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July 18, 2023

How Darktrace SOC Thwarted a BEC Attack

Discover how Darktrace's SOC detected and stopped a Business Email Compromise in a customer's SaaS environment.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Nicole Wong
Cyber Security Analyst
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18
Jul 2023

What is Business Email Compromise (BEC)?

Business Email Compromise (BEC) is the practice of tricking an organization into transferring funds or sensitive data to a malicious actor.

Although at face value this type of attack may not carry the same gravitas as the more blockbuster, cloak-and-dagger type of attack such as ransomware [1], the costs of BEC actually dwarf that of ransomware [2]. Moreover, among UK organizations that reported a cyber breach in 2023, attacks related to BEC – namely phishing attacks, email impersonation, attempted hacking of online back accounts, and account takeover – were reported as the most disruptive, ahead of ransomware and other types of cyber-attack [3].  

What makes a BEC attack successful?

BEC attacks are so successful and damaging due to the difficulty of detection for traditional security systems, along with their ease of execution.  BEC does not require much technical sophistication to accomplish; rather, it exploits humans’ natural trust in known correspondents, via a phishing email for example, to induce them to perform a certain action.

How does a BEC attack work?

BEC attacks typically begin with a phishing email to an employee of an organization. Traditional email gateways may be unable to block the initial phishing email, as the email often appear to have been sent by a known correspondent, or it may contain minimal payload content.

The recipient’s interaction with the initial phishing email will likely result in the attacker gaining access to the user’s identity. Once access is obtained, the attacker may abuse the identity of the compromised user to obtain details of the user’s financial relations to the rest of the organization or its customers, eventually using these details to conduct further malicious email activity, such as sending out emails containing fraudulent wire transfer requests.  Today, the continued growth in adoption of services to support remote working, such as cloud file storage and sharing, means that the compromise of a single user’s email account can also grant access to a wide range of corporate sensitive information.

How to protect against BEC attacks

The rapid uptake of cloud-based infrastructure and software-as-a-service (SaaS) outpaces the adoption of skills and expertise required to secure it, meaning that security teams are often less prepared to detect and respond to cloud-based attacks.  

Alongside the adoption of security measures that specialize in anomaly-based detection and autonomous response, like Darktrace DETECT™ and Darktrace RESPOND™, it is extremely beneficial for organizations to have an around the clock security operations center (SOC) in place to monitor and investigate ongoing suspicious activity as it emerges.

In June 2023, Darktrace’s SOC alerted a customer to an active BEC attack within their cloud environment, following the successful detection of suspicious activity by Darktrace’s AI, playing a fundamental role in thwarting the attack in its early stages.

Darktrace Mitigates BEC Attack

Figure 1: Screenshot of the SaaS Console showing location information for the compromised SaaS account.  The ability to visualize the distance between these two locations enables a SOC Analyst to deduce that the simultaneous activity from London and Derby may represent impossible travel’.

It was suspected the attack began with a phishing email, as on the previous day the user had received a highly anomalous email from an external sender with which the organization had not previously communicated. However, the customer had configured Darktrace/Email™ in passive mode, which meant that Darktrace was not able to carry out any RESPOND actions on this anomalous email to prevent it from landing in the user’s inbox. Despite this, Darktrace/Apps was able to instantly detect the subsequent unusual login to the customer’s SaaS environment; its anomaly-based approach to threat detection allowed it to recognize the anomalous behavior even though the malicious email had successfully reached the user.

Following the anomalous ExpressVPN login, Darktrace detected further account anomalies originating from another ExpressVPN IP (45.92.229[.]195), as the attacker accessed files over SharePoint.  Notably, Darktrace identified that the logins from ExpressVPN IPs were performed with the software Chrome 114, however, activity from the legitimate account owner prior to these unusual logins was performed using the software Chrome 102. It is unusual for a user to be using multiple browser versions simultaneously, therefore in addition to the observed impossible travel, this further implied the presence of different actors behind the simultaneous account activity.

Figure 2: Screenshot of the Event Log for the compromised SaaS account, showing simultaneous login and file access activity on the account from different browser versions, and thus likely from different devices.

