December 15, 2023

How Darktrace Halted A DarkGate in MS Teams

Discover how Darktrace thwarted DarkGate malware in Microsoft Teams. Stay informed on the latest cybersecurity measures and protect your business.

Written by

Natalia Sánchez Rocafort

Cyber Security Analyst

Inside the SOC

Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.

Written by

Natalia Sánchez Rocafort

Cyber Security Analyst

Dec 2023

Securing Microsoft Teams and SharePoint

Given the prevalence of the Microsoft Teams and Microsoft SharePoint platforms in the workplace in recent years, it is essential that organizations stay vigilant to the threat posed by applications vital to hybrid and remote work and prioritize the security and cyber hygiene of these services. For just as the use of these platforms has increased exponentially with the rise of remote and hybrid working, so too has the malicious use of them to deliver malware to unassuming users.

Researchers across the threat landscape have begun to observe these legitimate services being leveraged by malicious actors as an initial access method. Microsoft Teams can easily be exploited to send targeted phishing messages to individuals within an organization, while appearing legitimate and safe. Although the exact contents of these messages may vary, the messages frequently use social engineering techniques to lure users to click on a SharePoint link embedded into the message. Interacting with the malicious link will then download a payload [1].

Darktrace observed one such malicious attempt to use Microsoft Teams and SharePoint in September 2023, when a device was observed downloading DarkGate, a commercial trojan that is known to deploy other strains of malware, also referred to as a commodity loader [2], after clicking on SharePoint link. Fortunately for the customer, Darktrace’s suite of products was perfectly poised to identify the initial signs of suspicious activity and Darktrace RESPOND™ was able to immediately halt the advancement of the attack.

DarkGate Attack Overview

On September 8, 2023, Darktrace DETECT™ observed around 30 internal devices on a customer network making unusual SSL connections to an external SharePoint site which contained the name of a person, 'XXXXXXXX-my.sharepoint[.]com' (107.136[.]8, 13.107.138[.]8). The organization did not have any employees who went by this name and prior to this activity, no internal devices had been seen contacting the endpoint.

At first glance, this initial attack vector would have appeared subtle and seemingly trustworthy to users. Malicious actors likely sent various users a phishing message via Microsoft Teams that contained the spoofed SharePoint link to the personalized SharePoint link ''XXXXXXXX-my.sharepoint[.]com'.

Figure 1: Advanced Search query showing a sudden spike in connections to ''XXXXXXXX -my.sharepoint[.]com'.

Darktrace observed around 10 devices downloading approximately 1 MB of data during their connections to the Sharepoint endpoint. Darktrace DETECT observed some of the devices making subsequent HTTP GET requests to a range of anomalous URIs. The devices utilized multiple user-agents for these connections, including ‘curl’, a command line tool that allows individuals to request and transfer data from a specific URL. The connections were made to the IP 5.188.87[.]58, an endpoint that has been flagged as an indicator of compromise (IoC) for DarkGate malware by multiple open-source intelligence (OSINT) sources [3], commonly associated with HTTP GET requests:

GET request over port 2351 with the User-Agent header 'Mozilla/4.0 (compatible; Win32; WinHttp.WinHttpRequest.5)' and the target URI '/bfyxraav' to 5.188.87[.]58
GET request over port 2351 with the user-agent header 'curl' and the target URI '/' to 5.188.87[.]58
GET request over port 2351 with the user-agent header 'curl/8.0.1' and the target URI '/msibfyxraav' to 5.188.87[.]58

The HTTP GET requests made with the user-agent header 'curl' and the target URI '/' to 5.188.87[.]58 were responded to with a filename called 'Autoit3.exe'. The other requests received script files with names ending in '.au3, such as 'xkwtvq.au3', 'otxynh.au3', and 'dcthbq.au3'. DarkGate malware has been known to make use of legitimate AutoIt files, and typically runs multiple AutoIt scripts (‘.au3’) [4].

