Blog
/
Email
/
July 6, 2023

How Darktrace Foiled QR Code Phishing

Explore Darktrace's successful detection of QR code phishing. Understand the methods used to thwart these sophisticated cyber threats.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Alexandra Sentenac
Cyber Analyst
Default blog image
06
Jul 2023

What is a QR Code?

Invented by a Japanese company in 1994 to label automobile parts, Quick Response codes, best known as QR codes, are rapidly becoming ubiquitous everywhere in the world. Their design, inspired by the board and black and white pieces of the game of Go, permits the storage of more information than regular barcodes and to access that information more quickly. The COVID-19 pandemic contributed to their increased popularity as it conveniently replaced physical media of all types for the purpose of content sharing. It is now common to see them in restaurant menus, plane tickets, advertisements and even in stickers containing minimal to no text pasted on lamp posts and other surfaces, enticing passers-by to scan its content. 

QR Code Phishing Attacks (Quishing)

Recently, threat actors have been identified using QR codes too to embed malicious URLs leading the unsuspecting user to compromised websites containing malware or designed to harvest credentials. In the past month, Darktrace has observed an increase in the number of phishing emails leveraging malicious QR codes for malware distribution and/or credential harvesting, a new form of social engineering attack labelled “Quishing” (i.e., QR code phishing).

Between June 13 and June 22, 2023, Darktrace protected a tech company against one such Quishing attack when five of its senior employees were sent malicious emails impersonating the company’s IT department. The emails contained a QR code that led to a login page designed to harvest the credentials of these senior staff members. Fortunately for the customer, Darktrace / EMAIL thwarted this phishing campaign in the first instance and the emails never reached the employee inboxes. 

Trends in Quishing Attacks

The Darktrace/Email team have noticed a recent and rapid increase in QR code abuse, suggesting that it is a growing tactic used by threat actors to deliver malicious payload links. This trend has also been observed by other security solutions [1] [2] [3] [4]. The Darktrace/Email team has identified malicious emails abusing QR codes in multiple ways. Examples include embedded image links which load a QR code and QR code images being delivered as attachments, such as those explored in this case study. Darktrace/Email is continually refining its detection of malicious QR codes and QR code extraction capabilities so that it can detect and block them regardless of their size and location within the email.   

Quishing Attack Overview

The attack consisted of five emails, each sent from different sender and envelope addresses, displayed common points between them. The emails all conveyed a sense of urgency, either via the use of words such as “urgent”, “now”, “required” or “important” in the subject field or by marking the email as high priority, thus making the recipient believe the message is pressing and requires immediate attention. 

Additionally, the subject of three of the emails directly referred to two factor authentication (2FA) enabling or QR code activation. Another particularity of these emails was that three of them attempted to impersonate the internal IT team of the company by inserting the company domain alongside strings, such as “it-desk” and “IT”, into the personal field of the emails. Email header fields like this are often abused by attackers to trick users by pretending to be an internal department or senior employee, thus avoiding more thorough validation checks. Both instilling a sense of urgency and including a known domain or name in the personal field are techniques that help draw attention to the email and maximize the chances that it is opened and engaged by the recipient. 

However, threat actors also need to make sure that the emails actually reach the intended inboxes, and this can be done in several ways. In this case, several tactics were employed. Two of the five emails were sent from legitimate sender addresses that successfully passed SPF validation, suggesting they were sent from compromised accounts. SPF is a standard email authentication method that tells the receiving email servers whether emails have been sent from authorized servers for a given domain. Without SPF validation, emails are more likely to be categorized as spam and be sent to the junk folder as they do not come from authorized sources.

Another of the malicious emails, which also passed SPF checks, used a health care facility company domain in the header-from address field but was actually sent from a different domain (i.e., envelope domain), which lowers the value of the SPF authentication. However, the envelope domain observed in this instance belonged to a company recently acquired by the tech company targeted by the campaign.

This shows a high level of targeting from the attackers, who likely hoped that this detail would make the email more familiar and less suspicious. In another case, the sender domain (i.e., banes-gn[.]com) had been created just 6 days prior, thus lowering the chances of there being open-source intelligence (OSINT) available on the domain. This reduces the chances of the email being detected by traditional email security solutions relying on signatures and known-bad lists.

