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June 19, 2023

Darktrace Detection of 3CX Supply Chain Attack

Explore how the 3CX supply chain compromise was uncovered, revealing key insights into the detection of sophisticated cyber threats.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Nahisha Nobregas
SOC Analyst
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19
Jun 2023

Ever since the discovery of the SolarWinds hack that affected tens of thousands of organizations around the world in 2020, supply chain compromises have remained at the forefront of the minds of security teams and continue to pose a significant threat to their business operations. 

Supply chain compromises can have far-reaching implications, from disrupting an organization’s daily operations, incurring huge financial and reputational damage, to affecting the critical infrastructure of entire countries. As such, it is essential for organizations to have effective security measures in place able to identify and halt these attacks at the earliest possible stage.

In March 2023 the 3CX Desktop application became the latest victim of a supply chain compromise dubbed as the “SmoothOperator” by SentinelOne. This application is used by over 600,000 companies worldwide and the customer list contains high-profile customers across a variety of industries [2]. The 3CX Desktop application is a Voice over Internet Protocol (VoIP) communication software for enterprises that allows for chats, video calls, and voice calls. [3] The 3CX installers for both Windows and macOS systems were affected by information stealing malware. Researchers were able to discern that threat actors also known as UNC 4736 related to financially motivated North Korean operators also known as AppleJeus were responsible for the supply chain compromise.  Researchers have also linked it to another supply chain compromise that occurred prior on the Trading Technologies X_TRADER platform, making this the first known cascading software supply chain compromise used to distribute malware on a wide scale and still be able to align operator interests. [3] Customer reports following the compromise began to surface about the 3CX software being picked up as malicious by several cybersecurity vendors such as CrowdStrike, SentinelOne, and Palo Alto Networks. [6] 

By leveraging integrations with other security vendors like CrowdStrike and SentinelOne, Darktrace DETECT™ was able to identify activity from the “SmoothOperator” across the customer base at multiple stages of the kill chain in March 2023. Darktrace RESPOND™ was then able to autonomously intervene against these emerging threats, preventing significant disruption to customer networks. 

Background on the first known cascading supply chain attack 

Initial Access

In April 2023, security researchers identified the initial target in this story was not the 3CX desktop application, rather, it was another software application called X_TRADER by Trading Technologies. [3] Trading Technologies is a provider that offers high-performance financial trading packages, allowing financial professionals to analyze and trade assets within the stock market more efficiently. Unfortunately, a compromise already existed in the supply chain for this organization. The X_TRADER installer, which had been retired in 2020, still had its code signing certificate set to expire in October 2022. This code signing certificate was exploited by attackers to digitally sign the malicious software. [3] It also inopportunely led to 3CX when an employee unknowingly downloaded a trojanized installer for the X_TRADER software from Trading Technologies prior to the certificate’s expiration. [4]. This compromise of 3CX via X_TRADER was the first case of a cascading supply chain attack reported on within the wider threat landscape. 

Persistence and Privilege Escalation 

Following these findings, researchers were able to identify the likely kill chain that occurred on Windows systems, beginning with the download of the 3CX DesktopApp installer that executed an executable (.exe) file before dropping two trojanized Data Link Libraries (DLLs) alongside a benign executable that was used to sideload malicious DLLs. These DLLs contained and used SIGFLIP and DAVESHELL; both publicly available projects. [3] In this case, the DLLs were used to decrypt using an RC4 key and load a payload into the memory of a compromised system. [3] SIGFLIP and DAVESHELL also extract and decrypt the modular backdoor named VEILEDSIGNAL, which also contains a command and control (C2) configuration. This malware allowed the North Korean threat operators to gain administrative control to the 3CX employee’s device. [3] This was followed by access to the employee’s corporate credentials, ultimately leading to access to 3CX systems. [4] 

Lateral Movement and C2 activity

Security researchers were also able to identify other malware families that were mainly utilized in the supply chain attack to move laterally within the 3CX environment, and allow for C2 communication [3], these malware families are detailed below:

  • TaxHaul: when executed it decrypts shellcode payload, observed by Mandiant to persist via DLL search-order hijacking.
  • Coldcat: complex downloader, which also beacons to a C2 infrastructure.
  • PoolRat: collects system information and executes commands. This is the malware that was found to affect macOS systems.
  • IconicStealer: served as a third stage payload on 3CX systems to steal data or information.