Following these unusual file downloads, the devices proceeded to make hundreds of HTTP POST requests to the target URI '/' using the user-agent header 'Mozilla/4.0 (compatible; Synapse)' to 5.188.87[.]58. The contents of these requests, along with the contents of the responses, appear to be heavily obfuscated.

Figure 2: Example of obfuscated response, as shown in a packet capture downloaded from Darktrace.

While Microsoft’s Safe Attachments and Safe Links settings were unable to detect this camouflaged malicious activity, Darktrace DETECT observed the unusual over-the-network connectivity that occurred. While Darktrace DETECT identified multiple internal devices engaging in this anomalous behavior throughout the course of the compromise, the activity observed on one device in particular best showcases the overall kill chain of this attack.

The device in question was observed using two different user agents (curl/8.0.1 and Mozilla/4.0 (compatible; Win32; WinHttp.WinHttpRequest.5)) when connecting to the endpoint 5.188.87[.]58 and target URI ‘/bfyxraav’. Additionally, Darktrace DETECT recognized that it was unusual for this device to be making these HTTP connections via destination port 2351.

As a result, Darktrace’s Cyber AI Analyst™ launched an autonomous investigation into the suspicious activity and was able to connect the unusual external connections together, viewing them as one beaconing incident as opposed to isolated series of connections.

Figure 3: Cyber AI Analyst investigation summarizing the unusual repeated connections made to 5.188.87[.]58 via destination port 2351.

Darktrace then observed the device downloading the ‘Autoit3.exe’ file. Darktrace RESPOND took swift mitigative action by blocking similar connections to this endpoint, preventing the device from downloading any additional suspicious files.

Figure 4: Suspicious ‘Autoit3.exe’ downloaded by the source device from the malicious external endpoint.

Just one millisecond later, Darktrace observed the device making suspicious HTTP GET requests to URIs including ‘/msibfyxraav’. Darktrace recognized that the device had carried out several suspicious actions within a relatively short period of time, breaching multiple DETECT models, indicating that it may have been compromised. As a result, RESPOND took action against the offending device by preventing it from communicating externally [blocking all outbound connections] for a period of one hour, allowing the customer’s security team precious time to address the issue.

It should be noted that, at this point, had the customer subscribed to Darktrace’s Proactive Threat Notification (PTN) service, the Darktrace Security Operations Center (SOC) would have investigated these incidents in greater detail, and likely would have sent a notification directly to the customer to inform them of the suspicious activity.

Additionally, AI Analyst collated various distinct events and suggested that these stages were linked as part of an attack. This type of augmented understanding of events calculated at machine speed is extremely valuable since it likely would have taken a human analyst hours to link all the facets of the incident together.

Figure 5: AI Analyst investigation showcasing the use of the ‘curl’ user agent to connect to the target URI ‘/msibfyxraav’.

Figure 6: Darktrace RESPOND moved to mitigate any following connections by blocking all outgoing traffic for 1 hour.

Following this, an automated investigation was launched by Microsoft Defender for Endpoint. Darktrace is designed to coordinate with multiple third-party security tools, allowing for information on ongoing incidents to be seamlessly exchanged between Darktrace and other security tools. In this instance, Microsoft Defender identified a ‘low severity’ incident on the device, this automatically triggered a corresponding alert within DETECT, presented on the Darktrace Threat Visuallizer.

The described activity occurred within milliseconds. At each step of the attack, Darktrace RESPOND took action either by enforcing expected patterns of life [normality] on the affected device, blocking connections to suspicious endpoints for a specified amount of time, and/or blocking all outgoing traffic from the device. All the relevant activity was detected and promptly stopped for this device, and other compromised devices, thus containing the compromise and providing the security team invaluable remediation time.

Figure 7: Overview of the compromise activity, all of which took place within a matter of miliseconds.

Darktrace identified similar activity on other devices in this customer’s network, as well as across Darktrace’s fleet around the same time in early September.

On a different customer environment, Darktrace DETECT observed more than 25 ‘.au3’ files being downloaded; this activity can be seen in Figure 9.

Figure 8: High volume of file downloads following GET request and 'curl' commands.