Darktrace Detects Quishing Attack

Despite its novelty, the domain was detected and assessed as highly suspicious by Darktrace. Darktrace/Email was able to recognize all of the emails as spoofing and impersonation attempts and applied the relevant tags to them, namely “IT Impersonation” and “Fake Account Alert”, depending on the choice of personal field and subject. The senders of the five emails had no prior history or association with the recipient nor the company as no previous correspondence had been observed between the sender and recipient. The tags applied informed on the likely intent and nature of the suspicious indicators present in the email, as shown in Figure 1. 

Darktrace/Email UI
Figure 1: Email log overview page, displaying important information clearly and concisely. 

Quishing Attack Tactics

Minimal Plain Text

Another characteristic shared by these emails was that they had little to no text included in the body of the email and they did not contain a plain text portion, as shown in Figure 2. For most normal emails sent by email clients and most automated programs, an email will contain an HTML component and a text component, in addition to any potential attachments present. All the emails had one image attachment, suggesting the bulk of the message was displayed in the image rather than the email body. This hinders textual analysis and filtering of the email for suspicious keywords and language that could reveal its phishing intent. Additionally, the emails were well-formatted and used the logo of the well-known corporation Microsoft, suggesting some level of technical ability on the part of the attackers. 

Figure 2: Email body properties giving additional insights into the content of the email. 

Attachment and link payloads

The threat actors employed some particularly innovative and novel techniques with regards to the attachments and link payloads within these emails. As previously stated, all emails contained an image attachment and one or two links. Figure 3 shows that Darktrace/Email detected that the malicious links present in these emails were located in the attachments, rather than the body of the email. This is a technique often employed by threat actors to bypass link analysis by security gateways. Darktrace/Email was also able to detect this link as a QR code link, as shown in Figure 4.

Figure 3: Further properties and metrics regarding the location of the link within the email. 
Figure 4: Darktrace / EMAIL analyzes multiple metrics and properties related to links, some of which are detailed here. 

The majority of the text, as well as the malicious payload, was contained within the image attachment, which for one of the emails looked like this: 

example of quishing email
Figure 5: Redacted screenshot of the image payload contained in one of the emails. 

Convincing Appearance

As shown, the recipient is asked to setup 2FA authentication for their account within two days if they don’t want to be locked out. The visual formatting of the image, which includes a corporate logo and Privacy Statement and Acceptable Use Policy notices, is well balanced and convincing. The payload, in this case the QR code containing a malicious link, is positioned in the centre so as to draw attention and encourage the user to scan and click. This is a type of email employees are increasingly accustomed to receiving in order to log into corporate networks and applications. Therefore, recipients of such malicious emails might assume represents expected business activity and thus engage with the QR code without questioning it, especially if the email is claiming to be from the IT department.  

Malicious Redirection

Two of the Quishing emails contained links to legitimate file storage and sharing solutions Amazon Web Services (AWS) and and InterPlanetary File System (IPFS), whose domains are less likely to be blocked by traditional security solutions. Additionally, the AWS domain link contained a redirect to a different domain that has been flagged as malicious by multiple security vendors [5]. Malicious redirection was observed in four of the five emails, initially from well-known and benign services’ domains such as bing[.]com and login[.]microsoftonline[.]com. This technique allows attackers to hide the real destination of the link from the user and increase the likelihood that the link is clicked. In two of the emails, the redirect domain had only recently been registered, and in one case, the redirect domain observed was hosted on the new .zip top level domain (i.e., docusafe[.]zip). The domain name suggests it is attempting to masquerade as a compressed file containing important documentation. As seen in Figure 6, a new Darktrace/Email feature allows customers to safely view the final destination of the link, which in this case was a seemingly fake Microsoft login page which could be used to harvest corporate credentials.

Figure 6: Safe preview available from the Darktrace/Email Console showing the destination webpage of one of the redirect links observed.

