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March 19, 2025

Global Technology Provider Transforms Email Threat Detection with Darktrace

To strengthen its distributed and complex operations, this global technology leader implemented Darktrace / EMAIL to monitor, detect, and mitigate potential email threats. Read the blog to discover their results.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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19
Mar 2025

At a glance

  • Within just one month of using Darktrace / EMAIL, the volume of suspicious emails requiring analyst attention dropped by 75%, saving analysts 45 hours per month on analysis and investigation.
  • By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on developing new capabilities and tackling more complex, rewarding projects.
  • Darktrace recently detected and blocked a highly sophisticated and personalized phishing email that spoofed a Microsoft SharePoint and Teams website and used advanced engineering to impersonate the school of an employee’s family member.
  • The transition from the incumbent solution to Darktrace / EMAIL was seamless and undetectable to the company’s vast of customers and partners, reinforcing the security organization’s role as a business enabler—protecting the company and reducing risk without adding friction.

Securing a complex, distributed business without disruption

The company remains at the forefront of technological innovation and transformation; however, its success and ambitions come with the challenges of managing a distributed global business—balancing digital advancements, existing technology investments, and evolving compliance requirements.

Optimizing a complex tech stack for scalable growth

The organization operates a diverse technology stack spanning Windows, Mac, Linux, and multiple cloud environments, creating a complex and challenging IT landscape. The company’s Chief Information Security Officer (CISO) emphasizes the need for efficiency and agility. “Our goal is to scale and deliver new capabilities without increasing headcount, ensuring that costs remain proportionate to growth.”

Balancing security, governance, and business agility

Committed to responsible practices, this industry leader prioritizes secure and trustworthy technology for its customers who rely on its solutions. “Balancing business agility with governance is a constant challenge," said the CISO. "There’s always a natural push and pull, which I believe is healthy—but achieving the right balance is delicate.”

Protecting critical workflows without impacting productivity

For the organization, email is much more than just a communication tool. “Email plays a critical role in our engineering workflows and is fundamental to how we build our products.” Because of this, the company is extremely cautious about implementing any solution that could introduce friction or disrupt productivity. “There is zero tolerance for disruption, which is why we take a deliberate and methodical approach when evaluating, selecting, and deploying our tools and solutions,” he said.  

More than a vendor: A security partner invested in success

To ensure an optimal security infrastructure, the enterprise security team regularly evaluates market technologies to their existing solutions. With the rapidly evolving threat landscape, the CISO said they “wanted to validate whether we still had best-in-class protection and the right controls in place to secure our organization. It was about assessing whether we could do better in our ongoing effort to fine-tuning our approach to achieve the best possible outcome.”

The team evaluated 15 different email security vendors based on the following criteria:

  1. Efficacy to detect threats
  2. Ability to integrate with existing tooling
  3. Ease of use
  4. A vendor’s approach to partnership  

They initially narrowed the list to five vendors, conducting demo sessions for deeper evaluations before selecting three finalists for a proof of value (POV). We analyzed actual malicious emails with each vendor to assess the accuracy of their detections, allowing for an objective comparison,” said the CISO. Through this rigorous process, the Darktrace / EMAIL security solution emerged as the best fit for their business. “Darktrace’s product performed well and showed a genuine commitment to partnering with us in the long-term to ensure our success.”

The team objectively understood where there were gaps across the different vendors, where they were strong, and where they could use improvement. “Based on the analysis, we knew that Darktrace / EMAIL could deliver as the data supported it, in our specific use cases.  

Partnership, integrity and respect

Throughout the evaluation process, the importance of partnership and mutual respect remained an essential factor to the CISO. “I wanted a company we could develop a long-term strategic partnership with, one that could extend far deeper than just email.” A key factor in choosing Darktrace was the commitment and engagement of its team at every level of the organization. “Darktrace showed integrity, patience and a genuine investment in building a strong relationship with my team.  That's why we're here today.”

“Together, we've delivered some fantastic outcomes”

For the organization, Darktrace / EMAIL has played a crucial role in reducing risk, empowering analysts, and enabling a lean, effective security strategy. “Together, we've delivered some fantastic outcomes,” said the CISO.  

