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January 8, 2024

Uncovering CyberCartel Threats in Latin America

Examine the growing threat of cyber cartels in Latin America and learn how to safeguard against their attacks.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Alexandra Sentenac
Cyber Analyst
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08
Jan 2024

Introduction

In September 2023, Darktrace published its first Half-Year Threat Report, highlighting Threat Research, Security Operation Center (SOC), model breach, and Cyber AI Analyst analysis and trends across the Darktrace customer fleet. According to Darktrace’s Threat Report, the most observed threat type to affect Darktrace customers during the first half of 2023 was Malware-as-a-Service (Maas). The report highlighted a growing trend where malware strains, specifically in the MaaS ecosystem, “use cross-functional components from other strains as part of their evolution and customization” [1].  

Darktrace’s Threat Research team assessed this ‘Frankenstein’ approach would very likely increase, as shown by the fact that indicators of compromise (IoCs) are becoming “less and less mutually exclusive between malware strains as compromised infrastructure is used by multiple threat actors through access brokers or the “as-a-Service” market” [1].

Darktrace investigated one such threat during the last months of summer 2023, eventually leading to the discovery of CyberCartel-related activity across a significant number of Darktrace customers, especially in Latin America.

CyberCartel Overview and Darktrace Coverage

During a threat hunt, Darktrace’s Threat Research team discovered the download of a binary with a unique Uniform Resource Identifier (URI) pattern. When examining Darktrace’s customer base, it was discovered that binaries with this same URI pattern had been downloaded by a significant number of customer accounts, especially by customers based in Latin America. Although not identical, the targets and tactics, techniques, and procedures (TTPs) resembled those mentioned in an article regarding a botnet called Fenix [2], particularly active in Latin America.

During the Threat Research team’s investigation, nearly 40 potentially affected customer accounts were identified. Darktrace’s global Threat Research team investigates pervasive threats across Darktrace’s customer base daily. This cross-fleet research is based on Darktrace’s anomaly-based detection capability, Darktrace DETECT™, and revolves around technical analysis and contextualization of detection information.

Amid the investigation, further open-source intelligence (OSINT) research revealed that most indicators observed during Darktrace’s investigations were associated to a Latin American threat group named CyberCartel, with a small number of IoCs being associated with the Fenix botnet. While CyberCartel seems to have been active since 2012 and relies on MaaS offerings from well-known malware families, Fenix botnet was allegedly created at the end of last year and “specifically targets users accessing government services, particularly tax-paying individuals in Mexico and Chile” [2].

Both groups share similar targets and TTPs, as well as objectives: installing malware with information-stealing capabilities. In the case of Fenix infections, the compromised device will be added to a botnet and execute tasks given by the attacker(s); while in the case of CyberCartel, it can lead to various types of second-stage info-stealing and Man-in-the-Browser capabilities, including retrieving system information from the compromised device, capturing screenshots of the active browsing tab, and redirecting the user to fraudulent websites such as fake banking sites. According to a report by Metabase Q [2], both groups possibly share command and control (C2) infrastructure, making accurate attribution and assessment of the confidence level for which group was affecting the customer base extremely difficult. Indeed, one of the C2 IPs (104.156.149[.]33) observed on nearly 20 customer accounts during the investigation had OSINT evidence linking it to both CyberCartel and Fenix, as well as another group known to target Mexico called Manipulated Caiman [3] [4] [5].

CyberCartel and Fenix both appear to target banking and governmental services’ users based in Latin America, especially individuals from Mexico and Chile. Target institutions purportedly include tax administration services and several banks operating in the region. Malvertising and phishing campaigns direct users to pages imitating the target institutions’ webpages and prompt the download of a compressed file advertised in a pop-up window. This file claims enhance the user’s security and privacy while navigating the webpage but instead redirects the user to a compromised website hosting a zip file, which itself contains a URL file containing instructions for retrieval of the first stage payload from a remote server.

pop-up window with malicious file
Figure 1: Example of a pop-up window asking the user to download a compressed file allegedly needed to continue navigating the portal. Connections to the domain srlxlpdfmxntetflx[.]com were observed in one account investigated by Darktrace

During their investigations, the Threat Research team observed connections to 100% rare domains (e.g., situacionfiscal[.]online, consultar-rfc[.]online, facturmx[.]info), many of them containing strings such as “mx”, “rcf” and “factur” in their domain names, prior to the downloads of files with the unique URI pattern identified during the aforementioned threat hunting session.

