Blog
/
Email
/
January 14, 2025

Why AI-powered Email Protection Became Essential for this Global Financial Services Leader

Hear the cybersecurity transformation story of this leading money transmitter, who facilitates more than $9 billion in remittances via thousands of agent locations across the US serving more than two million active customers.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
The Darktrace Community
Default blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog image
14
Jan 2025

When agile cyber-attackers don’t stop, but pivot  

When he first joined this leading financial services provider, it was clear to the CISO that email security needed to be a top priority. The organization provides transfer services to millions of consumers via a network of thousands of agent locations across the US. Those agents are connected to hundreds of thousands of global payers to complete consumer transfers, ranging from leading financial institutions to small local businesses.

With this vast network of agents and payers, the provider relies on email as its primary communications channel. Transmitting billions of dollars every year, the organization is a prime target for cyber criminals looking to steal credentials, financial assets, and sensitive data.

Vulnerable to attacks with gaps in email security and visibility

The CISO discovered that employees were under constant attack by phishing emails impersonating his company’s own executives. The business email compromise (BEC) attacks were designed to deceive employees into sharing credentials or clicking on malicious links.

Upon discovering that their Microsoft 365 tenant lacked secure configuration, the CISO implemented necessary changes to strengthen the service, including enabling authentication controls. While his efforts significantly reduced BEC attacks, cyber criminals changed their tactics, sending employees malicious phishing emails from seemingly valid email accounts from trusted domains like Google and Yahoo. The emails passed through the organization’s native email filters without detection.

The CISO also sought to strengthen defenses against third-party supply chain attacks that could originate with any of the hundreds of thousands of third-party agents and payers the company works with around the world. While the larger institutions typically have sophisticated email security strategies in place, the smaller businesses may lack the cybersecurity expertise needed to effectively secure and manage their data, putting the organization at risk.

While the CISO knew the company was vulnerable to phishing and third-party threats, he didn’t have visibility across the flow of email. Without access to key metrics and valuable data, he couldn’t get the crucial insights needed to quickly identify possible threats and adjust security protocols.  

Skilled analysts bogged down with low-level tasks

Like many enterprise organizations, this leading financial services provider relied on a crew of highly skilled analysts to respond to alerts and analyze and triage emails most of their workday. “That shouldn’t be how we operate,” said the CISO. “My role and the role of my staff should be to focus on more strategic projects, support the business, and work on important new product development.”

Balancing user experience with mitigating threats

Enabling greater email security measures without negatively impacting the business, user experience, and customer satisfaction was a daunting challenge the CISO and his security team faced. Imposing restrictions that are too stringent could restrict communication, delay the delivery of important messages, or block legitimate emails – potentially slowing down money transfers, frustrating customers, affecting employee productivity, and impacting revenue. However, maintaining controls that are too permissive could result in serious outcomes like data theft, financial fraud, operational disruption, compliance penalties, and customer attrition.  

Self-Learning AI is a game changer

After conducting a thorough POC with several modern security solution providers, this global financial services provider chose the Darktrace / EMAIL an AI-driven email security platform. The CISO said they chose the solution for two key reasons:

First, Darktrace / EMAIL offers modern capabilities

  • Self-Learning AI uses business data to recognize anomalies in communication patterns and user behavior to stop known and unknown threats
  • Secures the organization’s entire mailflow across all inbound, outbound, and lateral email
  • Protects against account takeover attacks by identifying subtle anomalies in cloud SaaS
  • Catches sophisticated threats like impersonations, session token misuse, adversary-in-the-middle attacks, credential theft, and data exfiltration

Second, they pointed to Darktrace’s experience, innovation, and expertise

  • Deep cybersecurity and industry knowledge
  • Demonstrated customers successes worldwide
  • At the forefront of innovation and research, establishing new thresholds in cybersecurity, with technology advances backed by over 200 patents and pending applications

Moreover, and most importantly, this organization trusted Darktrace to deliver on its promises.  And according to the CISO, that’s just what happened.

Significantly reduced phishing threats and business risk

Since implementing Darktrace / EMAIL, the threat posed by BEC attacks has dropped sharply. “Phishing is not an issue that concerns me anymore. I estimate we are now identifying and blocking more than 85% of threats our previous solution was missing,” said the CISO. The biggest factor contributing to this success? The power of AI.

With Darktrace / EMAIL, this leadingglobal financial services provider is identifying and blocking more than 85% ofthe phishing email threats its previous solution missed.

AI wasn’t originally on the financial service provider’s list of criteria. But after seeing AI in action and understanding its potential to vastly scale their detection and response capabilities–without adding headcount, the CISO determined AI wasn’t an option but an imperative. “AI is essential when it comes to email security, it’s an absolute necessity,” he said.  

