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August 17, 2023

Successfully Containing an Admin Credential Attack

Discover how Darktrace's anomaly-based threat detection thwarted a cyber-attack on a customer's network, stopping a malicious actor in their tracks.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Zoe Tilsiter
Cyber Analyst
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17
Aug 2023

What is Admin Credential Abuse?

In an effort to remain undetected by increasingly vigilant security teams, malicious actors across the threat landscape often resort to techniques that allow them to remain ‘quiet’ on the network and carry out their objectives subtly. One such technique often employed by attackers is using highly privileged credentials to carry out malicious activity.

This emphasizes the need to be hyper vigilant and not assume that ‘administrative’ activity using privileged credentials is legitimate. In this way, both internal visibility and defense in-depth are needed, as well as a strong understanding of ‘normal’ administrative activity to then identify any deviations from this.  

In one recent example, Darktrace identified a threat actor attempting to use privileged administrative credentials to move laterally through a customer’s network and compromise two further critical servers. Darktrace DETECT™ identified that this activity was unusual and alerted the customer to early signs of compromise, reconnaissance and lateral movement to the other critical devices, while Darktrace RESPOND™ acted autonomously to inhibit the spread of activity and allowed the customer to quarantine the compromised devices.

Attack Overview and Darktrace Coverage

Over the course of a week in late May 2023, Darktrace observed a compromise on the network of a customer in the Netherlands. The threat actors primarily used living off the land techniques, abusing legitimate administrative credentials and executables to perform unexpected activities. This technique is intended to go under the radar of traditional security tools that are often unable to distinguish between the legitimate or malicious use of privileged credentials.

Darktrace was the only security solution in the customer’s stack that way able to detect and contain the attack, preventing it from spreading through their digital estate.

1. Device Reactivated

On May 22, 2023, Darktrace began to observe traffic originating from a File Server device which prior to this, had been been inactive on the network for some time, with no incoming or outgoing traffic recently observed for this IP. Therefore, upon initiating connections again, Darktrace’s AI tagged the device with the “Re-Activated Device” label. It also tagged the device as an “Internet Facing System”, which could represent an initial point of compromise.

Following this, the device was observed using an administrative credential that was commonly used across network, with no clear indications of brute-force activity or successive login failures preceeding this activity. The unusual use of a known credential on a network can be very difficult to detect for traditional security tools. Darktrace’s anomaly-based detection allows it to recognize subtle deviations in device behavior meaning it is uniquely placed to recognize this type of activity.

2. Reconaissance  

On the following day, the affected device began to perform SMB scans for open 445 ports, and writing files such as srvsvc and winreg, both of which are indicative of network  reconnaissance. Srvsvc is used to enumerate available SMB shares on destination devices which could be used to then write malicious files to these shares, while Winreg (Windows Registry) is used to store information that configures users, applications, and hardware devices [1]. Darktrace also observed the device carrying out DCE_RPC activity and making Windows Management Instrumentation (WMI) enumeration requests to other internal devices.

3. Lateral Movement via SMB

On May 24 and May 30, Darktrace observed the same device writing files over SMB to a number of other internal devices, including an SMB server and the Domain Controller. Darktrace identified that these writers were to privileged credential paths, such as C$ and ADMIN$, and it further recognized that the device was using the compromised administrative credential.

The files included remote command executable files (.exe) and batch scripts which execute commands upon clicking in a serial order. This behavior is indicative of a threat actor performing lateral movement in an attempt to infect other devices and strengthen their foothold in the network.

Files written:

·       LogConverter.bat

·       sql.bat

·       Microsoft.NodejsTools.PressAnyKey.exe

·       PSEXESVC.exe

·       Microsoft.NodejsTools.PressAnyKey.lnk

·       CG6oDkyFHl3R.t

5. Reconnaissance Spread

Around the same time as the observed lateral movement activity, between May 24 and May 30, the initially compromised device continued SMB and DCE_RPC activity, mainly involving SMB writes of files such as srvsvc, and PSEXESVC.exe.

Then, on May 28, Darktrace identified another internal Domain Controller engaging in similar suspicious behavior to the original compromised device. This included network scanning, enumeration and service control activity, indicating a spread of further malicious reconnaissance.

