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July 6, 2023

How Darktrace Foiled QR Code Phishing

Explore Darktrace's successful detection of QR code phishing. Understand the methods used to thwart these sophisticated cyber threats.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Alexandra Sentenac
Cyber Analyst
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06
Jul 2023

What is a QR Code?

Invented by a Japanese company in 1994 to label automobile parts, Quick Response codes, best known as QR codes, are rapidly becoming ubiquitous everywhere in the world. Their design, inspired by the board and black and white pieces of the game of Go, permits the storage of more information than regular barcodes and to access that information more quickly. The COVID-19 pandemic contributed to their increased popularity as it conveniently replaced physical media of all types for the purpose of content sharing. It is now common to see them in restaurant menus, plane tickets, advertisements and even in stickers containing minimal to no text pasted on lamp posts and other surfaces, enticing passers-by to scan its content. 

QR Code Phishing Attacks (Quishing)

Recently, threat actors have been identified using QR codes too to embed malicious URLs leading the unsuspecting user to compromised websites containing malware or designed to harvest credentials. In the past month, Darktrace has observed an increase in the number of phishing emails leveraging malicious QR codes for malware distribution and/or credential harvesting, a new form of social engineering attack labelled “Quishing” (i.e., QR code phishing).

Between June 13 and June 22, 2023, Darktrace protected a tech company against one such Quishing attack when five of its senior employees were sent malicious emails impersonating the company’s IT department. The emails contained a QR code that led to a login page designed to harvest the credentials of these senior staff members. Fortunately for the customer, Darktrace / EMAIL thwarted this phishing campaign in the first instance and the emails never reached the employee inboxes. 

Trends in Quishing Attacks

The Darktrace/Email team have noticed a recent and rapid increase in QR code abuse, suggesting that it is a growing tactic used by threat actors to deliver malicious payload links. This trend has also been observed by other security solutions [1] [2] [3] [4]. The Darktrace/Email team has identified malicious emails abusing QR codes in multiple ways. Examples include embedded image links which load a QR code and QR code images being delivered as attachments, such as those explored in this case study. Darktrace/Email is continually refining its detection of malicious QR codes and QR code extraction capabilities so that it can detect and block them regardless of their size and location within the email.   

Quishing Attack Overview

The attack consisted of five emails, each sent from different sender and envelope addresses, displayed common points between them. The emails all conveyed a sense of urgency, either via the use of words such as “urgent”, “now”, “required” or “important” in the subject field or by marking the email as high priority, thus making the recipient believe the message is pressing and requires immediate attention. 

Additionally, the subject of three of the emails directly referred to two factor authentication (2FA) enabling or QR code activation. Another particularity of these emails was that three of them attempted to impersonate the internal IT team of the company by inserting the company domain alongside strings, such as “it-desk” and “IT”, into the personal field of the emails. Email header fields like this are often abused by attackers to trick users by pretending to be an internal department or senior employee, thus avoiding more thorough validation checks. Both instilling a sense of urgency and including a known domain or name in the personal field are techniques that help draw attention to the email and maximize the chances that it is opened and engaged by the recipient. 

However, threat actors also need to make sure that the emails actually reach the intended inboxes, and this can be done in several ways. In this case, several tactics were employed. Two of the five emails were sent from legitimate sender addresses that successfully passed SPF validation, suggesting they were sent from compromised accounts. SPF is a standard email authentication method that tells the receiving email servers whether emails have been sent from authorized servers for a given domain. Without SPF validation, emails are more likely to be categorized as spam and be sent to the junk folder as they do not come from authorized sources.

Another of the malicious emails, which also passed SPF checks, used a health care facility company domain in the header-from address field but was actually sent from a different domain (i.e., envelope domain), which lowers the value of the SPF authentication. However, the envelope domain observed in this instance belonged to a company recently acquired by the tech company targeted by the campaign.