Darktrace identified that the files observed during this anomalous activity referenced financial information and personnel schedules, suggesting that the attacker was performing internal reconnaissance to gather information about sensitive internal company procedures, in preparation for further fraudulent financial activity.

Although the actions taken by the attacker were mostly passive, Darktrace/Apps chained together the multiple anomalies to understand that this pattern of activity was indicative of movement along the cyber kill chain. The multiple model breaches generated by the ongoing unusual activity triggered an Enhanced Monitoring model breach that was escalated to Darktrace’s SOC as the customer had subscribed to Darktrace’s Proactive Threat Notification (PTN) service.  Enhanced Monitoring models detect activities that are more likely to be indicative of compromise.  

Subsequently, Darktrace’s SOC triaged the activity detected on the SaaS account and sent a PTN alert to the customer, advising urgent follow up action.  The encrypted alert contained relevant technical details of the incident that were summarized by an expert Darktrace Analyst, along with recommendations to the customer’s internal SOC team to take immediate action.  Upon receipt and validation of the alert, the customer used Darktrace RESPOND to perform a manual force logout and block access from the external ExpressVPN IP.

Had Darktrace RESPOND been enabled in autonomous response mode, it would have immediately taken action to disable the account after ongoing anomalies were detected from it. However, as the customer only had RESPOND configured in the manual human confirmation model, the expertise of Darktrace’s SOC team was critical in enabling the customer to react and prevent further escalation of post-compromise activity.  Evidence of further attempts to access the compromised account were observed hours after RESPOND actions were taken, including failed login attempts from another rare external IP, this time associated with the VPN service NordVPN.

Figure 3: Timeline of attack and response actions from Darktrace SOC and Darktrace RESPOND.

Because the customer had subscribed to Darktrace’s PTN service, they were able to further leverage the expertise of Darktrace’s global team of cyber analysts and request further analysis of which files were accessed by the legitimate account owner versus the attacker.  This information was shared securely within the same Customer Portal ticket that was automatically opened on behalf of the customer when the PTN was alerted, allowing the customer’s security team to submit further queries and feedback, and request assistance to further investigate this alert within Darktrace. A similar service called Ask the Expert (ATE) exists for customers to draw from the expertise of Darktrace’s analysts at any time, not just when PTNs are alerted.

Conclusion

The growing prevalence and impact of BEC attacks amid the shift to cloud-based infrastructure means that already stretched internal security teams may not have the sufficient human capacity to detect and respond to these threats.

Darktrace’s round-the-clock SOC thwarted a BEC attack that had the potential to result in significant financial and reputational damage to the legal services company, by alerting the customer to high priority activity during the early stages of the attack and sharing actionable insights that the customer could use to prevent further escalation.  Following the confirmed compromise, the support and in-depth analysis provided by Darktrace’s SOC on the files accessed by the attacker enabled the customer to effectively report this breach to the Information Commissioner’s Office, to maintain compliance with UK data protection regulations. [4].  

Although the attacker used IP addresses that were local to the customer’s country of operations and did not perform overtly noisy actions during reconnaissance, Darktrace was able to identify that this activity deviated from the legitimate user’s typical pattern of life, triggering model breaches at each stage of the attack as it progressed from initial access to internal reconnaissance. While Darktrace RESPOND triggered an action that would have prevented the attack autonomously, the customer’s configuration meant that Darktrace’s SOC had an even more significant role in alerting the customer directly to take manual action.

Credit to: Sam Lister, Senior Analyst, for his contributions to this blog.

