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May 10, 2024

Exploitation of ConnectWise ScreenConnect Vulnerabilities

Uncover the tactics used to exploit ConnectWise vulnerabilities and strategies to protect your systems.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Torres
Cyber Analyst
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10
May 2024

Introduction

Across an ever changing cyber landscape, it is common place for threat actors to actively identify and exploit newly discovered vulnerabilities within commonly utilized services and applications. While attackers are likely to prioritize developing exploits for the more severe and global Common Vulnerabilities and Exposures (CVEs), they typically have the most success exploiting known vulnerabilities within the first couple years of disclosure to the public.

Addressing these vulnerabilities in a timely manner reduces the effectiveness of known vulnerabilities, decreasing the pace of malicious actor operations and forcing pursuit of more costly and time-consuming methods, such as zero-day related exploits or attacking software supply chain operations. While actors also develop tools to exploit other vulnerabilities, developing exploits for critical and publicly known vulnerabilities gives actors impactful tools at a low cost they are able to use for quite some time.

Between January and March 2024, the Darktrace Threat Research team investigated one such example that involved indicators of compromise (IoCs) suggesting the exploitation of vulnerabilities in ConnectWise’s remote monitoring and management (RMM) software ScreenConnect.

What are the ConnectWise ScreenConnect vulnerabilities?

CVE-2024-1708 is an authentication bypass vulnerability in ScreenConnect 23.9.7 (and all earlier versions) that, if exploited, would enable an attacker to execute remote code or directly impact confidential information or critical systems. This exploit would pave the way for a second ScreenConnect vunerability, CVE-2024-1709, which allows attackers to directly access confidential information or critical systems [1].

ConnectWise released a patch and automatically updated cloud versions of ScreenConnect 23.9.9, while urging security temas to update on-premise versions immediately [3].

If exploited in conjunction, these vulnerabilities could allow a malicious actor to create new administrative accounts on publicly exposed instances by evading existing security measures. This, in turn, could enable attackers to assume an administrative role and disable security tools, create backdoors, and disrupt RMM processes. Access to an organization’s environment in this manner poses serious risk, potentially leading to significant consequences such as deploying ransomware, as seen in various incidents involving the exploitation of ScreenConnect [2]

Darktrace Coverage of ConnectWise Exploitation

Darktrace’s anomaly-based detection was able to identify evidence of exploitation related to CVE-2024-1708 and CVE-2024-1709 across two distinct timelines; these detections included connectivity with endpoints that were later confirmed to be malicious by multiple open-source intelligence (OSINT) vendors. The activity observed by Darktrace suggests that threat actors were actively exploiting these vulnerabilities across multiple customer environments.

In the cases observed across the Darktrace fleet, Darktrace DETECT™ and Darktrace RESPOND™ were able to work in tandem to pre-emptively identify and contain network compromises from the onset. While Darktrace RESPOND was enabled in most customer environments affected by the ScreenConnect vulnerabilities, in the majority of cases it was configured in Human Confirmation mode. Whilst in Human Confirmation mode, RESPOND will provide recommended actions to mitigate ongoing attacks, but these actions require manual approval from human security teams.

When enabled in autonomous response mode, Darktrace RESPOND will take action automatically, shutting down suspicious activity as soon as it is detected without the need for human intervention. This is the ideal end state for RESPOND as actions can be taken at machine speed, without any delays waiting for user approval.

Looking within the patterns of activity observed by Darktrace , the typical  attack timeline included:

Darktrace observed devices on affected customer networks performing activity indicative of ConnectWise ScreenConnect usage, for example connections over 80 and 8041, connections to screenconnect[.]com, and the use of the user agent “LabTech Agent”. OSINT research suggests that this user agent is an older name for ConnectWise Automate [5] which also includes ScreenConnect as standard [6].

Darktrace DETECT model alert highlighting the use of a remote management tool, namely “screenconnect[.]com”.
Figure 1: Darktrace DETECT model alert highlighting the use of a remote management tool, namely “screenconnect[.]com”.

