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May 14, 2019

[Part 1] 10 Cyber Hygiene Issues Leading to a Security Breach

Spotting cyber hygiene issues caused by a lapse of attention requires AI tools that alert critical changes to network activity. Read part one here!
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Max Heinemeyer
Global Field CISO
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14
May 2019

For as long as people have sought to protect their assets from intrusion, they have safeguarded those assets behind ever more formidable walls, from castle walls made of stone to firewalls comprised of code. Yet no matter how impenetrable such fortifications appear, motivated attackers will inevitably find a way to bypass them. Build a 50-foot fence, and the enemy will bring a 50-foot ladder. Install state-of-the-art endpoint security on every employee’s computer, and cyber-criminals will infiltrate via the smart refrigerator in the office kitchen.

Needless to say, reinforcing the perimeter is still a good idea. Just as a castle in ruins makes a poor home for a king, so too do weak endpoint defenses put intellectual property and sensitive data at risk. The reality, however, is that digital environments are exponentially more difficult to wall off than physical ones, given the sheer number of applications and users that can compromise an entire network with just a single vulnerability or oversight. Improving a company’s cyber hygiene is therefore a continual responsibility, the nature of which perpetually changes as the business evolves.

Because even flawless cyber hygiene isn’t guaranteed to keep external attackers — let alone malicious insiders — from breaching the perimeter, leading companies and governments have turned to cyber AI technologies. Cyber AI works by learning the particular behaviors of a network and its users, allowing it to pick up on the subtly anomalous activity associated with an already infected device. Such technologies have shined a light on ten of the most commonly exploited cyber hygiene issues, five of which are examined below. And whereas there is no silver bullet when it comes to securing the enterprise online, patching these holes in the perimeter is nevertheless a critical first step.

Issue #1: Using SMBv1 — for anything

Server Message Block (SMB) is a very common application layer protocol that provides shared access to files, printers, and serial ports to devices in a network. The latest version, SMBv3, was developed with security in mind, whereas the original version, SMBv1, is more than three decades old and — in Microsoft’s own words — “was designed for a world that no longer exists[;] a world without malicious actors.” As a result, Microsoft has long implored users to stop using it in the strongest possible terms.

However, many of these users still have not disabled the protocol on operating systems older than Windows 8.1 and Windows Server 2012 R2, which do not allow SMB1 to be removed. The 2017 WannaCry ransomware attack abused the famous exploit EternalBlue in SMBv1 to infect Windows machines and move laterally in Windows environments, precipitating billions of dollars in global losses. Furthermore, SMBv1 allows NTLM logins using the anonymous credential by default, while successful anonymous logins can allow attackers to enumerate the target device for more information.

In light of the serious security risks that SMBv1 introduces, Darktrace flags its usage as threatening with the following models:

  • Anomalous Connection / Unusual SMB Version 1 Connectivity
  • Compliance / SMB Version 1 Usage

Issue #2: SMB services exposed to the internet

As mentioned above, SMB allows devices in a network to communicate with one another for a variety of purposes — functionalities that render it a complex protocol with many known vulnerabilities. Users are consequently highly discouraged from allowing connections from the internet to internal devices via any version of SMB — not just SMBv1.

Darktrace detected this poor hygiene practice in early 2019, when it observed the use of SMB from external IP addresses connecting to an internal device. The device happened to be a Domain Controller (DC), a server which manages network security and is responsible for user authentication. Due to the critical network function performed by this server, it is a high value target for cyber-criminals, meaning that any external connections should be limited to only essential administrative activity. In this incident, the external device was seen accessing the DC via SMBv1 and performing anonymous login. Fortunately, Darktrace AI detected the potential compromise with the model Compliance / External Windows Communications.