The reference to “rfc” is likely a reference to the Registro Federal de Contribuyentes, a unique registration number issued by Mexico’s tax collection agency, Servicio de Administración Tributaria (SAT). These domains were observed as being 100% rare for the environment and were connected to a few minutes prior to connections to CyberCartel endpoints. Most of the endpoints were newly registered, with creation dates starting from only a few months earlier in the first half of 2023. Interestingly, some of these domains were very similar to legitimate government websites, likely a tactic employed by threat actors to convince users to trust the domains and to bypass security measures.

Figure 2: Screenshot from similarweb[.]com showing the degree of affinity between malicious domains situacionfiscal[.]online and facturmx[.]info and the legitimate Mexican government hostname sat[.]gob[.]mx
Figure 3: Screenshot of the likely source infection website facturmx[.]info taken when visited in a sandbox environment

In other customer networks, connections to mail clients were observed, as well as connections to win-rar[.]com, suggesting an interaction with a compressed file. Connections to legitimate government websites were also detected around the same time in some accounts. Shortly after, the infected devices were detected connecting to 100% rare IP addresses over the HTTP protocol using WebDAV user agents such as Microsoft-WebDAV-MiniRedir/10.0.X and DavCInt. Web Distributed Authoring and Versioning, in its full form, is a legitimate extension to the HTTP protocol that allows users to remotely share, copy, move and edit files hosted on a web server. Both CyberCartel and Fenix botnet reportedly abuse this protocol to retrieve the initial payload via a shortcut link. The use (or abuse) of this protocol allows attackers to evade blocklists and streamline payload distribution. In cases investigated by Darktrace, the use of this protocol was not always considered unusual for the breach device, indicating it also was commonly used for its legitimate purposes.

HTTP methods observed included PROPFIND, GET, and OPTIONS, where a higher proportion of PROPFIND requests were observed. PROPFIND is an HTTP method related to the use of WebDAV that retrieves properties in an exactly defined, machine-readable, XML document (GET responses do not have a define format). Properties are pieces of data that describe the state of a resource, i.e., data about data [7]. They are used in distributed authoring environments to provide for efficient discovery and management of resources.  

Figure 4: Device event log showing a connection to facturmx[.]info followed by a WebDAV connection to the 100% rare IP 172.86.68[.]104

In a number of cases, connections to compromised endpoints were followed by the download of one or more executable files with names following the regex pattern /(yes|4496|[A-Za-z]{8})/(((4496|4545)[A-Za-z]{24})|Herramienta_de_Seguridad_SII).(exe|jse), for example 4496UCJlcqwxvkpXKguWNqNWDivM.exe. PROPFIND and GET HTTP requests for dynamic-link library (DLL) files such as urlmon.dll and netutils.dll were also detected. These are legitimate Windows files that are essential to handle network and internet-related tasks in Windows. Irrespective of whether they had malicious or legitimate signatures, Darktrace DETECT was able to recognize that the download of these files was suspicious with rare external endpoints not previously observed on the respective customer networks.

Figure 5: Advanced Search results showing some of the HTTP requests made by the breach device to a CyberCartel endpoint via PROPFIND, GET, or OPTIONS methods for executable and DLL files

Following Darktrace DETECT’s model breaches, these HTTP connections were investigated by Cyber AI Analyst™. AI Analyst provided a summary and further technical details of these connections, as shown in figure 6.

Figure 6: Cyber AI Analyst incident showing a summary of the event, as well as technical details. The AI investigation process is also detailed

AI Analyst searched for all HTTP connections made by the breach device and found more than 2,500 requests to more than a hundred endpoints for one given device. It then looked for the user agents responsible for these connections and found 15 possible software agents responsible for the HTTP requests, and from these identified a single suspicious software agent, Microsoft-WebDAV-Min-Redir. As mentioned previously, this is a legitimate software, but its use by the breach device was considered unusual by Darktrace’s machine learning technology. By performing analysis on thousands of connections to hundreds of endpoints at machine speed, AI Analyst is able to perform the heavy lifting on behalf of human security teams and then collate its findings in a single summary pane, giving end-users the information needed to assess a given activity and quickly start remediation as needed. This allows security teams and administrators to save precious time and provides unparalleled visibility over any potentially malicious activity on their network.