Following the successful detection of this activity, Darktrace’s Cyber AI Analyst launched autonomous investigations which was able to correlate incidents from multiple affected devices across the network, in doing so connecting multiple incidents into one security event.

Figure 1: Cyber AI Analyst connecting multiple events into one incident
Figure 2: Cyber AI Analyst investigation process to identify suspicious activity.

6. Lateral Movement

Alongside these SMB writes, the initially compromised device was seen connecting to various internal devices over ports associated with administrative protocols such as Remote Desktop Protocol (RDP). It also made a high volume of NTLM login failures for the credential ‘administrator’, suggesting that the malicious actor was attempting to brute-force an administrative credential.

7. Suspicious External Activity

Following earlier SMB writes from the initially compromised device to the Domain Controller server, the Domain Controller was seen making an unusual volume of external connections to rare endpoints which could indicate malicious command and control (C2) communication.

Alongside this activity, between May 30 and June 1, Darktrace also observed an unusually large number (over 12 million) of incoming connections from external endpoints. This activity is likely indicative of an attempted Denial of Service (DoS) attack.

Endpoints include:

·       45.15.145[.]92

·       198.2.200[.]89

·       162.211.180[.]215

Figure 3: Graphing function in the Darktrace UI showing the observed spike of inbound communication from external endpoints, indicating a potential DoS attack.

8. Reconnaissance and RDP activity

On May 31, the initially compromised device was seen creating an administrative RDP session with cookie ‘Administr’. Using the initially compromised administrative credential, further suspicious SMB activity was observed from the compromised devices on the same day including further SMB Enumeration, service control, PsExec remote command execution, and writes of another suspicious batch script file to various internal devices.

Darktrace RESPOND Coverage

Darktrace RESPOND’s autonomous response capabilities allowed it to take instantaneous preventative action against the affected devices as soon as suspicious activity was identified, consequently inhibiting the spread of this attack.

Specifically, Darktrace RESPOND was able to block suspicious connections to multiple internal devices and ports, among them port 445 which was used by threat actors to perform SMB scanning, for one hour. As a result of the autonomous actions carried out by Darktrace, the attack was stopped at the earliest possible stage.

Figure 4: Autonomous RESPOND actions taken against initially compromised devices.

In addition to these autonomous actions, the customer was able to further utilize RESPOND for containment purposes by manually actioning some of the more severe actions suggested by RESPOND, such as quarantining compromised devices from the rest of the network for a week.

Figure 5: Manually applied RESPOND actions to quarantine compromised devices for one week.

Conclusion

As attackers continue to employ harder to detect living off the land techniques to exploit administrative credentials and move laterally across networks, it is paramount for organizations to have an intelligent decision maker that can recgonize the subtle deviations in device behavior.

Thanks to its Self-Learning AI, Darktrace is uniquely placed to understand its customer’s networks, allowing it to recognize unusual or uncommon activity for individual devices or user credentials, irrespective of whether this activity is typically considered as legitimate.

In this case, Darktrace was the only solution in the customer’s security stack that successfully identified and mitigated this attack. Darktrace DETECT was able to identify the the early stages of the compromise and provide full visibility over the kill chain. Meanwhile, Darktrace RESPOND moved at machine-speed, blocking suspicious connections and preventing the compromise from spreading across the customer’s network.

Appendices

Darktrace DETECT Model Breaches

Anomalous Connection / High Volume of New or Uncommon Service Control

Anomalous Connection / New or Uncommon Service Control

Anomalous Connection / SMB Enumeration

Anomalous Connection / Unusual Admin RDP Session

Anomalous Connection / Unusual Admin SMB Session

Anomalous File / Internal / Executable Uploaded to DC

Anomalous File / Internal / Unusual SMB Script Write

Anomalous Server Activity / Outgoing from Server

Anomalous Server Activity / Possible Denial of Service Activity

Antigena / Network / Insider Threat / Antigena Network Scan Block

Antigena / Network / Insider Threat / Antigena SMB Enumeration Block

Antigena / Network / Significant Anomaly / Antigena Enhanced Monitoring from Server Block