This activity was typically followed by anomalous connections to the external IP address 108.61.210[.]72 using URIs of the form “/MyUserName_DEVICEHOSTNAME”, as well as additional connections to another external, IP 185.62.58[.]132. Both of these external locations have since been reported as potentially malicious [14], with 185.62.58[.]132 in particular linked to ScreenConnect post-exploitation activity [2].

Figure 2: Darktrace DETECT model alert highlighting the unusual connection to 185.62.58[.]132 via port 8041.
Figure 2: Darktrace DETECT model alert highlighting the unusual connection to 185.62.58[.]132 via port 8041.
Figure 3: Darktrace DETECT model alert highlighting connections to 108.61.210[.]72 using a new user agent and the “/MyUserName_DEVICEHOSTNAME” URI.
Figure 3: Darktrace DETECT model alert highlighting connections to 108.61.210[.]72 using a new user agent and the “/MyUserName_DEVICEHOSTNAME” URI.

Same Exploit, Different Tactics?  

While the majority of instances of ConnectWise ScreenConnect exploitation observed by Darktrace followed the above pattern of activity, Darktrace was able to identify some deviations from this.

In one customer environment, Darktrace’s detection of post-exploitation activity began with the same indicators of ScreenConnect usage, including connections to screenconnect[.]com via port 8041, followed by connections to unusual domains flagged as malicious by OSINT, in this case 116.0.56[.]101 [16] [17]. However, on this deployment Darktrace also observed threat actors downloading a suspicious AnyDesk installer from the endpoint with the URI “hxxp[:]//116.0.56[.]101[:]9191/images/Distribution.exe”.

Figure 4: Darktrace DETECT model alert highlighting the download of an unusual executable file from 116.0.56[.]101.
Figure 4: Darktrace DETECT model alert highlighting the download of an unusual executable file from 116.0.56[.]101.

Further investigation by Darktrace’s Threat Research team revealed that this endpoint was associated with threat actors exploiting CVE-2024-1708 and CVE-2024-1709 [1]. Darktrace was additionally able to identify that, despite the customer being based in the United Kingdom, the file downloaded came from Pakistan. Darktrace recognized that this represented a deviation from the device’s expected pattern of activity and promptly alerted for it, bringing it to the attention of the customer.

Figure 5: External Sites Summary within the Darktrace UI pinpointing the geographic locations of external endpoints, in this case highlighting a file download from Pakistan.
Figure 5: External Sites Summary within the Darktrace UI pinpointing the geographic locations of external endpoints, in this case highlighting a file download from Pakistan.

Darktrace’s Autonomous Response

In this instance, the customer had Darktrace enabled in autonomous response mode and the post-exploitation activity was swiftly contained, preventing the attack from escalating.

As soon as the suspicious AnyDesk download was detected, Darktrace RESPOND applied targeted measures to prevent additional malicious activity. This included blocking connections to 116.0.56[.]101 and “*.56.101”, along with blocking all outgoing traffic from the device. Furthermore, RESPOND enforced a “pattern of life” on the device, restricting its activity to its learned behavior, allowing connections that are considered normal, but blocking any unusual deviations.

Figure 6: Darktrace RESPOND enforcing a “pattern of life” on the offending device after detecting the suspicious AnyDesk download.
Figure 6: Darktrace RESPOND enforcing a “pattern of life” on the offending device after detecting the suspicious AnyDesk download.
Figure 7: Darktrace RESPOND blocking connections to the suspicious endpoint 116.0.56[.]101 and “*.56.101” following the download of the suspicious AnyDesk installer.
Figure 7: Darktrace RESPOND blocking connections to the suspicious endpoint 116.0.56[.]101 and “*.56.101” following the download of the suspicious AnyDesk installer.

The customer was later able to use RESPOND to manually quarantine the offending device, ensuring that all incoming and outgoing traffic to or from the device was prohibited, thus preventing ay further malicious communication or lateral movement attempts.

