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April 12, 2022

Efficient Incident Reporting: Darktrace AI Analyst

Discover how Darktrace's Cyber AI Analyst accelerates incident reporting to the US federal government, enhancing cybersecurity response times.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Fier
SVP, Red Team Operations
Written by
Sally Kenyon Grant
VP, Darktrace Federal
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12
Apr 2022

On March 15, 2022, President Biden signed the Cyber Incident Reporting for Critical Infrastructure Act into law, included as part of the Congressional Omnibus Appropriations bill. The law requires critical infrastructure owners and operators to quickly notify the Cyber and Infrastructure Security Agency (CISA) of ransomware payments and significant cyber-attacks.

The Cyber Incident Reporting for Critical Infrastructure Act creates two new reporting requirements:

  1. an obligation to report certain cyber incidents to DHS CISA within 72 hours
  2. an obligation to report ransomware payments within 24 hours

Supporting the new law, Darktrace AI accelerates the cyber incident reporting process. Specifically, Darktrace’s Cyber AI Analyst understands the connections among disparate security incidents with supervised machine learning and autonomously writes incident reports in human-readable language using natural language processing (NLP). These Darktrace incident reports allow human analysts to send reports to CISA quickly and efficiently.

In the below real-world attack case study, we demonstrate how Cyber AI Analyst facilitates seamless reporting for critical infrastructure organizations that fall victim to ransomware and malicious data exfiltration. The AI technology, trained on human analyst behavior, replicates investigations at machine speed and scale, surfacing relevant details in minutes and allowing security teams to understand what happened precisely and share this information with the relevant authorities.

The below threat investigation details a significant threat find on a step by step level in technical detail to demonstrate the power and speed of Cyber AI Analyst.

Cyber AI Analyst’s incident report

When ransomware struck this organization, Cyber AI Analyst was invaluable, autonomously investigating the full scope of the incident and generating a natural language summary that clearly showed the progression of the attack.

Figure 1: Cyber AI Analyst reveals the full scope of the attack

In the aftermath of this attack, Darktrace’s technology also offered analyst assistance in mapping out the timeline of the attack and identifying what files were compromised, helping the security team identify anomalous activity related to the ransomware attack.

Figure 2: Cyber AI Analyst showing the stages of the attack chain undergone by the compromised device

With Darktrace AI’s insights, the team easily identified the timeline of the attack, affected devices, credentials used, file shares accessed, files exfiltrated, and malicious endpoints contacted, enabling the customer to disclose the scale of the attack and notify necessary parties.

This example demonstrates how Cyber AI Analyst empowers critical infrastructure owners and operators to swiftly report major cyber-attacks to the federal government. Considering that 72 hours is the reporting period is for significant incidents — and 24 hours for ransomware payments — Cyber AI Analyst is no longer a nice-to-have but a must-have for critical infrastructure.

Attack breakdown: Ransomware and data exfiltration

Cyber AI Analyst delivered the most critical information in an easy-to-read report — with no human touch involved — as shown in the incident report above. We will now break down the attack further to demonstrate how Darktrace’s Self-Learning AI understood the unusual activity throughout the attack lifecycle.

In this double extortion ransomware, attackers exfiltrated data over 22 days. The detections made by Darktrace’s Self-Learning AI, and the parallel investigation by Cyber AI Analyst, were used to map the attack chain and identify how and what data had been exfiltrated and encrypted.

The attack consisted of three general groups of events:

  • Unencrypted FTP (File Transfer Protocol) data exfiltration to rare malicious external endpoint in Bulgaria (May 9 07:23:46 UTC – May 21 03:06:46 UTC)
  • Ransomware encryption of files in network file shares (May 25 01:00:27 UTC – May 30 07:09:53 UTC)
  • Encrypted SSH (Secure Shell) data exfiltration to rare malicious external endpoint (May 29 16:43:37 UTC – May 30 13:23:59 UTC)
Figure 3: Timeline of the attack alongside Darktrace model breaches

First, uploads of internal data to a rare external endpoint in Bulgaria were observed within the networks. The exfiltration was preceded by SMB reads of internal file shares before approximately 450GB of data was exfiltrated via FTP.

Darktrace’s AI identified this threatening activity on its own, and the organization was quickly able to pinpoint what data had been exfiltrated, including files camouflaged by markings such as ‘Talent Acquisition’ and ‘Engineering and Construction,’ and legal and financial documents — suggesting that these were documents of an extremely sensitive nature.