Issue #3: RDP services exposed to the internet

Microsoft’s proprietary Remote Desktop Protocol (RDP) provides a remote connection to a network-connected computer, affording users significant control over another device and its resources. Such extensive capabilities represent the holy grail for attackers, whether they seek to gain an initial foothold in the network, access restricted content, or directly drop malware on the controlled computer. Exposing devices with RDP services to the internet therefore creates a significant vulnerability in the network perimeter, as passwords and user credentials are liable to be brute-forced by those with malign intent.

Last month, Darktrace’s cyber AI detected a large number of incoming connections over the RDP protocol to a customer’s internet-facing device — possible indicators of a brute-force attack. While this activity might have been benign under different circumstances, the AI’s understanding of ‘self’ versus ‘not self’ for the particular device in question enabled it to flag the connections as anomalous, since they breached its Compliance / Incoming RDP from Rare Endpoints model.

By investigating further with Darktrace’s device tracking capability, we can see that the computer also breached several other AI models, including Compliance / Crypto Currency Mining Activity, Compliance / Outbound RDP, and Compromise / Beaconing Activity to External Rare. These breaches suggest that the attackers might have sought to use the computer to plant crypto-mining modules on other network-connected devices.

Models that the device breached within three days

Issue #4: Data uploads to unapproved cloud services

No innovation has antiquated the perimeter-only approach to cyber security more than cloud computing, since cloud and hybrid infrastructures have nebulous borders at best. Nevertheless, there are a number of bad cyber hygiene habits that make bypassing perimeter defenses much easier, including employees who upload data to close storage providers that are not on an organization’s approved list. Whether done maliciously or inadvertently, this decision prevents organizations from gaining any visibility over that data being transferred across the globe.

Darktrace cyber AI detects such unauthorized data movements with the following models:

  • Anomalous Connection / Data Sent To New External Device
  • Unusual Activity / Unusual External Data Transfer

Issue #5: Weak password usage and storage

Among the most common and most avoidable cyber-attacks are those that exploit systems with weak passwords, which can be breached by brute-force or dictionary attacks. Yet stronger, more complex passwords introduce a separate problem: because they are harder to be remember, users tend to store these passwords in sometimes unsafe locations. Whereas passwords housed in encrypted mediums such as password managers are relatively secure, many users instead save them in cleartext. Several modern strains of malware possess the ability to comb through the network in search of possible files which contains passwords, rendering this a critical vulnerability.

Darktrace has a set of models to spot such attempts at password guessing:

  • Device / SMB Session Bruteforce
  • Unusual Activity / Large Volume of Kerberos Failures
  • User / Kerberos Password Bruteforce
  • SaaS / Login Bruteforce Attempt

Darktrace also has a set of models that flag anomalous password storage or access:

  • Compliance / Sensitive Terms in Unusual SMB Connection
  • Compliance / Possible Unencrypted Password Storage
  • SaaS / Unusual SaaS Sensitive File Access

Read the second part: Part two — The perils of convenience

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Max Heinemeyer
Global Field CISO

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May 26, 2026

Journey of a Threat: How Multi-Layered AI Works in Darktrace / EMAIL

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Darktrace / EMAIL is an implementation of the Darktrace methodology – a multi-layered AI system built into a single product. As with other Darktrace products, Darktrace / EMAIL learns the expected behaviours of an organization and its employees to identify novel threats and anomalous activity.

The diagram below represents the architecture of Darktrace / EMAIL’s multi-layered AI: a structured visualization of how intelligence is built, step by step, from raw data to actionable insight. Each layer plays a distinct role, feeding into the next: collecting data, understanding behaviour, analysing intent, making decisions, and presenting clear outcomes.

It all starts with an email

In this blog, we’ll follow a malicious email as it passes through the Darktrace / EMAIL system, showing exactly what happens as it travels through each layer of the pyramid, from basic data extraction to AI-powered metric creation, and finally deciding on any autonomous actions.

Let’s take this example email. As an end-user, you can see that this is an obvious extortion attempt where an adversary is threatening legal action if money isn’t paid within 24 hours, but how does Darktrace figure that out?

