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June 12, 2024

Safeguarding Distribution Centers in the Digital Age

With complex digital and physical systems, that are increasingly interconnected, the expanding attack surface calls for a unified security solution. Explore the challenges, risks, and potential solutions for organizations aiming at securing distribution centers from cyber threats.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Daniel Simonds
Director of Operational Technology
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12
Jun 2024

Challenges securing distribution centers

For large retail providers, e-commerce organizations, logistics & supply chain organizations, and other companies who rely on the distribution of goods to consumers cybersecurity efforts are often focused on an immense IT infrastructure. However, there's a critical, often overlooked segment of infrastructure that demands vigilant monitoring and robust protection: distribution centers.

Distribution centers play a critical role in the business operations of supply chains, logistics, and the retail industry. They serve as comprehensive logistics hubs, with many organizations operating multiple centers worldwide to meet consumer needs. Depending on their size and hours of operation, even just one hour of downtime at these centers can result in significant financial losses, ranging from tens to hundreds of thousands of dollars per hour.

Due to the time-sensitive nature and business criticality of distribution centers, there has been a rise in applying modern technologies now including AI applications to enhance efficiency within these facilities. Today’s distribution centers are increasingly connected to Enterprise IT networks, the cloud and the internet to manage every stage of the supply chain. Additionally, it is common for organizations to allow 3rd party access to the distribution center networks and data for reasons including allowing them to scale their operations effectively.

However, this influx of new technologies and interconnected systems across IT, OT and cloud introduces new risks on the cybersecurity front. Distribution center networks include industrial operational technologies ICS/OT, IoT technologies, enterprise network technology, and cloud systems working in coordination. The convergence of these technologies creates a greater chance that blind spots exist for security practitioners and this increasing presence of networked technology increases the attack surface and potential for vulnerability. Thus, having cybersecurity measures that cover IT, OT or Cloud alone is not enough to secure a complex and dynamic distribution center network infrastructure.  

The OT network encompasses various systems, devices, hardware, and software, such as:

  • Enterprise Resource Planning (ERP)
  • Warehouse Execution System (WES)
  • Warehouse Control System (WCS)
  • Warehouse Management System (WMS)
  • Energy Management Systems (EMS)
  • Building Management Systems (BMS)
  • Distribution Control Systems (DCS)
  • Enterprise IT devices
  • OT and IoT: Engineering workstations, ICS application and management servers, PLCs, HMI, access control, cameras, and printers
  • Cloud applications

Distribution centers: An expanding attack surface

As these distribution centers have become increasingly automated, connected, and technologically advanced, their attack surfaces have inherently increased. Distribution centers now have a vastly different potential for cyber risk which includes:  

  • More networked devices present
  • Increased routable connectivity within industrial systems
  • Externally exposed industrial control systems
  • Increased remote access
  • IT/OT enterprise to industrial convergence
  • Cloud connectivity
  • Contractors, vendors, and consultants on site or remoting in  

Given the variety of connected systems, distribution centers are more exposed to external threats than ever before. Simultaneously, distribution center’s business criticality has positioned them as interesting targets to cyber adversaries seeking to cause disruption with significant financial impact.

Increased connectivity requires a unified security approach

When assessing the unique distribution center attack surface, the variety of interconnected systems and devices requires a cybersecurity approach that can cover the diverse technology environment.  

From a monitoring and visibility perspective, siloed IT, OT or cloud security solutions cannot provide the comprehensive asset management, threat detection, risk management, and response and remediation capabilities across interconnected digital infrastructure that a solution natively covering IT, cloud, OT, and IoT can provide.  

The problem with using siloed cybersecurity solutions to cover a distribution center is the visibility gaps that are inherently created when using multiple solutions to try and cover the totality of the diverse infrastructure. What this means is that for cross domain and multi-stage attacks, depending on the initial access point and where the adversary plans on actioning their objectives, multiple stages of the attack may not be detected or correlated if they security solutions lack visibility into OT, IT, IoT and cloud.