This shows a high level of targeting from the attackers, who likely hoped that this detail would make the email more familiar and less suspicious. In another case, the sender domain (i.e., banes-gn[.]com) had been created just 6 days prior, thus lowering the chances of there being open-source intelligence (OSINT) available on the domain. This reduces the chances of the email being detected by traditional email security solutions relying on signatures and known-bad lists.

Darktrace Detects Quishing Attack

Despite its novelty, the domain was detected and assessed as highly suspicious by Darktrace. Darktrace/Email was able to recognize all of the emails as spoofing and impersonation attempts and applied the relevant tags to them, namely “IT Impersonation” and “Fake Account Alert”, depending on the choice of personal field and subject. The senders of the five emails had no prior history or association with the recipient nor the company as no previous correspondence had been observed between the sender and recipient. The tags applied informed on the likely intent and nature of the suspicious indicators present in the email, as shown in Figure 1. 

Darktrace/Email UI
Figure 1: Email log overview page, displaying important information clearly and concisely. 

Quishing Attack Tactics

Minimal Plain Text

Another characteristic shared by these emails was that they had little to no text included in the body of the email and they did not contain a plain text portion, as shown in Figure 2. For most normal emails sent by email clients and most automated programs, an email will contain an HTML component and a text component, in addition to any potential attachments present. All the emails had one image attachment, suggesting the bulk of the message was displayed in the image rather than the email body. This hinders textual analysis and filtering of the email for suspicious keywords and language that could reveal its phishing intent. Additionally, the emails were well-formatted and used the logo of the well-known corporation Microsoft, suggesting some level of technical ability on the part of the attackers. 

Figure 2: Email body properties giving additional insights into the content of the email. 

Attachment and link payloads

The threat actors employed some particularly innovative and novel techniques with regards to the attachments and link payloads within these emails. As previously stated, all emails contained an image attachment and one or two links. Figure 3 shows that Darktrace/Email detected that the malicious links present in these emails were located in the attachments, rather than the body of the email. This is a technique often employed by threat actors to bypass link analysis by security gateways. Darktrace/Email was also able to detect this link as a QR code link, as shown in Figure 4.

Figure 3: Further properties and metrics regarding the location of the link within the email. 
Figure 4: Darktrace / EMAIL analyzes multiple metrics and properties related to links, some of which are detailed here. 

The majority of the text, as well as the malicious payload, was contained within the image attachment, which for one of the emails looked like this: 

example of quishing email
Figure 5: Redacted screenshot of the image payload contained in one of the emails. 

Convincing Appearance

As shown, the recipient is asked to setup 2FA authentication for their account within two days if they don’t want to be locked out. The visual formatting of the image, which includes a corporate logo and Privacy Statement and Acceptable Use Policy notices, is well balanced and convincing. The payload, in this case the QR code containing a malicious link, is positioned in the centre so as to draw attention and encourage the user to scan and click. This is a type of email employees are increasingly accustomed to receiving in order to log into corporate networks and applications. Therefore, recipients of such malicious emails might assume represents expected business activity and thus engage with the QR code without questioning it, especially if the email is claiming to be from the IT department.  

Malicious Redirection

Two of the Quishing emails contained links to legitimate file storage and sharing solutions Amazon Web Services (AWS) and and InterPlanetary File System (IPFS), whose domains are less likely to be blocked by traditional security solutions. Additionally, the AWS domain link contained a redirect to a different domain that has been flagged as malicious by multiple security vendors [5]. Malicious redirection was observed in four of the five emails, initially from well-known and benign services’ domains such as bing[.]com and login[.]microsoftonline[.]com. This technique allows attackers to hide the real destination of the link from the user and increase the likelihood that the link is clicked. In two of the emails, the redirect domain had only recently been registered, and in one case, the redirect domain observed was hosted on the new .zip top level domain (i.e., docusafe[.]zip). The domain name suggests it is attempting to masquerade as a compressed file containing important documentation. As seen in Figure 6, a new Darktrace/Email feature allows customers to safely view the final destination of the link, which in this case was a seemingly fake Microsoft login page which could be used to harvest corporate credentials.

