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May 29, 2025

Why attack-centric approaches to email security can’t cope with modern threats

Despite evolving email threats, many organizations still rely on SEGs or outdated, attack-focused methods. These approaches can’t counter advanced, AI-driven attacks. The solution? Business-centric email security that understands users and inbox behavior, not just threats.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Carlos Gray
Senior Product Marketing Manager, Email
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29
May 2025

What’s the problem with an attack-centric mindset?

For decades, traditional email security strategies have been built around an attack-centric mindset. Secure Email Gateways (SEGs) and other legacy solutions operate on the principle of identifying and blocking known threats. These systems rely heavily on predefined threat intelligence – blacklists, malware signatures, and reputation-based analysis – to filter out malicious content before it reaches the inbox.

While this approach was sufficient when email threats were relatively static and signature-based, it’s increasingly ineffective against the sophistication of modern attacks. Techniques like spear phishing, business email compromise (BEC), and supply chain attacks often bypass traditional SEG defenses because they lack obvious malicious indicators. Instead, they leverage social engineering, look-alike domains, and finely tuned spoofing tactics that are designed to evade detection.

The challenge extends beyond just legacy SEGs. Many modern email security providers have inherited the same attack-centric principles, even if they've reimagined the technology stack. While some vendors have shifted to API-based deployments and incorporated AI to automate pattern recognition, the underlying approach remains the same: hunting for threats based on known indicators. This methodology, though it’s undergone modernization using AI, still leaves gaps when it comes to novel, hyper-targeted threats that manipulate user behavior rather than deploy predictable malicious signatures. Attack-centric security will always remain one step behind the attacker.

By the way, native email security already covers the basics

One of the most overlooked realities in email security is that native solutions like Microsoft 365’s built-in security already handle much of the foundational work of attack-centric protection. Through advanced threat intelligence, anti-phishing measures, and malware detection, Microsoft 365 actively scans incoming emails for known threats, using global telemetry to identify patterns and block suspicious content before it even reaches the user’s inbox.

This means that for many organizations, a baseline level of protection against more obvious, signature-based attacks is already in place – but many are still disabling these protections in favour of another attack-centric solution. By layering another attack-centric solution on top, they are effectively duplicating efforts without enhancing their security posture. This overlap can lead to unnecessary complexity, higher costs, and a false sense of enhanced protection when in reality, it’s more of the same.

Rather than duplicating attack-centric protections, the real opportunity lies in addressing the gaps that remain: the threats that are specifically crafted to evade traditional detection methods. This is where a business-centric approach becomes indispensable, complementing the foundational security that’s already built into your infrastructure.

Introducing… the business-centric approach

To effectively defend against advanced threats, organizations need to adopt a business-centric approach to email security. Unlike attack-centric models that hunt for known threats, business-centric security focuses on understanding the typical behaviors, relationships, and communication patterns within your organization. Rather than solely reacting to threats as they are identified, this model continuously learns what “normal” looks like for each user and each inbox.

By establishing a baseline of expected behaviors, business-centric solutions can rapidly detect anomalies that suggest compromise, such as sudden changes in sending patterns, unusual login locations, or subtle shifts in communication tone. This proactive detection method is especially powerful against spear phishing, business email compromise (BEC), and supply chain attacks that are engineered to bypass static defenses. This approach also scales with your organization, learning and adapting as new users are onboarded, communication patterns evolve, and external partners are added.

In an era where AI-driven threats are becoming the norm, having email security that knows your users and inboxes better than the attacker does is a critical advantage.

Why native + business-centric email security is the winning formula

By pairing native security with a business-centric model, organizations can cover the full spectrum of threats – from signature-based malware to sophisticated, socially engineered attacks. Microsoft 365’s in-built security manages the foundational risks, while business-centric defense identifies subtle anomalies and targeted threats that legacy approaches miss.

Layering Darktrace on top of your native Microsoft security eliminates duplicate capabilities, costs and workflows without reducing functionality

Rather than layering redundant attack-centric solutions on top of existing protections, the future of email security lies in leveraging what’s already in place and building on it with smarter, behavior-based detection. The Swiss Cheese Model is a useful one to refer to here: by acknowledging that no single defense can offer complete protection, layering defenses that plug each other’s gaps – like slices of Swiss cheese – becomes critical.

This combination also allows security teams to focus their efforts more effectively. With native solutions catching broad-based, known threats, the business-centric layer can prioritize real anomalies, minimizing false positives and accelerating response times. Organizations benefit from reduced overlap, streamlined costs, and a stronger overall security posture.

Download the full guide to take the first step towards achieving your next-generation security stack.