Gathering Account Credentials

Given the nature of the landing page, it is highly likely that this phishing campaign had the objective of stealing the recipients’ credentials, as further indicated by the presence of the recipients’ email addresses in the links. Additionally, these emails were sent to senior employees, likely in an attempt to gather high value credentials to use in future attacks against the company. Had they succeeded, this would have represented a serious security incident, especially considering that 61% of attacks in 2023 involved stolen or hacked credentials according to Verizon’s 2023 data breach investigations report [6]. However, these emails received the highest possible anomaly score (100%) and were held by Darktrace/Email, thus ensuring that their intended recipients were never exposed to them. 

Looking at the indicators of compromise (IoCs) identified in this campaign, it appears that several of the IPs associated with the link payloads have been involved in previous phishing campaigns. Exploring the relations tab for these IPs in Virus Total, some of the communicating files appear to be .eml files and others have generic filenames including strings such as “invoice” “remittance details” “statement” “voice memo”, suggesting they have been involved in other phishing campaigns seemingly related to payment solicitation and other fraud attempts.

Figure 7: Virus Total’s relations tab for the IP 209.94.90[.]1 showing files communicating with the IP. 

Conclusion

Even though the authors of this Quishing campaign used all the tricks in the book to ensure that their emails would arrive unactioned by security tools to the targeted high value recipients’ inboxes, Darktrace/Email was able to immediately recognize the phishing attempts for what they were and block the emails from reaching their destination. 

This campaign used both classic and novel tactics, techniques, and procedures, but ultimately were detected and thwarted by Darktrace/Email. It is yet another example of the increasing attack sophistication mentioned in a previous Darktrace blog [7], wherein the attack landscape is moving from low-sophistication, low-impact, and generic phishing tactics to more targeted, sophisticated and higher impact attacks. Darktrace/Email does not rely on historical data nor known-bad lists and is best positioned to protect organizations from these highly targeted and sophisticated attacks.

References

[1] https://www.infosecurity-magazine.com/opinions/qr-codes-vulnerability-cybercrimes/ 

[2] https://www.helpnetsecurity.com/2023/03/21/qr-scan-scams/ 

[3] https://www.techtarget.com/searchsecurity/feature/Quishing-on-the-rise-How-to-prevent-QR-code-phishing 

[4] https://businessplus.ie/tech/qr-code-phishing-hp/ 

[5] https://www.virustotal.com/gui/domain/fistulacure.com

[6] https://www.verizon.com/business/en-gb/resources/reports/dbir/ ; https://www.verizon.com/business/en-gb/resources/reports/dbir/

