Employee-Conscious Email Security Solutions in the Workforce
Email threats commonly affect organizations. Read Darktrace's expert insights on how to safeguard your business by educating employees about email security.
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Dan Fein
VP, Product
Written by
Carlos Gray
Senior Product Marketing Manager, Email
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10
Apr 2023
When considering email security, IT teams have historically had to choose between excluding employees entirely, or including them but giving them too much power and implementing unenforceable, trust-based policies that try to make up for it.
However, just because email security should not rely on employees, this does not mean they should be excluded entirely. Employees are the ones interacting with emails daily, and their experiences and behaviors can provide valuable security insights and even influence productivity.
AI technology supports employee engagement in this non-intrusive, nuanced way to not only maintain email security, but also enhance it.
Finding a Balance of Employee Involvement in Security Strategies
Historically, security solutions offered ‘all or nothing’ approaches to employee engagement. On one hand, when employees are involved, they are unreliable. Employees cannot all be experts in security on top of their actual job responsibilities, and mistakes are bound to happen in fast-paced environments.
Although there have been attempts to raise security awareness, they often have shortcomings, as training emails lack context and realism, leaving employees with poor understandings that often lead to reporting emails that are actually safe. Having users constantly triaging their inboxes and reporting safe emails wastes time that takes away from their own productivity as well as the productivity of the security team.
Other historic forms of employee involvement also put security at risk. For example, users could create blanket rules through feedback, which could lead to common problems like safe-listing every email that comes from the gmail.com domain. Other times, employees could choose for themselves to release emails without context or limitations, introducing major risks to the organization. While these types of actions include employees to participate in security, they do so at the cost of security.
Even lower stakes employee involvement can prove ineffective. For example, excessive warnings when sending emails to external contacts can lead to banner fatigue. When employees see the same warning message or alert at the top of every message, it’s human nature that they soon become accustomed and ultimately immune to it.
On the other hand, when employees are fully excluded from security, an opportunity is missed to fine-tune security according to the actual users and to gain feedback on how well the email security solution is working.
So, both options of historically conventional email security, to include or exclude employees, prove incapable of leveraging employees effectively. The best email security practice strikes a balance between these two extremes, allowing more nuanced interactions that maintain security without interrupting daily business operations. This can be achieved with AI that tailors the interactions specifically to each employee to add to security instead of detracting from it.
Reducing False Reports While Improving Security Awareness Training
Humans and AI-powered email security can simultaneously level up by working together. AI can inform employees and employees can inform AI in an employee-AI feedback loop.
By understanding ‘normal’ behavior for every email user, AI can identify unusual, risky components of an email and take precise action based on the nature of the email to neutralize them, such as rewriting links, flattening attachments, and moving emails to junk. AI can go one step further and explain in non-technical language why it has taken a specific action, which educates users. In contrast to point-in-time simulated phishing email campaigns, this means AI can share its analysis in context and in real time at the moment a user is questioning an email.
The employee-AI feedback loop educates employees so that they can serve as additional enrichment data. It determines the appropriate levels to inform and teach users, while not relying on them for threat detection.
In the other direction, the AI learns from users’ activity in the inbox and gradually factors this into its decision-making. This is not a ‘one size fits all’ mechanism – one employee marking an email as safe will never result in blanket approval across the business – but over time, patterns can be observed and autonomous decision-making enhanced.
Figure 1: The employee-AI feedback loop increases employee understanding without putting security at risk.
The employee-AI feedback loop draws out the maximum potential benefits of employee involvement in email security. Other email security solutions only consider the security team, enhancing its workflow but never considering the employees that report suspicious emails. Employees who try to do the right thing but blindly report emails never learn or improve and end up wasting their own time. By considering employees and improving security awareness training, the employee-AI feedback loop can level up users. They learn from the AI explanations how to identify malicious components, and so then report fewer emails but with greater accuracy.
While AI programs have classically acted like black boxes, Darktrace trains its AI on the best data, the organization’s actual employees, and invites both the security team and employees to see the reasoning behind its conclusions. Over time, employees will trust themselves more as they better learn how to discern unsafe emails.