Figure 6: Safe preview available from the Darktrace/Email Console showing the destination webpage of one of the redirect links observed.

Gathering Account Credentials

Given the nature of the landing page, it is highly likely that this phishing campaign had the objective of stealing the recipients’ credentials, as further indicated by the presence of the recipients’ email addresses in the links. Additionally, these emails were sent to senior employees, likely in an attempt to gather high value credentials to use in future attacks against the company. Had they succeeded, this would have represented a serious security incident, especially considering that 61% of attacks in 2023 involved stolen or hacked credentials according to Verizon’s 2023 data breach investigations report [6]. However, these emails received the highest possible anomaly score (100%) and were held by Darktrace/Email, thus ensuring that their intended recipients were never exposed to them. 

Looking at the indicators of compromise (IoCs) identified in this campaign, it appears that several of the IPs associated with the link payloads have been involved in previous phishing campaigns. Exploring the relations tab for these IPs in Virus Total, some of the communicating files appear to be .eml files and others have generic filenames including strings such as “invoice” “remittance details” “statement” “voice memo”, suggesting they have been involved in other phishing campaigns seemingly related to payment solicitation and other fraud attempts.

Figure 7: Virus Total’s relations tab for the IP 209.94.90[.]1 showing files communicating with the IP. 

Conclusion

Even though the authors of this Quishing campaign used all the tricks in the book to ensure that their emails would arrive unactioned by security tools to the targeted high value recipients’ inboxes, Darktrace/Email was able to immediately recognize the phishing attempts for what they were and block the emails from reaching their destination. 

This campaign used both classic and novel tactics, techniques, and procedures, but ultimately were detected and thwarted by Darktrace/Email. It is yet another example of the increasing attack sophistication mentioned in a previous Darktrace blog [7], wherein the attack landscape is moving from low-sophistication, low-impact, and generic phishing tactics to more targeted, sophisticated and higher impact attacks. Darktrace/Email does not rely on historical data nor known-bad lists and is best positioned to protect organizations from these highly targeted and sophisticated attacks.

References

[1] https://www.infosecurity-magazine.com/opinions/qr-codes-vulnerability-cybercrimes/ 

[2] https://www.helpnetsecurity.com/2023/03/21/qr-scan-scams/ 

[3] https://www.techtarget.com/searchsecurity/feature/Quishing-on-the-rise-How-to-prevent-QR-code-phishing 

[4] https://businessplus.ie/tech/qr-code-phishing-hp/ 

[5] https://www.virustotal.com/gui/domain/fistulacure.com

[6] https://www.verizon.com/business/en-gb/resources/reports/dbir/ ; https://www.verizon.com/business/en-gb/resources/reports/dbir/