Antigena / Network / External Threat / Antigena File then New Outbound Block

Compliance / Outgoing NTLM Request from DC

Compliance / SMB Drive Write

Device / Anomalous NTLM Brute Force

Device / ICMP Address Scan  

Device / Internet Facing Device with High Priority Alert

Device / Large Number of Model Breaches

Device / Large Number of Model Breaches from Critical Network Device

Device / Multiple Lateral Movement Model Breaches

Device / Network Scan

Device / New or Uncommon SMB Named Pipe

Device / New or Uncommon WMI Activity

Device / New or Unusual Remote Command Execution

Device / Possible SMB/NTLM Brute Force

Device / RDP Scan

Device / SMB Lateral Movement

Device / SMB Session Brute Force (Admin)

Device / Suspicious SMB Scanning Activity

Darktrace RESPOND Model Breaches

Antigena / Network / Insider Threat / Antigena Network Scan Block

Antigena / Network / Insider Threat / Antigena SMB Enumeration Block

Antigena / Network / Significant Anomaly / Antigena Enhanced Monitoring from Server Block

Antigena / Network / External Threat / Antigena File then New Outbound Block

Cyber AI Analyst Incidents

Extensive Suspicious Remote WMI Activity

Extensive Unusual Administrative Connections

Large Volume of SMB Login Failures from Multiple Devices

Port Scanning

Scanning of Multiple Devices

SMB Writes of Suspicious Files

Suspicious Chain of Administrative Connections

Suspicious DCE_RPC Activity

TCP Scanning of Multiple Devices

MITRE ATT&CK Mapping

RECONNAISSANCE
T1595 Active Scanning
T1589.001 Gathering Credentials

CREDENTIAL ACCESS
T1110 Brute Force

LATERAL MOVEMENT
T1210 Exploitation of Remote Services
T1021.001 Remote Desktop Protocol

COMMAND AND CONTROL
T1071 Application Layer Protocol

IMPACT
T1498.001 Direct Network Flood

References

[1] https://learn.microsoft.com/en-us/troubleshoot/windows-server/performance/windows-registry-advanced-users

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Zoe Tilsiter
Cyber Analyst

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March 10, 2026

NetSupport RAT: How Legitimate Tools Can Be as Damaging as Malware

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What is NetSupport Manager?

NetSupport Manager is a legitimate IT tool used by system administrators for remote support, monitoring, and management. In use since 1989, NetSupport Manager enables users to remotely access and navigate systems across different platforms and operating systems [1].

What is NetSupport RAT?

Although NetSupport Manager is a legitimate tool that can be used by IT and security professionals, there has been a rising number of cases in which it is abused to gain unauthorized access to victim systems. This misuse has become so prevalent that, in recent years, security researchers have begun referring to NetSupport as a Remote Access Trojan (RAT), a term typically used for malware that enables a threat actor to remotely access or control an infected device [2][3][4].

NetSupport RAT activity summary

The initial stages of NetSupport RAT infection may vary depending on the source of the initial compromise. Using tactics such as the social engineering tactic ClickFix, threat actors attempt to trick users into inadvertently executing malicious PowerShell commands under the guise of resolving a non-existent issue or completing a fake CAPTCHA verification [5]. Other attack vectors such as phishing emails, fake browser updates, malicious websites, search engine optimization (SEO) poisoning, malvertising and drive-by downloads are also employed to direct users to fraudulent pages and fake reCAPTCHA verification checks, ultimately inducing them to execute malicious PowerShell commands [5][6][7]. This leads to the successful installation of NetSupport Manager on the compromised device, which is often placed in non-standard directories such as AppData, ProgramData, or Downloads [3][8].

Once installed, the adversary is able to gain remote access to the affected machine, monitor user activity, exfiltrate data, communicate with the command-and-control (C2) server, and maintain persistence [5]. External research has also highlighted that post-exploitation of NetSupport RAT has involved the additional download of malicious payloads [2][5].

Attack flow diagram highlighting key events across each phase of the attack phase
Figure 1: Attack flow diagram highlighting key events across each phase of the attack phase [2][5].

Darktrace coverage

In November of 2025, suspicious behavior indicative of the malicious abuse of NetSupport Manager was observed on multiple customers across Europe, the Middle East, and Africa (EMEA) and the Americas (AMS).