Figure 9 provides more details of this activity, including the source and destination IP addresses (5.188.87[.]58), the destination port, the HTTP method used and the MIME/content-type of the file

Figure 9: Additional information of the anomalous connections.

A compromised server in another customer deployment was seen establishing unusual connections to the external IP address 80.66.88[.]145 – an endpoint that has been associated with DarkGate by OSINT sources [5]. This activity was identified by Darktrace/DETECT as a new connection for the device via an unusual destination port, 2840. As the device in question was a critical server, Darktrace DETECT treated it with suspicion and generated an ‘Anomalous External Activity from Critical Network Device’ model breach.

Figure 10: Model breach and model breach event log for suspicious connections to additional endpoint.

Conclusion

While Microsoft Teams and SharePoint are extremely prominent tools that are essential to the business operations of many organizations, they can also be used to compromise via living off the land, even at initial intrusion. Any Microsoft Teams user within a corporate setting could be targeted by a malicious actor, as such SharePoint links from unknown senders should always be treated with caution and should not automatically be considered as secure or legitimate, even when operating within legitimate Microsoft infrastructure.

Malicious actors can leverage these commonly used platforms as a means to carry out their cyber-attacks, therefore organizations must take appropriate measures to protect and secure their digital environments. As demonstrated here, threat actors can attempt to deploy malware, like DarkGate, by targeting users with spoofed Microsoft Teams messages. By masking malicious links as legitimate SharePoint links, these attempts can easily convince targets and bypass traditional security tools and even Microsoft’s own Safe Links and Safe Attachments security capabilities.

When the chain of events of an attack escalates within milliseconds, organizations must rely on AI-driven tools that can quickly identify and automatically respond to suspicious events without latency. As such, the value of Darktrace DETECT and Darktrace RESPOND cannot be overstated. Given the efficacy and efficiency of Darktrace’s detection and autonomous response capabilities, a more severe network compromise in the form of the DarkGate commodity loader was ultimately averted.

Credit to Natalia Sánchez Rocafort, Cyber Security Analyst, Zoe Tilsiter.

