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May 23, 2025

Defending the Frontlines: Proactive Cybersecurity in Local Government

To quickly identify and respond to threats before damage occurs, this local government relies on Darktrace to improve network visibility, stop insider threats, protect its email systems, and accelerate incident investigations.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
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23
May 2025

Serving a population of over 165,000 citizens, this county government delivers essential services that enhance the quality of life for all of its residents in Florida, United States. From public safety and works to law enforcement, economic development, health, and community services, the county’s cybersecurity strategy plays a foundational role in protecting its citizens.

From flying blind to seeing the bigger picture

Safeguarding data from multiple systems, service providers, and citizens is a key aspect of the County’s Systems Management remit. Protecting sensitive information while enabling smooth engagement with multiple external partners poses a unique challenge; the types of data and potential threats are continuously evolving, but resources – both human and financial – remain consistently tight.

When the Chief Information Officer took on his role in 2024, building out a responsive defense-in-depth strategy was central to achieving these goals. However, with limited resources and complex needs, his small security team was struggling with high alert volumes, inefficient tools, and time-consuming investigations that frequently led nowhere.

Meanwhile, issues like insider threats, Denial of Service (DoS), and phishing attacks were growing; the inefficiencies were creating serious security vulnerabilities. As the CIO put it, he was flying blind. With so much data coming in, security analysts were in danger of missing the bigger picture.

“We would just see a single portion of data that could send us down a rabbit hole, thinking something’s going on – only to find out after spending days, weeks, or even months that it was nothing. If you’re only seeing one piece of the issue, it’s really difficult to identify whether something is a legitimate threat or a false positive.”

Local government’s unique cybersecurity challenges

According to the CIO, even with a bigger team, aligning and comparing all the data into a comprehensive, bigger picture would be a major challenge. “The thing about local government specifically is that it’s a complex security environment. We bring together a lot of different individuals and organizations, from construction workers to people who bring projects into our community to better the County. What we work with varies from day to day.”

The challenge wasn’t just about identifying threats, but also about doing so quickly enough to respond before damage was done. The CIO said this was particularly concerning when dealing with sophisticated threats: “We’re dealing with nation-state attackers nowadays, as opposed to ‘script kiddies.’ There’s no time to lose. We’ve got to have cybersecurity that can respond as quickly as they can attack.”

To achieve this, among the most critical challenges the CIO and his team needed to address were:

  • Contextual awareness and visibility across the network: The County team lacked the granular visibility needed to identify potentially harmful behaviors. The IT team needed a tool that uncovered hidden activities and provided actionable insights, with minimal manual intervention.
  • Augmenting human expertise and improving response times: Hiring additional analysts to monitor the environment is prohibitively expensive for many local governments. The IT team needed a cybersecurity solution that could augment existing skills while automating day-to-day tasks. More effective resource allocation would drive improved response times.
  • Preventing email-based threats: Phishing and malicious email links present a persistent threat. The County team needed a way to flag, identify, and hold suspicious messages automatically and efficiently. Given the team’s public service remit, contextual awareness is crucial to ensuring that no legitimate communications are accidentally blocked. Accuracy is extremely important.
  • Securing access and managing insider threats: Having already managed insider threats posed by former staff members, the IT team wanted to adopt a more proactive, deterrent-based approach towards employee IT resource use, preventing incidents before they could occur.

Proactive cybersecurity

Recognizing these challenges, the CIO and County sought AI-driven solutions capable of acting autonomously to support a lean IT team and give the big picture view needed, without getting lost in false positive alerts.

Ease of deployment was another key requirement: the CIO wanted to quickly establish a security baseline for County that would not require extensive pre-planning or disrupt existing systems. Having worked with Darktrace in previous roles, he knew the solution had the capacity to make the critical connections he was looking for, while delivering fast response times and reducing the burden on security teams.

When every second counts, we want to be as close to the same resources as our attackers are utilizing. We have got to have something that can respond as quickly as they can attack. For the County, that’s Darktrace.” – CIO, County Systems Management Department.

Closing network visibility gaps with Darktrace / NETWORK

The County chose Darktrace / NETWORK for unparalleled visibility into the County’s network. With the solution in place, the CIO and his team were able to identify and address previously hidden activities, uncovering insider threats in unexpected places. For example, one team member had installed an unauthorized anonymizer plug-in on their browser, posing a potentially serious security risk via traffic being sent out to the internet. “Darktrace immediately alerted on it,” said CIO. “We were able to deal with the threat proactively and quickly.”

Darktrace / NETWORK continuously monitored and updated its understanding of the County environment, intelligently establishing the different behaviors and network activity. The end result was a level of context awareness that enabled the team to focus on the alerts that mattered most, saving time and effort.

