January 4, 2023

BlackMatter's Smash-and-Grab Ransom Attack Incident Analysis

Stay informed on cybersecurity trends! Read about a BlackMatters ransom attack incident and Darktrace's analysis on how RESPOND could have stopped the attack.

Written by

The Darktrace Analyst Team

Inside the SOC

Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.

Written by

The Darktrace Analyst Team

Jan 2023

Only a few years ago, popular reporting announced that the days of smash-and-grab attacks were over and that a new breed of hackers were taking over with subtler, ‘low-and-slow’ tactics [1]. Although these have undoubtedly appeared, smash-and-grab have quickly become overlooked – perhaps with worrying consequences. Last year, Google saw repeated phishing campaigns using cookie theft malware and most recently, reports of hacktivists using similar techniques have been identified during the 2022 Ukraine Conflict [2 & 3]. Where did their inspiration come from? For larger APT groups such as BlackMatter, which first appeared in the summer of 2021, smash-and-grabs never went out of fashion.

This blog dissects a BlackMatter ransomware attack that hit an organization trialing Darktrace back in 2021. The case reveals what can happen when a security team does not react to high-priority alerts.

When entire ransomware attacks can be carried out over the course of just 48 hours, there is a high risk to relying on security teams to react to detection notifications and prevent damage before the threat escalates. Although there has been hesitancy in its uptake [4], this blog also demonstrates the need for automated response solutions like Darktrace RESPOND.

The Name Game: Untangling BlackMatter, REvil, and DarkSide

Despite being a short-lived criminal organization on the surface [5], a number of parallels have now been drawn between the TTPs (Tactics, Techniques and Procedures) of the newer BlackMatter group and those of the retired REvil and DarkSide organizations [6].

Prior to their retirement, DarkSide and REvil were perhaps the biggest names in cyber-crime, responsible for two of last year’s most devastating ransomware attacks. Less than two weeks after the Colonial Pipeline attack, DarkSide announced it was shutting down its operation [7]. Meanwhile the FBI shutdown REvil in January 2022 after its devastating Fourth of July Kaseya attacks and a failed return in September [8]. It is now suspected that members from one or both went on to form BlackMatter.

This rebranding strategy parallels the smash-and-grab attacks these groups now increasingly employ: they make their money, and a lot of noise, and when they’re found out, they disappear before organizations or governments can pull together their threat intelligence and organize an effective response. When they return days, weeks or months later, they do so having implemented enough small changes to render themselves and their attacks unrecognizable. That is how DarkSide can become BlackMatter, and how its attacks can slip through security systems trained on previously encountered threats.

Attack Details

In September 2021 Darktrace was monitoring a US marketing agency which became the victim of a double extortion ransomware attack that bore hallmarks of a BlackMatter operation. This began when a single domain-authenticated device joined the company’s network. This was likely a pre-infected company device being reconnected after some time offline.

Only 15 minutes after joining, the device began SMB and ICMP scanning activities towards over 1000 different internal IPs. There was also a large spike of requests for Epmapper, which suggested an intent for RPC-based lateral movement. Although one credential was particularly prominent, multiple were used including labelled admin credentials. Given it’s unexpected nature, this recon quickly triggered a chain of DETECT/Network model breaches which ensured that Darktrace’s SOC were alerted via the Proactive Threat Notification service. Whilst SOC analysts began to triage the activity, the organization failed to act on any of the alerts they received, leaving the detected threat to take root within their digital environment.

Shortly after, a series of C2 beaconing occurred towards an endpoint associated with Cobalt Strike [9]. This was accompanied by a range of anomalous WMI bind requests to svcctl, SecAddr and further RPC connections. These allowed the initial compromised device to quickly infect 11 other devices. With continued scanning over the next day, valuable data was soon identified. Across several transfers, 230GB of internal data was then exfiltrated from four file servers via SSH port 22. This data was then made unusable to the organization through encryption occurring via SMB Writes and Moves/Renames with the randomly generated extension ‘.qHefKSmfd’. Finally a ransom note titled ‘qHefKSmfd.README.txt’ was dropped.