Following the successful identification of CyberCartel activity by DETECT, Darktrace RESPOND™ is then able to contain suspicious behavior, such as by restricting outgoing traffic or enforcing normal patterns of life on affected devices. This would allow customer security teams extra time to analyze potentially malicious behavior, while leaving the rest of the network free to perform business critical operations. Unfortunately, in the cases of CyberCartel compromises detected by Darktrace, RESPOND was not enabled in autonomous response mode meaning preventative actions had to be applied manually by the customer’s security team after the fact.

Figure 7. Device event log showing connections to 100% rare CyberCartel endpoint 172.86.68[.]194 and subsequent suggested RESPOND actions.

Conclusion

Threat actors targeting high-value entities such as government offices and banks is unfortunately all too commonplace.  In the case of Cyber Cartel, governmental organizations and entities, as well as multiple newspapers in the Latin America, have cautioned users against these malicious campaigns, which have occurred over the past few years [8] [9]. However, attackers continuously update their toolsets and infrastructure, quickly rendering these warnings and known-bad security precautions obsolete. In the case of CyberCartel, the abuse of the legitimate WebDAV protocol to retrieve the initial payload is just one example of this. This method of distribution has also been leveraged by in Bumblebee malware loader’s latest campaign [10]. The abuse of the legitimate WebDAV protocol to retrieve the initial CyberCartel payload outlined in this case is one example among many of threat actors adopting new distribution methods used by others to further their ends.

As threat actors continue to search for new ways of remaining undetected, notably by incorporating legitimate processes into their attack flow and utilizing non-exclusive compromised infrastructure, it is more important than ever to have an understanding of normal network operation in order to detect anomalies that are indicative of an ongoing compromise. Darktrace’s suite of products, including DETECT+RESPOND, is well placed to do just that, with machine-speed analysis, detection, and response helping security teams and administrators keep their digital environments safe from malicious actors.

Credit to: Nahisha Nobregas, SOC Analyst

References

[1] https://darktrace.com/blog/darktrace-half-year-threat-report

[2] https://www.metabaseq.com/fenix-botnet/

[3] https://perception-point.io/blog/manipulated-caiman-the-sophisticated-snare-of-mexicos-banking-predators-technical-edition/

[4] https://www.virustotal.com/gui/ip-address/104.156.149.33/community

[5] https://silent4business.com/tendencias/1

[6] https://www.metabaseq.com/cybercartel/

[7] http://www.webdav.org/specs/rfc2518.html#rfc.section.4.1

[8] https://www.csirt.gob.cl/alertas/8ffr23-01415-01/

[9] https://www.gob.mx/sat/acciones-y-programas/sitios-web-falsos

[10] https://www.bleepingcomputer.com/news/security/bumblebee-malware-returns-in-new-attacks-abusing-webdav-folders/

Appendices  

Darktrace DETECT Model Detections

AI Analyst Incidents:

• Possible HTTP Command and Control

• Suspicious File Download

Model Detections:

• Anomalous Connection / New User Agent to IP Without Hostname

• Device / New User Agent and New IP

• Anomalous File / EXE from Rare External Location

• Multiple EXE from Rare External Locations

• Anomalous File / Script from Rare External Location

List of IoCs

IoC - Type - Description + Confidence

f84bb51de50f19ec803b484311053294fbb3b523 - SHA1 hash - Likely CyberCartel Payload IoCs

4eb564b84aac7a5a898af59ee27b1cb00c99a53d - SHA1 hash - Likely CyberCartel payload

8806639a781d0f63549711d3af0f937ffc87585c - SHA1 hash - Likely CyberCartel payload

9d58441d9d31b5c4011b99482afa210b030ecac4 - SHA1 hash - Possible CyberCartel payload

37da048533548c0ad87881e120b8cf2a77528413 - SHA1 hash - Likely CyberCartel payload

2415fcefaf86a83f1174fa50444be7ea830bb4d1 - SHA1 hash - Likely CyberCartel payload

15a94c7e9b356d0ff3bcee0f0ad885b6cf9c1bb7 - SHA1 hash - Likely CyberCartel payload

cdc5da48fca92329927d9dccf3ed513dd28956af - SHA1 hash - Possible CyberCartel payload

693b869bc9ba78d4f8d415eb7016c566ead839f3 - SHA1 hash - Likely CyberCartel payload

04ce764723eaa75e4ee36b3d5cba77a105383dc5 - SHA1 hash - Possible CyberCartel payload

435834167fd5092905ee084038eee54797f4d23e - SHA1 hash - Possible CyberCartel payload

