ブログ
/
Email
/
May 9, 2023

Breaking Down "ICES": An Umbrella Term With Wide Variety

Integrated Cloud Email Security (ICES) can be an effective email security solution, but Darktrace/Email's self-learning AI should be your solution of choice.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Dan Fein
VP, Product
Default blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog imageDefault blog image
09
May 2023

While organizing email security solutions into categories can help security teams understand the types of products available, it can also lead to generalizations that overlook important differences within those categories and can become like comparing apples to oranges.

This is true for the Integrated Cloud Email Security (ICES) category. Among the products that qualify, there are important variations in approach that can mean the difference between stopping a novel phishing attack on the first encounter and catching it as many as 13 days later.

These distinctions highlight that not all ICES products and not all AI tools are made equal, and it’s critical to look deeper than the “ICES” label when examining an email security solution. 

What is an ICES solution?

Gartner devised the term ICES in 2021 to describe an advanced email security that augments the native capabilities of email providers by using API access to analyze email content without requiring changing the MX record. 

In other words, ICES solutions integrate with an organization’s cloud email provider to filter out malicious emails.

ICES has risen in popularity as more and more organizations shift to cloud-based or hybrid email servers, and encounter new, more sophisticated threats. Organizations pair ICES with improved native capabilities of email providers. For example, in the 2023 Market Guide for Email Security, Gartner acknowledged that “Microsoft, in particular, continues to make significant investments in improving protection effectiveness and providing better configuration guidance.” 

Native capabilities can detect traditional indicators of compromise, while ICES products can detect nuanced attacks. They integrate directly with cloud-based email providers, meaning emails do not have to be rerouted for analysis, therefore reducing the time security teams would have to spend configuring and maintaining that connection or risking operational outage. 

ICES protects against sophisticated attacks

Before the rise of ICES, the mainstream email security solutions were Secure Email Gateways (SEGs), which can be characterized as tools that rely on historic data to create rules and signatures. This purely reactive approach cannot contend with the current email threat landscape, which includes attacks that abuse legitimate services, originate from compromised known senders, or are entirely novel. They also struggle to detect multi-stage attacks and insider threats

Instead, ICES products use natural language processing and natural language understanding to identify social engineering like business email compromises, spoofing, supply chain attacks, account takeovers, and more.  However, although ICES products can detect more sophisticated threats than SEGs, not all of them can stop entirely unknown attacks. 

Achieving bespoke security with AI that understands you

Even though several ICES products rely on machine learning to identify and stop malicious emails, not all AI is the same. Typically, other vendors’ AIs are trained on insights pulled from across their respective customer-bases and past attacks. However, this does not account for nuanced distinctions that arise from organizations’ sizes, industries, or even the individual employees working at each company. 

Instead, Darktrace understands you. Self-Learning AI™ focuses on the organization it is installed in, instead of generalizing across a wider pool. Darktrace even learns on a granular level, building profiles of every individual employee by analyzing behaviors like how they typically communicate, where and when they log in, the tone and sentiment of their emails, file and link sharing patterns, and hundreds of other signals. This level of specificity ensures that the email security is tailored to each specific organization. 

The ability to learn employee behavior allows Darktrace to detect what is not normal, therefore revealing sophisticated threats on the first encounter. It can detect all types of attacks, including BEC, account takeover, insider threat, compromised internal accounts, and even human error. 

But it’s the ability to stop novel attacks upon the first encounter that sets it apart. Darktrace/Email™ can detect novel email attacks an average of 13 days earlier than email security tools that are trained on knowledge of historical threats. 

Moreover, Darktrace can take precise action to respond to threats, beyond simply allowing or blocking a suspicious email. The AI makes micro-decisions to neutralize only the malicious components of emails. For example, it might flatten an attached PDF, rewrite a shared link, or file an email as junk. 

Darktrace/Email goes further than other ICES by considering the employee experience. With an employee-AI feedback loop, the AI can fine-tune security based on the employees while also providing inline security awareness training in real-time and with real-life examples. By engaging down to the employee level, Darktrace AI can even leverage personalized insights for productivity gains, sorting out graymail based on how each user prefers to interact with it. 

