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February 11, 2021

Detecting IoT Threats in Control Systems

Discover how Darktrace uncovers pre-existing threats in Industrial IoT systems. Learn about advanced detection techniques in industrial control systems.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
David Masson
VP, Field CISO
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11
Feb 2021

Industrial IoT (IIoT) devices are a pressing concern for security teams. Companies invest large sums of money to keep cyber-criminals out of industrial systems, but what happens when the hacker is already inside? Gateways and legacy security tools generally sit at the border of an organization and are designed to stop external threats, but are less effective once the threat is already inside. During this period, cyber-criminals carry out further reconnaissance, tamper with PLC settings, and subtly disrupt the production process.

Darktrace recently detected a series of pre-existing infections in Industrial IoT (IIoT) devices at a manufacturing firm in the EMEA region. The organization already had Darktrace in place in one area of the environment, but after seeing how the AI could successfully detect zero-day vulnerabilities and threats, they expanded the deployment, allowing Darktrace to actively monitor and defend interactions among its 5,000 devices, and dramatically improving visibility.

An unknown emerging threat was identified by Darktrace’s Industrial Immune System on multiple machines within hours of Darktrace being active in the environment. By casting light on this previously unknown threat, Darktrace enabled the customer to perform full incident response and threat investigation, before the attacker was able to cause any serious damage to the company.

Though it is unclear how long the devices had been infected, it is likely to have been first introduced manually via an infected USB. The affected endpoints were being used as part of a continuous production process and could not be installed with endpoint protection.

The Industrial Immune System, however, easily detects infections across the digital estate, regardless of the type of environment or technology. Darktrace AI does not rely on signature-based methods but instead continuously updates its understanding of what constitutes ‘normal’ in an industrial environment. This self-learning approach allows the AI to contain zero-days that have never been seen before in the wild, as well as detecting the new appearance of pre-existing attacks.

Industrial IoT attacked

Only a few hours after Darktrace AI had begun defending the wider connections and interactions across the manufacturing firm, the Industrial Immune System detected a highly unusual network scan. A timeline of events, from first scan to full incident response results and conclusions, is shown below:

Figure 1: Timeline of incident response across 28 hours

Darktrace’s AI recognized that the device was exploiting an SMBv1 protocol in order to attempt lateral movement. In addition to anonymous SMBv1 authentication, Darktrace detected the device abusing default vendor credentials for device enumeration.

The device made a large number of unusual connections, including connections to internal endpoints which the company had previously been unaware of. As these occurred, the Threat Visualizer, Darktrace’s user interface, provided a graphical visualization of the incident, illuminating the unusual activity’s spread from the infected device across the infrastructure in question.

Figure 2: The Darktrace Threat Visualizer

Darktrace’s Immune System identified that the infected Industrial IoT device was making an unusually large number of internal connections, suggesting an effort to perform reconnaissance.

Darktrace’s Cyber AI Analyst launched an immediate investigation into the alert, surfacing an incident summary at machine speed with all the information the security team needed to act.

Figure 3: An example of an AI Analyst Report on a network scan

The Cyber AI Analyst further identified two other devices behaving in a similar way, and these were removed from the network by the customer in response. When investigated by the security team, these devices were shown to be infected with the Yalove and Renocide worms, and the Autoit trojan-dropper. Open source intelligence suggests these infections are often spread via removable media such as USB drives.

Using Darktrace’s Advanced Search function, the customer was able to investigate related model breaches to build a list of similar indicators of compromise (IoCs), including failed external connections to www.whatismyip[.]com and DYNDNS IP addresses on HTTP port 80.

Recurring infections: How to deal with a persistent attack

In total, Darktrace was used to identify 13 infected production devices. The customer contacted the equipment owner, whose response confirmed that they had seen similar attacks on other networks in the past, including recurring infections.

Recurring infections imply one of two things: either, that the malware has a persistence mechanism, where it uses a range of techniques to remain undetected on the exploited machine and achieve persistent access to the system. Alternatively, a recurring infection could mean that the IoT manufacturer was not able to find all infected devices when they were first alerted to the compromise, and thus did not shut down the attack in its entirety.

As the infected machines are owned by a third party, they could not be immediately remediated. Darktrace AI, however, contained this threat with minimal business disruption. The customer was able to leave the infected devices active, which were still needed for production, confident that Darktrace would alert them if the infection spread or changed in behavior.

Industrial IoT: Shining a light on pre-existing threats

The mass adoption of Industrial IoT devices has made industrial environments more complex and more vulnerable than ever. This blog demonstrates the prevalent threat that attackers are already on the inside, and the importance for security teams to expand visibility over their full industrial system. In this case, the customer was able to use Darktrace’s AI to illuminate a previous blind spot and contain a persistent attack, while minimizing disruption to operations. Crucially, this ‘unknown known’ threat was detected without any prior knowledge of the devices, their supplier, or patch history, and without using malware signatures or IoCs.

The customer was made aware of the infection via the Darktrace SOC service. Yet the same outcome could have been obtained with other workflows provided by Darktrace, such as email alerting, notifications through the Darktrace mobile app, seamlessly integrating Darktrace with a SIEM solution, or alerting via an internal SOC.

Cyber AI Analyst enabled the customer to perform immediate incident response. While waiting for a reinstallation date with the equipment owner, the customer could keep the production devices online, knowing Darktrace would be monitoring the outstanding risk. In an industrial setting, trade-offs like this are often necessary to sustain production. Darktrace helps organizations maintain the vigilance they need to do this securely, and when remediation does become possible, Darktrace can be used to reliably locate the full extent of the infection.