“Darktrace brings all the data we need together, into one picture. We’re able to see what’s going on at a glance, as opposed to spending time trying to identify real threats from false positives,” said the CIO. The ability to automate actions freed the team up to focus on more complex tasks, with 66% of network response actions being applied autonomously, taking the right action at the right time to stop the earliest signs of threatening activity. This reduced pressure on the County’s team members, while buying valuable containment time to perform deeper investigations.

The agentless deployment advantage

For the CIO, one of the major benefits of Darktrace / NETWORK is that it’s agentless. “Agents alert attackers to the presence of security in your environment, it helps them to understand that there’s something else they need to bring down your defenses,” he said. Using Darktrace to mirror network traffic, the County can maintain full visibility across all network entities without alerting attackers and respond to threatening activity at machine speed. “It allows me to sleep better at night, knowing that this tool can effectively unplug the network cable from that device and bring it offline,” said CIO.

Streamlining investigations with Darktrace Cyber AI Analyst

For lean security teams, contextual awareness is crucial in reducing the burden of alert fatigue. Using Cyber AI Analyst, the County team is able to take the pressure off, automatically investigating every relevant event, and reducing thousands of individual alerts to only a small number of incidents that require manual review.

For the County team, the benefits are clear: 520 investigation hours saved in one month, with an average of just 11 minutes investigation time per incident. For the CIO, Darktrace goes beyond reducing workloads, it actually drives security: “It identifies threats almost instantly, bringing together logs and behaviors into a single, clear view.”

The efficiency gain has been so significant that the CIO believes Darktrace augments capabilities beyond the size of a team of analysts. “You could have three analysts working around the clock, but it’s hard to bring all those logs and behaviors together in one place and communicate everything in a coordinated way. Nothing does that as quickly as Darktrace can.”

Catching the threats from within: Defense in depth with Darktrace / IDENTITY

One of the key benefits of Darktrace for the County was its breadth of capability and responsiveness. “We’re looking at everything from multi-factor authentication, insider threats, distributed denial of service attacks,” said the CIO. “I’ve worked with other products in the past, but I’ve never found a tool as good as Darktrace.”

Further insider threats uncovered by Darktrace / IDENTITY included insecure access practices. Some users had logins and passwords on shared network resources or in plain-text files. Darktrace alerted the security team and the threats were mitigated before serious damage was done.

Darktrace / IDENTITY gives organizations advanced visibility of application user behavior from unusual authentication, password sprays, account takeover, resource theft, and admin abuse. Security teams can take targeted actions including the forced log-off of a user or temporary disabling of an account to give the team time to verify legitimacy.

First line of defense against the number one attack vector: Enhancing email security with Darktrace / EMAIL

Email-based threats, such as phishing, are among the most common attack vectors in modern cybersecurity, and a key vector for ransomware attacks. Post implementation performance was so strong that the organization now plans to retire other tools, cutting costs without compromising on security.

Darktrace / EMAIL was one of the first tools that I implemented when I started here,” said CIO. “I really recognize the value of it in our environment.” In addition to detecting and flagging potentially malicious email, the CIO said an unexpected benefit has been the reinforcement of more security-aware behaviors among end users. “People are checking their junk folders now, alerting us and checking to see if something is legitimate or not.”

The CIO said that, unlike traditional email security tools that basically perform only one function, Darktrace has multiple additional capabilities that deliver extra layers of protection compared to one-dimensional alternatives. For example, AI-employee feedback loops leverage insights gained from individual users to not only improve detection rates, but also provide end users with contextual security awareness training, to enhance greater understanding of the risks.

Straightforward integration, ease of use

The County wanted a powerful, responsive solution – without demanding pre-installation or integration needs, and with maximum ease of use. “The integration is relatively painless,” said the CIO. “That’s another real benefit, you can bring Darktrace into your environment and have it up and running faster than you could ever hire additional analysts to look at the same data.”

The team found that, compared to competing products, where there was extensive setup, overhead, and resources, “Darktrace is almost plug-and-play.” According to the CIO, the solution started ingesting information and providing notifications immediately: “You can turn on defense or response mechanisms at a granular level, for email or network – or both at the same time.”

The County sees Darktrace as an integral part of its cybersecurity strategy into the future. “Having worked with Darktrace in the past, it was an easy decision for me to agree to a multi-year partnership,” said the CIO “As we continue to build out our defense-in-depth strategy, the ability to use Darktrace to manage other data sources and identify new, additional behavior will be crucial to our proactive, risk-based approach.”

Darktrace has the capacity to meet the organization’s need for exceptional responsiveness, without burning out teams. “If you’re not overburdening the teams that you do have with significant workloads, they have a lot more agility to deal with things on the fly,” said the CIO.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
The Darktrace Community

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September 23, 2025

It’s Time to Rethink Cloud Investigations

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Cloud Breaches Are Surging

Cloud adoption has revolutionized how businesses operate, offering speed, scalability, and flexibility. But for security teams, this transformation has introduced a new set of challenges, especially when it comes to incident response (IR) and forensic investigations.

