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April 12, 2022

Efficient Incident Reporting: Darktrace AI Analyst

Discover how Darktrace's Cyber AI Analyst accelerates incident reporting to the US federal government, enhancing cybersecurity response times.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Fier
SVP, Red Team Operations
Written by
Sally Kenyon Grant
VP, Darktrace Federal
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12
Apr 2022

On March 15, 2022, President Biden signed the Cyber Incident Reporting for Critical Infrastructure Act into law, included as part of the Congressional Omnibus Appropriations bill. The law requires critical infrastructure owners and operators to quickly notify the Cyber and Infrastructure Security Agency (CISA) of ransomware payments and significant cyber-attacks.

The Cyber Incident Reporting for Critical Infrastructure Act creates two new reporting requirements:

  1. an obligation to report certain cyber incidents to DHS CISA within 72 hours
  2. an obligation to report ransomware payments within 24 hours

Supporting the new law, Darktrace AI accelerates the cyber incident reporting process. Specifically, Darktrace’s Cyber AI Analyst understands the connections among disparate security incidents with supervised machine learning and autonomously writes incident reports in human-readable language using natural language processing (NLP). These Darktrace incident reports allow human analysts to send reports to CISA quickly and efficiently.

In the below real-world attack case study, we demonstrate how Cyber AI Analyst facilitates seamless reporting for critical infrastructure organizations that fall victim to ransomware and malicious data exfiltration. The AI technology, trained on human analyst behavior, replicates investigations at machine speed and scale, surfacing relevant details in minutes and allowing security teams to understand what happened precisely and share this information with the relevant authorities.

The below threat investigation details a significant threat find on a step by step level in technical detail to demonstrate the power and speed of Cyber AI Analyst.

Cyber AI Analyst’s incident report

When ransomware struck this organization, Cyber AI Analyst was invaluable, autonomously investigating the full scope of the incident and generating a natural language summary that clearly showed the progression of the attack.

Figure 1: Cyber AI Analyst reveals the full scope of the attack

In the aftermath of this attack, Darktrace’s technology also offered analyst assistance in mapping out the timeline of the attack and identifying what files were compromised, helping the security team identify anomalous activity related to the ransomware attack.

Figure 2: Cyber AI Analyst showing the stages of the attack chain undergone by the compromised device

With Darktrace AI’s insights, the team easily identified the timeline of the attack, affected devices, credentials used, file shares accessed, files exfiltrated, and malicious endpoints contacted, enabling the customer to disclose the scale of the attack and notify necessary parties.

This example demonstrates how Cyber AI Analyst empowers critical infrastructure owners and operators to swiftly report major cyber-attacks to the federal government. Considering that 72 hours is the reporting period is for significant incidents — and 24 hours for ransomware payments — Cyber AI Analyst is no longer a nice-to-have but a must-have for critical infrastructure.

Attack breakdown: Ransomware and data exfiltration

Cyber AI Analyst delivered the most critical information in an easy-to-read report — with no human touch involved — as shown in the incident report above. We will now break down the attack further to demonstrate how Darktrace’s Self-Learning AI understood the unusual activity throughout the attack lifecycle.

In this double extortion ransomware, attackers exfiltrated data over 22 days. The detections made by Darktrace’s Self-Learning AI, and the parallel investigation by Cyber AI Analyst, were used to map the attack chain and identify how and what data had been exfiltrated and encrypted.

The attack consisted of three general groups of events:

  • Unencrypted FTP (File Transfer Protocol) data exfiltration to rare malicious external endpoint in Bulgaria (May 9 07:23:46 UTC – May 21 03:06:46 UTC)
  • Ransomware encryption of files in network file shares (May 25 01:00:27 UTC – May 30 07:09:53 UTC)
  • Encrypted SSH (Secure Shell) data exfiltration to rare malicious external endpoint (May 29 16:43:37 UTC – May 30 13:23:59 UTC)
Figure 3: Timeline of the attack alongside Darktrace model breaches

First, uploads of internal data to a rare external endpoint in Bulgaria were observed within the networks. The exfiltration was preceded by SMB reads of internal file shares before approximately 450GB of data was exfiltrated via FTP.

Darktrace’s AI identified this threatening activity on its own, and the organization was quickly able to pinpoint what data had been exfiltrated, including files camouflaged by markings such as ‘Talent Acquisition’ and ‘Engineering and Construction,’ and legal and financial documents — suggesting that these were documents of an extremely sensitive nature.

