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December 16, 2024

Breaking Down Nation State Attacks on Supply Chains

Explore how nation-state supply chain attacks like 3CX, NotPetya, and SolarWinds exploited trusted providers to cause global disruption, highlighting the urgent need for robust security measures.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Benjamin Druttman
Cyber Security AI Technical Instructor
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16
Dec 2024

Introduction: Nation state attacks on supply chains

In recent years, supply chain attacks have surged in both frequency and sophistication, evolving into one of the most severe threats to organizations across almost every industry. By exploiting third-party vendors and service providers, these attacks can inflict widespread disruption with a single breach. They have become a go-to choice for nation state actors and show no signs of slowing down. According to Gartner, the costs from these attacks will skyrocket “from $46 billion in 2023 to $138 billion by 2031” [1].  

But why are supply chains specifically such an irresistible target for threat actors? Dwight D. Eisenhower, the General of the US Army in World War II and former US President, once said, “you won’t find it difficult to prove that battles, campaigns, and even wars have been won or lost primarily because of logistics.”

The same is true in cyberspace and cyberwarfare. We live in an increasingly interconnected world. The provision of almost every service integral to our daily lives relies on a complex web of interdependent third parties.  

Naturally, threat actors gravitate towards these service providers. By compromising just one of them, they can spread through supply chains downstream to other organizations and raise the odds of winning their battle, campaign, or war.  

software supply chain sequence
Figure 1: Software supply chain attack cycle

A house built on open-source sand

Software developers face immense pressure to produce functional code quickly, often under tight deadlines. Adding to this challenge is the need to comply with stringent security requirements set by their DevSecOps counterparts, who aim to ensure that code is safe from vulnerabilities.  

Open-source repositories alleviate some of this pressure by providing pre-built packages of code and fully functioning tools that developers can freely access and integrate. These highly accessible resources enhance productivity and boost innovation. As a result, they have a huge, diverse user base spanning industries and geographies. However, given their extensive adoption, any security lapse can result in widespread compromise across businesses.

Cautionary tales for open-source dependencies

This is exactly what happened in December 2021 when a remote code execution vulnerability was discovered in Log4J’s software. In simple terms, it exposed an alarmingly straightforward way for attackers to take control of any system using Log4J.  

The scope for potential attack was unprecedented. Some estimates say up to 3 billion devices were affected worldwide, in what was quickly labelled the “single biggest, most critical vulnerability of the last decade” [2].

What ensued was a race between opportunistic nefarious actors and panicked security professionals. The astronomical number of vulnerable devices laid expansive groundwork for attackers, who quickly began probing potentially exploitable systems. 48% of corporate networks globally were scanned for the vulnerability, while security teams scrambled to apply the remediating patch [3].

The vulnerability attracted nation states like a moth to a flame, who, unsurprisingly, beat many security teams to it. According to the FBI and the US Cybersecurity and Infrastructure Agency (CISA), Iranian government-sponsored threat groups were found using the Log4J vulnerability to install cryptomining software, credential stealers and Ngrok reverse proxies onto no less than US Federal networks [4].  

Research from Microsoft and Mandiant revealed nation state groups from China, North Korea and Turkey also taking advantage of the Log4J vulnerability to deploy malware on target systems [5].  

If Log4j taught us anything, it’s that vulnerabilities in open-source technologies can be highly attractive target for nation states. When these technologies are universally adopted, geopolitical adversaries have a much wider net of opportunity to successfully weaponize them.  

It therefore comes as no surprise that nation states have ramped up their operations targeting the open-source link of the supply chain in recent years.  

Since 2020, there has been a 1300% increase in malicious threats circulating on open-source repositories. PyPI is the official open-source code repository for programming done in the Python language and used by over 800,000 developers worldwide. In the first 9 months of 2023 alone, 7,000 malicious packages were found on PyPI, some of which were linked to the North Korea state-sponsored threat group, Lazarus [6].  

Most of them were found using a technique called typosquatting, in which the malicious payloads are disguised with names that very closely resemble those of legitimate packages, ready for download by an unwitting software developer. This trickery of the eye is an example of social engineering in the supply chain.  

