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May 25, 2022

Uncovering the Sysrv-Hello Crypto-Jacking Bonet

Discover the cyber kill chain of a Sysrv-hello botnet infection in France and gain insights into the latest TTPs of the botnet in March and April 2022.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Shuh Chin Goh
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25
May 2022

In recent years, the prevalence of crypto-jacking botnets has risen in tandem with the popularity and value of cryptocurrencies. Increasingly crypto-mining malware programs are distributed by botnets as they allow threat actors to harness the cumulative processing power of a large number of machines (discussed in our other Darktrace blogs.1 2 One of these botnets is Sysrv-hello, which in addition to crypto-mining, propagates aggressively across the Internet in a worm-like manner by trolling for Remote Code Execution (RCE) vulnerabilities and SSH worming from the compromised victim devices. This all has the purpose of expanding the botnet.

First identified in December 2020, Sysrv-hello’s operators constantly update and change the bots’ behavior to evolve and stay ahead of security researchers and law enforcement. As such, infected systems can easily go unnoticed by both users and organizations. This blog examines the cyber kill chain sequence of a Sysrv-hello botnet infection detected at the network level by Darktrace DETECT/Network, as well as the botnet’s tactics, techniques, and procedures (TTPs) in March and April 2022.

Figure 1: Timeline of the attack

Delivery and exploitation

The organization, which was trialing Darktrace, had deployed the technology on March 2, 2022. On the very same day, the initial host infection was seen through the download of a first-stage PowerShell loader script from a rare external endpoint by a device in the internal network. Although initial exploitation of the device happened prior to the installation and was not observed, this botnet is known to target RCE vulnerabilities in various applications such as MySQL, Tomcat, PHPUnit, Apache Solar, Confluence, Laravel, JBoss, Jira, Sonatype, Oracle WebLogic and Apache Struts to gain initial access to internal systems.3 Recent iterations have also been reported to have been deployed via drive-by-downloads from an empty HTML iframe pointing to a malicious executable that downloads to the device from a user visiting a compromised website.4

Initial intrusion

The Sysrv-hello botnet is distributed for both Linux and Windows environments, with the corresponding compatible script pulled based on the architecture of the system. In this incident, the Windows version was observed.

On March 2, 2022 at 15:15:28 UTC, the device made a successful HTTP GET request to a malicious IP address5 that had a rarity score of 100% in the network. It subsequently downloaded a malicious PowerShell script named ‘ldr.ps1'6 onto the system. The associated IP address ‘194.145.227[.]21’ belongs to ‘ASN AS48693 Rices Privately owned enterprise’ and had been identified as a Sysrv-hello botnet command and control (C2) server in April the previous year. 3

Looking at the URI ‘/ldr.ps1?b0f895_admin:admin_81.255.222.82:8443_https’, it appears some form of query was being executed onto the object. The question mark ‘?’ in this URI is used to delimit the boundary between the URI of the queryable object and the set of strings used to express a query onto that object. Conventionally, we see the set of strings contains a list of key/value pairs with equal signs ‘=’, which are separated by the ampersand symbol ‘&’ between each of those parameters (e.g. www.youtube[.]com/watch?v=RdcCjDS0s6s&ab_channel=SANSCyberDefense), though the exact structure of the query string is not standardized and different servers may parse it differently. Instead, this case saw a set of strings with the hexadecimal color code #b0f895 (a light shade of green), admin username and password login credentials, and the IP address ‘81.255.222[.]82’ being applied during the object query (via HTTPS protocol on port 8443). In recent months this French IP has also had reports of abuse from the OSINT community.7

On March 2, 2022 at 15:15:33 UTC, the PowerShell loader script further downloaded second-stage executables named ‘sys.exe’ and ‘xmrig.2 sver.8 9 These have been identified as the worm and cryptocurrency miner payloads respectively.

Establish foothold

On March 2, 2022 at 17:46:55 UTC, after the downloads of the worm and cryptocurrency miner payloads, the device initiated multiple SSL connections in a regular, automated manner to Pastebin – a text storage website. This technique was used as a vector to download/upload data and drop further malicious scripts onto the host. OSINT sources suggest the JA3 client SSL fingerprint (05af1f5ca1b87cc9cc9b25185115607d) is associated with PowerShell usage, corroborating with the observation that further tooling was initiated by the PowerShell script ‘ldr.ps1’.