[7] https://darktrace.com/blog/shifting-email-conversation 

Darktrace Model Detections 

Association models

No Sender or Content Association

New Sender

Unknown Sender

Low Sender Association

Link models

Focused Link to File Storage

Focused Rare Classified Links

New Unknown Hidden Redirect

High Risk Link + Low Sender Association

Watched Link Type

High Classified Link

File Storage From New

Hidden Link To File Storage

New Correspondent Classified Link

New Unknown Redirect

Rare Hidden Classified Link

Rare Hidden Link

Link To File Storage

Link To File Storage and Unknown Sender

Open Redirect

Unknown Sender Isolated Rare Link

Visually Prominent Link

Visually Prominent Link Unexpected For Sender

Low Link Association

Low Link Association and Unknown Sender

Spoof models

Fake Support Style

External Domain Similarities

Basic Known Entity Similarities

Unusual models

Urgent Request Banner

Urgent Request Banner + Basic Suspicious Sender

Very Young Header Domain

Young Header Domain

Unknown User Tracking

Unrelated Personal Name Address

Unrelated Personal Name Address + Freemail

Unusual Header TLD

Unusual Connection From Unknown

Unbroken Personal

Proximity models

Spam + Unknown Sender

Spam

Spam models

Unlikely Freemail Correspondence

Unlikely Freemail Personalization

General Indicators models

Incoming Mail Security Warning Message

Darktrace Model Tags

Credential Harvesting

Internal IT Impersonation

Multistage payload

Lookalike Domain

Phishing Link

Email Account Takeover

Fake Account Alert

Low Mailing History

No Association

Spoofing Indicators

Unknown Correspondent

VIP

Freemail

IoC - Type - Description & Confidence

fistulacure[.]com

domain

C2 Infrastructure

docusafe[.]zip

domain

Possible C2 Infrastructure

mwmailtec[.]com

domain

Possible C2 Infrastructure

czeromedia[.]com

domain

Possible C2 Infrastructure

192.40.165[.]109

IP address

Probable C2 Infrastructure

209.94.90[.]1

IP address

C2 Infrastructure

52.61.107[.]58

IP address

Possible C2 Infrastructure

40.126.32[.]133

IP address

Possible C2 Infrastructure

211.63.158[.]157

IP address

Possible C2 Infrastructure

119.9.27[.]129

IP address

Possible C2 Infrastructure

184.25.204[.]33

IP address

Possible C2 Infrastructure

40.107.8[.]107

IP address

Probable C2 Infrastructure

40.107.212[.]111

IP address

Possible Infrastructure

27.86.113[.]2

IP address

Possible C2 Infrastructure

192.40.191[.]19

IP address

Possible C2 Infrastructure

157.205.202[.]217

IP address

Possible C2 Infrastructure

a31f1f6063409ecebe8893e36d0048557142cbf13dbaf81af42bf14c43b12a48

SHA256 hash

Possible Malicious File

4c4fb35ab6445bf3749b9d0ab1b04f492f2bc651acb1bbf7af5f0a47502674c9

SHA256 hash

Possible Malicious File

f9c51d270091c34792b17391017a09724d9a7890737e00700dc36babeb97e252

SHA256 hash

Possible Malicious File

9f8ccfd616a8f73c69d25fd348b874d11a036b4d2b3fc7dbb99c1d6fa7413d9a

SHA256 hash

Possible Malicious File

b748894348c32d1dc5702085d70d846c6dd573296e79754df4857921e707c439

SHA256 hash

Possible Malicious File

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Alexandra Sentenac
Cyber Analyst

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September 30, 2025

Out of Character: Detecting Vendor Compromise and Trusted Relationship Abuse with Darktrace

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What is Vendor Email Compromise?

Vendor Email Compromise (VEC) refers to an attack where actors breach a third-party provider to exploit their access, relationships, or systems for malicious purposes. The initially compromised entities are often the target’s existing partners, though this can extend to any organization or individual the target is likely to trust.

It sits at the intersection of supply chain attacks and business email compromise (BEC), blending technical exploitation with trust-based deception. Attackers often infiltrate existing conversations, leveraging AI to mimic tone and avoid common spelling and grammar pitfalls. Malicious content is typically hosted on otherwise reputable file sharing platforms, meaning any shared links initially seem harmless.

While techniques to achieve initial access may have evolved, the goals remain familiar. Threat actors harvest credentials, launch subsequent phishing campaigns, attempt to redirect invoice payments for financial gain, and exfiltrate sensitive corporate data.

Why traditional defenses fall short

These subtle and sophisticated email attacks pose unique challenges for defenders. Few busy people would treat an ongoing conversation with a trusted contact with the same level of suspicion as an email from the CEO requesting ‘URGENT ASSISTANCE!’ Unfortunately, many traditional secure email gateways (SEGs) struggle with this too. Detecting an out-of-character email, when it does not obviously appear out of character, is a complex challenge. It’s hardly surprising, then, that 83% of organizations have experienced a security incident involving third-party vendors [1].  