A hop, skip, and a jump into the most sensitive networks on earth

One of the most high-profile supply chain attacks in recent history occurred in 2023, targeting 3CX’s Desktop App – a widely used video communications by over 600,000 customers in various sectors such as aerospace, healthcare and hospitality.

The incident gained notoriety as a double supply chain attack. The initial breach originated from financial trading software called X_Trader, which had been infected with a backdoor.  A 3CX employee unknowingly downloaded the compromised X_Trader software onto a corporate device. This allowed attackers to steal the employee’s credentials and use them to gain access to 3CX’s network, spread laterally and compromising Windows and Mac systems.  

The attack moved along another link of the supply chain to several of 3CX’s customers, impacting critical national infrastructure like energy sector in US and Europe.  

For the average software provider, this attack shed more light on how a compromise of their technology could cause chaos for their customers.  

But nation states already knew this. The 3CX attack was attributed, yet again, to Lazarus, the same North Korean nation state blamed for implanting malicious packages in the Python repository.  

It’s also worth mentioning the astounding piece of evidence in a separate social engineering campaign which linked the 3CX hack to North Korea. It was an attack worthy of a Hollywood cyber block buster. The threat group, Lazarus, lured hopeful job candidates on LinkedIn into clicking on malicious ZIP file disguised as an attractive PDF offer for a position as a Developer at HSBC. The malware’s command and control infrastructure, journalide[.]org, was the same one discovered in the 3CX campaign.  

Though not strictly a supply chain attack, the LinkedIn campaign illustrates how nation states employ a diverse array of methods that span beyond the supply chain to achieve their goals. These sophisticated and well-resourced adversaries are adaptable and capable of repurposing their command-and-control infrastructure to orchestrate a range of attacks. This attack, along with the typosquatting attacks found in PyPI, serve as a critical reminder for security teams: supply chain attacks are often coupled with another powerful tactic – social engineering of human teams.

When the cure is worse than the disease

Updates to the software are a core pillar of cybersecurity, designed to patch vulnerabilities like Log4J and ensure it is safe. However, they have also proven to serve as alarmingly efficient delivery vessels for nation states to propagate their cyberattacks.  

Two of the most prolific supply chain breaches in recent history have been deployed through malicious updates, illustrating how they can be a double-edged sword when it comes to cyber defense.  

NotPetya (2017) and Solarwinds (2020)

The 2017 NotPetya ransomware attack exemplified the mass spread of ransomware via a single software update. A Russian military group injected malware on accounting software used by Ukrainian businesses for tax reporting. Via an automatic update, the ransomware was pushed out to thousands of customers within hours, crippled Ukrainian infrastructure including airports, financial institutions and government agencies.  

Some of the hardest hit victims were suppliers themselves. Maersk, the global shipping giant responsible for shipping one fifth of the world’s goods, had their entire global operations brought to a halt and their 76 ports temporarily shut down. The interruptions to global trade were then compounded when a FedEx subsidiary was hit by the same ransomware. Meanwhile, Merck, a pharmaceutical company, was unable to supply vaccines to the Center for Disease Control and Prevention due to the attack.  

In 2020, another devastating supply chain attack unfolded in a similar way. Threat actors tied to Russian intelligence embedded malicious code into Solarwinds’ Orion IT software, which was then distributed as an update to 18,000 organizations. Victims included at least eight U.S. government agencies, as well as several major tech companies.  

These two attacks highlighted two key lessons. First, in a hyperconnected digital world, nation states will exploit the trust organizations place in software updates to cause a ripple effect of devastation downstream. Secondly, the economies of scale for the threat actor themselves are staggering: a single malicious update provided the heavy lifting work of dissemination to the attacker. A colossal number of originations were infected, and they obtained the keys to the world’s most sensitive networks.

The conclusion is obvious, albeit challenging to implement; organizations must rigorously scrutinize the authenticity and security of updates to prevent far-reaching consequences.  