Darktrace / EMAIL’s Self-Learning AI is uniquely powerful because it learns the content and context of every internal and external user and can spot the subtle differences in behavioral patterns that point to possible social engineering attacks. Through patented behavioral anomaly detection, Darktrace / EMAIL continuously learns about the organization’s business and users, based on its own operations and data, adjusting security protocols accordingly.  

For example, when clients are transferring large amounts of money, they are required to send photos of their driver’s licenses and passports via email to the organization for verification – accounting for a large percentage of its’ inbound email. Darktrace / EMAIL recognizes that it’s normal for customers to send this sensitive information, and it also knows that it’s not normal for that same sensitive information to leave the organization via outbound mail. In addition, Darktrace identifies patterns in user behavior, including who employees communicate with and what kind of information they share. When user behavior falls outside of established norms, such as an email sent from the CFO to employees the CEO would not typically communicate with, Darktrace can take the appropriate action to remove the threat.  

“After the implementation, we gave the solution two weeks to ingest our data and learn the specifics of our business. After that, it was perfect, just amazing,” said the CISO.  

Boosted team productivity and elevated value to the business

With Darktrace / EMAIL, the organization has successfully scaled its detection and response efforts without scaling personnel. The security team has reduced the number of emails requiring manual investigation by 90%. And because analysts now have the benefit of Darktrace / EMAIL’s analytics and reporting, the investigation process is much easier and faster. “The impact of this solution on my team has been very positive,” said the CISO. “Darktrace / EMAIL essentially manages itself, freeing up time for our skilled analysts–and for myself–to focus on more important projects.”  

The security team has scaled its detection and response efforts without scaling personnel,reducing the number of emails it manually investigates by 90%

Increased visibility delivers business-critical insights

You can’t control what you can’t see, and with zero visibility into critical data and metrics, this financial services provider was at a serious disadvantage. That has all changed. “Something that I love about Darktrace / EMAIL is the visibility that it provides into key metrics from a single dashboard. We can now understand the behavior of our email flow and data traffic and can make insight-driven decisions to continuously optimize our email security. It’s awesome,” said the CISO.  

An efficient user interface also improves productivity and reduces mean time to action by enabling teams to easily visualize key data points and quickly evaluate what actions need to be taken. Darktrace / EMAIL was developed with that experience in mind, allowing users to access data and take quick action without having to constantly log into the solution.

Keeping the business focused on cybersecurity

The leadership of this global organization takes information security very seriously, understanding that cyber-attacks aren’t just an IT problem but a business problem. When it came to evaluating Darktrace, the CISO said numerous stakeholders were involved including C-level executives, infrastructure, and IT, which operates separately from information security. The CISO initially identified the need, conducted the market research, engaged the target vendors, and then brought the other decision makers into the process for the solution evaluation and final decision. “Our IT group, infrastructure team, CTO and CEO are all involved when it comes to making major cybersecurity investments. We always try to make these decisions jointly to ensure we are taking everything into consideration.”

The organization has reached a higher level of maturity when it comes to email cybersecurity. The ability to automate routine email detection and investigation tasks has both strengthened the organization’s cyber resilience and enabled the CISO and his team to contribute more to the business. His advice for other IT leaders facing the same email security and visibility challenges he once experienced: “For those companies that need greater insight and control over their email but have limited resources and people, AI is the answer.”  

Darktrace / Email solution brief screenshot

Secure Your Inbox with Cutting-Edge AI Email Protection

Discover the most advanced cloud-native AI email security solution to protect your domain and brand while preventing phishing, novel social engineering, business email compromise, account takeover, and data loss.

  • Gain up to 13 days of earlier threat detection and maximize ROI on your current email security
  • Experience 20-25% more threat blocking power with Darktrace / EMAIL
  • Stop the 58% of threats bypassing traditional email security

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
The Darktrace Community

More in this series

No items found.

Blog

/

/

January 13, 2026

Runtime Is Where Cloud Security Really Counts: The Importance of Detection, Forensics and Real-Time Architecture Awareness

runtime, cloud security, cnaapDefault blog imageDefault blog image

Introduction: Shifting focus from prevention to runtime

Cloud security has spent the last decade focused on prevention; tightening configurations, scanning for vulnerabilities, and enforcing best practices through Cloud Native Application Protection Platforms (CNAPP). These capabilities remain essential, but they are not where cloud attacks happen.

Attacks happen at runtime: the dynamic, ephemeral, constantly changing execution layer where applications run, permissions are granted, identities act, and workloads communicate. This is also the layer where defenders traditionally have the least visibility and the least time to respond.