This article explores how Darktrace detected four different vendor compromise campaigns for a single customer, within a two-week period in 2025.  Darktrace / EMAIL successfully identified the subtle indicators that these seemingly benign emails from trusted senders were, in fact, malicious. Due to the configuration of Darktrace / EMAIL in this customer’s environment, it was unable to take action against the malicious emails. However, if fully enabled to take Autonomous Response, it would have held all offending emails identified.

How does Darktrace detect vendor compromise?

The answer lies at the core of how Darktrace operates: anomaly detection. Rather than relying on known malicious rules or signatures, Darktrace learns what ‘normal’ looks like for an environment, then looks for anomalies across a wide range of metrics. Despite the resourcefulness of the threat actors involved in this case, Darktrace identified many anomalies across these campaigns.

Different campaigns, common traits

A wide variety of approaches was observed. Individuals, shared mailboxes and external contractors were all targeted. Two emails originated from compromised current vendors, while two came from unknown compromised organizations - one in an associated industry. The sender organizations were either familiar or, at the very least, professional in appearance, with no unusual alphanumeric strings or suspicious top-level domains (TLDs). Subject line, such as “New Approved Statement From [REDACTED]” and “[REDACTED] - Proposal Document” appeared unremarkable and were not designed to provoke heightened emotions like typical social engineering or BEC attempts.

All emails had been given a Microsoft Spam Confidence Level of 1, indicating Microsoft did not consider them to be spam or malicious [2]. They also passed authentication checks (including SPF, and in some cases DKIM and DMARC), meaning they appeared to originate from an authentic source for the sender domain and had not been tampered with in transit.  

All observed phishing emails contained a link hosted on a legitimate and commonly used file-sharing site. These sites were often convincingly themed, frequently featuring the name of a trusted vendor either on the page or within the URL, to appear authentic and avoid raising suspicion. However, these links served only as the initial step in a more complex, multi-stage phishing process.

A legitimate file sharing site used in phishing emails to host a secondary malicious link.
Figure 1: A legitimate file sharing site used in phishing emails to host a secondary malicious link.
Another example of a legitimate file sharing endpoint sent in a phishing email and used to host a malicious link.
Figure 2: Another example of a legitimate file sharing endpoint sent in a phishing email and used to host a malicious link.

If followed, the recipient would be redirected, sometimes via CAPTCHA, to fake Microsoft login pages designed to capturing credentials, namely http://pub-ac94c05b39aa4f75ad1df88d384932b8.r2[.]dev/offline[.]html and https://s3.us-east-1.amazonaws[.]com/s3cure0line-0365cql0.19db86c3-b2b9-44cc-b339-36da233a3be2ml0qin/s3cccql0.19db86c3-b2b9-44cc-b339-36da233a3be2%26l0qn[.]html#.

The latter made use of homoglyphs to deceive the user, with a link referencing ‘s3cure0line’, rather than ‘secureonline’. Post-incident investigation using open-source intelligence (OSINT) confirmed that the domains were linked to malicious phishing endpoints [3] [4].

Fake Microsoft login page designed to harvest credentials.
Figure 3: Fake Microsoft login page designed to harvest credentials.
Phishing kit with likely AI-generated image, designed to harvest user credentials. The URL uses ‘s3cure0line’ instead of ‘secureonline’, a subtle misspelling intended to deceive users.
Figure 4: Phishing kit with likely AI-generated image, designed to harvest user credentials. The URL uses ‘s3cure0line’ instead of ‘secureonline’, a subtle misspelling intended to deceive users.

Darktrace Anomaly Detection

Some senders were unknown to the network, with no previous outbound or inbound emails. Some had sent the email to multiple undisclosed recipients using BCC, an unusual behavior for a new sender.  

Where the sender organization was an existing vendor, Darktrace recognized out-of-character behavior, in this case it was the first time a link to a particular file-sharing site had been shared. Often the links themselves exhibited anomalies, either being unusually prominent or hidden altogether - masked by text or a clickable image.