Figure 4: Screenshots showing two model breaches relating to external uploads over FTP
Figure 5: Screenshot showing SMB reads from a file share before FTP upload

Model breaches:

  • Anomalous Connection / Unusual Incoming Data Volume
  • Anomalous File / Internal / Additional Extension Appended to SMB File
  • Compromise / Ransomware / Suspicious SMB Activity
  • Compromise / Ransomware / SMB Reads then Writes with Additional Extensions
  • Unusual Activity / Anomalous SMB Move & Write
  • Unusual Activity / High Volume Server Data Transfer
  • Unusual Activity / Sustained Anomalous SMB Activity
  • Device / SMB Lateral Movement

Four days following this observed activity, Darktrace’s AI detected the deployment of ransomware when multiple compromised devices began making anomalous SMB connections to file shares that they do not typically access, reading and writing similar volumes to the SMB file shares, as well as writing additional extensions to files over SMB. The file extension comprised a random string of letters and was likely to be unique to this target.

Using Darktrace, the customer obtained a full list of files that had been encrypted. The list included apparent financial records in an ‘Accounts’ file share.

Figure 6: Model breach showing additional extension written to file during ransomware encryption

Model breaches:

  • Anomalous Connection / Unusual Incoming Data Volume
  • Anomalous File / Internal / Additional Extension Appended to SMB File
  • Compromise / Ransomware / Suspicious SMB Activity
  • Compromise / Ransomware / SMB Reads then Writes with Additional Extensions
  • Unusual Activity / Anomalous SMB Move & Write
  • Unusual Activity / High Volume Server Data Transfer
  • Unusual Activity / Sustained Anomalous SMB Activity
  • Device / SMB Lateral Movement

Simultaneously, uploads of internal data to a rare external endpoint were observed within the network. The uploads were all performed using encrypted SSH/SFTP. In total, approximately 3.5GB of data was exfiltrated this way.

Despite the attacker using an encrypted channel to exfiltrate this data, Darktrace detected anomalous SMB file transfers prior to the external upload, indicating which files were exfiltrated. Here, Darktrace’s ability to go ‘back in time’ proved invaluable in helping analysts determine which files had been exfiltrated, although they were exfiltrated via an encrypted means.

Figure 7: Model breaches showing anomalous SMB activity before upload over SSH

Model breaches:

  • Anomalous Server Activity / Outgoing from Server
  • Compliance / SSH to Rare External Destination
  • Unusual Activity / Enhanced Unusual External Data Transfer
  • Device / Anomalous SMB Followed By Multiple Model Breaches
  • Device / Large Number of Model Breaches
  • Anomalous Connection / Uncommon 1 GiB Outbound
  • Anomalous Connection / Data Sent to Rare Domain
  • Anomalous Connection / Data Sent To New External Device

How did the attack bypass the rest of the security stack?

Existing administrative credentials were used to escalate privileges within the network and perform malicious activity.

Had Darktrace Antigena been active, it would have actioned a targeted, autonomous response to contain the activity in its early stages. Antigena would have enforced the ‘pattern of life’ on the devices involved in anomalous SMB activity — containing activity such as reading from file shares that are not normally connected, appending extensions to files and blocking outgoing connections to rare external endpoints.

However, in this case, Antigena was not set up to take action – it was configured in Human Confirmation mode. The incident was clearly alerted on by Darktrace, and appeared as a top priority item in the security team’s workflow. However, the security team was not monitoring Darktrace’s user interface, and in the absence of any action taken by other tools, the attack was allowed to progress, and the organization was obligated to disclose the details of the incident.

Streamlining the reporting process

In the modern threat landscape, leaning on AI to stop fast-moving and sophisticated attacks at machine speed and scale is critical. As this attack shows, the technology also helps organizations fulfill reporting requirements in the aftermath of an attack.

New legislation requires timely disclosure; with many traditional approaches to security, organizations do not have the capacity to surface the full details after an attack. On top of this, collating these details can take days or weeks. This is why Darktrace is no longer a nice-to-have but a must-have for critical infrastructure organizations, which are now required to report significant incidents swiftly.

Darktrace’s AI detects malicious activity as it happens and empowers customers to quickly understand the timeline of a compromise, as well as files accessed and exfiltrated by an attacker. This not only prepares organizations to resist the most sophisticated attacks, but also accelerates and radically simplifies the process of reporting the data breach.

Security teams should not have to confront disclosure processes on their own. Attacks happen fast, and their aftermaths are messy – retrospective investigation of lost data can be a futile effort with traditional approaches. With Darktrace, security teams can meet disruptive and sudden attacks with precise and nimble means of uncovering data, as well as detection and mitigation of risk. And, should the need arise, rapid and accurate reporting of events is laid out on a silver platter by the AI.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Fier
SVP, Red Team Operations
Written by
Sally Kenyon Grant
VP, Darktrace Federal

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December 2, 2025

Protecting the Experience: How a global hospitality brand stays resilient with Darktrace

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For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails  

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.”  - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

  • Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
  • Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
  • Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
  • Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.  

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

  1. Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
  2. Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
  3. Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.  