Part 1: Data Gathering

Processing of an email begins on point-of-transit for all inbound, outbound, or lateral emails. The first step is to extract information directly. This includes taking information from the headers (such as sending and receiving addresses, sender IP address, routing, and authentication protocols), as well as extraction of raw HTML and CSS data from the email itself.

This directly extracted information only allows for immediate surface level analysis, such as identifying signature-based attacks (known malicious addresses / domains), but is insufficient for identifying novel threats, complex attacks, or potential email or vendor compromise. This is where Darktrace’s AI analysis shines.

In this example, the SPF, DKIM, and DMARC authentication all passed successfully, showing that even malicious emails can still bypass these signature-based checks. Even with this success, Darktrace will continue to analyse the email.

Diving deeper into the technical information, we can see further information extracted from the headers, including aggregations from the header information, historical calculations such as the frequency and volume of emails to and from a particular domain, and much more.

Part 2: Social Graphing

Social Graphing involves the analysis of sending and receiving behaviours of different mailboxes to create peer-groups. Mailboxes who often send and receive to and from the same mailboxes, or exhibit other correlated behaviours, will be clustered together using a collection of unsupervised AI clustering systems. These groups may represent uses in the same teams who perform similar activity, groups of external facing mailboxes which often receive unsolicited emails, or groups of VIP users (such as C-suite or executives).

Social graphing is an essential component of Darktrace’s pattern of life analysis. This clustering allows Darktrace to understand the responsibilities of individuals – for example, behaviours which are anomalous for one group of users may be completely expected of another group.

In our example, the email was sent to 3 different users within the organization. As part of the social graphing, an “Association Anomaly” is calculated which indicates the likelihood that these users would receive emails from this user or domain, based on historical patterns.

Part 3: Metric Calculation

Metrics are calculated for every email, representing more complex characteristics of an email which can’t be directly extracted. Darktrace / EMAIL features over 1000 unique metrics, calculated both algorithmically and using an ensemble of AI systems.

Algorithmically calculated (non-AI) metrics include further historical calculations, and counts of features such as code blocks, and hidden text, to name a few.

AI-driven metrics include Inducement Classification which uses Natural Language Processing to identify potential phishing, solicitation, or extortion attempts; Named Entity Recognition to identify PII and other sensitive data within an email to support Data Loss Prevention; and many more.

We can follow our example email through this process and view the outcome of these metric calculations. Looking at the language metrics for this email, we can see that our email has reported a high extortion inducement, along with identification of banking information and language indicating urgency.

Part 4: Evaluation and Combination Engine (models)

Once all metrics have been calculated for an email, it gets sent to an evaluation and combination engine where the metrics are compared against blocks of logic to determine if an email contains a threat. One key model which alerted for this example message was a model to tag and block extortion attempts.

Since our example email has a high inducement score for extortion, along the presence of a bitcoin wallet address in the message, this model alerts. When a model in the engine is activated, actions are taken – in this case adding a tag to the email to flag it as extortion in the console and hold the email to prevent it from reaching the end-user mailbox.

Part 5: Meta-Modelling and Actions

Once the models have been run, the actions are taken against the email. If the email hasn’t been blocked or held, this is the point where it will reach the end-user's mailbox.

In the Darktrace / EMAIL UI, all actions models which alerted for an email and actions taken as a result can be seen. At the top of this page, you can see the alert indicating an extortion attempt along with the action to hold the message.

Alongside this, a meta-classifier is used to calculate an overall anomaly score for each email, based on how much the email differs from the pattern of life for the user. The score of the email is boosted by any actions that have taken place.

Part 6: Campaign Clustering

All emails are passed through the Darktrace / EMAIL campaign clustering system. This system creates clusters based on related features within the emails to identify groups of emails with the same sender or intent.

In our case, the email was identified as part of a campaign, alongside other emails which were also identified as extortion attempts against a small group of recipients.