[7] https://darktrace.com/blog/shifting-email-conversation 

Darktrace Model Detections 

Association models

No Sender or Content Association

New Sender

Unknown Sender

Low Sender Association

Link models

Focused Link to File Storage

Focused Rare Classified Links

New Unknown Hidden Redirect

High Risk Link + Low Sender Association

Watched Link Type

High Classified Link

File Storage From New

Hidden Link To File Storage

New Correspondent Classified Link

New Unknown Redirect

Rare Hidden Classified Link

Rare Hidden Link

Link To File Storage

Link To File Storage and Unknown Sender

Open Redirect

Unknown Sender Isolated Rare Link

Visually Prominent Link

Visually Prominent Link Unexpected For Sender

Low Link Association

Low Link Association and Unknown Sender

Spoof models

Fake Support Style

External Domain Similarities

Basic Known Entity Similarities

Unusual models

Urgent Request Banner

Urgent Request Banner + Basic Suspicious Sender

Very Young Header Domain

Young Header Domain

Unknown User Tracking

Unrelated Personal Name Address

Unrelated Personal Name Address + Freemail

Unusual Header TLD

Unusual Connection From Unknown

Unbroken Personal

Proximity models

Spam + Unknown Sender

Spam

Spam models

Unlikely Freemail Correspondence

Unlikely Freemail Personalization

General Indicators models

Incoming Mail Security Warning Message

Darktrace Model Tags

Credential Harvesting

Internal IT Impersonation

Multistage payload

Lookalike Domain

Phishing Link

Email Account Takeover

Fake Account Alert

Low Mailing History

No Association

Spoofing Indicators

Unknown Correspondent

VIP

Freemail

IoC - Type - Description & Confidence

fistulacure[.]com

domain

C2 Infrastructure

docusafe[.]zip

domain

Possible C2 Infrastructure

mwmailtec[.]com

domain

Possible C2 Infrastructure

czeromedia[.]com

domain

Possible C2 Infrastructure

192.40.165[.]109

IP address

Probable C2 Infrastructure

209.94.90[.]1

IP address

C2 Infrastructure

52.61.107[.]58

IP address

Possible C2 Infrastructure

40.126.32[.]133

IP address

Possible C2 Infrastructure

211.63.158[.]157

IP address

Possible C2 Infrastructure

119.9.27[.]129

IP address

Possible C2 Infrastructure

184.25.204[.]33

IP address

Possible C2 Infrastructure

40.107.8[.]107

IP address

Probable C2 Infrastructure

40.107.212[.]111

IP address

Possible Infrastructure

27.86.113[.]2

IP address

Possible C2 Infrastructure

192.40.191[.]19

IP address

Possible C2 Infrastructure

157.205.202[.]217

IP address

Possible C2 Infrastructure

a31f1f6063409ecebe8893e36d0048557142cbf13dbaf81af42bf14c43b12a48

SHA256 hash

Possible Malicious File

4c4fb35ab6445bf3749b9d0ab1b04f492f2bc651acb1bbf7af5f0a47502674c9

SHA256 hash

Possible Malicious File

f9c51d270091c34792b17391017a09724d9a7890737e00700dc36babeb97e252

SHA256 hash

Possible Malicious File

9f8ccfd616a8f73c69d25fd348b874d11a036b4d2b3fc7dbb99c1d6fa7413d9a

SHA256 hash

Possible Malicious File

b748894348c32d1dc5702085d70d846c6dd573296e79754df4857921e707c439

SHA256 hash

Possible Malicious File

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Alexandra Sentenac
Cyber Analyst

More in this series

No items found.

Blog

/

Compliance

/

May 26, 2026

The CIP-015 Countdown: What Utilities Should Be Doing Before October 2028

cip-015, utilities, cybersecurityDefault blog imageDefault blog image

CIP-015 what you need to know

The electric sector already knows CIP-015 is coming. The better question is whether utilities are using the time before October 1, 2028 to build an Internal Network Security Monitoring program that is defensible, auditable, and operationally useful.

I have spent most of my OT cybersecurity career around the power sector, from early NERC CIP program work as an asset owner, to consulting with utilities ranging from small municipalities and rural cooperatives to some of the largest power companies in the country, to now working with technology that helps organizations improve visibility and detection across IT and OT. One lesson has been consistent across all of those roles: compliance is not just about having a control in place. It is about being able to prove the control works.

That is where CIP-015 becomes important.

The standard is not simply asking utilities to deploy a tool inside the Electronic Security Perimeter and call the job done. CIP-015 is about improving the probability of detecting anomalous or unauthorized network activity so that organizations can improve response and recovery from an attack. That purpose is directly stated in the standard itself. (NERC)

The real work between now and October 2028 is not just buying technology. It is building an INSM capability that can collect the right data, detect meaningful activity, support evaluation, retain the right evidence, and protect that evidence from unauthorized deletion or modification.

Why CIP-015 exists

CIP-015 exists because perimeter security alone does not solve the internal visibility problem.

For years, many CIP controls have focused heavily on access management, segmentation, patching, logging, training, and other security practices that help reduce the likelihood of unauthorized access. Those controls still matter. But they do not fully answer what happens after an attacker, insider, compromised vendor account, misused credential, or malicious activity is already operating inside a trusted environment.

NERC’s technical rationale explains that Internal Network Security Monitoring focuses on the collection and analysis of network communications inside a “trust zone,” such as an ESP. In other words, CIP-015 is not only about defending the edge. It is about understanding what is happening inside the environment once traffic is already within the trusted zone. (NERC)

That is the internal visibility gap utilities need to close.

Why traditional security monitoring does not fully satisfy CIP-015

One mistake utilities should avoid is assuming that existing security event monitoring automatically solves CIP-015.