Comprehensive security under one solution

Darktrace leverages Self-Learning AI, which takes a new approach to cybersecurity. Instead of relying on rules and signatures, this AI trains on the specific business to learn a ‘pattern of life’ that models normal activity for every device, user, and connection. It can be applied anywhere an organization has data, and so can natively cover IT, OT, IoT, and cloud.  

With these models, Darktrace / OT provides improved visibility, threat detection and response, and risk management for proactive hardening recommendations.  

Visibility: Darktrace is the only OT security solution that natively covers IT, IoT and OT in unison. AI augmented workflows ensure OT cybersecurity analysts and operation engineers can manage IT and OT environments, leveraging a live asset inventory and tailored dashboards to optimize security workflows and minimize operator workload.

Threat detection, investigation, and response: The AI facilitates anomaly detection capable of detecting known, unknown, and insider threats and precise response for OT environments that contains threats at their earliest stages before they can jeopardize control systems. Darktrace immediately understands, identifies, and investigates all anomalous activity in OT networks, whether human or machine driven and uses Explainable AI to generate investigation reports via Darktrace’s Cyber AI Analyst.

Proactive risk identification: Risk management capabilities like attack path modeling can prioritize remediation and mitigation that will most effectively reduce derived risk scores. Rather than relying on knowledge of past attacks and CVE lists and scores, Darktrace AI learns what is ‘normal’ for its environment, discovering previously unknown threats and risks by detecting subtle shifts in behavior and connectivity. Through the application of Darktrace AI for OT environments, security teams can investigate novel attacks, discover blind spots, get live-time visibility across all their physical and digital assets, and reduce the time to detect, respond to, and triage security events.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Daniel Simonds
Director of Operational Technology

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June 1, 2026

Defend What You Trust: Stories from the Front Lines of Modern Cyber Defense

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Modern attacks don’t always announce themselves, follow obvious patterns, or rely on known malware. Often, they move quietly inside trusted systems, authenticated sessions, and everyday behavior.

They don’t break in. They blend in.

That’s why an AI-powered defense is essential. It turns invisible signals into actionable insights at a scale neither analysts nor traditional tools can achieve alone.

Confidence is creating risk

One of the most dangerous assumptions in cybersecurity today is that strong controls equal strong protection.

Multi-factor authentication (MFA), for example, is widely viewed as a foundational safeguard. But as the CISO for a professional sports organization explains, that confidence can be misplaced. “A lot of organizations assume that once you have MFA, those accounts are safe. That’s not true.”

In one instance, his team identified a sophisticated attack where a threat actor bypassed MFA entirely, not by breaking it, but by going around it. A user’s authenticated session was hijacked and re-used, allowing the attacker to impersonate them without triggering traditional controls.

“Darktrace picked up that a session had been re-injected by the hacker, and we were able to block it right away,” he explains.

Attackers anticipate what we miss

Even well-trained users can become entry points.

“An email bypassed our existing security tools,” shares the VP of IT at a U.S.-based risk management services provider.  “The user missed one signal and entered their credentials into a malicious site. That’s what the bad guys count on.”

The organization responded quickly, but not before damage was done. Crucially, this occurred while Darktrace was in “watch mode,” before autonomous response was fully enabled. “Darktrace would have seen that and shut it down immediately,” he notes.

Mistakes and oversights like misconfigurations, forgotten machines, and missed patches can create serious vulnerabilities.

The CIO of a utility services organization shares an instance when Darktrace detected a breach to a client’s network via their ZTNA VPN due to misconfigured MFA. “Darktrace alerted us and autonomously blocked the scanning, preventing what could have been a ransomware-type incident.”  

The most dangerous threats are already inside

The Head of Security at a global business services provider knows firsthand how blind spots can persist inside environments. His team uncovered evidence of dormant ransomware artifacts sitting unnoticed within a company’s environment ¬¬– long before modern detection was in place.

“During a routine file transfer, Darktrace flagged the suspicious activity, identified the ransomware, and immediately quarantined the server,” he recalls.  While the attack was never executed, the implication was significant: the risk existed long before it was finally detected.