Continual Pastebin C2 connections were still being made by the device almost two months since the initiation of such connections. These Pastebin C2 connections point to new tactics and techniques employed by Sysrv-hello — reports earlier than May do not appear to mention any usage of the file storage site. These new TTPs serve two purposes: defense evasion using a web service/protocol and persistence. Persistence was likely achieved through scheduling daemons downloaded from this web service and shellcode executions at set intervals to kill off other malware processes, as similarly seen in other botnets.10 Recent reports have seen other malware programs also switch to Pastebin C2 tunnels to deliver subsequent payloads, scrapping the need for traditional C2 servers and evading detection.11

Figure 2: A section of the constant SSL connections that the device was still making to ‘pastebin[.]com’ even in the month of April, which resembles beaconing scheduled activity

Throughout the months of March and April, suspicious SSL connections were made from a second potentially compromised device in the internal network to the infected breach device. The suspicious French IP address ‘81.255.222[.]82’ previously seen in the URI object query was revealed as the value of the Server Name Indicator (SNI) in these SSL connections where, typically, a hostname or domain name is indicated.

After an initial compromise, attackers usually aim to gain long-term remote shell access to continue the attack. As the breach device does not have a public IP address and is most certainly behind a firewall, for it to be directly accessible from the Internet a reverse shell would need to be established. Outgoing connections often succeed because firewalls generally filter only incoming traffic. Darktrace observed the device making continuous outgoing connections to an external host listening on an unusual port, 8443, indicating the presence of a reverse shell for pivoting and remote administration.

Figure 3: SSL connections to server name ‘81.255.222[.]8’ at end of March and start of April

Accomplish mission

On March 4, 2022 at 15:07:04 UTC, the device made a total of 16,029 failed connections to a large volume of external endpoints on the same port (8080). This behavior is consistent with address scanning. From the country codes, it appears that public IP addresses for various countries around the world were contacted (at least 99 unique addresses), with the US being the most targeted.

From 19:44:36 UTC onwards, the device performed cryptocurrency mining using the Minergate mining pool protocol to generate profits for the attacker. A login credential called ‘x’ was observed in the Minergate connections to ‘194.145.227[.]21’ via port 5443. JSON-RPC methods of ‘login’ and ‘submit’ were seen from the connection originator (the infected breach device) and ‘job’ was seen from the connection responder (the C2 server). A high volume of connections using the JSON-RPC application protocol to ‘pool-fr.supportxmr[.]com’ were also made on port 80.

When the botnet was first discovered in December 2020, mining pools MineXMR and F2Pool were used. In February 2021, MineXMR was removed and in March 2021, Nanopool mining pool was added,12 before switching to the present SupportXMR and Minergate mining pools. Threat actors utilize such proxy pools to help hide the actual crypto wallet address where the contributions are made by the crypto-mining activity. From April onwards, the device appears to download the ‘xmrig.exe’ executable from a rare IP address ‘61.103.177[.]229’ in Korea every few days – likely in an attempt to establish persistency and ensure the cryptocurrency mining payload continues to exist on the compromised system for continued mining.

On March 9, 2022 from 18:16:20 UTC onwards, trolling for various RCE vulnerabilities (including but not limited to these four) was observed over HTTP connections to public IP addresses:

  1. Through March, the device made around 5,417 HTTP POSTs with the URI ‘/vendor/phpunit/phpunit/src/Util/PHP/eval-stdin.php’ to at least 99 unique public IPs. This appears to be related to CVE-2017-9841, which in PHPUnit allows remote attackers to execute arbitrary PHP code via HTTP POST data beginning with a ‘13 PHPUnit is a common testing framework for PHP, used for performing unit tests during application development. It is used by a variety of popular Content Management Systems (CMS) such as WordPress, Drupal and Prestashop. This CVE has been called “one of the most exploitable CVEs of 2019,” with around seven million attack attempts being observed that year.14 This framework is not designed to be exposed on the critical paths serving web pages and should not be reachable by external HTTP requests. Looking at the status messages of the HTTP POSTs in this incident, some ‘Found’ and ‘OK’ messages were seen, suggesting the vulnerable path could be accessible on some of those endpoints.