Many organizations already have logging programs tied to CIP-007, SIEM use cases, host-level security events, authentication logs, malware alerts, and incident response workflows. Those capabilities remain valuable, but they are not the same as Internal Network Security Monitoring.

Security event monitoring often tells you what happened on or to a system. INSM is intended to help show what is happening between systems, across network communications, devices, connections, and internal traffic patterns. That distinction is especially important in OT environments where adversaries may use legitimate pathways, valid credentials, native protocols, remote access, engineering workstations, or trusted systems to move inside the environment.

CIP-015 pushes utilities toward a different level of visibility: not just “did a system log something,” but “can we see and evaluate anomalous or unauthorized activity occurring inside the ESP?”

What CIP-015 requires

At a high level, CIP-015-1 requires three core capabilities.

Requirement R1: Monitoring internal network activity  

First, under Requirement R1, Responsible Entities must implement, using a risk-based rationale, network data feeds to monitor network activity, including connections, devices, and network communications. They must also implement one or more methods to detect anomalous network activity using those feeds, and one or more methods to evaluate detected anomalous activity to determine further actions.

Requirement R2: Retaining INSM data for investigations

Second, under Requirement R2, entities must retain INSM data associated with anomalous network activity at least until the related evaluation and action are complete. The standard also notes that entities are not required to retain INSM data that is not relevant to detected anomalous activity.

Requirement R3: Protecting monitoring data from tampering

Third, under Requirement R3, entities must protect INSM data collected for R1 and retained for R2 from unauthorized deletion or modification.

Those requirements may sound straightforward, but implementation is where the challenge begins.

What should utilities be asking themselves for CIP-015?

  • Where are we collecting network data inside the ESP, and why are those feeds defensible?
  • What methods are we using to detect anomalous network activity?
  • How do we distinguish meaningful anomalous behavior from normal operational change?
  • Who evaluates detections, and how are decisions documented?
  • What data is retained, and how is it protected from unauthorized deletion or modification?
  • Can we produce evidence that proves this process has worked over time?

Those answers matter because auditors will not be looking for marketing claims. They will be looking for evidence.

Why anomaly detection is central to CIP-015 compliance

One of the most important parts of CIP-015 is also one of the easiest to oversimplify: the word anomalous.

NERC’s technical rationale provides useful context. It explains that, as used in CIP-015, “anomalous” refers to unexpected, undesired, unusual, or undetermined network traffic. It also makes clear that the term does not refer to any single proprietary technology commonly marketed as “anomaly detection.”

Understanding static baselines vs true anomaly detection

A static baseline is not the same thing as meaningful anomaly detection. If a platform observes traffic for a limited period of time, assumes that observed behavior is “normal,” and then flags future deviations without deeper context, the result can be noisy, brittle, and operationally frustrating.

In real OT environments, “normal” is not fixed. Maintenance windows, vendor access, failovers, engineering changes, testing activity, backup jobs, and operational shifts can all change behavior. Detection has to keep learning and understand context. Otherwise, the organization may end up with alerts that are technically anomalous but not practically useful.

CIP-015 is not just about producing anomalies. It is about producing meaningful detections that can be evaluated, documented, and acted upon.

What should utilities consider when looking for anomaly detection tools

Some technologies were built around behavioral analysis and anomaly detection long before CIP-015 existed. What practitioners should look for is if the technology behind the phrase can identify meaningful deviations, provide context, reduce noise, and support the evaluation and evidence expectations of the standard.

Utilities should be cautious of vendor positioning that treats “anomaly” as a simple compliance keyword. This is especially important when evaluating tools historically built around signature-based, threat-based, or rule-based detection methods that are now being positioned as anomaly detection because CIP-015 uses the term.

A platform does not solve CIP-015 simply because it can baseline traffic or generate alerts when something changes.

The question is not: Can this tool create alerts?

The question is: Can this tool identify meaningful anomalous activity with enough context, prioritization, and evidence to support evaluation and response?

Why evidence and audit readiness matter for CIP-015

In NERC CIP, the control is only part of the story. Evidence is the part that proves the control existed, worked, and was followed.

That is why CIP-015 readiness should not be treated as a simple deployment project. It should be treated as a compliance operations and evidence program.