Leveraging AI to Generate Productivity Gains
Uniquely, AI-powered email security can have effects outside of security-related areas. It can save time by managing non-productive email. As the AI constantly learns employee behavior in the inbox, it becomes extremely effective at detecting spam and graymail – emails that aren't necessarily malicious, but clutter inboxes and hamper productivity. It does this on a per-user basis, specific to how each employee treats spam, graymail, and newsletters. The AI learns to detect this clutter and eventually learns which to pull from the inbox, saving time for the employees. This highlights how security solutions can go even further than merely protecting the email environment with a light touch, to the point where AI can promote productivity gains by automating tasks like inbox sorting.
Preventing Email Mishaps: How to Deal with Human Error
Improved user understanding and decision making cannot stop natural human error. Employees are bound to make mistakes and can easily send emails to the wrong people, especially when Outlook auto-fills the wrong recipient. This can have effects ranging anywhere from embarrassing to critical, with major implications on compliance, customer trust, confidential intellectual property, and data loss.
However, AI can help reduce instances of accidentally sending emails to the wrong people. When a user goes to send an email in Outlook, the AI will analyze the recipients. It considers the contextual relationship between the sender and recipients, the relationships the recipients have with each other, how similar each recipient’s name and history is to other known contacts, and the names of attached files.
If the AI determines that the email is outside of a user’s typical behavior, it may alert the user. Security teams can customize what the AI does next: it can block the email, block the email but allow the user to override it, or do nothing but invite the user to think twice. Since the AI analyzes each email, these alerts are more effective than consistent, blanket alerts warning about external recipients, which often go ignored. With this targeted approach, the AI prevents data leakage and reduces cyber risk.
Since the AI is always on and continuously learning, it can adapt autonomously to employee changes. If the role of an employee evolves, the AI will learn the new normal, including common behaviors, recipients, attached file names, and more. This allows the AI to continue effectively flagging potential instances of human error, without needing manual rule changes or disrupting the employee’s workflow.
Email Security Informed by Employee Experience
As the practical users of email, employees should be considered when designing email security. This employee-conscious lens to security can strengthen defenses, improve productivity, and prevent data loss.
In these ways, email security can benefit both employees and security teams. Employees can become another layer of defense with improved security awareness training that cuts down on false reports of safe emails. This insight into employee email behavior can also enhance employee productivity by learning and sorting graymail. Finally, viewing security in relation to employees can help security teams deploy tools that reduce data loss by flagging misdirected emails. With these capabilities, Darktrace/Email™ enables security teams to optimize the balance of employee involvement in email security.
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Darktrace Collaborates with Microsoft: Unifying Email Security with a Shared Vision
Darktrace and Microsoft have joined forces to enhance email security through a new integration, unifying threat response and quarantine capabilities. This collaboration strengthens defenses and streamlines visibility for security teams, reflecting a shared vision for proactive cyber protection.
Why attack-centric approaches to email security can’t cope with modern threats
Despite evolving email threats, many organizations still rely on SEGs or outdated, attack-focused methods. These approaches can’t counter advanced, AI-driven attacks. The solution? Business-centric email security that understands users and inbox behavior, not just threats.
Evaluating Email Security: How to Select the Best Solution for Your Organization
In today’s saturated market for email security, it can be difficult to cut through the noise of AI hype and vendor claims. CISOs should be using a structured evaluation framework to support informed, objective comparisons of different vendors – to allow them to make the best decision for their organization.
Crypto Wallets Continue to be Drained in Elaborate Social Media Scam
Overview
Continued research by Darktrace has revealed that cryptocurrency users are being targeted by threat actors in an elaborate social engineering scheme that continues to evolve. In December 2024, Cado Security Labs detailed a campaign targeting Web 3 employees in the Meeten campaign. The campaign included threat actors setting up meeting software companies to trick users into joining meetings and installing the information stealer Realst disguised as video meeting software.