Crucially, Darktrace / EMAIL is able to identify malicious links at the time of processing the emails, without needing to visit the URLs or analyze the destination endpoints, meaning even the most convincing phishing pages cannot evade detection – meaning even the most convincing phishing emails cannot evade detection. This sets it apart from many competitors who rely on crawling the endpoints present in emails. This, among other things, risks disruption to user experience, such as unsubscribing them from emails, for instance.

Darktrace was also able to determine that the malicious emails originated from a compromised mailbox, using a series of behavioral and contextual metrics to make the identification. Upon analysis of the emails, Darktrace autonomously assigned several contextual tags to highlight their concerning elements, indicating that the messages contained phishing links, were likely sent from a compromised account, and originated from a known correspondent exhibiting out-of-character behavior.

A summary of the anomalous email, confirming that it contained a highly suspicious link.
Figure 5: Tags assigned to offending emails by Darktrace / EMAIL.

Figure 6: A summary of the anomalous email, confirming that it contained a highly suspicious link.

Out-of-character behavior caught in real-time

In another customer environment around the same time Darktrace / EMAIL detected multiple emails with carefully crafted, contextually appropriate subject lines sent from an established correspondent being sent to 30 different recipients. In many cases, the attacker hijacked existing threads and inserted their malicious emails into an ongoing conversation in an effort to blend in and avoid detection. As in the previous, the attacker leveraged a well-known service, this time ClickFunnels, to host a document containing another malicious link. Once again, they were assigned a Microsoft Spam Confidence Level of 1, indicating that they were not considered malicious.

The legitimate ClickFunnels page used to host a malicious phishing link.
Figure 7: The legitimate ClickFunnels page used to host a malicious phishing link.

This time, however, the customer had Darktrace / EMAIL fully enabled to take Autonomous Response against suspicious emails. As a result, when Darktrace detected the out-of-character behavior, specifically, the sharing of a link to a previously unused file-sharing domain, and identified the likely malicious intent of the message, it held the email, preventing it from reaching recipients’ inboxes and effectively shutting down the attack.

Figure 8: Darktrace / EMAIL’s detection of malicious emails inserted into an existing thread.*

*To preserve anonymity, all real customer names, email addresses, and other identifying details have been redacted and replaced with fictitious placeholders.

Legitimate messages in the conversation were assigned an Anomaly Score of 0, while the newly inserted malicious emails identified and were flagged with the maximum score of 100.

Key takeaways for defenders

Phishing remains big business, and as the landscape evolves, today’s campaigns often look very different from earlier versions. As with network-based attacks, threat actors are increasingly leveraging legitimate tools and exploiting trusted relationships to carry out their malicious goals, often staying under the radar of security teams and traditional email defenses.

As attackers continue to exploit trusted relationships between organizations and their third-party associates, security teams must remain vigilant to unexpected or suspicious email activity. Protecting the digital estate requires an email solution capable of identifying malicious characteristics, even when they originate from otherwise trusted senders.

Credit to Jennifer Beckett (Cyber Analyst), Patrick Anjos (Senior Cyber Analyst), Ryan Traill (Analyst Content Lead), Kiri Addison (Director of Product)

Appendices

IoC - Type - Description + Confidence  

- http://pub-ac94c05b39aa4f75ad1df88d384932b8.r2[.]dev/offline[.]html#p – fake Microsoft login page

- https://s3.us-east-1.amazonaws[.]com/s3cure0line-0365cql0.19db86c3-b2b9-44cc-b339-36da233a3be2ml0qin/s3cccql0.19db86c3-b2b9-44cc-b339-36da233a3be2%26l0qn[.]html# - link to domain used in homoglyph attack

MITRE ATT&CK Mapping  

Tactic – Technique – Sub-Technique  

Initial Access - Phishing – (T1566)  