Appendices

Darktrace DETECT Model Detections

[Model Breach: Device / Initial Breach Chain Compromise 100% –– Breach URI: /#modelbreach/114039 ] (Enhanced Monitoring)· [Model Breach: Device / Initial Breach Chain Compromise 100% –– Breach URI: /#modelbreach/114124 ] (Enhanced Monitoring)
[Model Breach: Device / New User Agent and New IP 62% –– Breach URI: /#modelbreach/114030 ]
[Model Breach: Anomalous Connection / Application Protocol on Uncommon Port 46% –– Breach URI: /#modelbreach/114031 ]
[Model Breach: Anomalous Connection / New User Agent to IP Without Hostname 62% –– Breach URI: /#modelbreach/114032 ]
[Model Breach: Device / New User Agent 32% –– Breach URI: /#modelbreach/114035 ]
[Model Breach: Device / Three Or More New User Agents 31% –– Breach URI: /#modelbreach/114036 ]
[Model Breach: Anomalous Server Activity / Anomalous External Activity from Critical Network Device 62% –– Breach URI: /#modelbreach/612173 ]
[Model Breach: Anomalous File / EXE from Rare External Location 61% –– Breach URI: /#modelbreach/114037 ]
[Model Breach: Anomalous Connection / Multiple Connections to New External TCP Port 61% –– Breach URI: /#modelbreach/114042 ]
[Model Breach: Security Integration / Integration Ransomware Detected 100% –– Breach URI: /#modelbreach/114049 ]
[Model Breach: Compromise / Beaconing Activity To External Rare 62% –– Breach URI: /#modelbreach/114059 ]
[Model Breach: Compromise / HTTP Beaconing to New Endpoint 30% –– Breach URI: /#modelbreach/114067 ]
[Model Breach: Security Integration / C2 Activity and Integration Detection 100% –– Breach URI: /#modelbreach/114069 ]
[Model Breach: Anomalous File / EXE from Rare External Location 55% –– Breach URI: /#modelbreach/114077 ]
[Model Breach: Compromise / High Volume of Connections with Beacon Score 66% –– Breach URI: /#modelbreach/114260 ]
[Model Breach: Security Integration / Low Severity Integration Detection 59% –– Breach URI: /#modelbreach/114293 ]
[Model Breach: Security Integration / Low Severity Integration Detection 33% –– Breach URI: /#modelbreach/114462 ]
[Model Breach: Security Integration / Integration Ransomware Detected 100% –– Breach URI: /#modelbreach/114109 ]· [Model Breach: Device / Three Or More New User Agents 31% –– Breach URI: /#modelbreach/114118 ]· [Model Breach: Anomalous Connection / Application Protocol on Uncommon Port 46% –– Breach URI: /#modelbreach/114113 ] · [Model Breach: Anomalous Connection / New User Agent to IP Without Hostname 62% –– Breach URI: /#modelbreach/114114 ]· [Model Breach: Device / New User Agent 32% –– Breach URI: /#modelbreach/114117 ]· [Model Breach: Anomalous File / EXE from Rare External Location 61% –– Breach URI: /#modelbreach/114122 ]· [Model Breach: Security Integration / Low Severity Integration Detection 54% –– Breach URI: /#modelbreach/114310 ]
[Model Breach: Security Integration / Integration Ransomware Detected 65% –– Breach URI: /#modelbreach/114662 ]Darktrace/Respond Model Breaches
[Model Breach: Antigena / Network::External Threat::Antigena Suspicious File Block 61% –– Breach URI: /#modelbreach/114033 ]
[Model Breach: Antigena / Network::External Threat::Antigena File then New Outbound Block 100% –– Breach URI: /#modelbreach/114038 ]
[Model Breach: Antigena / Network::Significant Anomaly::Antigena Enhanced Monitoring from Client Block 100% –– Breach URI: /#modelbreach/114040 ]
[Model Breach: Antigena / Network::Significant Anomaly::Antigena Significant Anomaly from Client Block 87% –– Breach URI: /#modelbreach/114041 ]
[Model Breach: Antigena / Network::Significant Anomaly::Antigena Controlled and Model Breach 87% –– Breach URI: /#modelbreach/114043 ]
[Model Breach: Antigena / Network::External Threat::Antigena Ransomware Block 100% –– Breach URI: /#modelbreach/114052 ]
[Model Breach: Antigena / Network::Significant Anomaly::Antigena Significant Security Integration and Network Activity Block 87% –– Breach URI: /#modelbreach/114070 ]
[Model Breach: Antigena / Network::Significant Anomaly::Antigena Breaches Over Time Block 87% –– Breach URI: /#modelbreach/114071 ]
[Model Breach: Antigena / Network::External Threat::Antigena Suspicious Activity Block 87% –– Breach URI: /#modelbreach/114072 ]
[Model Breach: Antigena / Network::External Threat::Antigena Suspicious File Block 53% –– Breach URI: /#modelbreach/114079 ]
[Model Breach: Antigena / Network::Significant Anomaly::Antigena Breaches Over Time Block 64% –– Breach URI: /#modelbreach/114539 ]
[Model Breach: Antigena / Network::External Threat::Antigena Ransomware Block 66% –– Breach URI: /#modelbreach/114667 ]
[Model Breach: Antigena / Network::External Threat::Antigena Suspicious Activity Block 79% –– Breach URI: /#modelbreach/114684 ]·
[Model Breach: Antigena / Network::External Threat::Antigena Ransomware Block 100% –– Breach URI: /#modelbreach/114110 ]·
[Model Breach: Antigena / Network::Significant Anomaly::Antigena Significant Anomaly from Client Block 87% –– Breach URI: /#modelbreach/114111 ]·
[Model Breach: Antigena / Network::Significant Anomaly::Antigena Controlled and Model Breach 87% –– Breach URI: /#modelbreach/114115 ]·
[Model Breach: Antigena / Network::Significant Anomaly::Antigena Breaches Over Time Block 87% –– Breach URI: /#modelbreach/114116 ]·
[Model Breach: Antigena / Network::External Threat::Antigena Suspicious File Block 61% –– Breach URI: /#modelbreach/114121 ]·
[Model Breach: Antigena / Network::External Threat::Antigena File then New Outbound Block 100% –– Breach URI: /#modelbreach/114123 ]·
[Model Breach: Antigena / Network::Significant Anomaly::Antigena Enhanced Monitoring from Client Block 100% –– Breach URI: /#modelbreach/114125 ]