Email campaigns may have additional actions applied to them if the campaign is deemed malicious, and in this case, you can see that the autonomous response was to hold all emails in the campaign. This means that if an email manages to avoid being blocked in the evaluation and combination engine but gets identified as part of the campaign, the hold action will be applied to it retroactively.

Part 7: Cyber AI Analyst

Darktrace’s Cyber AI Analyst presents key information and anomaly indicators for each email, such as further information about authentication, specific metrics, or other identified anomalies and mismatches.

Cyber AI Analyst can also utilize data from Darktrace / EMAIL to enhance its investigation of incidents from other Darktrace products, correlating relevant information to build a fuller picture. More information about the Cyber AI Analyst is available in the Darktrace AI Arsenal.

Part 8: Data Presentation (UI)

Once all processing has taken place against the email, it is presented in the Darktrace / EMAIL UI. Here, members of the SOC team can investigate incidents and anomalies, interact with malicious emails to see why they were blocked, and much more.

Our email stands out here with its 100 anomaly score. Every email which passes through a Darktrace / EMAIL will undergo the same thorough and rigorous analysis to identify potential risks, apply autonomous actions where required, and will ultimately be assigned a score to be displayed here. By providing a single overall score in the UI, rather than presenting emails in full, Darktrace / EMAIL allows SOC teams to more easily identify which emails are most important to investigate, increasing efficiency and reducing alert fatigue.

Take the next step

Many email security tools on the market that claim to be AI-driven are in fact bolting AI onto attack-centric approaches, which rely on automating the identification of known threats. These approaches struggle, and will continue to struggle, with adapting to novel, AI-generated threats.

By analyzing every email within its deeply integrated, multi-layered AI system, Darktrace / EMAIL is able to identify the subtle threats that others miss. This depth not only improves detection accuracy, but enables confident, autonomous action, giving security teams clearer insight into AI outcomes and greater control while supporting users.

For a full deep dive into each stage of the AI system, check out the white paper: A Guide to the Multi-Layered AI in Darktrace / EMAIL

Learn more about securing AI in your enterprise.

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Jamie Bali
Technical Author (AI) Developer

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May 26, 2026

Darktrace named a Leader in the 2026 Gartner® Magic Quadrant™ for Network Detection and Response (NDR) For the Second Consecutive Year

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Continued recognition in NDR  

Darktrace has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Network Detection and Response (NDR), marking the second consecutive year in the Leaders quadrant.

We believe this consistency reflects sustained ability to execute, adapt, and deliver outcomes as the market evolves.

While we are immensely proud to be recognized by industry analysts as a Leader in NDR, that's just part of the story. Darktrace was also Named the Only 2025 Gartner® Peer Insights™ Customers’ Choice for Network Detection and Response based on direct customer feedback and real-world experience.

We believe the combination of these two signals is important. One reflects how the market is evaluated. The other reflects how technology performs in practice.

Why Darktrace continues to be recognized as a leader

We believe our position as a Leader for the second consecutive year reflects a combination of our sustained ability to execute in NDR, continued AI innovation, and proven delivery of security outcomes for customers and partners worldwide.

We also feel that our leadership in the NDR market is a testament to our unique and multi-layered AI approach, for which we were recognized as No.7 on Fast Company’s Most Innovative AI Companies of 2026 list, plus one of the hottest AI cybersecurity companies in CRN's AI 100.

Adapting to complex, real-world environments

Organizations are no longer protecting a single network perimeter. They are securing a mix of users, devices, applications, and data that move across hybrid environments.

Darktrace has focused on maintaining visibility and detection across these conditions, allowing security teams to understand activity as it scales.

Supporting organizations globally, not just technically

Security outcomes are shaped as much by deployment and support as they are by detection capability.

Darktrace continues to invest in regional presence across 29 countries around the world, helping organizations operationalize NDR in ways that align with local requirements, internal processes, and team structures.

Continuing to push AI beyond detection

AI in cybersecurity is often positioned as a way to improve detection accuracy. But the more important shift is how AI can influence decision-making and response.