What auditors will expect utilities to prove

For R1, examples of evidence include documentation of network data feeds and the risk-based rationale for selecting them, anomalous network detection events, INSM configuration settings, communication baselines or other detection methods, methods used to evaluate anomalous activity, and actions taken in response to detected anomalies.

For R2, evidence may include documentation of the retention process, system configurations, or system-generated reports showing retention timelines sufficient to support evaluation. For R3, evidence may include documentation showing how INSM data is protected from unauthorized deletion or modification.

Common evidence gaps that can create compliance risk

If an entity implements a platform that generates noisy detections, lacks context, does not retain the right data, cannot demonstrate how data is protected, or cannot produce useful audit evidence, the issue may not become obvious until much later. By then, an organization may discover during an audit that it cannot prove what it thought it had implemented.

That is a bad place to be.

CIP evidence gaps can create exposure that goes back over time, not just to the day the audit finding is discovered. This is why utilities need to validate the process early. Do not wait until an audit cycle to find out whether your INSM approach can stand up to scrutiny.

How utilities should prepare for CIP-015 before 2028

October 2028 may sound far away, but in utility planning terms, it is not.

Utilities should already be moving through a structured readiness process.

Assessing internal network visibility across trusted environments

Start with scope. Identify the applicable High and Medium Impact BES Cyber Systems, the relevant ESPs, and the environments where INSM requirements will apply. Then map current visibility. Where do you already have useful network monitoring? Where are you relying mostly on logs, perimeter controls, or assumptions? Where do you have limited east-west visibility inside trusted environments?

Building a defensible network data feed strategy

Next, define the network data feed strategy. CIP-015 requires a risk-based rationale, so the organization should be able to explain why specific feeds were selected and how they support detection of anomalous activity across relevant connections, devices, and communications.

Validating anomaly detection workflows

Then validate the detection method. This is where utilities need to go deeper than vendor claims. Ask how the platform identifies anomalous activity. Ask how it reduces noise. Ask what context is provided for evaluation. Ask how it handles changes in normal operations. Ask what evidence is retained and how that evidence can be produced.

Testing evidence retention and protection processes

After that, build the evaluation workflow. Who reviews detections? How are anomalies classified as benign, abnormal but not suspicious, suspicious, or potentially malicious? When does an event move into CIP-008 incident response? What documentation is created during that process?

Finally, test evidence production. Utilities should be able to show detection records, configuration settings, evaluation notes, response actions, retention records, and data protection controls before an auditor asks for them.

Where Darktrace Fits into CIP-015

This is where technology matters, but only as part of the broader program.

Darktrace was built on self-learning anomaly detection long before CIP-015 created a new compliance driver around anomalous network activity. Its value is rooted in continuous behavioral understanding, multiple analytical techniques, and the ability to identify meaningful deviations across complex IT and OT environments. That matters because CIP-015 requires more than basic alerting. It requires detection that supports evaluation, evidence, and action.

This IT and OT visibility is especially important in power utility environments. High and Medium Impact environments are not made up only of industrial protocols and field devices. Control centers, operational workstations, engineering workstations, servers, remote access systems, domain services, printers, and other enterprise-class assets often sit inside or adjacent to critical operational environments. A useful INSM capability should understand a wide range of communications across both IT and OT, not only traditional industrial protocols like Modbus, DNP3, or IEC 61850.

That distinction matters because “protocol support” can mean very different things. Identifying that a protocol is present is not the same as performing deeper packet analysis that can provide behavioral context, richer protocol understanding, and meaningful detection across the communications actually used inside the environment. For CIP-015, utilities should be asking whether a platform can help evaluate activity across both enterprise and industrial communications, because real power utility environments are rarely “OT-only.”

This is also why utilities should look carefully at how vendors use the word “anomaly.” Some platforms were designed around behavioral understanding and anomaly detection long before CIP-015 created a new compliance driver. Others may now be adopting the language because the standard uses the term. The difference matters. Utilities should ask whether the platform’s detection approach is foundational to the technology, or simply a new label applied to existing signature-based, threat-based, or rule-based methods.

In OT environments, detection quality matters. Utilities do not need more noise. They need visibility into internal communications, confidence in what is normal, context when something changes, and prioritization that helps security and operations teams focus on what matters.