Reducing risk. Empowering analysts

“Within that first month, we saw a 75% drop in suspicious emails that that required manual review, which reduced the time my team spent analyzing and investigating by 45 hours per month,” said the CISO. The security team values Darktrace / EMAIL not only for its ease of use but also for the time it frees up for more meaningful work. “Giving my team the opportunity to tackle complex challenges they enjoy and find more stimulating is important to me.” As they continue to fine-tune and optimize balance levels within Darktrace / EMAIL, he expects even greater efficiency gains in the coming months.

Maximizing protection while staying lean

It’s important for the security group to be proportionate with their spending, said the CISO. “It's all about what is enough security to enable the business. And that means, as our organization grows, it's important that we are as lean and as efficient as possible to deliver the best outcomes for the business.”  Embracing an AI-powered automated approach is an essential component to achieving that goal. By offloading most manual, repetitive tasks to Darktrace / EMAIL, the company’s skilled security analysts can focus on more strategic and proactive initiatives that enable the business.  

Protecting employees from advanced social engineering threats

Recently, Darktrace detected a malicious email targeting an employee, disguised as a spoofed Microsoft SharePoint and Teams website. What made this attack particularly sophisticated was its personalization — it impersonated the school where the employee’s family member attended. Unlike mass malicious emails sent to thousands of people, this was a highly targeted attack, leveraging advanced social engineering tactics to exploit connections within the education system and between family members.  

Protecting without disrupting

A seamless migration is often overlooked but is critical to success for any organization, said the CISO. With a wide ecosystem of partners, email is a highly visible, business-critical function for the organization — "any friction or downtime would have an immediate impact and could throttle the entire business,” he said. However, the transition from their previous solution to Darktrace / EMAIL was exceptionally smooth. “No one realized we changed providers because there was no disruption — no incidents at all. I cannot emphasize just how important that is when I'm trying to position our security organization as an enabling function for the business that protects and reduces risk without adding friction.”

A security partnership for the future

“To survive as a business over the next few years, adopting AI is no longer optional—it’s essential,” said the CISO. However, with the cybersecurity market becoming increasingly saturated, selecting the right solutions and vendors can be overwhelming. He stresses the importance of choosing strategic partners who not only deliver the outcomes you need, but also deeply understand your organization’s unique environment. “You’re only as strong as your partners. Technology innovation and the cybersecurity market are always changing.  At some point every solution will face a challenge—it’s inevitable. The differentiator will be how people respond when that happens.”  

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
The Darktrace Community

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August 12, 2025

ISO/IEC 42001: 2023: A milestone in AI standards at Darktrace  

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Darktrace announces ISO/IEC 42001 accreditation

Darktrace is thrilled to announce that we are one of the first cybersecurity companies to achieve ISO/IEC 42001 accreditation for the responsible management of AI systems. This isn’t just a milestone for us, it’s a sign of where the AI industry is headed. ISO/IEC 42001 is quickly emerging as the global benchmark for separating vendors who truly innovate with AI from those who simply market it.

For customers, it’s more than a badge, it’s assurance that a vendor’s AI is built responsibly, governed with rigor, and backed by the expertise of real AI teams, keeping your data secure while driving meaningful innovation.

This is a critical milestone for Darktrace as we continue to strengthen our offering, mature our governance and compliance frameworks for AI management, expand our research and development capabilities, and further our commitment to the development of responsible AI.  

It cements our commitment to providing secure, trustworthy and proactive cybersecurity solutions that our customers can rely on and complements our existing compliance framework, consisting of certifications for:

  • ISO/IEC 27001:2022 – Information Security Management System
  • ISO/IEC 27018:2019 – Protection of Personally Identifiable Information in Public Cloud Environments
  • Cyber Essentials – A UK Government-backed certification scheme for cybersecurity baselines

What is ISO/IEC 42001:2023?

In response to the unique challenges that AI poses, the International Organization for Standardization (ISO) introduced the ISO/IEC 42001:2023 framework in December 2023 to help organizations providing or utilizing AI-based products or services to demonstrate responsible development and use of AI systems. To achieve the accreditation, organizations are required to establish, implement, maintain, and continually improve their Artificial Intelligence Management System (AIMS).

ISO/IEC 42001:2023 is the first of its kind, providing valuable guidance for this rapidly changing field of technology. It addresses the unique ethical and technical challenges AI poses by setting out a structured way to manage risks such as transparency, accuracy and misuse without losing opportunities. By design, it balances the benefits of innovation against the necessity of a proper governance structure.

Being certified means the organization has met the requirements of the ISO/IEC 42001 standard, is conforming to all applicable regulatory and legislative requirements, and has implemented thorough processes to address AI risks and opportunities.