Some of the biggest supply chain attacks in recent history and the nation state actor they are attributed to
Figure 2: Some of the biggest supply chain attacks in recent history and the nation state actor they are attributed to

Geopolitics and nation States in 2024: Beyond the software supply chain

The threat to our increasingly complex web of global supply is real. But organizations must look beyond their software to successfully mitigate supply chain disruption. Securing hardware and logistics is crucial, as these supply chain links are also in the crosshairs of nation states.  

In July 2024, suspicious packages caused a warehouse fire at a depot belonging to courier giant DHL in Birmingham, UK. British counter-terrorism authorities investigated Russian involvement in this fire, which was linked to a very similar incident that same month at a DHL facility in Germany.  

In September 2024, camouflaged explosives were hidden in walkie talkies and pagers in Lebanon and Syria – a supply chain attack widely believed to be carried out by Israel.

While these attacks targeted hardware and logistics rather than software, the underlying rule of thumb remained the same: the compromise of a single distributor can provide the attackers with considerable economies of scale.

These attacks sparked growing concerns of coordinated efforts to sabotage the supply chain. This sentiment was reflected in a global survey carried out by HP in August 2024, in which many organisations reported “nation-state threat actors targeting physical supply chains and tampering with device hardware and firmware integrity” [7].

More recently, in November 2024, the Russian military unit 29155 vowed to “turn the lights out for millions” by threatening to launch cyberattacks on the blood supply of NATO countries, critical national infrastructure (CNI). Today, CNI encompasses more than the electric grid and water supply; it includes ICT services and IT infrastructure – the digital systems that underpin the foundations of modern society.    

This is nothing new. The supply and logistics-focused tactic has been central to warfare throughout history. What’s changed is that cyberspace has merely expanded the scale and efficiency of these tactics, turning single software compromises into attack multipliers. The supply chain threat is now more multi-faceted than ever before.  

Learnings from the supply chain threat landscape

Consider some of the most disastrous nation-state supply chain attacks in recent history – 3CX, NotPetya and Solarwinds. They share a remarkable commonality: the attackers only needed to compromise a single piece of software to cause rampant disruption. By targeting a technology provider whose products were deeply embedded across industries, threat actors leveraged the trust inherent in the supply chain to infiltrate networks at scale.

From a nation-state’s perspective, targeting a specific technology, device or service used by vast swathes of society amplifies operational efficiency. For software, hardware and critical service suppliers, these examples serve as an urgent wake-up call. Without rigorous security measures, they risk becoming conduits for global disruption. Sanity-checking code, implementing robust validation processes, and fostering a culture of security throughout the supply chain are no longer optional—they are essential.  

The stakes are clear: in the interconnected digital age, the safety of countless systems, industries and society at large depends on their vigilance.  

Screenshot of supply chain security whitepaper

Gain a deeper understanding of the evolving risks in supply chain security and explore actionable strategies to protect your organization against emerging threats. Download the white paper to empower your decision-making with expert insights tailored for CISOs

Download: Securing the Supply Chain White Paper

References

  1. https://www.gartner.com/en/documents/5524495
  1. CISA Insights “Remediate Vulnerabilities for Internet-Accessible Systems.”
  1. https://blog.checkpoint.com/security/the-numbers-behind-a-cyber-pandemic-detailed-dive/
  1. https://www.cisa.gov/news-events/cybersecurity-advisories/aa22-320a  
  1. https://www.microsoft.com/en-us/security/blog/2021/12/11/guidance-for-preventing-detecting-and-hunting-for-cve-2021-44228-log4j-2-exploitation/  
  1. https://content.reversinglabs.com/state-of-sscs-report/the-state-of-sscs-report-24  
  1. https://www.hp.com/us-en/newsroom/press-releases/2024/hp-wolf-security-study-supply-chains.html
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Benjamin Druttman
Cyber Security AI Technical Instructor

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June 27, 2025

Patch and Persist: Darktrace’s Detection of Blind Eagle (APT-C-36)

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What is Blind Eagle?

Since 2018, APT-C-36, also known as Blind Eagle, has been observed performing cyber-attacks targeting various sectors across multiple countries in Latin America, with a particular focus on Colombian organizations.

Blind Eagle characteristically targets government institutions, financial organizations, and critical infrastructure [1][2].

