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March 20, 2019

The Invisible Threat: How AI Catches the Ursnif Trojan

The cyber AI approach successfully detected the Ursnif infections even though the new variant of this malware was unknown to security vendors at the time.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Max Heinemeyer
Global Field CISO
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20
Mar 2019

Over the past few months, I’ve analyzed some of the world’s stealthiest trojan attacks like Emotet, which employ deception to bypass traditional security tools that rely on rules and signatures. Guest contributor Keith Siepel also explained how cyber AI defenses managed to catch a zero-day trojan on his firm’s network for which no such rules or signatures yet exist. Indeed, with the incidence of banking trojans having increased by 239% among our customer base last year, it appears that this kind of subterfuge is the new normal.

However, one particularly sophisticated trojan, Ursnif, takes deception a step further evidence of which we are still seeing emerge. Rather than writing executable files that contain malicious code, some of its variants instead exploit vulnerabilities inherent to a user’s own applications, essentially turning the victim’s computer against them. The result of this increasingly common technique is that — once the victim has been tricked into clicking a malicious link or duped into opening an attachment via a phishing email — Ursnif begins to ‘live off the land’, blending into the victim’s environment. And by exploiting Microsoft Office and Windows features, such as document macros, PsExec, and PowerShell scripts, Ursnif can execute commands directly from the computer’s RAM.

One of the most prevalent and destructive strains of the Gozi banking malware, Ursnif was recently placed at the center of a new campaign that saw it dramatically expand its functionality. Originally created to infect hosts with spyware in order to steal sensitive banking information and user credentials, it can now also deploy advanced ransomware like GandCrab. These new functions are aided by the elusive trojan’s aforementioned file-less capabilities, which render it invisible to many security tools and allow it to hide in plain sight within legitimate, albeit corrupted applications. Shining a light on Ursnif therefore requires AI tools that can learn to spot when these applications act abnormally:

Cyber AI detects Ursnif on multiple client networks

First campaign: February 4, 2019

Darktrace detected the initial Ursnif compromise on a customer’s network when it caught several devices connecting to a highly unusual endpoint and subsequently downloading masqueraded files, causing Darktrace’s “Anomalous File / Masqueraded File Transfer” model to breach. Such files are often masqueraded as other file types not only to bypass traditional security measures but also to deceive users — for instance, with the intention of tricking a user into executing a file received in a malicious email by disguising it as a document.

As it happens, this Ursnif variant was a zero-day at the time Darktrace detected it, meaning that its files were unknown to antivirus vendors. But while the never-before-seen files bypassed the customer’s endpoint tools, Darktrace AI leveraged its understanding of the unique ‘pattern of life’ for every user and device in the customer’s network to flag these file downloads as threatening anomalies — without relying on signatures.

A sample of the masqueraded files initially downloaded:

File: xtex13.gas
File MIME type: application/x-dosexec
Size: 549.38 KB
Connection UID: C8SlueG1mT7VdcJ00

File: zyteb17.gas
File MIME type: application/x-dosexec
SHA-1 hash: 4ed60393575d6b47bd82eeb03629bdcb8876a73f
Size: 276.48 KB

File: File: adnaz2.gas
File MIME type: application/x-dosexec
Size: 380.93 KB
Connection UID: CmPOzP1AC4tzuuuW00

A sample of the endpoints detected:

kieacsangelita[.]city · 209.141.60[.]214
muikarellep[.]band · 46.29.167[.]73
cjasminedison[.]com · 185.120.58[.]13

Following the initial suspicious downloads, the compromised devices were further observed making regular connections to multiple rare destinations not previously seen on the affected network in a pattern of beaconing connectivity. In some cases, Darktrace marked these external destinations as suspicious when it recognized the hostnames they queried as algorithm-generated domains. High volumes of DNS requests for such domains is a common characteristic of malware infections, which use this tactic to maintain communication with C2 servers in spite of domain black-listing. In other cases, the endpoints were deemed suspicious because of their use of self-signed SSL certificates, which cyber-criminals often use because they do not require verification by a trusted authority.