Figure 4: PCAP of CVE-2017-9841 vulnerability trolling

Figure 5: The CVE-2017-9841 vulnerable path appears to be reachable on some endpoints

  1. Through March, the device also made around 5,500 HTTP POSTs with the URI ‘/_ignition/execute-solution’ to at least 99 unique public IPs. This appears related to CVE-2021-3129, which allows unauthenticated remote attackers to execute arbitrary code using debug mode with Laravel, a PHP web application framework in versions prior to 8.4.2.15 The POST request below makes the variable ‘username’ optional, and the ‘viewFile’ parameter is empty, as a test to see if the endpoint is vulnerable.16

Figure 6: PCAP of CVE-2021-3129 vulnerability trolling

  1. The device made approximately a further 252 HTTP GETs with URIs containing ‘invokefunction&function’ to another minimum of 99 unique public IPs. This appears related to a RCE vulnerability in ThinkPHP, an open-source web framework.17

Figure 7: Some of the URIs associated with ThinkPHP RCE vulnerability

  1. A HTTP header related to a RCE vulnerability for the Jakarta Multipart parser used by Apache struts2 in CVE-2017-563818 was also seen during the connection attempts. In this case the payload used a custom Content-Type header.

Figure 8: PCAP of CVE-2017-5638 vulnerability trolling

Two widely used methods of SSH authentication are public key authentication and password authentication. After gaining a foothold in the network, previous reports3 19 have mentioned that Sysrv-hello harvests private SSH keys from the compromised device, along with identifying known devices. Being a known device means the system can communicate with the other system without any further authentication checks after the initial key exchange. This technique was likely performed in conjunction with password brute-force attacks against the known devices. Starting from March 9, 2022 at 20:31:25 UTC, Darktrace observed the device making a large number of SSH connections and login failures to public IP ranges. For example, between 00:05:41 UTC on March 26 and 05:00:02 UTC on April 14, around 83,389 SSH connection attempts were made to 31 unique public IPs.

Figure 9: Darktrace’s Threat Visualizer shows large spikes in SSH connections by the breach device

Figure 10: Beaconing SSH connections to a single external endpoint, indicating a potential brute-force attack

Darktrace coverage

Cyber AI Analyst was able to connect the events and present them in a digestible, chronological order for the organization. In the aftermath of any security incidents, this is a convenient way for security users to conduct assisted investigations and reduce the workload on human analysts. However, it is good to note that this activity was also easily observed in real time from the model section on the Threat Visualizer due to the large number of escalating model breaches.

Figure 11: Cyber AI Analyst consolidating the events in the month of March into a summary

Figure 12: Cyber AI Analyst shows the progression of the attack through the month of March

As this incident occurred during a trial, Darktrace RESPOND was enabled in passive mode – with a valid license to display the actions that it would have taken, but with no active control performed. In this instance, no Antigena models breached for the initial compromised device as it was not tagged to be eligible for Antigena actions. Nonetheless, Darktrace was able to provide visibility into these anomalous connections.

Had Antigena been deployed in active mode, and the breach device appropriately tagged with Antigena All or Antigena External Threat, Darktrace would have been able to respond and neutralize different stages of the attack through network inhibitors Block Matching Connections and Enforce Group Pattern of Life, and relevant Antigena models such as Antigena Suspicious File Block, Antigena Suspicious File Pattern of Life Block, Antigena Pastebin Block and Antigena Crypto Currency Mining Block. The first of these inhibitors, Block Matching Connections, will block the specific connection and all future connections that matches the same criteria (e.g. all future outbound HTTP connections from the breach device to destination port 80) for a set period of time. Enforce Group Pattern of Life allows a device to only make connections and data transfers that it or any of its peer group typically make.

Conclusion

Resource hijacking results in unauthorized consumption of system resources and monetary loss for affected organizations. Compromised devices can potentially be rented out to other threat actors and botnet operators could switch from conducting crypto-mining to other more destructive illicit activities (e.g. DDoS or dropping of ransomware) whilst changing their TTPs in the future. Defenders are constantly playing catch-up to this continual evolution, and retrospective rules and signatures solutions or threat intelligence that relies on humans to spot future threats will not be able to keep up.

In this case, it appears the botnet operator has added an object query in the URL of the initial PowerShell loader script download, added Pastebin C2 for evasion and persistence, and utilized new cryptocurrency mining pools. Despite this, Darktrace’s Self-Learning AI was able to identify the threats the moment attackers changed their approach, detecting every step of the attack in the network without relying on known indicators of threat.