3341b4f46c2f45b87f95168893a7485e35f825fe - SHA1 hash - Likely CyberCartel payload

f6375a1f954f317e16f24c94507d4b04200c63b9 - SHA1 hash - Likely CyberCartel payload

252efff7f54bd19a5c96bbce0bfaeeecadb3752f - SHA1 hash - Likely CyberCartel payload

8080c94e5add2f6ed20e9866a00f67996f0a61ae - SHA1 hash - Likely CyberCartel payload

c5117cedc275c9d403a533617117be7200a2ed77 - SHA1 hash - Possible CyberCartel payload

19dd866abdaf8bc3c518d1c1166fbf279787fc03 - SHA1 hash - Likely CyberCartel payload

548287c0350d6e3d0e5144e20d0f0ce28661f514 - SHA1 hash - Likely CyberCartel payload

f0478e88c8eefc3fd0a8e01eaeb2704a580f88e6 - SHA1 hash - Possible CyberCartel payload

a9809acef61ca173331e41b28d6abddb64c5f192 - SHA1 hash - Likely CyberCartel payload

be96ec94f8f143127962d7bf4131c228474cd6ac - SHA1 hash -Likely CyberCartel payload

44ef336395c41bf0cecae8b43be59170bed6759d - SHA1 hash - Possible CyberCartel payload

facturmx[.]info - Hostname - Likely CyberCartel infection source

consultar-rfc[.]online - Hostname - Possible CyberCartel infection source

srlxlpdfmxntetflx[.]com - Hostname - Likely CyberCartel infection source

facturmx[.]online - Hostname - Possible CyberCartel infection source

rfcconhomoclave[.]mx - Hostname - Possible CyberCartel infection source

situacionfiscal[.]online - Hostname - Likely CyberCartel infection source

descargafactura[.]club - Hostname - Likely CyberCartel infection source

104.156.149[.]33 - IP - Likely CyberCartel C2 endpoint

172.86.68[.]194 - IP - Likely CyberCartel C2 endpoint

139.162.73[.]58 - IP - Likely CyberCartel C2 endpoint

172.105.24[.]190 - IP - Possible CyberCartel C2 endpoint

MITRE ATT&CK Mapping

Tactic - Technique

Command and Control - Ingress Tool Transfer (T1105)

Command and Control - Web Protocols (T1071.001)

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Alexandra Sentenac
Cyber Analyst

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November 13, 2025

Unmasking Vo1d: Inside Darktrace’s Botnet Detection

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What is vo1d APK malware?

Vo1d malware first appeared in the wild in September 2024 and has since evolved into one of the most widespread Android botnets ever observed. This large-scale Android malware primarily targets smart TVs and low-cost Android TV boxes. Initially, Vo1d was identified as a malicious backdoor capable of installing additional third-party software [1]. Its functionality soon expanded beyond the initial infection to include deploying further malicious payloads, running proxy services, and conducting ad fraud operations. By early 2025, it was estimated that Vo1d had infected 1.3 to 1.6 million devices worldwide [2].

From a technical perspective, Vo1d embeds components into system storage to enable itself to download and execute new modules at any time. External researchers further discovered that Vo1d uses Domain Generation Algorithms (DGAs) to create new command-and-control (C2) domains, ensuring that regardless of existing servers being taken down, the malware can quickly reconnect to new ones. Previous published analysis identified dozens of C2 domains and hundreds of DGA seeds, along with new downloader families. Over time, Vo1d has grown increasingly sophisticated with clear signs of stronger obfuscation and encryption methods designed to evade detection [2].

Darktrace’s coverage

Earlier this year, Darktrace observed a surge in Vo1d-related activity across customer environments, with the majority of affected customers based in South Africa. Devices that had been quietly operating as expected began exhibiting unusual network behavior, including excessive DNS lookups. Open-source intelligence (OSINT) has long highlighted South Africa as one of the countries most impacted by Vo1d infections [2].

What makes the recent activity particularly interesting is that the surge observed by Darktrace appears to be concentrated specifically in South African environments. This localized spike suggests that a significant number of devices may have been compromised, potentially due to vulnerable software, outdated firmware, or even preloaded malware. Regions with high prevalence of low-cost, often unpatched devices are especially susceptible, as these everyday consumer electronics can be quietly recruited into the botnet’s network. This specifically appears to be the case with South Africa, where public reporting has documented widespread use of low-cost boxes, such as non-Google-certified Android TV sticks, that frequently ship with outdated firmware [3].