In fact, the large volume of anomalous connections commonly triggered a number of Darktrace’s behavioral models, including:

Compromise / DGA Beacon
Anomalous Connection / Suspicious Self-Signed SSL
Compromise / High Volume of Connections with Beacon Score
Compromise / Beaconing Activity To Rare External Endpoint

Beaconing is a method of communication frequently seen when a compromised device attempts to relay information to its control infrastructure in order to receive further instructions. This behavior is characterized by persistent external connections to one or multiple endpoints, a pattern that was repeatedly observed for those devices that had previously downloaded malicious files from the endpoints later associated with the Ursnif campaign. While beaconing behavior to unusual destinations is not necessarily always indicative of infection, Darktrace AI concluded that, in combination with the suspicious file downloads, this type of activity represented a clear indication of compromise.

Figure 1: A device event log that shows the device had connected to internal mail servers shortly before downloading the malicious files.

Lateral movement and file-less capabilities

In the wake of the initial compromise, Darktrace AI also detected Ursnif’s lateral movement and file-less capabilities in real time. In the case of one infected device, an “Anomalous Connection / High Volume of New Service Control” model breach was triggered following the aforementioned suspicious activities. The device in question was flagged after making anomalous SMB connections to at least 47 other internal devices, and after accessing file shares which it had not previously connected. Subsequently, the device was observed writing to the other devices’ service control pipe – a channel used for the remote control of services. The anomalous use of these remote-control channels represent compelling examples of how Ursnif leverages its file-less capabilities to facilitate lateral movement.

Figure 2: Volume of SMB writes made to the service control pipe on internal devices by one of the infected devices, as shown on the Darktrace UI.

Although network administrators often use remote control channels for legitimate purposes, Darktrace AI considered this particular usage highly suspicious, particularly as both devices had previously breached a number of behavioral models as a result of infection.

Second campaign: March 18, 2019

A second Ursnif campaign was detected just this week. At the time of detection, no OSINT was available for the C2 servers nor the malware samples.

On a US manufacturer’s network, the initial malware download took place from: xqzuua1594[.]com/loq91/10x.php?l=mow1.jad hosted on IP 94.154.10[.]62.
Every single malware download is unique. This is indicating auto-patching or a malware factory working in the background.
Darktrace immediately identified this as another Anomalous File / Masqueraded File Transfer.

Directly after this, initial C2 was observed with the following parameters:

HTTP GET to: vwdlpknpsierra[.]email
Destination IP: 162.248.225[.]14
URI: /images/CKicJCsNNNfaJwX6CJ/0Ohp3OUfj/pI_2FszUK7ybqh33Qdwz/bOUeatCG2Qfks5DTzzO/H6SeiL8YozEYXKfornjfVt/hBgfcPVPCOf1H/2qo12IGl/L3B18ld4ZSx37TbdTUpALih/A5dl8FVHel/jMPIKnQfd/H.avi
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko

What’s interesting here is that the C2 server provides a Sufee Admin login page:

This C2 appears to have bad operational security (OPSEC) as browsing random URIs on the server reveals some of the dashboard’s contents:

The initial C2 communication was followed by sustained TCP beaconing to ksylviauudaren[.]band on 185.180.198[.]245 over port 443 with SSL encryption using a self-signed certificate. Darktrace highlighted this C2 behavior as Compromise / Sustained TCP Beaconing Activity To Rare Endpoint and Anomalous Connection / Repeated Rare External SSL Self-Signed IP.

As of the writing of this article, the domain ksylviauudaren[.]band was still not recognized in OSINT as malicious – highlighting again Darktrace’s independence of signatures and rules to catch previously unknown threats.