Appendices

Darktrace DETECT/Apps Models Breached:

  • SaaS / Access / Unusual External Source for SaaS Credential Use
  • SaaS / Compromise / Login From Rare Endpoint While User Is Active
  • SaaS / Unusual Activity / Activity from Multiple Unusual IPs
  • SaaS / Unusual Activity / Multiple Unusual SaaS Activities
  • SaaS / Access / Suspicious Login Attempt
  • SaaS / Compromise / SaaS Anomaly Following Anomalous Login (Enhanced Monitoring Model)

Darktrace RESPOND/Apps Models Breached:

  • Antigena / SaaS / Antigena Unusual Activity Block
  • Antigena / SaaS / Antigena Suspicious SaaS Activity Block

MITRE ATT&CK Mapping

Tactic Techniques
Reconnaissance • T1598 – Phishing for Information
Initial Access • T1078.004 – Valid Accounts: Cloud Accounts
Collection • T1213.002 – Data from Information Repositories: Sharepoint

References

[1] Rand, D. (2022, November 10). Why Business Email Compromise Costs Companies More Than Ransomware Attacks. Retrieved from Tanium: https://www.tanium.com/blog/whybusiness-email-compromise-costs-companies-more-than-ransomware-attacks/

[2] Federal Bureau of Investigation. (2022). 2022 IC3 Report. Retrieved from IC3.gov: https://www.ic3.gov/Media/PDF/AnnualReport/2022_IC3Report.pdf

[3] Department for Science, Innovation & Technology. (2023, April 19). Cyber security breaches survey 2023. Retrieved from gov.uk: https://www.gov.uk/government/statistics/cyber-security-breaches-survey-2023/cybersecurity-breaches-survey-2023

[4] ICO. (2023). Personal data breaches: a guide. Retrieved from Information Commissioner's Office: https://ico.org.uk/for-organisations/report-a-breach/personal-data-breach/personal-data-breaches-a-guide/#whatbreachesdo

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Nicole Wong
Cyber Security Analyst

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October 20, 2025

Salty Much: Darktrace’s view on a recent Salt Typhoon intrusion

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What is Salt Typhoon?

Salt Typhoon represents one of the most persistent and sophisticated cyber threats targeting global critical infrastructure today. Believed to be linked to state-sponsored actors from the People’s Republic of China (PRC), this advanced persistent threat (APT) group has executed a series of high-impact campaigns against telecommunications providers, energy networks, and government systems—most notably across the United States.

Active since at least 2019, the group—also tracked as Earth Estries, GhostEmperor, and UNC2286—has demonstrated advanced capabilities in exploiting edge devices, maintaining deep persistence, and exfiltrating sensitive data across more than 80 countries. While much of the public reporting has focused on U.S. targets, Salt Typhoon’s operations have extended into Europe, the Middle East, and Africa (EMEA) where it has targeted telecoms, government entities, and technology firms. Its use of custom malware and exploitation of high-impact vulnerabilities (e.g., Ivanti, Fortinet, Cisco) underscores the strategic nature of its campaigns, which blend intelligence collection with geopolitical influence [1].

Leveraging zero-day exploits, obfuscation techniques, and lateral movement strategies, Salt Typhoon has demonstrated an alarming ability to evade detection and maintain long-term access to sensitive environments. The group’s operations have exposed lawful intercept systems, compromised metadata for millions of users, and disrupted essential services, prompting coordinated responses from intelligence agencies and private-sector partners worldwide. As organizations reassess their threat models, Salt Typhoon serves as a stark reminder of the evolving nature of nation-state cyber operations and the urgent need for proactive defense strategies.

Darktrace’s coverage

In this case, Darktrace observed activity in a European telecommunications organisation consistent with Salt Typhoon’s known tactics, techniques and procedures (TTPs), including dynamic-link library (DLL) sideloading and abuse of legitimate software for stealth and execution.

Initial access

The intrusion likely began with exploitation of a Citrix NetScaler Gateway appliance in the first week of July 2025. From there, the actor pivoted to Citrix Virtual Delivery Agent (VDA) hosts in the client’s Machine Creation Services (MCS) subnet. Initial access activities in the intrusion originated from an endpoint potentially associated with the SoftEther VPN service, suggesting infrastructure obfuscation from the outset.

