Beth Shea is Chief Customer Officer (CCO) of Darktrace, a leader in behavioral security, enabling nearly 10,000 organizations worldwide to secure what AI can do. With its Adaptive AI, Darktrace continuously learns the unique behavior of each organization to protect AI, people, and infrastructure across the modern enterprise.

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Beth joined Darktrace in 2026 to lead the company's global post-sales organization and customer strategy. As CCO, she oversees Customer Support, Technical Success, Professional Services, the Analyst Organization, Digital Customer Success, and Success Architecture. She is responsible for unifying the customer journey, accelerating customer time-to-value, and scaling customer success through AI-powered innovation, automation, and digital engagement.

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Beth brings more than 30 years of experience leading global customer organizations across high-growth technology companies. Prior to joining Darktrace, she served as Chief Customer Officer at Snyk, where she led the global customer organization and drove operational excellence, AI-enabled innovation, and a more connected end-to-end customer experience. Prior to Snyk, Beth was Chief Customer Officer at Puppet, where she led all customer-facing teams as well as Revenue Operations. She has also held executive leadership roles at Veeam, VMware, and other high-growth technology companies.

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Beth holds a dual degree in Economics and Computer Applications from the University of Notre Dame.