Furthermore, it was also reported early on by Kaspersky that a backdoor named Gopuram, routinely used by the North Korean threat actors Lazarus and typically used against cryptocurrency companies, was also used as a second stage payload on a limited number of 3CX’s customers compromised systems. [5]

3CX detections observed by Darktrace

CrowdStrike and SentinelOne, two of the major detection platforms with which Darktrace partners through security integrations, initially revealed that their platforms had identified the campaign appeared to be targeting 3CXDesktopApp customers in March 2023. 

At this time, Darktrace was also observing this activity and alerting customers to unusual behavior on their networks. [1][7] Darktrace DETECT identified activity related to the supply chain compromise primarily through host-level alerts associated with CrowdStrike and SentinelOne integrations, as well as model breaches related to lateral movement and C2 activity. 

Some of the activity related to the 3CX supply chain compromise that Darktrace detected was observed solely via integration models picking up executable and Microsoft Software Installer (msi) file downloads for the 3CXDesktopApp, suggesting the compromise likely was stopped at the endpoint device. 

CrowdStrike integration model breach identifying 3CXDesktopApp[.]exe as possible malware
Figure 1: CrowdStrike integration model breach identifying 3CXDesktopApp[.]exe as possible malware on March 30, 2023.
showcases the Model Breach Event Log for the CrowdStrike integration model breach
Figure 2: The above figure, showcases the Model Breach Event Log for the CrowdStrike integration model breach shown in Figure 1.

In another case highlighted in Figure 3 and 4, security platforms were associating 3CX as malicious. The device in these figures was observed downloading a 3CXDesktopApp executable followed by an msi file about an hour later. This pattern of activity correlates with the compromise process that had been on reported, where the “SmoothOperator” malware that affected 3CX systems was able to persist through DLL side-loading of malicious DLL files delivered with benign executable files, making it difficult for traditional security tools to detect. [2][3][7]

The activity in this case was detected by the DETECT integration model, ‘High Severity Integration Malware Detection’ and was later blocked by the Darktrace RESPOND/Network model, ‘Antigena Significant Anomaly from Client Block’ which applied the “Enforce Pattern of Life” action to intercept the malicious download that was taking place. Darktrace RESPOND uses AI to learn every devices normal pattern of life and act autonomously to enforce its normal activity. In this event, RESPOND would not only intercept the malicious download that was taking place on the device, but also not allow the device to significantly deviate from its normal pattern of activity.

The Model Breach Event log for the device displays the moment in which the SentinelOne integration model breached for the 3CXDesktopApp.exe file
Figure 3: The Model Breach Event log for the device displays the moment in which the SentinelOne integration model breached for the 3CXDesktopApp.exe file followed subsequently by the RESPOND model, ‘Antigena Significant Anomaly from Client Block’, on March 29, 2023.
Another ‘High Severity Integration Malware Detection’ breached
Figure 4: Another ‘High Severity Integration Malware Detection’ breached for the same device in Figure 3 approximately one hour later because of the msi file, 3CXDesktopApp-18.12.416.msi, which also led to the Darktrace RESPOND model, ‘Antigena Significant Anomaly from Client Block’, on March 29, 2023.

In a separate case, Darktrace also detected a device performing unusual SMB drive writes for the file ‘3CXDesktopApp-18.10.461.msi’. This breached the DETECT model ‘SMB Drive Write’. This model detects when a device starts writing files to another internal device it does not usually communicate with via the SMB protocol using the admin$ or drive shares.

This Model Breach Event log highlights the moment Darktrace captured the msi application file for the 3CXDesktopApp being transferred internally on this customer’s network
Figure 5: This Model Breach Event log highlights the moment Darktrace captured the msi application file for the 3CXDesktopApp being transferred internally on this customer’s network, this was picked up as new activity for the device on March 28, 2023. 

In a couple of other cases observed by Darktrace, connections detected were made from affected devices to 3CX compromise related endpoints. In Figure 6, the device in question was detected connecting to the endpoint, journalide[.]org. This breached the model, ‘Suspicious Self-Signed SSL’, which looks for connections being made to an endpoint with a self-signed SSL certificate which is designed to look legitimate, as self-signed certificates are often used in malware communication.

Model Breach Event log for connections to the 3CX C2 related endpoint
Figure 6: Model Breach Event log for connections to the 3CX C2 related endpoint, journalide[.]org, these connections breached the model Suspicious Self-Signed SSL on April 24, 2023.