This ransom note was appended with the BlackMatter ASCII logo:

*Figure 1- The ASCII logo which accompanied BlackMatter’s ransom note*

Although Darktrace DETECT and Cyber AI Analyst continued to provide live alerting, the actor successfully accomplished their mission.

There are numerous reasons that an organization may fail to organize a response to a threat, (including resource shortages, out of hours attacks, and groups that simply move too fast). Without Darktrace’s RESPOND capabilities enabled, the threat actors could proceed this attack without obstacles.

*Figure 2- Cyber AI Analyst breaks down the stages of the attack [Note: this screenshot is from V5 of DETECT/Network]*

How would the attack have unfolded with RESPOND?

Armed with Darktrace’s evolving knowledge of ‘self’ for the customer’s unique digital environment, RESPOND would have activated within seconds of the first network scan, which was recognized as highly anomalous. The standard action taken here would usually involve enforcing the standard ‘pattern of life’ for the compromised device over a set time period in order to halt the anomaly while allowing the business to continue operating as normal.

RESPOND constantly re-evaluates threats as attacks unfold. Had the first stage still been successful, it would have continued to take targeted action at each corresponding stage of this attack. RESPOND models would have alerted to block the external connections to C2 servers over port 443, the outbound exfil attempts and crucially the SMB write activity over port 445 related to encryption.

As DETECT and RESPOND feed into one another, Darktrace would have continued to assess its actions as BlackMatter pivoted tactics. These actions buy back critical time for security teams that may not be in operation over the weekend, and stun the attacker into place without applying overly aggressive responses that create more problems than they solve.

Ultimately although this incident did not resolve autonomously, in response to the ransom event, Darktrace offered to enable RESPOND and set it in active mode for ransomware indicators across all client and server devices. This ensured an event like this would not occur again.

Why does RESPOND work?

Response solutions must be accurate enough to fire only when there is a genuine threat, configurable enough to let the user stay in the driver’s seat, and intelligent enough to know the right action to take to contain only the malicious activity- without disrupting normal business operations.

This is only possible if you can establish what ‘normal’ is for any one organization. And this is how Darktrace’s RESPOND product family ensures its actions are targeted and proportionate. By feeding off DETECT alerting which highlights subtle or large deviations across the network, cloud and SaaS, RESPOND can provide a measured response to the potential threat. This includes actions such as:

Enforcing the device’s ‘pattern of life’ for a given length of time
Enforcing the ‘group pattern of life’ (stopping a device from doing anything its peers haven’t done in the past)
Blocking connections of a certain type to a certain destination
Logging out of a cloud account
‘Smart quarantining’ an endpoint device- maintaining access to VPNs and company’s AV solution

Conclusion

In its report on BlackMatter [10], CISA recommended that organizations invest in network monitoring tools with the capacity to investigate anomalous activity. Picking up on unusual behavior rather than predetermined rules and signatures is an important step in fighting back against new threats. As this particular story shows, however, detection alone is not always enough. Turning on RESPOND, which takes immediate and precise action to contain threats, regardless of when and where they come in, is the best way to counter smash-and-grab attacks and protect organizations’ digital assets. There is little doubt that the threat actors behind BlackMatter will or have already returned with new names and strategies- but organizations with RESPOND will be ready for them.

Appendices

Darktrace Model Detections (in order of breach)

Those with the ‘PTN’ prefix were alerted directly to Darktrace’s 24/7 SOC team.