Today’s threat landscape demands a fundamental shift. Reducing cloud risk now requires moving beyond static posture and CNAPP only approaches and embracing realtime behavioral detection across workloads and identities, paired with the ability to automatically preserve forensic evidence. Defenders need a continuous, real-time understanding of what “normal” looks like in their cloud environments, and AI capable of processing massive data streams to surface deviations that signal emerging attacker behavior.

Runtime: The layer where attacks happen

Runtime is the cloud in motion — containers starting and stopping, serverless functions being called, IAM roles being assumed, workloads auto scaling, and data flowing across hundreds of services. It’s also where attackers:

  • Weaponize stolen credentials
  • Escalate privileges
  • Pivot programmatically
  • Deploy malicious compute
  • Manipulate or exfiltrate data

The challenge is complex: runtime evidence is ephemeral. Containers vanish; critical process data disappears in seconds. By the time a human analyst begins investigating, the detail required to understand and respond to the alert, often is already gone. This volatility makes runtime the hardest layer to monitor, and the most important one to secure.

What Darktrace / CLOUD Brings to Runtime Defence

Darktrace / CLOUD is purpose-built for the cloud execution layer. It unifies the capabilities required to detect, contain, and understand attacks as they unfold, not hours or days later. Four elements define its value:

1. Behavioral, real-time detection

The platform learns normal activity across cloud services, identities, workloads, and data flows, then surfaces anomalies that signify real attacker behavior, even when no signature exists.

2. Automated forensic level artifact collection

The moment Darktrace detects a threat, it can automatically capture volatile forensic evidence; disk state, memory, logs, and process context, including from ephemeral resources. This preserves the truth of what happened before workloads terminate and evidence disappears.

3. AI-led investigation

Cyber AI Analyst assembles cloud behaviors into a coherent incident story, correlating identity activity, network flows, and Cloud workload behavior. Analysts no longer need to pivot across dashboards or reconstruct timelines manually.

4. Live architectural awareness

Darktrace continuously maps your cloud environment as it operates; including services, identities, connectivity, and data pathways. This real-time visibility makes anomalies clearer and investigations dramatically faster.

Together, these capabilities form a runtime-first security model.

Why CNAPP alone isn’t enough

CNAPP platforms excel at pre deployment checks all the way down to developer workstations, identifying misconfigurations, concerning permission combinations, vulnerable images, and risky infrastructure choices. But CNAPP’s breadth is also its limitation. CNAPP is about posture. Runtime defense is about behavior.

CNAPP tells you what could go wrong; runtime detection highlights what is going wrong right now.

It cannot preserve ephemeral evidence, correlate active behaviors across domains, or contain unfolding attacks with the precision and speed required during a real incident. Prevention remains essential, but prevention alone cannot stop an attacker who is already operating inside your cloud environment.

Real-world AWS Scenario: Why Runtime Monitoring Wins

A recent incident detected by Darktrace / CLOUD highlights how cloud compromises unfold, and why runtime visibility is non-negotiable. Each step below reflects detections that occur only when monitoring behavior in real time.

1. External Credential Use

Detection: Unusual external source for credential use: An attacker logs into a cloud account from a never-before-seen location, the earliest sign of account takeover.

2. AWS CLI Pivot

Detection: Unusual CLI activity: The attacker switches to programmatic access, issuing commands from a suspicious host to gain automation and stealth.

3. Credential Manipulation

Detection: Rare password reset: They reset or assign new passwords to establish persistence and bypass existing security controls.

4. Cloud Reconnaissance

Detection: Burst of resource discovery: The attacker enumerates buckets, roles, and services to map high value assets and plan next steps.

5. Privilege Escalation

Detection: Anomalous IAM update: Unauthorized policy updates or role changes grant the attacker elevated access or a backdoor.

6. Malicious Compute Deployment

Detection: Unusual EC2/Lambda/ECS creation: The attacker deploys compute resources for mining, lateral movement, or staging further tools.

7. Data Access or Tampering

Detection: Unusual S3 modifications: They alter S3 permissions or objects, often a prelude to data exfiltration or corruption.

Only some of these actions would appear in a posture scan, crucially after the fact.
Every one of these runtime detections is visible only through real-time behavioral monitoring while the attack is in progress.

The future of cloud security Is runtime-first

Cloud defense can no longer revolve solely around prevention. Modern attacks unfold in runtime, across a fast-changing mesh of workloads, services, and — critically — identities. To reduce risk, organizations must be able to detect, understand, and contain malicious activity as it happens, before ephemeral evidence disappears and before attacker's pivot across identity layers.