Conclusion

The cyber AI approach successfully detected the Ursnif infections even though the new variant of this malware was unknown to security vendors at the time. Moreover, it even managed to catch Ursnif’s file-less capabilities for lateral movement through its modelling of expected patterns of connectivity. In terms of the wider security context, the ease with which cyber AI flagged such sophisticated malware — malware which takes action by corrupting a computer’s own applications — further demonstrates that AI anomaly detection is the only way to navigate a threat landscape increasingly populated by near-invisible trojans.

IoCs

kieacsangelita[.]city · 209.141.60[.]214
muikarellep[.]band · 46.29.167[.]73
cjasminedison[.]com · 185.120.58[.]13
xqzuua1594[.]com · 94.154.10.[6]2
vwdlpknpsierra[.]email · 162.248.225[.]14
ksylviauudaren[.]band · 185.180.198[.]245

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Max Heinemeyer
Global Field CISO

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March 10, 2026

NetSupport RAT: How Legitimate Tools Can Be as Damaging as Malware

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What is NetSupport Manager?

NetSupport Manager is a legitimate IT tool used by system administrators for remote support, monitoring, and management. In use since 1989, NetSupport Manager enables users to remotely access and navigate systems across different platforms and operating systems [1].

What is NetSupport RAT?

Although NetSupport Manager is a legitimate tool that can be used by IT and security professionals, there has been a rising number of cases in which it is abused to gain unauthorized access to victim systems. This misuse has become so prevalent that, in recent years, security researchers have begun referring to NetSupport as a Remote Access Trojan (RAT), a term typically used for malware that enables a threat actor to remotely access or control an infected device [2][3][4].

NetSupport RAT activity summary

The initial stages of NetSupport RAT infection may vary depending on the source of the initial compromise. Using tactics such as the social engineering tactic ClickFix, threat actors attempt to trick users into inadvertently executing malicious PowerShell commands under the guise of resolving a non-existent issue or completing a fake CAPTCHA verification [5]. Other attack vectors such as phishing emails, fake browser updates, malicious websites, search engine optimization (SEO) poisoning, malvertising and drive-by downloads are also employed to direct users to fraudulent pages and fake reCAPTCHA verification checks, ultimately inducing them to execute malicious PowerShell commands [5][6][7]. This leads to the successful installation of NetSupport Manager on the compromised device, which is often placed in non-standard directories such as AppData, ProgramData, or Downloads [3][8].

Once installed, the adversary is able to gain remote access to the affected machine, monitor user activity, exfiltrate data, communicate with the command-and-control (C2) server, and maintain persistence [5]. External research has also highlighted that post-exploitation of NetSupport RAT has involved the additional download of malicious payloads [2][5].

Attack flow diagram highlighting key events across each phase of the attack phase
Figure 1: Attack flow diagram highlighting key events across each phase of the attack phase [2][5].

Darktrace coverage

In November of 2025, suspicious behavior indicative of the malicious abuse of NetSupport Manager was observed on multiple customers across Europe, the Middle East, and Africa (EMEA) and the Americas (AMS).

While open-source intelligence (OSINT) has reported that, in a recent campaign, a threat actor impersonated government entities to trick users in organizations in the Information Technology, Government and Financial Services sectors in Central Asia into downloading NetSupport Manager [8], approximately a third of Darktrace’s affected customers in November were based in the US while the rest were based in EMEA. This contrast underscores how widely NetSupport Manager is leveraged by threat actors and highlights its accessibility as an initial access tool.  

The Darktrace customers affected were in sectors including Information and Communication, Manufacturing and Arts, entertainment and recreation.

The ClickFix social engineering tactic typically used to distribute the NetSupport RAT is known to target multiple industries, including Technology, Manufacturing and Energy sectors [9]. It also reflects activity observed in the campaign targeting Central Asia, where the Information Technology sector was among those affected [8].