Appendix

Darktrace model detections

  • Anomalous File / Script from Rare Location
  • Anomalous File / EXE from Rare External Location
  • Compromise / Agent Beacon (Medium Period)
  • Compromise / Slow Beaconing Activity To External Rare
  • Compromise / Beaconing Activity To External Rare
  • Device / External Address Scan
  • Compromise / Crypto Currency Mining Activity
  • Compromise / High Priority Crypto Currency Mining
  • Compromise / High Volume of Connections with Beacon Score
  • Compromise / SSL Beaconing to Rare Destination
  • Anomalous Connection / Multiple HTTP POSTs to Rare Hostname
  • Device / Large Number of Model Breaches
  • Anomalous Connection / Multiple Failed Connections to Rare Endpoint
  • Anomalous Connection / SSH Brute Force
  • Compromise / SSH Beacon
  • Compliance / SSH to Rare External AWS
  • Compromise / High Frequency SSH Beacon
  • Compliance / SSH to Rare External Destination
  • Device / Multiple C2 Model Breaches
  • Anomalous Connection / POST to PHP on New External Host

MITRE ATT&CK techniques observed:

IoCs

Thanks to Victoria Baldie and Yung Ju Chua for their contributions.

Footnotes

1. https://www.darktrace.com/en/blog/crypto-botnets-moving-laterally

2. https://www.darktrace.com/en/blog/how-ai-uncovered-outlaws-secret-crypto-mining-operation

3. https://www.lacework.com/blog/sysrv-hello-expands-infrastructure

4. https://www.riskiq.com/blog/external-threat-management/sysrv-hello-cryptojacking-botnet

5. https://www.virustotal.com/gui/ip-address/194.145.227.21

6. https://www.virustotal.com/gui/url/c586845daa2aec275453659f287dcb302921321e04cb476b0d98d731d57c4e83?nocache=1

7. https://www.abuseipdb.com/check/81.255.222.82

8. https://www.virustotal.com/gui/file/586e271b5095068484446ee222a4bb0f885987a0b77e59eb24511f6d4a774c30

9. https://www.virustotal.com/gui/file/f5bef6ace91110289a2977cfc9f4dbec1e32fecdbe77326e8efe7b353c58e639

10. https://www.ironnet.com/blog/continued-exploitation-of-cve-2021-26084

11. https://www.zdnet.com/article/njrat-trojan-operators-are-now-using-pastebin-as-alternative-to-central-command-server

12. https://blogs.juniper.net/en-us/threat-research/sysrv-botnet-expands-and-gains-persistence

13. https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-9841

14. https://www.imperva.com/blog/the-resurrection-of-phpunit-rce-vulnerability

15. https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-3129

16. https://isc.sans.edu/forums/diary/Laravel+v842+exploit+attempts+for+CVE20213129+debug+mode+Remote+code+execution/27758

17. https://securitynews.sonicwall.com/xmlpost/thinkphp-remote-code-execution-rce-bug-is-actively-being-exploited

18. https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-5638

19. https://sysdig.com/blog/crypto-sysrv-hello-wordpress

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Shuh Chin Goh

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December 3, 2025

Darktrace Named as a Leader in 2025 Gartner® Magic Quadrant™ for Email Security Platforms

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Darktrace is proud to be named as a Leader in the Gartner® Magic Quadrant™ for Email Security Platforms (ESP). We believe this recognition reflects what our customers already know: our product is exceptional – and so is the way we deliver it.

In July 2025, Darktrace was named a Customers’ Choice in the Gartner® Peer Insights™ Voice of the Customer for Email Security, a distinction given to vendors who have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience). To us, both achievements are testament to the customer-first approach that has fueled our rapid growth. We feel this new distinction from Gartner validates the innovation, efficacy, and customer-centric delivery that set Darktrace apart.

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. CIOs and CISOs can use this research to make informed decisions about which email security platform can best accomplish their goals. We encourage our customers to read the full report to get the complete picture.

This acknowledgement follows the recent recognition of Darktrace / NETWORK, also designated a Leader in the Gartner Magic Quadrant for Network Detection & Response and named the only Customers’ Choice in its category.

Why do we believe Darktrace is leading in the email security market?

Our relentless innovation which drives proven results  

At Darktrace we continue to push the frontier of email security, with industry-first AI-native detection and response capabilities that go beyond traditional SEG approaches. How do we do it?

  • With a proven approach that gets results. Darktrace’s unique business-centric anomaly detection catches advanced phishing, supply chain compromises, and BEC attacks – detecting them on average 13 days earlier than attack-centric solutions. That’s why 75% of our customers have removed their SEG and now rely on their native email security provider combined with Darktrace.
  • By offering comprehensive protection beyond the inbox. Darktrace / EMAIL goes further than traditional inbound filtering, delivering account and messaging protection, DLP, and DMARC capabilities, ensuring best-in-class security across inbound, outbound, and domain protection scenarios.  
  • Continuous innovation. We are ranked second highest in the Gartner Critical Capabilities research for core email security function, likely thanks to our product strategy and rapid pace of innovation. We’ve release major capabilities twice a year for nearly five years, including advanced AI models and expanded coverage for collaboration platforms.