AI delivers the outcomes that matter  

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.  

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

  • Automated holds and neutralizations of anomalous executive-style messages
  • Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
  • Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

  • Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
  • Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
  • Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

  • Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
  • Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
  • Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.  

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO
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December 2, 2025

From Amazon to Louis Vuitton: How Darktrace Detects Black Friday Phishing Attacks

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Why Black Friday Drives a Surge in Phishing Attacks

In recent years, Black Friday has shifted from a single day of online retail sales and discounts to an extended ‘Black Friday Week’, often preceded by weeks of online hype. During this period, consumers are inundated with promotional emails and marketing campaigns as legitimate retailers compete for attention.

Unsurprisingly, this surge in legitimate communications creates an ideal environment for threat actors to launch targeted phishing campaigns designed to mimic legitimate retail emails. These campaigns often employ social engineering techniques that exploit urgency, exclusivity, and consumer trust in well-known brands, tactics designed to entice recipients into opening emails and clicking on malicious links.

Additionally, given the seasonal nature of Black Friday and the ever-changing habits of consumers, attackers adopt new tactics and register fresh domains each year, rather than reusing domains previously flagged as spam or phishing endpoints. While this may pose a challenge for traditional email security tools, it presents no such difficulty for Darktrace / EMAIL and its anomaly-based approach.

In the days and weeks leading up to ‘Black Friday’, Darktrace observed a spike in sophisticated phishing campaigns targeting consumers, demonstrating how attackers combine phycological manipulation with technical evasion to bypass basic security checks during this high-traffic period. This blog showcases several notable examples of highly convincing phishing emails detected and contained by Darktrace / EMAIL in mid to late November 2025.

Darktrace’s Black Friday Detections

Brand Impersonation: Deal Watchdogs’ Amazon Deals

The impersonation major online retailers has become a common tactic in retail-focused attacks, none more so than Amazon, which ranked as the fourth most impersonated brand in 2024, only behind Microsoft, Apple, Google, and Facebook [1]. Darktrace’s own research found Amazon to be the most mimicked brand, making up 80% of phishing attacks in its analysis of global consumer brands.

When faced with an email that appears to come from a trusted sender like Amazon, recipients are far more likely to engage, increasing the success rate of these phishing campaigns.

In one case observed on November 16, Darktrace detected an email with the subject line “NOW LIVE: Amazon’s Best Early Black Friday Deals on Gadgets Under $60”. The email was sent to a customer by the sender ‘Deal Watchdogs’, in what appeared to be an attempt to masquerade as a legitimate discount-finding platform. No evidence indicated that the company was legitimate. In fact, the threat actor made no attempt to create a convincing name, and the domain appeared to be generated by a domain generation algorithm (DGA), as shown in Figure 2.

Although the email was sent by ‘Deal Watchdogs’, it attempted to impersonate Amazon by featuring realistic branding, including the Amazon logo and a shade of orange similar to that used by them for the ‘CLICK HERE’ button and headline text.

Figure 1: The contents of the email observed by Darktrace, featuring authentic-looking Amazon branding.

Darktrace identified that the email, marked as urgent by the sender, contained a suspicious link to a Google storage endpoint (storage.googleapis[.]com), which had been hidden by the text “CLICK HERE”. If clicked, the link could have led to a credential harvester or served as a delivery vector for a malicious payload hosted on the Google storage platform.

Fortunately, Darktrace immediately identified the suspicious nature of this email and held it before delivery, preventing recipients from ever receiving or interacting with the malicious content.

Figure 2: Darktrace / EMAIL’s detection of the malicious phishing email sent to a customer.

Around the same time, Darktrace detected a similar email attempting to spoof Amazon on another customer’s network with the subject line “Our 10 Favorite Deals on Amazon That Started Today”, also sent by ‘Deal Watchdogs,’ suggesting a broader campaign.

Analysis revealed that this email originated from the domain petplatz[.]com, a fake marketing domain previously linked to spam activity according to open-source intelligence (OSINT) [2].

Brand Impersonation: Louis Vuitton

A few days later, on November 20, Darktrace / EMAIL detected a phishing email attempting to impersonate the luxury fashion brand Louis Vuitton. At first glance, the email, sent under the name ‘Louis Vuitton’ and titled “[Black Friday 2025] Discover Your New Favorite Louis Vuitton Bag – Elegance Starts Here”, appeared to be a legitimate Black Friday promotion. However, Darktrace’s analysis uncovered several red flags indicating a elaborate brand impersonation attempt.

The email was not sent by Louis Vuitton but by rskkqxyu@bookaaatop[.]ru, a Russia-based domain never before observed on the customer’s network. Darktrace flagged this as suspicious, noting that .ru domains were highly unusual for this recipient’s environment, further reinforcing the likelihood of malicious intent. Subsequent analysis revealed that the domain had only recently registered and was flagged as malicious by multiple OSINT sources [3].