The prevalence of affected Education customers highlights NetSupport’s marketing focus on the Education sector [10]. This suggests that threat actors are also aware of this marketing strategy and have exploited the trust it creates to deploy NetSupport Manager and gain access to their targets’ systems. While the execution of the PowerShell commands that led to the installation of NetSupport Manager falls outside of Darktrace's purview in cases identified, Darktrace was still able to identify a pattern of devices making connections to multiple rare external domains and IP addresses associated with the NetSupport RAT, using a wide range of ports over the HTTP protocol. A full list of associated domains and IP addresses is provided in the Appendices of this blog.

Although OSINT identifies multiple malicious domains and IP addresses as used as C2 servers, signature-based detections of NetSupport RAT indicators of compromise (IoCs) may miss broader activity, as new malicious websites linked to the RAT continue to appear.

Darktrace’s anomaly‑based approach allows it to establish a normal ‘pattern of life’ for each device on a network and identify when behavior deviates from this baseline, enabling the detection of unusual activity even when it does not match known IoCs or tactics, techniques and procedures (TTPs).

In one customer environment in late 2025, Darktrace / NETWORK detected a device initiating new connections to the rare external endpoint, thetavaluemetrics[.]com (74.91.125[.]57), along with the use of a previously unseen user agent, which it recognized as highly unusual for the network.

Darktrace’s detection of HTTP POST requests to a suspicious URI and new user agent usage.
Figure 2: Darktrace’s detection of HTTP POST requests to a suspicious URI and new user agent usage.

Darktrace identified that user agent present in connections to this endpoint was the ‘NetSupport Manager/1.3’, initially suggesting legitimate NetSupport Manager activity. Subsequent investigation, however, revealed that the endpoint was in fact a malicious NetSupportRAT C2 endpoint [12]. Shortly after, Darktrace detected the same device performing HTTP POST requests to the URI fakeurl[.]htm. This pattern of activity is consistent with OSINT reporting that details communication between compromised devices and NetSupport Connectivity Gateways functioning as C2 servers [11].

Conclusion

As seen not only with NetSupport Manager but with any legitimate or open‑source software used by IT and security professionals, the legitimacy of a tool does not prevent it from being abused by threat actors. Open‑source software, especially tools with free or trial versions such as NetSupport Manager, remains readily accessible for malicious use, including network compromise. In an age where remote work is still prevalent, validating any anomalous use of software and remote management tools is essential to reducing opportunities for unauthorized access.

Darktrace’s anomaly‑based detection enables security teams to identify malicious use of legitimate tools, even when clear signatures or indicators of compromise are absent, helping to prevent further impact on a network.


Credit to George Kim (Analyst Consulting Lead – AMS), Anna Gilbertson (Senior Cyber Analyst)

Edited by Ryan Traill (Analyst Content Lead)

Appendices

Darktrace Model Alerts

·       Compromise / Suspicious HTTP and Anomalous Activity

·       Compromise / New User Agent and POST

·       Device / New User Agent

·       Anomalous Connection / New User Agent to IP Without Hostname

·       Anomalous Connection / Posting HTTP to IP Without Hostname

·       Anomalous Connection / Multiple Failed Connections to Rare Endpoint

·       Anomalous Connection / Application Protocol on Uncommon Port

·       Anomalous Connection / Multiple HTTP POSTs to Rare Hostname

·       Compromise / Beaconing Activity To External Rare

·       Compromise / HTTP Beaconing to Rare Destination

·       Compromise / Agent Beacon (Medium Period)

·       Compromise / Agent Beacon (Long Period)

·       Compromise / Quick and Regular Windows HTTP Beaconing

·       Compromise / Sustained TCP Beaconing Activity To Rare Endpoint

·       Compromise / POST and Beacon to Rare External

Indicators of Compromise (IoCs)