The initial triage highlighted the core mechanism Vo1d uses to remain resilient: its use of DGA. A DGA deterministically creates a large list of pseudo-random domain names on a predictable schedule. This enables the malware to compute hundreds of candidate domains using the same algorithm, instead of using a hard-coded single C2 hostname that defenders could easily block or take down. To ensure reproducible from the infected device’s perspective, Vo1d utilizes DGA seeds. These seeds might be a static string, a numeric value, or a combination of underlying techniques that enable infected devices to generate the same list of candidate domains for a time window, provided the same DGA code, seed, and date are used.

Interestingly, Vo1d’s DGA seeds do not appear to be entirely unpredictable, and the generated domains lack fully random-looking endings. As observed in Figure 1, there is a clear pattern in the names generated. In this case, researchers identified that while the first five characters would change to create the desired list of domain names, the trailing portion remained consistent as part of the seed: 60b33d7929a, which OSINT sources have linked to the Vo1d botnet. [2]. Darktrace’s Threat Research team also identified a potential second DGA seed, with devices in some cases also engaging in activity involving hostnames matching the regular expression /[a-z]{5}fc975904fc9\.(com|top|net). This second seed has not been reported by any OSINT vendors at the time of writing.

Another recurring characteristic observed across multiple cases was the choice of top-level domains (TLDs), which included .com, .net, and .top.

Figure 1: Advanced Search results showing DNS lookups, providing a glimpse on the DGA seed utilized.

The activity was detected by multiple models in Darktrace / NETWORK, which triggered on devices making an unusually large volume of DNS requests for domains uncommon across the network.

During the network investigation, Darktrace analysts traced Vo1d’s infrastructure and uncovered an interesting pattern related to responder ASNs. A significant number of connections pointed to AS16509 (AMAZON-02). By hosting redirectors or C2 nodes inside major cloud environments, Vo1d is able to gain access to highly available and geographically diverse infrastructure. When one node is taken down or reported, operators can quickly enable a new node under a different IP within the same ASN. Another feature of cloud infrastructure that hardens Vo1d’s resilience is the fact that many organizations allow outbound connections to cloud IP ranges by default, assuming they are legitimate. Despite this, Darktrace was able to identify the rarity of these endpoints, identifying the unusualness of the activity.

Analysts further observed that once a generated domain successfully resolved, infected devices consistently began establishing outbound connections to ephemeral port ranges like TCP ports 55520 and 55521. These destination ports are atypical for standard web or DNS traffic. Even though the choice of high-numbered ports appears random, it is likely far from not accidental. Commonly used ports such as port 80 (HTTP) or 443 (HTTPS) are often subject to more scrutiny and deeper inspection or content filtering, making them riskier for attackers. On the other hand, unregistered ports like 55520 and 55521 are less likely to be blocked, providing a more covert channel that blends with outbound TCP traffic. This tactic helps evade firewall rules that focus on common service ports. Regardless, Darktrace was able to identify external connections on uncommon ports to locations that the network does not normally visit.

The continuation of the described activity was identified by Darktrace’s Cyber AI Analyst, which correlated individual events into a broader interconnected incident. It began with the multiple DNS requests for the algorithmically generated domains, followed by repeated connections to rare endpoints later confirmed as attacker-controlled infrastructure. Cyber AI Analyst’s investigation further enabled it to categorize the events as part of the “established foothold” phase of the attack.

Figure 2: Cyber AI Analyst incident illustrating the transition from DNS requests for DGA domains to connections with resolved attacker-controlled infrastructure.

Conclusion

The observations highlighted in this blog highlight the precision and scale of Vo1d’s operations, ranging from its DGA-generated domains to its covert use of high-numbered ports. The surge in affected South African environments illustrate how regions with many low-cost, often unpatched devices can become major hubs for botnet activity. This serves as a reminder that even everyday consumer electronics can play a role in cybercrime, emphasizing the need for vigilance and proactive security measures.