[related-resource]

Replacing Your SEG: A Step-by-Step Guide

A practical guide for CISOs for replacing outdated SEGs with AI-driven email security, optimized for Microsoft 365.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Carlos Gray
Senior Product Marketing Manager, Email

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June 3, 2026

Stopping Stealth Attacks with Precision: How Núclea Prevented a Breach Without Disruption

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Núclea is a Brazilian data and technology company that supports the country’s financial system by delivering digital services exclusively to banks and financial institutions. Operating in an environment where trust, availability, and data integrity are critical, the company faces a threat landscape that has evolved rapidly—particularly with the rise of AI-driven cyberattacks.

Brazil has experienced a wave of successful cyber incidents targeting financial institutions, many of them enabled by insiders or compromised credentials. The result was a noticeable shift in attacker strategy: instead of focusing on end customers, threat actors began targeting the institutions and platforms that underpin the financial ecosystem itself.

“Attacks became far more directed and contextual,” explains Guilherme, who leads incident response within Núclea’s security platform engineering team. “They weren’t noisy or obviously malicious—they were precise, patient, and designed to blend into normal operations.”

That precision was on full display in January 2026, when Núclea faced one of the most convincing phishing attacks the team had seen.

A real attack, built on trust and context

The attack began with a seemingly routine email.

It was sent from a real Brazilian government institution, using legitimate infrastructure and valid credentials that were later confirmed to have been compromised. Núclea had an established, ongoing relationship with this organization, and the email’s language, tone, and subject matter aligned perfectly with the type of communication the recipient team handled every day.

Attached to the email was a PDF document containing content that looked entirely legitimate.

The problem? A single URL embedded inside that PDF.

“The message itself was correct. The sender was real. The context was familiar. Even the document content made sense,” Guilherme explains. “There was just one small element that didn’t belong.”

That small detail was enough to initiate a full attack chain.

What the attackers were trying to do

If clicked, the URL would have downloaded a malicious payload designed to:

  • Collect information about the user and device
  • Identify where the system was located within the financial ecosystem
  • Install remote access tools to maintain control
  • Deploy an infostealer to extract sensitive data
  • Execute anti-forensic scripts to erase traces of the intrusion

In other words, it was a carefully engineered operation designed for persistence and stealth, not immediate disruption.

The attack also employed urgency—a classic social engineering technique. When the link didn’t open as expected, employees requested assistance from the security team, insisting the document was important and needed to be accessed quickly.

This is precisely the kind of scenario where traditional security tools struggle: almost everything about the interaction is legitimate.

Where Darktrace made the difference

Instead of blocking the entire message or relying on known indicators of compromise, Darktrace focused on behavioral context.

Darktrace recognized:

  • That the sending organization was normally trusted
  • That the communication pattern matched historical behavior
  • That the PDF content itself was not suspicious

But it also identified that the URL embedded within the document deviated from established behavioral patterns.

Rather than disrupting business operations, Darktrace took precise action: it rewrote the URL, preventing the malicious download while leaving the rest of the email untouched.

“When we analyzed it afterward, it became clear how dangerous the attack would have been,” says Guilherme. “But it never progressed—because Darktrace acted at exactly the right point.”

Subsequent forensic analysis confirmed the payload’s malicious intent. The attack never succeeded.

Precision over disruption

For Núclea, this incident reinforced a critical lesson: modern attacks don’t always look malicious—they hide within normal activity.

“What stands out to me is the precision,” Guilherme says. “Darktrace doesn’t rely on big, obvious signals. It’s effective in situations that fall outside the standard patterns we all know.”

Building resilience in a high trust ecosystem

For Núclea, cybersecurity is not just a defensive measure—it’s a business enabler.

Availability failures or successful breaches in the financial ecosystem can have immediate, large-scale consequences, from financial loss to reputational damage. Preventing those outcomes protects not just Núclea, but its partners and customers as well.

“Cyber resilience means keeping the business running—even under attack,” Guilherme explains. “And that requires people, processes, and technology working together.”

As AI continues to accelerate both attacks and defenses, the role of security is evolving. Precision, behavioral understanding, and intelligent automation are no longer optional—they’re essential.

“The easy days were yesterday,” Guilherme says. “The challenges ahead are bigger. We need to be prepared—internally and with partners that help us build resilience.”

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June 1, 2026

Defend What You Trust: Stories from the Front Lines of Modern Cyber Defense

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Modern attacks don’t always announce themselves, follow obvious patterns, or rely on known malware. Often, they move quietly inside trusted systems, authenticated sessions, and everyday behavior.

They don’t break in. They blend in.

That’s why an AI-powered defense is essential. It turns invisible signals into actionable insights at a scale neither analysts nor traditional tools can achieve alone.