Cloud-related breaches are skyrocketing – 82% of breaches now involve cloud-stored data (IBM Cost of a Data Breach, 2023). Yet incidents often go unnoticed for days: according to a 2025 report by Cybersecurity Insiders, of the 65% of organizations experienced a cloud-related incident in the past year, only 9% detected it within the first hour, and 62% took more than 24 hours to remediate it (Cybersecurity Insiders, Cloud Security Report 2025).

Despite the shift to cloud, many investigation practices remain rooted in legacy on-prem approaches. According to a recent report, 65% of organizations spend approximately 3-5 days longer when investigating an incident in the cloud vs. on premises.

Cloud investigations must evolve, or risk falling behind attackers who are already exploiting the cloud’s speed and complexity.

4 Reasons Cloud Investigations Are Broken

The cloud’s dynamic nature – with its ephemeral workloads and distributed architecture – has outpaced traditional incident response methods. What worked in static, on-prem environments simply doesn’t translate.

Here’s why:

  1. Ephemeral workloads
    Containers and serverless functions can spin up and vanish in minutes. Attackers know this as well – they’re exploiting short-lived assets for “hit-and-run” attacks, leaving almost no forensic footprint. If you’re relying on scheduled scans or manual evidence collection, you’re already too late.
  2. Fragmented tooling
    Each cloud provider has its own logs, APIs, and investigation workflows. In addition, not all logs are enabled by default, cloud providers typically limit the scope of their logs (both in terms of what data they collect and how long they retain it), and some logs are only available through undocumented APIs. This creates siloed views of attacker activity, making it difficult to piece together a coherent timeline. Now layer in SaaS apps, Kubernetes clusters, and shadow IT — suddenly you’re stitching together 20+ tools just to find out what happened. Analysts call it the ‘swivel-chair Olympics,’ and it’s burning hours they don’t have.
  3. SOC overload
    Analysts spend the bulk of their time manually gathering evidence and correlating logs rather than responding to threats. This slows down investigations and increases burnout. SOC teams are drowning in noise; they receive thousands of alerts a day, the majority of which never get touched. False positives eat hundreds of hours a month, and consequently burnout is rife.  
  4. Cost of delay
    The longer an investigation takes, the higher its cost. Breaches contained in under 200 days save an average of over $1M compared to those that linger (IBM Cost of a Data Breach 2025).

These challenges create a dangerous gap for threat actors to exploit. By the time evidence is collected, attackers may have already accessed or exfiltrated data, or entrenched themselves deeper into your environment.

What’s Needed: A New Approach to Cloud Investigations

It’s time to ditch the manual, reactive grind and embrace investigations that are automated, proactive, and built for the world you actually defend. Here’s what the next generation of cloud forensics must deliver:

  • Automated evidence acquisition
    Capture forensic-level data the moment a threat is detected and before assets disappear.
  • Unified multi-cloud visibility
    Stitch together logs, timelines, and context across AWS, Azure, GCP, and hybrid environments into a single unified view of the investigation.
  • Accelerated investigation workflows
    Reduce time-to-insight from hours or days to minutes with automated analysis of forensic data, enabling faster containment and recovery.
  • Empowered SOC teams
    Fully contextualised data and collaboration workflows between teams in the SOC ensure seamless handover, freeing up analysts from manual collection tasks so they can focus on what matters: analysis and response.

Attackers are already leveraging the cloud’s agility. Defenders must do the same — adopting solutions that match the speed and scale of modern infrastructure.

Cloud Changed Everything. It’s Time to Change Investigations.  

The cloud fundamentally reshaped how businesses operate. It’s time for security teams to rethink how they investigate threats.

Forensics can no longer be slow, manual, and reactive. It must be instant, automated, and cloud-first — designed to meet the demands of ephemeral infrastructure and multi-cloud complexity.

The future of incident response isn’t just faster. It’s smarter, more scalable, and built for the environments we defend today, not those of ten years ago.  

On October 9th, Darktrace is revealing the next big thing in cloud security. Don’t miss it – sign up for the webinar.

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Kellie Regan
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September 22, 2025

Understanding the Canadian Critical Cyber Systems Protection Act

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Introduction: The Canadian Critical Cyber Systems Protection Act

On 18 June 2025, the Canadian federal Government introduced Bill C-8 which, if adopted following completion of the legislative process, will enact the Critical Cyber Systems Protection Act (CCSPA) and give Canada its first federal, cross-sector and legally binding cybersecurity regime for designated critical infrastructure providers. As of August 2025, the Bill has completed first reading and stands at second reading in the Canadian House of Commons.