Device / ICMP Address Scan
Device / Suspicious SMB Scanning Activity
(PTN) Device / Suspicious Network Scan Activity
Anomalous Connection / SMB Enumeration
Device / Possible RPC Lateral Movement
Device / Active Directory Reconnaissance
Unusual Activity / Possible RPC Recon Activity
Device / Possible SMB/NTLM Reconnaissance
Compliance / Default Credential Usage
Device / New or Unusual Remote Command Execution
Anomalous Connection / New or Uncommon Service Control
Device / New or Uncommon SMB Named Pipe
Device / SMB Session Bruteforce
Device / New or Uncommon WMI Activity
(PTN) Device / Multiple Lateral Movement Model Breaches
Compromise / Sustained SSL or HTTP Increase
Compromise / SSL or HTTP Beacon
Compromise / Sustained TCP Beaconing Activity To Rare Endpoint
Device / Anomalous SMB Followed By Multiple Model Breaches
Device / Anomalous RDP Followed By Multiple Model Breaches
Anomalous Server Activity / Rare External from Server
Anomalous Connection / Anomalous SSL without SNI to New External
Anomalous Connection / Rare External SSL Self-Signed
Device / Long Agent Connection to New Endpoint
Compliance / SMB Drive Write
Anomalous Connection / Unusual Admin SMB Session
Anomalous Connection / High Volume of New or Uncommon Service Control
Anomalous Connection / Unusual Admin RDP Session
Device / Suspicious File Writes to Multiple Hidden SMB Shares
Anomalous Connection / Multiple Connections to New External TCP Port
Compliance / SSH to Rare External Destination
Anomalous Connection / Uncommon 1 GiB Outbound
Anomalous Connection / Data Sent to Rare Domain
Anomalous Connection / Download and Upload
(PTN) Unusual Activity / Enhanced Unusual External Data Transfer
Anomalous File / Internal / Additional Extension Appended to SMB File
(PTN) Compromise / Ransomware / Suspicious SMB Activity

List of IOCs

Reference List

[1] https://www.designnews.com/industrial-machinery/new-age-hackers-are-ditching-smash-and-grab-techniques

[2] https://cybernews.com/cyber-war/how-do-smash-and-grab-cyberattacks-help-ukraine-in-waging-war/

[3] https://blog.google/threat-analysis-group/phishing-campaign-targets-youtube-creators-cookie-theft-malware/

[4] https://www.ukcybersecuritycouncil.org.uk/news-insights/articles/the-benefits-of-automation-to-cyber-security/

[5] https://techcrunch.com/2021/11/03/blackmatter-ransomware-shut-down/

[6] https://www.trellix.com/en-us/about/newsroom/stories/research/blackmatter-ransomware-analysis-the-dark-side-returns.html

[7] https://www.nytimes.com/2021/05/14/business/darkside-pipeline-hack.html

[8] https://techcrunch.com/2022/01/14/fsb-revil-ransomware/

[9] https://www.virustotal.com/gui/domain/georgiaonsale.com/community

[10] https://www.cisa.gov/uscert/ncas/alerts/aa21-291a

Credit to: Andras Balogh, SOC Analyst and Gabriel Few-Wiegratz, Threat Intelligence Content Production Lead

Written by

The Darktrace Analyst Team

Inside the SOC

Written by

The Darktrace Analyst Team

•

September 8, 2025

Emma Foulger

Global Threat Research Operations Lead

Product Marketing Manager, Network Detection & Response

Watch the NIS2 Webinar

Blog

Network

September 9, 2025

The benefits of bringing together network and email security

In many organizations, network and email security operate in isolation. Each solution is tasked with defending its respective environment, even though both are facing the same advanced, multi-domain threats.

This siloed approach overlooks a critical reality: email remains the most common vector for initiating cyber-attacks, while the network is the primary stage on which those attacks progress. Without direct integration between these two domains, organizations risk leaving blind spots that adversaries can exploit.

A modern security strategy needs to unify email and network defenses, not just in name, but in how they share intelligence, conduct investigations, and coordinate response actions. Let’s take a look at how this joined-up approach delivers measurable technical, operational, and commercial benefits.

Technical advantages

Pre-alert intelligence: Gathering data before the threat strikes

Most security tools start working when something goes wrong – an unusual login, a flagged attachment, a confirmed compromise. But by then, attackers may already be a step ahead.

By unifying network and email security under a single AI platform (like the Darktrace Active AI Security Platform), you can analyze patterns across both environments in real time, even when there are no alerts. This ongoing monitoring builds a behavioral understanding of every user, device, and domain in your ecosystem.