Indicator           Type     Description

/fakeurl.htm URI            NetSupportRAT C2 URI

thetavaluemetrics[.]com        Connection hostname              NetSupportRAT C2 Endpoint

westford-systems[.]icu            Connection hostname              NetSupportRAT C2 Endpoint

holonisz[.]com                Connection hostname              NetSupportRAT C2 Endpoint

heaveydutyl[.]com      Connection hostname              NetSupportRAT C2 Endpoint

nsgatetest1[.]digital   Connection hostname              NetSupportRAT C2 Endpoint

finalnovel[.]com            Connection hostname              NetSupportRAT C2 Endpoint

217.91.235[.]17              IP             NetSupportRAT C2 Endpoint

45.94.47[.]224                 IP             NetSupportRAT C2 Endpoint

74.91.125[.]57                 IP             NetSupportRAT C2 Endpoint

88.214.27[.]48                 IP             NetSupportRAT C2 Endpoint

104.21.40[.]75                 IP             NetSupportRAT C2 Endpoint

38.146.28[.]242              IP             NetSupportRAT C2 Endpoint

185.39.19[.]233              IP             NetSupportRAT C2 Endpoint

45.88.79[.]237                 IP             NetSupportRAT C2 Endpoint

141.98.11[.]224              IP             NetSupportRAT C2 Endpoint

88.214.27[.]166              IP             NetSupportRAT C2 Endpoint

107.158.128[.]84          IP             NetSupportRAT C2 Endpoint

87.120.93[.]98                 IP             Rhadamanthys C2 Endpoint

References

1.         https://mspalliance.com/netsupport-debuts-netsupport-24-7/

2.         https://blogs.vmware.com/security/2023/11/netsupport-rat-the-rat-king-returns.html

3.          https://redcanary.com/threat-detection-report/threats/netsupport-manager/

4.         https://www.elastic.co/guide/en/security/8.19/netsupport-manager-execution-from-an-unusual-path.html

5.          https://rewterz.com/threat-advisory/netsupport-rat-delivered-through-spoofed-verification-pages-active-iocs

6.           https://thehackernews.com/2025/11/new-evalusion-clickfix-campaign.html

7.         https://corelight.com/blog/detecting-netsupport-manager-abuse

8.         https://thehackernews.com/2025/11/bloody-wolf-expands-java-based.html

9.         https://unit42.paloaltonetworks.com/preventing-clickfix-attack-vector/

10.  https://www.netsupportsoftware.com/education-solutions/

11.  https://www.esentire.com/blog/unpacking-netsupport-rat-loaders-delivered-via-clickfix

  1. https://threatfox.abuse.ch/browse/malware/win.netsupportmanager_rat/
  2. https://www.virustotal.com/gui/url/5fe6936a69c786c9ded9f31ed1242c601cd64e1d90cecd8a7bb03182c47906c2

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About the author
George Kim
Analyst Consulting Lead – AMS

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March 5, 2026

Inside Cloud Compromise: Investigating Attacker Activity with Darktrace / Forensic Acquisition & Investigation

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Investigating Cloud Attacks with Forensic Acquisition & Investigation

Darktrace / Forensic Acquisition & Investigation™ is the industry’s first truly automated forensic solution purpose-built for the cloud. This blog will demonstrate how an investigation can be carried out against a compromised cloud server in minutes, rather than hours or days.

The compromised server investigated in this case originates from Darktrace’s Cloudypots system, a global honeypot network designed to observe adversary activity in real time across a wide range of cloud services. Whenever an attacker successfully compromises one of these honeypots, a forensic copy of the virtual server's disk is preserved for later analysis. Using Forensic Acquisition & Investigation, analysts can then investigate further and obtain detailed insights into the compromise including complete attacker timelines and root cause analysis.

Forensic Acquisition & Investigation supports importing artifacts from a variety of sources, including EC2 instances, ECS, S3 buckets, and more. The Cloudypots system produces a raw disk image whenever an attack is detected and stores it in an S3 bucket. This allows the image to be directly imported into Forensic Acquisition & Investigation using the S3 bucket import option.