Attacks carried out by Blind Eagle actors typically start with a phishing email and the group have been observed utilizing various Remote Access Trojans (RAT) variants, which often have in-built methods for hiding command-and-control (C2) traffic from detection [3].

What we know about Blind Eagle from a recent campaign

Since November 2024, Blind Eagle actors have been conducting an ongoing campaign targeting Colombian organizations [1].

In this campaign, threat actors have been observed using phishing emails to deliver malicious URL links to targeted recipients, similar to the way threat actors have previously been observed exploiting CVE-2024-43451, a vulnerability in Microsoft Windows that allows the disclosure of a user’s NTLMv2 password hash upon minimal interaction with a malicious file [4].

Despite Microsoft patching this vulnerability in November 2024 [1][4], Blind Eagle actors have continued to exploit the minimal interaction mechanism, though no longer with the intent of harvesting NTLMv2 password hashes. Instead, phishing emails are sent to targets containing a malicious URL which, when clicked, initiates the download of a malicious file. This file is then triggered by minimal user interaction.

Clicking on the file triggers a WebDAV request, with a connection being made over HTTP port 80 using the user agent ‘Microsoft-WebDAV-MiniRedir/10.0.19044’. WebDAV is a transmission protocol which allows files or complete directories to be made available through the internet, and to be transmitted to devices [5]. The next stage payload is then downloaded via another WebDAV request and malware is executed on the target device.

Attackers are notified when a recipient downloads the malicious files they send, providing an insight into potential targets [1].

Darktrace’s coverage of Blind Eagle

In late February 2025, Darktrace observed activity assessed with medium confidence to be  associated with Blind Eagle on the network of a customer in Colombia.

Within a period of just five hours, Darktrace / NETWORK detected a device being redirected through a rare external location, downloading multiple executable files, and ultimately exfiltrating data from the customer’s environment.

Since the customer did not have Darktrace’s Autonomous Response capability enabled on their network, no actions were taken to contain the compromise, allowing it to escalate until the customer’s security team responded to the alerts provided by Darktrace.

Darktrace observed a device on the customer’s network being directed over HTTP to a rare external IP, namely 62[.]60[.]226[.]112, which had never previously been seen in this customer’s environment and was geolocated in Germany. Multiple open-source intelligence (OSINT) providers have since linked this endpoint with phishing and malware campaigns [9].

The device then proceeded to download the executable file hxxp://62[.]60[.]226[.]112/file/3601_2042.exe.

Darktrace’s detection of the affected device connecting to an unusual location based in Germany.
Figure 1: Darktrace’s detection of the affected device connecting to an unusual location based in Germany.
Darktrace’s detection of the affected device downloading an executable file from the suspicious endpoint.
Figure 2: Darktrace’s detection of the affected device downloading an executable file from the suspicious endpoint.

The device was then observed making unusual connections to the rare endpoint 21ene.ip-ddns[.]com and performing unusual external data activity.

This dynamic DNS endpoint allows a device to access an endpoint using a domain name in place of a changing IP address. Dynamic DNS services ensure the DNS record of a domain name is automatically updated when the IP address changes. As such, malicious actors can use these services and endpoints to dynamically establish connections to C2 infrastructure [6].

Further investigation into this dynamic endpoint using OSINT revealed multiple associations with previous likely Blind Eagle compromises, as well as Remcos malware, a RAT commonly deployed via phishing campaigns [7][8][10].

Darktrace’s detection of the affected device connecting to the suspicious dynamic DNS endpoint, 21ene.ip-ddns[.]com.
Figure 3: Darktrace’s detection of the affected device connecting to the suspicious dynamic DNS endpoint, 21ene.ip-ddns[.]com.

Shortly after this, Darktrace observed the user agent ‘Microsoft-WebDAV-MiniRedir/10.0.19045’, indicating usage of the aforementioned transmission protocol WebDAV. The device was subsequently observed connected to an endpoint associated with Github and downloading data, suggesting that the device was retrieving a malicious tool or payload. The device then began to communicate to the malicious endpoint diciembrenotasenclub[.]longmusic[.]com over the new TCP port 1512 [11].