Putting the “I” in “ICES”

Many ICES vendors emphasize the “integrated” part of the acronym, however Darktrace excels at this. Since Darktrace can be installed anywhere a company has data, it can natively interact across the digital estate, saving the security team time and resources otherwise spent learning various dashboards and languages, correlating data across different areas, and manually monitoring daily activity. Darktrace/Email can also integrate with external tools, including SIEMs and SOARs, to further enhance workflows

Moreover, since combining ICES solutions with native security email capabilities creates a hardened security posture, Darktrace/Email benefits from its strong, established integration with Microsoft

Introducing flexibility to ICES deployments

Finally, the security and integration capabilities of Darktrace/Email deploy easily. In the 2023 Market Guide for Email Security, Gartner predicted that “by 2025, 20% of anti-phishing solutions will be delivered via API integration with the email platform, up from less than 5% today.” Darktrace/Email can be rolled out via API or API + Journaling in Microsoft 365, whichever better fits the organization’s needs.

While all ICES products are API-based, that does not mean they are AI-first, or are using the best AI approach. Even some SEGs can deploy via API. That means that the ability to deploy via API does not guarantee a level of security that can stop the most sophisticated threats. Security teams should look beyond deployment method and select the ICES and AI solutions that provide tailored, effective security. 

Finding nuance as an ICES solution

Email security continues to advance in tandem with the threat landscape and organizations’ digital infrastructures. ICES solutions are supplanting SEGs as the mainstream email security solutions, however that broad category includes a range of tools with varying applications of AI. These differences make it critical to not put all ICES products in the same basket. 

Darktrace/Email is the only ICES solution that uses Self-Learning AI to detect all types of email threats, including novel attacks, within seconds.

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Dan Fein
VP, Product

Blog

/

AI

/

December 22, 2025

The Year Ahead: AI Cybersecurity Trends to Watch in 2026

Default blog imageDefault blog image

Introduction: 2026 cyber trends

Each year, we ask some of our experts to step back from the day-to-day pace of incidents, vulnerabilities, and headlines to reflect on the forces reshaping the threat landscape. The goal is simple:  to identify and share the trends we believe will matter most in the year ahead, based on the real-world challenges our customers are facing, the technology and issues our R&D teams are exploring, and our observations of how both attackers and defenders are adapting.  

In 2025, we saw generative AI and early agentic systems moving from limited pilots into more widespread adoption across enterprises. Generative AI tools became embedded in SaaS products and enterprise workflows we rely on every day, AI agents gained more access to data and systems, and we saw glimpses of how threat actors can manipulate commercial AI models for attacks. At the same time, expanding cloud and SaaS ecosystems and the increasing use of automation continued to stretch traditional security assumptions.

Looking ahead to 2026, we’re already seeing the security of AI models, agents, and the identities that power them becoming a key point of tension – and opportunity -- for both attackers and defenders. Long-standing challenges and risks such as identity, trust, data integrity, and human decision-making will not disappear, but AI and automation will increase the speed and scale of the cyber risk.  

Here's what a few of our experts believe are the trends that will shape this next phase of cybersecurity, and the realities organizations should prepare for.  

Agentic AI is the next big insider risk

In 2026, organizations may experience their first large-scale security incidents driven by agentic AI behaving in unintended ways—not necessarily due to malicious intent, but because of how easily agents can be influenced. AI agents are designed to be helpful, lack judgment, and operate without understanding context or consequence. This makes them highly efficient—and highly pliable. Unlike human insiders, agentic systems do not need to be socially engineered, coerced, or bribed. They only need to be prompted creatively, misinterpret legitimate prompts, or be vulnerable to indirect prompt injection. Without strong controls around access, scope, and behavior, agents may over-share data, misroute communications, or take actions that introduce real business risk. Securing AI adoption will increasingly depend on treating agents as first-class identities—monitored, constrained, and evaluated based on behavior, not intent.

-- Nicole Carignan, SVP of Security & AI Strategy

Prompt Injection moves from theory to front-page breach

We’ll see the first major story of an indirect prompt injection attack against companies adopting AI either through an accessible chatbot or an agentic system ingesting a hidden prompt. In practice, this may result in unauthorized data exposure or unintended malicious behavior by AI systems, such as over-sharing information, misrouting communications, or acting outside their intended scope. Recent attention on this risk—particularly in the context of AI-powered browsers and additional safety layers being introduced to guide agent behavior—highlights a growing industry awareness of the challenge.  