That means when an email arrives from a suspicious domain, the system already knows whether that domain has appeared on your network before – and whether its behavior has been unusual. Likewise, when new network activity involves a domain first spotted in an email, it’s instantly placed in the right context.

This intelligence isn’t built on signatures or after-the-fact compromise indicators – it’s built on live behavioral baselines, giving your defenses the ability to flag threats before damage is done.

Alert-related intelligence: Connecting the dots in real time

Once an alert does fire, speed and context matter. The Darktrace Cyber AI Analyst can automatically investigate across both environments, piecing together network and email evidence into a single, cohesive incident.

Instead of leaving analysts to sift through fragmented logs, the AI links events like a phishing email to suspicious lateral movement on the recipient’s device, keeping the full attack chain intact. Investigations that might take hours – or even days – can be completed in minutes, with far fewer false positives to wade through.

This is more than a time-saver. It ensures defenders maintain visibility after the first sign of compromise, following the attacker as they pivot into network infrastructure, cloud services, or other targets. That cross-environment continuity is impossible to achieve with disconnected point solutions or siloed workflows.

Operational advantages

Streamlining SecOps across teams

In many organizations, email security is managed by IT, while network defense belongs to the SOC. The result? Critical information is scattered between tools and teams, creating blind spots just when you need clarity.

When email and network data flow into a single platform, everyone is working from the same source of truth. SOC analysts gain immediate visibility into email threats without opening another console or sending a request to another department. The IT team benefits from the SOC’s deeper investigative context.

The outcome is more than convenience: it’s faster, more informed decision-making across the board.

Reducing time-to-meaning and enabling faster response

A unified platform removes the need to manually correlate alerts between tools, reducing time-to-meaning for every incident. Built-in AI correlation instantly ties together related events, guiding analysts toward coordinated responses with higher confidence.

Instead of relying on manual SIEM rules or pre-built SOAR playbooks, the platform connects the dots in real time, and can even trigger autonomous response actions across both environments simultaneously. This ensures attacks are stopped before they can escalate, regardless of where they begin.

Commercial advantages

While purchasing “best-of-breed" for all your different tools might sound appealing, it often leads to a patchwork of solutions with overlapping costs and gaps in coverage. However good a “best-in-breed" email security solution might be in the email realm, it won't be truly effective without visibility across domains and an AI analyst piecing intelligence together. That’s why we think “best-in-suite" is the only “best-in-breed" approach that works – choosing a high-quality platform ensures that every new capability strengthens the whole system.

On top of that, security budgets are under constant pressure. Managing separate vendors for email and network defense means juggling multiple contracts, negotiating different SLAs, and stitching together different support models.

With a single provider for both, procurement and vendor management become far simpler. You deal with one account team, one support channel, and one unified strategy for both environments. If you choose to layer on managed services, you get consistent expertise across your whole security footprint.

Even more importantly, an integrated AI platform sets the stage for growth. Once email and network are under the same roof, adding coverage for other attack surfaces – like cloud or identity – is straightforward. You’re building on the same architecture, not bolting on new point solutions that create more complexity.

Check out the white paper, The Modern Security Stack: Why Your NDR and Email Security Solutions Need to Work Together, to explore these benefits in more depth, with real-world examples and practical steps for unifying your defenses.

[related-resource]

About the author

Mikey Anderson

Product Marketing Manager, Network Detection & Response

Blog

September 9, 2025

Unpacking the Salesloft Incident: Insights from Darktrace Observations

Introduction

On August 26, 2025, Google Threat intelligence Group released a report detailing a widespread data theft campaign targeting the sales automation platform Salesloft, via compromised OAuth tokens used by the third-party Drift AI chat agent [1][2]. The attack has been attributed to the threat actor UNC6395 by Google Threat Intelligence and Mandiant [1].