While open-source intelligence (OSINT) has reported that, in a recent campaign, a threat actor impersonated government entities to trick users in organizations in the Information Technology, Government and Financial Services sectors in Central Asia into downloading NetSupport Manager [8], approximately a third of Darktrace’s affected customers in November were based in the US while the rest were based in EMEA. This contrast underscores how widely NetSupport Manager is leveraged by threat actors and highlights its accessibility as an initial access tool.  

The Darktrace customers affected were in sectors including Information and Communication, Manufacturing and Arts, entertainment and recreation.

The ClickFix social engineering tactic typically used to distribute the NetSupport RAT is known to target multiple industries, including Technology, Manufacturing and Energy sectors [9]. It also reflects activity observed in the campaign targeting Central Asia, where the Information Technology sector was among those affected [8].

The prevalence of affected Education customers highlights NetSupport’s marketing focus on the Education sector [10]. This suggests that threat actors are also aware of this marketing strategy and have exploited the trust it creates to deploy NetSupport Manager and gain access to their targets’ systems. While the execution of the PowerShell commands that led to the installation of NetSupport Manager falls outside of Darktrace's purview in cases identified, Darktrace was still able to identify a pattern of devices making connections to multiple rare external domains and IP addresses associated with the NetSupport RAT, using a wide range of ports over the HTTP protocol. A full list of associated domains and IP addresses is provided in the Appendices of this blog.

Although OSINT identifies multiple malicious domains and IP addresses as used as C2 servers, signature-based detections of NetSupport RAT indicators of compromise (IoCs) may miss broader activity, as new malicious websites linked to the RAT continue to appear.

Darktrace’s anomaly‑based approach allows it to establish a normal ‘pattern of life’ for each device on a network and identify when behavior deviates from this baseline, enabling the detection of unusual activity even when it does not match known IoCs or tactics, techniques and procedures (TTPs).

In one customer environment in late 2025, Darktrace / NETWORK detected a device initiating new connections to the rare external endpoint, thetavaluemetrics[.]com (74.91.125[.]57), along with the use of a previously unseen user agent, which it recognized as highly unusual for the network.

Darktrace’s detection of HTTP POST requests to a suspicious URI and new user agent usage.
Figure 2: Darktrace’s detection of HTTP POST requests to a suspicious URI and new user agent usage.

Darktrace identified that user agent present in connections to this endpoint was the ‘NetSupport Manager/1.3’, initially suggesting legitimate NetSupport Manager activity. Subsequent investigation, however, revealed that the endpoint was in fact a malicious NetSupportRAT C2 endpoint [12]. Shortly after, Darktrace detected the same device performing HTTP POST requests to the URI fakeurl[.]htm. This pattern of activity is consistent with OSINT reporting that details communication between compromised devices and NetSupport Connectivity Gateways functioning as C2 servers [11].

Conclusion

As seen not only with NetSupport Manager but with any legitimate or open‑source software used by IT and security professionals, the legitimacy of a tool does not prevent it from being abused by threat actors. Open‑source software, especially tools with free or trial versions such as NetSupport Manager, remains readily accessible for malicious use, including network compromise. In an age where remote work is still prevalent, validating any anomalous use of software and remote management tools is essential to reducing opportunities for unauthorized access.

Darktrace’s anomaly‑based detection enables security teams to identify malicious use of legitimate tools, even when clear signatures or indicators of compromise are absent, helping to prevent further impact on a network.


Credit to George Kim (Analyst Consulting Lead – AMS), Anna Gilbertson (Senior Cyber Analyst)

Edited by Ryan Traill (Analyst Content Lead)

Appendices

Darktrace Model Alerts

·       Compromise / Suspicious HTTP and Anomalous Activity

·       Compromise / New User Agent and POST

·       Device / New User Agent

·       Anomalous Connection / New User Agent to IP Without Hostname

·       Anomalous Connection / Posting HTTP to IP Without Hostname

·       Anomalous Connection / Multiple Failed Connections to Rare Endpoint

·       Anomalous Connection / Application Protocol on Uncommon Port

·       Anomalous Connection / Multiple HTTP POSTs to Rare Hostname

·       Compromise / Beaconing Activity To External Rare

·       Compromise / HTTP Beaconing to Rare Destination

·       Compromise / Agent Beacon (Medium Period)