What is the  ISO/IEC 42001:2023 accreditation process?

Darktrace partnered with BSI over an 11-month period to undertake the accreditation. The process involved developing and implementing a comprehensive AI management system that builds on our existing certified frameworks, addresses the risks and opportunities of using and developing cutting-edge AI systems, underpins our AI objectives and policies, and meets our regulatory and legal compliance requirements.

The AI Management System, which takes in our people, processes, and products, was extensively audited by BSI against the requirements of the standard, covering all aspects spanning the design of our AI, use of AI within the organization, and our competencies, resources and HR processes. It is an in-depth process that we’re thrilled to have undertaken, making us one of the first in our industry to achieve certification for a globally recognized AI system.

The scope of Darktrace’s certification is particularly wide due to our unique Self-Learning approach to AI for cybersecurity, which uses multi-layered AI systems consisting of varied AI techniques to address distinct cybersecurity tasks. The certification encompasses production and provision of AI systems based on anomaly detection, clustering, classifiers, regressors, neural networks, proprietary and third-party large language models for proactive, detection, response and recovery cybersecurity applications. Darktrace additionally elected to adopt all Annex A controls present in the ISO/IEC 42001 standard.

What are the benefits of an AI Management System?

While AI is not a new or novel concept, the AI industry has accelerated at an unprecedented rate in the past few years, increasing operational efficiency, driving innovation, and automating cumbersome processes in the workplace.

At the same time, the data privacy, security and bias risks created by rapid innovation in AI have been well documented.

Thus, an AI Management System enables organizations to confidently establish and adhere to governance in a way that conforms to best practice, promotes adherence, and is in line with current and emerging regulatory standards.

Not only is this vital in a unique and rapidly evolving field like AI, it additionally helps organization’s balance the drive for innovation with the risks the technology can present, helping to get the best out of their AI development and usage.

What are the key components of ISO/IEC 42001?

The Standard puts an emphasis on responsible AI development and use, requiring organizations to:

  • Establish and implement an AI Management System
  • Commit to the responsible development of AI against established, measurable objectives
  • Have in place a process to manage, monitor and adapt to risks in an effective manner
  • Commit to continuous improvement of their AI Management System

The AI Standard is similar in composition to other ISO standards, such as ISO/IEC 27001:2022, which many organizations may already be familiar with. Further information as to the structure of ISO/IEC 42001 can be found in Annex A.

What it means for Darktrace’s customers

Our certification against ISO/IEC 42001 demonstrates Darktrace’s commitment to delivering industry-leading Self-Learning AI in the name of cybersecurity resilience. Our stakeholders, customers and partners can be confident that Darktrace is responsibly, ethically and securely developing its AI systems, and is managing the use of AI in our day-to-day operations in a compliant, secure and ethical manner. It means:

  • You can trust our AI: We can demonstrate our AI is developed responsibly, in a transparent manner and in accordance with ethical rules. For more information and to learn about Darktrace's responsible AI in cybersecurity approach, please see here.
  • Our products are backed by innovation and integrity: Darktrace drives cutting edge AI innovation with ethical governance and customer trust at its core.
  • You are partnering with an organization which stays ahead of regulatory changes: In an evolving AI landscape, partnering with Darktrace helps you to stay prepared for emerging compliance and regulatory demands in your supply chain.

Achieving ISO/IEC 42001:2023 certification is not just a checkpoint for us. It represents our unwavering commitment to setting a higher standard for AI in cybersecurity. It reaffirms our leadership in building and implementing responsible AI and underscores our mission to continuously innovate and lead the way in the industry.

Why ISO/IEC 42001 matters for every AI vendor you trust

In a market where “AI” can mean anything from a true, production-grade system to a thin marketing layer, ISO/IEC 42001 acts as a critical differentiator. Vendors who have earned this certification aren’t just claiming they build responsible AI, they’ve proven it through an independent, rigorous audit of how they design, deploy, and manage their systems.

For you as a customer, that means:

You know their AI is real: Certified vendors have dedicated, skilled AI teams building and maintaining systems that meet measurable standards, not just repackaging off-the-shelf tools with an “AI” label.

Your data is safeguarded: Compliance with ISO/IEC 42001 includes stringent governance over data use, bias, transparency, and risk management.

You’re partnering with innovators: The certification process encourages continuous improvement, meaning your vendor is actively advancing AI capabilities while keeping ethics and security in focus.