A strong INSM program should help utilities move from raw monitoring to operational confidence. It should support east-west visibility, better anomaly evaluation, defensible evidence retention, protection of monitoring data, and alignment between compliance and security outcomes.

That is the right way to think about CIP-015.

Not as “deploy a tool and move on.”But as “build a capability that can be trusted, operated, and proven.”

CIP-015 is about proving your INSM capability works

The CIP-015 countdown is real, but the countdown itself is not the whole story.

The real story is what utilities do with the time that remains.

Organizations that treat CIP-015 as a checkbox may be able to say they deployed something. But organizations that treat it as an opportunity to close the internal visibility gap will gain something much more valuable: better detection, better response, better evidence, and stronger operational resilience.

The question utilities should be asking now is not whether they can produce more alerts before October 2028.

The question is whether they can prove their INSM capability actually works.

Continue reading
About the author
Jeffrey Macre
Principal Industrial Security Solutions Architect

Blog

/

Email

/

May 26, 2026

Journey of a Threat: How Multi-Layered AI Works in Darktrace / EMAIL

Man at a computerDefault blog imageDefault blog image

Darktrace / EMAIL is an implementation of the Darktrace methodology – a multi-layered AI system built into a single product. As with other Darktrace products, Darktrace / EMAIL learns the expected behaviours of an organization and its employees to identify novel threats and anomalous activity.

The diagram below represents the architecture of Darktrace / EMAIL’s multi-layered AI: a structured visualization of how intelligence is built, step by step, from raw data to actionable insight. Each layer plays a distinct role, feeding into the next: collecting data, understanding behaviour, analysing intent, making decisions, and presenting clear outcomes.

It all starts with an email

In this blog, we’ll follow a malicious email as it passes through the Darktrace / EMAIL system, showing exactly what happens as it travels through each layer of the pyramid, from basic data extraction to AI-powered metric creation, and finally deciding on any autonomous actions.

Let’s take this example email. As an end-user, you can see that this is an obvious extortion attempt where an adversary is threatening legal action if money isn’t paid within 24 hours, but how does Darktrace figure that out?

Part 1: Data Gathering

Processing of an email begins on point-of-transit for all inbound, outbound, or lateral emails. The first step is to extract information directly. This includes taking information from the headers (such as sending and receiving addresses, sender IP address, routing, and authentication protocols), as well as extraction of raw HTML and CSS data from the email itself.

This directly extracted information only allows for immediate surface level analysis, such as identifying signature-based attacks (known malicious addresses / domains), but is insufficient for identifying novel threats, complex attacks, or potential email or vendor compromise. This is where Darktrace’s AI analysis shines.

In this example, the SPF, DKIM, and DMARC authentication all passed successfully, showing that even malicious emails can still bypass these signature-based checks. Even with this success, Darktrace will continue to analyse the email.

Diving deeper into the technical information, we can see further information extracted from the headers, including aggregations from the header information, historical calculations such as the frequency and volume of emails to and from a particular domain, and much more.

Part 2: Social Graphing

Social Graphing involves the analysis of sending and receiving behaviours of different mailboxes to create peer-groups. Mailboxes who often send and receive to and from the same mailboxes, or exhibit other correlated behaviours, will be clustered together using a collection of unsupervised AI clustering systems. These groups may represent uses in the same teams who perform similar activity, groups of external facing mailboxes which often receive unsolicited emails, or groups of VIP users (such as C-suite or executives).

Social graphing is an essential component of Darktrace’s pattern of life analysis. This clustering allows Darktrace to understand the responsibilities of individuals – for example, behaviours which are anomalous for one group of users may be completely expected of another group.

In our example, the email was sent to 3 different users within the organization. As part of the social graphing, an “Association Anomaly” is calculated which indicates the likelihood that these users would receive emails from this user or domain, based on historical patterns.

Part 3: Metric Calculation

Metrics are calculated for every email, representing more complex characteristics of an email which can’t be directly extracted. Darktrace / EMAIL features over 1000 unique metrics, calculated both algorithmically and using an ensemble of AI systems.