Figure 4: Screenshots showing two model breaches relating to external uploads over FTP
Figure 5: Screenshot showing SMB reads from a file share before FTP upload

Model breaches:

  • Anomalous Connection / Unusual Incoming Data Volume
  • Anomalous File / Internal / Additional Extension Appended to SMB File
  • Compromise / Ransomware / Suspicious SMB Activity
  • Compromise / Ransomware / SMB Reads then Writes with Additional Extensions
  • Unusual Activity / Anomalous SMB Move & Write
  • Unusual Activity / High Volume Server Data Transfer
  • Unusual Activity / Sustained Anomalous SMB Activity
  • Device / SMB Lateral Movement

Four days following this observed activity, Darktrace’s AI detected the deployment of ransomware when multiple compromised devices began making anomalous SMB connections to file shares that they do not typically access, reading and writing similar volumes to the SMB file shares, as well as writing additional extensions to files over SMB. The file extension comprised a random string of letters and was likely to be unique to this target.

Using Darktrace, the customer obtained a full list of files that had been encrypted. The list included apparent financial records in an ‘Accounts’ file share.

Figure 6: Model breach showing additional extension written to file during ransomware encryption

Model breaches:

  • Anomalous Connection / Unusual Incoming Data Volume
  • Anomalous File / Internal / Additional Extension Appended to SMB File
  • Compromise / Ransomware / Suspicious SMB Activity
  • Compromise / Ransomware / SMB Reads then Writes with Additional Extensions
  • Unusual Activity / Anomalous SMB Move & Write
  • Unusual Activity / High Volume Server Data Transfer
  • Unusual Activity / Sustained Anomalous SMB Activity
  • Device / SMB Lateral Movement

Simultaneously, uploads of internal data to a rare external endpoint were observed within the network. The uploads were all performed using encrypted SSH/SFTP. In total, approximately 3.5GB of data was exfiltrated this way.

Despite the attacker using an encrypted channel to exfiltrate this data, Darktrace detected anomalous SMB file transfers prior to the external upload, indicating which files were exfiltrated. Here, Darktrace’s ability to go ‘back in time’ proved invaluable in helping analysts determine which files had been exfiltrated, although they were exfiltrated via an encrypted means.

Figure 7: Model breaches showing anomalous SMB activity before upload over SSH

Model breaches:

  • Anomalous Server Activity / Outgoing from Server
  • Compliance / SSH to Rare External Destination
  • Unusual Activity / Enhanced Unusual External Data Transfer
  • Device / Anomalous SMB Followed By Multiple Model Breaches
  • Device / Large Number of Model Breaches
  • Anomalous Connection / Uncommon 1 GiB Outbound
  • Anomalous Connection / Data Sent to Rare Domain
  • Anomalous Connection / Data Sent To New External Device

How did the attack bypass the rest of the security stack?

Existing administrative credentials were used to escalate privileges within the network and perform malicious activity.

Had Darktrace Antigena been active, it would have actioned a targeted, autonomous response to contain the activity in its early stages. Antigena would have enforced the ‘pattern of life’ on the devices involved in anomalous SMB activity — containing activity such as reading from file shares that are not normally connected, appending extensions to files and blocking outgoing connections to rare external endpoints.

However, in this case, Antigena was not set up to take action – it was configured in Human Confirmation mode. The incident was clearly alerted on by Darktrace, and appeared as a top priority item in the security team’s workflow. However, the security team was not monitoring Darktrace’s user interface, and in the absence of any action taken by other tools, the attack was allowed to progress, and the organization was obligated to disclose the details of the incident.

Streamlining the reporting process

In the modern threat landscape, leaning on AI to stop fast-moving and sophisticated attacks at machine speed and scale is critical. As this attack shows, the technology also helps organizations fulfill reporting requirements in the aftermath of an attack.

New legislation requires timely disclosure; with many traditional approaches to security, organizations do not have the capacity to surface the full details after an attack. On top of this, collating these details can take days or weeks. This is why Darktrace is no longer a nice-to-have but a must-have for critical infrastructure organizations, which are now required to report significant incidents swiftly.

Darktrace’s AI detects malicious activity as it happens and empowers customers to quickly understand the timeline of a compromise, as well as files accessed and exfiltrated by an attacker. This not only prepares organizations to resist the most sophisticated attacks, but also accelerates and radically simplifies the process of reporting the data breach.

Security teams should not have to confront disclosure processes on their own. Attacks happen fast, and their aftermaths are messy – retrospective investigation of lost data can be a futile effort with traditional approaches. With Darktrace, security teams can meet disruptive and sudden attacks with precise and nimble means of uncovering data, as well as detection and mitigation of risk. And, should the need arise, rapid and accurate reporting of events is laid out on a silver platter by the AI.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Fier
SVP, Red Team Operations
Written by
Sally Kenyon Grant
VP, Darktrace Federal

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December 3, 2025

Darktrace Named as a Leader in 2025 Gartner® Magic Quadrant™ for Email Security Platforms

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Darktrace is proud to be named as a Leader in the Gartner® Magic Quadrant™ for Email Security Platforms (ESP). We believe this recognition reflects what our customers already know: our product is exceptional – and so is the way we deliver it.