Figure 8: The actions applied by Darktrace RESPOND in response to the post-exploitation activity related to the ScreenConnect vulnerabilities, including the manually applied “Quarantine device” action.

Conclusion

In the observed cases of the ConnectWise ScreenConnect vulnerabilities being exploited across the Darktrace fleet, Darktrace was able to pre-emptively identify and contain network compromises from the onset, offering vital protection against disruptive cyber-attacks.

While much of the post-exploitation activity observed by Darktrace remained the same across different customer environments, important deviations were also identified suggesting that threat actors may be adapting their tactics, techniques and procedures (TTPs) from campaign to campaign.

While new vulnerabilities will inevitably surface and threat actors will continually look for novel ways to evolve their methods, Darktrace’s Self-Learning AI and behavioral analysis offers organizations full visibility over new or unknown threats. Rather than relying on existing threat intelligence or static lists of “known bads”, Darktrace is able to detect emerging activity based on anomaly and respond to it without latency, safeguarding customer environments whilst causing minimal disruption to business operations.

Credit: Emma Foulger, Principal Cyber Analyst for their contribution to this blog.

Appendices

Darktrace Model Coverage

DETECT Models

Compromise / Agent Beacon (Medium Period)

Compromise / Agent Beacon (Long Period)

Anomalous File / EXE from Rare External Location

Device / New PowerShell User Agent

Anomalous Connection / Powershell to Rare External

Anomalous Connection / New User Agent to IP Without Hostname

User / New Admin Credentials on Client

Device / New User Agent

Anomalous Connection / Multiple HTTP POSTs to Rare Hostname

Anomalous Server Activity / Anomalous External Activity from Critical Network Device

Compromise / Suspicious Request Data

Compliance / Remote Management Tool On Server

Anomalous File / Anomalous Octet Stream (No User Agent)

RESPOND Models

Antigena / Network::External Threat::Antigena Suspicious File Block

Antigena / Network::External Threat::Antigena File then New Outbound Block

Antigena / Network::Significant Anomaly::Antigena Enhanced Monitoring from Client Block

Antigena / Network::Significant Anomaly::Antigena Significant Anomaly from Client Block

Antigena / Network::Significant Anomaly::Antigena Controlled and Model Breach

Antigena / Network::Insider Threat::Antigena Unusual Privileged User Activities Block

Antigena / Network / External Threat / Antigena Suspicious File Pattern of Life Block

Antigena / Network / Insider Threat / Antigena Unusual Privileged User Activities Pattern of Life Block

List of IoCs

IoC - Type - Description + Confidence

185.62.58[.]132 – IP- IP linked with threat actors exploiting CVE-2024-1708 and CVE-2024-17091

108.61.210[.]72- IP - IP linked with threat actors exploiting CVE-2024-1708 and CVE-2024-17091

116.0.56[.]101    - IP - IP linked with threat actors exploiting CVE-2024-1708 and CVE-2024-17091

/MyUserName_ DEVICEHOSTNAME – URI - URI linked with threat actors exploiting CVE-2024-1708 and CVE-2024-17091

/images/Distribution.exe – URI - URI linked with threat actors exploiting CVE-2024-1708 and CVE-2024-17091

24780657328783ef50ae0964b23288e68841a421 - SHA1 Filehash - Filehash linked with threat actors exploiting CVE-2024-1708 and CVE-2024-17091

a21768190f3b9feae33aaef660cb7a83 - MD5 Filehash - Filehash linked with threat actors exploiting CVE-2024-1708 and CVE-2024-17091