Credit to Christina Kreza (Cyber Analyst & Team Lead) and Eugene Chua (Principal Cyber Analyst & Team Lead)

Edited by Ryan Traill (Analyst Content Lead)

Appendices

Darktrace Model Detections

  • Anomalous Connection / Devices Beaconing to New Rare IP
  • Anomalous Connection / Multiple Connections to New External TCP Port
  • Anomalous Connection / Multiple Failed Connections to Rare Endpoint
  • Compromise / DGA Beacon
  • Compromise / Domain Fluxing
  • Compromise / Fast Beaconing to DGA
  • Unusual Activity / Unusual External Activity

List of Indicators of Compromise (IoCs)

  • 3.132.75[.]97 – IP address – Likely Vo1d C2 infrastructure
  • g[.]sxim[.]me – Hostname – Likely Vo1d C2 infrastructure
  • snakeers[.]com – Hostname – Likely Vo1d C2 infrastructure

Selected DGA IoCs

  • semhz60b33d7929a[.]com – Hostname – Possible Vo1d C2 DGA endpoint
  • ggqrb60b33d7929a[.]com – Hostname – Possible Vo1d C2 DGA endpoint
  • eusji60b33d7929a[.]com – Hostname – Possible Vo1d C2 DGA endpoint
  • uacfc60b33d7929a[.]com – Hostname – Possible Vo1d C2 DGA endpoint
  • qilqxfc975904fc9[.]top – Hostname – Possible Vo1d C2 DGA endpoint

MITRE ATT&CK Mapping

  • T1071.004 – Command and Control – DNS
  • T1568.002 – Command and Control – Domain Generation Algorithms
  • T1568.001 – Command and Control – Fast Flux DNS
  • T1571 – Command and Control – Non-Standard Port

[1] https://news.drweb.com/show/?lng=en&i=14900

[2] https://blog.xlab.qianxin.com/long-live-the-vo1d_botnet/

[3] https://mybroadband.co.za/news/broadcasting/596007-warning-for-south-africans-using-specific-types-of-tv-sticks.html

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Christina Kreza
Cyber Analyst

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November 6, 2025

Darktrace Named the Only 2025 Gartner® Peer Insights™ Customers’ Choice for Network Detection and Response

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Darktrace: The only Customers’ Choice for NDR in 2025

In a year defined by rapid change across the threat landscape, recognition from those who use and rely on security technology every day means the most.

That’s why we’re proud to share that Darktrace has been named the only Customers’ Choice in the 2025 Gartner® Peer Insights™ Voice of the Customer for Network Detection and Response (NDR).

Out of 11 leading NDR vendors evaluated, Darktrace stood alone as the sole Customers’ Choice, a recognition that we feel reflects not just our innovation, but the trust and satisfaction of the customers who secure their networks with Darktrace every day.

What the Gartner® Peer Insights™ Voice of the Customer means

“Voice of the Customer” is a document that synthesizes Gartner Peer Insights reviews into insights for buyers of technology and services. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process. Peers are verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision. Vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience).It’s not just a rating. We feel it’s a reflection of genuine customer sentiment and success in the field.

In our view, Customers consistently highlight Darktrace’s ability to:

  • Detect and respond to unknown threats in real time
  • Deliver unmatched visibility across IT, OT, and cloud environments
  • Automate investigations and responses through AI-driven insights

We believe this recognition reinforces what our customers already know: that Darktrace helps them see, understand, and stop attacks others miss.

A rare double: recognized by customers and analysts alike

This distinction follows another major recogniton. Darktrace’s placement as a Leader in the Gartner® Magic Quadrant™ for Network Detection and Response earlier this year.

That makes Darktrace the only vendor to achieve both:

  • A Leader status in the Gartner Magic Quadrant for NDR, and
  • A Customers’ Choice in Gartner Peer Insights 2025

It’s a rare double that we feel reflects both industry leadership and customer trust, two perspectives that, together, define what great cybersecurity looks like.

A Customers’ Choice across the network and the inbox

To us, this recognition also builds on Darktrace’s momentum across multiple domains. Earlier this year, Darktrace was also named a Customers’ Choice for Email Security Platforms in the Gartner® Peer Insights™ report.

With more than 1,000 verified reviews across Network Detection and Response, Email Security Platforms, and Cyber Physical Systems (CPS), we at Darktrace are proud to be trusted across the full attack surface, from the inbox to the industrial network.

Thank you to our customers

We’re deeply grateful to every customer who shared their experience with Darktrace on Gartner Peer Insights. Your insights drive our innovation and continue to shape how we protect complex, dynamic environments across the world.

Discover why customers choose Darktrace for network and email security.

Gartner® Peer Insights™ content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Magic Quadrant and Peer Insights are registered trademarks of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner, Voice of the Customer for Network Detection and Response, By Peer Community Contributor, 30 October 2025

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Mikey Anderson
Product Marketing Manager, Network Detection & Response
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