List of IoCs

IoC - Type - Description + Confidence

5.188.87[.]58 - IP address - C2 endpoint

80.66.88[.]145 - IP address - C2 endpoint

/bfyxraav - URI - Possible C2 endpoint URI

/msibfyxraav - URI - Possible C2 endpoint URI

Mozilla/4.0 (compatible; Win32; WinHttp.WinHttpRequest.5) - User agent - Probable user agent leveraged

curl - User agent - Probable user agent leveraged

curl/8.0.1 - User agent - Probable user agent leveraged

Mozilla/4.0 (compatible; Synapse) - User agent - Probable user agent leveraged

Autoit3.exe - Filename - Exe file

CvUYLoTv.au3

eDVeqcCe.au3

FeLlcFRS.au3

FTEZlGhe.au3

HOrzcEWV.au3

rKlArXHH.au3

SjadeWUz.au3

ZgOLxJQy.au3

zSrxhagw.au3

ALOXitYE.au3

DKRcfZfV.au3

gQZVKzek.au3

JZrvmJXK.au3

kLECCtMw.au3

LEXCjXKl.au3

luqWdAzF.au3

mUBNrGpv.au3

OoCdHeJT.au3

PcEJXfIl.au3

ssElzrDV.au3

TcBwRRnp.au3

TFvAUIgu.au3

xkwtvq.au3

otxynh.au3

dcthbq.au3 - Filenames - Possible exe files delivered in response to curl/8.0.1 GET requests with Target URI '/msibfyxraav

f3a0a85fe2ea4a00b3710ef4833b07a5d766702b263fda88101e0cb804d8c699 - SHA256 file hash - Possible SHA256 hashes of 'Autoit3.exe' files

afa3feea5964846cd436b978faa7d31938e666288ffaa75d6ba75bfe6c12bf61 - SHA256 file hash - Possible SHA256 hashes of 'Autoit3.exe' files

63aeac3b007436fa8b7ea25298362330423b80a4cb9269fd2c3e6ab1b1289208 - SHA256 file hash - Possible SHA256 hashes of 'Autoit3.exe' files

ab6704e836a51555ec32d1ff009a79692fa2d11205f9b4962121bda88ba55486 - SHA256 file hash - Possible SHA256 hashes of 'Autoit3.exe' files

References

1. https://www.truesec.com/hub/blog/darkgate-loader-delivered-via-teams

2. https://feedit.cz/wp-content/uploads/2023/03/YiR2022_onepager_ransomware_loaders.pdf

‍3. https://www.virustotal.com/gui/ip-address/5.188.87[.]58

‍4. https://www.forescout.com/resources/darkgate-loader-malspam-campaign/

‍5. https://otx.alienvault.com/indicator/ip/80.66.88[.]145

執筆者

Natalia Sánchez Rocafort

Cyber Security Analyst

Inside the SOC

Written by

Natalia Sánchez Rocafort

Cyber Security Analyst

Senior Product Marketing Manager, Email

Watch the NIS2 Webinar

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Email

December 3, 2025

Darktrace Named as a Leader in 2025 Gartner® Magic Quadrant™ for Email Security Platforms

Darktrace is proud to be named as a Leader in the Gartner® Magic Quadrant™ for Email Security Platforms (ESP). We believe this recognition reflects what our customers already know: our product is exceptional – and so is the way we deliver it.

In July 2025, Darktrace was named a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Email Security, a distinction given to vendors who have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). To us, both achievements are testament to the customer-first approach that has fueled our rapid growth. We feel this new distinction from Gartner validates the innovation, efficacy, and customer-centric delivery that set Darktrace apart.