In July 2025, Darktrace was named a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Email Security, a distinction given to vendors who have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). To us, both achievements are testament to the customer-first approach that has fueled our rapid growth. We feel this new distinction from Gartner validates the innovation, efficacy, and customer-centric delivery that set Darktrace apart.

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about which email security platform can best accomplish their goals. We encourage our customers to read the full report to get the complete picture.

This acknowledgement follows the recent recognition of Darktrace / NETWORK, also designated a Leader in the Gartner Magic Quadrant for Network Detection & Response and named the only Customers’ Choice in its category.

Why do we believe Darktrace is leading in the email security market?

Our relentless innovation which drives proven results  

At Darktrace we continue to push the frontier of email security, with industry-first AI-native detection and response capabilities that go beyond traditional SEG approaches. How do we do it?

  • With a proven approach that gets results. Darktrace’s unique business-centric anomaly detection catches advanced phishing, supply chain compromises, and BEC attacks – detecting them on average 13 days earlier than attack-centric solutions. That’s why 75% of our customers have removed their SEG and now rely on their native email security provider combined with Darktrace.
  • By offering comprehensive protection beyond the inbox. Darktrace / EMAIL goes further than traditional inbound filtering, delivering account and messaging protection, DLP, and DMARC capabilities, ensuring best-in-class security across inbound, outbound, and domain protection scenarios.  
  • Continuous innovation. We are ranked second highest in the Gartner Critical Capabilities research for core email security function, likely thanks to our product strategy and rapid pace of innovation. We’ve release major capabilities twice a year for nearly five years, including advanced AI models and expanded coverage for collaboration platforms.

We deliver exceptional customer experiences worldwide

Darktrace’s leadership isn’t just about excelling in technology, it’s about delivering an outstanding experience that customers value. Let’s dig into what makes our customers tick.

  • Proven loyalty from our base. Recognition from Gartner Peer Insights as a Customers’ Choice, combined with a 4.8-star rating (based on 340 reviews as of November 2025), demonstrates for us the trust of thousands of organizations worldwide, not just the analysts.  
  • Customer-first support. Darktrace goes beyond ticket-only models with dedicated account teams and award-winning service, backed by significant headcount growth in technical support and analytics roles over the past year.
  • Local expertise. With offices spanning continents, Darktrace is able to provide regional language support and tailored engagement from teams on the ground, ensuring personalized service and a human-first experience.

Darktrace enhances security stacks with a partner-first architecture

There are plenty of tools out there than encourage a siloed approach. Darktrace / EMAIL plays well with others, enhancing your native security provider and allowing you to slim down your stack. It’s designed to set you up for future growth, with:

  • A best-in-breed platform approach. Natively built on Self-Learning AI, Darktrace / EMAIL delivers deep integration with our / NETWORK, / IDENTITY, and / CLOUD products as part of a unified platforms – that enables and enhances comprehensive enterprise-wise security.
  • Optimized workflows. Darktrace integrates tightly with an extended ecosystem of security tools – including a strategic partnership with Microsoft enabling unified threat response and quarantine capabilities – bringing constant innovation to all of your SOC workflows.  
  • A channel-first strategy. Darktrace is making significant investments in partner-driven architectures, enabling integrated ecosystems that deliver maximum value and future-ready security for our customers.

Analyst recognized. Customer approved.  

Darktrace / EMAIL is not just another inbound email security tool; it’s an advanced email security platform trusted by thousands of users to protect them against advanced phishing, messaging, and account-level attacks.  

As a Leader, we believe we owe our positioning to our customers and partners for supporting our growth. In the upcoming years we will continue to innovate to serve the organizations who depend on Darktrace for threat protection.  

To learn more about Darktrace’s position as a Leader, view a complimentary copy of the Magic Quadrant report, register for the Darktrace Innovation Webinar on 9 December, 2025, or simply request a demo.

Gartner, Gartner® Magic Quadrant™ for Email Security Platforms, Max Taggett, Nikul Patel, 3 December 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Darktrace.

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Carlos Gray
Senior Product Marketing Manager, Email

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December 2, 2025

Protecting the Experience: How a global hospitality brand stays resilient with Darktrace

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For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails  

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.”  - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

  • Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
  • Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
  • Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
  • Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.  

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

  1. Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
  2. Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
  3. Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.  

AI delivers the outcomes that matter  

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.  

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

  • Automated holds and neutralizations of anomalous executive-style messages
  • Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
  • Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

  • Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
  • Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
  • Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

  • Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
  • Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
  • Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.  

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO
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