On another Darktrace customer environment, a 3CX C2 endpoint, pbxphonenetwork[.]com, had already been added to the Watched Domains list around the time reports of the 3CX application software being malicious had been reported. The Watched Domains list allows Darktrace to detect if any device on the network makes connections to these domains with more scrutiny and breach a model for further visibility of threats on the network. Activity in this case was detected and subsequently blocked by a Darktrace RESPOND action, “Block connections to 89.45.67[.]160 port 443 and pbxphonenetwork[.]com on port 443”, blocking the device from connecting to this 3CX C2 endpoints on the spot (see Figure 7). This activity subsequently breached the RESPOND model, ‘Antigena Watched Domain Block’. 

Figure 7: History log of the Darktrace RESPOND action applied to the device breaching the Darktrace RESPOND model, Antigena Watched Domain Block and applying the action, “Block connections to 89.45.67[.]160 port 443 and pbxphonenetwork[.]com on port 443” on March 31, 2023.

Darktrace Coverage 

Utilizing integrations with Darktrace such as those with CrowdStrike and SentinelOne, Darktrace was able to detect and respond to activity identified as malicious 3CX activity by CrowdStrike and SentinelOne as seen in Figures 1, 2, 3, and 4. This activity breached the following Darktrace DETECT models: 

  • Integration / CrowdStrike Alert
  • Security Integration / High Severity Integration Malware Detection

Darktrace was also able to identify lateral movement activity such as in the case illustrated in Figure 5.

  • Compliance / SMB Drive Write

Lastly, C2 beaconing activity from malicious endpoints associated with the 3CX compromise was also detected as seen in Figure 6, this activity breached the following Darktrace DETECT model:

  • Anomalous Connection / Suspicious Self-Signed SSL

For customers with Darktrace RESPOND configured in autonomous response mode, Darktrace RESPOND models also breached to activity related to the 3CX supply chain compromise as seen in Figures 3, 4, and 7. Below are the models that breached and the following autonomous actions that were applied:

  • Antigena / Network / Significant Anomaly / Antigena Significant Anomaly from Client Block, “Enforce pattern of life”
  • Antigena / Network / External Threat / Antigena Watched Domain Block, “Block connections to 89.45.67[.]160 port 443 and pbxphonenetwork[.]com on port 443”

Conclusion 

The first known cascading supply chain compromise occurred inopportunely for 3CX but conveniently for UNC 4736 North Korean threat actors. This “SmoothOperator” compromise was detected by endpoint security platforms such as CrowdStrike who was at the cusp of this discovery when it became one of the first platforms to report on malicious activity related to the 3CX DesktopApp supply chain compromise.  

Although still novel at the time and largely without reported indicators of compromise, Darktrace was able to capture and identify activity related to the 3CX compromise across its customer base, as well as respond autonomously to contain it. Darktrace was able to amplify security integrations with CrowdStrike and SentinelOne, and via anomaly-based model breaches, contribute unique insights by highlighting activity in varied parts of the 3CX supply chain compromise kill chain. The “SmoothOperator” supply chain attack proves that the Darktrace suite of products, including DETECT and RESPOND, can not only act autonomously to identify and respond to novel threats, but also work with security integrations to further amplify intervention and prevent cyber disruption on customer networks. 

Credit to Nahisha Nobregas, SOC Analyst and Trent Kessler, SOC Analyst.

Appendices

MITRE ATT&CK Framework

Resource Development

  • T1588 Obtain Capabilities  
  • T1588.004 Digital Certificates
  • T1608 Stage Capabilities  
  • T1608.003 Install Digital Certificate

Initial Access

  • T1190 Exploit Public-Facing Application
  • T1195 Supply Chain Compromise  
  • T1195.002 Compromise Software Supply Chain

Persistence

  • T1574 Hijack Execution Flow
  • T1574.002 DLL Side-Loading

Privilege Escalation

  • T1055 Process Injection
  • T1574 Hijack Execution Flow  
  • T1574.002 DLL Side-Loading

Command and Control

  • T1071 Application Layer Protocol
  • T1071.001 Web Protocols
  • T1071.004 DNS  
  • T1105 Ingress Tool Transfer
  • T1573 Encrypted Channel