·       Compromise / Agent Beacon (Long Period)

·       Compromise / Quick and Regular Windows HTTP Beaconing

·       Compromise / Sustained TCP Beaconing Activity To Rare Endpoint

·       Compromise / POST and Beacon to Rare External

Indicators of Compromise (IoCs)

Indicator           Type     Description

/fakeurl.htm URI            NetSupportRAT C2 URI

thetavaluemetrics[.]com        Connection hostname              NetSupportRAT C2 Endpoint

westford-systems[.]icu            Connection hostname              NetSupportRAT C2 Endpoint

holonisz[.]com                Connection hostname              NetSupportRAT C2 Endpoint

heaveydutyl[.]com      Connection hostname              NetSupportRAT C2 Endpoint

nsgatetest1[.]digital   Connection hostname              NetSupportRAT C2 Endpoint

finalnovel[.]com            Connection hostname              NetSupportRAT C2 Endpoint

217.91.235[.]17              IP             NetSupportRAT C2 Endpoint

45.94.47[.]224                 IP             NetSupportRAT C2 Endpoint

74.91.125[.]57                 IP             NetSupportRAT C2 Endpoint

88.214.27[.]48                 IP             NetSupportRAT C2 Endpoint

104.21.40[.]75                 IP             NetSupportRAT C2 Endpoint

38.146.28[.]242              IP             NetSupportRAT C2 Endpoint

185.39.19[.]233              IP             NetSupportRAT C2 Endpoint

45.88.79[.]237                 IP             NetSupportRAT C2 Endpoint

141.98.11[.]224              IP             NetSupportRAT C2 Endpoint

88.214.27[.]166              IP             NetSupportRAT C2 Endpoint

107.158.128[.]84          IP             NetSupportRAT C2 Endpoint

87.120.93[.]98                 IP             Rhadamanthys C2 Endpoint

References

1.         https://mspalliance.com/netsupport-debuts-netsupport-24-7/

2.         https://blogs.vmware.com/security/2023/11/netsupport-rat-the-rat-king-returns.html

3.          https://redcanary.com/threat-detection-report/threats/netsupport-manager/

4.         https://www.elastic.co/guide/en/security/8.19/netsupport-manager-execution-from-an-unusual-path.html

5.          https://rewterz.com/threat-advisory/netsupport-rat-delivered-through-spoofed-verification-pages-active-iocs

6.           https://thehackernews.com/2025/11/new-evalusion-clickfix-campaign.html

7.         https://corelight.com/blog/detecting-netsupport-manager-abuse

8.         https://thehackernews.com/2025/11/bloody-wolf-expands-java-based.html

9.         https://unit42.paloaltonetworks.com/preventing-clickfix-attack-vector/

10.  https://www.netsupportsoftware.com/education-solutions/

11.  https://www.esentire.com/blog/unpacking-netsupport-rat-loaders-delivered-via-clickfix

  1. https://threatfox.abuse.ch/browse/malware/win.netsupportmanager_rat/
  2. https://www.virustotal.com/gui/url/5fe6936a69c786c9ded9f31ed1242c601cd64e1d90cecd8a7bb03182c47906c2

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About the author
George Kim
Analyst Consulting Lead – AMS

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March 5, 2026

Inside Cloud Compromise: Investigating Attacker Activity with Darktrace / Forensic Acquisition & Investigation

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Investigating Cloud Attacks with Forensic Acquisition & Investigation

Darktrace / Forensic Acquisition & Investigation™ is the industry’s first truly automated forensic solution purpose-built for the cloud. This blog will demonstrate how an investigation can be carried out against a compromised cloud server in minutes, rather than hours or days.

The compromised server investigated in this case originates from Darktrace’s Cloudypots system, a global honeypot network designed to observe adversary activity in real time across a wide range of cloud services. Whenever an attacker successfully compromises one of these honeypots, a forensic copy of the virtual server's disk is preserved for later analysis. Using Forensic Acquisition & Investigation, analysts can then investigate further and obtain detailed insights into the compromise including complete attacker timelines and root cause analysis.