Darktrace / CLOUD delivers this shift by turning runtime, the most volatile and consequential layer in the cloud, into a fully defensible control point through unified visibility across behavior, workloads, and identities. It does this by providing:

  • Real-time behavior detection across workloads and identity activity
  • Autonomous response actions for rapid containment
  • Automated forensic level artifact preservation the moment events occur
  • AI-driven investigation that separates weak signals from true attacker patterns
  • Live cloud environment insight to understand context and impact instantly

Cloud security must evolve from securing what might go wrong to continuously understanding what is happening; in runtime, across identities, and at the speed attackers operate. Unifying runtime and identity visibility is how defenders regain the advantage.

[related-resource]

Continue reading
About the author
Adam Stevens
Senior Director of Product, Cloud | Darktrace

Blog

/

Network

/

January 12, 2026

Maduro Arrest Used as a Lure to Deliver Backdoor

maduro arrest used as lure to deliver backdoorDefault blog imageDefault blog image

Introduction

Threat actors frequently exploit ongoing world events to trick users into opening and executing malicious files. Darktrace security researchers recently identified a threat group using reports around the arrest of Venezuelan President Nicolàs Maduro on January 3, 2025, as a lure to deliver backdoor malware.

Technical Analysis

While the exact initial access method is unknown, it is likely that a spear-phishing email was sent to victims, containing a zip archive titled “US now deciding what’s next for Venezuela.zip”. This file included an executable named “Maduro to be taken to New York.exe” and a dynamic-link library (DLL), “kugou.dll”.  

The binary “Maduro to be taken to New York.exe” is a legitimate binary (albeit with an expired signature) related to KuGou, a Chinese streaming platform. Its function is to load the DLL “kugou.dll” via DLL search order. In this instance, the expected DLL has been replaced with a malicious one with the same name to load it.  

DLL called with LoadLibraryW.
Figure 1: DLL called with LoadLibraryW.

Once the DLL is executed, a directory is created C:\ProgramData\Technology360NB with the DLL copied into the directory along with the executable, renamed as “DataTechnology.exe”. A registry key is created for persistence in “HKCU\Software\Microsoft\Windows\CurrentVersion\Run\Lite360” to run DataTechnology.exe --DATA on log on.

 Registry key added for persistence.
Figure 2. Registry key added for persistence.
Folder “Technology360NB” created.
Figure 3: Folder “Technology360NB” created.

During execution, a dialog box appears with the caption “Please restart your computer and try again, or contact the original author.”

Message box prompting user to restart.
Figure 4. Message box prompting user to restart.

Prompting the user to restart triggers the malware to run from the registry key with the command --DATA, and if the user doesn't, a forced restart is triggered. Once the system is reset, the malware begins periodic TLS connections to the command-and-control (C2) server 172.81.60[.]97 on port 443. While the encrypted traffic prevents direct inspection of commands or data, the regular beaconing and response traffic strongly imply that the malware has the ability to poll a remote server for instructions, configuration, or tasking.

Conclusion

Threat groups have long used geopolitical issues and other high-profile events to make malicious content appear more credible or urgent. Since the onset of the war in Ukraine, organizations have been repeatedly targeted with spear-phishing emails using subject lines related to the ongoing conflict, including references to prisoners of war [1]. Similarly, the Chinese threat group Mustang Panda frequently uses this tactic to deploy backdoors, using lures related to the Ukrainian war, conventions on Tibet [2], the South China Sea [3], and Taiwan [4].  

The activity described in this blog shares similarities with previous Mustang Panda campaigns, including the use of a current-events archive, a directory created in ProgramData with a legitimate executable used to load a malicious DLL and run registry keys used for persistence. While there is an overlap of tactics, techniques and procedures (TTPs), there is insufficient information available to confidently attribute this activity to a specific threat group. Users should remain vigilant, especially when opening email attachments.

Credit to Tara Gould (Malware Research Lead)
Edited by Ryan Traill (Analyst Content Lead)

Indicators of Compromise (IoCs)

172.81.60[.]97
8f81ce8ca6cdbc7d7eb10f4da5f470c6 - US now deciding what's next for Venezuela.zip
722bcd4b14aac3395f8a073050b9a578 - Maduro to be taken to New York.exe
aea6f6edbbbb0ab0f22568dcb503d731  - kugou.dll

References

[1] https://cert.gov.ua/article/6280422  

[2] https://www.ibm.com/think/x-force/hive0154-mustang-panda-shifts-focus-tibetan-community-deploy-pubload-backdoor

[3] https://www.ibm.com/think/x-force/hive0154-targeting-us-philippines-pakistan-taiwan

[4] https://www.ibm.com/think/x-force/hive0154-targeting-us-philippines-pakistan-taiwan

Continue reading
About the author
Tara Gould
Malware Research Lead
Your data. Our AI.
Elevate your network security with Darktrace AI