Tooling

Darktrace subsequently observed the threat actor delivering a backdoor assessed with high confidence to be SNAPPYBEE (also known as Deed RAT) [2][3] to multiple Citrix VDA hosts. The backdoor was delivered to these internal endpoints as a DLL alongside legitimate executable files for antivirus software such as Norton Antivirus, Bkav Antivirus, and IObit Malware Fighter. This pattern of activity indicates that the attacker relied on DLL side-loading via legitimate antivirus software to execute their payloads. Salt Typhoon and similar groups have a history of employing this technique [4][5], enabling them to execute payloads under the guise of trusted software and bypassing traditional security controls.

Command-and-Control (C2)

The backdoor delivered by the threat actor leveraged LightNode VPS endpoints for C2, communicating over both HTTP and an unidentified TCP-based protocol. This dual-channel setup is consistent with Salt Typhoon’s known use of non-standard and layered protocols to evade detection. The HTTP communications displayed by the backdoor included POST requests with an Internet Explorer User-Agent header and Target URI patterns such as “/17ABE7F017ABE7F0”. One of the C2 hosts contacted by compromised endpoints was aar.gandhibludtric[.]com (38.54.63[.]75), a domain recently linked to Salt Typhoon [6].

Detection timeline

Darktrace produced high confidence detections in response to the early stages of the intrusion, with both the initial tooling and C2 activities being strongly covered by both investigations by Darktrace Cyber AI AnalystTM investigations and Darktrace models. Despite the sophistication of the threat actor, the intrusion activity identified and remediated before escalating beyond these early stages of the attack, with Darktrace’s timely high-confidence detections likely playing a key role in neutralizing the threat.

Cyber AI Analyst observations

Darktrace’s Cyber AI Analyst autonomously investigated the model alerts generated by Darktrace during the early stages of the intrusion. Through its investigations, Cyber AI Analyst discovered the initial tooling and C2 events and pieced them together into unified incidents representing the attacker’s progression.

Cyber AI Analyst weaved together separate events from the intrusion into broader incidents summarizing the attacker’s progression.
Figure 1: Cyber AI Analyst weaved together separate events from the intrusion into broader incidents summarizing the attacker’s progression.

Conclusion

Based on overlaps in TTPs, staging patterns, infrastructure, and malware, Darktrace assesses with moderate confidence that the observed activity was consistent with Salt Typhoon/Earth Estries (ALA GhostEmperor/UNC2286). Salt Typhoon continues to challenge defenders with its stealth, persistence, and abuse of legitimate tools. As attackers increasingly blend into normal operations, detecting behavioral anomalies becomes essential for identifying subtle deviations and correlating disparate signals. The evolving nature of Salt Typhoon’s tradecraft, and its ability to repurpose trusted software and infrastructure, ensures it will remain difficult to detect using conventional methods alone. This intrusion highlights the importance of proactive defense, where anomaly-based detections, not just signature matching, play a critical role in surfacing early-stage activity.

Credit to Nathaniel Jones (VP, Security & AI Strategy, FCISO), Sam Lister (Specialist Security Researcher), Emma Foulger (Global Threat Research Operations Lead), Adam Potter (Senior Cyber Analyst)

Edited by Ryan Traill (Analyst Content Lead)

Appendices

Indicators of Compromise (IoCs)

IoC-Type-Description + Confidence

89.31.121[.]101 – IP Address – Possible C2 server

hxxp://89.31.121[.]101:443/WINMM.dll - URI – Likely SNAPPYBEE download

b5367820cd32640a2d5e4c3a3c1ceedbbb715be2 - SHA1 – Likely SNAPPYBEE download

hxxp://89.31.121[.]101:443/NortonLog.txt - URI - Likely DLL side-loading activity

hxxp://89.31.121[.]101:443/123.txt - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/123.tar - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/pdc.exe - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443//Dialog.dat - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/fltLib.dll - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/DisplayDialog.exe - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/DgApi.dll - URI - Likely DLL side-loading activity