-- Collin Chapleau, Senior Director of Security & AI Strategy

Humans are even more outpaced, but not broken

When it comes to cyber, people aren’t failing; the system is moving faster than they can. Attackers exploit the gap between human judgment and machine-speed operations. The rise of deepfakes and emotion-driven scams that we’ve seen in the last few years reduce our ability to spot the familiar human cues we’ve been taught to look out for. Fraud now spans social platforms, encrypted chat, and instant payments in minutes. Expecting humans to be the last line of defense is unrealistic.

Defense must assume human fallibility and design accordingly. Automated provenance checks, cryptographic signatures, and dual-channel verification should precede human judgment. Training still matters, but it cannot close the gap alone. In the year ahead, we need to see more of a focus on partnership: systems that absorb risk so humans make decisions in context, not under pressure.

-- Margaret Cunningham, VP of Security & AI Strategy

AI removes the attacker bottleneck—smaller organizations feel the impact

One factor that is currently preventing more companies from breaches is a bottleneck on the attacker side: there’s not enough human hacker capital. The number of human hands on a keyboard is a rate-determining factor in the threat landscape. Further advancements of AI and automation will continue to open that bottleneck. We are already seeing that. The ostrich approach of hoping that one’s own company is too obscure to be noticed by attackers will no longer work as attacker capacity increases.  

-- Max Heinemeyer, Global Field CISO

SaaS platforms become the preferred supply chain target

Attackers have learned a simple lesson: compromising SaaS platforms can have big payouts. As a result, we’ll see more targeting of commercial off-the-shelf SaaS providers, which are often highly trusted and deeply integrated into business environments. Some of these attacks may involve software with unfamiliar brand names, but their downstream impact will be significant. In 2026, expect more breaches where attackers leverage valid credentials, APIs, or misconfigurations to bypass traditional defenses entirely.

-- Nathaniel Jones, VP of Security & AI Strategy

Increased commercialization of generative AI and AI assistants in cyber attacks

One trend we’re watching closely for 2026 is the commercialization of AI-assisted cybercrime. For example, cybercrime prompt playbooks sold on the dark web—essentially copy-and-paste frameworks that show attackers how to misuse or jailbreak AI models. It’s an evolution of what we saw in 2025, where AI lowered the barrier to entry. In 2026, those techniques become productized, scalable, and much easier to reuse.  

-- Toby Lewis, Global Head of Threat Analysis

Conclusion

Taken together, these trends underscore that the core challenges of cybersecurity are not changing dramatically -- identity, trust, data, and human decision-making still sit at the core of most incidents. What is changing quickly is the environment in which these challenges play out. AI and automation are accelerating everything: how quickly attackers can scale, how widely risk is distributed, and how easily unintended behavior can create real impact. And as technology like cloud services and SaaS platforms become even more deeply integrated into businesses, the potential attack surface continues to expand.  

Predictions are not guarantees. But the patterns emerging today suggest that 2026 will be a year where securing AI becomes inseparable from securing the business itself. The organizations that prepare now—by understanding how AI is used, how it behaves, and how it can be misused—will be best positioned to adopt these technologies with confidence in the year ahead.

Learn more about how to secure AI adoption in the enterprise without compromise by registering to join our live launch webinar on February 3, 2026.  

Continue reading
About the author
The Darktrace Community

Blog

/

Email

/

December 22, 2025

Why Organizations are Moving to Label-free, Behavioral DLP for Outbound Email

Default blog imageDefault blog image

Why outbound email DLP needs reinventing

In 2025, the global average cost of a data breach fell slightly — but remains substantial at USD 4.44 million (IBM Cost of a Data Breach Report 2025). The headline figure hides a painful reality: many of these breaches stem not from sophisticated hacks, but from simple human error: mis-sent emails, accidental forwarding, or replying with the wrong attachment. Because outbound email is a common channel for sensitive data leaving an organization, the risk posed by everyday mistakes is enormous.

In 2025, 53% of data breaches involved customer PII, making it the most commonly compromised asset (IBM Cost of a Data Breach Report 2025). This makes “protection at the moment of send” essential. A single unintended disclosure can trigger compliance violations, regulatory scrutiny, and erosion of customer trust –consequences that are disproportionate to the marginal human errors that cause them.