As Forensic Acquisition & Investigation runs cloud-natively, no additional configuration is required to add a specific S3 bucket. Analysts can browse and acquire forensic assets from any bucket that the configured IAM role is permitted to access. Operators can also add additional IAM credentials, including those from other cloud providers, to extend access across multiple cloud accounts and environments.

Figure 1: Forensic Acquisition & Investigation import screen.

Forensic Acquisition & Investigation then retrieves a copy of the file and automatically begins running the analysis pipeline on the artifact. This pipeline performs a full forensic analysis of the disk and builds a timeline of the activity that took place on the compromised asset. By leveraging Forensic Acquisition & Investigation’s cloud-native analysis system, this process condenses hour of manual work into just minutes.

Successful import of a forensic artifact and initiation of the analysis pipeline.
Figure 2: Successful import of a forensic artifact and initiation of the analysis pipeline.

Once processing is complete, the preserved artifact is visible in the Evidence tab, along with a summary of key information obtained during analysis, such as the compromised asset’s hostname, operating system, cloud provider, and key event count.

The Evidence overview showing the acquired disk image.
Figure 3: The Evidence overview showing the acquired disk image.

Clicking on the “Key events” field in the listing opens the timeline view, automatically filtered to show system- generated alarms.

The timeline provides a chronological record of every event that occurred on the system, derived from multiple sources, including:

  • Parsed log files such as the systemd journal, audit logs, application specific logs, and others.
  • Parsed history files such as .bash_history, allowing executed commands to be shown on the timeline.
  • File-specific events, such as files being created, accessed, modified, or executables being run, etc.

This approach allows timestamped information and events from multiple sources to be aggregated and parsed into a single, concise view, greatly simplifying the data review process.

Alarms are created for specific timeline events that match either a built-in system rule, curated by Darktrace’s Threat Research team or an operator-defined created at the project level. These alarms help quickly filter out noise and highlight on events of interest, such as the creation of a file containing known malware, access to sensitive files like Amazon Web Service (AWS) credentials, suspicious arguments or commands, and more.

 The timeline view filtered to alarm_severity: “1” OR alarm_severity: “3”, showing only events that matched an alarm rule.
Figure 4: The timeline view filtered to alarm_severity: “1” OR alarm_severity: “3”, showing only events that matched an alarm rule.

In this case, several alarms were generated for suspicious Base64 arguments being passed to Selenium. Examining the event data, it appears the attacker spawned a Selenium Grid session with the following payload:

"request.payload": "[Capabilities {browserName: chrome, goog:chromeOptions: {args: [-cimport base64;exec(base64...], binary: /usr/bin/python3, extensions: []}, pageLoadStrategy: normal}]"

This is a common attack vector for Selenium Grid. The chromeOptions object is intended to specify arguments for how Google Chrome should be launched; however, in this case the attacker has abused the binary field to execute the Python3 binary instead of Chrome. Combined with the option to specify command-line arguments, the attacker can use Python3’s -c option to execute arbitrary Python code, in this instance, decoding and executing a Base64 payload.

Selenium’s logs truncate the Arguments field automatically, so an alternate method is required to retrieve the full payload. To do this, the search bar can be used to find all events that occurred around the same time as this flagged event.

Pivoting off the previous event by filtering the timeline to events within the same window using timestamp: [“2026-02-18T09:09:00Z” TO “2026-02-18T09:12:00Z”].
Figure 5: Pivoting off the previous event by filtering the timeline to events within the same window using timestamp: [“2026-02-18T09:09:00Z” TO “2026-02-18T09:12:00Z”].

Scrolling through the search results, an entry from Java’s systemd journal can be identified. This log contains the full, unaltered payload. GCHQ’s CyberChef can then be used to decode the Base64 data into the attacker’s script, which will ultimately be executed.[NJ9]

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About the author
Nathaniel Bill
Malware Research Engineer
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