Figure 3: Darktrace / EMAIL’s detection of the malicious email attempting to spoofLouis Vuitton, originating from a suspicious Russia-based domain.

Darktrace further noted that the email contained a highly suspicious link hidden behind the text “View Collection” and “Unsubscribe,” ensuring that any interaction, whether visiting the supposed ‘handbag store’ or attempting to opt out of marketing emails, would direct recipients to the same endpoint. The link resolved to xn--80aaae9btead2a[.]xn--p1ai (топааабоок[.]рф), a domain confirmed as malicious by multiple OSINT sources [4]. At the time of analysis, the domain was inaccessible, likely due to takedown efforts or the short-lived nature of the campaign.

Darktrace / EMAIL blocked this email before it reached customer inboxes, preventing recipients from interacting with the malicious content and averting any disruption.

Figure 4: The suspicious domain linked in the Louis Vuitton phishing email, now defunct.

Too good to be true?

Aside from spoofing well-known brands, threat actors frequently lure consumers with “too good to be true” luxury offers, a trend Darktrace observed in multiple cases throughout November.

In one instance, Darktrace identified an email with the subject line “[Black Friday 2025] Luxury Watches Starting at $250.” Emails contained a malicious phishing link, hidden behind text like “Rolex Starting from $250”, “Shop Now”, and “Unsubscribe”.

Figure 5: Example of a phishing email detected by Darktrace, containing malicious links concealed behind seemingly innocuous text.

Similarly to the Louis Vuitton email campaign described above, this malicious link led to a .ru domain (hxxps://x.wwwtopsalebooks[.]ru/.../d65fg4er[.]html), which had been flagged as malicious by multiple sources [5].

Figure 6: Darktrace / EMAIL’s detection of a malicious email promoting a fake luxury watch store, which was successfully held from recipient inboxes.

If accessed, this domain would redirect users to luxy-rox[.]com, a recently created domain (15 days old at the time of writing) that has also been flagged as malicious by OSINT sources [6]. When visited, the redirect domain displayed a convincing storefront advertising high-end watches at heavily discounted prices.

Figure 7: The fake storefront presented upon visiting the redirectdomain, luxy-rox[.]com.

Although the true intent of this domain could not be confirmed, it was likely a scam site or a credential-harvesting operation, as users were required to create an account to complete a purchase. As of the time or writing, the domain in no longer accessible .

This email illustrates a layered evasion tactic: attackers employed multiple domains, rapid domain registration, and concealed redirects to bypass detection. By leveraging luxury branding and urgency-driven discounts, the campaign sought to exploit seasonal shopping behaviors and entice victims into clicking.

Staying Protected During Seasonal Retail Scams

The investigation into these Black Friday-themed phishing emails highlights a clear trend: attackers are exploiting seasonal shopping events with highly convincing campaigns. Common tactics observed include brand impersonation (Amazon, Louis Vuitton, luxury watch brands), urgency-driven subject lines, and hidden malicious links often hosted on newly registered domains or cloud services.

These campaigns frequently use redirect chains, short-lived infrastructure, and psychological hooks like exclusivity and luxury appeal to bypass user scepticism and security filters. Organizations should remain vigilant during retail-heavy periods, reinforcing user awareness training, link inspection practices, and anomaly-based detection to mitigate these evolving threats.

Credit to Ryan Traill (Analyst Content Lead) and Owen Finn (Cyber Analyst)

Appendices

References

1.        https://keepnetlabs.com/blog/top-5-most-spoofed-brands-in-2024

2.        https://www.virustotal.com/gui/domain/petplatz.com

3.        https://www.virustotal.com/gui/domain/bookaaatop.ru

4.        https://www.virustotal.com/gui/domain/xn--80aaae9btead2a.xn--p1ai

5.        https://www.virustotal.com/gui/url/e2b868a74531cd779d8f4a0e1e610ec7f4efae7c29d8b8ab32c7a6740d770897?nocache=1

6.        https://www.virustotal.com/gui/domain/luxy-rox.com

Indicators of Compromise (IoCs)

IoC – Type – Description + Confidence

petplatz[.]com – Hostname – Spam domain

bookaaatop[.]ru – Hostname – Malicious Domain

xn--80aaae9btead2a[.]xn--p1ai (топааабоок[.]рф) – Hostname - Malicious Domain

hxxps://x.wwwtopsalebooks[.]ru/.../d65fg4er[.]html) – URL – Malicious Domain

luxy-rox[.]com – Hostname -  Malicious Domain

MITRE ATT&CK Mapping  

Tactic – Technique – Sub-Technique  

Initial Access - Phishing – (T1566)  

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About the author
Ryan Traill
Analyst Content Lead
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