Around this time, the device was also observed uploading data to the endpoints 21ene.ip-ddns[.]com and diciembrenotasenclub[.]longmusic[.]com, with transfers of 60 MiB and 5.6 MiB observed respectively.

Figure 4: UI graph showing external data transfer activity.

This chain of activity triggered an Enhanced Monitoring model alert in Darktrace / NETWORK. These high-priority model alerts are designed to trigger in response to higher fidelity indicators of compromise (IoCs), suggesting that a device is performing activity consistent with a compromise.

 Darktrace’s detection of initial attack chain activity.
Figure 5: Darktrace’s detection of initial attack chain activity.

A second Enhanced Monitoring model was also triggered by this device following the download of the aforementioned executable file (hxxp://62[.]60[.]226[.]112/file/3601_2042.exe) and the observed increase in C2 activity.

Following this activity, Darktrace continued to observe the device beaconing to the 21ene.ip-ddns[.]com endpoint.

Darktrace’s Cyber AI Analyst was able to correlate each of the individual detections involved in this compromise, identifying them as part of a broader incident that encompassed C2 connectivity, suspicious downloads, and external data transfers.

Cyber AI Analyst’s investigation into the activity observed on the affected device.
Figure 6: Cyber AI Analyst’s investigation into the activity observed on the affected device.
Figure 7: Cyber AI Analyst’s detection of the affected device’s broader connectivity throughout the course of the attack.

As the affected customer did not have Darktrace’s Autonomous Response configured at the time, the attack was able to progress unabated. Had Darktrace been properly enabled, it would have been able to take a number of actions to halt the escalation of the attack.

For example, the unusual beaconing connections and the download of an unexpected file from an uncommon location would have been shut down by blocking the device from making external connections to the relevant destinations.

Conclusion

The persistence of Blind Eagle and ability to adapt its tactics, even after patches were released, and the speed at which the group were able to continue using pre-established TTPs highlights that timely vulnerability management and patch application, while essential, is not a standalone defense.

Organizations must adopt security solutions that use anomaly-based detection to identify emerging and adapting threats by recognizing deviations in user or device behavior that may indicate malicious activity. Complementing this with an autonomous decision maker that can identify, connect, and contain compromise-like activity is crucial for safeguarding organizational networks against constantly evolving and sophisticated threat actors.

Credit to Charlotte Thompson (Senior Cyber Analyst), Eugene Chua (Principal Cyber Analyst) and Ryan Traill (Analyst Content Lead)

Appendices

IoCs

IoC – Type - Confidence
Microsoft-WebDAV-MiniRedir/10.0.19045 – User Agent

62[.]60[.]226[.]112 – IP – Medium Confidence

hxxp://62[.]60[.]226[.]112/file/3601_2042.exe – Payload Download – Medium Confidence

21ene.ip-ddns[.]com – Dynamic DNS Endpoint – Medium Confidence

diciembrenotasenclub[.]longmusic[.]com  - Hostname – Medium Confidence

Darktrace’s model alert coverage

Anomalous File / Suspicious HTTP Redirect
Anomalous File / EXE from Rare External Location
Anomalous File / Multiple EXE from Rare External Location
Anomalous Server Activity / Outgoing from Server
Unusual Activity / Unusual External Data to New Endpoint
Device / Anomalous Github Download
Anomalous Connection / Multiple Connections to New External TCP Port
Device / Initial Attack Chain Activity
Anomalous Server Activity / Rare External from Server
Compromise / Suspicious File and C2
Compromise / Fast Beaconing to DGA
Compromise / Large Number of Suspicious Failed Connections
Device / Large Number of Model Alert

Mitre Attack Mapping:

Tactic – Technique – Technique Name

Initial Access - T1189 – Drive-by Compromise
Initial Access - T1190 – Exploit Public-Facing Application
Initial Access ICS - T0862 – Supply Chain Compromise
Initial Access ICS - T0865 – Spearphishing Attachment
Initial Access ICS - T0817 - Drive-by Compromise
Resource Development - T1588.001 – Malware
Lateral Movement ICS - T0843 – Program Download
Command and Control - T1105 - Ingress Tool Transfer
Command and Control - T1095 – Non-Application Layer Protocol
Command and Control - T1571 – Non-Standard Port
Command and Control - T1568.002 – Domain Generation Algorithms
Command and Control ICS - T0869 – Standard Application Layer Protocol
Evasion ICS - T0849 – Masquerading
Exfiltration - T1041 – Exfiltration Over C2 Channel
Exfiltration - T1567.002 – Exfiltration to Cloud Storage

References

1)    https://research.checkpoint.com/2025/blind-eagle-and-justice-for-all/

2)    https://assets.kpmg.com/content/dam/kpmgsites/in/pdf/2025/04/kpmg-ctip-blind-eagle-01-apr-2025.pdf.coredownload.inline.pdf

3)    https://www.checkpoint.com/cyber-hub/threat-prevention/what-is-remote-access-trojan/#:~:text=They%20might%20be%20attached%20to,remote%20access%20or%20system%20administration

4)    https://msrc.microsoft.com/update-guide/vulnerability/CVE-2024-43451

5)    https://www.ionos.co.uk/digitalguide/server/know-how/webdav/

6)    https://vercara.digicert.com/resources/dynamic-dns-resolution-as-an-obfuscation-technique

7)    https://threatfox.abuse.ch/ioc/1437795

8)    https://www.checkpoint.com/cyber-hub/threat-prevention/what-is-malware/remcos-malware/

9)    https://www.virustotal.com/gui/url/b3189db6ddc578005cb6986f86e9680e7f71fe69f87f9498fa77ed7b1285e268

10) https://www.virustotal.com/gui/domain/21ene.ip-ddns.com

11) https://www.virustotal.com/gui/domain/diciembrenotasenclub.longmusic.com/community

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Charlotte Thompson
Cyber Analyst

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June 19, 2025

Customer Case Study: Leading Petrochemical Manufacturer

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Headquartered in Saudi Arabia, this industry leading petrochemical manufacturer serves customers in more than 80 countries across diverse markets throughout Europe, Africa, Latin America, the Middle East, China, and Southeast Asia.

Cyber resiliency critical to growth strategy

This leading petrochemical manufacturer’s vision is to be one of the major global players in the production and marketing of designated petrochemicals and downstream products. The company aims to significantly increase its capacity to up to a million metric tons within the next few years.

With cyber-attacks on critical infrastructure increasing 30% globally last year, cyber resiliency is essential to supporting the company’s strategic business goals of:

  • Maximizing production through efficient asset utilization
  • Maximizing sales by conducting 90% of its business outside Saudi Arabia
  • Optimizing resources and processes by integrating with UN Global Compact principles for sustainability and efficiency
  • Growing its business portfolio by engaging in joint ventures to diversify production and add value to the economy

However, the industry leader faced several challenges in its drive to fortify its cybersecurity defenses.

Visibility gaps delay response time

The company’s existing security setup provided limited visibility to the in-house security team, hindering its ability to detect anomalous network and user activity in real time. This resulted in delayed responses to potential incidents, making proactive issue resolution difficult and any remediation in the event of a successful attack costly and time-consuming.

Manual detection drains resources

Without automated detection and response capabilities, the organization’s security team had to manually monitor for suspicious activity – a time-consuming and inefficient approach that strained resources and left the organization vulnerable. This made it difficult for the team to stay current with training or acquire new skills and certifications, which are core to the ethos of both the company’s owners and the team itself.

Cyber-attacks on critical infrastructure increasing

The petrochemical manufacturer is part of a broader ecosystem of companies, making the protection of its supply chain – both upstream and downstream – critical. With several manufacturing entities and multiple locations, the customer’s internal structure is complex and challenging to secure. As cyber-attacks on critical infrastructure escalate, it needed a more comprehensive approach to safeguard its business and the wider ecosystem.