List of IOCs

C2 Hostnames

  • journalide[.]org
  • pbxphonenetwork[.]com

Likely C2 IP address

  • 89.45.67[.]160

References

  1. https://www.crowdstrike.com/blog/crowdstrike-detects-and-prevents-active-intrusion-campaign-targeting-3cxdesktopapp-customers/
  2. https://www.bleepingcomputer.com/news/security/3cx-confirms-north-korean-hackers-behind-supply-chain-attack/
  3. https://www.mandiant.com/resources/blog/3cx-software-supply-chain-compromise
  4. https://www.securityweek.com/cascading-supply-chain-attack-3cx-hacked-after-employee-downloaded-trojanized-app/
  5. https://securelist.com/gopuram-backdoor-deployed-through-3cx-supply-chain-attack/109344/
  6. https://www.bleepingcomputer.com/news/security/3cx-hack-caused-by-trading-software-supply-chain-attack/
  7. https://www.sentinelone.com/blog/smoothoperator-ongoing-campaign-trojanizes-3cx-software-in-software-supply-chain-attack/
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Nahisha Nobregas
SOC Analyst

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June 27, 2025

Patch and Persist: Darktrace’s Detection of Blind Eagle (APT-C-36)

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What is Blind Eagle?

Since 2018, APT-C-36, also known as Blind Eagle, has been observed performing cyber-attacks targeting various sectors across multiple countries in Latin America, with a particular focus on Colombian organizations.

Blind Eagle characteristically targets government institutions, financial organizations, and critical infrastructure [1][2].

Attacks carried out by Blind Eagle actors typically start with a phishing email and the group have been observed utilizing various Remote Access Trojans (RAT) variants, which often have in-built methods for hiding command-and-control (C2) traffic from detection [3].

What we know about Blind Eagle from a recent campaign

Since November 2024, Blind Eagle actors have been conducting an ongoing campaign targeting Colombian organizations [1].

In this campaign, threat actors have been observed using phishing emails to deliver malicious URL links to targeted recipients, similar to the way threat actors have previously been observed exploiting CVE-2024-43451, a vulnerability in Microsoft Windows that allows the disclosure of a user’s NTLMv2 password hash upon minimal interaction with a malicious file [4].

Despite Microsoft patching this vulnerability in November 2024 [1][4], Blind Eagle actors have continued to exploit the minimal interaction mechanism, though no longer with the intent of harvesting NTLMv2 password hashes. Instead, phishing emails are sent to targets containing a malicious URL which, when clicked, initiates the download of a malicious file. This file is then triggered by minimal user interaction.

Clicking on the file triggers a WebDAV request, with a connection being made over HTTP port 80 using the user agent ‘Microsoft-WebDAV-MiniRedir/10.0.19044’. WebDAV is a transmission protocol which allows files or complete directories to be made available through the internet, and to be transmitted to devices [5]. The next stage payload is then downloaded via another WebDAV request and malware is executed on the target device.

Attackers are notified when a recipient downloads the malicious files they send, providing an insight into potential targets [1].

Darktrace’s coverage of Blind Eagle

In late February 2025, Darktrace observed activity assessed with medium confidence to be  associated with Blind Eagle on the network of a customer in Colombia.

Within a period of just five hours, Darktrace / NETWORK detected a device being redirected through a rare external location, downloading multiple executable files, and ultimately exfiltrating data from the customer’s environment.

Since the customer did not have Darktrace’s Autonomous Response capability enabled on their network, no actions were taken to contain the compromise, allowing it to escalate until the customer’s security team responded to the alerts provided by Darktrace.

Darktrace observed a device on the customer’s network being directed over HTTP to a rare external IP, namely 62[.]60[.]226[.]112, which had never previously been seen in this customer’s environment and was geolocated in Germany. Multiple open-source intelligence (OSINT) providers have since linked this endpoint with phishing and malware campaigns [9].

The device then proceeded to download the executable file hxxp://62[.]60[.]226[.]112/file/3601_2042.exe.

Darktrace’s detection of the affected device connecting to an unusual location based in Germany.
Figure 1: Darktrace’s detection of the affected device connecting to an unusual location based in Germany.
Darktrace’s detection of the affected device downloading an executable file from the suspicious endpoint.
Figure 2: Darktrace’s detection of the affected device downloading an executable file from the suspicious endpoint.

The device was then observed making unusual connections to the rare endpoint 21ene.ip-ddns[.]com and performing unusual external data activity.

This dynamic DNS endpoint allows a device to access an endpoint using a domain name in place of a changing IP address. Dynamic DNS services ensure the DNS record of a domain name is automatically updated when the IP address changes. As such, malicious actors can use these services and endpoints to dynamically establish connections to C2 infrastructure [6].

