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January 30, 2023

Qakbot Resurgence in the Cyber Landscape

Stay informed on the evolving threat Qakbot. Protect yourself from the Qakbot resurgence! Learn more from our Darktrace AI Cybersecurity experts!
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Nahisha Nobregas
SOC Analyst
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30
Jan 2023

In June 2022, Darktrace observed a surge in Qakbot infections across its client base. The detected Qakbot infections, which in some cases led to the delivery of secondary payloads such as Cobalt Strike and Dark VNC, were initiated through novel delivery methods birthed from Microsoft’s default blocking of XL4 and VBA macros in early 2022 [1]/[2]/[3]/[4] and from the public disclosure in May 2022 [5] of the critical Follina vulnerability (CVE-2022-30190) in Microsoft Support Diagnostic Tool (MSDT). Despite the changes made to Qakbot’s delivery methods, Qakbot infections still inevitably resulted in unusual patterns of network activity. In this blog, we will provide details of these network activities, along with Darktrace/Network’s coverage of them. 

Qakbot Background 

Qakbot emerged in 2007 as a banking trojan designed to steal sensitive data such as banking credentials.  Since then, Qakbot has developed into a highly modular triple-threat powerhouse used to not only steal information, but to also drop malicious payloads and to serve as a backdoor. The malware is also versatile, with its delivery methods regularly changing in response to the changing threat landscape.  

Threat actors deliver Qakbot through email-based delivery methods. In the first half of 2022, Microsoft started rolling out versions of Office which block XL4 and VBA macros by default. Prior to this change, Qakbot email campaigns typically consisted in the spreading of deceitful emails with Office attachments containing malicious macros.  Opening these attachments and then enabling the macros within them would lead users’ devices to install Qakbot.  

Actors who deliver Qakbot onto users’ devices may either sell their access to other actors, or they may leverage Qakbot’s capabilities to pursue their own objectives [6]. A common objective of actors that use Qakbot is to drop Cobalt Strike beacons onto infected systems. Actors will then leverage the interactive access provided by Cobalt Strike to conduct extensive reconnaissance and lateral movement activities in preparation for widespread ransomware deployment. Qakbot’s close ties to ransomware activity, along with its modularity and versatility, make the malware a significant threat to organisations’ digital environments.

Activity Details and Qakbot Delivery Methods

During the month of June, variationsof the following pattern of network activity were observed in several client networks:

1.     User’s device contacts an email service such as outlook.office[.]com or mail.google[.]com

2.     User’s device makes an HTTP GET request to 185.234.247[.]119 with an Office user-agent string and a ‘/123.RES' target URI. The request is responded to with an HTML file containing a exploit for the Follina vulnerability (CVE-2022-30190)

3.     User’s device makes an HTTP GET request with a cURL User-Agent string and a target URI ending in ‘.dat’ to an unusual external endpoint. The request is responded to with a Qakbot DLL sample

4.     User’s device contacts Qakbot Command and Control servers over ports such as 443, 995, 2222, and 32101

In some cases, only steps 1 and 4 were seen, and in other cases, only steps 1, 3, and 4 were seen. The different variations of the pattern correspond to different Qakbot delivery methods.

Figure 1: Geographic distribution of Darktrace clients affected by Qakbot

Qakbot is known to be delivered via malicious email attachments [7]. The Qakbot infections observed across Darktrace’s client base during June were likely initiated through HTML smuggling — a method which consists in embedding malicious code into HTML attachments. Based on open-source reporting [8]-[14] and on observed patterns of network traffic, we assess with moderate to high confidence that the Qakbot infections observed across Darktrace’s client base during June 2022 were initiated via one of the following three methods:

  • User opens HTML attachment which drops a ZIP file on their device. ZIP file contains a LNK file, which when opened, causes the user's device to make an external HTTP GET request with a cURL User-Agent string and a '.dat' target URI. If successful, the HTTP GET request is responded to with a Qakbot DLL.
  • User opens HTML attachment which drops a ZIP file on their device. ZIP file contains a docx file, which when opened, causes the user's device to make an HTTP GET request to 185.234.247[.]119 with an Office user-agent string and a ‘/123.RES' target URI. If successful, the HTTP GET request is responded to with an HTML file containing a Follina exploit. The Follina exploit causes the user's device to make an external HTTP GET with a '.dat' target URI. If successful, the HTTP GET request is responded to with a Qakbot DL.
  • User opens HTML attachment which drops a ZIP file on their device. ZIP file contains a Qakbot DLL and a LNK file, which when opened, causes the DLL to run.