Thanks to Darktrace analyst Oakley Cox for his insights on the above threat find.

Find out more about the Industrial Immune System

Darktrace model detections:

  • Device / Suspicious Network Scan Activity [Enhanced Monitoring]
  • Device / ICMP Address Scan
  • ICS / Anomalous IT to ICS Connection
  • Anomalous Connection / SMB Enumeration
  • Device / Network Scan

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
David Masson
VP, Field CISO

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December 3, 2025

Darktrace Named as a Leader in 2025 Gartner® Magic Quadrant™ for Email Security Platforms

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Darktrace is proud to be named as a Leader in the Gartner® Magic Quadrant™ for Email Security Platforms (ESP). We believe this recognition reflects what our customers already know: our product is exceptional – and so is the way we deliver it.

In July 2025, Darktrace was named a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Email Security, a distinction given to vendors who have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). To us, both achievements are testament to the customer-first approach that has fueled our rapid growth. We feel this new distinction from Gartner validates the innovation, efficacy, and customer-centric delivery that set Darktrace apart.

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about which email security platform can best accomplish their goals. We encourage our customers to read the full report to get the complete picture.

This acknowledgement follows the recent recognition of Darktrace / NETWORK, also designated a Leader in the Gartner Magic Quadrant for Network Detection & Response and named the only Customers’ Choice in its category.

Why do we believe Darktrace is leading in the email security market?

Our relentless innovation which drives proven results  

At Darktrace we continue to push the frontier of email security, with industry-first AI-native detection and response capabilities that go beyond traditional SEG approaches. How do we do it?

  • With a proven approach that gets results. Darktrace’s unique business-centric anomaly detection catches advanced phishing, supply chain compromises, and BEC attacks – detecting them on average 13 days earlier than attack-centric solutions. That’s why 75% of our customers have removed their SEG and now rely on their native email security provider combined with Darktrace.
  • By offering comprehensive protection beyond the inbox. Darktrace / EMAIL goes further than traditional inbound filtering, delivering account and messaging protection, DLP, and DMARC capabilities, ensuring best-in-class security across inbound, outbound, and domain protection scenarios.  
  • Continuous innovation. We are ranked second highest in the Gartner Critical Capabilities research for core email security function, likely thanks to our product strategy and rapid pace of innovation. We’ve release major capabilities twice a year for nearly five years, including advanced AI models and expanded coverage for collaboration platforms.

We deliver exceptional customer experiences worldwide

Darktrace’s leadership isn’t just about excelling in technology, it’s about delivering an outstanding experience that customers value. Let’s dig into what makes our customers tick.

  • Proven loyalty from our base. Recognition from Gartner Peer Insights as a Customers’ Choice, combined with a 4.8-star rating (based on 340 reviews as of November 2025), demonstrates for us the trust of thousands of organizations worldwide, not just the analysts.  
  • Customer-first support. Darktrace goes beyond ticket-only models with dedicated account teams and award-winning service, backed by significant headcount growth in technical support and analytics roles over the past year.
  • Local expertise. With offices spanning continents, Darktrace is able to provide regional language support and tailored engagement from teams on the ground, ensuring personalized service and a human-first experience.

Darktrace enhances security stacks with a partner-first architecture

There are plenty of tools out there than encourage a siloed approach. Darktrace / EMAIL plays well with others, enhancing your native security provider and allowing you to slim down your stack. It’s designed to set you up for future growth, with:

  • A best-in-breed platform approach. Natively built on Self-Learning AI, Darktrace / EMAIL delivers deep integration with our / NETWORK, / IDENTITY, and / CLOUD products as part of a unified platforms – that enables and enhances comprehensive enterprise-wise security.
  • Optimized workflows. Darktrace integrates tightly with an extended ecosystem of security tools – including a strategic partnership with Microsoft enabling unified threat response and quarantine capabilities – bringing constant innovation to all of your SOC workflows.  
  • A channel-first strategy. Darktrace is making significant investments in partner-driven architectures, enabling integrated ecosystems that deliver maximum value and future-ready security for our customers.

Analyst recognized. Customer approved.  

Darktrace / EMAIL is not just another inbound email security tool; it’s an advanced email security platform trusted by thousands of users to protect them against advanced phishing, messaging, and account-level attacks.  

As a Leader, we believe we owe our positioning to our customers and partners for supporting our growth. In the upcoming years we will continue to innovate to serve the organizations who depend on Darktrace for threat protection.  

To learn more about Darktrace’s position as a Leader, view a complimentary copy of the Magic Quadrant report, register for the Darktrace Innovation Webinar on 9 December, 2025, or simply request a demo.

Gartner, Gartner® Magic Quadrant™ for Email Security Platforms, Max Taggett, Nikul Patel, 3 December 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Darktrace.

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Carlos Gray
Senior Product Marketing Manager, Email

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December 2, 2025

Protecting the Experience: How a global hospitality brand stays resilient with Darktrace

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For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails  

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.”  - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

  • Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
  • Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
  • Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
  • Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.  

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

  1. Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
  2. Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
  3. Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.  

AI delivers the outcomes that matter  

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.  

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

  • Automated holds and neutralizations of anomalous executive-style messages
  • Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
  • Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

  • Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
  • Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
  • Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

  • Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
  • Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
  • Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.  

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO
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