Further investigation into this dynamic endpoint using OSINT revealed multiple associations with previous likely Blind Eagle compromises, as well as Remcos malware, a RAT commonly deployed via phishing campaigns [7][8][10].

Darktrace’s detection of the affected device connecting to the suspicious dynamic DNS endpoint, 21ene.ip-ddns[.]com.
Figure 3: Darktrace’s detection of the affected device connecting to the suspicious dynamic DNS endpoint, 21ene.ip-ddns[.]com.

Shortly after this, Darktrace observed the user agent ‘Microsoft-WebDAV-MiniRedir/10.0.19045’, indicating usage of the aforementioned transmission protocol WebDAV. The device was subsequently observed connected to an endpoint associated with Github and downloading data, suggesting that the device was retrieving a malicious tool or payload. The device then began to communicate to the malicious endpoint diciembrenotasenclub[.]longmusic[.]com over the new TCP port 1512 [11].

Around this time, the device was also observed uploading data to the endpoints 21ene.ip-ddns[.]com and diciembrenotasenclub[.]longmusic[.]com, with transfers of 60 MiB and 5.6 MiB observed respectively.

Figure 4: UI graph showing external data transfer activity.

This chain of activity triggered an Enhanced Monitoring model alert in Darktrace / NETWORK. These high-priority model alerts are designed to trigger in response to higher fidelity indicators of compromise (IoCs), suggesting that a device is performing activity consistent with a compromise.

 Darktrace’s detection of initial attack chain activity.
Figure 5: Darktrace’s detection of initial attack chain activity.

A second Enhanced Monitoring model was also triggered by this device following the download of the aforementioned executable file (hxxp://62[.]60[.]226[.]112/file/3601_2042.exe) and the observed increase in C2 activity.

Following this activity, Darktrace continued to observe the device beaconing to the 21ene.ip-ddns[.]com endpoint.

Darktrace’s Cyber AI Analyst was able to correlate each of the individual detections involved in this compromise, identifying them as part of a broader incident that encompassed C2 connectivity, suspicious downloads, and external data transfers.

Cyber AI Analyst’s investigation into the activity observed on the affected device.
Figure 6: Cyber AI Analyst’s investigation into the activity observed on the affected device.
Figure 7: Cyber AI Analyst’s detection of the affected device’s broader connectivity throughout the course of the attack.

As the affected customer did not have Darktrace’s Autonomous Response configured at the time, the attack was able to progress unabated. Had Darktrace been properly enabled, it would have been able to take a number of actions to halt the escalation of the attack.

For example, the unusual beaconing connections and the download of an unexpected file from an uncommon location would have been shut down by blocking the device from making external connections to the relevant destinations.

Conclusion

The persistence of Blind Eagle and ability to adapt its tactics, even after patches were released, and the speed at which the group were able to continue using pre-established TTPs highlights that timely vulnerability management and patch application, while essential, is not a standalone defense.

Organizations must adopt security solutions that use anomaly-based detection to identify emerging and adapting threats by recognizing deviations in user or device behavior that may indicate malicious activity. Complementing this with an autonomous decision maker that can identify, connect, and contain compromise-like activity is crucial for safeguarding organizational networks against constantly evolving and sophisticated threat actors.

Credit to Charlotte Thompson (Senior Cyber Analyst), Eugene Chua (Principal Cyber Analyst) and Ryan Traill (Analyst Content Lead)

Appendices

IoCs

IoC – Type - Confidence
Microsoft-WebDAV-MiniRedir/10.0.19045 – User Agent

62[.]60[.]226[.]112 – IP – Medium Confidence

hxxp://62[.]60[.]226[.]112/file/3601_2042.exe – Payload Download – Medium Confidence

21ene.ip-ddns[.]com – Dynamic DNS Endpoint – Medium Confidence

diciembrenotasenclub[.]longmusic[.]com  - Hostname – Medium Confidence

Darktrace’s model alert coverage

Anomalous File / Suspicious HTTP Redirect
Anomalous File / EXE from Rare External Location
Anomalous File / Multiple EXE from Rare External Location
Anomalous Server Activity / Outgoing from Server
Unusual Activity / Unusual External Data to New Endpoint
Device / Anomalous Github Download
Anomalous Connection / Multiple Connections to New External TCP Port
Device / Initial Attack Chain Activity
Anomalous Server Activity / Rare External from Server
Compromise / Suspicious File and C2
Compromise / Fast Beaconing to DGA
Compromise / Large Number of Suspicious Failed Connections
Device / Large Number of Model Alert