The latest research from Darktrace shows that this campaign is still ongoing and continues to trick targets to download software to drain crypto wallets. The campaign features:
Threat actors creating fake startup companies with AI, gaming, video meeting software, web3 and social media themes.
Use of compromised X (formerly Twitter) accounts for the companies and employees - typically with verification to contact victims and create a facade of a legitimate company.
Notion, Medium, Github used to provide whitepapers, project roadmaps and employee details.
Windows and macOS versions.
Stolen software signing certificates in Windows versions for credibility and defense evasion.
Anti-analysis techniques including obfuscation, and anti-sandboxing.
To trick as many victims as possible, threat actors try to make the companies look as legitimate as possible. To achieve this, they make use of sites that are used frequently with software companies such as Twitter, Medium, Github and Notion. Each company has a professional looking website that includes employees, product blogs, whitepapers and roadmaps. X is heavily used to contact victims, and to increase the appearance of legitimacy. Some of the observed X accounts appear to be compromised accounts that typically are verified and have a higher number of followers and following, adding to the appearance of a real company.
Figure 1: Example of a compromised X account to create a “BuzzuAI” employee.
The threat actors are active on these accounts while the campaign is active, posting about developments in the software, and product marketing. One of the fake companies part of this campaign, “Eternal Decay”, a blockchain-powered game, has created fake pictures pretending to be presenting at conferences to post on social media, while the actual game doesn’t exist.
Figure 2: From the Eternal Decay X account, threat actors have altered a photo from an Italian exhibition (original on the right) to make it look like Eternal Decay was presented.
In addition to X, Medium is used to post blogs about the software. Notion has been used in various campaigns with product roadmap details, as well as employee lists.
Figure 3: Notion project team page for Swox.
Github has been used to detail technical aspects of the software, along with Git repositories containing stolen open-source projects with the name changed in order to make the code look unique. In the Eternal Decay example, Gitbook is used to detail company and software information. The threat actors even include company registration information from Companies House, however they have linked to a company with a similar name and are not a real registered company.
Figure 4: From the Eternal Decay Gitbook linking to a company with a similar name on Companies House.
Figure 5: Gitbook for “Eternal Decay” listing investors.
Figure 6: Gameplay images are stolen from a different game “Zombie Within” and posted pretending to be Eternal Decay gameplay.
In some of the fake companies, fake merchandise stores have even been set up. With all these elements combined, the threat actors manage to create the appearance of a legitimate start-up company, increasing their chances of infection.
Each campaign typically starts with a victim being contacted through X messages, Telegram or Discord. A fake employee of the company will contact a victim asking to test out their software in exchange for a cryptocurrency payment. The victim will be directed to the company website download page, where they need to enter a registration code, provided by the employee to download a binary. Depending on their operating system, the victim will be instructed to download a macOS DMG (if available) or a Windows Electron application.
Figure 7: Example of threat actor messaging a victim on X with a registration code.
Windows Version
Similar to the aforementioned Meeten campaign, the Windows version being distributed by the fake software companies is an Electron application. Electron is an open-source framework used to run Javascript apps as a desktop application. Once the user follows directions sent to them via message, opening the application will bring up a Cloudflare verification screen.
Figure 8: Cloudflare verification screen.
The malware begins by profiling the system, gathering information like the username, CPU and core count, RAM, operating system, MAC address, graphics card, and UUID.
Figure 9: Code from the Electron app showing console output of system profiling.
A verification process occurs with a captcha token extracted from the app-launcher URL and sent along with the system info and UUID. If the verification is successful, an executable or MSI file is downloaded and executed quietly. Python is also retrieved and stored in /AppData/Temp, with Python commands being sent from the command-and-control (C2) infrastructure.
Figure 10: Code from the Electron app looping through Python objects.
As there was no valid token, this process did not succeed. However, based on previous campaigns and reports from victims on social media, an information stealer targeting crypto wallets is executed at this stage. A common tactic in the observed campaigns is the use of stolen code signing certificates to evade detection and increase the appearance of legitimate software. The certificates of two legitimate companies Jiangyin Fengyuan Electronics Co., Ltd. and Paperbucketmdb ApS (revoked as of June 2025) were used during this campaign.