The usage of these delivery methods illustrate how threat actors are adopting to a post-macro world [4], with their malware delivery techniques shifting from usage of macros-embedding Office documents to usage of container files, Windows Shortcut (LNK) files, and exploits for novel vulnerabilities. 

The Qakbot infections observed across Darktrace’s client base did not only vary in terms of their delivery methods — they also differed in terms of their follow-up activities. In some cases, no follow-up activities were observed. In other cases, however, actors were seen leveraging Qakbot to exfiltrate data and to deliver follow-up payloads such as Cobalt Strike and Dark VNC.  These follow-up activities were likely preparation for the deployment of ransomware. Darktrace’s early detection of Qakbot activity within client environments enabled security teams to take actions which likely prevented the deployment of ransomware. 

Darktrace Coverage 

Users’ interactions with malicious email attachments typically resulted in their devices making cURL HTTP GET requests with empty Host headers and target URIs ending in ‘.dat’ (such as as ‘/24736.dat’ and ‘/noFindThem.dat’) to rare, external endpoints. In cases where the Follina vulnerability is believed to have been exploited, users’ devices were seen making HTTP GET requests to 185.234.247[.]119 with a Microsoft Office User-Agent string before making cURL HTTP GET requests. The following Darktrace DETECT/Network models typically breached as a result of these HTTP activities:

  • Device / New User Agent
  • Anomalous Connection / New User Agent to IP Without Hostname
  • Device / New User Agent and New IP
  • Anomalous File / EXE from Rare External Location
  • Anomalous File / Numeric Exe Download 

These DETECT models were able to capture the unusual usage of Office and cURL User-Agent strings on affected devices, as well as the downloads of the Qakbot DLL from rare external endpoints. These models look for unusual activity that falls outside a device’s usual pattern of behavior rather than for activity involving User-Agent strings, URIs, files, and external IPs which are known to be malicious.

When enabled, Darktrace RESPOND/Network autonomously intervened, taking actions such as ‘Enforce group pattern of life’ and ‘Block connections’ to quickly intercept connections to Qakbot infrastructure. 

Figure 2: This ‘New User Agent to IP Without Hostname’ model breach highlights an example of Darktrace’s detection of a device attempting to download a file containing a Follina exploit
Figure 3: This ‘New User Agent to IP Without Hostname’ model breach highlights an example of Darktrace’s detection of a device attempting to download Qakbot
Figure 4: The Event Log for an infected device highlights the moment a connection to the endpoint outlook.office365[.]com was made. This was followed by an executable file transfer detection and use of a new User-Agent, curl/7.9.1

After installing Qakbot, users’ devices started making connections to Command and Control (C2) endpoints over ports such as 443, 22, 990, 995, 1194, 2222, 2078, 32101. Cobalt Strike and Dark VNC may have been delivered over some of these C2 connections, as evidenced by subsequent connections to endpoints associated with Cobalt Strike and Dark VNC. These C2 activities typically caused the following Darktrace DETECT/Network models to breach: 

  • Anomalous Connection / Application Protocol on Uncommon Port
  • Anomalous Connection / Multiple Connections to New External TCP Port
  • Compromise / Suspicious Beaconing Behavior
  • Anomalous Connection / Multiple Failed Connections to Rare Endpoint
  • Compromise / Large Number of Suspicious Successful Connections
  • Compromise / Sustained SSL or HTTP Increase
  • Compromise / SSL or HTTP Beacon
  • Anomalous Connection / Rare External SSL Self-Signed
  • Anomalous Connection / Anomalous SSL without SNI to New External
  • Compromise / SSL Beaconing to Rare Destination
  • Compromise / Suspicious TLS Beaconing To Rare External
  • Compromise / Slow Beaconing Activity To External Rare
Figure 5: This Device Event Log illustrates the Command and Control activity displayed by a Qakbot-infected device

The Darktrace DETECT/Network models which detected these C2 activities do not look for devices making connections to known, malicious endpoints. Rather, they look for devices deviating from their ordinary patterns of activity, making connections to external endpoints which internal devices do not usually connect to, over ports which devices do not normally connect over. 