References

1.     https://gitnux.org/third-party-risk-statistics/

2.     https://learn.microsoft.com/en-us/defender-office-365/anti-spam-spam-confidence-level-scl-about

3.     https://www.virustotal.com/gui/url/5df9aae8f78445a590f674d7b64c69630c1473c294ce5337d73732c03ab7fca2/detection

4.     https://www.virustotal.com/gui/url/695d0d173d1bd4755eb79952704e3f2f2b87d1a08e2ec660b98a4cc65f6b2577/details

The content provided in this blog is published by Darktrace for general informational purposes only and reflects our understanding of cybersecurity topics, trends, incidents, and developments at the time of publication. While we strive to ensure accuracy and relevance, the information is provided “as is” without any representations or warranties, express or implied. Darktrace makes no guarantees regarding the completeness, accuracy, reliability, or timeliness of any information presented and expressly disclaims all warranties.

Nothing in this blog constitutes legal, technical, or professional advice, and readers should consult qualified professionals before acting on any information contained herein. Any references to third-party organizations, technologies, threat actors, or incidents are for informational purposes only and do not imply affiliation, endorsement, or recommendation.

Darktrace, its affiliates, employees, or agents shall not be held liable for any loss, damage, or harm arising from the use of or reliance on the information in this blog.

The cybersecurity landscape evolves rapidly, and blog content may become outdated or superseded. We reserve the right to update, modify, or remove any content

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October 1, 2025

Announcing Unified OT Security with Dedicated OT Workflows, Segmentation-Aware Risk Insights, and Next-Gen Endpoint Visibility for Industrial Teams

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The challenge of convergence without clarity

Convergence is no longer a roadmap idea, it is the daily reality for industrial security teams. As Information Technology (IT) and Operational Technology (OT) environments merge, the line between a cyber incident and an operational disruption grows increasingly hard to define. A misconfigured firewall rule can lead to downtime. A protocol misuse might look like a glitch. And when a pump stalls but nothing appears in the Security Operations Center (SOC) dashboard, teams are left asking: is this operational or is this a threat?

The lack of shared context slows down response, creates friction between SOC analysts and plant engineers, and leaves organizations vulnerable at exactly the points where IT and OT converge. Defenders need more than alerts, they need clarity that both sides can trust.

The breakthrough with Darktrace / OT

This latest Darktrace / OT release was built to deliver exactly that. It introduces shared context between Security, IT, and OT operations, helping reduce friction and close the security gaps at the intersection of these domains.

With a dedicated dashboard built for operations teams, extended visibility into endpoints for new forms of detection and CVE collection, expanded protocol coverage, and smarter risk modeling aligned to segmentation policies, teams can now operate from a shared source of truth. These enhancements are not just incremental upgrades, they are foundational improvements designed to bring clarity, efficiency, and trust to converged environments.

A dashboard built for OT engineers

The new Operational Overview provides OT engineers with a workspace designed for them, not for SOC analysts. It brings asset management, risk insights and operational alerts into one place. Engineers can now see activity like firmware changes, controller reprograms or the sudden appearance of a new workstation on the network, providing a tailored view for critical insights and productivity gains without navigating IT-centric workflows. Each device view is now enriched with cross-linked intelligence, make, model, firmware version and the roles inferred by Self-Learning AI, making it easier to understand how each asset behaves, what function it serves, and where it fits within the broader industrial process. By suppressing IT-centric noise, the dashboard highlights only the anomalies that matter to operations, accelerating triage, enabling smoother IT/OT collaboration, and reducing time to root cause without jumping between tools.

This is usability with purpose, a view that matches OT workflows and accelerates response.

Figure 1: The Operational Overview provides an intuitive dashboard summarizing all OT Assets, Alerts, and Risk.

Full-spectrum coverage across endpoints, sensors and protocols

The release also extends visibility into areas that have traditionally been blind spots. Engineering workstations, Human-Machine Interfaces (HMIs), contractor laptops and field devices are often the entry points for attackers, yet the hardest to monitor.