Cyber threats are also successful because they take advantage of normal human behavior, exploiting moments of cognitive overload, urgency, and trust.

The Executive Director of IT and Business Applications at a pharmaceutical lab describes the time Darktrace flagged an employee logging into Microsoft 365 from Singapore, despite him being physically located in the U.S. Darktrace immediately cut off his access and within minutes revealed that the employee’s son was using a VPN to play a video game.

While the threat was benign, it demonstrated the strength of AI to use contextual information to detect threats other tools miss. The information also saved security analysts hours of investigation and minimized downtime for the employee. “That level of precision and speed isn’t just convenient, it’s game changing.”

“Unusual” behavior is the new red flag

Detecting modern threats requires an understanding of what “normal” looks like and recognizing when something subtly deviates.

One security leader  at an AI technology enterprise described a scenario in which an employee connected to a proxy service in China. The service itself was legitimate, and although traditional tools didn’t flag it, the behavior was unusual for that user specifically.

“That’s what Darktrace picked up on. The activity turned out to be benign, but without visibility into behavioral deviations, it could just as easily have been something more serious.”

AI shifts defense from reaction to anticipation

These stories point to a fundamental shift by cyber attackers, both tactically and strategically. Because traditional security tools were built to detect what’s already known, modern attacks are often:

  • Credential-based, not malware-based
  • Behavioral, not signature-based
  • Subtle, not overt

They may operate within the boundaries of what appears normal, exploiting what organizations trust, not what they block:

  • Trusted sessions
  • Legitimate services
  • Human error

This is where AI is changing the equation. Rather than relying on predefined rules or known threat signatures, AI can:

  • Establish a baseline of normal behavior
  • Detect subtle anomalies in real time
  • Act autonomously to contain potential threats

Resilience, not perfection, is the new security standard

As these frontline experiences show, the organizations that lead are those that move beyond reactive defense and embrace AI as a core part of their strategy.

It eliminates the blind spots and uncertainty, says the CISO of a professional sports organization. “If you lack visibility, you’re not managing risk, you’re assuming it. AI gives you the actionable insights needed to turn uncertainty into control.”

And it provides the speed and agility that are vital when seconds matter, says the Executive Director of IT and Business Applications. “When Darktrace alerted us at 3:00 am to a ransomware attack, it had already quarantined the affected systems, blocked the attacker’s access, and provided us with the critical details and time needed to investigate. That action likely saved us hundreds of thousands, if not millions, of dollars.”

The modern SOC has become a cornerstone of enterprise resilience, responsible for protecting data and operational continuity while enabling digital growth and innovation. For today’s security professional, that means success is no longer measured by what they keep out, but by what they protect: revenue, reputation, and trust.

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May 28, 2026

From Efficiency to Exposure: How AI Adoption Is Creating Unseen Vulnerabilities on the Factory Floor

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How AI agents impact the manufacturing industry

Security teams and IT personnel across the manufacturing industry are under constant pressure to protect production, maintain uptime, and safeguard critical assets but the rise of AI is bringing huge new opportunities alongside new cyber risks. Across manufacturing, AI is embedded into workflows, decision-making, and increasingly, autonomous AI agents are acting on behalf of employees and systems.  

Agentic systems are powerful because they can act independently, but that same autonomy also creates cyber and operational risk. Agents have extensive permissions and are capable of carrying out complex tasks, making decisions, and interacting with tools or external systems with little to no human intervention.

Unlike traditional AI models that perform predefined tasks, AI agents use advanced techniques to mimic human decision-making processes, dynamically adapting to new challenges, making decision and taking action based on their own judgement. They look like employees operationally but lack judgment, ethics, or fear of consequences like humans do. This means they can be easily manipulated by cybercriminals, and an AI agent embedded across an OT network creates threats that extend well beyond data exposure. For example, at BMW, AI identifies faults in welding processes as they occur. At its Spartanburg plant, AI monitors the weld of 300-400 metal studs onto every SUV frame to detect misplaced or faulty studs and correct them instantly. Corruption of BMW’s AI system could lead to catastrophic quality control errors.