In some cases, actors were seen exfiltrating data from Qakbot-infected systems and dropping Cobalt Strike in order to conduct extensive discovery. These exfiltration activities typically caused the following models to breach:

  • Anomalous Connection / Data Sent to Rare Domain
  • Unusual Activity / Enhanced Unusual External Data Transfer
  • Anomalous Connection / Uncommon 1 GiB Outbound
  • Anomalous Connection / Low and Slow Exfiltration to IP
  • Unusual Activity / Unusual External Data to New Endpoints

The reconnaissance and brute-force activities carried out by actors typically resulted in breaches of the following models:

  • Device / ICMP Address Scan
  • Device / Network Scan
  • Anomalous Connection / SMB Enumeration
  • Device / New or Uncommon WMI Activity
  •  Unusual Activity / Possible RPC Recon Activity
  • Device / Possible SMB/NTLM Reconnaissance
  •  Device / SMB Lateral Movement
  •  Device / Increase in New RPC Services
  •  Device / Spike in LDAP Activity
  • Device / Possible SMB/NTLM Brute Force
  • Device / SMB Session Brute Force (Non-Admin)
  • Device / SMB Session Brute Force (Admin)
  • Device / Anomalous NTLM Brute Force

Conclusion

June 2022 saw Qakbot swiftly mould itself in response to Microsoft's default blocking of macros and the public disclosure of the Follina vulnerability. The evolution of the threat landscape in the first half of 2022 caused Qakbot to undergo changes in its delivery methods, shifting from delivery via macros-based methods to delivery via HTML smuggling methods. The effectiveness of these novel delivery methods where highlighted in Darktrace's client base, where large volumes of Qakbot infections were seen during June 2022. Leveraging Self-Learning AI, Darktrace DETECT/Network was able to detect the unusual network behaviors which inevitably resulted from these novel Qakbot infections. Given that the actors behind these Qakbot infections were likely seeking to deploy ransomware, these detections, along with Darktrace RESPOND/Network’s autonomous interventions, ultimately helped to protect affected Darktrace clients from significant business disruption.  

Appendices

List of IOCs

References

[1] https://techcommunity.microsoft.com/t5/excel-blog/excel-4-0-xlm-macros-now-restricted-by-default-for-customer/ba-p/3057905

[2] https://techcommunity.microsoft.com/t5/microsoft-365-blog/helping-users-stay-safe-blocking-internet-macros-by-default-in/ba-p/3071805

[3] https://learn.microsoft.com/en-us/deployoffice/security/internet-macros-blocked

[4] https://www.proofpoint.com/uk/blog/threat-insight/how-threat-actors-are-adapting-post-macro-world

[5] https://twitter.com/nao_sec/status/1530196847679401984

[6] https://www.microsoft.com/security/blog/2021/12/09/a-closer-look-at-qakbots-latest-building-blocks-and-how-to-knock-them-down/

[7] https://www.zscaler.com/blogs/security-research/rise-qakbot-attacks-traced-evolving-threat-techniques

[8] https://www.esentire.com/blog/resurgence-in-qakbot-malware-activity

[9] https://www.fortinet.com/blog/threat-research/new-variant-of-qakbot-spread-by-phishing-emails

[10] https://twitter.com/pr0xylife/status/1539320429281615872

[11] https://twitter.com/max_mal_/status/1534220832242819072

[12] https://twitter.com/1zrr4h/status/1534259727059787783?lang=en

[13] https://isc.sans.edu/diary/rss/28728

[14] https://www.fortiguard.com/threat-signal-report/4616/qakbot-delivered-through-cve-2022-30190-follina

Credit to:  Hanah Darley, Cambridge Analyst Team Lead and Head of Threat Research and Sam Lister, Senior Cyber Analyst

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Nahisha Nobregas
SOC Analyst

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June 27, 2025

Patch and Persist: Darktrace’s Detection of Blind Eagle (APT-C-36)

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What is Blind Eagle?