The attack is believed to have begun in early August 2025 and continued through until mid-August 2025 [1], with the threat actor exporting significant volumes of data from multiple Salesforce instances [1]. Then sifting through this data for anything that could be used to compromise the victim’s environments such as access keys, tokens or passwords. This had led to Google Threat Intelligence Group assessing that the primary intent of the threat actor is credential harvesting, and later reporting that it was aware of in excess of 700 potentially impacted organizations [3].

Salesloft previously stated that, based on currently available data, customers that do not integrate with Salesforce are unaffected by this campaign [2]. However, on August 28, Google Threat Intelligence Group announced that “Based on new information identified by GTIG, the scope of this compromise is not exclusive to the Salesforce integration with Salesloft Drift and impacts other integrations” [2]. Google Threat Intelligence has since advised that any and all authentication tokens stored in or connected to the Drift platform be treated as potentially compromised [1].

This campaign demonstrates how attackers are increasingly exploiting trusted Software-as-a-Service (SaaS) integrations as a pathway into enterprise environment.

By abusing these integrations, threat actors were able to exfiltrate sensitive business data at scale, bypassing traditional security controls. Rather than relying on malware or obvious intrusion techniques, the adversaries leveraged legitimate credentials and API traffic that resembled legitimate Salesforce activity to achieve their goals. This type of activity is far harder to detect with conventional security tools, since it blends in with the daily noise of business operations.

The incident underscores the escalating significance of autonomous coverage within SaaS and third-party ecosystems. As businesses increasingly depend on interconnected platforms, visibility gaps become evident that cannot be managed by conventional perimeter and endpoint defenses.

By developing a behavioral comprehension of each organization's distinct use of cloud services, anomalies can be detected, such as logins from unexpected locations, unusually high volumes of API requests, or unusual document activity. These indications serve as an early alert system, even when intruders use legitimate tokens or accounts, enabling security teams to step in before extensive data exfiltration takes place

What happened?

The campaign is believed to have started on August 8, 2025, with malicious activity continuing until at least August 18. The threat actor, tracked as UNC6395, gained access via compromised OAuth tokens associated with Salesloft Drift integrations into Salesforce [1]. Once tokens were obtained, the attackers were able to issue large volumes of Salesforce API requests, exfiltrating sensitive customer and business data.

Initial Intrusion

The attackers first established access by abusing OAuth and refresh tokens from the Drift integration. These tokens gave them persistent access into Salesforce environments without requiring further authentication [1]. To expand their foothold, the threat actor also made use of TruffleHog [4], an open-source secrets scanner, to hunt for additional exposed credentials. Logs later revealed anomalous IAM updates, including unusual UpdateAccessKey activity, which suggested attempts to ensure long-term persistence and control within compromised accounts.

Internal Reconnaissance & Data Exfiltration

Once inside, the adversaries began exploring the Salesforce environments. They ran queries designed to pull sensitive data fields, focusing on objects such as Cases, Accounts, Users, and Opportunities [1]. At the same time, the attackers sifted through this information to identify secrets that could enable access to other systems, including AWS keys and Snowflake credentials [4]. This phase demonstrated the opportunistic nature of the campaign, with the actors looking for any data that could be repurposed for further compromise.

Lateral Movement

Salesloft and Mandiant investigations revealed that the threat actor also created at least one new user account in early September. Although follow-up activity linked to this account was limited, the creation itself suggested a persistence mechanism designed to survive remediation efforts. By maintaining a separate identity, the attackers ensured they could regain access even if their stolen OAuth tokens were revoked.

Accomplishing the mission

The data taken from Salesforce environments included valuable business records, which attackers used to harvest credentials and identify high-value targets. According to Mandiant, once the data was exfiltrated, the actors actively sifted through it to locate sensitive information that could be leveraged in future intrusions [1]. In response, Salesforce and Salesloft revoked OAuth tokens associated with Drift integrations on August 20 [1], a containment measure aimed at cutting off the attackers’ primary access channel and preventing further abuse.

How did the attack bypass the rest of the security stack?