Political context

The measure revives most of the stalled 2022 Bill C-26 “An Act Respecting Cyber Security” which “died on Paper” when Parliament was prorogued in January 2025, in the wake of former Prime Minister Justin Trudeau’s resignation.

The new government, led by Mark Carney since March 2025, has re-tabled the package with the same two-part structure: (1) amendments to the Telecommunications Act that enable security directions to telecoms; and (2) a new CCSPA setting out mandatory cybersecurity duties for designated operators. This blog focuses on the latter.

If enacted, Canada will join fellow Five Eyes partners such as the United Kingdom and Australia, which already impose statutory cyber-security duties on operators of critical national infrastructure.

The case for new cybersecurity legislation in Canada

The Canadian cyber threat landscape has expanded. The country's national cyber authority, the Canadian Centre for Cybersecurity (Cyber Centre), recently assessed that the number of cyber incidents has “sharply increased” in the last two years, as has the severity of those incidents, with essential services providers among the targets. Likewise, in its 2025-2026 National Cyber Threat Assessment, the Cyber Centre warned that AI technologies are “amplifying cyberspace threats” by lowering barriers to entry, improving the speed and sophistication of social-engineering attacks and enabling more precise operations.

This context mirrors what we are seeing globally: adversaries, including state actors, are taking advantage of the availability and sophistication of AI tools, which they have leverage to amplify the effectiveness of their operations. In this increasingly complex landscape, regulation must keep pace and evolve in step with the risk.

What the Canadian Critical Cyber Systems Protection Act aims to achieve

  • If enacted, the CCSPA will apply to operators in federally regulated critical infrastructure sectors which are vital to national security and public safety, as further defined in “Scope” below (the “Regulated Entities”), to adopt and comply with a minimum standard of cybersecurity duties (further described below)  which align with those its Five Eyes counterparts are already adhering to.

Who does the CCSPA apply to

The CCSPA would apply to designated operators that deliver services or systems within federal jurisdiction in the following priority areas:

  • telecommunications services
  • interprovincial or international pipeline and power line systems, nuclear energy systems, transportation systems
  • banking and clearing  
  • settlement systems

The CCSPA would also grant the Governor in Council (Federal Cabinet) with powers to add or remove entities in scope via regulation.

Scope of the CCSPA

The CCSPA introduces two key instruments:

First, it strengthens cyber threat information sharing between responsible ministers, sector regulators, and the Communications Security Establishment (through the Cyber Centre).

Second, it empowers the Governor in Council (GIC) to issue Cyber Security Directions (CSDs) - binding orders requiring a designated operator to implement specified measures to protect a critical cyber system within defined timeframes.

CSDs may be tailored to an individual operator or applied to a class of operators and can address technology, process, or supplier risks. To safeguard security and commercial confidentiality, the CCSPA restricts disclosure of the existence or content of a CSD except as necessary to carry it out.

Locating decision-making with the GIC ensures that CSDs are made with a cross-government view that weighs national security, economic priorities and international agreement.

New obligations for designated providers

The CCSPA would impose key cybersecurity compliance and obligations on designated providers. As it stands, this includes:

  1. Establishing and maintaining cybersecurity programs: these will need to be comprehensive, proportionate and developed proactively. Once implemented, they will need to be continuously reviewed
  2. Mitigating supply chain risks: Regulated Entities will be required to assess their third-party products and services by conducting a supply chain analysis, and take active steps to mitigate any identified risks
  3. Reporting incidents:  Regulated Entities will need to be more transparent with their reporting, by making the Communications Security Establishment (CSE) aware of any incident which has, or could potentially have, an impact on a critical system. The reports must be made within specific timelines, but in any event within no more than 72 hours;
  4. Compliance with cybersecurity directions:  the government will, under the CCSPA, have the authority to issue cybersecurity directives in an effort to remain responsive to emerging threats, which Regulated Entities will be required to follow once issued
  5. Record keeping: this shouldn’t be a surprise to many of those Regulated Entities which fall in scope, which are already likely to be subject to record keeping requirements. Regulated Entities should expect to be maintaining records and conducting audits of their systems and processes against the requirements of the CCSPA

It should be noted, however, that this may be subject to change, so Regulated Entities should keep an eye on the progress of the Bill as it makes its way through parliament.

Enforcement of the Act would be carried out by sector-specific regulators identified in the Act such as the Office of the Superintendent of Financial Institutions, Minister of Transport, Canada Energy Regulator, Canadian Nuclear Safety Commission and the Ministry of Industry.

What are the penalties for CCSPA non-compliance?

When assessing the penalties associated with non-compliance with the requirements of the CCSPA, it is clear that such non-compliance will be taken seriously, and the severity of the penalties follows the trend of those applied by the European Union to key pieces of EU legislation. The “administrative monetary penalties” (AMPs) set by regulation could see fines being applied of up to C$1 million for individuals and up to C$15 million for organizations.

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