Forensic Acquisition & Investigation supports importing artifacts from a variety of sources, including EC2 instances, ECS, S3 buckets, and more. The Cloudypots system produces a raw disk image whenever an attack is detected and stores it in an S3 bucket. This allows the image to be directly imported into Forensic Acquisition & Investigation using the S3 bucket import option.

As Forensic Acquisition & Investigation runs cloud-natively, no additional configuration is required to add a specific S3 bucket. Analysts can browse and acquire forensic assets from any bucket that the configured IAM role is permitted to access. Operators can also add additional IAM credentials, including those from other cloud providers, to extend access across multiple cloud accounts and environments.

Figure 1: Forensic Acquisition & Investigation import screen.

Forensic Acquisition & Investigation then retrieves a copy of the file and automatically begins running the analysis pipeline on the artifact. This pipeline performs a full forensic analysis of the disk and builds a timeline of the activity that took place on the compromised asset. By leveraging Forensic Acquisition & Investigation’s cloud-native analysis system, this process condenses hour of manual work into just minutes.

Successful import of a forensic artifact and initiation of the analysis pipeline.
Figure 2: Successful import of a forensic artifact and initiation of the analysis pipeline.

Once processing is complete, the preserved artifact is visible in the Evidence tab, along with a summary of key information obtained during analysis, such as the compromised asset’s hostname, operating system, cloud provider, and key event count.

The Evidence overview showing the acquired disk image.
Figure 3: The Evidence overview showing the acquired disk image.

Clicking on the “Key events” field in the listing opens the timeline view, automatically filtered to show system- generated alarms.

The timeline provides a chronological record of every event that occurred on the system, derived from multiple sources, including:

  • Parsed log files such as the systemd journal, audit logs, application specific logs, and others.
  • Parsed history files such as .bash_history, allowing executed commands to be shown on the timeline.
  • File-specific events, such as files being created, accessed, modified, or executables being run, etc.

This approach allows timestamped information and events from multiple sources to be aggregated and parsed into a single, concise view, greatly simplifying the data review process.

Alarms are created for specific timeline events that match either a built-in system rule, curated by Darktrace’s Threat Research team or an operator-defined created at the project level. These alarms help quickly filter out noise and highlight on events of interest, such as the creation of a file containing known malware, access to sensitive files like Amazon Web Service (AWS) credentials, suspicious arguments or commands, and more.

 The timeline view filtered to alarm_severity: “1” OR alarm_severity: “3”, showing only events that matched an alarm rule.
Figure 4: The timeline view filtered to alarm_severity: “1” OR alarm_severity: “3”, showing only events that matched an alarm rule.

In this case, several alarms were generated for suspicious Base64 arguments being passed to Selenium. Examining the event data, it appears the attacker spawned a Selenium Grid session with the following payload:

"request.payload": "[Capabilities {browserName: chrome, goog:chromeOptions: {args: [-cimport base64;exec(base64...], binary: /usr/bin/python3, extensions: []}, pageLoadStrategy: normal}]"

This is a common attack vector for Selenium Grid. The chromeOptions object is intended to specify arguments for how Google Chrome should be launched; however, in this case the attacker has abused the binary field to execute the Python3 binary instead of Chrome. Combined with the option to specify command-line arguments, the attacker can use Python3’s -c option to execute arbitrary Python code, in this instance, decoding and executing a Base64 payload.

Selenium’s logs truncate the Arguments field automatically, so an alternate method is required to retrieve the full payload. To do this, the search bar can be used to find all events that occurred around the same time as this flagged event.

Pivoting off the previous event by filtering the timeline to events within the same window using timestamp: [“2026-02-18T09:09:00Z” TO “2026-02-18T09:12:00Z”].
Figure 5: Pivoting off the previous event by filtering the timeline to events within the same window using timestamp: [“2026-02-18T09:09:00Z” TO “2026-02-18T09:12:00Z”].

Scrolling through the search results, an entry from Java’s systemd journal can be identified. This log contains the full, unaltered payload. GCHQ’s CyberChef can then be used to decode the Base64 data into the attacker’s script, which will ultimately be executed.[NJ9]

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About the author
Nathaniel Bill
Malware Research Engineer
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