Darktrace introduces Network Endpoint eXtended Telemetry (NEXT) for OT, a lightweight collector built for segmented and resource-constrained environments. NEXT for OT uses Endpoint sensors to capture localized network, and now process-level telemetry, placing it in context alongside other network and asset data to:

  1. Identify vulnerabilities and OS data, which is leveraged by OT Risk Management for risk scoring and patching prioritization, removing the need for third-party CVE collection.
  1. Surface novel threats using Self-Learning AI that standalone Endpoint Detection and Response (EDR) would miss.
  1. Extend Cyber AI Analyst investigations through to the endpoint root cause.

NEXT is part of our existing cSensor endpoint agent, can be deployed standalone or alongside existing EDR tools, and allows capabilities to be enabled or disabled depending on factors such as security or OT team objectives and resource utilization.

Figure 2: Darktrace / OT delivers CVE patch priority insights by combining threat intelligence with extended network and endpoint telemetry

The family of Darktrace Endpoint sensors also receive a boost in deployment flexibility, with on-prem server-based setups, as well as a Windows driver tailored for zero-trust and high-security environments.

Protocol coverage has been extended where it matters most. Darktrace now performs protocol analysis of a wider range of GE and Mitsubishi protocols, giving operators real-time visibility into commands and state changes on Programmable Logic Controllers (PLCs), robots and controllers. Backed by Self-Learning AI, this inspection does more than parse traffic, it understands what normal looks like and flags deviations that signal risk.

Integrated risk and governance workflows

Security data is only valuable when it drives action. Darktrace / OT delivers risk insights that go beyond patching, helping teams take meaningful steps even when remediation isn't possible. Risk is assessed not just by CVE presence, but by how network segmentation, firewall policies, and attack path logic neutralize or contain real-world exposure. This approach empowers defenders to deprioritize low-impact vulnerabilities and focus effort where risk truly exists. Building on the foundation introduced in release 6.3, such as KEV enrichment, endpoint OS data, and exploit mapping, this release introduces new integrations that bring Darktrace / OT intelligence directly into governance workflows.

Fortinet FortiGate firewall ingestion feeds segmentation rules into attack path modeling, revealing real exposure when policies fail and closing feeds into patching prioritization based on a policy to CVE exposure assessment.

  • ServiceNow Configuration Management Database (CMDB) sync ensures asset intelligence stays current across governance platforms, eliminating manual inventory work.

Risk modeling has also been made more operationally relevant. Scores are now contextualized by exploitability, asset criticality, firewall policy, and segmentation posture. Patch recommendations are modeled in terms of safety, uptime and compliance rather than just Common Vulnerability Scoring System (CVSS) numbers. And importantly, risk is prioritized across the Purdue Model, giving defenders visibility into whether vulnerabilities remain isolated to IT or extend into OT-critical layers.

Figure 3: Attack Path Modeling based on NetFlow and network topology reveals high risk points of IT/OT convergence.

The real-world impact for defenders

In today’s environments, attackers move fluidly between IT and OT. Without unified visibility and shared context, incidents cascade faster than teams can respond.

With this release, Darktrace / OT changes that reality. The Operational Overview gives Engineers a dashboard they can use daily, tailored to their workflows. SOC analysts can seamlessly investigate telemetry across endpoints, sensors and protocols that were once blind spots. Operators gain transparency into PLCs and controllers. Governance teams benefit from automated integrations with platforms like Fortinet and ServiceNow. And all stakeholders work from risk models that reflect what truly matters: safety, uptime and compliance.

This release is not about creating more alerts. It is about providing more clarity. By unifying context across IT and OT, Darktrace / OT enables defenders to see more, understand more and act faster.

Because in environments where safety and uptime are non-negotiable, clarity is what matters most.

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About the author
Pallavi Singh
Product Marketing Manager, OT Security & Compliance
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