We deliver exceptional customer experiences worldwide

Darktrace’s leadership isn’t just about excelling in technology, it’s about delivering an outstanding experience that customers value. Let’s dig into what makes our customers tick.

  • Proven loyalty from our base. Recognition from Gartner Peer Insights as a Customers’ Choice, combined with a 4.8-star rating (based on 340 reviews as of November 2025), demonstrates for us the trust of thousands of organizations worldwide, not just the analysts.  
  • Customer-first support. Darktrace goes beyond ticket-only models with dedicated account teams and award-winning service, backed by significant headcount growth in technical support and analytics roles over the past year.
  • Local expertise. With offices spanning continents, Darktrace is able to provide regional language support and tailored engagement from teams on the ground, ensuring personalized service and a human-first experience.

Darktrace enhances security stacks with a partner-first architecture

There are plenty of tools out there than encourage a siloed approach. Darktrace / EMAIL plays well with others, enhancing your native security provider and allowing you to slim down your stack. It’s designed to set you up for future growth, with:

  • A best-in-breed platform approach. Natively built on Self-Learning AI, Darktrace / EMAIL delivers deep integration with our / NETWORK, / IDENTITY, and / CLOUD products as part of a unified platforms – that enables and enhances comprehensive enterprise-wise security.
  • Optimized workflows. Darktrace integrates tightly with an extended ecosystem of security tools – including a strategic partnership with Microsoft enabling unified threat response and quarantine capabilities – bringing constant innovation to all of your SOC workflows.  
  • A channel-first strategy. Darktrace is making significant investments in partner-driven architectures, enabling integrated ecosystems that deliver maximum value and future-ready security for our customers.

Analyst recognized. Customer approved.  

Darktrace / EMAIL is not just another inbound email security tool; it’s an advanced email security platform trusted by thousands of users to protect them against advanced phishing, messaging, and account-level attacks.  

As a Leader, we believe we owe our positioning to our customers and partners for supporting our growth. In the upcoming years we will continue to innovate to serve the organizations who depend on Darktrace for threat protection.  

To learn more about Darktrace’s position as a Leader, view a complimentary copy of the Magic Quadrant report, register for the Darktrace Innovation Webinar on 9 December, 2025, or simply request a demo.

Gartner, Gartner® Magic Quadrant™ for Email Security Platforms, Max Taggett, Nikul Patel, 3 December 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Darktrace.

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Carlos Gray
Senior Product Marketing Manager, Email

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December 2, 2025

Protecting the Experience: How a global hospitality brand stays resilient with Darktrace

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For the Global Chief Technology Officer (CTO) of a leading experiential leisure provider, security is mission critical to protecting a business built on reputation, digital innovation, and guest experience. The company operates large-scale immersive venues across the UK and US, blending activity-driven hospitality with premium dining and vibrant spaces designed for hundreds of guests. With a lean, centrally managed IT team responsible for securing locations worldwide, the challenge is balancing robust cybersecurity with operational efficiency and customer experience.

Brand buzz attracts attention – and attacks

Mid-sized, fast-growing hospitality organizations face a unique risk profile. When systems go down in a venue, the impact is immediate: hundreds of disrupted guest experiences, lost revenue during peak hours, and potential long-term reputation damage. Each time the organization opened a new venue, the surge of marketing buzz attracted attention in local markets and waves of sophisticated cyberattacks, including:

Phishing campaigns leveraging brand momentum to lure employees into clicking on malicious links.

AI-enhanced impersonation using advanced techniques to create AI-generated video calls and deep-researched, contextualized emails  

Fake domains targeting leadership with AI-generated messages that contained insider context gleaned from public information.

“Our endpoint security and antivirus tools were powerless against these sophisticated AI-powered campaigns. We didn’t want to manage incidents anymore. We wanted to prevent them from ever happening.”  - Global CTO

Proactive, preventative security with Darktrace AI

The company’s cybersecurity vision was clear: “Proactive, preventative – that was our mandate,” said the CTO. With a lean and busy IT group, the business evaluated several security solutions using deep-dive workshops. Darktrace proved the best fit for supporting the organization’s proactive mindset, offering:

  • Autonomy without added headcount: Darktrace provided powerful AI-driven detection and autonomous response functions with minimal manual oversight required.
  • Modular adoption: The company could start with core email and network protection and expand into cloud and endpoint coverage, aligning spend with growth.
  • Partnership and responsiveness: “We wanted people we trust, respect, and know will show up when we need them. Darktrace did just that,” said the CTO.
  • Affordability at scale: Darktrace offered reasonable upfront costs plus predictable, sustainable economics as the company and IT infrastructure expanded.  