Mitre Attack Mapping:

Tactic – Technique – Technique Name

Initial Access - T1189 – Drive-by Compromise
Initial Access - T1190 – Exploit Public-Facing Application
Initial Access ICS - T0862 – Supply Chain Compromise
Initial Access ICS - T0865 – Spearphishing Attachment
Initial Access ICS - T0817 - Drive-by Compromise
Resource Development - T1588.001 – Malware
Lateral Movement ICS - T0843 – Program Download
Command and Control - T1105 - Ingress Tool Transfer
Command and Control - T1095 – Non-Application Layer Protocol
Command and Control - T1571 – Non-Standard Port
Command and Control - T1568.002 – Domain Generation Algorithms
Command and Control ICS - T0869 – Standard Application Layer Protocol
Evasion ICS - T0849 – Masquerading
Exfiltration - T1041 – Exfiltration Over C2 Channel
Exfiltration - T1567.002 – Exfiltration to Cloud Storage

References

1)    https://research.checkpoint.com/2025/blind-eagle-and-justice-for-all/

2)    https://assets.kpmg.com/content/dam/kpmgsites/in/pdf/2025/04/kpmg-ctip-blind-eagle-01-apr-2025.pdf.coredownload.inline.pdf

3)    https://www.checkpoint.com/cyber-hub/threat-prevention/what-is-remote-access-trojan/#:~:text=They%20might%20be%20attached%20to,remote%20access%20or%20system%20administration

4)    https://msrc.microsoft.com/update-guide/vulnerability/CVE-2024-43451

5)    https://www.ionos.co.uk/digitalguide/server/know-how/webdav/

6)    https://vercara.digicert.com/resources/dynamic-dns-resolution-as-an-obfuscation-technique

7)    https://threatfox.abuse.ch/ioc/1437795

8)    https://www.checkpoint.com/cyber-hub/threat-prevention/what-is-malware/remcos-malware/

9)    https://www.virustotal.com/gui/url/b3189db6ddc578005cb6986f86e9680e7f71fe69f87f9498fa77ed7b1285e268

10) https://www.virustotal.com/gui/domain/21ene.ip-ddns.com

11) https://www.virustotal.com/gui/domain/diciembrenotasenclub.longmusic.com/community

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About the author
Charlotte Thompson
Cyber Analyst

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June 19, 2025

Customer Case Study: Leading Petrochemical Manufacturer

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Headquartered in Saudi Arabia, this industry leading petrochemical manufacturer serves customers in more than 80 countries across diverse markets throughout Europe, Africa, Latin America, the Middle East, China, and Southeast Asia.

Cyber resiliency critical to growth strategy

This leading petrochemical manufacturer’s vision is to be one of the major global players in the production and marketing of designated petrochemicals and downstream products. The company aims to significantly increase its capacity to up to a million metric tons within the next few years.

With cyber-attacks on critical infrastructure increasing 30% globally last year, cyber resiliency is essential to supporting the company’s strategic business goals of:

  • Maximizing production through efficient asset utilization
  • Maximizing sales by conducting 90% of its business outside Saudi Arabia
  • Optimizing resources and processes by integrating with UN Global Compact principles for sustainability and efficiency
  • Growing its business portfolio by engaging in joint ventures to diversify production and add value to the economy

However, the industry leader faced several challenges in its drive to fortify its cybersecurity defenses.

Visibility gaps delay response time

The company’s existing security setup provided limited visibility to the in-house security team, hindering its ability to detect anomalous network and user activity in real time. This resulted in delayed responses to potential incidents, making proactive issue resolution difficult and any remediation in the event of a successful attack costly and time-consuming.

Manual detection drains resources

Without automated detection and response capabilities, the organization’s security team had to manually monitor for suspicious activity – a time-consuming and inefficient approach that strained resources and left the organization vulnerable. This made it difficult for the team to stay current with training or acquire new skills and certifications, which are core to the ethos of both the company’s owners and the team itself.

Cyber-attacks on critical infrastructure increasing

The petrochemical manufacturer is part of a broader ecosystem of companies, making the protection of its supply chain – both upstream and downstream – critical. With several manufacturing entities and multiple locations, the customer’s internal structure is complex and challenging to secure. As cyber-attacks on critical infrastructure escalate, it needed a more comprehensive approach to safeguard its business and the wider ecosystem.