Darktrace continues to develop models that learn from both live environments and historical incident data, combining real-time behavioral analysis with insights derived from prior attack patterns.

Using technologies such as the Incident Graph and DIGEST (Darktrace Incident Graph Evaluation for Security Threats), activity is not analyzed in isolation. Instead, relationships between users, devices, connections, and events are mapped over time, allowing the system to reconstruct how an incident is unfolding and how similar incidents have progressed in the past.

By evaluating these patterns, Darktrace can assess the likelihood that an incident will escalate, prioritizing the activity that poses the greatest risk and surfacing the most relevant context for investigation.

This shifts security operations from simply identifying anomalies to understanding their trajectory, helping teams anticipate potential impact and respond earlier with greater precision.

Why NDR is shifting from reactive detection to proactive, AI-driven security

Traditional approaches to NDR have been built around reactively identifying threats once they become clearly visible. That model is increasingly difficult to rely on.

Attackers are no longer operating in ways that stand out. They use valid credentials, trusted tools, and low-and-slow techniques that blend into everyday activity. By the time something looks obviously malicious, the impact is often already underway.

This is the core limitation of reactive detection. It depends on recognizing something that already looks like a threat.

As a result, many of the most consequential incidents today fall into a gap.

Insider activity, compromised credentials, and novel attacks rarely trigger traditional alerts because they do not follow known patterns. On the surface, they often appear legitimate, making them difficult to distinguish from normal behavior without deeper context.

This is why we believe this Gartner recognition reflects a broader shift in NDR toward autonomous, proactive and pre‑emptive security operations.

By understanding normal behavior within an environment, it is possible to identify subtle deviations rather than waiting for confirmation of threats as they are taking place.

Darktrace’s Self-Learning AI is designed for behavioral understanding. By continuously learning each organization’s normal patterns, it can detect deviations in real time, enabling a proactive and pre-emptive model of NDR where security teams can respond to early signs of risk as they emerge, reducing the window in which attacks can develop.

In multiple cases, this behavioral approach has led to early threat detection where Darktrace identified completely unknown threats, including pre-CVE zero-day activity. By detecting subtle behavioral changes before vulnerabilities were publicly disclosed or widely understood, organizations can mitigate threats before they do damage.

This shift is subtle but important. Modern NDR solutions must shift from a system that explains what happened to one that helps prevent threats from developing in the first place, and Darktrace is proud to be at the forefront of this shift - helping organizations build and maintain a state of proactive network resilience.

Continuing to innovate at the forefront of NDR

In our view, recognition as a Leader reflects where the market is today. Continuing to innovate defines what comes next.

As businesses evolve, new technologies like AI tools and agents introduce new security risks and challenges; security teams need more than simple detection. They need a complete understanding of risk as it develops, the ability to investigate it in context, and to contain threats at machine speed.  

Darktrace / NETWORK is built to deliver across that full spectrum. Its Self-Learning AI continuously adapts to each organization’s environment, identifying subtle behavioral changes that signal emerging threats. Integrated investigation and autonomous response reduce the time between detection and action, allowing teams to move with greater speed and confidence.

This combination enables organizations to detect and contain known, unknown, and insider threats as they develop, while also strengthening resilience over time.

As a two-time Leader in the Gartner® Magic Quadrant™ for NDR and the only 2025 Gartner® Peer Insights™ Customers’ Choice, we feel Darktrace continues to evolve its platform to meet the demands of modern environments, delivering a more complete and adaptive approach to network security.

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Disclaimer: The 2026 Gartner® Magic Quadrant™ for Network Detection and Response (NDR) ,The 2026 Gartner® Magic Quadrant™ for Network Detection and Response (NDR), Thomas Lintemuth, Charanpal Bhogal, Nahim Fazal, 18 May 2026.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

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Mikey Anderson
Product Marketing Manager, Network Detection & Response
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