Traditional DLP has long attempted to mitigate these impacts, but it relies heavily on perfect labelling and rigid pattern-matching. In reality, data loss rarely presents itself as a neat, well-structured pattern waiting to be caught – it looks like everyday communication, just slightly out of context.

How data loss actually happens

Most data loss comes from frustratingly familiar scenarios. A mistyped name in auto-complete sends sensitive data to the wrong “Alex.” A user forwards a document to a personal Gmail account “just this once.” Someone shares an attachment with a new or unknown correspondent without realizing how sensitive it is.

Traditional, content-centric DLP rarely catches these moments. Labels are missing or wrong. Regexes break the moment the data shifts formats. And static rules can’t interpret the context that actually matters – the sender-recipient relationship, the communication history, or whether this behavior is typical for the user.

It’s the everyday mistakes that hurt the most. The classic example: the Friday 5:58 p.m. mis-send, when auto-complete selects Martin, a former contractor, instead of Marta in Finance.

What traditional DLP approaches offer (and where gaps remain)

Most email DLP today follows two patterns, each useful but incomplete.

  • Policy- and label-centric DLP works when labels are correct — but content is often unlabeled or mislabeled, and maintaining classification adds friction. Gaps appear exactly where users move fastest
  • Rule and signature-based approaches catch known patterns but miss nuance: human error, new workflows, and “unknown unknowns” that don’t match a rule

The takeaway: Protection must combine content + behavior + explainability at send time, without depending on perfect labels.

Your technology primer: The three pillars that make outbound DLP effective

1) Label-free (vs. data classification)

Protects all content, not just what’s labeled. Label-free analysis removes classification overhead and closes gaps from missing or incorrect tags. By evaluating content and context at send time, it also catches misdelivery and other payload-free errors.

  • No labeling burden; no regex/rule maintenance
  • Works when tags are missing, wrong, or stale
  • Detects misdirected sends even when labels look right

2) Behavioral (vs. rules, signatures, threat intelligence)

Understands user behavior, not just static patterns. Behavioral analysis learns what’s normal for each person, surfacing human error and subtle exfiltration that rules can’t. It also incorporates account signals and inbound intel, extending across email and Teams.

  • Flags risk without predefined rules or IOCs
  • Catches misdelivery, unusual contacts, personal forwards, odd timing/volume
  • Blends identity and inbound context across channels

3) Proprietary DSLM (vs. generic LLM)

Optimized for precise, fast, explainable on-send decisions. A DSLM understands email/DLP semantics, avoids generative risks, and stays auditable and privacy-controlled, delivering intelligence reliably without slowing mail flow.

  • Low-latency, on-send enforcement
  • Non-generative for predictable, explainable outcomes
  • Governed model with strong privacy and auditability

The Darktrace approach to DLP

Darktrace / EMAIL – DLP stops misdelivery and sensitive data loss at send time using hold/notify/justify/release actions. It blends behavioral insight with content understanding across 35+ PII categories, protecting both labeled and unlabeled data. Every action is paired with clear explainability: AI narratives show exactly why an email was flagged, supporting analysts and helping end-users learn. Deployment aligns cleanly with existing SOC workflows through mail-flow connectors and optional Microsoft Purview label ingestion, without forcing duplicate policy-building.

Deployment is simple: Microsoft 365 routes outbound mail to Darktrace for real-time, inline decisions without regex or rule-heavy setup.

A buyer’s checklist for DLP solutions

When choosing your DLP solution, you want to be sure that it can deliver precise, explainable protection at the moment it matters – on send – without operational drag.  

To finish, we’ve compiled a handy list of questions you can ask before choosing an outbound DLP solution:

  • Can it operate label free when tags are missing or wrong? 
  • Does it truly learn per user behavior (no shortcuts)? 
  • Is there a domain specific model behind the content understanding (not a generic LLM)? 
  • Does it explain decisions to both analysts and end users? 
  • Will it integrate with your label program and SOC workflows rather than duplicate them? 

For a deep dive into Darktrace’s DLP solution, check out the full solution brief.

[related-resource]

Continue reading
About the author
Carlos Gray
Senior Product Marketing Manager, Email
あなたのデータ × DarktraceのAI
唯一無二のDarktrace AIで、ネットワークセキュリティを次の次元へ