MacOS Version
For companies that have a macOS version of the malware, the user is directed to download a DMG. The DMG contains a bash script and a multiarch macOS binary. The bash script is obfuscated with junk, base64 and is XOR’d.
Figure 11: Obfuscated Bash script.
After decoding, the contents of the script are revealed showing that AppleScript is being used. The script looks for disk drives, specifically for the mounted DMG “SwoxApp” and moves the hidden .SwoxApp binary to /tmp/ and makes it executable. This type of AppleScript is commonly used in macOS malware, such as Atomic Stealer.
Figure 12: AppleScript used to mount the malware and make it executable.
The SwoxApp binary is the prominent macOS information stealer Atomic Stealer. Once executed the malware performs anti-analysis checks for QEMU, VMWare and Docker-OSX, the script exits if these return true. The main functionality of Atomic Stealer is to steal data from stores including browser data, crypto wallets, cookies and documents. This data is compressed into /tmp/out.zip and sent via POST request to 45[.]94[.]47[.]167/contact. An additional bash script is retrieved from 77[.]73[.]129[.]18:80/install.sh.
Figure 13: Additional Bash script ”install.sh”.
Install.sh, as shown in Figure 13, retrieves another script install_dynamic.sh from the server https://mrajhhosdoahjsd[.]com. Install_dynamic.sh downloads and extracts InstallerHelper.app, then sets up persistence via Launch Agent to run at login.
Figure 14: Persistence added via Plist configuration.
This plist configuration installs a macOS LaunchAgent that silently runs the app at user login. RunAtLoad and KeepAlive keys are used to ensure the app starts automatically and remains persistent.
The retrieved binary InstallerHelper is an Objective-C/Swift binary that logs active application usage, window information, and user interaction timestamps. This data is written to local log files and periodically transmits the contents to https://mrajhhoshoahjsd[.]com/collect-metrics using scheduled network requests.
List of known companies
Darktrace has identified a number of the fake companies used in this scam. These can be found in the list below:
Pollens AI X: @pollensapp, @Pollens_app Website: pollens.app, pollens.io, pollens.tech Windows: 02a5b35be82c59c55322d2800b0b8ccc Notes: Posing as an AI software company with a focus on “collaborative creation”.
Buzzu X: @BuzzuApp, @AI_Buzzu, @AppBuzzu, @BuzzuApp Website: Buzzu.app, Buzzu.us, buzzu.me, Buzzu.space Windows: 7d70a7e5661f9593568c64938e06a11a Mac: be0e3e1e9a3fda76a77e8c5743dd2ced Notes: Same as Pollens including logo but with a different name.
Cloudsign X: @cloudsignapp Windows: 3a3b13de4406d1ac13861018d74bf4b2 Notes: Claims to be a document signing platform.
Swox X: @SwoxApp, @Swox_AI, @swox_app, @App_Swox, @AppSwox, @SwoxProject, @ProjectSwox Website: swox.io, swox.app, swox.cc, swoxAI.com, swox.us Windows: d50393ba7d63e92d23ec7d15716c7be6 Mac: 81996a20cfa56077a3bb69487cc58405ced79629d0c09c94fb21ba7e5f1a24c9 Notes: Claims to be a “Next gen social network in the WEB3”. Same GitHub code as Pollens.
KlastAI X: Links to Pollens X account Website: Links to pollens.tech Notes: Same as Pollens, still shows their branding on its GitHub readme page.
Wasper X: @wasperAI, @WasperSpace Website: wasper.pro, wasper.app, wasper.org, wasper.space Notes: Same logo and GitHub code as Pollens.
A “traffer” malware group is an organized cybercriminal operation that specializes in directing internet users to malicious content typically information-stealing malware through compromised or deceptive websites, ads, and links. They tend to operate in teams with hierarchical structures with administrators recruiting “traffers” (or affiliates) to generate traffic and malware installs via search engine optimization (SEO), YouTube ads, fake software downloads, or owned sites, then monetize the stolen credentials and data via dedicated marketplaces.