Since 2018, APT-C-36, also known as Blind Eagle, has been observed performing cyber-attacks targeting various sectors across multiple countries in Latin America, with a particular focus on Colombian organizations.

Blind Eagle characteristically targets government institutions, financial organizations, and critical infrastructure [1][2].

Attacks carried out by Blind Eagle actors typically start with a phishing email and the group have been observed utilizing various Remote Access Trojans (RAT) variants, which often have in-built methods for hiding command-and-control (C2) traffic from detection [3].

What we know about Blind Eagle from a recent campaign

Since November 2024, Blind Eagle actors have been conducting an ongoing campaign targeting Colombian organizations [1].

In this campaign, threat actors have been observed using phishing emails to deliver malicious URL links to targeted recipients, similar to the way threat actors have previously been observed exploiting CVE-2024-43451, a vulnerability in Microsoft Windows that allows the disclosure of a user’s NTLMv2 password hash upon minimal interaction with a malicious file [4].

Despite Microsoft patching this vulnerability in November 2024 [1][4], Blind Eagle actors have continued to exploit the minimal interaction mechanism, though no longer with the intent of harvesting NTLMv2 password hashes. Instead, phishing emails are sent to targets containing a malicious URL which, when clicked, initiates the download of a malicious file. This file is then triggered by minimal user interaction.

Clicking on the file triggers a WebDAV request, with a connection being made over HTTP port 80 using the user agent ‘Microsoft-WebDAV-MiniRedir/10.0.19044’. WebDAV is a transmission protocol which allows files or complete directories to be made available through the internet, and to be transmitted to devices [5]. The next stage payload is then downloaded via another WebDAV request and malware is executed on the target device.

Attackers are notified when a recipient downloads the malicious files they send, providing an insight into potential targets [1].

Darktrace’s coverage of Blind Eagle

In late February 2025, Darktrace observed activity assessed with medium confidence to be  associated with Blind Eagle on the network of a customer in Colombia.

Within a period of just five hours, Darktrace / NETWORK detected a device being redirected through a rare external location, downloading multiple executable files, and ultimately exfiltrating data from the customer’s environment.

Since the customer did not have Darktrace’s Autonomous Response capability enabled on their network, no actions were taken to contain the compromise, allowing it to escalate until the customer’s security team responded to the alerts provided by Darktrace.

Darktrace observed a device on the customer’s network being directed over HTTP to a rare external IP, namely 62[.]60[.]226[.]112, which had never previously been seen in this customer’s environment and was geolocated in Germany. Multiple open-source intelligence (OSINT) providers have since linked this endpoint with phishing and malware campaigns [9].

The device then proceeded to download the executable file hxxp://62[.]60[.]226[.]112/file/3601_2042.exe.

Darktrace’s detection of the affected device connecting to an unusual location based in Germany.
Figure 1: Darktrace’s detection of the affected device connecting to an unusual location based in Germany.
Darktrace’s detection of the affected device downloading an executable file from the suspicious endpoint.
Figure 2: Darktrace’s detection of the affected device downloading an executable file from the suspicious endpoint.

The device was then observed making unusual connections to the rare endpoint 21ene.ip-ddns[.]com and performing unusual external data activity.

This dynamic DNS endpoint allows a device to access an endpoint using a domain name in place of a changing IP address. Dynamic DNS services ensure the DNS record of a domain name is automatically updated when the IP address changes. As such, malicious actors can use these services and endpoints to dynamically establish connections to C2 infrastructure [6].

Further investigation into this dynamic endpoint using OSINT revealed multiple associations with previous likely Blind Eagle compromises, as well as Remcos malware, a RAT commonly deployed via phishing campaigns [7][8][10].

Darktrace’s detection of the affected device connecting to the suspicious dynamic DNS endpoint, 21ene.ip-ddns[.]com.
Figure 3: Darktrace’s detection of the affected device connecting to the suspicious dynamic DNS endpoint, 21ene.ip-ddns[.]com.