Confidence is creating risk

One of the most dangerous assumptions in cybersecurity today is that strong controls equal strong protection.

Multi-factor authentication (MFA), for example, is widely viewed as a foundational safeguard. But as the CISO for a professional sports organization explains, that confidence can be misplaced. “A lot of organizations assume that once you have MFA, those accounts are safe. That’s not true.”

In one instance, his team identified a sophisticated attack where a threat actor bypassed MFA entirely, not by breaking it, but by going around it. A user’s authenticated session was hijacked and re-used, allowing the attacker to impersonate them without triggering traditional controls.

“Darktrace picked up that a session had been re-injected by the hacker, and we were able to block it right away,” he explains.

Attackers anticipate what we miss

Even well-trained users can become entry points.

“An email bypassed our existing security tools,” shares the VP of IT at a U.S.-based risk management services provider.  “The user missed one signal and entered their credentials into a malicious site. That’s what the bad guys count on.”

The organization responded quickly, but not before damage was done. Crucially, this occurred while Darktrace was in “watch mode,” before autonomous response was fully enabled. “Darktrace would have seen that and shut it down immediately,” he notes.

Mistakes and oversights like misconfigurations, forgotten machines, and missed patches can create serious vulnerabilities.

The CIO of a utility services organization shares an instance when Darktrace detected a breach to a client’s network via their ZTNA VPN due to misconfigured MFA. “Darktrace alerted us and autonomously blocked the scanning, preventing what could have been a ransomware-type incident.”  

The most dangerous threats are already inside

The Head of Security at a global business services provider knows firsthand how blind spots can persist inside environments. His team uncovered evidence of dormant ransomware artifacts sitting unnoticed within a company’s environment ¬¬– long before modern detection was in place.

“During a routine file transfer, Darktrace flagged the suspicious activity, identified the ransomware, and immediately quarantined the server,” he recalls.  While the attack was never executed, the implication was significant: the risk existed long before it was finally detected.

Cyber threats are also successful because they take advantage of normal human behavior, exploiting moments of cognitive overload, urgency, and trust.

The Executive Director of IT and Business Applications at a pharmaceutical lab describes the time Darktrace flagged an employee logging into Microsoft 365 from Singapore, despite him being physically located in the U.S. Darktrace immediately cut off his access and within minutes revealed that the employee’s son was using a VPN to play a video game.

While the threat was benign, it demonstrated the strength of AI to use contextual information to detect threats other tools miss. The information also saved security analysts hours of investigation and minimized downtime for the employee. “That level of precision and speed isn’t just convenient, it’s game changing.”

“Unusual” behavior is the new red flag

Detecting modern threats requires an understanding of what “normal” looks like and recognizing when something subtly deviates.

One security leader  at an AI technology enterprise described a scenario in which an employee connected to a proxy service in China. The service itself was legitimate, and although traditional tools didn’t flag it, the behavior was unusual for that user specifically.

“That’s what Darktrace picked up on. The activity turned out to be benign, but without visibility into behavioral deviations, it could just as easily have been something more serious.”

AI shifts defense from reaction to anticipation

These stories point to a fundamental shift by cyber attackers, both tactically and strategically. Because traditional security tools were built to detect what’s already known, modern attacks are often:

  • Credential-based, not malware-based
  • Behavioral, not signature-based
  • Subtle, not overt

They may operate within the boundaries of what appears normal, exploiting what organizations trust, not what they block:

  • Trusted sessions
  • Legitimate services
  • Human error

This is where AI is changing the equation. Rather than relying on predefined rules or known threat signatures, AI can:

  • Establish a baseline of normal behavior
  • Detect subtle anomalies in real time
  • Act autonomously to contain potential threats

Resilience, not perfection, is the new security standard

As these frontline experiences show, the organizations that lead are those that move beyond reactive defense and embrace AI as a core part of their strategy.

It eliminates the blind spots and uncertainty, says the CISO of a professional sports organization. “If you lack visibility, you’re not managing risk, you’re assuming it. AI gives you the actionable insights needed to turn uncertainty into control.”

And it provides the speed and agility that are vital when seconds matter, says the Executive Director of IT and Business Applications. “When Darktrace alerted us at 3:00 am to a ransomware attack, it had already quarantined the affected systems, blocked the attacker’s access, and provided us with the critical details and time needed to investigate. That action likely saved us hundreds of thousands, if not millions, of dollars.”

The modern SOC has become a cornerstone of enterprise resilience, responsible for protecting data and operational continuity while enabling digital growth and innovation. For today’s security professional, that means success is no longer measured by what they keep out, but by what they protect: revenue, reputation, and trust.

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