The campaign effectively bypassed security measures by using legitimate credentials and OAuth tokens through the Salesloft Drift integration. This rendered traditional security defenses like endpoint protection and firewalls ineffective, as the activity appeared non-malicious [1]. The attackers blended into normal operations by using common user agents and making queries through the Salesforce API, which made their activity resemble legitimate integrations and scripts. This allowed them to operate undetected in the SaaS environment, exploiting the trust in third-party connections and highlighting the limitations of traditional detection controls.

Darktrace Coverage

Anomalous activities have been identified across multiple Darktrace deployments that appear associated with this campaign. This included two cases on customers based within the United States who had a Salesforce integration, where the pattern of activities was notably similar.

On August 17, Darktrace observed an account belonging to one of these customers logging in from the rare endpoint 208.68.36[.]90, while the user was seen active from another location. This IP is a known indicator of compromise (IoC) reported by open-source intelligence (OSINT) for the campaign [2].

Figure 1: Cyber AI Analyst Incident summarizing the suspicious login seen for the account.

The login event was associated with the application Drift, further connecting the events to this campaign.

Figure 2: Advanced Search logs showing the Application used to login.

Following the login, the actor initiated a high volume of Salesforce API requests using methods such as GET, POST, and DELETE. The GET requests targeted endpoints like /services/data/v57.0/query and /services/data/v57.0/sobjects/Case/describe, where the former is used to retrieve records based on a specific criterion, while the latter provides metadata for the Case object, including field names and data types [5,6].

Subsequently, a POST request to /services/data/v57.0/jobs/query was observed, likely to initiate a Bulk API query job for extracting large volumes of data from the Ingest Job endpoint [7,8].

Finally, a DELETE request to remove an ingestion job batch, possibly an attempt to obscure traces of prior data access or manipulation.

A case on another US-based customer took place a day later, on August 18. This again began with an account logging in from the rare IP 208.68.36[.]90 involving the application Drift. This was followed by Salesforce GET requests targeting the same endpoints as seen in the previous case, and then a POST to the Ingest Job endpoint and finally a DELETE request, all occurring within one minute of the initial suspicious login.

The chain of anomalous behaviors, including a suspicious login and delete request, resulted in Darktrace’s Autonomous Response capability suggesting a ‘Disable user’ action. However, the customer’s deployment configuration required manual confirmation for the action to take effect.

Figure 3: An example model alert for the user, triggered due to an anomalous API DELETE request.

Figure 4: Model Alert Event Log showing various model alerts for the account that ultimately led to an Autonomous Response model being triggered.

Conclusion

In conclusion, this incident underscores the escalating risks of SaaS supply chain attacks, where third-party integrations can become avenues for attacks. It demonstrates how adversaries can exploit legitimate OAuth tokens and API traffic to circumvent traditional defenses. This emphasizes the necessity for constant monitoring of SaaS and cloud activity, beyond just endpoints and networks, while also reinforcing the significance of applying least privilege access and routinely reviewing OAuth permissions in cloud environments. Furthermore, it provides a wider perspective into the evolution of the threat landscape, shifting towards credential and token abuse as opposed to malware-driven compromise.

‍

Credit to Emma Foulger (Global Threat Research Operations Lead), Calum Hall (Technical Content Researcher), Signe Zaharka (Principal Cyber Analyst), Min Kim (Senior Cyber Analyst), Nahisha Nobregas (Senior Cyber Analyst), Priya Thapa (Cyber Analyst)

Appendices

Darktrace Model Detections

· SaaS / Access / Unusual External Source for SaaS Credential Use

· SaaS / Compromise / Login From Rare Endpoint While User Is Active

· SaaS / Compliance / Anomalous Salesforce API Event

· SaaS / Unusual Activity / Multiple Unusual SaaS Activities

· Antigena / SaaS / Antigena Unusual Activity Block

· Antigena / SaaS / Antigena Suspicious Source Activity Block

Customers should consider integrating Salesforce with Darktrace where possible. These integrations allow better visibility and correlation to spot unusual behavior and possible threats.