MITRE ATT&CK Mapping

Technique – Tactic – ID - Sub-technique of

Web Protocols - COMMAND AND CONTROL - T1071.001 - T1071

Web Services      - RESOURCE DEVELOPMENT - T1583.006 - T1583

Drive-by Compromise - INITIAL ACCESS - T1189 – NA

Ingress Tool Transfer   - COMMAND AND CONTROL - T1105 - NA

Malware - RESOURCE DEVELOPMENT - T1588.001- T1588

Exploitation of Remote Services - LATERAL MOVEMENT - T1210 – NA

PowerShell – EXECUTION - T1059.001 - T1059

Pass the Hash      - DEFENSE EVASION, LATERAL MOVEMENT     - T1550.002 - T1550

Valid Accounts - DEFENSE EVASION, PERSISTENCE, PRIVILEGE ESCALATION, INITIAL ACCESS - T1078 – NA

Man in the Browser – COLLECTION - T1185     - NA

Exploit Public-Facing Application - INITIAL ACCESS - T1190         - NA

Exfiltration Over C2 Channel – EXFILTRATION - T1041 – NA

IP Addresses – RECONNAISSANCE - T1590.005 - T1590

Remote Access Software - COMMAND AND CONTROL - T1219 – NA

Lateral Tool Transfer - LATERAL MOVEMENT - T1570 – NA

Application Layer Protocol - COMMAND AND CONTROL - T1071 – NA

References:

[1] https://unit42.paloaltonetworks.com/connectwise-threat-brief-cve-2024-1708-cve-2024-1709/  

[2] https://www.huntress.com/blog/slashandgrab-screen-connect-post-exploitation-in-the-wild-cve-2024-1709-cve-2024-1708    

[3] https://www.huntress.com/blog/a-catastrophe-for-control-understanding-the-screenconnect-authentication-bypass

[4] https://www.speedguide.net/port.php?port=8041  

[5] https://www.connectwise.com/company/announcements/labtech-now-connectwise-automate

[6] https://www.connectwise.com/solutions/software-for-internal-it/automate

[7] https://www.securityweek.com/slashandgrab-screenconnect-vulnerability-widely-exploited-for-malware-delivery/

[8] https://arcticwolf.com/resources/blog/cve-2024-1709-cve-2024-1708-follow-up-active-exploitation-and-pocs-observed-for-critical-screenconnect-vulnerabilities/https://success.trendmicro.com/dcx/s/solution/000296805?language=en_US&sfdcIFrameOrigin=null

[9] https://www.connectwise.com/company/trust/security-bulletins/connectwise-screenconnect-23.9.8

[10] https://socradar.io/critical-vulnerabilities-in-connectwise-screenconnect-postgresql-jdbc-and-vmware-eap-cve-2024-1597-cve-2024-22245/

[11] https://www.trendmicro.com/en_us/research/24/b/threat-actor-groups-including-black-basta-are-exploiting-recent-.html

[12] https://otx.alienvault.com/indicator/ip/185.62.58.132

[13] https://www.virustotal.com/gui/ip-address/185.62.58.132/community

[14] https://www.virustotal.com/gui/ip-address/108.61.210.72/community

[15] https://otx.alienvault.com/indicator/ip/108.61.210.72

[16] https://www.virustotal.com/gui/ip-address/116.0.56[.]101/community

[17] https://otx.alienvault.com/indicator/ip/116.0.56[.]101

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Justin Torres
Cyber Analyst

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December 3, 2025

Darktrace Named as a Leader in 2025 Gartner® Magic Quadrant™ for Email Security Platforms

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Darktrace is proud to be named as a Leader in the Gartner® Magic Quadrant™ for Email Security Platforms (ESP). We believe this recognition reflects what our customers already know: our product is exceptional – and so is the way we deliver it.

In July 2025, Darktrace was named a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Email Security, a distinction given to vendors who have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). To us, both achievements are testament to the customer-first approach that has fueled our rapid growth. We feel this new distinction from Gartner validates the innovation, efficacy, and customer-centric delivery that set Darktrace apart.

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about which email security platform can best accomplish their goals. We encourage our customers to read the full report to get the complete picture.

This acknowledgement follows the recent recognition of Darktrace / NETWORK, also designated a Leader in the Gartner Magic Quadrant for Network Detection & Response and named the only Customers’ Choice in its category.