Shortly after this, Darktrace observed the user agent ‘Microsoft-WebDAV-MiniRedir/10.0.19045’, indicating usage of the aforementioned transmission protocol WebDAV. The device was subsequently observed connected to an endpoint associated with Github and downloading data, suggesting that the device was retrieving a malicious tool or payload. The device then began to communicate to the malicious endpoint diciembrenotasenclub[.]longmusic[.]com over the new TCP port 1512 [11].

Around this time, the device was also observed uploading data to the endpoints 21ene.ip-ddns[.]com and diciembrenotasenclub[.]longmusic[.]com, with transfers of 60 MiB and 5.6 MiB observed respectively.

Figure 4: UI graph showing external data transfer activity.

This chain of activity triggered an Enhanced Monitoring model alert in Darktrace / NETWORK. These high-priority model alerts are designed to trigger in response to higher fidelity indicators of compromise (IoCs), suggesting that a device is performing activity consistent with a compromise.

 Darktrace’s detection of initial attack chain activity.
Figure 5: Darktrace’s detection of initial attack chain activity.

A second Enhanced Monitoring model was also triggered by this device following the download of the aforementioned executable file (hxxp://62[.]60[.]226[.]112/file/3601_2042.exe) and the observed increase in C2 activity.

Following this activity, Darktrace continued to observe the device beaconing to the 21ene.ip-ddns[.]com endpoint.

Darktrace’s Cyber AI Analyst was able to correlate each of the individual detections involved in this compromise, identifying them as part of a broader incident that encompassed C2 connectivity, suspicious downloads, and external data transfers.

Cyber AI Analyst’s investigation into the activity observed on the affected device.
Figure 6: Cyber AI Analyst’s investigation into the activity observed on the affected device.
Figure 7: Cyber AI Analyst’s detection of the affected device’s broader connectivity throughout the course of the attack.

As the affected customer did not have Darktrace’s Autonomous Response configured at the time, the attack was able to progress unabated. Had Darktrace been properly enabled, it would have been able to take a number of actions to halt the escalation of the attack.

For example, the unusual beaconing connections and the download of an unexpected file from an uncommon location would have been shut down by blocking the device from making external connections to the relevant destinations.

Conclusion

The persistence of Blind Eagle and ability to adapt its tactics, even after patches were released, and the speed at which the group were able to continue using pre-established TTPs highlights that timely vulnerability management and patch application, while essential, is not a standalone defense.

Organizations must adopt security solutions that use anomaly-based detection to identify emerging and adapting threats by recognizing deviations in user or device behavior that may indicate malicious activity. Complementing this with an autonomous decision maker that can identify, connect, and contain compromise-like activity is crucial for safeguarding organizational networks against constantly evolving and sophisticated threat actors.

Credit to Charlotte Thompson (Senior Cyber Analyst), Eugene Chua (Principal Cyber Analyst) and Ryan Traill (Analyst Content Lead)

Appendices

IoCs

IoC – Type - Confidence
Microsoft-WebDAV-MiniRedir/10.0.19045 – User Agent

62[.]60[.]226[.]112 – IP – Medium Confidence

hxxp://62[.]60[.]226[.]112/file/3601_2042.exe – Payload Download – Medium Confidence

21ene.ip-ddns[.]com – Dynamic DNS Endpoint – Medium Confidence

diciembrenotasenclub[.]longmusic[.]com  - Hostname – Medium Confidence

Darktrace’s model alert coverage

Anomalous File / Suspicious HTTP Redirect
Anomalous File / EXE from Rare External Location
Anomalous File / Multiple EXE from Rare External Location
Anomalous Server Activity / Outgoing from Server
Unusual Activity / Unusual External Data to New Endpoint
Device / Anomalous Github Download
Anomalous Connection / Multiple Connections to New External TCP Port
Device / Initial Attack Chain Activity
Anomalous Server Activity / Rare External from Server
Compromise / Suspicious File and C2
Compromise / Fast Beaconing to DGA
Compromise / Large Number of Suspicious Failed Connections
Device / Large Number of Model Alert

Mitre Attack Mapping:

Tactic – Technique – Technique Name

Initial Access - T1189 – Drive-by Compromise
Initial Access - T1190 – Exploit Public-Facing Application
Initial Access ICS - T0862 – Supply Chain Compromise
Initial Access ICS - T0865 – Spearphishing Attachment
Initial Access ICS - T0817 - Drive-by Compromise
Resource Development - T1588.001 – Malware
Lateral Movement ICS - T0843 – Program Download
Command and Control - T1105 - Ingress Tool Transfer
Command and Control - T1095 – Non-Application Layer Protocol
Command and Control - T1571 – Non-Standard Port
Command and Control - T1568.002 – Domain Generation Algorithms
Command and Control ICS - T0869 – Standard Application Layer Protocol
Evasion ICS - T0849 – Masquerading
Exfiltration - T1041 – Exfiltration Over C2 Channel
Exfiltration - T1567.002 – Exfiltration to Cloud Storage

References

1)    https://research.checkpoint.com/2025/blind-eagle-and-justice-for-all/

2)    https://assets.kpmg.com/content/dam/kpmgsites/in/pdf/2025/04/kpmg-ctip-blind-eagle-01-apr-2025.pdf.coredownload.inline.pdf

3)    https://www.checkpoint.com/cyber-hub/threat-prevention/what-is-remote-access-trojan/#:~:text=They%20might%20be%20attached%20to,remote%20access%20or%20system%20administration

4)    https://msrc.microsoft.com/update-guide/vulnerability/CVE-2024-43451

5)    https://www.ionos.co.uk/digitalguide/server/know-how/webdav/

6)    https://vercara.digicert.com/resources/dynamic-dns-resolution-as-an-obfuscation-technique

7)    https://threatfox.abuse.ch/ioc/1437795

8)    https://www.checkpoint.com/cyber-hub/threat-prevention/what-is-malware/remcos-malware/

9)    https://www.virustotal.com/gui/url/b3189db6ddc578005cb6986f86e9680e7f71fe69f87f9498fa77ed7b1285e268

10) https://www.virustotal.com/gui/domain/21ene.ip-ddns.com

11) https://www.virustotal.com/gui/domain/diciembrenotasenclub.longmusic.com/community

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Charlotte Thompson
Cyber Analyst

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June 19, 2025

Customer Case Study: Leading Petrochemical Manufacturer

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Headquartered in Saudi Arabia, this industry leading petrochemical manufacturer serves customers in more than 80 countries across diverse markets throughout Europe, Africa, Latin America, the Middle East, China, and Southeast Asia.

Cyber resiliency critical to growth strategy

This leading petrochemical manufacturer’s vision is to be one of the major global players in the production and marketing of designated petrochemicals and downstream products. The company aims to significantly increase its capacity to up to a million metric tons within the next few years.

With cyber-attacks on critical infrastructure increasing 30% globally last year, cyber resiliency is essential to supporting the company’s strategic business goals of:

  • Maximizing production through efficient asset utilization
  • Maximizing sales by conducting 90% of its business outside Saudi Arabia
  • Optimizing resources and processes by integrating with UN Global Compact principles for sustainability and efficiency
  • Growing its business portfolio by engaging in joint ventures to diversify production and add value to the economy

However, the industry leader faced several challenges in its drive to fortify its cybersecurity defenses.

Visibility gaps delay response time

The company’s existing security setup provided limited visibility to the in-house security team, hindering its ability to detect anomalous network and user activity in real time. This resulted in delayed responses to potential incidents, making proactive issue resolution difficult and any remediation in the event of a successful attack costly and time-consuming.

Manual detection drains resources

Without automated detection and response capabilities, the organization’s security team had to manually monitor for suspicious activity – a time-consuming and inefficient approach that strained resources and left the organization vulnerable. This made it difficult for the team to stay current with training or acquire new skills and certifications, which are core to the ethos of both the company’s owners and the team itself.

Cyber-attacks on critical infrastructure increasing

The petrochemical manufacturer is part of a broader ecosystem of companies, making the protection of its supply chain – both upstream and downstream – critical. With several manufacturing entities and multiple locations, the customer’s internal structure is complex and challenging to secure. As cyber-attacks on critical infrastructure escalate, it needed a more comprehensive approach to safeguard its business and the wider ecosystem.