hxxp://89.31.121[.]101:443/dbindex.dat - URI - Likely DLL side-loading activity

hxxp://89.31.121[.]101:443/1.txt - URI - Possible DLL side-loading activity

hxxp://89.31.121[.]101:443/imfsbDll.dll – Likely DLL side-loading activity

hxxp://89.31.121[.]101:443/imfsbSvc.exe - URI – Likely DLL side-loading activity

aar.gandhibludtric[.]com – Hostname – Likely C2 server

38.54.63[.]75 – IP – Likely C2 server

156.244.28[.]153 – IP – Possible C2 server

hxxp://156.244.28[.]153/17ABE7F017ABE7F0 - URI – Possible C2 activity

MITRE TTPs

Technique | Description

T1190 | Exploit Public-Facing Application - Citrix NetScaler Gateway compromise

T1105 | Ingress Tool Transfer – Delivery of backdoor to internal hosts

T1665 | Hide Infrastructure – Use of SoftEther VPN for C2

T1574.001 | Hijack Execution Flow: DLL – Execution of backdoor through DLL side-loading

T1095 | Non-Application Layer Protocol – Unidentified application-layer protocol for C2 traffic

T1071.001| Web Protocols – HTTP-based C2 traffic

T1571| Non-Standard Port – Port 443 for unencrypted HTTP traffic

Darktrace Model Alerts during intrusion

Anomalous File::Internal::Script from Rare Internal Location

Anomalous File::EXE from Rare External Location

Anomalous File::Multiple EXE from Rare External Locations

Anomalous Connection::Possible Callback URL

Antigena::Network::External Threat::Antigena Suspicious File Block

Antigena::Network::Significant Anomaly::Antigena Significant Server Anomaly Block

Antigena::Network::Significant Anomaly::Antigena Controlled and Model Alert

Antigena::Network::Significant Anomaly::Antigena Alerts Over Time Block

Antigena::Network::External Threat::Antigena File then New Outbound Block  

References

[1] https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-239a

[2] https://www.trendmicro.com/en_gb/research/24/k/earth-estries.html

[3] https://www.trendmicro.com/content/dam/trendmicro/global/en/research/24/k/earth-estries/IOC_list-EarthEstries.txt

[4] https://www.trendmicro.com/en_gb/research/24/k/breaking-down-earth-estries-persistent-ttps-in-prolonged-cyber-o.html

[5] https://lab52.io/blog/deedrat-backdoor-enhanced-by-chinese-apts-with-advanced-capabilities/

[6] https://www.silentpush.com/blog/salt-typhoon-2025/

The content provided in this blog is published by Darktrace for general informational purposes only and reflects our understanding of cybersecurity topics, trends, incidents, and developments at the time of publication. While we strive to ensure accuracy and relevance, the information is provided “as is” without any representations or warranties, express or implied. Darktrace makes no guarantees regarding the completeness, accuracy, reliability, or timeliness of any information presented and expressly disclaims all warranties.

Nothing in this blog constitutes legal, technical, or professional advice, and readers should consult qualified professionals before acting on any information contained herein. Any references to third-party organizations, technologies, threat actors, or incidents are for informational purposes only and do not imply affiliation, endorsement, or recommendation.

Darktrace, its affiliates, employees, or agents shall not be held liable for any loss, damage, or harm arising from the use of or reliance on the information in this blog.

The cybersecurity landscape evolves rapidly, and blog content may become outdated or superseded. We reserve the right to update, modify, or remove any content.

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Nathaniel Jones
VP, Security & AI Strategy, Field CISO

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October 15, 2025

How a Major Civil Engineering Company Reduced MTTR across Network, Email and the Cloud with Darktrace

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Asking more of the information security team

“What more can we be doing to secure the company?” is a great question for any cyber professional to hear from their Board of Directors. After successfully defeating a series of attacks and seeing the potential for AI tools to supercharge incoming threats, a UK-based civil engineering company’s security team had the answer: Darktrace.

“When things are coming at you at machine speed, you need machine speed to fight it off – it’s as simple as that,” said their Information Security Manager. “There were incidents where it took us a few hours to get to the bottom of what was going on. Darktrace changed that.”

Prevention was also the best cure. A peer organization in the same sector was still in business continuity measures 18 months after an attack, and the security team did not want to risk that level of business disruption.