“The combination of AI capabilities, a scalable model, and a strong engagement team tipped the balance in Darktrace’s favor, and we have not been disappointed,” said the CTO.

Phased deployment builds trust

To minimize disruption to critical hospitality systems like global Point of Sales (POS) terminals and Audio-Visual (AV) infrastructure, deployment was phased:

  1. Observation and human-led response: Initially, Darktrace was deployed in detection-only mode. Alerts were manually reviewed.
  2. Incremental autonomous response: Darktrace Autonomous Response was enabled on select models, taking action on low-risk scenarios. Higher-risk subnets and devices remained under human control.
  3. Full autonomous coverage: With tuning and reinforcement, autonomous response was expanded across domains, trusted to take decisive action in real time. Analysts retained the ability to review and contextualize incidents.

“Darktrace managed the rollout through detailed, professional, and responsive project management – ensuring a smooth, successful adoption and creating a standardized cybersecurity playbook for future venue launches,” said the CTO.  

AI delivers the outcomes that matter  

Measurable efficiency replaces endless alerts

Darktrace autonomous response significantly decreased false alerts and noise. “If it’s quiet, we’re confident there isn’t a problem,” said the CTO. Within six months, Darktrace conducted 3,599 total investigations, detected and contained 320 incidents indicative of an attack, resolved 91% of those events autonomously, and escalated only 9% to human analysts. The efficiency gains were enormous, saving analysts 740 hours on investigations within a single month.  

Precision AI turns inbox chaos into calm

Darktrace Self-Learning AI modeled sender/recipient norms, content/linguistic baselines, and communication patterns unique to the organization’s launch cadence, resulting in:

  • Automated holds and neutralizations of anomalous executive-style messages
  • Rapid detection of novel templates and tone shifts that deviated from the organization’s lived email graph, even when indicators were not yet on any feed
  • Downstream reduction in help-desk escalations tied to suspicious email

Full visibility fuels real-time response

Darktrace gives IT direct visibility without extra licensing, and it surfaces ground truth across every venue, including:

  • Device geolocation and placement drift: Darktrace exposed devices and users operating outside approved zones, prompting new segmentation and access-control policies.
  • Guest Wi-Fi realities: Darktrace AI uncovered high-risk activity on guest networks, like crypto-mining and dark-web traffic, driving stricter VLAN separation and access hygiene.
  • Lateral-movement containment: Autonomous response fenced suspicious activity in real time, buying time for human investigation while keeping POS and AV systems unaffected.

Smarter endpoints for a smarter network

Endpoints once relied on static agents effective only against known signatures. Darktrace’s behavioral models now detect subtle anomalies at the endpoint process level that EDRs often miss, such as misuse of legitimate applications (commonly used in living-off-the-land attacks), unapproved application usage and policy violations. This increases the accuracy and fidelity of network-based investigations by adding endpoint process context alongside existing EDR alerts.

Autonomous response for continuous compliance

Across PCI, GDPR, and cross-border privacy obligations, Darktrace’s native evidencing is helping the team demonstrate control rather than merely assert it:

  • Asset and flow awareness: Knowing “what is where” and “who talks to what” underpins PCI scoping and data-flow diagrams.
  • Layered safeguards: Showing autonomous prevention, network segmentation, and rapid containment supports risk registers and control attestations.
  • Audit-ready artifacts: Investigations and autonomous actions produce artifacts that “tick the box” without additional tooling.  

Defining the next era of resilience with AI

With rapid global expansion underway, the company is using its cybersecurity playbook to streamline and secure future venue launches. In the near term, IT is focused on strengthening prevention, using Darktrace insights to guide new policy updates and infrastructure changes like imposing stricter guest-network posture and refining venue device baselines.

For tech leaders charting their path to proactive cyber defense, the CTO stresses success won’t come from sidestepping AI, but from turning it into a core capability.

“AI isn’t optional – it’s operational. The real risk to your business is trying to out-scale automated adversaries with human speed alone. When applied to the right use case, AI becomes a catalyst for efficiency, resilience, and business growth.” - Global CTO
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