Keeping and growing skills and focus in-house

To strengthen its cybersecurity strategy, the company considered two options:

  1. Make a significant initial and ongoing investment in a Security Operations Center (SOC), which would involve skills development outside the company and substantial management overhead.
  2. Use a combination of new, automated tools and an outsourced Managed Detection and Response (MDR) service to reduce the burden on internal security specialists and allow the company to invest in upskilling its staff so they can focus on more strategic tasks.

Faced with this choice between entirely outsourcing security and augmenting the security team with new capabilities, the customer chose the second option, selecting Darktrace to automate the company’s monitoring, detection, and response. Today, the petrochemical manufacturer is using:

Extending the SOC with 24/7 expert support

To alleviate the burden on its lean security team, the company augmented its in-house capabilities with Darktrace’s Managed Detection & Response service. This support acts as an extension of its SOC, providing 24/7 monitoring, investigation, and escalation of high-priority threats. With Darktrace’s global SOC managing alert triage and autonomously containing threats, the organization’s internal team can focus on strategic initiatives. The result is a stronger security posture and increased capacity to proactively address evolving cyber risks – without expanding headcount or sacrificing visibility.

A unique approach to AI

In its search for a new security platform, the company’s Director of Information Technology said Darktrace’s autonomous response capability, coupled with Self-Learning AI-driven threat reduction, were two big reasons for selecting Darktrace over competing products and services.

AI was a huge factor – no one else was doing what Darktrace was doing with [AI].”

Demonstrated visibility

Before Darktrace, the customer had no visibility into the network activity to and from remote worker devices. Some employees need the ability to connect to its networks at any time and from any location, including the Director of Information Technology. The trial deployment of Darktrace / ENDPOINT was a success and gave the team peace of mind that, no matter the location or device, high-value remote workers were protected by Darktrace.

Modular architecture  

Darktrace's modular architecture allowed the company to deploy security controls across its complex, multi-entity environment. The company’s different locations run on segregated networks but are still interconnected and need to be protected. Darktrace / NETWORK provides a unified view and coordinated security response across the organization’s entire network infrastructure, including endpoint devices.

Results

The petrochemical manufacturer is using Darktrace across all of its locations and has achieved total visibility across network and user activity. “Darktrace is increasing in value every day,” said the Director of Information Technology.

I don’t have a big team, and Darktrace makes our lives very, very easy, not least the automation of some of the tasks that require constant manual review.”

Time savings frees analysts to focus on proactive security

Darktrace / NETWORK provides continuous, AI-driven monitoring and analysis of the company’s network activity, user behavior, and threat patterns, establishing a baseline of what normal activity looks like, and then alerting analysts to any deviations from normal traffic, activity, and behaviors. Darktrace’s autonomous response capabilities speed up response to detected threats, meaning intervention from the security team is required for fewer incidents and alerts.

In October 2024 alone, Darktrace Cyber AI Analyst saved the team 810 investigation hours, and autonomously responded to 180 anomalous behaviors that were uncovered during the investigations. With Darktrace managing the majority of threat detection and response efforts, the security team has been able to change its day-to-day activity from manual review of traffic and alerts and belated response to activity, to proactively fortifying its detection and response posture and upskilling to meet evolving requirements.  

Layered email protection reduces phishing threats

The company’s email infrastructure posed a challenge due to petrochemical industry regulations requiring on-premises email servers, with some security delivered via Microsoft Azure. By integrating Darktrace / EMAIL into the Azure stack, the organization has reduced the volume of phishing emails its users receive by 5%.

“Now we have one more layer of security related to email – every email goes through two filters. If something is not being caught or traced by Azure, it is being detected by Darktrace,” said the Director of Information Technology. “As a result, we’re now seeing only about 15% to 20% of the phishing emails we used to receive before implementing Darktrace.”

Preparing for a secure future

The time saved using Darktrace has helped the security team take proactive steps, including preparing for new cyber resilience regulations for Saudi Arabia’s Critical National Infrastructure, as mandated by the National Cybersecurity Authority (NCA).

“The team now has ample time to prepare policies and procedures that meet the new NCA regulations and, in some cases, enhance the requirements of the new law,” said the Director of Information Technology. “All of this is possible because they don’t need to keep watch; Darktrace takes on so much of that task for them.”

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