Keeping and growing skills and focus in-house

To strengthen its cybersecurity strategy, the company considered two options:

  1. Make a significant initial and ongoing investment in a Security Operations Center (SOC), which would involve skills development outside the company and substantial management overhead.
  2. Use a combination of new, automated tools and an outsourced Managed Detection and Response (MDR) service to reduce the burden on internal security specialists and allow the company to invest in upskilling its staff so they can focus on more strategic tasks.

Faced with this choice between entirely outsourcing security and augmenting the security team with new capabilities, the customer chose the second option, selecting Darktrace to automate the company’s monitoring, detection, and response. Today, the petrochemical manufacturer is using:

Extending the SOC with 24/7 expert support

To alleviate the burden on its lean security team, the company augmented its in-house capabilities with Darktrace’s Managed Detection & Response service. This support acts as an extension of its SOC, providing 24/7 monitoring, investigation, and escalation of high-priority threats. With Darktrace’s global SOC managing alert triage and autonomously containing threats, the organization’s internal team can focus on strategic initiatives. The result is a stronger security posture and increased capacity to proactively address evolving cyber risks – without expanding headcount or sacrificing visibility.

A unique approach to AI

In its search for a new security platform, the company’s Director of Information Technology said Darktrace’s autonomous response capability, coupled with Self-Learning AI-driven threat reduction, were two big reasons for selecting Darktrace over competing products and services.

AI was a huge factor – no one else was doing what Darktrace was doing with [AI].”

Demonstrated visibility

Before Darktrace, the customer had no visibility into the network activity to and from remote worker devices. Some employees need the ability to connect to its networks at any time and from any location, including the Director of Information Technology. The trial deployment of Darktrace / ENDPOINT was a success and gave the team peace of mind that, no matter the location or device, high-value remote workers were protected by Darktrace.

Modular architecture  

Darktrace's modular architecture allowed the company to deploy security controls across its complex, multi-entity environment. The company’s different locations run on segregated networks but are still interconnected and need to be protected. Darktrace / NETWORK provides a unified view and coordinated security response across the organization’s entire network infrastructure, including endpoint devices.

Results

The petrochemical manufacturer is using Darktrace across all of its locations and has achieved total visibility across network and user activity. “Darktrace is increasing in value every day,” said the Director of Information Technology.

I don’t have a big team, and Darktrace makes our lives very, very easy, not least the automation of some of the tasks that require constant manual review.”

Time savings frees analysts to focus on proactive security

Darktrace / NETWORK provides continuous, AI-driven monitoring and analysis of the company’s network activity, user behavior, and threat patterns, establishing a baseline of what normal activity looks like, and then alerting analysts to any deviations from normal traffic, activity, and behaviors. Darktrace’s autonomous response capabilities speed up response to detected threats, meaning intervention from the security team is required for fewer incidents and alerts.

In October 2024 alone, Darktrace Cyber AI Analyst saved the team 810 investigation hours, and autonomously responded to 180 anomalous behaviors that were uncovered during the investigations. With Darktrace managing the majority of threat detection and response efforts, the security team has been able to change its day-to-day activity from manual review of traffic and alerts and belated response to activity, to proactively fortifying its detection and response posture and upskilling to meet evolving requirements.  

Layered email protection reduces phishing threats

The company’s email infrastructure posed a challenge due to petrochemical industry regulations requiring on-premises email servers, with some security delivered via Microsoft Azure. By integrating Darktrace / EMAIL into the Azure stack, the organization has reduced the volume of phishing emails its users receive by 5%.

“Now we have one more layer of security related to email – every email goes through two filters. If something is not being caught or traced by Azure, it is being detected by Darktrace,” said the Director of Information Technology. “As a result, we’re now seeing only about 15% to 20% of the phishing emails we used to receive before implementing Darktrace.”

Preparing for a secure future

The time saved using Darktrace has helped the security team take proactive steps, including preparing for new cyber resilience regulations for Saudi Arabia’s Critical National Infrastructure, as mandated by the National Cybersecurity Authority (NCA).

“The team now has ample time to prepare policies and procedures that meet the new NCA regulations and, in some cases, enhance the requirements of the new law,” said the Director of Information Technology. “All of this is possible because they don’t need to keep watch; Darktrace takes on so much of that task for them.”

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