A prominent traffer group “CrazyEvil” was identified by Recorded Future in early 2025. The group, who have been active since at least 2021, specialize in social engineering attacks targeted towards cryptocurrency users, influencers, DeFi professionals, and gaming communities. As reported by Recorded Future, CrazyEvil are estimated to have made millions of dollars in revenue from their malicious activity. CrazyEvil and their sub teams create fake software companies, similar to the ones described in this blog, making use of Twitter and Medium to target victims. As seen in this campaign, CrazyEvil instructs users to download their software which is an info stealer targeting both macOS and Windows users.
While it is unclear if the campaigns described in this blog can be attributed to CrazyEvil or any sub teams, the techniques described are similar in nature. This campaign highlights the efforts that threat actors will go to make these fake companies look legitimate in order to steal cryptocurrency from victims, in addition to use of newer evasive versions of malware.
Indicators of Compromise (IoCs)
Manboon[.]com
https://gaetanorealty[.]com
Troveur[.]com
Bigpinellas[.]com
Dsandbox[.]com
Conceptwo[.]com
Aceartist[.]com
turismoelcasco[.]com
Ekodirect[.]com
https://mrajhhosdoahjsd[.]com
https://isnimitz.com/zxc/app[.]zip
http://45[.]94[.]47[.]112/contact
45[.]94[.]47[.]167/contact
77[.]73[.]129[.]18:80
Domain Keys associated with the C2s
YARA Rules
rule Suspicious_Electron_App_Installer
{
meta:
description = "Detects Electron apps collecting HWID, MAC, GPU info and executing remote EXEs/MSIs"
Defending the Cloud: Stopping Cyber Threats in Azure and AWS with Darktrace
Real-world intrusions across Azure and AWS
As organizations pursue greater scalability and flexibility, cloud platforms like Microsoft Azure and Amazon Web Services (AWS) have become essential for enabling remote operations and digitalizing corporate environments. However, this shift introduces a new set of security risks, including expanding attack surfaces, misconfigurations, and compromised credentials frequently exploited by threat actors.
This blog dives into three instances of compromise within a Darktrace customer’s Azure and AWS environment which Darktrace.
The first incident took place in early 2024 and involved an attacker compromising a legitimate user account to gain unauthorized access to a customer’s Azure environment.
The other two incidents, taking place in February and March 2025, targeted AWS environments. In these cases, threat actors exfiltrated corporate data, and in one instance, was able to detonate ransomware in a customer’s environment.
Case 1 - Microsoft Azure
Figure 1: Simplified timeline of the attack on a customer’s Azure environment.
In early 2024, Darktrace identified a cloud compromise on the Azure cloud environment of a customer in the Europe, the Middle East and Africa (EMEA) region.
Initial access
In this case, a threat actor gained access to the customer’s cloud environment after stealing access tokens and creating a rogue virtual machine (VM). The malicious actor was found to have stolen access tokens belonging to a third-party external consultant’s account after downloading cracked software.
With these stolen tokens, the attacker was able to authenticate to the customer’s Azure environment and successfully modified a security rule to allow inbound SSH traffic from a specific IP range (i.e., securityRules/AllowCidrBlockSSHInbound). This was likely performed to ensure persistent access to internal cloud resources.
Detection and investigation of the threat
Darktrace / IDENTITY recognized that this activity was highly unusual, triggering the “Repeated Unusual SaaS Resource Creation” alert.
Cyber AI Analyst launched an autonomous investigation into additional suspicious cloud activities occurring around the same time from the same unusual location, correlating the individual events into a broader account hijack incident.
Figure 2: Cyber AI Analyst’s investigation into unusual cloud activity performed by the compromised account.
Figure 3: Surrounding resource creation events highlighted by Cyber AI Analyst.
Figure 4: Surrounding resource creation events highlighted by Cyber AI Analyst.