Keeping and growing skills and focus in-house

To strengthen its cybersecurity strategy, the company considered two options:

  1. Make a significant initial and ongoing investment in a Security Operations Center (SOC), which would involve skills development outside the company and substantial management overhead.
  2. Use a combination of new, automated tools and an outsourced Managed Detection and Response (MDR) service to reduce the burden on internal security specialists and allow the company to invest in upskilling its staff so they can focus on more strategic tasks.

Faced with this choice between entirely outsourcing security and augmenting the security team with new capabilities, the customer chose the second option, selecting Darktrace to automate the company’s monitoring, detection, and response. Today, the petrochemical manufacturer is using:

Extending the SOC with 24/7 expert support

To alleviate the burden on its lean security team, the company augmented its in-house capabilities with Darktrace’s Managed Detection & Response service. This support acts as an extension of its SOC, providing 24/7 monitoring, investigation, and escalation of high-priority threats. With Darktrace’s global SOC managing alert triage and autonomously containing threats, the organization’s internal team can focus on strategic initiatives. The result is a stronger security posture and increased capacity to proactively address evolving cyber risks – without expanding headcount or sacrificing visibility.

A unique approach to AI

In its search for a new security platform, the company’s Director of Information Technology said Darktrace’s autonomous response capability, coupled with Self-Learning AI-driven threat reduction, were two big reasons for selecting Darktrace over competing products and services.

AI was a huge factor – no one else was doing what Darktrace was doing with [AI].”

Demonstrated visibility

Before Darktrace, the customer had no visibility into the network activity to and from remote worker devices. Some employees need the ability to connect to its networks at any time and from any location, including the Director of Information Technology. The trial deployment of Darktrace / ENDPOINT was a success and gave the team peace of mind that, no matter the location or device, high-value remote workers were protected by Darktrace.

Modular architecture  

Darktrace's modular architecture allowed the company to deploy security controls across its complex, multi-entity environment. The company’s different locations run on segregated networks but are still interconnected and need to be protected. Darktrace / NETWORK provides a unified view and coordinated security response across the organization’s entire network infrastructure, including endpoint devices.

Results

The petrochemical manufacturer is using Darktrace across all of its locations and has achieved total visibility across network and user activity. “Darktrace is increasing in value every day,” said the Director of Information Technology.

I don’t have a big team, and Darktrace makes our lives very, very easy, not least the automation of some of the tasks that require constant manual review.”

Time savings frees analysts to focus on proactive security

Darktrace / NETWORK provides continuous, AI-driven monitoring and analysis of the company’s network activity, user behavior, and threat patterns, establishing a baseline of what normal activity looks like, and then alerting analysts to any deviations from normal traffic, activity, and behaviors. Darktrace’s autonomous response capabilities speed up response to detected threats, meaning intervention from the security team is required for fewer incidents and alerts.

In October 2024 alone, Darktrace Cyber AI Analyst saved the team 810 investigation hours, and autonomously responded to 180 anomalous behaviors that were uncovered during the investigations. With Darktrace managing the majority of threat detection and response efforts, the security team has been able to change its day-to-day activity from manual review of traffic and alerts and belated response to activity, to proactively fortifying its detection and response posture and upskilling to meet evolving requirements.  

Layered email protection reduces phishing threats

The company’s email infrastructure posed a challenge due to petrochemical industry regulations requiring on-premises email servers, with some security delivered via Microsoft Azure. By integrating Darktrace / EMAIL into the Azure stack, the organization has reduced the volume of phishing emails its users receive by 5%.

“Now we have one more layer of security related to email – every email goes through two filters. If something is not being caught or traced by Azure, it is being detected by Darktrace,” said the Director of Information Technology. “As a result, we’re now seeing only about 15% to 20% of the phishing emails we used to receive before implementing Darktrace.”

Preparing for a secure future

The time saved using Darktrace has helped the security team take proactive steps, including preparing for new cyber resilience regulations for Saudi Arabia’s Critical National Infrastructure, as mandated by the National Cybersecurity Authority (NCA).

“The team now has ample time to prepare policies and procedures that meet the new NCA regulations and, in some cases, enhance the requirements of the new law,” said the Director of Information Technology. “All of this is possible because they don’t need to keep watch; Darktrace takes on so much of that task for them.”

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