Why do we believe Darktrace is leading in the email security market?

Our relentless innovation which drives proven results  

At Darktrace we continue to push the frontier of email security, with industry-first AI-native detection and response capabilities that go beyond traditional SEG approaches. How do we do it?

  • With a proven approach that gets results. Darktrace’s unique business-centric anomaly detection catches advanced phishing, supply chain compromises, and BEC attacks – detecting them on average 13 days earlier than attack-centric solutions. That’s why 75% of our customers have removed their SEG and now rely on their native email security provider combined with Darktrace.
  • By offering comprehensive protection beyond the inbox. Darktrace / EMAIL goes further than traditional inbound filtering, delivering account and messaging protection, DLP, and DMARC capabilities, ensuring best-in-class security across inbound, outbound, and domain protection scenarios.  
  • Continuous innovation. We are ranked second highest in the Gartner Critical Capabilities research for core email security function, likely thanks to our product strategy and rapid pace of innovation. We’ve release major capabilities twice a year for nearly five years, including advanced AI models and expanded coverage for collaboration platforms.

We deliver exceptional customer experiences worldwide

Darktrace’s leadership isn’t just about excelling in technology, it’s about delivering an outstanding experience that customers value. Let’s dig into what makes our customers tick.

  • Proven loyalty from our base. Recognition from Gartner Peer Insights as a Customers’ Choice, combined with a 4.8-star rating (based on 340 reviews as of November 2025), demonstrates for us the trust of thousands of organizations worldwide, not just the analysts.  
  • Customer-first support. Darktrace goes beyond ticket-only models with dedicated account teams and award-winning service, backed by significant headcount growth in technical support and analytics roles over the past year.
  • Local expertise. With offices spanning continents, Darktrace is able to provide regional language support and tailored engagement from teams on the ground, ensuring personalized service and a human-first experience.

Darktrace enhances security stacks with a partner-first architecture

There are plenty of tools out there than encourage a siloed approach. Darktrace / EMAIL plays well with others, enhancing your native security provider and allowing you to slim down your stack. It’s designed to set you up for future growth, with:

  • A best-in-breed platform approach. Natively built on Self-Learning AI, Darktrace / EMAIL delivers deep integration with our / NETWORK, / IDENTITY, and / CLOUD products as part of a unified platforms – that enables and enhances comprehensive enterprise-wise security.
  • Optimized workflows. Darktrace integrates tightly with an extended ecosystem of security tools – including a strategic partnership with Microsoft enabling unified threat response and quarantine capabilities – bringing constant innovation to all of your SOC workflows.  
  • A channel-first strategy. Darktrace is making significant investments in partner-driven architectures, enabling integrated ecosystems that deliver maximum value and future-ready security for our customers.

Analyst recognized. Customer approved.  

Darktrace / EMAIL is not just another inbound email security tool; it’s an advanced email security platform trusted by thousands of users to protect them against advanced phishing, messaging, and account-level attacks.  

As a Leader, we believe we owe our positioning to our customers and partners for supporting our growth. In the upcoming years we will continue to innovate to serve the organizations who depend on Darktrace for threat protection.  

To learn more about Darktrace’s position as a Leader, view a complimentary copy of the Magic Quadrant report, register for the Darktrace Innovation Webinar on 9 December, 2025, or simply request a demo.

Gartner, Gartner® Magic Quadrant™ for Email Security Platforms, Max Taggett, Nikul Patel, 3 December 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Darktrace.

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Carlos Gray
Senior Product Marketing Manager, Email

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December 2, 2025

Protecting the Experience: How a global hospitality brand stays resilient with Darktrace

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For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails  

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.”  - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

  • Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
  • Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
  • Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
  • Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.  

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

  1. Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
  2. Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
  3. Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.  

AI delivers the outcomes that matter  

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.  

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

  • Automated holds and neutralizations of anomalous executive-style messages
  • Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
  • Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

  • Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
  • Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
  • Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

  • Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
  • Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
  • Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.  

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO
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