“Create resource service limit” events typically indicate the creation or modification of service limits (i.e., quotas) for a specific Azure resource type within a region. Meanwhile, “Registers the Capacity Resource Provider” events refer to the registration of the Microsoft Capacity resource provider within an Azure subscription, responsible for managing capacity-related resources, particularly those related to reservations and service limits. These events suggest that the threat actor was looking to create new cloud resources within the environment.
Around ten minutes later, Darktrace detected the threat actor creating or modifying an Azure disk associated with a virtual machine (VM), suggesting an attempt to create a rogue VM within the environment.
Threat actors can leverage such rogue VMs to hijack computing resources (e.g., by running cryptomining malware), maintain persistent access, move laterally within the cloud environment, communicate with command-and-control (C2) infrastructure, and stealthily deliver and deploy malware.
Persistence
Several weeks later, the compromised account was observed sending an invitation to collaborate to an external free mail (Google Mail) address.
Darktrace deemed this activity as highly anomalous, triggering a compliance alert for the customer to review and investigate further.
The next day, the threat actor further registered new multi-factor authentication (MFA) information. These actions were likely intended to maintain access to the compromised user account. The customer later confirmed this activity by reviewing the corresponding event logs within Darktrace.
Case 2 – Amazon Web Services
Figure 5: Simplified timeline of the attack on a customer’s AWS environment
In February 2025, another cloud-based compromised was observed on a UK-based customer subscribed to Darktrace’s Managed Detection and Response (MDR) service.
How the attacker gained access
The threat actor was observed leveraging likely previously compromised credential to access several AWS instances within customer’s Private Cloud environment and collecting and exfiltrating data, likely with the intention of deploying ransomware and holding the data for ransom.
Darktrace alerting to malicious activity
This observed activity triggered a number of alerts in Darktrace, including several high-priority Enhanced Monitoring alerts, which were promptly investigated by Darktrace’s Security Operations Centre (SOC) and raised to the customer’s security team.
The earliest signs of attack observed by Darktrace involved the use of two likely compromised credentials to connect to the customer’s Virtual Private Network (VPN) environment.
Internal reconnaissance
Once inside, the threat actor performed internal reconnaissance activities and staged the Rclone tool “ProgramData\rclone-v1.69.0-windows-amd64.zip”, a command-line program to sync files and directories to and from different cloud storage providers, to an AWS instance whose hostname is associated with a public key infrastructure (PKI) service.
The threat actor was further observed accessing and downloading multiple files hosted on an AWS file server instance, notably finance and investment-related files. This likely represented data gathering prior to exfiltration.
Shortly after, the PKI-related EC2 instance started making SSH connections with the Rclone SSH client “SSH-2.0-rclone/v1.69.0” to a RockHoster Virtual Private Server (VPS) endpoint (193.242.184[.]178), suggesting the threat actor was exfiltrating the gathered data using the Rclone utility they had previously installed. The PKI instance continued to make repeated SSH connections attempts to transfer data to this external destination.
Darktrace’s Autonomous Response
In response to this activity, Darktrace’s Autonomous Response capability intervened, blocking unusual external connectivity to the C2 server via SSH, effectively stopping the exfiltration of data.
This activity was further investigated by Darktrace’s SOC analysts as part of the MDR service. The team elected to extend the autonomously applied actions to ensure the compromise remained contained until the customer could fully remediate the incident.
Continued reconissance
Around the same time, the threat actor continued to conduct network scans using the Nmap tool, operating from both a separate AWS domain controller instance and a newly joined device on the network. These actions were accompanied by further internal data gathering activities, with around 5 GB of data downloaded from an AWS file server.
The two devices involved in reconnaissance activities were investigated and actioned by Darktrace SOC analysts after additional Enhanced Monitoring alerts had triggered.
Lateral movement attempts via RDP connections
Unusual internal RDP connections to a likely AWS printer instance indicated that the threat actor was looking to strengthen their foothold within the environment and/or attempting to pivot to other devices, likely in response to being hindered by Autonomous Response actions.
This triggered multiple scanning, internal data transfer and unusual RDP alerts in Darktrace, as well as additional Autonomous Response actions to block the suspicious activity.