Adopting agentic AI systems across manufacturing raises some concerns across security teams. New data from our State of AI Cybersecurity survey shows that 78% of manufacturing security professionals are worried about employee use of AI agents – their top concern. That’s followed by employee use of generative AI tools like CoPilot and ChatGPT, a worry for 76% of security professionals at manufacturing organizations. As these tools gain more access to business data and processes, and more autonomy within organizations, security teams, who today have minimal visibility of agent activity in their environments, increasingly have sensitive data exposure (a worry for 60%) and accidental policy and regulatory violations (59%) on their minds.

External AI-powered threats are evolving just as quickly

The same capabilities transforming manufacturing are also reshaping cyberattacks.

AI is enabling attackers to automate reconnaissance, refine targeting, and adapt in real time. What once required time and manual effort can now be executed continuously and at scale. Manufacturers are already seeing the impact. According to manufacturing security professionals we surveyed, 76% are already being impacted by AI-powered threats and 90% see AI increasing the success of social engineering attacks.

And the techniques themselves are evolving. Concerns across the manufacturing sector show growing anxiety about the range of AI-powered attack routes, most pressingly of adaptive malware that evolves in real-time – a prospect half (49%) of manufacturing security professionals we surveyed are worried by, a full 9% more than the average across industries. AI adaptive malware is followed by:

  • Automated vulnerability scanning and exploit chaining (48%) which has become even more pressing as Anthropic’s new Mythos AI Model supercharges vulnerability discovery
  • Hyper-personalized phishing campaigns (46%), which remain a mainstay in hackers’ arsenals, and AI has amplified their effectiveness by making phishing emails more convincing and harder to detect.

This is not just an increase in volume, it is a shift toward threats that evolve as they unfold - often faster than static defenses can respond.

Despite rising awareness, many manufacturers are not yet equipped to manage this shift. More than half (51%) say they are not adequately prepared for AI-driven threats, and only 37% have formal policies governing AI deployment.  

Securing AI through visibility, context, and guardrails

Addressing this challenge does not require manufacturers to slow innovation. It requires a different approach to security, one that can operate at the same speed and scale as AI. Three specific priorities are emerging for manufacturers looking to take advantage of the power of AI.

Visibility is foundational.  

Organizations need to understand where AI is being used, what it can access, and how it behaves across both IT and OT environments. Without that, risk cannot be measured or managed. It is no surprise that Darktrace’s research found that 91% of manufacturing security professionals said that they need to understand how AI makes decisions before trusting it. This is even more critical in operational settings where disruption has safety, environmental, financial, and reputational impacts.

Context is what turns visibility into action.  

In environments shaped by AI, normal behavior is constantly shifting. Detecting threats requires a behavioral approach; understanding patterns of life across the organization and identifying subtle deviations in real time – a step change in organizations’ traditional approach to security and risk management.

Guardrails ensure that agency does not become exposure  

As AI systems take on greater responsibility, organizations need clear boundaries around what they can do and when they can act independently. These controls must be embedded into systems themselves, not applied after the fact.  

Securing AI Agents Across Manufacturing IT and OT

The rise of agentic AI is transforming manufacturing - powering next-generation operations while reshaping the security landscape. This is not just an increase in threats, but a shift to autonomous systems, continuously evolving behaviors, and risks moving at machine speed. For organizations trying to grapple with the challenge of enabling AI while managing the risk, visibility, context and guardrails should be foundational.

Darktrace helps manufacturers build secure AI approaches by making those foundations possible. It provides visibility and real-time detection and response to unusual activity across IT and OT environments and allows organizations to understand AI activity from the prompts employees use and the agents they build to how those agents are behaving across the environment. For manufacturers scaling AI, this delivers a foundation for innovation without sacrificing control.

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About the author
Oakley Cox
Director of Product
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