In short, ISO/IEC 42001 is quickly becoming the global badge of credible AI development. If your vendor can’t show it, it’s worth asking how they manage AI risk, whether their governance is mature enough, and how they ensure innovation doesn’t outpace accountability.

Annex A: The Structure of ISO/IEC 42001

ISO/IEC 42001 has requirements for which seven adherence is required for an organization seeking to obtain or maintain its certification:

  • Context of the organization – organizations need to demonstrate an understanding of the internal and external factors influencing the organization’s AI Management System.
  • Leadership – senior leadership teams need to be committed to implementing AI governance within their organizations, providing direction and support across all aspects AI Management System lifecycle.
  • Planning – organizations need to put meaningful and manageable processes in place to identify risks and opportunities related to the AI Management System to achieve responsible AI objectives and mitigate identified risks.
  • Support – demonstrating a commitment to provisioning of adequate resources, information, competencies, awareness and communication for the AI Management System is a must to ensure that proper oversight and management of the system and its risks can be achieved.
  • Operation – establishing processes necessary to support the organization’s AI system development and usage, in conformance with the organization’s AI policy, objectives and requirements of the standard. Correcting the course of any deviations within good time is paramount.
  • Performance evaluation – the organization must be able to demonstrate that it has the capability and willingness to regularly monitor and evaluate the performance of the AI Management System effectively, including actioning any corrections and introducing new processes where relevant.
  • Improvement – relying on an existing process will not be sufficient to ensure compliance with the AI Standard. Organizations must commit to monitoring of existing systems and processes to ensure that the AI Management System is continually enhanced and improved.

To assist organizations in seeking the above, four annexes are included within the AI Standard’s rubric, which outline the objectives and measures an organization may wish to implement to address risks related to the design and operation of their AI Management System through the introduction of normative controls. Whilst they are not prescriptive, Darktrace has implemented the requirements of these Annexes to enable it to appropriately demonstrate the effectiveness of its AI Management System. We have placed a heavy emphasis on Annex A which contains these normative controls which we, and other organizations seeking to achieve certification, can align with to address the objectives and measures, such as:

  • Enforcement of policies related to AI.
  • Setting responsibilities within the organization, and expectation of roles and responsibilities.
  • Creating processes and guidelines for escalating and handling AI concerns.
  • Making resources for AI systems available to users.
  • Assessing impacts of AI systems internally and externally.
  • Implementing processes across the entire AI system life cycle.
  • Understanding treatment of Data for AI systems.
  • Defining what information is, and should be available, for AI systems.
  • Considering and defining use cases for the AI systems.
  • Considering the impact of the AI System on third-party and customer relationships.

The remaining annexes provide guidance on implementing Annex A’s controls, objectives and primary risk sources of AI implementation, and considering how the AI Management System can be used across domains or sectors responsibly.

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About the author
William Booth
Director of Cybersecurity Compliance

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Cloud

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August 12, 2025

Minimizing Permissions for Cloud Forensics: A Practical Guide to Tightening Access in the Cloud

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Most cloud environments are over-permissioned and under-prepared for incident response.

Security teams need access to logs, snapshots, and configuration data to understand how an attack unfolded, but giving blanket access opens the door to insider threats, misconfigurations, and lateral movement.

So, how do you enable forensics without compromising your security posture?

The dilemma: balancing access and security

There is a tension between two crucial aspects of cloud security that create a challenge for cloud forensics.

One aspect is the need for Security Operations Center (SOC) and Incident Response (IR) teams to access comprehensive data for investigating and resolving security incidents.

The other conflicting aspect is the principle of least privilege and minimal manual access advocated by cloud security best practices.

This conflict is particularly pronounced in modern cloud environments, where traditional physical access controls no longer apply, and infrastructure-as-code and containerization have transformed the landscape.

There are several common but less-than-ideal approaches to this challenge:

  • Accepting limited data access, potentially leaving incidents unresolved
  • Granting root-level access during major incidents, risking further compromise

Relying on cloud or DevOps teams to retrieve data, causing delays and potential miscommunication

[related-resource]

Challenges in container forensics

Containers present unique challenges for forensic investigations due to their ephemeral and dynamic nature. The orchestration and management of containers, whether on private clusters or using services like AWS Elastic Kubernetes Service (EKS), introduce complexities in capturing and analyzing forensic data.