Algorithmically calculated (non-AI) metrics include further historical calculations, and counts of features such as code blocks, and hidden text, to name a few.

AI-driven metrics include Inducement Classification which uses Natural Language Processing to identify potential phishing, solicitation, or extortion attempts; Named Entity Recognition to identify PII and other sensitive data within an email to support Data Loss Prevention; and many more.

We can follow our example email through this process and view the outcome of these metric calculations. Looking at the language metrics for this email, we can see that our email has reported a high extortion inducement, along with identification of banking information and language indicating urgency.

Part 4: Evaluation and Combination Engine (models)

Once all metrics have been calculated for an email, it gets sent to an evaluation and combination engine where the metrics are compared against blocks of logic to determine if an email contains a threat. One key model which alerted for this example message was a model to tag and block extortion attempts.

Since our example email has a high inducement score for extortion, along the presence of a bitcoin wallet address in the message, this model alerts. When a model in the engine is activated, actions are taken – in this case adding a tag to the email to flag it as extortion in the console and hold the email to prevent it from reaching the end-user mailbox.

Part 5: Meta-Modelling and Actions

Once the models have been run, the actions are taken against the email. If the email hasn’t been blocked or held, this is the point where it will reach the end-user's mailbox.

In the Darktrace / EMAIL UI, all actions models which alerted for an email and actions taken as a result can be seen. At the top of this page, you can see the alert indicating an extortion attempt along with the action to hold the message.

Alongside this, a meta-classifier is used to calculate an overall anomaly score for each email, based on how much the email differs from the pattern of life for the user. The score of the email is boosted by any actions that have taken place.

Part 6: Campaign Clustering

All emails are passed through the Darktrace / EMAIL campaign clustering system. This system creates clusters based on related features within the emails to identify groups of emails with the same sender or intent.

In our case, the email was identified as part of a campaign, alongside other emails which were also identified as extortion attempts against a small group of recipients.

Email campaigns may have additional actions applied to them if the campaign is deemed malicious, and in this case, you can see that the autonomous response was to hold all emails in the campaign. This means that if an email manages to avoid being blocked in the evaluation and combination engine but gets identified as part of the campaign, the hold action will be applied to it retroactively.

Part 7: Cyber AI Analyst

Darktrace’s Cyber AI Analyst presents key information and anomaly indicators for each email, such as further information about authentication, specific metrics, or other identified anomalies and mismatches.

Cyber AI Analyst can also utilize data from Darktrace / EMAIL to enhance its investigation of incidents from other Darktrace products, correlating relevant information to build a fuller picture. More information about the Cyber AI Analyst is available in the Darktrace AI Arsenal.

Part 8: Data Presentation (UI)

Once all processing has taken place against the email, it is presented in the Darktrace / EMAIL UI. Here, members of the SOC team can investigate incidents and anomalies, interact with malicious emails to see why they were blocked, and much more.

Our email stands out here with its 100 anomaly score. Every email which passes through a Darktrace / EMAIL will undergo the same thorough and rigorous analysis to identify potential risks, apply autonomous actions where required, and will ultimately be assigned a score to be displayed here. By providing a single overall score in the UI, rather than presenting emails in full, Darktrace / EMAIL allows SOC teams to more easily identify which emails are most important to investigate, increasing efficiency and reducing alert fatigue.

Take the next step

Many email security tools on the market that claim to be AI-driven are in fact bolting AI onto attack-centric approaches, which rely on automating the identification of known threats. These approaches struggle, and will continue to struggle, with adapting to novel, AI-generated threats.

By analyzing every email within its deeply integrated, multi-layered AI system, Darktrace / EMAIL is able to identify the subtle threats that others miss. This depth not only improves detection accuracy, but enables confident, autonomous action, giving security teams clearer insight into AI outcomes and greater control while supporting users.

For a full deep dive into each stage of the AI system, check out the white paper: A Guide to the Multi-Layered AI in Darktrace / EMAIL

Learn more about securing AI in your enterprise.

[related-resource]

Continue reading
About the author
Jamie Bali
Technical Author (AI) Developer
Your data. Our AI.
Elevate your network security with Darktrace AI