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about which email security platform can best accomplish their goals. We encourage our customers to read the full report to get the complete picture.

This acknowledgement follows the recent recognition of Darktrace / NETWORK, also designated a Leader in the Gartner Magic Quadrant for Network Detection & Response and named the only Customers’ Choice in its category.

Why do we believe Darktrace is leading in the email security market?

Our relentless innovation which drives proven results

At Darktrace we continue to push the frontier of email security, with industry-first AI-native detection and response capabilities that go beyond traditional SEG approaches. How do we do it?

With a proven approach that gets results. Darktrace’s unique business-centric anomaly detection catches advanced phishing, supply chain compromises, and BEC attacks – detecting them on average 13 days earlier than attack-centric solutions. That’s why 75% of our customers have removed their SEG and now rely on their native email security provider combined with Darktrace.
By offering comprehensive protection beyond the inbox. Darktrace / EMAIL goes further than traditional inbound filtering, delivering account and messaging protection, DLP, and DMARC capabilities, ensuring best-in-class security across inbound, outbound, and domain protection scenarios.
Continuous innovation. We are ranked second highest in the Gartner Critical Capabilities research for core email security function, likely thanks to our product strategy and rapid pace of innovation. We’ve release major capabilities twice a year for nearly five years, including advanced AI models and expanded coverage for collaboration platforms.

We deliver exceptional customer experiences worldwide

Darktrace’s leadership isn’t just about excelling in technology, it’s about delivering an outstanding experience that customers value. Let’s dig into what makes our customers tick.

Proven loyalty from our base. Recognition from Gartner Peer Insights as a Customers’ Choice, combined with a 4.8-star rating (based on 340 reviews as of November 2025), demonstrates for us the trust of thousands of organizations worldwide, not just the analysts.
Customer-first support. Darktrace goes beyond ticket-only models with dedicated account teams and award-winning service, backed by significant headcount growth in technical support and analytics roles over the past year.
Local expertise. With offices spanning continents, Darktrace is able to provide regional language support and tailored engagement from teams on the ground, ensuring personalized service and a human-first experience.

Darktrace enhances security stacks with a partner-first architecture

There are plenty of tools out there than encourage a siloed approach. Darktrace / EMAIL plays well with others, enhancing your native security provider and allowing you to slim down your stack. It’s designed to set you up for future growth, with:

A best-in-breed platform approach. Natively built on Self-Learning AI, Darktrace / EMAIL delivers deep integration with our / NETWORK, / IDENTITY, and / CLOUD products as part of a unified platforms – that enables and enhances comprehensive enterprise-wise security.
Optimized workflows. Darktrace integrates tightly with an extended ecosystem of security tools – including a strategic partnership with Microsoft enabling unified threat response and quarantine capabilities – bringing constant innovation to all of your SOC workflows.
A channel-first strategy. Darktrace is making significant investments in partner-driven architectures, enabling integrated ecosystems that deliver maximum value and future-ready security for our customers.

Analyst recognized. Customer approved.

Darktrace / EMAIL is not just another inbound email security tool; it’s an advanced email security platform trusted by thousands of users to protect them against advanced phishing, messaging, and account-level attacks.

As a Leader, we believe we owe our positioning to our customers and partners for supporting our growth. In the upcoming years we will continue to innovate to serve the organizations who depend on Darktrace for threat protection.

To learn more about Darktrace’s position as a Leader, view a complimentary copy of the Magic Quadrant report, register for the Darktrace Innovation Webinar on 9 December, 2025, or simply request a demo.

‍

Gartner, Gartner® Magic Quadrant™ for Email Security Platforms, Max Taggett, Nikul Patel, 3 December 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Darktrace.

[related-resource]

About the author

Carlos Gray

Senior Product Marketing Manager, Email

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AI

December 2, 2025

Protecting the Experience: How a global hospitality brand stays resilient with Darktrace

For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.” - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.

AI delivers the outcomes that matter

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

Automated holds and neutralizations of anomalous executive-style messages
Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO

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Defining the next era of resilience with AI