To effectively investigate containers, it's often necessary to acquire the underlying volume of a node or perform memory captures. However, these actions require specific Identity and Access Management (IAM) and network access to the node, as well as familiarity with the container environment, which may not always be straightforward.

An alternative method of collection in containerized environments is to utilize automated tools to collect this evidence. Since they can detect malicious activity and collect relevant data without needing human input, they can act immediately, securing evidence that might be lost by the time a human analyst is available to collect it manually.

Additionally, automation can help significantly with access and permissions. Instead of analysts needing the correct permissions for the account, service, and node, as well as deep knowledge of the container service itself, for any container from which they wish to collect logs. They can instead collect them, and have them all presented in one place, at the click of a button.

A better approach: practical strategies for cloud forensics

It's crucial to implement strategies that strike a balance between necessary access and stringent security controls.

Here are several key approaches:

1. Dedicated cloud forensics accounts

Establishing a separate cloud account or subscription specifically for forensic activities is foundational. This approach isolates forensic activities from regular operations, preventing potential contamination from compromised environments. Dedicated accounts also enable tighter control over access policies, ensuring that forensic operations do not inadvertently expose sensitive data to unauthorized users.

A separate account allows for:

  • Isolation: The forensic investigation environment is isolated from potentially compromised environments, reducing the risk of cross-contamination.
  • Tighter access controls: Policies and controls can be more strictly enforced in a dedicated account, reducing the likelihood of unauthorized access.
  • Simplified governance: A clear and simplified chain of custody for digital evidence is easier to maintain, ensuring that forensic activities meet legal and regulatory requirements.

For more specifics:

2. Cross-account roles with least privilege

Using cross-account IAM roles, the forensics account can access other accounts, but only with permissions that are strictly necessary for the investigation. This ensures that the principle of least privilege is upheld, reducing the risk of unauthorized access or data exposure during the forensic process.

3. Temporary credentials for just-in-time access

Leveraging temporary credentials, such as AWS STS tokens, allows for just-in-time access during an investigation. These credentials are short-lived and scoped to specific resources, ensuring that access is granted only when absolutely necessary and is automatically revoked after the investigation is completed. This reduces the window of opportunity for potential attackers to exploit elevated permissions.

For AWS, you can use commands such as:

aws sts get-session-token --duration-seconds 43200

aws sts assume-role --role-arn role-to-assume --role-session-name "sts-session-1" --duration-seconds 43200

For Azure, you can use commands such as:

az ad app credential reset --id <appId> --password <sp_password> --end-date 2024-01-01

For more details for Google Cloud environments, see “Create short-lived credentials for a service account” and the request.time parameter.

4. Tag-based access control

Pre-deploying access control based on resource tags is another effective strategy. By tagging resources with identifiers like "Forensics," access can be dynamically granted only to those resources that are relevant to the investigation. This targeted approach minimizes the risk of overexposure and ensures that forensic teams can quickly and efficiently access the data they need.

For example, in AWS:

Condition: StringLike: aws:ResourceTag/Name: ForensicsEnabled

Condition: StringLike: ssm:resourceTag/SSMEnabled: True

For example, in Azure:

"Condition": "StringLike(Resource[Microsoft.Resources/tags.example_key], '*')"

For example, in Google Cloud:

expression: > resource.matchTag('tagKeys/ForensicsEnabled', '*')

Tighten access, enhance security

The shift to cloud environments demands a rethinking of how we approach forensic investigations. By implementing strategies like dedicated cloud forensic accounts, cross-account roles, temporary credentials, and tag-based access control, organizations can strike the right balance between access and security. These practices not only enhance the effectiveness of forensic investigations but also ensure that access is tightly controlled, reducing the risk of exacerbating an incident or compromising the investigation.

Find the right tools for your cloud security

Darktrace delivers a proactive approach to cyber resilience in a single cybersecurity platform, including cloud coverage.

Darktrace’s cloud offerings have been bolstered with the acquisition of Cado Security Ltd., which enables security teams to gain immediate access to forensic-level data in multi-cloud, container, serverless, SaaS, and on-premises environments.

In addition to having these forensics capabilities, Darktrace / CLOUD is a real-time Cloud Detection and Response (CDR) solution built with advanced AI to make cloud security accessible to all security teams and SOCs. By using multiple machine learning techniques, Darktrace brings unprecedented visibility, threat detection, investigation, and incident response to hybrid and multi-cloud environments.

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About the author
Calum Hall
Technical Content Researcher
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