Legacy tools were not meeting the team’s desired speed or accuracy

The company’s native SaaS email platform took between two and 14 days to alert on suspicious emails, with another email security tool flagging malicious emails after up to 24 days. After receiving an alert, responses often took a couple of days to coordinate. The team was losing precious time.

Beyond long detection and response times, the old email security platform was no longer performing: 19% of incoming spam was missed. Of even more concern: 6% of phishing emails reached users’ inboxes, and malware and ransomware email was also still getting through, with 0.3% of such email-borne payloads reaching user inboxes.

Choosing Darktrace

“When evaluating tools in 2023, only Darktrace had what I was looking for: an existing, mature, AI-based cybersecurity solution. ChatGPT had just come out and a lot of companies were saying ‘AI this’ and ‘AI that’. Then you’d take a look, and it was all rules- and cases-based, not AI at all,” their Information Security Manager.

The team knew that, with AI-enabled attacks on the horizon, a cybersecurity company that had already built, fielded, and matured an AI-powered cyber defense would give the security team the ability to fend off machine-speed attacks at the same pace as the attackers.

Darktrace accomplishes this with multi-layered AI that learns each organization’s normal business operations. With this detailed level of understanding, Darktrace’s Self-Learning AI can recognize unusual activity that may indicate a cyber-attack, and works to neutralize the threat with precise response actions. And it does this all at machine speed and with minimal disruption.

On the morning the team was due to present its findings, the session was cancelled – for a good reason. The Board didn’t feel further discussion was necessary because the case for Darktrace was so conclusive. The CEO described the Darktrace option as ‘an insurance policy we can’t do without’.

Saving time with Darktrace / EMAIL

Darktrace / EMAIL reduced the discovery, alert, and response process from days or weeks to seconds .

Darktrace / EMAIL automates what was originally a time-consuming and repetitive process. The team has recovered between eight and 10 working hours a week by automating much of this process using / EMAIL.

Today, Darktrace / EMAIL prevents phishing emails from reaching employees’ inboxes. The volume of hostile and unsolicited email fell to a third of its original level after Darktrace / EMAIL was set up.

Further savings with Darktrace / NETWORK and Darktrace / IDENTITY

Since its success with Darktrace / EMAIL, the company adopted two more products from the Darktrace ActiveAI Security Platform – Darktrace / NETWORK and Darktrace / IDENTITY.

These have further contributed to cost savings. An initial plan to build a 24/7 SOC would have required hiring and retaining six additional analysts, rather than the two that currently use Darktrace, costing an additional £220,000 per year in salary. With Darktrace, the existing analysts have the tools needed to become more effective and impactful.

An additional benefit: Darktrace adoption has lowered the company’s cyber insurance premiums. The security team can reallocate this budget to proactive projects.

Detection of novel threats provides reassurance

Darktrace’s unique approach to cybersecurity added a key benefit. The team’s previous tool took a rules-based approach – which was only good if the next attack featured the same characteristics as the ones on which the tool was trained.

“Darktrace looks for anomalous behavior, and we needed something that detected and responded based on use cases, not rules that might be out of date or too prescriptive,” their Information Security Manager. “Our existing provider could take a couple of days to update rules and signatures, and in this game, speed is of the essence. Darktrace just does everything we need - without delay.”

Where rules-based tools must wait for a threat to emerge before beginning to detect and respond to it, Darktrace identifies and protects against unknown and novel threats, speeding identification, response, and recovery, minimizing business disruption as a result.

Looking to the future

With Darktrace in place, the UK-based civil engineering company team has reallocated time and resources usually spent on detection and alerting to now tackle more sophisticated, strategic challenges. Darktrace has also equipped the team with far better and more regularly updated visibility into potential vulnerabilities.

“One thing that frustrates me a little is penetration testing; our ISO accreditation mandates a penetration test at least once a year, but the results could be out of date the next day,” their Information Security Manager. “Darktrace / Proactive Exposure Management will give me that view in real time – we can run it daily if needed - and that’s going to be a really effective workbench for my team.”

As the company looks to further develop its security posture, Darktrace remains poised to evolve alongside its partner.

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