Suspicious outbound SSH communication to known threat infrastructure
Darktrace subsequently observed the AWS printer instance initiating SSH communication with a rare external endpoint associated with the web hosting and VPS provider Host Department (67.217.57[.]252), suggesting that the threat actor was attempting to exfiltrate data to an alternative endpoint after connections to the original destination had been blocked.
Further investigation using open-source intelligence (OSINT) revealed that this IP address had previously been observed in connection with SSH-based data exfiltration activity during an Akira ransomware intrusion [1].
Once again, connections to this IP were blocked by Darktrace’s Autonomous Response and subsequently these blocks were extended by Darktrace’s SOC team.
The above behavior generated multiple Enhanced Monitoring alerts that were investigated by Darktrace SOC analysts as part of the Managed Threat Detection service.
Figure 5: Enhanced Monitoring alerts investigated by SOC analysts as part of the Managed Detection and Response service.
Final containment and collaborative response
Upon investigating the unusual scanning activity, outbound SSH connections, and internal data transfers, Darktrace analysts extended the Autonomous Response actions previously triggered on the compromised devices.
As the threat actor was leveraging these systems for data exfiltration, all outgoing traffic from the affected devices was blocked for an additional 24 hours to provide the customer’s security team with time to investigate and remediate the compromise.
Additional investigative support was provided by Darktrace analysts through the Security Operations Service, after the customer's opened of a ticket related to the unfolding incident.
Figure 8: Simplified timeline of the attack
Around the same time of the compromise in Case 2, Darktrace observed a similar incident on the cloud environment of a different customer.
Initial access
On this occasion, the threat actor appeared to have gained entry into the AWS-based Virtual Private Cloud (VPC) networkvia a SonicWall SMA 500v EC2 instance allowing inbound traffic on any port.
The instance received HTTPS connections from three rare Vultr VPS endpoints (i.e., 45.32.205[.]52, 207.246.74[.]166, 45.32.90[.]176).
Lateral movement and exfiltration
Around the same time, the EC2 instance started scanning the environment and attempted to pivot to other internal systems via RDP, notably a DC EC2 instance, which also started scanning the network, and another EC2 instance.
The latter then proceeded to transfer more than 230 GB of data to the rare external GTHost VPS endpoint 23.150.248[.]189, while downloading hundreds of GBs of data over SMB from another EC2 instance.
Figure 7: Cyber AI Analyst incident generated following the unusual scanning and RDP connections from the initial compromised device.
The same behavior was replicated across multiple EC2 instances, whereby compromised instances uploaded data over internal RDP connections to other instances, which then started transferring data to the same GTHost VPS endpoint over port 5000, which is typically used for Universal Plug and Play (UPnP).
What Darktrace detected
Darktrace observed the threat actor uploading a total of 718 GB to the external endpoint, after which they detonated ransomware within the compromised VPC networks.
This activity generated nine Enhanced Monitoring alerts in Darktrace, focusing on the scanning and external data activity, with the earliest of those alerts triggering around one hour after the initial intrusion.
Darktrace’s Autonomous Response capability was not configured to act on these devices. Therefore, the malicious activity was not autonomously blocked and escalated to the point of ransomware detonation.
Conclusion
This blog examined three real-world compromises in customer cloud environments each illustrating different stages in the attack lifecycle.
The first case showcased a notable progression from a SaaS compromise to a full cloud intrusion, emphasizing the critical role of anomaly detection when legitimate credentials are abused.
The latter two incidents demonstrated that while early detection is vital, the ability to autonomously block malicious activity at machine speed is often the most effective way to contain threats before they escalate.
Together, these incidents underscore the need for continuous visibility, behavioral analysis, and machine-speed intervention across hybrid environments. Darktrace's AI-driven detection and Autonomous Response capabilities, combined with expert oversight from its Security Operations Center, give defenders the speed and clarity they need to contain threats and reduce operational disruption, before the situation spirals.
Credit to Alexandra Sentenac (Senior Cyber Analyst) and Dylan Evans (Security Research Lead)
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