email servers, with some security delivered via Microsoft Azure. By integrating Darktrace / EMAIL into the Azure stack, the organization has reduced the volume of phishing emails its users receive by 5%.

“Now we have one more layer of security related to email – every email goes through two filters. If something is not being caught or traced by Azure, it is being detected by Darktrace,” said the Director of Information Technology. “As a result, we’re now seeing only about 15% to 20% of the phishing emails we used to receive before implementing Darktrace.”

Preparing for a secure future

The time saved using Darktrace has helped the security team take proactive steps, including preparing for new cyber resilience regulations for Saudi Arabia’s Critical National Infrastructure, as mandated by the National Cybersecurity Authority (NCA).

“The team now has ample time to prepare policies and procedures that meet the new NCA regulations and, in some cases, enhance the requirements of the new law,” said the Director of Information Technology. “All of this is possible because they don’t need to keep watch; Darktrace takes on so much of that task for them.”

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